Whirlpool India Complaints & Reviews

My Whirlpool refrigerator which is just 23 months old had cooling fault and hence we logged service complaint to Authorized Service Centre M/s Perfect Cooling Systems, Puducherry on 25 Jan 2017. They visited on 25 Jan 2017 and changed the timer bimetal fuse and charged Rs.1900/- . Still the problem continued. Again on call they visited on 26 Jan 2017 and changed the stabilizer for Rs.3500/-. Still the problem continued. Again on call they visited on 31 Jan 2017 and changed the GNF Cooling coil with gas charging for Rs.3, 500/-. Still the problem continues. We are calling them on daily basis and amature Service personnel visits daily and could not fix the problem. Today is 13 Feb 2017 and even after of 20 days of fault they could not fix the problem after charging us Rs.8, 900/- so far. What is the remedy. For their amature service we have lost Rs.8900/- and who will justify this? What is the final remedy for this?

Its very worst service by whirlpool meri machin m koi problem nahi thi keval demo ki jarurat thi bas isi ka mujh se charge liya gaya service staff k dwara m aaj k baad kabhi koi whirlpool ka product nahi lunga

As there was no cooling in the refrigerator, i registered a complaint with customer care vide complaint no. Dl[protected] on 24/10/2016. The technician from the authorized service centre visited and informed that :
1. The stabilizer is faulty and require immediate replacement. (Cost rs.1900/-)
2. Gas is choked and requires refilling. (Cost rs.1650/-)
3. Sensor faulty and requires replacement. (Cost rs.1650/-)
He advised to deposit the above cost along with visit fee of rs.510/- and guaranteed that the refrigerator will start smooth working after above job work. I deposited rs. 5710/- in advance and technicians did the repair/replacement work and refrigerator resumed working.
The same problem reoccurred on 04/11/2016 and complaint no. Dl[protected] on 04/11/2016 and again complaint no. Dl[protected] on 07/11/2016 was registered. The technician visited and made repairs and refrigerator started working.
However the same problem of no cooling of refrigerator again occurred and i again lodged the complaint on 15/12/2016 vide complaint no. Dl[protected]. The technician visited on 17/12/2016 and informed that bimetal with thermofuse costing rs.1750/- requires replacement and charged rs.2260/- (Rs.1750/- plus visit charges rs.510/-). And the refrigerator started functioning.
However the same problem reoccurred on 31/12/2016 and i again registered a complaint vide complaint no. Dl[protected]. The technician visited and did job work telling that he has changed bimetal and refirgerator started working.
The same problem of no cooling reoccurred on 09/01/2017 - complaint no. Dl[protected] and again on 24/01/2017- complaint no. Dl[protected] was lodged. The technician visited and did job work.
The same problem has again come on 07/02/2017 - complaint no. Dl[protected]. The technician visited on 07/02/2017 and informed that sensor and bimetal already changed are not of whirlpool company and has now replaced bimetal with thermofuse of whirlpool company. But again has changed sensor of any local company. He was asked why he is not fixing whirlpool company, s sensor. He informed whatever the part has been given to him by the service centre, he has replaced.

So see the situation. We are suffering for the last 4 months because the service centre is not fixing whirlpool company, s spare parts and is charging the cost of whirlpool company, s spare parts cost. He is fixing local parts due to which the problem is reoccurring.
Another disgusting matter came to our knowledge. The service centre charged from me rs.1750/- as cost of bimetal as against the cost of said part which is rs.1000/- as the sticker with cost of rs.1000/- was left by the technician due to oversight and the same is with me.

As sensor now replaced on 07/02/2017 is local and not of whirlpool, the problem in the refrigerator is again expected in the next coming days.

Please take note of my complaint and either rectify the problem or return me the amount charged from me from time to time.

Its fifth time rising complaint, First from this site.Actual problem is Defrost is not working properly, Called toll free number and raised complaint, They have sent one person, checked refrigerator and told simply sensor problem, it will cost 1700.. and mentioned 6 months warrently will be there.. so i paid total of 2050 rupees including 350 service/visiting charges. The bill gave in the name of "NEW COOL AIRCON SERVICES", when i asked why the bill is not in whirlpool name, he told that its their service partner servicing whirlpool company. I did n't see any improvement or performance, but that guy told observe for 24 hrs, So i checked whole instead of resolving the issue, i see ice formed heavily. I called number there in the bill[protected] and [protected]) from next time onwards people are not giving proper response.
After that i called to whirlpool service toll free number they are saying we are not responsible for that . its really ridiculous whirlpool such a brand giving this type irresponsible answer.
I want to refund the money back and rectify the problem immediately other wise i am planning file case against whirlpool in consumer court.

