Whirlpool India Complaints & Reviews

I have many times try to contact for resolving my issues but they have only gives lots of excuses.

Hi,
am booked washing machine 31-MAR-2017 (8 DAYS)cash on delivery but still not received my product, i was call in multiple time not proper response your team and customer care number(4244444, 4244440) showroom-number -[protected] [protected] kindly deliver the product on as soon as possible, kindly do the need full.
past eight days not washing clothes.

Dear support,

I have purchased a refrigerator – model 20142 – fp263droy proton – srl no. Ina[protected] from your dealer yogesh kumar rajesh kumar jain (Invoice attached) on 6th february 2017. On the day of installation, we were informed about the basic functions by your service engineer.
However just vas the summer came, the refrigerator started showing problem and to my surprise the ice-cream kept in the designated ice-cream tray was found melting. I logged a call again on saturday 1st april and your service engineer showed up on the same day. His observations were surprising and are as below :
• we need to keep the cooling always to maximum in both the freezer and normal portions of the refrigerator.
• if we keep only the freezer at maximum, it will not work and we will get problem even in freezing of ice cubes.
• the refrigerator cannot support keeping ice cream as its not designed to store it, the reason being that ice cream needs to be stored at a temperature of -18° c.
It sounded real funny to me and i asked him that i will be approaching the company for it, wherein the response was yes you certainly can and you will get the same response.
I still believe that there is some issue in the refrigerator which needs attention and don’t believe in the words of the service engineer that this is not designed in a manner that it can store ice-cream. To be very honest in last few days when the temperature was on a higher side, i found that even normal ice was melting.
Hence request you to please provide proper solution to the issue. Looking for a responsible response followed by action which are justified to your international brand.

Regards
Navin tenani
[protected]/[protected]

One of the two Whirlpool window AC's which I purchased during April & May 16 one is working fine but the other got a history of repairs now though in warranty, which makes it an ideal defective product liable for immediate replacement.
Events -
1. Purchased - 09/04/2016 (Sargam Mayur Vihar Ph-1, Delhi)
2. Gas Leak - Repaired under warranty by Goel Enterprises Patparganj (Delhi) and delivered back on 24/07/2016 by Service Doc No - 18769.
3. Gas Leak - Repaired, serviced and returned by Goel Enterprises Patparganj (Delhi) 19/09/2016 by Service Doc No - 13929.
4. Gas Leak - Repaired cooling coil changed as per service center (Goel Enterprises) and returned on 28/09/2016 by Service Doc No - DL [protected].
5. 3rd April 17 - Requested for service under warranty (Service Request DL-[protected]), engineer on visit again found out that AC is not working and asked us to make another complain.
6. 4th April 17 - Again complained on above advise (Service Request DL-[protected]), but we are yet to hear from whirlpool service as of today this has been updated on the Toll free no as well but no solution as yet.

Request the concerned to get the machine replaced as we have had a lot of trouble because of this machine, on other hand most of my appliances are trouble free whirlpool products and as per your customer care I qualify as your privilege customer so kindly oblige accordingly.
Pl see in for immediate request redressal.
Regards,

Dear Sir,

This is in reference to the attached labels mentioning the details of the Whirlpool 6.2 Kg Dry Stain Wash Deep Clean Fully Automatic Washing Machine in Aug 2015 but within 1.5 years the machine is not working and this is the second instance in last 3 years.
I had experienced this issue earlier also i was having Whirlpool machine (Front Loading) which was discontinued by the company later and within 1 year that machine was also having trouble shooting in washing clothes.

Request you to please do the needful and arrange to appoint some one to inspect the Washing machine and arrange replacement or fix the same.

Since my bill is also lost please find below my details for easy tracking.

Name - Deval Sharma
Mobile number - [protected]
Machine was delivered at F 102 Gala Haven, Nr Vaishnudevi Circle, Ahmedabad, Gujarat 382481.

