Whirlpool India Complaints & Reviews

I have complained many times to customer care but it's been 4 days my fridge has not repaired yet. One technician came but after checking everything.. He was saying that 'yeh bhi hosakta hai, vo bhi hosakta hai.. Main kal bhejdunga banda.."asked for service charge but didn't had receipt book with him. Then i registered another complaint but no one is coming now, no one is calling. I am calling again n again but they are just registering a complaint but not sending an engineer to solve the problem. Fed up of explaining n complaining on phone.. Thinking about the time i have purchased this fridge of whirlpool.

I was contacted by whirlpool company to inform me that warranty period of my triple door refrigerator will be over in the month of march 2017 and they suggested me to go for one year amc by paying an amt of 3140 inr. I did that and the payment was also debited from my account on 10th april 2017. But

On 3rd august we found that there is no cooling happning in the refrigerator and i logded a complaint at toll free number but i was shocked to hear that my amc was not punched but he said no need to worry tomorrow the engineer will come and repair the refrigerator and you can show the amc document to him and he will not charge any amount but next day the engineer said he cannot repair it until its punched... (I doubt the sincerity of whirlpool as after collecting the payment the company is not punching the details of amc into the system it could be a fraud or whirlpool policy is a faulty one) they donot care bout the the customer.

I contacted mr. Vimal of whirlpool who did my amc [protected] and he was very casual said i need some time to check the case. I requested him to check it asap as my refrigerator is not working and all the things will become waste (Frozen foods, milk, curd etc) but after speaking to different persons for 3-4 hours there was no solution.. The engineer said you need to pay around 3000/ to get it repaired... Its cheating by the whirlpool why a customer is forced to pay even after getting amc... I was so shocked, disgusted that even after paying amt for amc the company is not repairing my appliance...

Dear whirlpool rep... Please do let me know about my fault?
I trusted whirlpool.. Is that my fault?
Who would bear the loss of mine and the discomfort happned to me?
I am planning to file a case in the consumer court... Very very pathetic experience with whirlpool..

Home care plan.. Hp17 no 797763
Cheque no 321529 dated 05/04/207
Amount debited from my account to whirlpool on 10th april 2017.

My washing machine inlet valve needed a repair.

On initial enquiry at raghuveer enterprise it was told rs. 300 for valve and rs 450 towards visiting charge.

However on visiting, i was charged rs. 2060/-.

On further enquiry i was refunded rs. 540/-.

Now i am charged rs 1460/-.

The point is that i was initially given quote of rs. 750/- and i have paid double the amount.

Please clarify the charges.

Product : refrigerator (Single door)
Problem : cooling issue
Machine sr no : inc[protected]
Purchase date : 16 june 2013
Service request number : pn[protected] about dated : 19/ jul / 2017

Despite of rigorous follow-ups with whirlpool service center team at aurangabad (Mr kulkarni - mudra technology) for almost month issue not resolved, later i have registered my complaint to whirlpool customer care and via e-mail around 19th july 17 and was directly in contact with pune service team (Mr nilesh).

I was told by service team that there is one electrical pcb costing @ 1k to be changed and accordingly discussion started, later understood machine we purchase is now obsolete and that part is not available whirlpool in india.

My expectation : i have just completed 4 years (Refrigerator not working from last 2 months) to purchase the refrigerator and should be given full replacement of the similar value refrigerator and not pro rate basis.

In case of pro rate want to understand the whirlpool service policy and how come company expects to buy new refrigerator (20k) on want of 1k spare, which is again not available in the market.

Need immediate solution to my concern or else i may need to seek legal help in this regards

Awaiting reply in return!!

Regards, dhiraj agrawal
Contact :[protected]@gmail.com

Respected sirs

After great disappointment and sadness i am trying to bring to your notice the bad practice happening in mumbai - whirlpool

We purchased a washing machine 3 years ago. And now no parts available for repair - they want us to buy a new machine as replacement. - this is cheating of customers by whirlpool.

1. Multiple customer service numbers toll free on the google where agents miss-represent whirlpool and come home and charge rs. 700.00 from me for evaluating the washing machine which was not working.

2. After detecting pcb problem they quoted 8000.00 to repair it.

10 days gone in the process.
Then i discovered that this was a gang pretending to be a whirlpool team and fooling us.

3. Then i contacted the real customer service number[protected] and registered a complaint. New complaint registered on 4th july.

4. They are then asking for 5000 rs for the repair for pcb

5. Now they have declared that no parts available - so now they are selling me a new machine as replacement for rs.[protected]Buy back) = rs. 26000.00 i have to pay them for the new machine.