I have made a mistake of buying their washing machine some 3 years ago and paying its price till now firstly the product itself was problematic and got it replaced thrice even then it didnt worked fine for me so I stopped using it long back but I am getting calls on my number from their end for its amc from last 2 yrs despite making them clear every time that I no longer use that product and have no intention of buying any of their product ever but they keep on calling me every now and then from[protected] unnecessarily and shamelessly, and I wrote mail to them and despite their assurances it didn't stop and they are disturbing my peace and privacy without any fear.

I have purchased AMC on 21st November 2016 for my my Whirlpool Microwave oven Solo from whirlpool India on behalf of that i issued a cheque which has been debited from my account 2 months back. But there is no update regarding AMC from the company. I have called many times but none where solved. Every time i put a request they neither revert me anything nor they are doing anything. I have the proper proof of the receipt which i am going to attach. The company also forwarded me Mr. Aman ([protected])number's who is the representative of Whirlpool India for AMC, but he is also taking it seriously. Kindly do the needful.

Name-Jaheerdeen
Contact No-[protected]
Address,
No-2 Ramya flats,
perumal kovil 3rd cross street,
mannurpet, Chennai-600050

I purchased four years back whirlpool refrigerator(model No-13332)in vasanth &co padi chennai-600050.. Now it's not working, I Complaint on[protected] whirlpool service center(Sri ragavendra servicekaranodai, chennai-600067 .After i complaint they are came on (16.01.2017 attend the problem they told some problem our refirigerator and i accept the change the spare refiled the gas level, Relay and dryer.Next day 17.01.2017 they are came and change the spares with carge.chargeble detail given Below
Bill Detailed
1- gas filling charge-Rs-2500.00
2-Relay--- Rs-1450.00
3-Dryer-Rs-250.00
4- condencer-Rs-800.00
5- Labour charge-400.00
They told after 2 hours it will working But not working and i face same problem.then i called that service center, still I am not get the Any call or service. When I called service center giving irresponsible answer and talking loudly.
This is service from Ur Company. Really very bad service.

This is my second mail and Complaint :
Today[protected] Finally technician told Mother board damaged. I spoken with his incharge, his telling the solution is change the motherboard and it will take 3 or 4 days. Not possible to give a New Unit.
Finally, I don't won't these service from whirlpool. I won't New Unit ( Inner ). Otherwise I will Go Another Company

I purchased one month back whirlpool A/C in Pai international in Indiranagar. Now it's not working, I Complaint on[protected] whirlpool service centre ( SR code = BG[protected]).
After 4 days, still I am not get the Any call or service. When I called service centre giving irresponsible answer and talking loudly.
This is service from Ur Company. Really very bad service. Really after whirlpool purchased I became BIG POOL...

The product is a fully automatic top- loading washing machine. The machine has been posing problems since purchase and I want my problem to be addressed urgently and satisfactorily.
As soon as the purchase was made at the respective store, I did not like it and I requested the authorities to have it replaced but the store executives denied any replacement by providing a statement that the product would not be changed after its shipping to the customers address. So, I accepted the fact and reconciled with the same machine. From the day I started using the machine it is not functioning properly. Many a times the clothes would remain unclean or the water would not drain. When I called upon the customer care, they sent a mechanic who had the belt changed as clothes had been stuck in the former one but hardly to any effect. The scenario remained the same. I frequently call upon the customer care, either no one shows up or if they do, nothing is sorted on a long term basis. The mechanic would fix it to work just for a day or two and it would be the same there after. From last two weeks the machine has stopped working, altogether.
I have already sent two mails in the past to which replys were received. Mr. Sandeep Dixit, a distributor talked indecently on the phone. I have also undergone a conversation with Mr. Vijaykant who promised to either have the product changed or compensate for the same. Adding to my grief, he did not go by his promise and no promising action has been taken till date.
I happen to be very regular with my installments and have already underwent enough turmoil because of this faulty product. I do not want this product anymore and demand immediate compensation for the same. I request you to address my problem as soon as possible.

