Whirlpool India Complaints & Reviews

Sir/mam
I made a complaint of whirlpool fridge not working, technician of company from balaji refrigeration saharanpur (U. P.) arrived took advance of rs 500 on 12/5/2017 assuring us tomorrow they will fix it up and since had not arrived since then. Neither technician nor company is responding and misbehaving with us. Kindly look in the matter
R. K. Jain

I called for repair of my refrigerator twice on 9/05/2017 and 20/05/2017. On the former date we were told that the deep frosting was not working properly due to inefficient working of the fan. Later we found out that the refrigerator was not cooling properly. We called on the latter date and the agent changed the part of the fridge which wasn't working. He took rs.2200 as charges. After 4 days we found out that the fridge wasn't cooling as expected. We tried to contact customer service number but we were told to wait and no other agents were sent.

I made complaint to set right my ac. On 26.04.2017. Without attending my complaint it was closed. How? Again i made complaint on 06.05.2017 vide no. Cn[protected]. So far none of your personnel attended to set right the repair. Is it fair to take so much time to rectify the defects. What is the use for keeping amc. Do needful atleast now. My cell no. [protected]. Sivaramakrishnan

This is to bring to your notice about incompetent service providers you send and the massive loss that we have suffered because of his inexperience. On the 5th of april 2017 we had placed a service order (Satisfaction code 275 for sr numbe bg[protected]) for our whirlpool microwave which had stopped functioning all of a sudden. We particularly asked for a company personnel as we did not want to show a local electrician who could misguide as. The person who arrived from vibrant techno services came and after checking declared that the mother board is not working. This would incur a cost of around 4000. Also there was no guarantee that the machine would run after that. Once the motherboard was repaired he would be able to tell if further anything else would require replacement. Hence he suggested that since the microwave was anyways 5 year old and may run for another 1 or 2 years to consider buying a new one.
After weighing the options, we bought a new microwave for 20, 000. The person who came to instal discovered that the plug point was faulty. We realised that the old whirlpool microwave was completely functional when we connected it to a different plug. So it was a faulty plug point and not a faulty microwave.
This shows how casual and irresponsible the service providers are. Therefore i would want you to immediately take action againt such callous and infeccient person. At the same time we should be compensated for the mental agony, monetary loss and unnecessary harrasment. Expecting a speedy response from your side,

We bought a ro of whirlpool minerala 8.5 ltr, in month of oct 2016 on online (Diwali offer) that time there were offer of comprehensive warranty of product for one year means complete warranty of membrane and filter.

In the may 2017, there was an issue in ro so your technician came and changed pre filter and we paid 450/- for that. Next day again issues arise then your technician say need to change internal filter and the customer has to pay for it.

Then we call to your service center i told them why your technician asking for money for replacing filter when the filter is in warranty and i explain them everything that we bought at the time of diwali when that offer was running.

Then they checked in their backend for that offer & they agreed for such offer was exist but now they were demanding the coupon you receive against this offer in the box.

I told them we didnt recd any coupon then they said without coupon its chargeable.

Then i mailed to your customer support, even he said for pre filter you have to pay but for filter and membrane was a part of offer. I have a mail also stating that.

Now they saying for availing such offer you need to show the vouchers, i told them i didn't recd the voucher inside the box.

I request him you kindly check the date of purchase and that time running offers, in that context he agreed there were offer but subject to show of voucher.

I requested avinsah sindhi (Customer support) arrange a call back from seniors or give me their mail address but he didnt cooperate and didnt try to understand customer point of view, very rigid.

To conclude, very disappointment and dishearten to write on consumer forum just because whirlpool team not able to understand the customer point of view.

Just because i didnt get the voucher inside the box you will not fulfill your obligations it very sad and agony.

I need a clarifications on that on priority basis. Otherwise i have to move on to consumer court.

Thanks

Rakesh jain
[protected]

Below the mail which was send by customer support.

[protected]@caretelindia.com
May 16 (6 days ago)

To me, sos
Dear mr. Jain,

We would like to inform you that an offer was implemented by whirlpool wherein all the filter replacement was covered under that state except pre-filter replacement.

The charges which has been taken by the service provider are genuine. Feel free to contact us for any further assistance.


