Whirlpool India Complaints & Reviews

Purchased a refrigerator of 310 l around 5 years back. The complaints are coming from last one year. Whirlpool has an authorized service centre at nit area, faridabad but the same is totally outsourced and the service guy charges on his own and doesn't provide bill also. Recently the compressor has failed and this guy is asking for advance payment in cash. On being denied, he is closing the service request by stating that i have declined to pay the charges. Moreover the services are highly poor and corrupt in nature.

The issue began last year when the cooling suddenly stopped. The guy came and changed few parts and charged around rs 3800.0 without giving any bill. Again, there was same complaint after few days and again some new parts were changed.

Now after less than a year, the issue arose of excessive ice formation in the cabinet. When the complaint was registered, the guy came on 29.06.2016 and changed few parts and charged rs 3100.0. Additionally, unnecessarily a stabilizer was also sold to me for rs 2300. Just after some time i. E on 23.08.2016, the same issue of excessive cooling appeared and and the guy came, repaired some tube and charged rs 400.0.

However, in less than month, the cooling decreased and when the guy was called, he cut the capillary tube from top and bottom after releasing the gas from the compressor and thereafer refilled the compressor with gas and charged rs 1700.0.

Just next day, there was no cooling in the refrigerator and there was noise coming in. Again when the guy was called in, he said that the compressor is out of order and need to be changed. This was absolutely surprising that the compressor stopped working just after being touched by the technician!

Finally when the supervisor was directed to install a new compressor, i was conveyed that an advance payment of rs 7000.0 has to be handed over and the same shall be done next day only post handing over of cash.

As i refused to handover the cash in advance, the guy closed down the sr stating that the client has refused to pay!

Isn't this a matter of concern! I have decided never to purchase any product of this company in future but at the same time also decided to bring this to the notice of maximum no. Of people for their benefit.

My name is deepak gupta and the complaint is handled by unique service, nit faridabad

Unfortunately i purchased whirlpool split a/c without knowing about it. Within 2 to 3 months of time its pcb board has been dead...

I called then customer care... After 2 days one technician has come he checked and he was unable to find what was the problem... So he went back.. Here i want to say, whirlpool has no professional technicians to identify the problem.
I am in chennai, it was heat & humid in nights also, so i could not sleep in nights in my home... So i booked outside a a/c hotel & stayed for 10 days... And paid for that heavily...

I again called customer after 3 days... They send another technician.. He checked and found that the pcb board has problem.. So removed from its place took it to service center.. After 2 days.. Dealer said he is sending new pcb board... The next day another technical came and fixed the new pcb.. But still the a/c not started...
The person again took the new pcb board back to service center...
Then no response from the technician and the dealer. They are not responding to my phone calls at all.
Then again i called to customer care number... The customer care officials speaking abnormal english.. They only speak tamil... And i don't know tamil...
Still my a/c problem is not resolved... Now i am telling all my friends, colleagues and relatives and every one.. That please do not buy whirlpool products... Its absolutely [censored] product... Two losses for those who buys the product... The money you spent go waste... And your valuable time and energy also go waste... Your will mentally upset like me, after buying this product... Please... Please... Please... Please... Please... Dont buy whirlpool product. Some times the customer care number also will not work.

Hi team,

I purchased an automatic washing machine from patra electronics, cuttack.

Model : whp wm 360 world series 72h; sl - 02716.

The spin/dryer section is not at all working from day 1. we have got engineer visits from the first day regarding the same and the result is none. we are said ' spin is working fine'. due to inefficient spin, clothes remain wet and are getting torn. really fed up with the product.

Is this what ' whirlpool ' stands for?
Please refund the money and take back the machine. i don't want any other alternative. it has been a pestering problem now. please resolve it at the earliest. refund and take the faulty machine.

I have purchased Top Loading washing Machine model WM STAINWASH ULTRA 65H GRAPHITE (6.5 KG) from Vijay Sales, Khar Road. Company engineer came to install the same promptly. He came with a trolly and installed the machine on the same. He then demanded Rs 1400.00 as the cost of the trolly and my wife who was at home at that time paid the same. I came to know about same on arrival In the evening. I called the service engineer and asked why he has supplied the trolly when we had not asked for the same. He replied that the trolly is a must for this machine as it would get damaged otherwise as there is very little clearance underneath the machine.

