Whirlpool India Complaints & Reviews

Date of instalation : 14.06.2016
Receiver name : Ila Mondal
Job no- 9748
Model no- DMNAx1305L1
and my complain is the power guard was not working properly, plz help me as you can.

thanking you
ILA MONDAL
date of incident: 21.04.2017
mob no- [protected]

I had purchased Semi washing machine Ace 7.0 dated on March 2016. but i felt bad when they using that product after one month it's created problem regarding washing motor stoped and after 15 min is running.i am so irritated this I gave complaint mechanic 6 times came, but went back without repairing, unfortunately same problem has happened now I never expected such services.
MY name is gaurav chauhan mob-[protected]
SR no DL[protected]

For one complaint three time whirlpool ser. engineers are visited to repair fridge two time already collected service charges, third time they asking for ser charges. surprisingly they're not issuing payment receipt, customer care is not keeping our complaint record & officers are either not understanding or intentionally not responding.

Res sir / madam
I am writing to conplain about the magicool window air conditioner, which i bought from your company on 17.05.2016. Invoice no.[protected] dtd 17.05.2016 (See the attached copy of the sales receipt).

This air conditioner was installed in my room on 17th may. We make use of it just for 10 days. On 13 feb 2017, one of your company's service representative came for 1st service. Before services ac was cooling perfectly after services we found that a. C was not cooling and making loud noise. We have complained and called the customer service helpline & spoke to several individuals several times however they keep telling us they will come but they don't. We called 10-15 times, literally pleading, after which 2 guys came and said that their is blockage in the a. C and took it to the centre.

This sort of behaviour is completely unacceptable. It took me a lot of efforts to purchase this a. C but what i got in return is just disappointment. This kind of irresponsive behaviour will lead to loss of goodwill of the company.

I demand that either you replace the air conditioner immediately or refund my money.

Yours faithfully
C. K. Tyagi
Mobile no.[protected]
Address : flat no.404, mporis tower, bt3
Omaxe heights, sector -86, faridabad

I have purchased a whirlpool fully automatic machine on 30/03/2016 with 2yrs of warranty.but with in a 1 month i am facing problems in my machine and till now my machine got repaired for 6 times.so i don't want to use this machine and i want my money back of rupees 14000 and also rupees 2000 extra which i spend on petrol and loss my 10 days salary.

Whirlpool charged my INR 4000/- for replacement of Washing Machine (7Kgs) mother board, where the issue was one capacitor blown. Thereafter we did nto use the warm wash feature. now when we try the same the unit indicates the same time as for normal wash. when the technician is called he indicates that if not within 1 month they will need to be paid for the visit again.. and perhaps they may not have connected the heater button... but we need to pay even if this is their mistake

what it indicates is poorly trained technician and a group just out to make money fooling customers...

मेरा फ्रिज पिछले 20 से 25 दिन से खराव है में कस्टमर केयर पर फ़ोन करता हू तो कहते है कि आपकी कंप्लेंट ओपन है और सर्विस सेंटर को फ़ोन करता हु तो कहता है कि कंपनी पॉट्स नही दे रही और फ्रिज का मदर बोर्ड खराव है में क्या करूँ मेने ये फ्रिज 6 साल पहले लिया था में तो सभी से कहूंगा कि व्हर्लपूल का कोई प्रोडक्ट ना लो सर्विस बहुत खराब है
नाम - सौरभ मिश्र
पता - 90 A अरुणा नगर एटा उत्तर प्रदेश 207001
मो• नो• [protected]

I bought a semiautomatic washing machine from a retail store named Raj Electronics in Bhubaneswar. In the first wash it started leaking at the time of draining the water. I lodged a complaint in the toll free number, to my delight the service guy came to me on the next day. He said there is a problem with a spare-part so I will replace it. He has taken the defective part with him and promised to come on the next day. I'm waiting since 30 days for the part to come.

Everytime I called the toll free number they said, we are giving a reminder to the service guy regarding this.

I suggest everybody don't buy any product of whirlpool.

I purchased Whirlpool washing machine with 2 years warranty in Oct 2015. On 13 Mar 2017, machine stopped spinning and we registered the complaint at 1030 am. The call center person promised a visit in 24 hrs. We didn't recieve any call or technician visit in next 48 hrs. After repetitive calls on customer care number, we finally got the mobile number of whirlpool faridabad service center manager. Again after repetitive following up with him, technicians finally visited our house on 15th Mar - 2pm. After inspecting machine for 15 mins, he said a part need to be replaced and he or another technician will again come back. Now its 16th - 3pm. Have called service center people at least 10 times, still no visit. we are stlll waiting really pissed off and regreting our decision to buy whirlpool product :(...