Thanks & regards,
Avinash sindhi
Care manager - service operations support
E-mail - [protected]@caretelindia.com
Whirlpool of india ltd.

Hello ;

Hope you are doing good!
I have no solution to my issues as now after service done by whirlpool service centre they had damaged my washing machine completely rather to eliminate issue.

Now its tub broken out and it was full of grease when it was delivered to me from service center. This grease cause to damage my cloth when it spin drum then its spread all over drum and damage costly cloth. However grease clean by myself from inside the steel drum but this grease was used on suspension road and outer part of drum wheich cant bee seen from naked eye. So improper work done by tech in service station.
Due to negligence of whirlpool this tub was not fitted properly during service and cause to tilted to one side, when spin it is giving irritating noise so the issue remain same even worsen now with tilted tub damaging mechanical stuff. They also removed foam on each side which used as cushion for drum. I also found that the suspension rods were changed by service center had lot of rust while my rods had no rust.

This negligence cause me to loose trust on whirlpool brand and asking to the company to "return full money of machine" or replace
With new one.

Its a big mental harassment and if it not resolved then i will go to the consumer court for this harassment/ negligence from company.

Pictures are attached for the above stated issues.

Summary :
This machine had issue since beginning reported as "leave stain after wash", ticket had opened in beginning days of purchase with customer care and tech who visited diagnosed faulty machine took copy of bill and assured me to replace the machine. But nothing happened later it started noise and improper washing was still a issue. This case was pending since long with no solution and gradually causing so much mental stress to me.

Thanks to expedite it and personally intervene into this issue.

Regards

Hello, I am from Chennai living near by Nanganallur/Madipakkam. I have a 4 years old Whirlpool washing machine, it has got problem, i called the customer care number (Complaint number- PR[protected]) and they arranged a service center guy to attend the problem, the next day a person from the service center came and told that the issue is with the electronic board which is at the top hence he told that he will either try to service the electronic board or will replace with the new board and we said ok to it and after 2 days he came with a board and replaced with the old one in the machine and it was working fine and I paid nearly Rs2500+ amount, after 55 days (March-14)the machine again is not working and shows the same error. This time with the use of the Bill/visiting card given to me I called the same person and told that the machine is not working, he came and identified that the problem is with the board again and he removed the board and took that to do service and the next day he called me and said that the board which is replaced is also not working now and I have to pay again rs2500+ now. i was shocked and asked him to explain why should I give money since the same was changed few weeks then he replied that the board he replaced first time is an old working condition board pulled from some other old Washing machine and not the new one. I asked a Question to him that I have never told you to replace with an old one then how could you do that. there is no logic in replacing an old board with other old board. I asked his Superior contact number he said he will give that in some time but he didn't turn back and now today (05/18/2017) he is not attending my call and the board he has took from my machine is with him now. How can I handle these kind of issue? I need a solution for this.

I have purchased a refrigerator in the name of my wife namely puspanjali mohanty from m/s sahoo agencies vide invoice no. A00250 dt.11.03.2013.
The details of refrigerator as under:

I) product description: whi im230fu roy5s sapphex
Ii) sr no. Inc[protected]

The above fridge is not working since last 16.05.2017. You are requested to kindly arrange to repair the same. My address is: behind police station, at /po: banarpal, dist:angul, odisha, pin:759128, my mob no.[protected] and alternative mob no.[protected]. Pl treat this urgent.

I am very sorry to file my same complaint for the door of my refrigerator again and again but at the same time feel sorry for the poor service being provided by whirlpool. Today again i got the call from service center and the concerned gentleman advised me to get the part repaired as new part is not available from company. My main concern is that a part which is made of plastic can not be repaired effectively and it will not work at the site which moves may times a day. so I refused to get it repaired . My request to company is kindly get the effective solution for my problem asap so that i can manage some other issue not the fridge only.

