Whirlpool India Complaints & Reviews

I am bikram dey register a complaint for repair my existing refrigerator vide complain no. Kl[protected] dated 24 aug 2016 at 11.33 am. There after visited engineer rahul on 29 aug 2016 vide company service biplab enterprises and claimed for service charge without repairing subject complain and give conformation for repair the above problem with in 72 hrs. But after repeated complain against customer service care i. E. Siliguri service provider with representative from company call mrs. Sangeeta. There was no positive and till now the problem was not solved by this service centre. Now after changing of staff of mrs. Sangeeta (Previous company call service provider) they was claim again for another service charge. Solve the issue and give necessary direction for sleep customer care service. My contract for the full information against service provider harassment is [protected]

We had purchased an Neo DF 278 refrigerator from Vijay Sales under warranty but since 18th we had problem with the fridge - the entire fridge gets cooled (ice) thus spoiling all the food and vegetables in the process. A person had come on 19th saying that all is fine and the cooling would be even. But the ice formation continues till date. And we are sorry to say that your service is pathetic to the extent that I have been calling them at least 10 times in a day but till date no person has come to our house (5 days). When I call on[protected], though I opt for English I get connected to a hindi speaking person, once I was connected to dealer instead of Complaint, also I had to call again and again because your server was having a problem. After several such calls, only when I insisted that they call back, one Rashmi took my number and called back in a hour only to give me the 7 Star Enterprises number which was again ringing, or switched off, and on one number he told that he was out and hence to continue trying the other numbers. Yesterday they told that since it was Sunday they will try to send a person.
Please tell us that when my fridge is under warranty and barely 4 months old am I supposed to run from one pillar to another? And I was told that Whirlpool service is very good and hence I had purchased it. I would certainly not recommend to anyone Whirlpool henceforth. I need a solution for my fridge and if this problem continues I want a replacement else I will have to take the matter to the next level.
Expecting an immediate response.

Dear sir, i m buy a nre frij whirlpool at 280 litre, my frij is problem is compresor body is bend and frij back body is current, i m many time call to custmer care at whirpool, but i have no respone no tecnician visit, custmer care are say many tume i m remider to your complaint but no response, and custmer care say you are call to faridabad co ordinator, i m call to coordinator there are no phone pic, my frij is not replace i m 12 oct 2016 to first time call at relpace for frij,

Hello we r regular customer of whirlpool since 12yrs. but for this time we r complaining about ac that we purchaced from saras electronics. kolhapur. first we took ac in april since install i always complain about the loud noice. tey said it is same to all ac we said ok but the sound goes on increasing with water leakage from ac on bed we again made complain they said we will change the outlet pipe. they changed that pipe.in that month the electricity bill was 6500rs that is very much as compaired to previous bills and that is 860rs. we again made complaint thay said may be ur use was high we then also said ok and paid all bill. since 3 months we r nt using ac. but nw we want to use that but now the problem is that cooling is nt there at all//we again made complaint to check for this time a boy fro whirlpool came cheked and said there is no gas in ac thats why no cooling.. it may be wrongly installed.. we today morning talk in saras electronics about that but still there is no good responce... we want nw piece bec we know they sold us defective piece surely... pls do something.. otherwise we will take a brief action against whirlpool... thanku.. dr sarode

I purchased 240 l protton (Alfa steel) model of whirlpool refrigerator from devatha dgitals, madanapalli, a. P. 517325. On 24/12/2015. Twenty days back it is observed that freezer compartment developed cracks. I made a complaint to the service center on 24/9/16 (Complaint no.[protected]), two technicians came to my house two days later and took a photo graph of the damaged part to send it to the company. They left without saying any thing. 10 days after again i made another complaint on 10/10/2016. (No. Gr[protected]). Some on called me over phone a day after and asked me to wait for some more days and not to post complaints to the company and assured me of replacement of the product. Till today i. E. 17/10/2016 no action taken. So kindly do the needful by for replacing the present refrigerator with a new one of the same model.

