Whirlpool India Complaints & Reviews

The lower door of the frigde has a hinge problem and out of alignment, it tends to stay open if not closed properly. After complaint ldged on 65653196, technician, after paying inspection charges od rs515/-advised, to go for exchange as the hinged part is not available, however, would confirm in two days. After 10 days, same reply discard the fridge/part not available since it is 6 year old. Is there no quality control/inventory to service the fault? My earlier fridge lasted over 20 years.

I am having a Whirlpool refrigerator which was purchased last year on 08/11/2015. After many complaints and follow up my refrigerator is not repaired till date because spare part is not available. My question is that whirlpool is America's No 1 brand in spite of that they don't have enough spares with their service center at Muzaffarpur and also not available at Patna.
When will i call to customer care center muzaffarpur they are saying we have send an email regarding replacement of damage part. No updation
till date and i am facing problem. Please resolve my issue.
Please find the attached screenshot of customer complains from 03/11/2016.

We had complained regarding whirlpool refrigerator because the fridge was not getting cold and neither there was formation of ice. The mechanic charged us a bomb of Rs.6500 plus 515 for visiting charges for changing heating system and filling gas for cooling. Within 15 days of service (17/10/16) the fridge spoilt further blowing out hot air. Inspite of repeated complaints they have not sent their mechanic again. Seems everyone goes for Namaz 24/7. When they want to earn money on first visit they are ready to come anytime.
Pathetic company n pathetic services. Will not buy anything in future from whirlpool.

In response to my complaint on oct 17th. the company sent me another fridge of same model after receiving the old one on 31st oct. this one also has the following damages. 1. compressor and the connecting parts seems tobe repaired just before packing.( the paint spilled all over the bottom support pack, photograph 1) 2. inside the fridge the support for second shelf is damaged(photograph 2) 3. inside door of freezer compartment has three dimples and small perforations ( holes) in several places unevenly( photograph3). The same was brought to the notice of the company person i.e. service in-charge ph no.[protected] on 31st itself.also talked to another person by name Raghu [protected]. they sent some technical person by name Ramanjulu ph. no.[protected]. He carefully observed the fridge and took photographs to send it to the company and accepted the manufacturing defect.On 1/11/16 the same was explained to the complaint cell no.[protected]. But till today no action taken. Already I spent Rs. 700 to transport my old fridge to the company stock point address and for transporting the received damaged fridge from transport office godown to my residence. Now I make a final request to he company to replace the fridge with the one in good condition without damages on their own expenditure or to pay me back the cost of the fridge which i bought from the dealer along with the transport charges i paid. Hoping early solution to my complaint.

Now, the company is asking me to transport the fridge on my own risk and they will pay through a cheque Rs 26500 (Rs 1000 less to the actual bill amount). Why should i bare the loss and risk for not my fault ? Kindly do justice to my complaint and request.

Dear executive,

Since the day of purchase of my whirlpool washing machine, i started facing issues. Now the warranty period is over and i have spend more than the amount of the price of washing machine for its repair. The pcb also changed and now again the same pcb got damaged and when i notified this issue to the concerned people then they told like within 2 days they will send the technician for repair and nobody came. I am fed up with their behavior towards the customers.

Sub:whirlpool washing machine model:12203 - complaint st:28-10-16
Ref: office registered code no.654 sr. No. C[protected].

Abs associates authorised whirlpool service centre, kollam.

Bill no.5062 dt:[protected] rs. 2900.00
"[protected] rs. 4735.00
"[protected] rs. 1450.00
"[protected] rs. 342.00
"[protected] rs. 2500.00
"[protected] rs. 500.00

Within the last six months i have expended rs.3000/- as repairing charge. This technology is very harmful to new generation and moreover i have no money to invest in this machine again. I also request that you may kindly make necessary arrangements to rectify the fault.

Regards,
M radhakrishna panicker
Phone: + (91) [protected]
Email: [protected]@gmail.com

Its not even been a month the machine doesn't function its hot and cool water function at all. the technician says its a problem with the panel. and within a month some technician say its an issue with the motor . how pathetic that a machine not even used for 30 days cannot function properly and give so many problems.
we replaced ifb and chose whirlpool being an Indian brand and this is its state.