I am a your customer rahaul kumar my contact no.- [protected]
address-new sagar medical Ashram Road, Raxaul

after my complaints no PT[protected] not a final professed in your company
man come and visite & say your trabul is shuted 3 days but you man is not come 7-4-2017 to[protected] is not come and he gate a parts in my frize without share with me and gate visit charge rs -340 is gate solved my problem
so i am going to complaints in upbhokta form so you can see
thank you. !

I have many Times to reach whirlpool customer care no.it's always busy.I may wait more than 10 to 15 mnts.it's 5 year old washing machine.since we never face any issues.recently from past three months machine is taking more time for washing clothes& water level is so low..request your engineer to visit for machine checking

Whirlpool technicians visited within this month to service our ac and after a of service, suddenly the panel stopped working. when i launched a complaint to whirlpool the service center people are asking for rs 1900 for panel change. It was working fine before the service.

Why should i pay this amount when the fault happened after service? whirlpool said i need to deal with the service center then why whirlpool is selling ac? service center people should sell ac. Since its a matter of Rs 1900 Service center people would never accept their fault. I request you to take proper action against them and asked them to change the panel free of cost because it is their fault not ours.

I had purchase i microwave of whirlpool company on dated 31.10.2015.

My product was having some problem in working.
I complaint to the company service centre on no. [protected] on dated 04.03.2017 to repair it.
They come to the home and said the frount pannel have to change of the product at the time of registration of complaint the company said that the matter will olve with in 7 t 10 working days.
I said its fine get the pannel change, they say its out of warranty, i said ok i ready to pay the amount to repair it, then they say that you have to pay first then the product will repair, i said that you arrange the part of product and repair it i will pay the amount. They dont agree for one weak after talking on customer care again and again they say ok we will repair it and take the money, but after another some days they said our company is not having pannel so we are ready to change your product by paying some amount by you after daily talk on customer care, i agree to pay the amount they say we are arranging the product for you. After some days they said to me to pay rs. 4000/- on the name of company to change the new product. I pay the amount of rs. 4000/ from my online account but even then they dont get arrange the product for me, i daily call to customer care, and some time their area head mr. Harpreet singh mobile no. [protected] and and mr bajwa local customer service centre mobile no. [protected]. On customer care some time i had a chat with mr. Tarun . On the customer care no. [protected]. I massage many time to mr. Harpreet compnay area head on what app for my problem but did not reply any time.
Now i am very much feed up with the matter,
now i want to refund all my money with claim amount
and harassment of my mental level.

Sanjeev goyal
[protected]
[protected]

copy of bill is attached
copy of service centre payment slip is attached
copy of payment of rs. 4000/- for change of product is attached.

Please solve the matter with hard action.

Hello whirlpool,
On 10/04/2017 I booked a whirlpool refrigerator ref 215.I.m power cool 4s. PRM 200ltrs capacity. at Venus electronics 73 bye pass road, near germanus hotel, chokkalingam nagar, Madurai 625016. Invoice no 519. The same was delivered on 11/04/2017. The fridge was delivered in my absence by the show room driver and the fridge was installed by him in my family members presence. They complained that the handling was improper. So next day morning I closely inspected the fridge and found that fridge was display fridge that they showed me on 10/4/17. The fridge was having multiple dents & scratches, dirt. Immediately on 11/7/2017 I called showroom sales person and explained my grievance to him. But denied by statement and said the fridge was directly delivered from godown and any complaints must be registered with whirlpool only. Pls review my complaint and take suitable action. Based on your feedback I decide at registering my complaint at consumer forum

I have many times try to contact for resolving my issues but they have only gives lots of excuses.

Hi,
am booked washing machine 31-MAR-2017 (8 DAYS)cash on delivery but still not received my product, i was call in multiple time not proper response your team and customer care number(4244444, 4244440) showroom-number -[protected] [protected] kindly deliver the product on as soon as possible, kindly do the need full.
past eight days not washing clothes.