Whirlpool india — product not being repaired
Sa sandip_banerjee on oct 12, 2016
Dear sir,

I had purchased a refrigerator "whirlpool ref" on 10.02.2016. However, for the last couple of months, the product is getting unusable. I have raised numerous complaints and called your service centre almost everyday. But all my efforts went in vain.

The door of the fridge is not closing properly and the door gasket is also not fitting (It is mentioned by the service man in the receipt).
Each service vists and
Contact number - [protected]

Dear Sir

I am Vikas Samadhiya i purchase washing machine of your company at the time of purchase dealership give me one scratch card but the scratched card product will not given by the dealership named M/S Sai Electronics Jayendraganj Gwalior as they are giving excuses every day but when all the limits will end i have to draft a mail or else i will go with consumer forum.

Hope i will get positive reply

Regards

Vikas samadhiya
[protected]
[protected]@gmail.com

Dear Sir,

I had purchased a refrigerator "WHIRLPOOL 230 IMFRESH ROY 5S SAPPHIRE EXOTICA REF" on 24.10.15. However, for the last couple of months, the product is getting unusable. I have raised numerous complaints and called your service centre almost everyday. But all my efforts went in vain.

The door of the fridge is not closing properly and the door gasket is also not fitting (it is mentioned by the service man in the receipt). Water accumulation on the inner surface of the body and door proves that external air is circulating inside the fridge. When the water dripping starts from the refrigerator, the room gets watery and full of bad smell and creates an unhygienic environment inside the room. It is also known to you that the aforesaid fact is damaging the compressor also.

On questioned regarding door not closing properly, the service man said that the fridge needs to be leaned back ward (not vertical) so that the door is not open at its own.

It is really frustrating for me to call service centre everyday knowing that the product is defective. It is my earnest request to your organisation of repute that please replace the defective product at your earliest as it is within the warranty period.

I have also attached the bill for your ready reference.

Hope to hear from you soon.

Thanking you.

Sir,
Serial no- INF[protected]
Machine is under warranty. It start giving abnormal sound 3 month ago. Whirlpool person visited after repeated follow up and dismantle complete inner parts. He took away with himself complete inner body of machine. Thereafter repeated follow up he returned the machine and assemble at my home after 2 months. But it again start giving sound after running fine for 15 days. This is really my first experience with whirlpool and quite horrible. I have other brand machines also with my relative and it was running fine since last 5 years without any complaint. Since the complete body of machine is changed, we are not sure whether it will restore the factory setting or not?

Pl arrange for replacement and machine is no more a factory setting machine and it is giving repeated problem.

Regards
Vivek Dwivedi
[protected]

Sir, i purchased new washing machine fully automatic mrp 17150/-rs on 7 oct 2016 udaipur city, but not proper installation and demo by service centre executive aur vah washing machine ka stand aur cover bina mere order kiye de gaye. Ye saman vapis bhi de diya same day service centre per lekin 2000/-rs abhi tak vapis nahi kar rahe h aur service center executive sh maheshji misbehave kar aur dhamki dekar whirlpool ki imege kharab kar rahe h.
Pl call my mob number [protected]

My Top loading washing machine stopped working suddenly. Complaint was lodged with whirlpool service centre and they send the engineer. Who immediately got Motherboard Replaced. The Box does not contain price as its price sticker removed and no warranty period. Am attaching the bill given by the service engineer and he has given oral warranty of 3 months for Motherboard costing Rs 3980/- ????. Further he wanted to take the defunct motherboard back which we do not allowed. On calling the whirlpool service centre again, they informed we are not aware of the warranty period, you need to check the same with the engineer !!!. The company is sending the engineer for replacing mother board of Rs 3980/- and the service centre not aware of the warranty period of Motherboard. I am surprised of the worst service offered by the Company. I believe Whirlpool provides use and throw product as they themselves not aware of the warranty period.