6.in the mean while i have spent rs.14k to laundry vendor for washing my cloths.

This is a good way to sell bad quality washing machine to customers through flipkart and now selling new machines in 3 years to the same customers.

It is more than a month now and customer service team is avoiding my request to help.
I need my money back or give me a machine as replacement for free.

If this is a situation in mumbai i am sure there so many such un-constitutional practices across india.
I am definitely taking this seriously and will knock every door possible on earth to get justice.
Hope the management team can do something and save me from this mental harassment.

Dr. Subhajit mukherjee
Director
[protected]

Cc: pti news
Cc: times of india

We have purchased a refrigerator on 24.06.17 which was dent on arrival as inspected by your representative.

On 30.06.2017 we enquired that you people have got the approval & our unit will be replaced soon. Till then we have called up toll-free no [protected] & to your branch coordinator again & again ms. Debosree[protected] without any feedback.

Each time we have given assurance that somebody will call us back.

We want to know how long we had to wait for the replacement or do we have to take any legal action.

Reference are attached :

Kl[protected]

Also written mail to [protected]@whirlpool.com without any response.

I have raised the complaint on 14july for the refrigrator issues. It was related to compressor issue.
I am following up daily but still after 15days, the problem has not been attended and resolved.
There is a limit to this, how many months do you require to fix the issue of compressor. This is the height of casualness and empathy to the customers.
Sometimes even customer care put the call on hold and disappears or nobody answer the call.
I request to please pay urgent attention to resolve the issue or else will try through consumer court.
Thanks
Deepak k

We purchased a new fridge on 09th march 2017. But it is not working properly from the very first day. Our fridge has become a freezer, everything kept in the fridge becomes ice. Even vegetables kept are eaten by frost. (Excess cooling). Your mechanic has visited several times, but the problem has not been solved. We are complaining for the last two months but to no avail. We are senior citizens and it is very traumatic for us to follow the procedure. I requested to replace the defective fridge or return our money so that we can get the new one which would work properly. Nothing has been done so far. Mechanic had visited for 7 times but could not repair it.

I am using whirlpool refrigerator 230 imfresh prm 45 wine exotica, with model no 70246 and serial no inc[protected] from last 2 years (Purchase 21/05/2015), i found a problem from begin, that the water is fallen from inside and as well as outside, i first defrost as guide by shop, then i call the services person, with this ref kl[protected], but nothing have done with same result,
So i earnest request is please look after this matter, and solve this issue, otherwise replace this refrigerators.
Thanks
Sujitchandra

Purchased a whirlpool puratron on 06/11/2016 worth rs.8000/- from capital electronics, kanchrapara. Company person came on 09/11/2016 and installed it. This year during the month of may'17 i saw a crack on the side panel of the product. As soon as i saw the crack i lodged a complaint on the shop from where i had purchased, capital electronics, kanchrapara. Company person came on 24/05/2017, took a complain report on "side panel defective" and left without solving the issue. Note - the machine was working fine, but after some days water started licking from the side and lower panel of the body. So i lodged a complaint online. Company person came on 12/07/17, took a complain report on "back and side panel broken and water licking" and left without solving the issue. When i asked the person about the resolving issue he informed me that he cannot solve this issue and with very arrogance told me that we have intentionally damaged the product. I mean is this some kind of a joke?
Needless to say that we are in urgent need of a water purifier for our regular supply of drinking water. Kindly look into the matter and do the needful from your end at the earliest. Either replace or repair the product whichever is convenient. I have attached all the necessary documents.

Dear whirlpool,

I have taken amc of my two fully automatic machine on dated 14/07/17. Unfortunately one of my machine stopped working on 22nd july and we lodge complain with whirlpool. To our surprise, the technician visited my residence told me that your amc is not punched so we will not repair this and punching process will take 21 days time. I immediately spoken to customer care guy and they gave me number of mr. Pramod from parihaar enterprise. When i spoke to this guy, he told me that machine can't repair. When i mentioned that whirlpool policy is not good and as a customer i am getting suffered. He mentioned that he will ask company to refund my amc amount of both the machine. It was a shocking statement from from mr. Pramod.

I was planning to upgrade to another whirlpool machine but after this incident the idea of whirlpool any product is dropped.

I have few queries please respond to them asap,

1. Is this the way whirlpool work with their customer and takes care of complain.
2. Where it is mentioned in amc agreement that only after punching of amc paper, any repairing will be done.
3. Why the amc period was mentioned in agreement starts from 15th july to 14th july. Whirlpool should take 21 days of buffer with them if they take so much of time in punching.

