Whirlpool India Complaints & Reviews

Hello Team am preethi here from Anna nagar Chennai, I purchased whirlpool refrigerator double door on 2nd Feb 2016 it was functioning without any problem for first one month. Then problem started every now and then initially it was not cooling at all. Then it was solved then again it started to over cool and all the things inside fridge was like stone. Many technicians came home and tried to rectify it none was able to solve the issue permanently. Last complaint was raised on 31st August 2016 asking for replacement they said one last time we will check the issue and arrange for replacement. But now again issue has raised over cooling and all the products in the fridge is becoming like ice stone. When we called the same person who promised us to arrange for replacement is not responding properly and disconnected the call. That technician name SATISH who work under the team lead called SUNIL(manager) in 18th main rd Anna nagar branch Chennai I guess if am not wrong. They are very irresponsible in there words. Still our problem is not resolved. Please anyone from higher level in whirlpool help us on this issue. Am ready to take this issue to any level unless we are getting our issue resolved. We need replacement of this refrigerator. We faced enough problems with this. No one will be as patience as we were. Please help us

We have purchased whirlpool double door refridgerator with model number whpl ref - ff neo fr258 on 28 november 2016 from m/s tv centre, karimnagar, telangana. While purchasing we have specifically asked and sales executive has confirmed that we can use de-fridge for regular use. When service engineer visited after a complaint lodged on toll free number in the 1st week of august 2016, he confirmed that there is no such option in the fridge.
This is a fraud sale and we need justice.

Dear Sir,

I have purchased Fully Automatic Washing machine in August 2016. Since beginning i facing problem in the product. Like tear the cloths or having the holes in the clothes during washing. I have complaint and talked so many times on mobile about my problem. My complaint no is NP[protected]. Technician visits and photographs have taken and say send to report my office but till date nothing has happened. Machine creates lot of noising and tears or split the cloths. I want please replacement of this defective washing machine.
Kindly take it on top priority. So I requested to you for replacement the machine by another same or different model.

Shesh nath singh

Hello Team,

I, Anjali Khandelwal has purchased a refrigerator on 16/11/2015 of Model- WRLPOL-REF/NEO FR258 ROY 3S.
Before completing a year crack has been came in lower body of freeze from inside.
Same I have reported on Customer Care of Whirlpool on dated 22.08.2016. My complaint been registered with complaint no. as [protected].
On dated 23.08.2016 one of local customer service representative a call to me for asking the address confirmation and confirming his visit time.

After almost an hour service representatives has came to my home, as I'm a working professional, so my mother has attended the two of them. They have asked the xerox copy of bill from my mother, she replied to them please wait for a while till my father came.

As she is suffering with some disease, she cant move much. But the rude guys are started misbehaving with my mother by saying that they don't have much time, they need to attend few more complaints and move out from the house in rush. My father came and asked them to stop for a while, he is showing them bill.but the guy again started to misbehaving with my father too. At the whole conversation running my father shout on him little high then only he came into the house and check the refrigerator.

After checking it up he told that one guy will come to collect the copy of original bill, please get it ready, and take the picture of the bill and moved out without making any suggestion to us.

I made a call to customer care representative to mark the complaint against service representatives. But whirlpool customer representative has taken the back step by telling that it is the duty of local supervisor to manage them, not ours. Whirlpool only registered the complaints related to appliances.

Is this kind of a service whirlpool is providing to the customers??
Neither the problem with Refrigerator been resolved nor your service representatives having manners to talk with elder ones.

Customer is dealing with Whirlpool not with their local supervisors. So, it is the duty of Whirlpool to make the clients satisfy with these kinds of issue. No body have that much of time to waste in today's world to manage such useless stuffs.

As a customer it's my humble and keen to request to you, kindly look into this matter or else I have to go towards the legal proceedings.

The above email send to whirlpool helpdesk on 23.08.2016. Afterwards there are so many mail conversations held with their customer representative over Email as follows-
Dear Team,
Your kind attention and response is awaited for further processing..