Now I have few questions from the company Whirlpool
1. Is the trolly a must for this model of the machine and it will get damaged if not installed on trolly?
2. If the answer to above question is YES why company has not provided with the machine as standard accessary
3. If answer is NO why your service engineer has installed the machine on a trolly and then charged for the same.
I want a clear answer to my questions and refund of the amount charged for the trolly OR I will be forced to post the issue on all online consumer forums.
M M Chawla, C-2/ 74, ONGC Colony, Bandra Reclamation, Bandra (West), Mumbai - 400050, Cell No [protected]

Dear Sir/Ma'am,

I would like to bring your notice that, we had purchased one appliance model-31036 and serial no-INF[protected] on dated 25th may 2015 from Patna, Bihar

After 4-months we found some issue in wash as not functioning properly so we did check with customer care team, they had visited and found that had some issue related in power supply of cut-off functioning, he said it not repairable we have to exchange this appliance model with another one of same model.

So, after few days they replaced appliance with another one but features were not same as like previous model functions had the functionality of hot water, and also differ in looks and design. So we asked with dealer about this he was not agree to exchange another one with same features.

I understand that we didn't registered any complain to customer care since last appliance replacement due to haven't need this feature (i.e. Hot water) till span of time, as we could know about this when we would have to need this features. So few days back we have to use and came to know don't having this feature with replaced model.

As you know some additional feature we don't know until it need even this features are also not default/common one that everyone knows about this features.
However, if we made request for any alliance issue and you found it’s not working and non-repairable, need to exchange then you should have replaced with either same model or same features, if don't have same model/features at the span of time you should notify/inform to customer about lack/extra/additional features.

Also I have some concern as well:

(a). Didn't disclose/inform about functionality of replaced model.
(b). Hide the lack of features in a replaced model.
(c). Even you didn't provide any service demo to customer after last appliance replacement.

Also, my parents don't have the knowledge, aware about the whole features of appliance by which they can verify and find out about missing/lack of features with replaced model.

Even last 3-4 days back they had requested to dealer regarding cloth washing was not cleaning, you know problem was only something strip covered inside machine from beginning, so service request guys came and just uncovered/opened it then it works fine for us, even they were washing cloth with this issue (i.e. not clean) since 8-9 months, now you can understand how they can know about hot water functionality.

As I told you that replaced model appliance don't have the features of hot water, as you know very well this features are not default/common feature that everyone can check, verify 100% and compare all features with previous model at the span of time.

We are requesting you to please have a look of all our circumstances and situation and help us to understand and proceed for further steps to resolve this lack of functionality issue as earliest possible.

Looking forward to your positive and quick response for the same. Thanks

Hello All,

It is highly disappointing and frustrating with whirlpool, we bought a Whirl Pool Eco - Brand washing machine on June 2016. The Delivery was made and 2 days later the product was demonstrated.

The way they demonstrate, they would never never disclose any caveats, like Water Blockage, they would explain to buy various products like accessories along with the washing machine that would cost us around 6K.
These products are not available in the market as they manufacture for their brands.

I was asked to buy a Magnetic Water Absorber for 2K, that absorbs that impurities or any dust in water. Then later i was given a Liquid that cleans the drum and each packet of it cost around few hundreds. When they identify the issue with their brands, why cant they add the solution to their product. Why we need to buy like an accessories, when it seems a necessary for the product. More over the new accessory will not come under any warranty.

I would advise people not to buy any product that would later ask them to buy extra accessory to solve the issue to the original product. Now days they are creating the problems and knowing the solution to it, and identifying a new strategy to make more money by selling the solution.

Dear Sir/ Mam,

I had raised a Service request on 10th of September, at Customer Care No. [protected] - Service Request No. GB[protected] for Whirlpool 360 Washing Machine not Working, for which the very next day in the morning only, the executive had promptly arrived.
The Executive said the PCB is bad, and have to be replaved with a new PCB, for that the Charges
will be Rs. 4000/- an advance of Rs. 1000/- was received by the executive. This day was Sunday.
On Tueday I received a call then regarding the replacement for which it was discussed that the
following Saturday the Parts will be replaced

I had called the Whirlpool Service consumer on 17th September right from the morning at 10:30 AM. My phone was never picked. Then I contacted the Bharadwaj Service Ambedkar Road, Ghaziabad. I had a talk with the lady at the Reception from 14:00 hrs till 19:30 hrs in the evening, every time she picked up the phone, every time she said that the Executive is on the field, and will be arriving any minute.

