Whirlpool India Complaints & Reviews

Hello we r regular customer of whirlpool since 12yrs. but for this time we r complaining about ac that we purchaced from saras electronics. kolhapur. first we took ac in april since install i always complain about the loud noice. tey said it is same to all ac we said ok but the sound goes on increasing with water leakage from ac on bed we again made complain they said we will change the outlet pipe. they changed that pipe.in that month the electricity bill was 6500rs that is very much as compaired to previous bills and that is 860rs. we again made complaint thay said may be ur use was high we then also said ok and paid all bill. since 3 months we r nt using ac. but nw we want to use that but now the problem is that cooling is nt there at all//we again made complaint to check for this time a boy fro whirlpool came cheked and said there is no gas in ac thats why no cooling.. it may be wrongly installed.. we today morning talk in saras electronics about that but still there is no good responce... we want nw piece bec we know they sold us defective piece surely... pls do something.. otherwise we will take a brief action against whirlpool... thanku.. dr sarode

I purchased 240 l protton (Alfa steel) model of whirlpool refrigerator from devatha dgitals, madanapalli, a. P. 517325. On 24/12/2015. Twenty days back it is observed that freezer compartment developed cracks. I made a complaint to the service center on 24/9/16 (Complaint no.[protected]), two technicians came to my house two days later and took a photo graph of the damaged part to send it to the company. They left without saying any thing. 10 days after again i made another complaint on 10/10/2016. (No. Gr[protected]). Some on called me over phone a day after and asked me to wait for some more days and not to post complaints to the company and assured me of replacement of the product. Till today i. E. 17/10/2016 no action taken. So kindly do the needful by for replacing the present refrigerator with a new one of the same model.

Whirlpool india — product not being repaired
Sa sandip_banerjee on oct 12, 2016
Dear sir,

I had purchased a refrigerator "whirlpool ref" on 10.02.2016. However, for the last couple of months, the product is getting unusable. I have raised numerous complaints and called your service centre almost everyday. But all my efforts went in vain.

The door of the fridge is not closing properly and the door gasket is also not fitting (It is mentioned by the service man in the receipt).
Each service vists and
Contact number - [protected]

Dear Sir

I am Vikas Samadhiya i purchase washing machine of your company at the time of purchase dealership give me one scratch card but the scratched card product will not given by the dealership named M/S Sai Electronics Jayendraganj Gwalior as they are giving excuses every day but when all the limits will end i have to draft a mail or else i will go with consumer forum.

Hope i will get positive reply

Regards

Vikas samadhiya
[protected]
[protected]@gmail.com

Dear Sir,

I had purchased a refrigerator "WHIRLPOOL 230 IMFRESH ROY 5S SAPPHIRE EXOTICA REF" on 24.10.15. However, for the last couple of months, the product is getting unusable. I have raised numerous complaints and called your service centre almost everyday. But all my efforts went in vain.

The door of the fridge is not closing properly and the door gasket is also not fitting (it is mentioned by the service man in the receipt). Water accumulation on the inner surface of the body and door proves that external air is circulating inside the fridge. When the water dripping starts from the refrigerator, the room gets watery and full of bad smell and creates an unhygienic environment inside the room. It is also known to you that the aforesaid fact is damaging the compressor also.

On questioned regarding door not closing properly, the service man said that the fridge needs to be leaned back ward (not vertical) so that the door is not open at its own.

It is really frustrating for me to call service centre everyday knowing that the product is defective. It is my earnest request to your organisation of repute that please replace the defective product at your earliest as it is within the warranty period.

I have also attached the bill for your ready reference.

Hope to hear from you soon.

Thanking you.

Sir,
Serial no- INF[protected]
Machine is under warranty. It start giving abnormal sound 3 month ago. Whirlpool person visited after repeated follow up and dismantle complete inner parts. He took away with himself complete inner body of machine. Thereafter repeated follow up he returned the machine and assemble at my home after 2 months. But it again start giving sound after running fine for 15 days. This is really my first experience with whirlpool and quite horrible. I have other brand machines also with my relative and it was running fine since last 5 years without any complaint. Since the complete body of machine is changed, we are not sure whether it will restore the factory setting or not?

Pl arrange for replacement and machine is no more a factory setting machine and it is giving repeated problem.

Regards
Vivek Dwivedi
[protected]

Sir, i purchased new washing machine fully automatic mrp 17150/-rs on 7 oct 2016 udaipur city, but not proper installation and demo by service centre executive aur vah washing machine ka stand aur cover bina mere order kiye de gaye. Ye saman vapis bhi de diya same day service centre per lekin 2000/-rs abhi tak vapis nahi kar rahe h aur service center executive sh maheshji misbehave kar aur dhamki dekar whirlpool ki imege kharab kar rahe h.
Pl call my mob number [protected]

My Top loading washing machine stopped working suddenly. Complaint was lodged with whirlpool service centre and they send the engineer. Who immediately got Motherboard Replaced. The Box does not contain price as its price sticker removed and no warranty period. Am attaching the bill given by the service engineer and he has given oral warranty of 3 months for Motherboard costing Rs 3980/- ????. Further he wanted to take the defunct motherboard back which we do not allowed. On calling the whirlpool service centre again, they informed we are not aware of the warranty period, you need to check the same with the engineer !!!. The company is sending the engineer for replacing mother board of Rs 3980/- and the service centre not aware of the warranty period of Motherboard. I am surprised of the worst service offered by the Company. I believe Whirlpool provides use and throw product as they themselves not aware of the warranty period.