In response to my complaint on oct 17th. the company sent me another fridge of same model after receiving the old one on 31st oct. this one also has the following damages. 1. compressor and the connecting parts seems tobe repaired just before packing.( the paint spilled all over the bottom support pack, photograph 1) 2. inside the fridge the support for second shelf is damaged(photograph 2) 3. inside door of freezer compartment has three dimples and small perforations ( holes) in several places unevenly( photograph3). The same was brought to the notice of the company person i.e. service in-charge ph no.[protected] on 31st itself.also talked to another person by name Raghu [protected]. they sent some technical person by name Ramanjulu ph. no.[protected]. He carefully observed the fridge and took photographs to send it to the company and accepted the manufacturing defect.On 1/11/16 the same was explained to the complaint cell no.[protected]. But till today no action taken. Already I spent Rs. 700 to transport my old fridge to the company stock point address and for transporting the received damaged fridge from transport office godown to my residence. Now I make a final request to he company to replace the fridge with the one in good condition without damages on their own expenditure or to pay me back the cost of the fridge which i bought from the dealer along with the transport charges i paid. Hoping early solution to my complaint.

Whirlpool washing machine replacement
Washing machine model no - 13387, machine serial no. inb[protected], cw 7 kg,
Date of purchase: 22/02/2012
Complaint no. cn[protected]

Very bad experience with whirlpool washing machine. we are facing some issues with this washing machine every six months interval from the day it has purchased. and we have raising complaint frequently (you can pull the data from the system if required), and everytime the technicians giving some lame excuses and kept patching it. we have replaced the mother board itself three or four times. spend more than the cost of machine for maintenance alone.
It works for 1 or 2 months and again broke down, every time my mom alone struggling and finally this machine is down completely.

I have registered a complaint cn[protected] yesterday.
Pfa file for reference.

Whirlpool - designed to delight???

I have purchase
230 IMFresh Roy Hc 5s
Model 70479,
Colour Wine Exotica,
Serial noINC[protected]
Sz66cy

Whirlpool Refrigerator but
After delivery from Raj Distributor, I found there is Not MICRO BLock Tray with refrigerator... (Inside) as specified by company

Seller refused to give, stated that it is not available.
What can i do now... Shall i file complaint in consumers court against Whirlpool company or against Seller.
How can i get it

Dear Sir,

Happy and Safe Diwali.

Machine again start giving sound.

We are in this problem since last 5 months. We are in apprehension that machine warranty will expire in this problem and then it will not be of any use.

We request you to pl replace the machine as this machine could not work with these temporary arrangements.

Waiting for some positive confirmation from your end.

Earlier Whirlpool India Complaint [ID: 1401448]

Regards

Vivek Dwivedi
[protected]

Hi .I. Mohan ram Choudhary . I purchase .whirlpool 195 striker from battelex canteen ... I have compressor issue.
For rectification I need duplicate copy
Bxoz without bill I can't got home rectify.
Please send me copy of bill on my email I'd .. [protected]@gmail.com
I have date of purchase. .and buyer name
Than ..facility of defects rectification should be without bill....

I am bikram dey register a complaint for repair my existing refrigerator vide complain no. Kl[protected] dated 24 aug 2016 at 11.33 am. There after visited engineer rahul on 29 aug 2016 vide company service biplab enterprises and claimed for service charge without repairing subject complain and give conformation for repair the above problem with in 72 hrs. But after repeated complain against customer service care i. E. Siliguri service provider with representative from company call mrs. Sangeeta. There was no positive and till now the problem was not solved by this service centre. Now after changing of staff of mrs. Sangeeta (Previous company call service provider) they was claim again for another service charge. Solve the issue and give necessary direction for sleep customer care service. My contract for the full information against service provider harassment is [protected]

We had purchased an Neo DF 278 refrigerator from Vijay Sales under warranty but since 18th we had problem with the fridge - the entire fridge gets cooled (ice) thus spoiling all the food and vegetables in the process. A person had come on 19th saying that all is fine and the cooling would be even. But the ice formation continues till date. And we are sorry to say that your service is pathetic to the extent that I have been calling them at least 10 times in a day but till date no person has come to our house (5 days). When I call on[protected], though I opt for English I get connected to a hindi speaking person, once I was connected to dealer instead of Complaint, also I had to call again and again because your server was having a problem. After several such calls, only when I insisted that they call back, one Rashmi took my number and called back in a hour only to give me the 7 Star Enterprises number which was again ringing, or switched off, and on one number he told that he was out and hence to continue trying the other numbers. Yesterday they told that since it was Sunday they will try to send a person.
Please tell us that when my fridge is under warranty and barely 4 months old am I supposed to run from one pillar to another? And I was told that Whirlpool service is very good and hence I had purchased it. I would certainly not recommend to anyone Whirlpool henceforth. I need a solution for my fridge and if this problem continues I want a replacement else I will have to take the matter to the next level.
Expecting an immediate response.