Lastly at 19:50 hrs on 17 th of September I again called the Customer Care No. [protected], again called and again I was given a new Service Request No. GB[protected]. This time again it was said that the Customer will revert in 24 Hours.

Today it is 18th of September 2016, 12:04 PM, nothing has been heard from any Whirlpool representatives.

As the time is passing, the renowned companies are fading away in their Quality Assurance Services.

Titash Talukdar

Engineer replaced multiple parts in my refrigerator and filled gas and charged me for this. Now also same problem exists and now again he is asking me rs 1800 and rs 7000.

He should have knowledge and should tell me exact issue and should fix that. People are not trained and doing hit and try to resolve problem.

Now tell me what further I have to do.

My comolein register from my number [protected] in name of mohit sharma. In month of sep 2016

Dear sir/mam

I had purchased triple door refrigerator from G.S electronics, Dharampura bazaar, opposite. Mid town plaza, patiala on 31-oct-2015 as the occasion of diwali, I gifted this product to my sister for her 1st diwali celebration in laws.but I felt bad when they using that product after 6 months it's creates problem regarding cooling, heating and too much noise.when I contact with dealer where I buy this product he gave me the mobile number of concerned service man but he checked and service that product once, twice and thrice but unfortunately same problem has happened now, and the concerned area manager name harpreet is didn't pick my calls, I tried so much to contact that person and asked to his service man to arrange the call but no respond yet, well I am too frustrated to see this kind of intension by your company employee.so that would not be good for your brand reputation and also break the trust of customers.so I request to the whirlpool senior heads to please change this product or give my money back to switched some other particular brands like LG or Samsung.

I mentioned that concerned persons contact numbers.
harpreet-[protected]
Service man-[protected]

Thanks.
Sai Malhotra.
[protected]

Hello Team am preethi here from Anna nagar Chennai, I purchased whirlpool refrigerator double door on 2nd Feb 2016 it was functioning without any problem for first one month. Then problem started every now and then initially it was not cooling at all. Then it was solved then again it started to over cool and all the things inside fridge was like stone. Many technicians came home and tried to rectify it none was able to solve the issue permanently. Last complaint was raised on 31st August 2016 asking for replacement they said one last time we will check the issue and arrange for replacement. But now again issue has raised over cooling and all the products in the fridge is becoming like ice stone. When we called the same person who promised us to arrange for replacement is not responding properly and disconnected the call. That technician name SATISH who work under the team lead called SUNIL(manager) in 18th main rd Anna nagar branch Chennai I guess if am not wrong. They are very irresponsible in there words. Still our problem is not resolved. Please anyone from higher level in whirlpool help us on this issue. Am ready to take this issue to any level unless we are getting our issue resolved. We need replacement of this refrigerator. We faced enough problems with this. No one will be as patience as we were. Please help us

We have purchased whirlpool double door refridgerator with model number whpl ref - ff neo fr258 on 28 november 2016 from m/s tv centre, karimnagar, telangana. While purchasing we have specifically asked and sales executive has confirmed that we can use de-fridge for regular use. When service engineer visited after a complaint lodged on toll free number in the 1st week of august 2016, he confirmed that there is no such option in the fridge.
This is a fraud sale and we need justice.

Dear Sir,

I have purchased Fully Automatic Washing machine in August 2016. Since beginning i facing problem in the product. Like tear the cloths or having the holes in the clothes during washing. I have complaint and talked so many times on mobile about my problem. My complaint no is NP[protected]. Technician visits and photographs have taken and say send to report my office but till date nothing has happened. Machine creates lot of noising and tears or split the cloths. I want please replacement of this defective washing machine.
Kindly take it on top priority. So I requested to you for replacement the machine by another same or different model.

Shesh nath singh

Hello Team,

I, Anjali Khandelwal has purchased a refrigerator on 16/11/2015 of Model- WRLPOL-REF/NEO FR258 ROY 3S.
Before completing a year crack has been came in lower body of freeze from inside.
Same I have reported on Customer Care of Whirlpool on dated 22.08.2016. My complaint been registered with complaint no. as [protected].
On dated 23.08.2016 one of local customer service representative a call to me for asking the address confirmation and confirming his visit time.