Thanks & Regards,

Anjali Khandelwal
Kota, Rajasthan
On Wed, Sep 7, 2016 at 11:50 PM, Anjali Khandelwal wrote:
Dear Team,
Do you have any updates on my complaint, as according to your mail received yesterday I'm going to receive updating feedback today on my complaint??
On Sep 6, 2016 18:28, wrote:
Dear Ms. Khandelwal,
We would like to inform you that our concern department is working on your concern and we will provide you the updated feedback on tomorrow.
Till then kindly cooperate with us.
Thanking you and assuring you of our best services and attention at all times.
Thanks & Regards,
Mamta
Care Manager- Service Operations Support
Contact number[protected]
E-Mail : [protected]@caretelindia.com
Whirlpool Of India Ltd.
Whirlpool Toll Free no. [protected]
From: Anjali Khandelwal [mailto:[protected]@gmail.com]
Sent: Tuesday, September 06, 2016 5:21 PM
To: [protected]@caretelindia.com
Cc: Raman Rathi
Subject: Re: Regarding Complaint Request no. [protected](WRLPOL-REF/NEO FR258 ROY 3S)
Dear Team,
As I have already gone through the 15 days rest period as per your request. Still you guys are not et all clear with the proceedings. I'm unable to understand the procedure you are going through for replacement.
Please provide the grace period of replacement after which no mail conversations will be carried out with you from my side.
And in reference I need to opt for legal proceedings & have to register my complaint over Customer Complaint Forum. You are examine the patience level of mine. Is this kind of services being given by Whirlpool?
Hope to get the proper grace period from your side in next conversation or else with in a day or two I have to take some decessions.
Thanks & Regards,

Anjali Khandelwal
Kota, Rajasthan
On Tue, Sep 6, 2016 at 5:04 PM, wrote:
Dear Ms. Khandelwal,
Greetings from Whirlpool…!!!
This is in reference to your trailing communication. At the outset, we thank you for writing to us and sharing your feedback.
We are understanding the details of the matter from our Service Partner and request you to bear with us till then.
Thanking you and assuring you of our best services and attention at all times.
Thanks & Regards,
Mamta
Care Manager- Service Operations Support
Contact number[protected]
E-Mail : [protected]@caretelindia.com
Whirlpool Of India Ltd.
Whirlpool Toll Free no. [protected]
From: Anjali Khandelwal [mailto:[protected]@gmail.com]
Sent: Tuesday, September 06, 2016 2:41 PM
To: [protected]@caretelindia.com
Cc: Raman Rathi
Subject: Re: Regarding Complaint Request no. [protected](WRLPOL-REF/NEO FR258 ROY 3S)
Dear Team,
The mentioned period for replacement been completed today as mentioned in a trail mail received from your side. But yet the replacement of appliance has not done.According to the policy it should be replace till of now.
Neither any conversation or updation received over the complaint nor any activities / notifications received for replacement.
Requested to do let me know the final date/ period of replacement or else I have to switch on for further required procedures against Whirlpool.
Thanks & Regards,

Anjali Khandelwal
Kota, Rajasthan
On Sat, Aug 27, 2016 at 2:05 PM, wrote:
Dear Ms. Khandelwal,
Greetings from Whirlpool….!!!
We would like to inform you that, we had a word with our concern department and your appliance replacement is in process.
Further, currently we are taking the required approvals from our concern department and once the approval will be done then we will dispatched the appliance on priority. However appliance replacement will take 10 to 15 working days to be completed.
Hence we would request you to till then kindly cooperate with us.
Thanking you and assuring you of our best services and attention at all times.
Thanks & Regards,
Mamta
Care Manager- Service Operations Support
Contact number[protected]
E-Mail : [protected]@caretelindia.com
Whirlpool Of India Ltd.
Whirlpool Toll Free no. [protected]
From: Anjali Khandelwal [mailto:[protected]@gmail.com]
Sent: Saturday, August 27, 2016 12:10 PM
To: [protected]@caretelindia.com
Cc: Raman Rathi
Subject: Re: Regarding Complaint Request no. [protected](WRLPOL-REF/NEO FR258 ROY 3S)
Dear Team Whirlpool,
According to your trail mail I have received a call from your representative Ms. Richa on 23.08.2016. And asked me to send her a copy of invoice & few pics of the the cracks which I have sent her via whatsapp same thing was already done by the local customer service representative came to my home on 22.08.2016.
She replied me via whatsapp that the crack is linear crack and my appliance will be replaced within 15 days as it is on warranty period.
But after that I haven't got any confirmation on email from whirlpool team in regards of this.
Requested to please update a current status of my complaint. Also let me know, if the product going to replaced then how the warranty be covered.
Thanks & Regards,