My Current address is A 405 GI Appartment, Phagwara, Punjab 144401.(Kindly send some one on the Punjab address)

मेरे द्वारा आज दिनांक 05.04.2017 को व्हर्लपूल रेफ्रिजरेटर 215 IMFRESH PRM 5S REGALIA (200 LTR) s.n.[protected] आपके कंपनी के अथोराईज डीलर पूजा इलेक्ट्रॉनिक्स गीता टाकीज रोड डबरा जिला ग्वालियर मध्यप्रदेश से खरीदा गया था जिसकी आज दिनांक को कीमत 16775रु है और डीलर ने मुझसे MRP से भी ज्यादा रूपये मुझे भ्रामक एवं गलत तथा ज्यादा रू बताकर लिये है जो अपराध होकर दंडनीय है उसे निर्देशित किया जाये वह मुझ उपभोक्ता को भ्रामक एवं गलत रूप से सूचना देकर अबोध रूप से ली गई अतिरिक्त राशि तुरन्त वापस करे अन्यथा विधि अनुसार अग्रिम कार्रवाई के लिए आप एवं संबंधित डीलर स्वयं जिम्मेदार होगा।

Your service centre sent some cool my apps vendor, who charged me hefty price for timer ₹2500/-, fuse system ₹ 350/-, bio sensor-₹450/-, service charge ₹400/-.

Service date is[protected] with in 12 days again my refrigerator stopped working. Vendor - cool my apps.

Kindly need justice and get rectified as early as possible.

Dear Sir/Madam

I would like to inform you that the whirlpool Refrigerator which has been bought in the month of October from the shop against the invoice No.1786 dated 29th October 2016 is damaged. In this regard I would like to submit few lines for your kind consideration.

· Refrigerator was bought in off season so the box was not opened during winter season. When it was opened one sticker was found at very...

Dear sir/madam
I have submitted my pf form around 18 days back but still not received my pf amount and also not getting any reply.
So pls give full information in my email id as soon as possible and also give full detail about pf amount.and also give reason why not receive pf amont.

My pf no.BG/BNG/0035224/000/0665449
Emp id .812389
Email [protected]@yahoo.com

My Whirlpool washing machine, Model number "Explore 1055 LCS" is not working since Feb 2017. I have done around 6 times complaints to Ranchi, Jharkhand repair center and main whirlpool repair center both thru phone and inperson but whirlpool technicians are unable to resolve the problem neither the customer care team of whirlpool is able to help me to get the machine repaired. The technician said that RAT has cut the wire and they have to also change the gasket, they informed me that they will order gasket and will replace but its 1 month already neither the wiring is fixed NOR the gasket replacement happened. After several follow up to Ranchi repair center and main head quarter, still they are unable to fix the issue.

The Ranchi repair center team is also insisting me to leave the machine with them forever as they are saying that this problem will not be fixed, they are suggesting me to buy another machine thru them. I am unable to understand for such a minor issue why i will leave the machine which has cost me RS 29900 in August 2013 .Whirlpool customer care manager has informed me that they will resolve case in 24 hours but still service is pending.The cost of washing machine is Rs 29990/ but company is unable to give the service.

Please help me in resolution of my problem

I have purchased a fully automatic washing machine at online but i didnt get the demo about the machine... plz i will see more problem without using machine so help me n ur executive come at my home n give me some demo for machine... n resovled this problem to as soon as possible... plz as demo executive come as soon as possible...
thanking you
Robin narula
[protected]

My refrigerator not working properly I complain to many times but they ignore they can't take any action they already change core bord in 2014. Still not working properly. Too many engineers come see take 450 rs visiting charges.Now they demand for 5000rs for core board and only warranty for 1 months

Hi
My name is vishal singh resident of hyderabad. We bought an ac and en route installation. However, just wanted to appraise vendor partner for sure not to living whirpool values.
Sequence of events:
1) we bought ac on friday 24 march,
2) placed call on same day to toll free [protected] and registered
3) toll free gave contact for authorized number for hyd[protected]. Spoke to lady by name sunita
4) all pains started from here. Complete breach of all values... She said she will call in 5 minutes and never returned calls, on contrary tried calling more than 200 time she did not have etiquette to answer / return sms.

Am frustrated to extent to return the equipment. Please help me with contact details for some one form whirpool india to appraise same

We have purchased AC two weeks back. Your service person came and fixed the AC Indoor and out door units. While testing the machine was not worked properly. Till now nobody is responded from your team. This is total irresponsibility from Whirlpool. How many days I have wait after purchasing AC. I won't recommend your product to any body due to worst service. In Vizag, Gauwaka office people are giving irresponsible answers. Shall I go to consumer Court. You can decide. WVSJ RAJU. AGM NOVUS CONSTRUCTIONS [protected].