After almost an hour service representatives has came to my home, as I'm a working professional, so my mother has attended the two of them. They have asked the xerox copy of bill from my mother, she replied to them please wait for a while till my father came.

As she is suffering with some disease, she cant move much. But the rude guys are started misbehaving with my mother by saying that they don't have much time, they need to attend few more complaints and move out from the house in rush. My father came and asked them to stop for a while, he is showing them bill.but the guy again started to misbehaving with my father too. At the whole conversation running my father shout on him little high then only he came into the house and check the refrigerator.

After checking it up he told that one guy will come to collect the copy of original bill, please get it ready, and take the picture of the bill and moved out without making any suggestion to us.

I made a call to customer care representative to mark the complaint against service representatives. But whirlpool customer representative has taken the back step by telling that it is the duty of local supervisor to manage them, not ours. Whirlpool only registered the complaints related to appliances.

Is this kind of a service whirlpool is providing to the customers??
Neither the problem with Refrigerator been resolved nor your service representatives having manners to talk with elder ones.

Customer is dealing with Whirlpool not with their local supervisors. So, it is the duty of Whirlpool to make the clients satisfy with these kinds of issue. No body have that much of time to waste in today's world to manage such useless stuffs.

As a customer it's my humble and keen to request to you, kindly look into this matter or else I have to go towards the legal proceedings.

The above email send to whirlpool helpdesk on 23.08.2016. Afterwards there are so many mail conversations held with their customer representative over Email as follows-
Dear Team,
Your kind attention and response is awaited for further processing..


Thanks & Regards,

Anjali Khandelwal
Kota, Rajasthan
On Wed, Sep 7, 2016 at 11:50 PM, Anjali Khandelwal wrote:
Dear Team,
Do you have any updates on my complaint, as according to your mail received yesterday I'm going to receive updating feedback today on my complaint??
On Sep 6, 2016 18:28, wrote:
Dear Ms. Khandelwal,
We would like to inform you that our concern department is working on your concern and we will provide you the updated feedback on tomorrow.
Till then kindly cooperate with us.
Thanking you and assuring you of our best services and attention at all times.
Thanks & Regards,
Mamta
Care Manager- Service Operations Support
Contact number[protected]
E-Mail : [protected]@caretelindia.com
Whirlpool Of India Ltd.
Whirlpool Toll Free no. [protected]
From: Anjali Khandelwal [mailto:[protected]@gmail.com]
Sent: Tuesday, September 06, 2016 5:21 PM
To: [protected]@caretelindia.com
Cc: Raman Rathi
Subject: Re: Regarding Complaint Request no. [protected](WRLPOL-REF/NEO FR258 ROY 3S)
Dear Team,
As I have already gone through the 15 days rest period as per your request. Still you guys are not et all clear with the proceedings. I'm unable to understand the procedure you are going through for replacement.
Please provide the grace period of replacement after which no mail conversations will be carried out with you from my side.
And in reference I need to opt for legal proceedings & have to register my complaint over Customer Complaint Forum. You are examine the patience level of mine. Is this kind of services being given by Whirlpool?
Hope to get the proper grace period from your side in next conversation or else with in a day or two I have to take some decessions.
Thanks & Regards,

Anjali Khandelwal
Kota, Rajasthan
On Tue, Sep 6, 2016 at 5:04 PM, wrote:
Dear Ms. Khandelwal,
Greetings from Whirlpool…!!!
This is in reference to your trailing communication. At the outset, we thank you for writing to us and sharing your feedback.
We are understanding the details of the matter from our Service Partner and request you to bear with us till then.
Thanking you and assuring you of our best services and attention at all times.
Thanks & Regards,
Mamta
Care Manager- Service Operations Support
Contact number[protected]
E-Mail : [protected]@caretelindia.com
Whirlpool Of India Ltd.
Whirlpool Toll Free no. [protected]
From: Anjali Khandelwal [mailto:[protected]@gmail.com]
Sent: Tuesday, September 06, 2016 2:41 PM
To: [protected]@caretelindia.com
Cc: Raman Rathi
Subject: Re: Regarding Complaint Request no. [protected](WRLPOL-REF/NEO FR258 ROY 3S)
Dear Team,
The mentioned period for replacement been completed today as mentioned in a trail mail received from your side. But yet the replacement of appliance has not done.According to the policy it should be replace till of now.
Neither any conversation or updation received over the complaint nor any activities / notifications received for replacement.
Requested to do let me know the final date/ period of replacement or else I have to switch on for further required procedures against Whirlpool.
Thanks & Regards,