Anjali Khandelwal
Kota, Rajasthan
On Tue, Aug 23, 2016 at 4:28 PM, wrote:
Dear Ms. Khandelwal,
Thank you for writing to Whirlpool….!!!
At the onset, we apologize for the inconvenience caused to you.
We appreciate the opportunity to assist you and we have forwarded your concern to concern department as well they will get back to you on this shortly.
Your cooperation will be highly appreciated in this regard.
Thanking you and assuring you of our best services and attention at all times.
Thanks & Regards,
Mamta
Care Manager- Service Operations Support
Contact number[protected]
E-Mail : [protected]@caretelindia.com
Whirlpool Of India Ltd.
Whirlpool Toll Free no. [protected]

From: Anjali Khandelwal
Date: Tue, Aug 23, 2016 at 2:20 PM
Subject: Regarding Complaint Request no. [protected](WRLPOL-REF/NEO FR258 ROY 3S)
To: [protected]@whirlpool.com
Hello Team,
I, Anjali Khandelwal has purchased a refrigerator on 16/11/2015 of Model- WRLPOL-REF/NEO FR258 ROY 3S.
Before completing a year crack has been came in lower body of freeze from inside.
Same I have reported on Customer Care of Whirlpool on dated 22.08.2016. My complaint been registered with complaint no. as [protected].
On dated 23.08.2016 one of local customer service representative a call to me for asking the address confirmation and confirming his visit time.
After almost an hour service representatives has came to my home, as I'm a working professional, so my mother has attended the two of them. They have asked the xerox copy of bill from my mother, she replied to them please wait for a while till my father came.
As she is suffering with some disease, she cant move much. But the rude guys are started misbehaving with my mother by saying that they don't have much time, they need to attend few more complaints and move out from the house in rush. My father came and asked them to stop for a while, he is showing them bill.but the guy again started to misbehaving with my father too. At the whole conversation running my father shout on him little high then only he came into the house and check the refrigerator.
After checking it up he told that one guy will come to collect the copy of original bill, please get it ready, and take the picture of the bill and moved out without making any suggestion to us.
I made a call to customer care representative to mark the complaint against service representatives. But whirlpool customer representative has taken the back step by telling that it is the duty of local supervisor to manage them, not ours. Whirlpool only registered the complaints related to appliances.
Is this kind of a service whirlpool is providing to the customers??
Neither the problem with Refrigerator been resolved nor your service representatives having manners to talk with elder ones.
Customer is dealing with Whirlpool not with their local supervisors. So, it is the duty of Whirlpool to make the clients satisfy with these kinds of issue. No body have that much of time to waste in today's world to manage such useless stuffs.
As a customer it's my humble and keen to request to you, kindly look into this matter or else I have to go towards the legal proceedings.

Thanks & Regards,

Anjali Khandelwal
Kota, Rajasthan


Today on 08.09.2016, I have received a call from Customer care manager Ms. Mamta at 01:33 noon, and now they are telling that that their concern department has reject my complaint due to lack of documentation, while whatever the documents whirlpool asked from me at the starting step I have availed them. And it will going to take again a cycle of 15 working days to regenerate the request of replacement, while I have asked her for refund she told me it will also going to take 45 days approx.

