Whirlpool India Complaints & Reviews

The product is a fully automatic top- loading washing machine. The machine has been posing problems since purchase and I want my problem to be addressed urgently and satisfactorily.
As soon as the purchase was made at the respective store, I did not like it and I requested the authorities to have it replaced but the store executives denied any replacement by providing a statement that the product would not be changed after its shipping to the customers address. So, I accepted the fact and reconciled with the same machine. From the day I started using the machine it is not functioning properly. Many a times the clothes would remain unclean or the water would not drain. When I called upon the customer care, they sent a mechanic who had the belt changed as clothes had been stuck in the former one but hardly to any effect. The scenario remained the same. I frequently call upon the customer care, either no one shows up or if they do, nothing is sorted on a long term basis. The mechanic would fix it to work just for a day or two and it would be the same there after. From last two weeks the machine has stopped working, altogether.
I have already sent two mails in the past to which replys were received. Mr. Sandeep Dixit, a distributor talked indecently on the phone. I have also undergone a conversation with Mr. Vijaykant who promised to either have the product changed or compensate for the same. Adding to my grief, he did not go by his promise and no promising action has been taken till date.
I happen to be very regular with my installments and have already underwent enough turmoil because of this faulty product. I do not want this product anymore and demand immediate compensation for the same. I request you to address my problem as soon as possible.

Due to poor quality of parts / defective technology in Washing Machine model, I have invited lots of troubles for me by purchasing 360 degree bloom wash Washing Machine. I purchase the referred Washing Machine on 16/03/2013. Just after passing of Warranty period of two years, its gear became defective. The Service Center people suggest me that in Service Center it will taken more than a month to replace it, so please get it repaired by our suggested mechanic. The referred mechanic replaced the gear immediately and he suggested me not to run the machine without very high water level and he also suggested for not running the machine on 360 degree wash. Thus I lost an advantage for which I paid extra money. Again after taking all the care, again it's gear started giving trouble and it is creating a heaving noise on running the machine. If the 360 degree was a failure technique and it was not working properly then company should not advertise it as an added feature. Also the parts of the Washing is of so poor quality that it works only upto Warranty Period.

Sir
This is in order to complaint regarding a washing machine I purchased on last diwali(2016) from your outlet Croma, Kamla Nagar, New delhi. The product is a fully automatic top- loading Whirlpool washing machine. The machine has been posing problems since purchase and I want my problem to be addressed urgently and satisfactorily.
As soon as the purchase was made at the respective store, I did not like it and I requested the authorities to have it replaced but the store executives denied any replacement by providing a statement that the product would not be changed after its shipping to the customers address. So, I accepted the fact and reconciled with the same machine. From the day I started using the machine it is not functioning properly. Many a times the clothes would remain unclean or the water would not drain. When I called upon the customer care, they sent a mechanic who had the belt changed as clothes had been stuck in the former one but hardly to any effect. The scenario remained the same. I frequently call upon the customer care, either no one shows up or if they do, nothing is sorted on a long term basis. The mechanic would fix it to work just for a day or two and it would be the same there after. From last two weeks the machine has stopped working, altogether.
I have already sent two mails in the past to which replys were not received. Mr. Sandeep Dixit, a distributor talked indecently on the phone. I have also undergone a conversation with Mr. Vijaykant who promised to either have the product changed or compensate for the same. Adding to my grief, he did not go by his promise and no promising action has been taken till date.
I happen to be very regular with my installments and have already underwent enough turmoil because of this faulty product. I do not want this product anymore and demand immediate compensation for the same.On 13 January again your executive visited to my house but again he said the belt is loose so he has to change it but I denied because its hardly 12 months I have purchased your product and already two times the belt has been changed. I request you to address my problem as soon as possible. Any further delay would force me to invite legal action. In hope of a positive and quick response.