330 litter DLX proton model snowwhite refrigerator purchased from ELECTRONIC MEGAMART KANGRA NEAR BUSTAND(H.P.) vide bill no.-187 dated 14.10.13 amounting to Rs 29500 suddenly became out of order dated 20.9.16.Then we personally approached electronic megamart agency as well as whirlpool customer care centre to inquire about the defect and repair the same, but no action was taken. Then we registered a complaint in whirlpool customer care centre kangra(H.P) on dated 24.9.16 vide complaint no.29668.
Mechanics namely NEK RAM and RINKU have visited our house many times for repair of refrigerator. Inspite of their efforts the refrigerator could not become functional. they have also charged amounting to Rs 4400 (visiting fees + replacement of certain parts of refrigerator), still our refrigerator is still out of order. we have faced lot of problems to get it repaired. Kindly replace this defective piece with new one because it is still in the warranty period of 5yrs. Kindly do needful action at the earliest.
With regards
Dr Pardeep Bansal(Professor)
D-2, type-4, DRPGMC kangra at tanda(H.P)
Pin code-176001
mobile no.-[protected]
in case no action have been taken from within 2 days we will approach in the court of law.

My name is felix residing in mira road. Had booked whirlpool washing machine ultra 360 7.2 kg on 25th sep through a dealer - rahul electronics based in mira bhayandar road. Paid full agreed amount for the product. To my surprise display model of whirpool washing machine was delivered at my home on 27th sep. Immediately it was informed the dealer and the whirpool service centre and it was assure by the company that they will look into the matter but till today whirpool have turned back. Such a reputed company and not bother or concern of the customer at all. Had mentioned to the lady who attended the call to take necessary action on the dealer since it is a cheating case to the client for delivering display piece although it was promised to get it delivered petty pack. We could make out since the outpack was of some other machine and even the wire of the machine was old enough as it could make it easily. Self is placing in record that if no response or action been taken on the dealer, will take it to higher ups. Since 05 days has passed but no action. I am going to serve legal notice to the company for not adhering to the complaint made.

I am having Whirlpool topload fully automatic washing machine.
There was a problem with its PCB, which I reported to your call centre on 9th Sep. SR Number DL[protected]. Your service engineer took away the faulty PCB and since then never turned back. I even reported this to your call centre again on 24th Sep (SR Number: DL[protected]). Today its 1st October and no one turned up yet.
Forget about resolution of my complaint, you guys don't even bother to return back faulty part of my machine which you took away. And to my surprise both the complaint were closed. (Why you guys share that Satisfaction Code with every complaint when it has no meaning to you??)

In between I received a call once from your service engineer informing that the faulty part cannot be repaired. I asked him to replace the same. But he denied that as well and said that your washing machine is junk now.
I need a reply from you that, if not Whirlpool, who else will repair/replace the faulty parts? This machine is only 5 yrs old.
I would have never purchased it ever, had I know the level of poor after sales service of your So-Called MNC Brand.

Stop Fooling Indian Consumers...If my complaint is not resolved..I would have not left with any other option, but to take you guys to consumer court and highlight the matter in print/social media...

Hitendra Singh
[protected]

I (Isha rana) my parents bought two ac of whirlpool company from naya gaon, chandigarh... On 22 may 2016... Btt aftr 1 month... It started creating problem... V made soo many complaints and calls to costumer care as well as shop owner... Mechanics visit our home so many times.. Everyone made different views according to problem... Bt still v r nt satisfied wid it... V want to replace r ac..

Last week i have complained about service center that because of bad repairing last 2 times, my refrigerator compressor has damaged. I have complained ' id: 1390582' about service center but there is no action has been taken. Please change my compressor without any cost. I have already shared all repairing bill on whirlpool service center email id.

Important point - they did last repairing without any online registration.

Details:
Last whirlpool india complaint status update [id: 1390582]
Refrigerator number - ina[protected]
Name - manoj jaiswal
Mobile -[protected]

I purchased Top loaded washing machine just three years back. And one day suddenly it stop working. I called customer care number and they send his engineer after two three reminder. he told me that main part of machine is not working it will charge high to me. then after conforming with customer care man i agree to pay 4500. after so many reminder to come and change the part his man is saying me that we will change only half part in this rate. within two days part price is increased. they r just fooling us. very bad after sales service. And that engineer also not talk properly. he said we will not do that work. u can do with some one else. NOT RECOMMENDED PRODUCT.

I have bought whirlpool refrigerators but last few months it is not working. I called to whirlpool service centre (Katihar - [protected]), they fixed it by adding some refrigerators parts (Paid service), but after few hours it still not working. This has happened 3 times and i already given more than 5 thousand rupees. But now they saying compressor is not working and need to change it will cost it around 6500 rs.
They are using unauthorised refrigerator parts, because of that compressor is not working. Please help me to fix my refrigerators.

