Whirlpool India Complaints & Reviews

I purchased a washing machine whirlpool white magic fully automatic top load in 2010.in 2015 there was some problem in pcb so i registered a complaint and got it replaced by paying rs 3500.
Last month again there was same problem and i registered complaint on 10/06/2017. Service engineer alok sharma ([protected]) from bharadwaj service ghaziabad visited and told me that pcb is defected. When i mentioned it was replaced last year check it once again then after checking he replied pcb is ok gear box is defected and it requires msp+tsp and it will cost me rs 5200 and machine will be returned in 2 days from service center. Finally i agreed to be repaired it. After 2 days i called service center and i was told that "testing is going on it will be delivered by tomorrow. Five days i continued to call there and got the same reply. After so many arguments they returned my machine on 17/06/2017. I don't know what they did with my machine.
After using 2 times again there is same problem. I logged complaint on 11/07/2017 vide sr no. Gb[protected]. An engineer visited on the same day and after checking he said that there is some problem in gear box when i mentioned that it should be under warranty. Then few minutes later he changed his statement. Now he said gear box is running fine pcb is defected and it will cost me rs 3500. I then called his supervisor mr. Ashok sikka ([protected]). He assured me to help on this and next day senior engineer mr. Shahid ([protected]) visited. His statement was also the same. Then mr. Ashok referred me to another person mr. Rajesh sharma ([protected]). He replied we can’t do anything you will have to pay rs 3500 for solving the problem. I shocked, how can anyone pay rs[protected] + 3500) in a month to repair washing machine? I have also seen another complaint for the same team by jai khurana on 30 april 2017. His complaint no was gb[protected].
What i could conclude from above is that how they cheat the customer. I request somebody to look into it asap.

This is to bring to your attention of the poor quality of the service received for my whirlpool solo microwave model no. 50002, serial no. Cnc[protected]. I purchased the amc of the said microwave on 4 july 2017 and the same is valid till 3 july 2018. (Bill of microwave and amc attached below in the mail)

Last night, i. E. On 14 july 2017, upon heating the food loud noise started coming from microwave along with a burning smell. I got afraid and quickly switched off the microwave.

Today morning i called your customer care service no.[protected]. And they told me that they will send the technician to my place and get the problem rectified. The sr number for which is gb[protected].

The technician visited my place toady around 1.30 pm and informed me that the magnetron is faulty and it needs to be replaced. Then he told me that i'll have to pay for the same. Approximate bill will be from rs. 1800 - rs. 2200. And my amc will be refunded.

I called the whirlpool customer care again after that and explained the whole thing. I was then referred to the escalation department and ms. Gracy from the escalation team told me that mr. Satish (Whirlpool customer care executive from delhi) will call me with a resolution.

I got a call from mr, satish (No.[protected] at 2.56 pm. Along with him on the call was the area sales manager and they told me that the amc is valid only after 21 days from the date of purchase as per their internal circular and hence i'll have to pay for the repair cost.

Nowhere in the amc booklet it is written that the amc will be valid from 21 days from the date of purchase. Nowhere on the whirlpool website it is written. No one informed me the same while purchasing the amc.

Is this how you people cheat your customers??? Harassing them mentally, giving false information, wasting time and money. And i thought whirlpool is a reputed brand. You people just proved me how wrong i was.

I have been facing repeat issue with the refrigerator since september 2016.

The problem was on water leakage from the front due to defrost failure. It first occurred on 18 september 2016 and after checking by technicians the coir board pcb was replaced on 15 october 2016 and i was charged rs 5000 (Rs 4550 (Components) +450 (Visiting charge).
The issue repeated in december when i had to again shut down the refrigerator for 2 days and the defrost and drain pipe was checked and cleaned. The same issue happened again in june i filed a complaint on 25 june (Gb[protected]) where again the technician said the same component has gone bad and needs replacement. Also told i would need to purchase and put a whirlpool stabilizer which is specifically made for refrigerators in order to protect the components and resolve the issue, although i had a stabilizer connected to the fridge. I had to shutdown the fridge for 2 days in peak summers and the components were replaced and new stabilizer was installed. I was charged rs 6650 (Rs 3650 (Pcb)+2500 (Stabilizer)+500 (Visit charge)

Despite this, i faced the issue again on 4th july (Gb[protected]) and the technicians again shut down the fridge and inspected and cleaned the drain pipe and went.