I repaired a washing machine from supreme electro-mech Pvt Ltd plot no 78 industrial area phase-2 Chandigarh. At the time of payment they are refusing to accept the payment through cheque and asking for penalty charges through cheque. They even don't return the defective material to us too.
The customer care executive Kavita .B don't have manners to talk with the customer. Please sort out problem or we have to file a consumer complaint.

Hi,

I am Manish Kumar from Patna, Bihar.
I purchased whirlpool refrigerator model[protected] IMFRESH PRM HC 5S,
Color - Sliver Bliss,
S. No - INC[protected],
Gross volume - 245 liters,
Storage volume - 218 liters.


In my refrigerator some time water moisture comming full body since 8 months back but till now I am not getting any help full response. I complaint several time near june 2016 that time mechanic visited (alound 3 times in june month) in my house He tell your refrigerator will be changed and you get new refrigerator but till now I am not getting any response after june. In October I called so many times customer care he told contact to Patna delivery Manager. I contact him he give me another number and told contact to branch coordinator and so on ... That time I contact so many times but I am not getting any response.

My register complaint mobile number is : [protected]

Please do quick response otherwise. I complain to consumer court or complain to higher member .becouse of allready complaint more than 10 times near 8 Months.


I am also attached some screenShot of bill details and refrigerator screenShot:
Please find the attached file.

Regards,
Manish Kumar
[protected]

I may bring the following facts for your kind attention and consideration.

The washing machine did the best service for a very few months after i purchased the same during september 2014 and after that it ceased functioning several times within 6 months of purchase itself also within the warranty period. Unfortunately, the item does not function at all 100%, as it supposed to be, even after repeated repairs which have done by your service center and it seems that the washing machine simply is a faulty/defective product. All these are causing great inconvenience and i feel cheated and when i complained about this to the whirlpool customer support last time when it was stopped working, they assured me that all the complaints that the machine is having is rectified completely without any room for further damage and it will not get damaged/stop working any more in future and in case if it happens to get damaged/stopped working one more time, we would consider for a replacement of the product.

To the surprise of all, the washing machine did the best service for a few months also but now it has again ceased functioning. Its washing machine system does not work properly and does not wash the clothes and machine makes an unbearable noise and the motor tears delicate fabrics. It looks as if some fault has crept into it permanently (Which will not resolve with any kind of repair).

Since i have been a loyal whirlpool customer for the past 5 years and was always been perfectly satisfied and happy with my purchase and this is the first time something like this has happened with one of your products, i would appreciate it if you would arrange for a replacement of the product since i have no faith with your service center technicians that they will be able to resolve all the issues on a permanent basis. And also, i am afraid to say you that the amount which i have to bear for this service will be in vain and does not make any sense, which will apparently makes me forced to stop buying whirlpool products in future.

Considering all these facts, i hope that you will arrange for an immediate redressal of my concern at the earliest so that i can continue the trust and credibility with the whirlpool products.

I had problem with my whirlpool fridge. Got whirlpool service number from Google. They came and charged 3250 on Jan 3 2017 but still not serviced well. When I try calling them they inform about coming home to check but they never turned up. Please check fraudulent companies who are spoiling the whirlpool name. People beware of this fraud company. They are not worth it. They changed the board n sensor but still my fridge is not working. Kindly withdraw the license of this fradulent company.

Whirlpool service center at kalavati market, gumanpura, kota is worst service center i have ever seen.s/c engineer dosent konw about anything.their owner have no controlled their engineer.when engineer visit at home they told some charges and when equipment reached at service center their ower told some other charges, means owner cheated and their staff and himself behaviou r is not good with customer.