Base on above three facts it feels whirlpool has started making fool of people but in my case i will not take this lightly and will consider for legal case if whirlpool fail to resolve the issue in a day time.

Regards,
Vinod
On behalf of vb bhatt and shalini chauhan
7/18, ban road, indirapuram
Shipra suncity, 201014
[protected], [protected], [protected]

I purchased a washing machine, whirlpool make. For few days it worked perfectly fine. After sometime it suffered a problem and from there my agony of #harassment started. I made a complaint through customer care and a service engineer came to inspect the machine. The service engineer inspected the washing machine and told me that the spin motor is not working as it got short-circuited. For the correction of the fault, he recommended us to get the spin motor and drive assembly set changed. After replacing the parts he demonstrated me that the machine drier is now functional and working properly. For this i paid nearly half the amount of the new washing machine for spares and visit charge. After getting the machine repaired, i used it, but under load it failed to work. So, i again called customer care and explained the situation and got my complaint registered. Same service engineer came and told me that there may be some other problem and maybe we will have to change some other parts, as well. This was highly objectionable statement, so, i asked him that what kind of inspection did he performed on the very first day. To which he was unable to give a satisfactory answer. So, i again contacted the toll free number and registered my complaint.in response to this, another service engineer inspected the machine and told me that the spin motor got short-circuited but he will change it at no extra cost. And, he changed the spin motor. I asked this fellow that why this motor got short-circuited again, to which he was not sure and told me that may be due to loose fitting of the motor (For which he was not sure). But, when i used it again failed to work. So, again i called the customer care and informed the situation. Then, the same service engineer (Who has replaced the motor second time) inspected the machine. This time he told me that the spin motor is again short-circuited and is required to change. I again asked him that why this breakdown is taking place again and again. Now this time he told me that, it is because of the spin timer. And he will replace the spin motor at no extra cost but you will have to pay for the spin-timer and visit charge additionally. So, i wrote a detailed mail to the whirlpool customer service explaining the whole situation. After much persuasion and spending money i got the washing machine repaired. But, again after sometime same problem occurred and i went through same cumbersome exercise to get the machine repaired.

This is happening continuously to me at a regular interval for more than past one and half year. Every time a new service engineer makes a visit and recommends a new spare part replacement. Till date, i have spent more than the cost of new washing machine on spares & visit charges. Recently, the service engineer told me that this is a defective product so cannot be repaired, this will keep on failing. Afterwards, i am continuously trying to contact the service team of whirlpool india to get appropriate solution of the issue but to no avail. Service team though accepted in writing about their faulty service but not taking any measures to solve issue. I am asking them to kindly replace the defective product, but not getting any proper response. I asked the regional service manager to provide me the escalation matrix so, i can approach higher authorities to raise my issue, to which he denied. Under such given circumstances i am feeling cheated and harassed by whirlpool india. Therefore, prior going to consumer court, i am writing here to apprise the whirlpool corp. And india as well regarding cheating, harassment and faulty #customerservice catered by whirlpool india. Please tell me what should i do in the subject matter otherwise, please remove your punch line #carecounts.
 
Hi, i am a whirlpool customer from india. Purchased a washing machine, whirlpool make. For few days it worked perfectly fine. After sometime it suffered a problem and from there my agony of #harassment started. I made a complaint through customer care and a service engineer came to inspect the machine. The service engineer inspected the washing machine and told me that the spin motor is not working as it got short-circuited. For the correction of the fault, he recommended us to get the spin motor and drive assembly set changed. After replacing the parts he demonstrated me that the machine drier is now functional and working properly. For this i paid nearly half the amount of the new washing machine for spares and visit charge. After getting the machine repaired, i used it, but under load it failed to work. So, i again called customer care and explained the situation and got my complaint registered. Same service engineer came and told me that there may be some other problem and maybe we will have to change some other parts, as well. This was highly objectionable statement, so, i asked him that what kind of inspection did he performed on the very first day. To which he was unable to give a satisfactory answer. So, i again contacted the toll free number and registered my complaint.in response to this, another service engineer inspected the machine and told me that the spin motor got short-circuited but he will change it at no extra cost. And, he changed the spin motor. I asked this fellow that why this motor got short-circuited again, to which he was not sure and told me that may be due to loose fitting of the motor (For which he was not sure). But, when i used it again failed to work. So, again i called the customer care and informed the situation. Then, the same service engineer (Who has replaced the motor second time) inspected the machine. This time he told me that the spin motor is again short-circuited and is required to change. I again asked him that why this breakdown is taking place again and again. Now this time he told me that, it is because of the spin timer. And he will replace the spin motor at no extra cost but you will have to pay for the spin-timer and visit charge additionally. So, i wrote a detailed mail to the whirlpool customer service explaining the whole situation. After much persuasion and spending money i got the washing machine repaired. But, again after sometime same problem occurred and i went through same cumbersome exercise to get the machine repaired.