Thanks
Dr S.K.Chawla
Ph [protected]

I bought a whirlpool fridge and 3 windows ac. Though the products are good but if it gives any problem, the service centres (3rd party) folks are unprofessional and always look out for replacing components so that they can make easy money. I complained about my fridge icing in the lower part (Vegetable) and they sent a mechanic ashok m # [protected] and said thermostat is not working and replaced it for inr 2300/- and said fridge is working now. He even open the freezer and have shown me fan which is fitted there which was intact and he couldn't find any issue with the fan at that point in time. After he left i have noticed that fridge stopped working at all and came after 2 days and since he couldn't find the issue removed the fan in front of me which was absolutely fine, he has forcefully removed a blade of the fan when i went out for a minute and shown me that the fan blade is broken hence the fridge is not cooling. How come the freezer was working if the fan was broken at the first place, then secondly in front of me when he removed it, the fan was intact and how come it gets broken when after removing he put it on floor and i could see it intact. Since i have escalated the issue with whirlpool area service manager, he forcefully break it and then replaced it. His incharge m # [protected] in an earlier occasion calls me and tells me that umang (Dont recollect the name) or some other service centre who does ac repairing for whirlpool, he said they sent new recruited untrained mechanics for repairing and asked me to lodge complaint with whirlpool area manager and shared his no with me. All these service centres blames each other but won't provide proper service to the customer and blames that since you got it repaired earlier from outside, this issue is coming. Without any issue of the thermostate they replaced it by charging me and not able to diagnose the actual problem. I have got my fridge repaired from an outside mechanic yesterday since then its working fine. Though good products but the outsourced service guys are frauds and the brand is damaging its brand value and loosing customers

Dear Sir,

It seems that Whirlpool India is more eager to sell products than provide proper service. So, as an inevitable consequence to this kind of behaviour, people like us remain as dissatisfied customers.

Just see my case.

After lodging a complaint, an engineer came to visit my problem on 26th April (KL[protected]). He told me that two parts need to be replaced. Please note that, I, at that time told him that I had lost my original receipt of purchase as the machine was nearly 5 years old.

The next day, 27th April, the service centre told me that one of the spare parts is located in Bhubaneswar warehouse and it can be replaced within 5 days.

On 2nd May, Mr. Biswajit Mondal told me that the spare parts are being sent from Bhubaneswar.

On 5th May again, Mr. Biswajit Mondal again repeated that the spare part is being despatched from Bhubaneswar. And it is going to be delivered to me latest by 8th May.

This time I was irritated, quite justifiably, isn't it? I was listening to the same story of spare parts getting despatched from Bhubaneswar repeatedly (2nd May and 5th May), right?

And, as usual with you, the part, which was supposed to be replaced latest by 9th May, is yet to be replaced.

On 12th May, Mr. Biswajit Mondal called me again to inform me that Whirlpool India had kindly consented to offer me kind of a bail-out and the local service centre was supposed to call me on that very day. So, I wasn't surprised when I didn't receive any call on that day.

Next afternoon, the service centre called me to inform me that they were ready to pay me 25% of original purchase price, but Rs. 1000/- will be deducted from that as transportation charges. As far as I could remember, the purchase price was something between Rs[protected]/-. So, the company was offering me something below Rs 1000/- for the oven and still naming it as bail-out offer!!!

The offer was clearly not acceptable to me.

Please let me remind you again that I have mentioned repeatedly that I don't have my original receipts with me.

But this time, Mr. Biswajit Mondal said that the bail-out would not be feasible without the receipt.

And...Surprise..surprise...SURPRISE.

Today, Mr. Mondal had called me again that they are going to repair my oven and they are going to procure the necessary spare parts.

And, can you imagine, he told me that they are going to send an engineer again at my home to photograph the spare parts required; without the photograph, they cannot identify the required spares, as it seems, though one engineer had examined my microwave and charged Rs.400/- for such examination.

Therefore, I am back to square one, as I was around 20 days back.

Meanwhile, an engineer came, diagnosed the problem, spares were supposed to arrive, a bail-out was offered - but, after three weeks, the cycle seems to start afresh.

What can you call it? Inefficiency? Ineptitude? Callousness?

So, I think, I was right in my assessment initially, where I thought that Whirlpool India is callous and insensitive to the customer grievances.

And I think, its only justifiable that more number of people should be made more aware of such callousness through the social media dealing with consumer grievances.

Warm regards,

Dr. Bishan Basu

Phone: +[protected]
+[protected]

Very noisy indoor unit . I have been complaining about this from the first day of installation .There is no action taken till now .Moreover the service centre give customer the time of visit of technician.If customer is not available in that time slot don't expect service from them.