Due to poor quality of parts / defective technology in Washing Machine model, I have invited lots of troubles for me by purchasing 360 degree bloom wash Washing Machine. I purchase the referred Washing Machine on 16/03/2013. Just after passing of Warranty period of two years, its gear became defective. The Service Center people suggest me that in Service Center it will taken more than a month to replace it, so please get it repaired by our suggested mechanic. The referred mechanic replaced the gear immediately and he suggested me not to run the machine without very high water level and he also suggested for not running the machine on 360 degree wash. Thus I lost an advantage for which I paid extra money. Again after taking all the care, again it's gear started giving trouble and it is creating a heaving noise on running the machine. If the 360 degree was a failure technique and it was not working properly then company should not advertise it as an added feature. Also the parts of the Washing is of so poor quality that it works only upto Warranty Period.

Sir
This is in order to complaint regarding a washing machine I purchased on last diwali(2016) from your outlet Croma, Kamla Nagar, New delhi. The product is a fully automatic top- loading Whirlpool washing machine. The machine has been posing problems since purchase and I want my problem to be addressed urgently and satisfactorily.
As soon as the purchase was made at the respective store, I did not like it and I requested the authorities to have it replaced but the store executives denied any replacement by providing a statement that the product would not be changed after its shipping to the customers address. So, I accepted the fact and reconciled with the same machine. From the day I started using the machine it is not functioning properly. Many a times the clothes would remain unclean or the water would not drain. When I called upon the customer care, they sent a mechanic who had the belt changed as clothes had been stuck in the former one but hardly to any effect. The scenario remained the same. I frequently call upon the customer care, either no one shows up or if they do, nothing is sorted on a long term basis. The mechanic would fix it to work just for a day or two and it would be the same there after. From last two weeks the machine has stopped working, altogether.
I have already sent two mails in the past to which replys were not received. Mr. Sandeep Dixit, a distributor talked indecently on the phone. I have also undergone a conversation with Mr. Vijaykant who promised to either have the product changed or compensate for the same. Adding to my grief, he did not go by his promise and no promising action has been taken till date.
I happen to be very regular with my installments and have already underwent enough turmoil because of this faulty product. I do not want this product anymore and demand immediate compensation for the same.On 13 January again your executive visited to my house but again he said the belt is loose so he has to change it but I denied because its hardly 12 months I have purchased your product and already two times the belt has been changed. I request you to address my problem as soon as possible. Any further delay would force me to invite legal action. In hope of a positive and quick response.

I repaired a washing machine from supreme electro-mech Pvt Ltd plot no 78 industrial area phase-2 Chandigarh. At the time of payment they are refusing to accept the payment through cheque and asking for penalty charges through cheque. They even don't return the defective material to us too.
The customer care executive Kavita .B don't have manners to talk with the customer. Please sort out problem or we have to file a consumer complaint.

Hi,

I am Manish Kumar from Patna, Bihar.
I purchased whirlpool refrigerator model[protected] IMFRESH PRM HC 5S,
Color - Sliver Bliss,
S. No - INC[protected],
Gross volume - 245 liters,
Storage volume - 218 liters.


In my refrigerator some time water moisture comming full body since 8 months back but till now I am not getting any help full response. I complaint several time near june 2016 that time mechanic visited (alound 3 times in june month) in my house He tell your refrigerator will be changed and you get new refrigerator but till now I am not getting any response after june. In October I called so many times customer care he told contact to Patna delivery Manager. I contact him he give me another number and told contact to branch coordinator and so on ... That time I contact so many times but I am not getting any response.

My register complaint mobile number is : [protected]

Please do quick response otherwise. I complain to consumer court or complain to higher member .becouse of allready complaint more than 10 times near 8 Months.


I am also attached some screenShot of bill details and refrigerator screenShot:
Please find the attached file.

Regards,
Manish Kumar
[protected]

I may bring the following facts for your kind attention and consideration.

The washing machine did the best service for a very few months after i purchased the same during september 2014 and after that it ceased functioning several times within 6 months of purchase itself also within the warranty period. Unfortunately, the item does not function at all 100%, as it supposed to be, even after repeated repairs which have done by your service center and it seems that the washing machine simply is a faulty/defective product. All these are causing great inconvenience and i feel cheated and when i complained about this to the whirlpool customer support last time when it was stopped working, they assured me that all the complaints that the machine is having is rectified completely without any room for further damage and it will not get damaged/stop working any more in future and in case if it happens to get damaged/stopped working one more time, we would consider for a replacement of the product.