This is happening continuously to me at a regular interval for more than past one and half year. Every time a new service engineer makes a visit and recommends a new spare part replacement. Till date, i have spent more than the cost of new washing machine on spares & visit charges. Recently, the service engineer told me that this is a defective product so cannot be repaired, this will keep on failing. Afterwards, i am continuously trying to contact the service team of whirlpool india to get appropriate solution of the issue but to no avail. Service team though accepted in writing about their faulty service but not taking any measures to solve issue. I am asking them to kindly replace the defective product, but not getting any proper response. I asked the regional service manager to provide me the escalation matrix so, i can approach higher authorities to raise my issue, to which he denied. Under such given circumstances i am feeling cheated, harassed & robbed by whirlpool india. Therefore, prior going to consumer court, i am writing here to apprise the whirlpool corp. And india as well regarding cheating, harassment and faulty customer service catered by whirlpool india.

My complain is closed in wirlpool care but they are not sending my fridge to me back. I have called many times in care and also to all india customer care but its alot disapointing that no one is giving response is it the way company deal with customer.. Conplain is registered frim my no [protected].. Alternate cont no [protected].

Service centre name sharon electronics

One of the worst and pathetic experience with whirlpool washing machine. Never ever buy whirlpool washing machine go for lg. Let me tell a bit what happened with me

I had purchased a fully automatic whirlpool washing machine model 700h on 2012.

Since then i am having worse experience with the whirlpool machine.

Till now, three times the motherboard of this model changed. After each one year, machine used to stop working and after service request representative used to come and say there is no way but to change the motherboard which costs more than 3.5k + tax every time and service charge rs. 400 + tax. There is no other problem in machine. Some days back again machine stopped working and as usual their representative said same thing motherboard need to change again which we changed like usual 1 year back. This is going to happen 4th time. I had brought the product by 17k and for motherboard change already wasted more than 15k.

This time i thought contacted them via email and then the most worst part happened. Their reply and service is so pathetic that more than a month gone and they just keep saying one statement, let me quote that -

"greetings from whirlpool…!!!
We regret for the delay.
This is to inform you that we are discussing your concern with our concerned department and we will get back to you whit the final solution.
Hence, we would request you to kindly co-operate with us.
Thanking you and assuring you of our best services and attention at all times."

They are discussing the concerns for more than a month.

So, my honest suggestion is at-least don't go for whirlpool products. They have already lost their good-will and service is becoming more and more pathetic day by day.

I am sharing my experience to make other people aware, let these type of companies know that they can't fool people in india anymore in this media awareness era.

Hi,
We had called whirlpool people for service centre and they have sent people for service, they had visited and changed few spares charged rs.2900/- and within a day it remained in same old condition.
We had than launched the complain once again and now they say we had not serviced at all, people visited was from other company and we will not do the service. We are just running behind from may month. Mr naveen from the company is not responding and so is his technician.

I purchased a washing machine whirlpool white magic fully automatic top load in 2010.in 2015 there was some problem in pcb so i registered a complaint and got it replaced by paying rs 3500.
Last month again there was same problem and i registered complaint on 10/06/2017. Service engineer alok sharma ([protected]) from bharadwaj service ghaziabad visited and told me that pcb is defected. When i mentioned it was replaced last year check it once again then after checking he replied pcb is ok gear box is defected and it requires msp+tsp and it will cost me rs 5200 and machine will be returned in 2 days from service center. Finally i agreed to be repaired it. After 2 days i called service center and i was told that "testing is going on it will be delivered by tomorrow. Five days i continued to call there and got the same reply. After so many arguments they returned my machine on 17/06/2017. I don't know what they did with my machine.
After using 2 times again there is same problem. I logged complaint on 11/07/2017 vide sr no. Gb[protected]. An engineer visited on the same day and after checking he said that there is some problem in gear box when i mentioned that it should be under warranty. Then few minutes later he changed his statement. Now he said gear box is running fine pcb is defected and it will cost me rs 3500. I then called his supervisor mr. Ashok sikka ([protected]). He assured me to help on this and next day senior engineer mr. Shahid ([protected]) visited. His statement was also the same. Then mr. Ashok referred me to another person mr. Rajesh sharma ([protected]). He replied we can’t do anything you will have to pay rs 3500 for solving the problem. I shocked, how can anyone pay rs[protected] + 3500) in a month to repair washing machine? I have also seen another complaint for the same team by jai khurana on 30 april 2017. His complaint no was gb[protected].
What i could conclude from above is that how they cheat the customer. I request somebody to look into it asap.