I have asked her to marked me a mail in regards of the entire conversation held in between us at phone, but no such mail received from their side. I am fed up of by following them from the day I registered a complaint. Not a single updation was initiated from their side till of today.

I have a keen request to you please help me to get rid of the problem or suggest me what the further process I should select to resolve this. Your prompt response will be awaited.

The copy of purchased invoice has been also attached with the complaint for your reference including with the pics of linear cracks noticed in refrigerator.

Dear sir,
I already discussed you about my problem (Regarding of refrigerator) at yesterday, but today i again want to say you that please do fast something at any condition. Because the date of refund from whirlpool company is fixed (I. E only few days are left). So please again i humble requesting you do fastly and give me reply fastly. I can't wait your several days.
Please accept my request.
Thanking you
Rekha pal
Ph no-[protected], [protected]

I am using a whirlpool washing machine. Its dryer got a problem. I called your service centre at venjaramoodu, Trivandrum for the past 2 Weeks. They are not coming. I am fed up of your service. If you are not considering it seriously I will definetely got to consumer court and will file a case against you. I wont use any of your product in future. I will told every one that donot bring this bloody crap whirlpool product anymore. So kindly avail me proper service as early as possible. Thank you.

Bought whirlpool built in hob in nov 2013. It had a toughned glass and i was informed that it will not temper by normal cooking. But in first week of july 2016 when i was cooking idlis the glass sahtterred into pieces; i was standing there but somehow i escaped injury. Even this accident damaged my designer kitchen tiles. I called up the whirlpool customer care. I was told that a technician will visit ti verify how it happened. And to my surprise, instead of showing concern i was told that i will have to pay for the visit (App rs 540)!!! I argued with them and then after a heated discussion they agreed to make a free visit. Then for 2 days no body came and i had to call them 2-3 times and on 3rd day the technician came.

He agreed that there was no fault at my end and also sail that such an incidence hardly happens. I called up customer care/mr. Gautam and told him that the technician has checked the site and agrees that there was no fault of mine and the glass top needs to be changed. I asked him to talk to the technician over phone in front of me but he uprightly said that it is not necessary but he will like to have a written report from the jaipur dealer mr. Sudhir. I asked him that when will it be repaired then he told me that they will get the spare part/ glass top but i will have to pay the cost/app[protected] rs. I was shocked at their callous and irresponsible behavior. 3 of the designer kitchen tiles which broke due to this cost app rs 5000 and it could have harmed me! I when i purchased it they informed me about the tough quality of glass that it will not break in normal cooking methods; so why should i pay???
But the story does not end here... I had to face more of it. I used to call 2-3 times a day and faced their apathy and callous behavior. After a week i helplessly agreed to pay the cost of the new glass. But there was no end to my humiliation; i was told that it may take 7-10 days. So i waited patiently. But there was no response from them even after 2 weeks. Then again my turmoil of calling them 2-3 times a day started. They were telling me that there was a delay in shipping.in first week of aug almost after a month i was informed that they are not getting the part.!!! I argued that if they are still manufacturing the same model how can they teel me that the part is not available. But nobody listened to my logic and they told me that they can favour me by replacing my hob wit ha new one but i will have to pay for the 40% depreciation!!!
I was feeling cheated. Befooled, helpless and was cursing the time when i purchased hob from whirlpool!!!
Then every day i used to plead and every day they act with their so called professionalism?? I was made to call their heads... Mr narendra/ms sanchi/ mr. Sudhir ;all of them were in a hurry not listening to my plea... Then near mid of august i agreed to pay for the depreciation because my kitchen was in a bad shape and it was difficult for me to do cooking in that messy kitchen.

They asked for the bill but i did not keep the bills. So they said they need to take approval. They asked me the price i paid for it. And told them that it was approximately rs 15000. And requested them to calculate the amount which i need to pay. And no body figured it out till date.