The water leakage is hence continuing in varying degrees and i have put in a new complaint today (Gb[protected]).

Each time the fridge is shutdown i have had to face tremendous trouble of throwing away food that goes bad and investing lot of time in getting the repeat troubleshooting and repairs and cleaning thereafter. Also i have been cheated by selling the stabilizer unnecessarily, though i had one in fully working condition.
After investing so much money in repairs and given the assurance that this would take care of the issue, had i been told that either the product is beyond repair or the technicians are incompetent, i would have refrained from spending more money in repairs and bought a better refrigerator of a different brand who make quality products and provide good customer service.

Please appreciate that it is not possible to function a household without a refrigerator specially in summers and not only do i feel troubled but also harassed and cheated by the company and service providers.

Hi,

I made a complaint on 26th July 2017, regarding Whirlpool washing machine wash and Spin function not working.

I am struggling to resolve the issue for my whirlpool washing machine from last 20 days. Engineer visited multiple times but issue not get resolved.

Please look into the matter seriously & take necessary action ASAP!

Am having a 360 washing machine and had a voltage problem. So service man came and repaired the machine. Also he advised us to take the whirlpool voltage stabilizer. The given voltage stabilizer was not suitable for 360 washing machine. So we asked for a refund. We have raised a complaint in the whirlpool customer care about the same but no response. Can anyone look into this issue.

We purchased a window ac (1.5 ton) on 18/06/2017 from DK Electronics (samrala chowk Ludhiana). After installation, what we observed there was not proper cooling in the room and same we had conveyed to seller and service centre. Technician came and checked ac and found something wrong. Next day service centre people took AC to service centre, filled gas and reinstalled AC at our home on trial basis. But the problem was persisting. Then service centre filed a complaint (CH[protected]) and ensured us that, AC will be replaced within 10 days, But AC has not been delivered till now. We are taking follow up with concered fellows on daily basis including (Corporate office[protected], Rameshwar [protected], ), firstly they said item is out of stock and now there is some GST conflictions.
Now it's 09/07/2017 and i dont have proper status of my product, i never axpected this from whirlpool. But now i am totally disappointed from their services and product releability.
Now i want they either return back my money or deliver a brand new piece.

I mettu ramalingam, ADD- 8-2-293/150/b, sv nagar, rd#14, banjarahills, hyd-34.
I recently buy a new refrigerator on 30.06.2017 from Bajaj electronics panjagutta but the refrigerator which delivered was damaged i registerd a complaint last one week but no response from complaint service i just wanna suggest the people not to buy a whirlpool brands replace the refrigerator as soon as possible ..or return the money back.. Thanks

Hi,

This complaint is regarding Whirlpool washing machine PCB repair cost.

I called the engineer as my machine was not working, he checked the same and confirmed that there is a problem with PCB mother board and repair price is 2200/-, Replacement price is 4200 /-

can you please confirm that what is PCB repair and replacement cost for Whirlpool washing machine whitemagic 123 651Si?
br...

I had a problem with my front load washing machine and raised a complaint with Whirlpool Customer Care Center in November' 2016. The technicians arrived, checked the machine and informed that machine is out of warranty and board needs to be replaced. I went ahead and it costed me 5000+. In few days time I faced same problem and this time they replaced Wiring which costed me 2000+. They told that servicing the machine would improve performance and resolve any other issues and I went ahead as it was an advise from Whirlpool Technicians. Total of 11000+ Spent. They say that they are authorized partners "Global Services". They gave 2 Years warranty on board, wiring etc.., Bills attached. Today my washing machine does not turn on. I reached these folks from Global Services and all their numbers are switched off. I called up local electrician and found that the board was not replaced but repaired and wiring was old - In fact nothing was changed. I' am cheated.

Below are the people I interacted during the repairs: All numbers are switched off.
Fayaz (Name Claimed): +91 [protected]
Rahul: +91 [protected]
Unknown: +91 [protected]
Global Services (Number on the bill): [protected]

The worst part comes now. When I call to inform Whirlpool Customer Care, They say they don't have any Complaint from me in November. How did these guys get the details of the repair? IMO Whirlpool is sharing the details with Technicians.
It's Whirlpool's Accountability.