Refrigerators details:
Serial no - ina[protected]
Name - manoj jaiswal
Mobile - [protected]

Hi

Whirlpool Auth Service Centre, Magic Technologies Dwarka, has issued a fraud bill of Rs. 5500 without explaining the problem or giving a cost break down of this massive bill.
1. Machine was working but with a frequent dot sound and for this a bill of Rs. 5500 has been issued.
2. Service was deliberately delayed beyond the last warranty days
3. Plastic coating has been completely removed without any replacement or information. This is now resulting in electric shocks.
4. Control switches have stopped working

Is this not the worst after sales FRAUDULENT service ?
Magic Technologies staff misbehaves and is rude - whom should we go to ?
This is abject helplessness of customer

Request your earliest support in this case of extreme inconvenience to customer.

Machine taken to service center on 14.09.2016 by M/s. Parihar Enterprises against our customer invoice no. 3903 dated 10.09.2016. As informed that spare "PULSE RATER" not available & hence complaint cannot be attended. Contacted customer care ([protected]) on 23 .09.2016, 24.09.2016 & on 26.09.2016 at 11.22 hrs. They said to contact service center & there also no proper reply/status is received. As we are facing problems, kindly do the needful as considerable time has elapsed.

Purchased a refrigerator of 310 l around 5 years back. The complaints are coming from last one year. Whirlpool has an authorized service centre at nit area, faridabad but the same is totally outsourced and the service guy charges on his own and doesn't provide bill also. Recently the compressor has failed and this guy is asking for advance payment in cash. On being denied, he is closing the service request by stating that i have declined to pay the charges. Moreover the services are highly poor and corrupt in nature.

The issue began last year when the cooling suddenly stopped. The guy came and changed few parts and charged around rs 3800.0 without giving any bill. Again, there was same complaint after few days and again some new parts were changed.

Now after less than a year, the issue arose of excessive ice formation in the cabinet. When the complaint was registered, the guy came on 29.06.2016 and changed few parts and charged rs 3100.0. Additionally, unnecessarily a stabilizer was also sold to me for rs 2300. Just after some time i. E on 23.08.2016, the same issue of excessive cooling appeared and and the guy came, repaired some tube and charged rs 400.0.

However, in less than month, the cooling decreased and when the guy was called, he cut the capillary tube from top and bottom after releasing the gas from the compressor and thereafer refilled the compressor with gas and charged rs 1700.0.

Just next day, there was no cooling in the refrigerator and there was noise coming in. Again when the guy was called in, he said that the compressor is out of order and need to be changed. This was absolutely surprising that the compressor stopped working just after being touched by the technician!

Finally when the supervisor was directed to install a new compressor, i was conveyed that an advance payment of rs 7000.0 has to be handed over and the same shall be done next day only post handing over of cash.

As i refused to handover the cash in advance, the guy closed down the sr stating that the client has refused to pay!

Isn't this a matter of concern! I have decided never to purchase any product of this company in future but at the same time also decided to bring this to the notice of maximum no. Of people for their benefit.

My name is deepak gupta and the complaint is handled by unique service, nit faridabad

Unfortunately i purchased whirlpool split a/c without knowing about it. Within 2 to 3 months of time its pcb board has been dead...

I called then customer care... After 2 days one technician has come he checked and he was unable to find what was the problem... So he went back.. Here i want to say, whirlpool has no professional technicians to identify the problem.
I am in chennai, it was heat & humid in nights also, so i could not sleep in nights in my home... So i booked outside a a/c hotel & stayed for 10 days... And paid for that heavily...

I again called customer after 3 days... They send another technician.. He checked and found that the pcb board has problem.. So removed from its place took it to service center.. After 2 days.. Dealer said he is sending new pcb board... The next day another technical came and fixed the new pcb.. But still the a/c not started...
The person again took the new pcb board back to service center...
Then no response from the technician and the dealer. They are not responding to my phone calls at all.
Then again i called to customer care number... The customer care officials speaking abnormal english.. They only speak tamil... And i don't know tamil...
Still my a/c problem is not resolved... Now i am telling all my friends, colleagues and relatives and every one.. That please do not buy whirlpool products... Its absolutely [censored] product... Two losses for those who buys the product... The money you spent go waste... And your valuable time and energy also go waste... Your will mentally upset like me, after buying this product... Please... Please... Please... Please... Please... Dont buy whirlpool product. Some times the customer care number also will not work.

Hi team,

I purchased an automatic washing machine from patra electronics, cuttack.

Model : whp wm 360 world series 72h; sl - 02716.

The spin/dryer section is not at all working from day 1. we have got engineer visits from the first day regarding the same and the result is none. we are said ' spin is working fine'. due to inefficient spin, clothes remain wet and are getting torn. really fed up with the product.

Is this what ' whirlpool ' stands for?
Please refund the money and take back the machine. i don't want any other alternative. it has been a pestering problem now. please resolve it at the earliest. refund and take the faulty machine.