This is to bring to your attention of the poor quality of the service received for my whirlpool solo microwave model no. 50002, serial no. Cnc[protected]. I purchased the amc of the said microwave on 4 july 2017 and the same is valid till 3 july 2018. (Bill of microwave and amc attached below in the mail)

Last night, i. E. On 14 july 2017, upon heating the food loud noise started coming from microwave along with a burning smell. I got afraid and quickly switched off the microwave.

Today morning i called your customer care service no.[protected]. And they told me that they will send the technician to my place and get the problem rectified. The sr number for which is gb[protected].

The technician visited my place toady around 1.30 pm and informed me that the magnetron is faulty and it needs to be replaced. Then he told me that i'll have to pay for the same. Approximate bill will be from rs. 1800 - rs. 2200. And my amc will be refunded.

I called the whirlpool customer care again after that and explained the whole thing. I was then referred to the escalation department and ms. Gracy from the escalation team told me that mr. Satish (Whirlpool customer care executive from delhi) will call me with a resolution.

I got a call from mr, satish (No.[protected] at 2.56 pm. Along with him on the call was the area sales manager and they told me that the amc is valid only after 21 days from the date of purchase as per their internal circular and hence i'll have to pay for the repair cost.

Nowhere in the amc booklet it is written that the amc will be valid from 21 days from the date of purchase. Nowhere on the whirlpool website it is written. No one informed me the same while purchasing the amc.

Is this how you people cheat your customers??? Harassing them mentally, giving false information, wasting time and money. And i thought whirlpool is a reputed brand. You people just proved me how wrong i was.

I have been facing repeat issue with the refrigerator since september 2016.

The problem was on water leakage from the front due to defrost failure. It first occurred on 18 september 2016 and after checking by technicians the coir board pcb was replaced on 15 october 2016 and i was charged rs 5000 (Rs 4550 (Components) +450 (Visiting charge).
The issue repeated in december when i had to again shut down the refrigerator for 2 days and the defrost and drain pipe was checked and cleaned. The same issue happened again in june i filed a complaint on 25 june (Gb[protected]) where again the technician said the same component has gone bad and needs replacement. Also told i would need to purchase and put a whirlpool stabilizer which is specifically made for refrigerators in order to protect the components and resolve the issue, although i had a stabilizer connected to the fridge. I had to shutdown the fridge for 2 days in peak summers and the components were replaced and new stabilizer was installed. I was charged rs 6650 (Rs 3650 (Pcb)+2500 (Stabilizer)+500 (Visit charge)

Despite this, i faced the issue again on 4th july (Gb[protected]) and the technicians again shut down the fridge and inspected and cleaned the drain pipe and went.

The water leakage is hence continuing in varying degrees and i have put in a new complaint today (Gb[protected]).

Each time the fridge is shutdown i have had to face tremendous trouble of throwing away food that goes bad and investing lot of time in getting the repeat troubleshooting and repairs and cleaning thereafter. Also i have been cheated by selling the stabilizer unnecessarily, though i had one in fully working condition.
After investing so much money in repairs and given the assurance that this would take care of the issue, had i been told that either the product is beyond repair or the technicians are incompetent, i would have refrained from spending more money in repairs and bought a better refrigerator of a different brand who make quality products and provide good customer service.

Please appreciate that it is not possible to function a household without a refrigerator specially in summers and not only do i feel troubled but also harassed and cheated by the company and service providers.

Hi,

I made a complaint on 26th July 2017, regarding Whirlpool washing machine wash and Spin function not working.

I am struggling to resolve the issue for my whirlpool washing machine from last 20 days. Engineer visited multiple times but issue not get resolved.

Please look into the matter seriously & take necessary action ASAP!

Am having a 360 washing machine and had a voltage problem. So service man came and repaired the machine. Also he advised us to take the whirlpool voltage stabilizer. The given voltage stabilizer was not suitable for 360 washing machine. So we asked for a refund. We have raised a complaint in the whirlpool customer care about the same but no response. Can anyone look into this issue.