Whirlpool India Complaints & Reviews

Whirlpool EXPLORE 855 LEW is Dead in 2 years - we have used the washing machine with full care and now just in 2 years the PCB is gone and the frame plastic is cracking. The service person says - this is due to cockroaches. Interesting to know this. Happened today. they as asking for 7000 to replace the PCB.
Saying Mother board problem

Whirlpool agents are not professional and only wants to make money.

Ichouhan satvinder singh sisodia is practising advocate at punjab and haryana high court chandigarh since last 15 years and customer of your product as i purchased whirlpool doble door fridge in 2012 and on February 2017 their is cooling problem and ice formation .. i requested for checkup at customer care...engineer visited and advised for compressor change...on his advise compressor is changed for rupees about 9000 /- and it is assured that cooling problem will not be there now, but the cooling problem remained same ...the detail of compressor is attached with this complaint ..many time i called the service centre but they asked for some time to sought out the problem..again i made request in may to check on customer care ...i got a call from service dealership and was informed that since the contract of previous service centre who changed the compressor is changed and i have send the fridge by carrage to the service centre and for that i have to pay 650 + 450 as carrage and engineer visit...i informed them that it is the company issue of change of service centre and as per company norms i have to be provided service for compressor for one year but the incharge of the service centre talked in very unhealthy way and said that he cant provide the service on site...my point is if the company can replace for Rs 9000 at site then why cant it be again checked in warranty on the site itself...it is only that now the service centre is changed and the customer is befooled of his hard earned money and the company is not going to get anything...my residence address is chouhan satvinder Singh sisodia advocate 4106 sector 68 mohali pin code 160052...my phone number is [protected]...and do treat this complaint as legal notice and of within 10 days my fridge is not repaired on site i will be compelled to take my case to the legal court of law for redressal of my griverance along with damages for deficiency in service change of fridge and cheating with customer by company end, harassment to the tune of one lakh rupees due to service centre because till date my complaint is not closed from the company end..

Water purifier not working since 23rd march and i filed complains more than 20 times but they are not sorting my problem out.They only give a false commitment .If they dont have a part available for a particular product why they sale it and say its world best product. We have break our nails on daily basis to get purified water.Take a BOW whirlpool

I purchased whirlpool refrigerator in may 2013. There is problem in defroze timer and bio metal. Since then i have changed these parts 5 times, 3 times from whirlpool company and 2 times from outside agency. Now i am fed up from this product. Is there any permanent solution or what should i do with this refrigerator. Even the persons attending the complaint admits that this is permanent problem with whirlpool and company does not provide any permanent solution for it.

I have purchased the whirlpool refrigerator neo ic375 royal 5s, 1pcs of rs 36000/- with bill no.- 5a/644 dt.: 06th may 2014, from m/s r. K. Marketing, sanjay place, agra.
After 10 days of purchasing the product it stop working as it was not making the ice in freezer. I have made the complaint after 10 days of purchase then they send the member to look they told that your cooling fan is not working, they change it & told that now it is ok after six month i have made the same complain regarding the same problem they told it is because of too hot days it is not working, again i have made the same complain before 10 days from the current. But no proper response by the service centre.
Now tell me sir what should i do, what should customer do when they are spending such amount of rs 36000/- for buying such a reputated brand whirlpool refrigerator & customer is not getting what they want. You are providing 5 years of warranty of compressor but it is not working for 10 days also.
Plz look after the matter that i m facing.
Thanking you
Nishant garg (Advocate)

It has been six months this ro has been installed. During the visit of engineer for service he recommended the filters will be changed and will be chargeable. After confirming from customer care from the recording sent to manager that one time filters change is free of cost but still it has not been changed. It has been 2 days without filter water. Please help me with this issue as early as possible.

My fridge started malfunctioning in the month may 2017 and complaint was lodged through my registered mobile no.[protected] and service person from m/s. Aj services, kilpauk, chennai came to attend the problem and said that the fan motor is not working properly and the same has to be replaced and the same was replaced on 24.05.2017 and for that part rs.3200/- was charged and bill was given and stated that it will be valid for 1 years. Within 10 days again there was a problem of ice formation in the freezer door and non-functioning of bottom door, again complaint made and the persons from same company came and said that the part which was replaced was not replaced properly and he has rectified the same and hereafter there wont be any problem. Unfortunately i hv been transferred to coimbatore and now again the same problem recurred and made complaint and service mechanics from m/s. Vv home care came sterday and inspected and examined the problem and stated that the parts replaced by the the chennai mechanic does not belong to his machine and the same is not the product of whirlpool and changed the same fan motor sterday and charged rs. 2200 for the same along with service/inspection charges of rs.350/-. Really it is pathetic that same accessory is changed again and again and for complaints made consecutively within 2 months we are charged for the service as well as parts which they are not supposed to do. My problem needs quick redressal otherwise the matter will be taken up to consumer redressal court for justice in our favour. The the product which is within the warranty period the company is supposed to takecare of all the problems.
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Purchased a whirlpool puratron water filter on 21st june 2017 worth rs.8000/. Company person came on 23rd and said he is unable to install it as the supplied cable for connecting machine to water source is little less than what is needed. He went back without resolving the issue and no one has got in touch thereafter. I am sitting with a new machine unable to use it. If whirpool cannot fix my problem and start the machine they should take back their machine and return my money immediately so that i can purchase some other machine. The shop from where i had purchased, capital electronics, behala, is also not helping. Needless to say that we are in urgent need of a water purifier for our regular supply of drinking water since our previous machine has stopped working. I wish they did a sight inspection before supplying the machine to me and accepting my payment.

