Whirlpool India Complaints & Reviews

Dear Sir,

It seems that Whirlpool India is more eager to sell products than provide proper service. So, as an inevitable consequence to this kind of behaviour, people like us remain as dissatisfied customers.

Just see my case.

After lodging a complaint, an engineer came to visit my problem on 26th April (KL[protected]). He told me that two parts need to be replaced. Please note that, I, at that time told him that I had lost my original receipt of purchase as the machine was nearly 5 years old.

The next day, 27th April, the service centre told me that one of the spare parts is located in Bhubaneswar warehouse and it can be replaced within 5 days.

On 2nd May, Mr. Biswajit Mondal told me that the spare parts are being sent from Bhubaneswar.

On 5th May again, Mr. Biswajit Mondal again repeated that the spare part is being despatched from Bhubaneswar. And it is going to be delivered to me latest by 8th May.

This time I was irritated, quite justifiably, isn't it? I was listening to the same story of spare parts getting despatched from Bhubaneswar repeatedly (2nd May and 5th May), right?

And, as usual with you, the part, which was supposed to be replaced latest by 9th May, is yet to be replaced.

On 12th May, Mr. Biswajit Mondal called me again to inform me that Whirlpool India had kindly consented to offer me kind of a bail-out and the local service centre was supposed to call me on that very day. So, I wasn't surprised when I didn't receive any call on that day.

Next afternoon, the service centre called me to inform me that they were ready to pay me 25% of original purchase price, but Rs. 1000/- will be deducted from that as transportation charges. As far as I could remember, the purchase price was something between Rs[protected]/-. So, the company was offering me something below Rs 1000/- for the oven and still naming it as bail-out offer!!!

The offer was clearly not acceptable to me.

Please let me remind you again that I have mentioned repeatedly that I don't have my original receipts with me.

But this time, Mr. Biswajit Mondal said that the bail-out would not be feasible without the receipt.

And...Surprise..surprise...SURPRISE.

Today, Mr. Mondal had called me again that they are going to repair my oven and they are going to procure the necessary spare parts.

And, can you imagine, he told me that they are going to send an engineer again at my home to photograph the spare parts required; without the photograph, they cannot identify the required spares, as it seems, though one engineer had examined my microwave and charged Rs.400/- for such examination.

Therefore, I am back to square one, as I was around 20 days back.

Meanwhile, an engineer came, diagnosed the problem, spares were supposed to arrive, a bail-out was offered - but, after three weeks, the cycle seems to start afresh.

What can you call it? Inefficiency? Ineptitude? Callousness?

So, I think, I was right in my assessment initially, where I thought that Whirlpool India is callous and insensitive to the customer grievances.

And I think, its only justifiable that more number of people should be made more aware of such callousness through the social media dealing with consumer grievances.

Warm regards,

Dr. Bishan Basu

Phone: +[protected]
+[protected]

Very noisy indoor unit . I have been complaining about this from the first day of installation .There is no action taken till now .Moreover the service centre give customer the time of visit of technician.If customer is not available in that time slot don't expect service from them.

I had prob of cooling in fridge called customer care and they sent engg, he changed art and took money but prob was not resolved so i caled again and again but he is not answering my calls. Today again i caled customer care he is saying some other rob of gas choking... Idont understand... No body is bothering... Not gud...

I registered complaint of noise while drying of clothes in WM on 04.04.2017.
Machine taken over to work shop and returned on 11.04.17, charged Rs 1465/ and cartage of Rs.500. When I used the machine on 12.04.17 the water intake was not working and overflowing.
I called​ to work shop, but not responded then I registered complaint again on 21.04.17. service engineer attended the call on 24.04.17 and turned back to send his senior. On 28.04.17 Service engineer repplaced censor for Rs.850/ without
resolving this issue.
The WM is out of order on date.
I have made contact at all levels of the company.

Please provide another fridge because which we purchased on 2010 at Honnavar U.K district is not working now details arr in photo. my email address is [protected]@gmail.com

Good Day,

Please note that i have purchased a whirpool white AC and the customer services is not at all helpful. Now everyone is just a trouble for me. I don't need any help and i don't have the energy to explain anything.

The piece was defective. While taking money they took the payment instantly and did everything in 24 hours and now everyone is trying to explain me the procedures and saying it will take 10-20 days to replace the unit.

I need my money back or the item replaced else i would have no choice but for lodge a formal complaint in Consumer Forum. Please look into it and resolve the issue.

Your assistance is appreciated.

Regards,
Shivanshu Sharma
Registered Number[protected]

Microwave oven purchased 2 years back is now not working.and i complainted to our local distributer days back and no reply so far

We bought a Whirlpool refrigerator on 20th April 2015 from Pai International, Hubballi, Karnataka. Bill No. 0324384.[protected] K 313D Proton Royal Alpha Steel).