We have purchased a whirlpool refrigerator on 18th Nov'16 from Raipur Electronics - dealer(charu avenue). Ref-Neo FR278 ROY PLUS 4S SB, Model No. 20365, Sl. No. INA[protected], amounting to Rs. 21, 834.25. The fridge was installed on the same day evening. But on 27th Dec it was found that the refrigerator is not cooling properly and all food is becoming stale. We had reported to the franchisee as well as whirpool customer care on that very day. And we have been following up with the customer care since that day on daily basis. Till last week it was told that the refrigerator would be replaced within 3-4 days and its in process will be done soon. On 2nd of Jan after calling up your customer care agent said that they can replace with another model of fridge but with a much lesser price of almost 4-5k less than we have paid and the balance amount would not be refunded.
Firstly I would like to know that its been 1.6 months that the fridge hasn't been replaced and secondly how is it possible that the agent says that we have paid more but now we have to get a fridge with a much lesser price whereas the extra amount we have paid wouldn't be refunded which is quite a big amount for us!!
We have got much better services from any other companies and its really a big harassment that we have been facing. Its a very necessity product and we are facing huge problem. Kindly look into the matter urgently its been enough of following up from our side. This is to inform you that I am writing this formally so expect a prompt response from your side. If not solved will have to take necessary steps and it won't be very good for you to lose out many customers for your lack of services.

Thanks,
Angana Biswas
[protected]/ [protected]

Dear Sir/Madam,

I have purchased Whirlpool Washing machine on 25th Dec'16. They delivered the machine on 25th Dec'16 evening.

Whirlpool representative came to our resident for installation and confirmed the machine is damaged.

For past one week we are following on this there is no response on this issue.

Please find the following details and provide the replacement ASAP.

Customer Name: Rangarajan, Mobile NO: [protected]
Bill no: [protected]

Regards

Arun
[protected]

Hello, I purchased a refrigerator from a Factory outlet for seconds in 2012. I was reassured by the seller that the only damage is a dent on the door and the full compressor warranty will apply. Now when I the refrigerator is not working and I filed a complaint with Whirlpool, they are saying that it is not 2012 but an old 2010 fridge in their records and they will not honor the warranty. Initially, they said that the warranty does not apply on the receipt date but the manufacturing date which is 2010. Then they wasted two weeks by saying that they are discussing it with seniors, When they did not revert back, I called them up again, they refused to come up with solution for the inconvenience and I was told that I should approach legal forums to seek appropriate response and they will not honor the warranty.

Sir,
Machine again starts giving huge abnormal sound.
How many times we have to go through this headache. Every time engineer visit, do some rectification and again problem starts within short period of time.
Machine is opened and rectified by whirlpool representative 4 to 5 times but problem is not resolving.
Pl take some strict action to resolve the issue permanently as we are fed up with this machine sound.
what next???????????
and how many days whirlpool will take to resolve the issue permanently.

Problem Not resolved!!! Problem is there since Aug 2016 and 5 months have passed and every time bread and butter job is done on machine.

what now we shall do???????????????????
Local dealer is not interested at all to listen the issue. Where shall we go now as problem is there since last 5 months.
Why whirlpool give their dealership to such nonchalant person who are interested only in making money and not take care of after sales service. Really worst dealer of whirlpool in my locality chhatarpur.

Once again requested to take strict action for resolving issue.

Regards
Vivek Dwivedi

Dear sir/ma'am,

Greetings!

I hope you all have already gone through our earlier email conversations.

I would like to bring your notice that, your replaced appliance i. E washing machine model-31106 is not working completely.

We have already followup many times on your toll free number, but still we didn't get any positive outcome from your side. I would like to know how long it...

Whirlpool STAINWASH ULTRA Washing machine was purchased recently (less than 6 months old). But, it produces huge sound during operation and water also leaking from the pipe. I am staying in Electronics city, Bangalore and below is my contact details. Please send a service person immediately and fix this issue.

My name : Surendar
Mobile :[protected]
Address : Flat no C211, D - Block, GM E-City Town,
Thirupalya, Near Neo town, Electronics city phase 2,
Bangalore, Karnataka - 560 100.