Anjali Khandelwal
Kota, Rajasthan
On Sat, Aug 27, 2016 at 2:05 PM, wrote:
Dear Ms. Khandelwal,
Greetings from Whirlpool….!!!
We would like to inform you that, we had a word with our concern department and your appliance replacement is in process.
Further, currently we are taking the required approvals from our concern department and once the approval will be done then we will dispatched the appliance on priority. However appliance replacement will take 10 to 15 working days to be completed.
Hence we would request you to till then kindly cooperate with us.
Thanking you and assuring you of our best services and attention at all times.
Thanks & Regards,
Mamta
Care Manager- Service Operations Support
Contact number[protected]
E-Mail : [protected]@caretelindia.com
Whirlpool Of India Ltd.
Whirlpool Toll Free no. [protected]
From: Anjali Khandelwal [mailto:[protected]@gmail.com]
Sent: Saturday, August 27, 2016 12:10 PM
To: [protected]@caretelindia.com
Cc: Raman Rathi
Subject: Re: Regarding Complaint Request no. [protected](WRLPOL-REF/NEO FR258 ROY 3S)
Dear Team Whirlpool,
According to your trail mail I have received a call from your representative Ms. Richa on 23.08.2016. And asked me to send her a copy of invoice & few pics of the the cracks which I have sent her via whatsapp same thing was already done by the local customer service representative came to my home on 22.08.2016.
She replied me via whatsapp that the crack is linear crack and my appliance will be replaced within 15 days as it is on warranty period.
But after that I haven't got any confirmation on email from whirlpool team in regards of this.
Requested to please update a current status of my complaint. Also let me know, if the product going to replaced then how the warranty be covered.
Thanks & Regards,

Anjali Khandelwal
Kota, Rajasthan
On Tue, Aug 23, 2016 at 4:28 PM, wrote:
Dear Ms. Khandelwal,
Thank you for writing to Whirlpool….!!!
At the onset, we apologize for the inconvenience caused to you.
We appreciate the opportunity to assist you and we have forwarded your concern to concern department as well they will get back to you on this shortly.
Your cooperation will be highly appreciated in this regard.
Thanking you and assuring you of our best services and attention at all times.
Thanks & Regards,
Mamta
Care Manager- Service Operations Support
Contact number[protected]
E-Mail : [protected]@caretelindia.com
Whirlpool Of India Ltd.
Whirlpool Toll Free no. [protected]

From: Anjali Khandelwal
Date: Tue, Aug 23, 2016 at 2:20 PM
Subject: Regarding Complaint Request no. [protected](WRLPOL-REF/NEO FR258 ROY 3S)
To: [protected]@whirlpool.com
Hello Team,
I, Anjali Khandelwal has purchased a refrigerator on 16/11/2015 of Model- WRLPOL-REF/NEO FR258 ROY 3S.
Before completing a year crack has been came in lower body of freeze from inside.
Same I have reported on Customer Care of Whirlpool on dated 22.08.2016. My complaint been registered with complaint no. as [protected].
On dated 23.08.2016 one of local customer service representative a call to me for asking the address confirmation and confirming his visit time.
After almost an hour service representatives has came to my home, as I'm a working professional, so my mother has attended the two of them. They have asked the xerox copy of bill from my mother, she replied to them please wait for a while till my father came.
As she is suffering with some disease, she cant move much. But the rude guys are started misbehaving with my mother by saying that they don't have much time, they need to attend few more complaints and move out from the house in rush. My father came and asked them to stop for a while, he is showing them bill.but the guy again started to misbehaving with my father too. At the whole conversation running my father shout on him little high then only he came into the house and check the refrigerator.
After checking it up he told that one guy will come to collect the copy of original bill, please get it ready, and take the picture of the bill and moved out without making any suggestion to us.
I made a call to customer care representative to mark the complaint against service representatives. But whirlpool customer representative has taken the back step by telling that it is the duty of local supervisor to manage them, not ours. Whirlpool only registered the complaints related to appliances.
Is this kind of a service whirlpool is providing to the customers??
Neither the problem with Refrigerator been resolved nor your service representatives having manners to talk with elder ones.
Customer is dealing with Whirlpool not with their local supervisors. So, it is the duty of Whirlpool to make the clients satisfy with these kinds of issue. No body have that much of time to waste in today's world to manage such useless stuffs.
As a customer it's my humble and keen to request to you, kindly look into this matter or else I have to go towards the legal proceedings.