We noticed that the cooling has stopped since last two days and hence got in touch with the service center. The technician said that the compressor has to be replaced.

We were told at the time of purchase that it had 10 years warranty. Now the technician here is saying that the warranty lasts for 5 years only. Also, he is saying that we will have to pay Rs. 2250 for filling the gas and Rs. 450 as service charge. One of your executives qouted Rs. 1500 for gas refill. Which of them is right? Why do we have pay so much? What does your 10 year warranty cover then? Any local repair guy would do the job for Rs. 500-600.

We tried to get in touch with the helpline no., where our queries were not answered. We tried to escalate the issue but never got a proper response. Moreover the call center executive spoke very rudely. We are very much disappointed with your service. We chose Whirlpool as we thought it to be a reliable brand. But now we are starting to regret our decision.

Hope, we will get a proper response to our query in writing.

Devraj V Hegde

Bought a whirlpool Refrigerator 7 Months Back it was an Protton One, All of Sudden the refrigerator Stopped working, registered a complaint as it was under warranty, service engineer is confused with the problem, says may be compressor is damaged and require additional days to ask it from the head office. no sure answer from engineer, very bad service, imagine in torching heat of May above 40 deg without a refrigerator.

here are so many complains abt the compressor getting damaged with he Warranty period, i Smell a foul Play by the company, selling defective pieces.

They Says your Complaint will be solved within 24 Hours. No one solves your Complain, engineer's are confused cannot find any problem.

HI, This is Mir Zamin Hussain . I raised a ticket with whirlphool customer care to service my my water purifier .
Technician visited and suggested with 2 options

1) All the filters to be replace
Or
2) exchange and go with the new model.

I preferred to go with the exchange option and requested technicely engineer to go withthe new model

Inbetween i went to whirlphool website and saw minerala 90 platinium and platinum plus.as I liked themy I requested to go with minerala 90 platinum.

However technical person brought minerala 90 classic . As I was more interested on Minerala 90 platinum or Minerala platinum plus so I was insisting toge me any of newes model available on whirlphool website . As he was not having any answer he gAve the call to his manager.

Manager was trying to convince the classic model.the model which they offered i don't find on the whirlphool website.I was asking and gAve options to get any new model which is on the website.for that manager started saying all the models showing on the website are stopped and not in prodiction. When brand like whirlphool website doesn't have accurate information then he don't have answereceived for that.

Finally the option they left was to take the product which they want to push .

I am really disappointed and unhappy with the service.

Hi

This is regarding the whirlpool products 1.0 ton fantasia a/c which we bought on[protected]

Its just been 2 months we took the a/c's from rahi electronics, goregoan, mumbai and both the a/c's are not working

When we raise the complaint to whirlpool they will send someone to check and they will leave the place immediately taking signature and no response from them after this, we bought this product to hospital (Clinic) and both of the a/c's are not working now what is the use of taking whirlpool

Now no response from you people, is this way u people work???
How can i suggest whirlpool to others??

We are shutting down our clinic because of whirlpool unresponsive servic

Thanks
Nagarjuna
[protected]

What the hell is wrong?
I have purchased Whirlpool 1 ton 5 star window AC via Amazon and was delivered in time. I have placed a Service request for installated and demo on 3rd May 2017 and executive assured that product will be installed within 24 hours. So far nobody has contacted, no update, poor quality of response/ service
Udaya Hanuman Reddy
Call me @ [protected]
Plot No 297, TNGOS COLONY, Nanakramaguda, Hyderabad 500032

Fridge is not working from the day i bought (29-apr-2017). With complain service request number: bg[protected] satisfaction code: 526.

Regarding to this service no. Technician from whirpool have tested fridge nd found there is defect in compressor. So technican to he will replace it soon but til now i have not receve any call or information from whirpool customercare

When will i get a replacemt?

We bought whirlpool proton 240 litres refrigerator on 20th Apr'17. It was working fine till 25th Apr, only for 4 days.. after which the fridge stopped cooling.. we raised the issue immediately and a technician called us and asked us to send some snapshots on whatsapp. He told us the refrigerator will be replaced with new one. We received an SMS with SR no: BG[protected].

AFTER THIS WE ARE CALLING CUSTOMER CARE EVERY DAY BUT ALL THEY HAVE TO SAY IS THE REQUEST IS IN PROCESS..

SOO SOO FRUSTRATED.. I AM NOT GOING TO BUY WHIRLPOOL PRODUCT IN FUTURE..

I JUST HOPE THAT THEY REPLACE THE REFRIGERATOR ASAP..

Please forgive us for choosing Whirpool refrigerator, and do us a favour by replacing this refrigerator.. we will never commit such mistake again in our life again..

Dear sir,

I am, unfortunately, a customer of whirlpool.

Our refrigerator and microwave oven... Both are from whirlpool. So far, everything was good, till i had to seek the after-sales customer care service, which, as seems to me, is virtually non-existent.