We made a service request to Whirlpool India on 13/06/2017 vide Service Request No. 11798. The service engineer visited our place and changed a Module for Rs.5115/-. On the very next day we again had the same issues. There was no cooling. I again made a service request vide SR No. 14469 and this time service engineer visited, he installed an old module which worked fine again for couple of days but issue still existed. He put the module that we purchased and said that he has no idea what's the issue.

Now the current situation is that our refrigerator is still not working this is making trouble for entire house. We have small kids and we often find milk go bad in the morning.

Either whirlpool india fix the issue or refund our money that they took for replacing module.

Whirlpool EXPLORE 855 LEW is Dead in 2 years - we have used the washing machine with full care and now just in 2 years the PCB is gone and the frame plastic is cracking. The service person says - this is due to cockroaches. Interesting to know this. Happened today. they as asking for 7000 to replace the PCB.
Saying Mother board problem

Whirlpool agents are not professional and only wants to make money.

Ichouhan satvinder singh sisodia is practising advocate at punjab and haryana high court chandigarh since last 15 years and customer of your product as i purchased whirlpool doble door fridge in 2012 and on February 2017 their is cooling problem and ice formation .. i requested for checkup at customer care...engineer visited and advised for compressor change...on his advise compressor is changed for rupees about 9000 /- and it is assured that cooling problem will not be there now, but the cooling problem remained same ...the detail of compressor is attached with this complaint ..many time i called the service centre but they asked for some time to sought out the problem..again i made request in may to check on customer care ...i got a call from service dealership and was informed that since the contract of previous service centre who changed the compressor is changed and i have send the fridge by carrage to the service centre and for that i have to pay 650 + 450 as carrage and engineer visit...i informed them that it is the company issue of change of service centre and as per company norms i have to be provided service for compressor for one year but the incharge of the service centre talked in very unhealthy way and said that he cant provide the service on site...my point is if the company can replace for Rs 9000 at site then why cant it be again checked in warranty on the site itself...it is only that now the service centre is changed and the customer is befooled of his hard earned money and the company is not going to get anything...my residence address is chouhan satvinder Singh sisodia advocate 4106 sector 68 mohali pin code 160052...my phone number is [protected]...and do treat this complaint as legal notice and of within 10 days my fridge is not repaired on site i will be compelled to take my case to the legal court of law for redressal of my griverance along with damages for deficiency in service change of fridge and cheating with customer by company end, harassment to the tune of one lakh rupees due to service centre because till date my complaint is not closed from the company end..

Water purifier not working since 23rd march and i filed complains more than 20 times but they are not sorting my problem out.They only give a false commitment .If they dont have a part available for a particular product why they sale it and say its world best product. We have break our nails on daily basis to get purified water.Take a BOW whirlpool

I purchased whirlpool refrigerator in may 2013. There is problem in defroze timer and bio metal. Since then i have changed these parts 5 times, 3 times from whirlpool company and 2 times from outside agency. Now i am fed up from this product. Is there any permanent solution or what should i do with this refrigerator. Even the persons attending the complaint admits that this is permanent problem with whirlpool and company does not provide any permanent solution for it.

I have purchased the whirlpool refrigerator neo ic375 royal 5s, 1pcs of rs 36000/- with bill no.- 5a/644 dt.: 06th may 2014, from m/s r. K. Marketing, sanjay place, agra.
After 10 days of purchasing the product it stop working as it was not making the ice in freezer. I have made the complaint after 10 days of purchase then they send the member to look they told that your cooling fan is not working, they change it & told that now it is ok after six month i have made the same complain regarding the same problem they told it is because of too hot days it is not working, again i have made the same complain before 10 days from the current. But no proper response by the service centre.
Now tell me sir what should i do, what should customer do when they are spending such amount of rs 36000/- for buying such a reputated brand whirlpool refrigerator & customer is not getting what they want. You are providing 5 years of warranty of compressor but it is not working for 10 days also.
Plz look after the matter that i m facing.
Thanking you
Nishant garg (Advocate)

It has been six months this ro has been installed. During the visit of engineer for service he recommended the filters will be changed and will be chargeable. After confirming from customer care from the recording sent to manager that one time filters change is free of cost but still it has not been changed. It has been 2 days without filter water. Please help me with this issue as early as possible.