My Whirlpool refrigerator was not cooling properly so I called Whirlpool service number given by Just dial.
They send the service person and he checked the refrigerator and told me that the fan motor was jammed and it will cost me ₹2, 850. As I thought he was Whirlpool service person, I agreed for the service.
He replaced the motor in 15 minutes which was brought in a an open box with removed label. He gave me an invoice from 'Expert Repair Service '. I was surprised to see the invoice from a different company than Whirlpool. When I asked he said that they are the service contractors of Whirlpool. First they asked for cash, which I refused. I offered him Paytm, credit card or check. He agreed to accept check bur not for Whirlpool or Expert Repair service but in the name of Ghewar C Parmar!!! I felt little suspicious because I was getting service from Whirlpool, invoice from Expert Repair Service and paying to Ghewar C Parmar!!!
What a wonder scamming network of Whirlpool !!!
Then I called Whirlpool service to find out the cost of fan motor, I talked to the first person Kailas and he gave me the price of ₹1550 with one year warranty. Then I told that person the whole story of this service scam. He promised to call me back in 10 minutes. An another person named Rohit called back and gave me a new price of ₹1750. When I told him the whole story again, he said that service agent charged extra for the one year warranty bur offered me a refund which I refused because I want to expose these service scams by Whirlpool which may help thosands of other innocent customers.

I bought refrigerator of model number ic305neoroy (midnight bloom) and the refrigerator became useless (no cooling) just after one year.

My complain is why whirlpool made such product which became useless just within one year and whirlpool company is asking the charges for every parts along with visiting charge.

Whirlpool is making people of india fraud to sell the product of worth rs 30000/= (thirty thousands+) just for one year.

My Double door refrigerator (2009 model) got broke down on 23rd November 2016. I called up the customer care on 25th November 2016 and got the complaint registered. Next day technician visited our house to see the issue. After inspection, he told that the WIRING KIT has been damaged by rats and could no longer be repaired. He also told us that this WIRING KIT may not be available in store since this is an old model, so the only way to fix this is to replace it with some TIMER model which will cost us 4500INR with just 3 months warranty.

My concern is that why they don't have WIRING KIT available in their stores. Doesn't this imply that Whirlpool don't provide any support for their 2009 refrigerator models?
Secondly why only 3 months warranty even after replacing it with TIMER model. why one would go with company's provided services when they couldn't provide at least 1 year warranty on their services itself. My Registered mobile no is [protected].

This is really putting Whirlpool and its services in very bad light. Hope my complaint would be resolved at this forum.

Below given are my complete details.

Sandeep Gupta
5-3-396, Old Topkhana Road, Near Osman Gunj
Hyderabad
Landmark: behind Bhandari Glass Company