I wish to bring to the notice of consumers that the service standards of whirlpool are very poor in bangalore, where i reside.

More than a fortnight back i had registered a complaint about the poor cooling of my 220 ltr, double door refrigerator. A technician came to my house promptly. However, he did not even examine the refrigerator. He just opened the doors and said i had to pay 3500 rupees to get gas refilling done. I brought it to his notice that the same refilling had been done only two years ago, in april 2015, at the same price. His response was telling. He said it was my wish whether to get it done or not. And then he said "you will get a call from the person who fills the gas. Tell him you don't want it." my question is: how did he know even before he had examined my fridge that the problem had to do with the gas?

I wrote an e-mail to the company registering a complaint. They called me and said the problem would be attended by their most senior technician. Unfortunately, this person happens to be the same person who had come to my house earlier. He called me and cheekily said that if i did not want to fill gas no one would come and attend to my problem. Further, he added that i could complain all i want to their company.

Subsequently i learnt that whirlpool has franchisees who do their servicing. And these franchisees employ only a few personnel for each locality. While i do not wish to comment on their business model, i wish that whirlpool will ensure that customer complaints are handled better by their service personnel.

I wish to state that i have been a whirlpool customer for two decades. And have both their washing machine and refrigerator. But now i am planning to exchange my whirlpool refrigerator for another company's.

Thank you.

I bought a whirlpool washing machine fully automatic top loading, 6.5kg capacity bearing serial no : inf[protected] model no : 31091 on 20/06/2015. The warranty of this machine is 24 months.in the month of march, 2017 this machine started developing unusual vibration while spinning. Thereafter, this machine has been almost unusable as the vibration has become so much that the machine itself moves away from its location pulling along the power chord. I made several complaints and the complaints were attended by many of the junior and senior technicians from the local service center, but the problem has not been resolved as on date. Few of my complaint numbers are : mb[protected] dated : 09/05/2017 ; mb[protected] dated : 16/05/2017 ; mb[protected] dated : 26/05/2017. I have also followed it up with tollfree number on 31/05/2017 and 06/06/2017. Now the warranty period is coming to an end on 20/06/2017. I am still waiting for a positive response from the company. Please help

Our washing machine panel started showing problems around 8 months back and we logged a complaint as we had an amc with whirlpool. Technicians visited several times but did not rectified the fault. They agreed that the control panel needs to be changed but to out great surprise refused to change it as they stated that 'the cost of the panel will be deducted from their service center if they changed it etc.'
After several complaints, the issue remains intact.
I am not sure what kind of service is such a brand offering where they charge ~7k for 3 years amc and refuse to correct the fault.
I think the service center people are wasting time and waiting for our amc to expire so that they can charge us the money.
I have again logged a complaint on 11th june'17 which has again been assigned to the same service center. I am not sure till when do we have to follow up and get harassed. They do not even regard our old age and trouble us to the level of extremity.
Hope to see a solution soon, not sure when...

I am owner of a whirlpool refrigerator model ff2d255 4s/2013/ gross vol: 242literes. Recently it stopped working and first sent an sms to 58558 and after 2 days contacted the shop in trivandrum from where i bought the refrigerator. Two days later, if i am not mistaken on the 8th of june, a service personal representing your firm came to my house to inspct the refrigerator. He told me that gas has to be filled and someone else will come for that. I am still waiting for that. I would like state that i am very unhappy over the matter. For your referance: my name is dominic k; you gave me sr no.co[protected].

The representative of whirlpool for sale their product makes false commitement at aditya vision raja bazar, patna with the support of manager of the shop. Even they may misbehave if you approach for service after sale. I purchased split ac. Installation was not done due to non availability of spare even after repetitive request before purchase for spare. They orders to customer at night 08 pm to bring spare from market if you wish for installation. Customer care of whirlpool is authorised to lodge complain against these people. Service provider contact no also remains in switched off mode. No more words to narrate. So please be careful with company as well as mentioned shop.

I had purchased a whirlpool double door refrigerator from vijay sales andheri west shop on delivery it had a dent visiting technician from whirlpool had recorded my complaint and posted dented fridge photo to the company he assured it was a dent occurred during delivery and that i would get its replacement within 10 days inspite of 10 days lapse i have no feedback on the replacement

Dear team,

I am writing this email having lost faith in whirlphool customer care & service center.

I have an whirlphool split a/c complain raised was water leaking from a/c.
Complaint raised on 5th june. Complaint # cn[protected].