Thanks & Regards,

Anjali Khandelwal
Kota, Rajasthan


Today on 08.09.2016, I have received a call from Customer care manager Ms. Mamta at 01:33 noon, and now they are telling that that their concern department has reject my complaint due to lack of documentation, while whatever the documents whirlpool asked from me at the starting step I have availed them. And it will going to take again a cycle of 15 working days to regenerate the request of replacement, while I have asked her for refund she told me it will also going to take 45 days approx.

I have asked her to marked me a mail in regards of the entire conversation held in between us at phone, but no such mail received from their side. I am fed up of by following them from the day I registered a complaint. Not a single updation was initiated from their side till of today.

I have a keen request to you please help me to get rid of the problem or suggest me what the further process I should select to resolve this. Your prompt response will be awaited.

The copy of purchased invoice has been also attached with the complaint for your reference including with the pics of linear cracks noticed in refrigerator.

Dear sir,
I already discussed you about my problem (Regarding of refrigerator) at yesterday, but today i again want to say you that please do fast something at any condition. Because the date of refund from whirlpool company is fixed (I. E only few days are left). So please again i humble requesting you do fastly and give me reply fastly. I can't wait your several days.
Please accept my request.
Thanking you
Rekha pal
Ph no-[protected], [protected]

I am using a whirlpool washing machine. Its dryer got a problem. I called your service centre at venjaramoodu, Trivandrum for the past 2 Weeks. They are not coming. I am fed up of your service. If you are not considering it seriously I will definetely got to consumer court and will file a case against you. I wont use any of your product in future. I will told every one that donot bring this bloody crap whirlpool product anymore. So kindly avail me proper service as early as possible. Thank you.

Bought whirlpool built in hob in nov 2013. It had a toughned glass and i was informed that it will not temper by normal cooking. But in first week of july 2016 when i was cooking idlis the glass sahtterred into pieces; i was standing there but somehow i escaped injury. Even this accident damaged my designer kitchen tiles. I called up the whirlpool customer care. I was told that a technician will visit ti verify how it happened. And to my surprise, instead of showing concern i was told that i will have to pay for the visit (App rs 540)!!! I argued with them and then after a heated discussion they agreed to make a free visit. Then for 2 days no body came and i had to call them 2-3 times and on 3rd day the technician came.

He agreed that there was no fault at my end and also sail that such an incidence hardly happens. I called up customer care/mr. Gautam and told him that the technician has checked the site and agrees that there was no fault of mine and the glass top needs to be changed. I asked him to talk to the technician over phone in front of me but he uprightly said that it is not necessary but he will like to have a written report from the jaipur dealer mr. Sudhir. I asked him that when will it be repaired then he told me that they will get the spare part/ glass top but i will have to pay the cost/app[protected] rs. I was shocked at their callous and irresponsible behavior. 3 of the designer kitchen tiles which broke due to this cost app rs 5000 and it could have harmed me! I when i purchased it they informed me about the tough quality of glass that it will not break in normal cooking methods; so why should i pay???
But the story does not end here... I had to face more of it. I used to call 2-3 times a day and faced their apathy and callous behavior. After a week i helplessly agreed to pay the cost of the new glass. But there was no end to my humiliation; i was told that it may take 7-10 days. So i waited patiently. But there was no response from them even after 2 weeks. Then again my turmoil of calling them 2-3 times a day started. They were telling me that there was a delay in shipping.in first week of aug almost after a month i was informed that they are not getting the part.!!! I argued that if they are still manufacturing the same model how can they teel me that the part is not available. But nobody listened to my logic and they told me that they can favour me by replacing my hob wit ha new one but i will have to pay for the 40% depreciation!!!
I was feeling cheated. Befooled, helpless and was cursing the time when i purchased hob from whirlpool!!!
Then every day i used to plead and every day they act with their so called professionalism?? I was made to call their heads... Mr narendra/ms sanchi/ mr. Sudhir ;all of them were in a hurry not listening to my plea... Then near mid of august i agreed to pay for the depreciation because my kitchen was in a bad shape and it was difficult for me to do cooking in that messy kitchen.