Still i call them every day 2-3 times and sometimes the customer care guy/mr. Pankaj who is constantly trying to resolve this issue tries his best but in vain because the management acts in a beurocratic way. He sometimes puts me in tele conference with their so called heads... If i talk to them in a heated tone, i am told to keep my tone low... Ms. Sanchi had a big ego because of her position and was telling me that she will not like to talk to me.in telecom she asked pankaj to tell me to disconnect the phone. I was feeling so upset and humiliated that i broke up today. No one with self respect can deal with whirlpool guys... There is only one person mr. Pankaj who is still trying his best.

But after 2 hours helplessly, i called up again and pankaj again put mr. Sudhir in telecom and again i was told to disconnect the phone as they still need time to discuss and will let me know by eod.

I am still waiting for this issue to be resolved... And to pay!

Dr. Vandana sinha

We purchased the machine on 19-July-2015. It worked fine just for one year and there after there were numerous issues with the machine. Sometimes, it does not get power on. The technician came and put the deodorant on the machine as a resolution.

After few weeks, the drum was making a lot of noise. For this purpose the machine was sent to service center twice. It still makes noise and we are being told that this noise will be there. Earlier the noise levels were extremely low.

Then machine stopped working again on 11th August. I raised this complaint on 12th Aug, 2016. The technician came and told that us that one part needs to be replaced. Since then I have called customer care and the technician and they always tell us that part is not available. It's extremely frustrating that it's more than 15 days that machine is not working. I have been told repeatedly that we have escalated the case to 2nd level, 3rd level and even escalations department, but I do not see any impact. No one has called us or even tried to repair the machine. Even there is no communication from your side.

Please have a look at previous service requests as well. It is my 6th request for the same machine in past 6-7 months. This machine has been sent to your service center twice. Following are the last three case IDs:

1. DL-[protected]
2. DL-[protected]
3. DL-[protected] - Open since 12th Aug 2016

This a faulty product as there are multiple issues with the machine in the past and present. Please get it replaced immediately or else I need to contact the consumer court for the same.

I Buy A Refigerator Of Whirlpool Not Completed 3 Yars The Refrigerator Was Not Cooling Due To Problem Of Compressor After Complaining In Service Centre Executive Come From Company And Say That Cost Of Making Is 5000 And My Refrigertor Was In Warranty Of 9 Year And 1 Year Gurrante ..Due To Manufacturing Defects I Suffer From This Problem Company Was Not Doing Anything Only Demanding Money For Making 5000 As Well As Visiting Charge Of Executive 400Rs And Said That You Also Paid The Money Of Trolly Charges Is Near About 600Rs.

HI i am nikhil from jamshedpur i have fully automatic top loaded washing machine it is warranty period its power circuit board found faulty by your service engineer, i had complained it since 20th aug 2016 till now my problem as is it nobody resolve the same, its my worst experience in my life from whirlpool always am contacting service center they are always replying spare parts not available however we are consumer how many day we will wait for yor service.

so kindly request you do need full

I P.M .Sahoo purchased a fully automatic washing machine on date 09/08/2015 being serial No of machine is INF[protected] & model No-31111, At the beginning heavy noise came during spinning which was rectified by your technician .Again the same problem came so a first complain lodged with the customer care on 26/07/2016, after repeated complain a technician attained the machine on 21/08/2016 told it is a problem of V-belt, On date 25/08/16 he trialed the machine by replacing new v-belt, but the problem not resolved & the machine is still having heavy noise .As the washing machine is very essential product, kindly arrange to replace the Machine with new one at earliest.

On 2nd August we had logged the complaint with your company - about 2 days later your service guys came and took the control panel with them for replacement. after following up for more than a week with Bharat [protected], he referred us to the manager Afsar [protected]. he told that this particular part is not available anymore. he then referred us to the local manager Prabhakaran [protected]. He told us that the washing machine needs to be replaced with a surcharge on top. we agreed to same. Till today - NOTHING has happened. Prabhakarans phone is not reachable. We called Afsar again - he promised to send an email and someone will call us back. again NOTHING happened and Afsar is not picking up his phone since 2 days.
Now have been referred to local branch:[protected]Ms Reshma More-either phone is busy or nobody is picking up.
This is causing soo much inconvenience to our family - very upset with their service!!