To the surprise of all, the washing machine did the best service for a few months also but now it has again ceased functioning. Its washing machine system does not work properly and does not wash the clothes and machine makes an unbearable noise and the motor tears delicate fabrics. It looks as if some fault has crept into it permanently (Which will not resolve with any kind of repair).

Since i have been a loyal whirlpool customer for the past 5 years and was always been perfectly satisfied and happy with my purchase and this is the first time something like this has happened with one of your products, i would appreciate it if you would arrange for a replacement of the product since i have no faith with your service center technicians that they will be able to resolve all the issues on a permanent basis. And also, i am afraid to say you that the amount which i have to bear for this service will be in vain and does not make any sense, which will apparently makes me forced to stop buying whirlpool products in future.

Considering all these facts, i hope that you will arrange for an immediate redressal of my concern at the earliest so that i can continue the trust and credibility with the whirlpool products.

I had problem with my whirlpool fridge. Got whirlpool service number from Google. They came and charged 3250 on Jan 3 2017 but still not serviced well. When I try calling them they inform about coming home to check but they never turned up. Please check fraudulent companies who are spoiling the whirlpool name. People beware of this fraud company. They are not worth it. They changed the board n sensor but still my fridge is not working. Kindly withdraw the license of this fradulent company.

Whirlpool service center at kalavati market, gumanpura, kota is worst service center i have ever seen.s/c engineer dosent konw about anything.their owner have no controlled their engineer.when engineer visit at home they told some charges and when equipment reached at service center their ower told some other charges, means owner cheated and their staff and himself behaviou r is not good with customer.

We have purchased a whirlpool refrigerator on 18th Nov'16 from Raipur Electronics - dealer(charu avenue). Ref-Neo FR278 ROY PLUS 4S SB, Model No. 20365, Sl. No. INA[protected], amounting to Rs. 21, 834.25. The fridge was installed on the same day evening. But on 27th Dec it was found that the refrigerator is not cooling properly and all food is becoming stale. We had reported to the franchisee as well as whirpool customer care on that very day. And we have been following up with the customer care since that day on daily basis. Till last week it was told that the refrigerator would be replaced within 3-4 days and its in process will be done soon. On 2nd of Jan after calling up your customer care agent said that they can replace with another model of fridge but with a much lesser price of almost 4-5k less than we have paid and the balance amount would not be refunded.
Firstly I would like to know that its been 1.6 months that the fridge hasn't been replaced and secondly how is it possible that the agent says that we have paid more but now we have to get a fridge with a much lesser price whereas the extra amount we have paid wouldn't be refunded which is quite a big amount for us!!
We have got much better services from any other companies and its really a big harassment that we have been facing. Its a very necessity product and we are facing huge problem. Kindly look into the matter urgently its been enough of following up from our side. This is to inform you that I am writing this formally so expect a prompt response from your side. If not solved will have to take necessary steps and it won't be very good for you to lose out many customers for your lack of services.

Thanks,
Angana Biswas
[protected]/ [protected]

Dear Sir/Madam,

I have purchased Whirlpool Washing machine on 25th Dec'16. They delivered the machine on 25th Dec'16 evening.

Whirlpool representative came to our resident for installation and confirmed the machine is damaged.

For past one week we are following on this there is no response on this issue.

Please find the following details and provide the replacement ASAP.

Customer Name: Rangarajan, Mobile NO: [protected]
Bill no: [protected]

Regards

Arun
[protected]

Hello, I purchased a refrigerator from a Factory outlet for seconds in 2012. I was reassured by the seller that the only damage is a dent on the door and the full compressor warranty will apply. Now when I the refrigerator is not working and I filed a complaint with Whirlpool, they are saying that it is not 2012 but an old 2010 fridge in their records and they will not honor the warranty. Initially, they said that the warranty does not apply on the receipt date but the manufacturing date which is 2010. Then they wasted two weeks by saying that they are discussing it with seniors, When they did not revert back, I called them up again, they refused to come up with solution for the inconvenience and I was told that I should approach legal forums to seek appropriate response and they will not honor the warranty.