My Whirlpool 450 Lts refrigerator, had undergone a compressor change at the authorized service center in Jan 2016. Somewhere in mid of this year, it stopped cooling while the compressor was running normally. That's when it all started.
The authorized service engineer diagnosed the fault as module failure, and the same was replaced at a cost of something around Rs.4500/-. The problem persisted, as every week / 10 days, the fridge stopped cooling despite the fact that the compressor was running. A couple of times the engineer came, opened the back of freezer compartment, removed ice accumulations there, with boiling water and solved the problem. A couple of time we were suggested on phone, to simply shut down the fridge, rest it for about 12-15 hours and then start it. This too solved the problem, but it reoccurred after short periods.
On repeated complaint, for providing a permanent solution, the visiting engineer said " this is happening because of internal electrical wiring fault, the fridge will work only if the light on the front door panel is bypassed, but will have no effect on the work-ability of the gadget, rather we will upgrade the gadget." I had mailed to the company for suggestion on this up-gradation, but did not receive any reply. As this was the only suggested possible solution, otherwise the equipment would not have worked, so I consented and it was done. When the fridge was delivered on 28.07.2016, I paid Rs. 400/- only as up-gradation charges as the company had discounted Rs. 3800/- paid earlier for gadget replacement. This time again the same problem persisted as per earlier pattern, engineer comes, removes the extra ice formed at the back of the freezer compartment, it starts working, or we shut down the equipment overnight and restart it.
In first week of this month, service engineer declares that the compressor has burnt out due to overheating and has to be replaced with an estimated charge of Rs. 9000/- . Once told that the same is under guaranty, he checked the documents for verification and said it will be replaced free of cost but we have the bear the visiting fee, gas charging and transportation expense. Again consent is given and they transport the fridge to their workshop. Next day I receive a call from the service center that the compressor has been changed and the equipment is working fine. The same may be inspected and once the payment is made it will be transported back. In the meanwhile, again I had approach the SOS team of Whirlpool for a permanent solution to my persisting problem at : [protected]@caretelindia.com and .
Now to my utter disbelief, I am informed by the SOS team that only a capillary has been changed and not the compressor, but the gadget is working fine and the same may be collected. A good number of mail have been exchanged on this replacement of compressor / capillary issue, as I feel cheated at the hands of the company for experimenting on my gadget as well as extorting money from me on one pretext or other and still failing to deliver results. Anyway on continuous perusal of SOS team, I visited the service center to inspect the fridge on 25.11.2016, I was shocked to observe that the entire USP of the gadget has been done away with, so much so that one cannot even adjust the temperature of the freezer compartment. I fail to understand what type o[censored]p-gradation has been done, for which I have paid? Over and above to this DE-gradation, the metallic body of the fridge has been badly damaged during welding, the inner anti rust coating and the outer powder coating has been burnt out and replaced with brownish black patch. There are few transportation / mishandling scratches also.
The problem diagnosed intentionally or unintentionally was wrong. There was no need to change the module or upgrade the same later, as these were never defective. If they have diagnosed it right this time, that its a choked capillary fault, but during this process they have transformed my fridge into a cooling almira, from a high end gadget. There was no need to transport the fridge to the workshop for such a small repair, but it was deliberately done to manipulate things. Its the responsibility of the company to provide spares, where else we can find them? The entire episode is on mail, and can be forwarded if required. I want my fridge to be at least restored as per OEM specifications, but the company is adamant on its decision. To press their decision on me, they are not providing me with a standby machine as per company policy, even after repeated requests for the same.
Sir, if you find my grievance genuine and complaint justified, please insure that my equipment is restored to at least as per OEM specifications. I do not want to carry home a featureless cooling Almira, or preferably, I can go in for exchange with a similar or better model while paying price difference, if any. Thanks

Sunil Sekhri, Chandigarh.

Hello,
I have problem of water leakage in my Refrigerator. Actually i have already complaints two times and paid one time RS. 350/-
And i know very well that this problem is because of water tray is not built properly with this model. This is built in product issue then why i have to pay again for new water tray? I know i am not in warranty, but there is product built in issue and i was out of state from last few month after buying this item so i was unable to find the issue exactly.

Today i have received call from technician person and he ask me to pay again to replace water tray.
I am not getting why i have to pay for the tray. When this is product built in issue. Also technician person accepted that this is built in issue for this model on the call.

So i am requesting you to replace water tray of my refrigerator without paying anything. As i have already paid 350 meaning less. I want to keep my trust on whirlpool product. So please be need full.

Model Number: 70095 PDG
Serial Number: INC[protected]

Hi Sir,

I have a double door 310 ltr fridge and got it serviced from Anushree enterprises in the month of April 2016 and they replaced parts such as biometal and Timer. After that also, the fridge never functioned as normal. A very little cooling was maintained. In the middle plate, the cooling was slightly better. Things got spoiled on a regular basis. Due to my travel and hectic routine, i never complained it again but i told the technicians that it is not working as expected. They said no sir it is okay. The prices charged for Biometal and Timer were exhorbitantly high which i want to highlight and complain. I was charged 4100 plus just for these 2 parts...
Please arrange a call back so that i can explain it in detail.