Dear support,

I have purchased a refrigerator – model 20142 – fp263droy proton – srl no. Ina[protected] from your dealer yogesh kumar rajesh kumar jain (Invoice attached) on 6th february 2017. On the day of installation, we were informed about the basic functions by your service engineer.
However just vas the summer came, the refrigerator started showing problem and to my surprise the ice-cream kept in the designated ice-cream tray was found melting. I logged a call again on saturday 1st april and your service engineer showed up on the same day. His observations were surprising and are as below :
• we need to keep the cooling always to maximum in both the freezer and normal portions of the refrigerator.
• if we keep only the freezer at maximum, it will not work and we will get problem even in freezing of ice cubes.
• the refrigerator cannot support keeping ice cream as its not designed to store it, the reason being that ice cream needs to be stored at a temperature of -18° c.
It sounded real funny to me and i asked him that i will be approaching the company for it, wherein the response was yes you certainly can and you will get the same response.
I still believe that there is some issue in the refrigerator which needs attention and don’t believe in the words of the service engineer that this is not designed in a manner that it can store ice-cream. To be very honest in last few days when the temperature was on a higher side, i found that even normal ice was melting.
Hence request you to please provide proper solution to the issue. Looking for a responsible response followed by action which are justified to your international brand.

Regards
Navin tenani
[protected]/[protected]

One of the two Whirlpool window AC's which I purchased during April & May 16 one is working fine but the other got a history of repairs now though in warranty, which makes it an ideal defective product liable for immediate replacement.
Events -
1. Purchased - 09/04/2016 (Sargam Mayur Vihar Ph-1, Delhi)
2. Gas Leak - Repaired under warranty by Goel Enterprises Patparganj (Delhi) and delivered back on 24/07/2016 by Service Doc No - 18769.
3. Gas Leak - Repaired, serviced and returned by Goel Enterprises Patparganj (Delhi) 19/09/2016 by Service Doc No - 13929.
4. Gas Leak - Repaired cooling coil changed as per service center (Goel Enterprises) and returned on 28/09/2016 by Service Doc No - DL [protected].
5. 3rd April 17 - Requested for service under warranty (Service Request DL-[protected]), engineer on visit again found out that AC is not working and asked us to make another complain.
6. 4th April 17 - Again complained on above advise (Service Request DL-[protected]), but we are yet to hear from whirlpool service as of today this has been updated on the Toll free no as well but no solution as yet.

Request the concerned to get the machine replaced as we have had a lot of trouble because of this machine, on other hand most of my appliances are trouble free whirlpool products and as per your customer care I qualify as your privilege customer so kindly oblige accordingly.
Pl see in for immediate request redressal.
Regards,

Dear Sir,

This is in reference to the attached labels mentioning the details of the Whirlpool 6.2 Kg Dry Stain Wash Deep Clean Fully Automatic Washing Machine in Aug 2015 but within 1.5 years the machine is not working and this is the second instance in last 3 years.
I had experienced this issue earlier also i was having Whirlpool machine (Front Loading) which was discontinued by the company later and within 1 year that machine was also having trouble shooting in washing clothes.

Request you to please do the needful and arrange to appoint some one to inspect the Washing machine and arrange replacement or fix the same.

Since my bill is also lost please find below my details for easy tracking.

Name - Deval Sharma
Mobile number - [protected]
Machine was delivered at F 102 Gala Haven, Nr Vaishnudevi Circle, Ahmedabad, Gujarat 382481.

My Current address is A 405 GI Appartment, Phagwara, Punjab 144401.(Kindly send some one on the Punjab address)

मेरे द्वारा आज दिनांक 05.04.2017 को व्हर्लपूल रेफ्रिजरेटर 215 IMFRESH PRM 5S REGALIA (200 LTR) s.n.[protected] आपके कंपनी के अथोराईज डीलर पूजा इलेक्ट्रॉनिक्स गीता टाकीज रोड डबरा जिला ग्वालियर मध्यप्रदेश से खरीदा गया था जिसकी आज दिनांक को कीमत 16775रु है और डीलर ने मुझसे MRP से भी ज्यादा रूपये मुझे भ्रामक एवं गलत तथा ज्यादा रू बताकर लिये है जो अपराध होकर दंडनीय है उसे निर्देशित किया जाये वह मुझ उपभोक्ता को भ्रामक एवं गलत रूप से सूचना देकर अबोध रूप से ली गई अतिरिक्त राशि तुरन्त वापस करे अन्यथा विधि अनुसार अग्रिम कार्रवाई के लिए आप एवं संबंधित डीलर स्वयं जिम्मेदार होगा।