They asked for the bill but i did not keep the bills. So they said they need to take approval. They asked me the price i paid for it. And told them that it was approximately rs 15000. And requested them to calculate the amount which i need to pay. And no body figured it out till date.

Still i call them every day 2-3 times and sometimes the customer care guy/mr. Pankaj who is constantly trying to resolve this issue tries his best but in vain because the management acts in a beurocratic way. He sometimes puts me in tele conference with their so called heads... If i talk to them in a heated tone, i am told to keep my tone low... Ms. Sanchi had a big ego because of her position and was telling me that she will not like to talk to me.in telecom she asked pankaj to tell me to disconnect the phone. I was feeling so upset and humiliated that i broke up today. No one with self respect can deal with whirlpool guys... There is only one person mr. Pankaj who is still trying his best.

But after 2 hours helplessly, i called up again and pankaj again put mr. Sudhir in telecom and again i was told to disconnect the phone as they still need time to discuss and will let me know by eod.

I am still waiting for this issue to be resolved... And to pay!

Dr. Vandana sinha

We purchased the machine on 19-July-2015. It worked fine just for one year and there after there were numerous issues with the machine. Sometimes, it does not get power on. The technician came and put the deodorant on the machine as a resolution.

After few weeks, the drum was making a lot of noise. For this purpose the machine was sent to service center twice. It still makes noise and we are being told that this noise will be there. Earlier the noise levels were extremely low.

Then machine stopped working again on 11th August. I raised this complaint on 12th Aug, 2016. The technician came and told that us that one part needs to be replaced. Since then I have called customer care and the technician and they always tell us that part is not available. It's extremely frustrating that it's more than 15 days that machine is not working. I have been told repeatedly that we have escalated the case to 2nd level, 3rd level and even escalations department, but I do not see any impact. No one has called us or even tried to repair the machine. Even there is no communication from your side.

Please have a look at previous service requests as well. It is my 6th request for the same machine in past 6-7 months. This machine has been sent to your service center twice. Following are the last three case IDs:

1. DL-[protected]
2. DL-[protected]
3. DL-[protected] - Open since 12th Aug 2016

This a faulty product as there are multiple issues with the machine in the past and present. Please get it replaced immediately or else I need to contact the consumer court for the same.

I Buy A Refigerator Of Whirlpool Not Completed 3 Yars The Refrigerator Was Not Cooling Due To Problem Of Compressor After Complaining In Service Centre Executive Come From Company And Say That Cost Of Making Is 5000 And My Refrigertor Was In Warranty Of 9 Year And 1 Year Gurrante ..Due To Manufacturing Defects I Suffer From This Problem Company Was Not Doing Anything Only Demanding Money For Making 5000 As Well As Visiting Charge Of Executive 400Rs And Said That You Also Paid The Money Of Trolly Charges Is Near About 600Rs.

HI i am nikhil from jamshedpur i have fully automatic top loaded washing machine it is warranty period its power circuit board found faulty by your service engineer, i had complained it since 20th aug 2016 till now my problem as is it nobody resolve the same, its my worst experience in my life from whirlpool always am contacting service center they are always replying spare parts not available however we are consumer how many day we will wait for yor service.

so kindly request you do need full

I P.M .Sahoo purchased a fully automatic washing machine on date 09/08/2015 being serial No of machine is INF[protected] & model No-31111, At the beginning heavy noise came during spinning which was rectified by your technician .Again the same problem came so a first complain lodged with the customer care on 26/07/2016, after repeated complain a technician attained the machine on 21/08/2016 told it is a problem of V-belt, On date 25/08/16 he trialed the machine by replacing new v-belt, but the problem not resolved & the machine is still having heavy noise .As the washing machine is very essential product, kindly arrange to replace the Machine with new one at earliest.