Ten days back, my microwave oven stopped working all of a sudden. I, duly, called the customer care centre and i was referred to bsm global inc, who, it seems, provides after-sales service for whirlpool along with a lot of other brands.

While i have no issues with such outsourcing if they work efficiently, i am really disgusted with their service and particularly with whirlpool, for selecting such inept service provider. Please remember that i bought the product from whirlpool, not from some bsm etc etc, so it is your job to satisfy me.

Bsm global people came to my home, charged rs. 450/, told me that the timer needs to be replaced (Job no. Wp8697mv, dated 17/04/2017) which would need another rs. 1350/-, to which i agreed promptly, and promised me that the replacement would be done on 19th, as they would procure that timer from whirlpool only.

That is the last i heard from them. After repeated calls, the person who came to my house told me that he had already the necessary spare parts in his hand and he will replace it on 24th. Still, nobody came, neither did anybody call me and the microwave oven remains non-working.

If i ever knew that such is the standard of after-sales service of whirlpool, i would never have bought your products.

Anyway, i am letting you know about my dissatisfaction and i, really, do not expect any prompt response from your end, as i have faced untarnished callousness from you whenever i attempted to call you.

Regards,

Dr. Bishan basu
Mobile : [protected]; [protected]
Email: [protected]@gmail.com

Hi,

I Had bought Split AC on 22/04/2017 but after several follow up my AC is not yet installed. Complaint No HR[protected]. yesterday i had wasted approx 4 hour time to chat with customer support team & Sr. Adviser Puneet but their is no solution and till now i had not received any call from service center also for AC installation.

Regards,
Pankaj Sharma
[protected]

I had purchased a refrigerator from whirlpool abt 5yrs back which broke down 2 months ago. The service people after a lot of shouting from my side said that it was only worth rs 1500 as cap now...customers beware do not even think of buying such products.. gokulapalan trivandrum kerala

Dear Sir/ Madam,

Greetings of the day,

I, Indresh Kumar singh based in ghaziabad, (budh vihar, vijay nagar) bought my Whirpool double door 210 ltr. fridge 6 years back.
Till 30/03/2017 it was working fine.
I was very impressed and recommend to my 2-3 friends to purchase same and they purchased.

But from last 15 days what happened to me was a very pathetic experience from company service team.

it was started when my fridge stopped cooling. I called service center and they sent a service engineer who inspected and said it required gas filling.
i agreed and paid him service charge.

Then a gas man Mr. Shankar lal came n filled gas and after that fridge was started working and charged for gas quantity was not mentioned any where.

After 15 days same problem occurred and same process happened again.
This time Mr. Shankar lal said ur Fridge inbuilt Jaal is suspected to leaking so we need to put an extra jaal and your problem will get solved.
We agreed and he fixed it on back side of fridge and refilled gas again and no quantity was mentioned anywhere that how much gas he refilled and charged 800 INR.
But next day same problem happened again there was no cooling at all.
I called up call center and asked them to send a senior engineer.
But same guy came and said that Gas is chocked badly and i'll send the gas guy and he will see.

Again Mr. Shankar lal came and said that its compressor gone and now you have to pay 4000 INR.

Now i want to complain against Mr. Shankar lal who don't know how much gass filled and how he fitted so called jaal which resulted in gas chocked and got worsted n compressor gone.

My question is from a Brand like Wirlpool, is this type of service he willing to provide in which one part repaired like in such a way that other part got damaged, and costumer is bound to pay for company engineer's fault.

Just being a costumer want sincere decision from company like whirlpool should i pay 4000 INR for service man's fault or company will show any responsibility.

Please revert on ASAP based, because of this stupid game of service part my Family is suffering from last last 20 days.

My AC was taken for a compressor change in the evening on 21st April with an assurance that within one day it will be changed and sent. It is now the afternoon of 23rd April, after many followups no action or status has been received. on 22nd after 1500 hours the service engineer said it was being tested. At 1900 hours he said becase of electricity vuts the process was not completed and first thing on 23rd morning it will be fitted. Now since morning we have been told a/c is on the way but for the past 3 hours it has not been reached

Sir, last year i have taken 2 years amc from 13/4/2016 to 13/04/2018 for my whirlpool window ac under their home care plan vide receipt no. Hp[protected] dt 12/3/2016. This march 2017 when i requested for ac service under amc their representative came but refused to service saying amc has been taken by company in mistake and is against the company policy and is not workable and u will get refund of entire money as my ac is more then 5 yr old company.
Since then i have been requesting by mail to the company for refund my money, while u are providing any services and in reply i am getting only assurance that my matter has been referred to concerned department and they will get back to me shortly
Sir, please help me to get my money back and also bring this matter of malpractice adopted by the company to defraud to the knowledge of people at large.