I am very said to say that i purchased whirlpool w. m from jaipur and in 1 year 4_5 times i locked complain and service eng.. attend but as per service manager and his system in 11months i locked only 2 times my complained now my first point is as customer i am wrong or he is wright?

Now again my machine is not working and part is unavailable so i have to wait.
Now my second question is if i purchased new w. m why i have to wait
Why company is not change my w. m?

About service manager he do not want to listen others

. poor service

Poor management

Regards
Udit mathur
[protected]
Jaipur

I had purchased a Refrigerater from Whirlpool last Year. Afer completion of one year warranty I am getting regular calls since last few months from[protected] Their call center for an extended AMC.
It is SHEER HARASSMENT.
Despite telling them that I do not want an AMC they are persistently calling again and again which highly irritating.
I am one customer who will never purchase or recommend a whirlpool product just because of the SHEER NUISANCE VALUE of these Unsolicited Calls.

Dear sir
I purchased whirlpool double door refrigerator ff450eltprof carbon finish on 27.06.2009
Model no 11061
Sl no ineo91900348
The fridge was working fine till december 2016. Due to overcooling and auto cooling system was not working properly i gave complaint to toll free no[protected]. Based on the complaint engineers from sri sai service attended the job and changed the core board and ui board as per job no 015446 dated 21.12.2016. I have paid rs 4950 for the part and also service charge rs 400.
I regret to point out that the fridge is not working alright and there is no cooling effect as on date.in the meantime i gave several complaints to the service center and the engineers who attended the job are unable to rectify the defect. I am giving below the complaint no details.
27.02.2017 cn [protected]
15.03.2017 cn[protected] satisfaction code is 762
I am a senior citizen aged 74 years cannot carry on without fridge for storing medicines etc. I am deeply worried and my mental agony force me to send you this complaint to rectify the defect immediately. I appreciate your immediate action in this regard.
Thanking you
R. Kumar

I bought my washing machine for my parents with a tight hand and kept faith in the company like whirlpool. I don't know but in 4 months, something happened and it stopped working.

Nobody, No single person responding. I called Service center, Local agents, Sellet everyone. I am in small town and have to travel each day 30 km. They are not responding on calls as well. Its been 40 days and my mom is struggling.

I am also about to register police complain, I have call recorded. The repairer said he would come one week back and now he stopped responding.

Please help me and my family

Respected Sir,

We bought whirlpool split A/C on 19/05/2015 (Invoice #: [protected]) and we used only for 15 months, later we did not use due to climate change. Recently we applied for "Whirlpool Home care plan - "AMC"" on 02/01/2017, but mechanic checked and informed that indoor coil is not working.

Before Whirlpool, we used LG AC for 10 years and we have been suggested about whirlpool company. Then we changed LG AC & bought Whirlpool AC.

But we did not get any service within warranty period and we did not actually benefitted. I request you to kindly do the needful by taking above statement in your reconsideration. Also I would like to mention that we are from middle family and we cannot buy an another new AC within 3 years.

Thanking you,
Your's faithfully,
Lavanya.N.J

"water leaking".We complaint your customer service through toll free number[protected] and your technician came same day and taken 1000rs for a part named thermostate to replace the item.He says that he will come tomarrow to rectifie the problem but a technician named as 'maqsood' was came after a week dated on 24/2/2017 came and replace the item assured that no problem will be arised upto 3yrs, the dates between complaint and part replaced we had been made request calls many times to your nellore service center but they were not responded, aftr replacing the same day on the rplacing part the problem again arised with in 2hrs immediatly we called and told the problem which arised the technician who replaced it.The man answered that i will come tomarrowto check the problem but he didn't come tomarrow after we make many calls he said that we were unable to repair the problem and received cash by me 1600rs(1250+350 part cost and service charge)will be refunded tomarrow and advised us repair the problem with a local mechanic, until now from the item replacement date 24/2/2017 your service technician didn't lift the calls anymore.So we requested you to rectifiy the problem with in 24hrs from now otherwise we will go to police station to complaint and going to take legal action against on whirlpool company and nellore service center.We will demanded at the consumers forum t the new fridge instead of your failure fridge, we also under the warrenty coverage period."last but not least your service is tooo worst i ever see".Thanking you sir.U vara prasad