Dear sir, i m buy a nre frij whirlpool at 280 litre, my frij is problem is compresor body is bend and frij back body is current, i m many time call to custmer care at whirpool, but i have no respone no tecnician visit, custmer care are say many tume i m remider to your complaint but no response, and custmer care say you are call to faridabad co ordinator, i m call to coordinator there are no phone pic, my frij is not replace i m 12 oct 2016 to first time call at relpace for frij,

Hello we r regular customer of whirlpool since 12yrs. but for this time we r complaining about ac that we purchaced from saras electronics. kolhapur. first we took ac in april since install i always complain about the loud noice. tey said it is same to all ac we said ok but the sound goes on increasing with water leakage from ac on bed we again made complain they said we will change the outlet pipe. they changed that pipe.in that month the electricity bill was 6500rs that is very much as compaired to previous bills and that is 860rs. we again made complaint thay said may be ur use was high we then also said ok and paid all bill. since 3 months we r nt using ac. but nw we want to use that but now the problem is that cooling is nt there at all//we again made complaint to check for this time a boy fro whirlpool came cheked and said there is no gas in ac thats why no cooling.. it may be wrongly installed.. we today morning talk in saras electronics about that but still there is no good responce... we want nw piece bec we know they sold us defective piece surely... pls do something.. otherwise we will take a brief action against whirlpool... thanku.. dr sarode

I purchased 240 l protton (Alfa steel) model of whirlpool refrigerator from devatha dgitals, madanapalli, a. P. 517325. On 24/12/2015. Twenty days back it is observed that freezer compartment developed cracks. I made a complaint to the service center on 24/9/16 (Complaint no.[protected]), two technicians came to my house two days later and took a photo graph of the damaged part to send it to the company. They left without saying any thing. 10 days after again i made another complaint on 10/10/2016. (No. Gr[protected]). Some on called me over phone a day after and asked me to wait for some more days and not to post complaints to the company and assured me of replacement of the product. Till today i. E. 17/10/2016 no action taken. So kindly do the needful by for replacing the present refrigerator with a new one of the same model.

Whirlpool india — product not being repaired
Sa sandip_banerjee on oct 12, 2016
Dear sir,

I had purchased a refrigerator "whirlpool ref" on 10.02.2016. However, for the last couple of months, the product is getting unusable. I have raised numerous complaints and called your service centre almost everyday. But all my efforts went in vain.

The door of the fridge is not closing properly and the door gasket is also not fitting (It is mentioned by the service man in the receipt).
Each service vists and
Contact number - [protected]

Dear Sir

I am Vikas Samadhiya i purchase washing machine of your company at the time of purchase dealership give me one scratch card but the scratched card product will not given by the dealership named M/S Sai Electronics Jayendraganj Gwalior as they are giving excuses every day but when all the limits will end i have to draft a mail or else i will go with consumer forum.

Hope i will get positive reply

Regards

Vikas samadhiya
[protected]
[protected]@gmail.com

Dear Sir,

I had purchased a refrigerator "WHIRLPOOL 230 IMFRESH ROY 5S SAPPHIRE EXOTICA REF" on 24.10.15. However, for the last couple of months, the product is getting unusable. I have raised numerous complaints and called your service centre almost everyday. But all my efforts went in vain.

The door of the fridge is not closing properly and the door gasket is also not fitting (it is mentioned by the service man in the receipt). Water accumulation on the inner surface of the body and door proves that external air is circulating inside the fridge. When the water dripping starts from the refrigerator, the room gets watery and full of bad smell and creates an unhygienic environment inside the room. It is also known to you that the aforesaid fact is damaging the compressor also.

On questioned regarding door not closing properly, the service man said that the fridge needs to be leaned back ward (not vertical) so that the door is not open at its own.

It is really frustrating for me to call service centre everyday knowing that the product is defective. It is my earnest request to your organisation of repute that please replace the defective product at your earliest as it is within the warranty period.

I have also attached the bill for your ready reference.

Hope to hear from you soon.

Thanking you.

Sir,
Serial no- INF[protected]
Machine is under warranty. It start giving abnormal sound 3 month ago. Whirlpool person visited after repeated follow up and dismantle complete inner parts. He took away with himself complete inner body of machine. Thereafter repeated follow up he returned the machine and assemble at my home after 2 months. But it again start giving sound after running fine for 15 days. This is really my first experience with whirlpool and quite horrible. I have other brand machines also with my relative and it was running fine since last 5 years without any complaint. Since the complete body of machine is changed, we are not sure whether it will restore the factory setting or not?

Pl arrange for replacement and machine is no more a factory setting machine and it is giving repeated problem.

Regards
Vivek Dwivedi
[protected]