My refrigerator which was working perfectly after 4/5 days stopping is not giving cooling. Compressor and lights are working.

Tried to contact your local Authorised Servive Center at #5-4-18, Ibrahim Street, Behind Nagina Maszid, Kothapeta, Kakinada One Mr Pal talked very rudly and some how registered complaint. He said his technician will visit and I have to pay Rs 400 for the visit irrespective of attending the complaint.

This is very objectionable and irregular on behalf of Authorised Service Center.
I have faced this type of behavior earlier also when my Washing Machine gave trouble.

Kindly look in to the matter and send some one to attend the Refregerator.
B Narayan Rao
16-23-B1, Pallamraju Nagar
Kakinada 533001
Phone [protected], [protected]

Buy washing machine last year
And this year many major problems 12-13 times complaints in a year and not proper service and not responsibility

My first exprience is very bad experience


Please help me and replace my products
Please i request u sir

Very bad exprience in this year
Not buy second time any whirlpool brands products
Very bad company

And any queries please call me - [protected]


Thank you...

Hi,
With regards to above call number. As of now 3technicians have visited my house. 1st technician replied 1200/- will be the charge and collected rs.350/- in advance (Service charge). Next 2nd one called and informed that your refrigerator is under warranty and please arrange the bill for replacement. As the refrigerator was gifted to me i dont have any bills. Now 3rd technician is claiming 2700/- for repairing. I have never experienced this kind of service from whirlpool. Earlier i have been using a washing machine. I use to refer all my friends about ur best service. But now this time your service is really parhetic.
Hope refrigerators are having 5years compressor warranty and im sure it has not crossed 5years.
Please help to replace the compressor under warranty terms.
Thanks & regards,

Hi team,

I am udit dharni, resident of jalandhar city. I am facing issues with the whirlpool washing machine from the last 6 months. After registering the complaint at the service center situated at shop no. 134 a/11 central town, jalandhar city.

One of the executive reached out to our address to resolve the issue. After examining, he confirmed that one part needs to get replaced and he will replace it as soon as they have that available.

Then, months past away but no response came from their side. Then, i personally visited at service center. Customer care executive again confirmed that we will replace it asap.

At present, whenever i call at service center, the only response i am getting is we will send an engineer to your address on monday, saturday... I don't know when will this day will come at their calendar.

Till now, i am still struggling with the service center team. I don't know what they are doing there if they don't have that part in stock from the last 6 months. Please resolve my problem asap.

Regards,
Udit dharni
+91-[protected]
H. No 61, lane number 3 friends colony opposite d. A. V college, jalandhar