I had prob of cooling in fridge called customer care and they sent engg, he changed art and took money but prob was not resolved so i caled again and again but he is not answering my calls. Today again i caled customer care he is saying some other rob of gas choking... Idont understand... No body is bothering... Not gud...

I registered complaint of noise while drying of clothes in WM on 04.04.2017.
Machine taken over to work shop and returned on 11.04.17, charged Rs 1465/ and cartage of Rs.500. When I used the machine on 12.04.17 the water intake was not working and overflowing.
I called​ to work shop, but not responded then I registered complaint again on 21.04.17. service engineer attended the call on 24.04.17 and turned back to send his senior. On 28.04.17 Service engineer repplaced censor for Rs.850/ without
resolving this issue.
The WM is out of order on date.
I have made contact at all levels of the company.

Please provide another fridge because which we purchased on 2010 at Honnavar U.K district is not working now details arr in photo. my email address is [protected]@gmail.com

Good Day,

Please note that i have purchased a whirpool white AC and the customer services is not at all helpful. Now everyone is just a trouble for me. I don't need any help and i don't have the energy to explain anything.

The piece was defective. While taking money they took the payment instantly and did everything in 24 hours and now everyone is trying to explain me the procedures and saying it will take 10-20 days to replace the unit.

I need my money back or the item replaced else i would have no choice but for lodge a formal complaint in Consumer Forum. Please look into it and resolve the issue.

Your assistance is appreciated.

Regards,
Shivanshu Sharma
Registered Number[protected]

Microwave oven purchased 2 years back is now not working.and i complainted to our local distributer days back and no reply so far

We bought a Whirlpool refrigerator on 20th April 2015 from Pai International, Hubballi, Karnataka. Bill No. 0324384.[protected] K 313D Proton Royal Alpha Steel).

We noticed that the cooling has stopped since last two days and hence got in touch with the service center. The technician said that the compressor has to be replaced.

We were told at the time of purchase that it had 10 years warranty. Now the technician here is saying that the warranty lasts for 5 years only. Also, he is saying that we will have to pay Rs. 2250 for filling the gas and Rs. 450 as service charge. One of your executives qouted Rs. 1500 for gas refill. Which of them is right? Why do we have pay so much? What does your 10 year warranty cover then? Any local repair guy would do the job for Rs. 500-600.

We tried to get in touch with the helpline no., where our queries were not answered. We tried to escalate the issue but never got a proper response. Moreover the call center executive spoke very rudely. We are very much disappointed with your service. We chose Whirlpool as we thought it to be a reliable brand. But now we are starting to regret our decision.

Hope, we will get a proper response to our query in writing.

Devraj V Hegde

Bought a whirlpool Refrigerator 7 Months Back it was an Protton One, All of Sudden the refrigerator Stopped working, registered a complaint as it was under warranty, service engineer is confused with the problem, says may be compressor is damaged and require additional days to ask it from the head office. no sure answer from engineer, very bad service, imagine in torching heat of May above 40 deg without a refrigerator.

here are so many complains abt the compressor getting damaged with he Warranty period, i Smell a foul Play by the company, selling defective pieces.

They Says your Complaint will be solved within 24 Hours. No one solves your Complain, engineer's are confused cannot find any problem.

HI, This is Mir Zamin Hussain . I raised a ticket with whirlphool customer care to service my my water purifier .
Technician visited and suggested with 2 options

1) All the filters to be replace
Or
2) exchange and go with the new model.

I preferred to go with the exchange option and requested technicely engineer to go withthe new model

Inbetween i went to whirlphool website and saw minerala 90 platinium and platinum plus.as I liked themy I requested to go with minerala 90 platinum.

However technical person brought minerala 90 classic . As I was more interested on Minerala 90 platinum or Minerala platinum plus so I was insisting toge me any of newes model available on whirlphool website . As he was not having any answer he gAve the call to his manager.

Manager was trying to convince the classic model.the model which they offered i don't find on the whirlphool website.I was asking and gAve options to get any new model which is on the website.for that manager started saying all the models showing on the website are stopped and not in prodiction. When brand like whirlphool website doesn't have accurate information then he don't have answereceived for that.

Finally the option they left was to take the product which they want to push .

I am really disappointed and unhappy with the service.