My fridge started malfunctioning in the month may 2017 and complaint was lodged through my registered mobile no.[protected] and service person from m/s. Aj services, kilpauk, chennai came to attend the problem and said that the fan motor is not working properly and the same has to be replaced and the same was replaced on 24.05.2017 and for that part rs.3200/- was charged and bill was given and stated that it will be valid for 1 years. Within 10 days again there was a problem of ice formation in the freezer door and non-functioning of bottom door, again complaint made and the persons from same company came and said that the part which was replaced was not replaced properly and he has rectified the same and hereafter there wont be any problem. Unfortunately i hv been transferred to coimbatore and now again the same problem recurred and made complaint and service mechanics from m/s. Vv home care came sterday and inspected and examined the problem and stated that the parts replaced by the the chennai mechanic does not belong to his machine and the same is not the product of whirlpool and changed the same fan motor sterday and charged rs. 2200 for the same along with service/inspection charges of rs.350/-. Really it is pathetic that same accessory is changed again and again and for complaints made consecutively within 2 months we are charged for the service as well as parts which they are not supposed to do. My problem needs quick redressal otherwise the matter will be taken up to consumer redressal court for justice in our favour. The the product which is within the warranty period the company is supposed to takecare of all the problems.
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Purchased a whirlpool puratron water filter on 21st june 2017 worth rs.8000/. Company person came on 23rd and said he is unable to install it as the supplied cable for connecting machine to water source is little less than what is needed. He went back without resolving the issue and no one has got in touch thereafter. I am sitting with a new machine unable to use it. If whirpool cannot fix my problem and start the machine they should take back their machine and return my money immediately so that i can purchase some other machine. The shop from where i had purchased, capital electronics, behala, is also not helping. Needless to say that we are in urgent need of a water purifier for our regular supply of drinking water since our previous machine has stopped working. I wish they did a sight inspection before supplying the machine to me and accepting my payment.

I wish to bring to the notice of consumers that the service standards of whirlpool are very poor in bangalore, where i reside.

More than a fortnight back i had registered a complaint about the poor cooling of my 220 ltr, double door refrigerator. A technician came to my house promptly. However, he did not even examine the refrigerator. He just opened the doors and said i had to pay 3500 rupees to get gas refilling done. I brought it to his notice that the same refilling had been done only two years ago, in april 2015, at the same price. His response was telling. He said it was my wish whether to get it done or not. And then he said "you will get a call from the person who fills the gas. Tell him you don't want it." my question is: how did he know even before he had examined my fridge that the problem had to do with the gas?

I wrote an e-mail to the company registering a complaint. They called me and said the problem would be attended by their most senior technician. Unfortunately, this person happens to be the same person who had come to my house earlier. He called me and cheekily said that if i did not want to fill gas no one would come and attend to my problem. Further, he added that i could complain all i want to their company.

Subsequently i learnt that whirlpool has franchisees who do their servicing. And these franchisees employ only a few personnel for each locality. While i do not wish to comment on their business model, i wish that whirlpool will ensure that customer complaints are handled better by their service personnel.

I wish to state that i have been a whirlpool customer for two decades. And have both their washing machine and refrigerator. But now i am planning to exchange my whirlpool refrigerator for another company's.

Thank you.

I bought a whirlpool washing machine fully automatic top loading, 6.5kg capacity bearing serial no : inf[protected] model no : 31091 on 20/06/2015. The warranty of this machine is 24 months.in the month of march, 2017 this machine started developing unusual vibration while spinning. Thereafter, this machine has been almost unusable as the vibration has become so much that the machine itself moves away from its location pulling along the power chord. I made several complaints and the complaints were attended by many of the junior and senior technicians from the local service center, but the problem has not been resolved as on date. Few of my complaint numbers are : mb[protected] dated : 09/05/2017 ; mb[protected] dated : 16/05/2017 ; mb[protected] dated : 26/05/2017. I have also followed it up with tollfree number on 31/05/2017 and 06/06/2017. Now the warranty period is coming to an end on 20/06/2017. I am still waiting for a positive response from the company. Please help