Problem outstanding since july 2016. Complained and repeated reminder complaints never had any effect with vellore services.
My fully automatic washing machine is not working. I made the complaint through customer service on vide complaint number cn[protected] on 28th july. Engineer came on next day, pressure transmitter need change even though pe error needs power supply issues. He brought pressure transmitter and found same problem and this time he was telling for replacement of complete mother board of washing machine. He arrived after 2 days with mother board and replaced and found same problem finally he changed flow transmitter and the mother board and machine was working without pe error. We found the engineers are not fully trained or skilled technicians who needs full knowledge of the machine and its problem he was doing all with trial and error method and he mr. Vigneshwar, was claiming he was senior engineer in the service centre. He was confirming that there are no any other problems and machine will work without any problem for long time and convinced us to apy for the services and spare charges of rs 5150/- wide bill no. 35 dt 1.8.2016. He did not wait for the full cycle and informed that the machine will work perfectly well. I have paid rs 5150 for the repair because he said there are no other problems and he checked thoroughly. He said that he will come back to attend any problem what so ever if it happens freely. Immediately after his departure the machine started vibrating violently with huge noice with the support mounting steel frame broken. I informed him and he came back next day and blamed the support frame which caused the whole problem, removing the frame, he run the machine and started telling no problem. I asked him to wait for the full cycle and fix the issue. Again same problem appeared and he checked and shown some inner wear and pcb piece bottom of the machine and confirm that the struck foreign objects are the issues and gone without even waiting for next cycle. Same problem appeared on rinse time and we informed him and said he will be back, subsequently never attended the phone. Contacted their service centre and informed them, even after many attempts they could not send the engineer. After 10 days they were informing that the engineer is in out station for a meeting and he will be back after 3 days. I said i cant wait until then because i already spent huge money and machine not working. I asked them to send efficient engineer than vigneshwar. They sent one technician (Shakthivel) and he just heard the scenario of the repair, he agreed his engineer would not have charged us without checking the machine in full. He was telling that the machine having problem of suspension and support springs with the advice of some other engineer from remote call. I found that this technician is just 6 month experience in the company where as i requested engineer who is better than the earlier visited engineer due to their poor performance and lay man approach, just doing trial and error method. It seems the whole service centre operates with bunch of amateurs not with any experienced and skilled persons. The technician informed me that he will send the same engineer and fix the issue. I waited and started reminding them for many times, they send another engineer called parthiban who came and just said the issue is simple and he removed the tiny wheels fixed under the support frames to move the machine. Also suggested to use the machine having the cloths in balanced way, which are all causing problems. He started the unit and machine was on its sequence, he left in 7th minute saying he got some tool to be collected which is kept outside and did not turn up till the machine behaving violently. I called him and informed him that there are no changes and behave same as it was doing before. He said he will come and see and never return knowing the problem and he cant stand before me with his foolish explanations given. I was approaching the engineer and service centre never ever answered my calls. If at all attend, they used to say they will send the engineer who came first time but he never came. I again complained to the customer service and informed the bad service being taken by the service centre and the wrong repairs. They recorded again new complaint number cn[protected]. It seems the service centre has closed the complaint when the machine was not fully operative which is real cheat. Again with repeated call engineer mr. Ishwar arrived and he could recollect that last time he has replaced the set of bearing for the same machine. He did check on rinse and observed the issues, he confirms that the support has gone and need replacement. He confirmed that he will collect the spare and come back after 3 days, but so far no information, the service centre informs every day some one will come.
Even after 25 days (Almost one month) the machine not working, with wastage of money and my precious time. I would have bought new machine for the time and money i spent. Instead of whirlpool services, if i would have taken help of carpenter the unit must have been repaired by this time with same trial and error method. So whirlpool service is so bad from the authorised service centre at vellore. This really discourages people buying whirlpool products in vellore district because of the bad services.
Hope you will arrange to repair the unit immediately and ask the service man to wait until works ok. I feel i have been cheated enough by the company with the amount of rs 5150/ for their poor services.
Thanks and regards,
C. Nandagopal

My whirlpool fully authomatic washing machine purchased on november 2012. After 3.5 years (After warranty), it make loud noise on spin and wash. It was repaired with authorised service personals and cost nearly 6000 rupees. Again it stopped working yesterday. How can we trust this brand as we think a washing machine my last atleast 8 years. Now i registered complaint with company and waiting for repairs. If i have to pay more than my total cost, then this better to go for another brand and new one.
Complaint reg. No. Co[protected]

We are facing huge problem in product and company has agreed to refund the Money in the month of June 2016, i spoken personally to area manager and she always promised that it will be done very soon but now its more than 60 days we are not getting our money back and we can not buy the new machine, our vegetables and Fruits get damaged everyday,
Company name Whirlpool india ltd.
Concerened Person Ms. Geetanjali .
Telephone No : [protected].
[protected], [protected]
Mr.Mansoor: [protected]

Whirlpool service is very worst service. In our machine the dryer is not working properly. I give complaint before 1 month, but till date it should not be rectified.