The concerned service engineer venkat (Mobile # [protected]) called me on 5th june & asked for the complaint explained & told he will attend but when called in the evening he told he had forgot & will come next day.

On 6th june again the concerned service engineer didn't came & had delegated the activity some unknown persons. & the unknown persons checked told to fill the gas in the compressor. Then the leakage issue will be solved.
The amount charged was 3800 rs for refilling & 520 rs for service charges total 4320 rs but when we called the customer care they said it will be around 2500 rs, when we asked for the bill they haven't brought the bill book.
So we withheld 300 rs & asked for the bill. They told they will come next day to give bill.

When asked about the gas refilling pricing very bad attitude was shown by the service engineers (Venkat)

When they came on 7th june the water leakage issue didn't resolved.
But no proper justification as provided.

I have requested the customer care to reopen the ticket but not done by the team. Instead provided another ticket complaint # cn[protected].

But still there are un answered questions.

Why my issue did'nt solved but ticket closed?
Who are the authorised service engineers to do the activity?
Why whirlpool is not fixing any liability on third part vendors if they are servicing the complaints properly.

We see here clear dissatisfaction
Need to understand what is the exact charge for gas refilling why we are overcharged?

If my concerns are not resolved it will be escalated to the next level or the top echelons of whirlphool.

Attached my ac details for your ref

Whirlpool refrigerator bought in[protected] and i lodge a service request on[protected]. A service technician came from mothers home care (Service partner of whirlpool) check and conveyed that there is a problem in compressure in which gas has to fill.

Whirlpool outsources service part to vendors but the vendor mentioned as authorized service partner charged as much they like. If i ask about this in whirlpool customer care, they replied that make a call in front of service technician. There is no proper response from whirlpool customer care also.

I bought whirlpool automatic washing machine last year, 2016 january from vijay sales, pune which was worth rs.22, 000/- we received 10 years warranty on the same machine.

We were supposed to get the first free servicing for washing machine in jan 2017. I got call from whirlpool service center but agent never visited my home even after frequent follow ups (More than 8 times) still so far. For every follow up, they are saying they will be sending technician but no one visited so far.

Being automatic machine, it should get serviced on time to check everything functioning properly on not. Also, there are lots of small threads of cloths which gets stuck into the machine those needs to be removed otherwise it will stop functioning.

If i could have known, the issue with the servicing of company, i could have gone to different brand as there are definitely better options in the market.
For now, please get this sorted out as soon as possible. Its already 5 month of delay from service center.in the future, i will be more careful with choosing the brand at least not whirlpool.

I made complaint regarding non functioning of my A.C. Sr. No. of my AC is KRA[protected]Model No. 11112) AMC amount of Rs. 12422/- was paid by me vide Bill No. 10494 and it exists till 14.07.2017. Now I have made complaints vide CN [protected] dated 15.04.2017 CN [protected] dated 26.04.2017, CN [protected] dated 06.05.2017 CN [protected] dated 06.05.2017 and CN [protected] dated 24.05.2017. Against my complaint the present service Company (Mother's Homecare, Chennai) attended and replaced the Indoor Unit for a cost of Rs. 8500/- vide Bill No. 4466 dated 27.05.2017. This is against my rights. While warrant is still available they have charged Rs. 8500/- The MRP of Indoor Unit is only Rs. 8100/- Why they have penalised me even my AC is under AMC. Kindly see that the amount paid by me for replacement o[censored]nit is refunded

• purchased fridge on 21-may-2017 at bajaj electronics, nacharam branch
• as per sales person, fridge will be delivered on 22-may-2017 eod. But fridge has been delivered on 23-may-2017 @ 02.00 pm
• after delivery, when we check the fridge condition…….. Ice tray box has scratches and ice tray box fitment was not correct. It bends almost 15-20 degrees.
• as per discussion with delivery person, wirlpool technician will take care all issues.
• whirlpool technician came to my house on 24-may-2017 for demo and he is trying to sell his own products like stabilizer, cover and stand.
• whirlpool technician also agree with the scratches and ice tray wrong fitment. He said, he will come back with new ice box tray on 27-may-2017. But he didn’t come till today with new ice tray box
• friday (26-may-2017), we switched on fridge (Auspicious day) ……. We observed cooling is not working. We kept water bottle in the fridge almost 4-5 hours but water not cooled.
• we gave a call on saturday (27-may-2017) morning to whirlpool technician. He came to my house on saturday (27-may-2017) afternoon. He is trying to convince me like fridge is working fine and no issues. But after long discussion with technician, he said he will come on monday (29-may-2017) with temperature reading meter to check the temperature.
• i gave a call to bajaj electrician sales person (Srihari) on sunday (28-may-2017) and explained all issues. He said he will check with technician on monday and will get back to us.
• monday (29-may-2017), technician came with temperature reading meter and took readings. All readings are lower limits.

I am struggling to resolve the issue in my whirlpool 360 full automatic top load machine from last 28 days. Technician visited multiple times but issue not get resolved. Issue is known to whole top level services team of haryana. No one is taking responsibility to resolve it. This is the worst service experience in my life.