330 litter DLX proton model snowwhite refrigerator purchased from ELECTRONIC MEGAMART KANGRA NEAR BUSTAND(H.P.) vide bill no.-187 dated 14.10.13 amounting to Rs 29500 suddenly became out of order dated 20.9.16.Then we personally approached electronic megamart agency as well as whirlpool customer care centre to inquire about the defect and repair the same, but no action was taken. Then we registered a complaint in whirlpool customer care centre kangra(H.P) on dated 24.9.16 vide complaint no.29668.
Mechanics namely NEK RAM and RINKU have visited our house many times for repair of refrigerator. Inspite of their efforts the refrigerator could not become functional. they have also charged amounting to Rs 4400 (visiting fees + replacement of certain parts of refrigerator), still our refrigerator is still out of order. we have faced lot of problems to get it repaired. Kindly replace this defective piece with new one because it is still in the warranty period of 5yrs. Kindly do needful action at the earliest.
With regards
Dr Pardeep Bansal(Professor)
D-2, type-4, DRPGMC kangra at tanda(H.P)
Pin code-176001
mobile no.-[protected]
in case no action have been taken from within 2 days we will approach in the court of law.

My name is felix residing in mira road. Had booked whirlpool washing machine ultra 360 7.2 kg on 25th sep through a dealer - rahul electronics based in mira bhayandar road. Paid full agreed amount for the product. To my surprise display model of whirpool washing machine was delivered at my home on 27th sep. Immediately it was informed the dealer and the whirpool service centre and it was assure by the company that they will look into the matter but till today whirpool have turned back. Such a reputed company and not bother or concern of the customer at all. Had mentioned to the lady who attended the call to take necessary action on the dealer since it is a cheating case to the client for delivering display piece although it was promised to get it delivered petty pack. We could make out since the outpack was of some other machine and even the wire of the machine was old enough as it could make it easily. Self is placing in record that if no response or action been taken on the dealer, will take it to higher ups. Since 05 days has passed but no action. I am going to serve legal notice to the company for not adhering to the complaint made.

I am having Whirlpool topload fully automatic washing machine.
There was a problem with its PCB, which I reported to your call centre on 9th Sep. SR Number DL[protected]. Your service engineer took away the faulty PCB and since then never turned back. I even reported this to your call centre again on 24th Sep (SR Number: DL[protected]). Today its 1st October and no one turned up yet.
Forget about resolution of my complaint, you guys don't even bother to return back faulty part of my machine which you took away. And to my surprise both the complaint were closed. (Why you guys share that Satisfaction Code with every complaint when it has no meaning to you??)

In between I received a call once from your service engineer informing that the faulty part cannot be repaired. I asked him to replace the same. But he denied that as well and said that your washing machine is junk now.
I need a reply from you that, if not Whirlpool, who else will repair/replace the faulty parts? This machine is only 5 yrs old.
I would have never purchased it ever, had I know the level of poor after sales service of your So-Called MNC Brand.

Stop Fooling Indian Consumers...If my complaint is not resolved..I would have not left with any other option, but to take you guys to consumer court and highlight the matter in print/social media...

Hitendra Singh
[protected]

I (Isha rana) my parents bought two ac of whirlpool company from naya gaon, chandigarh... On 22 may 2016... Btt aftr 1 month... It started creating problem... V made soo many complaints and calls to costumer care as well as shop owner... Mechanics visit our home so many times.. Everyone made different views according to problem... Bt still v r nt satisfied wid it... V want to replace r ac..

Last week i have complained about service center that because of bad repairing last 2 times, my refrigerator compressor has damaged. I have complained ' id: 1390582' about service center but there is no action has been taken. Please change my compressor without any cost. I have already shared all repairing bill on whirlpool service center email id.

Important point - they did last repairing without any online registration.

Details:
Last whirlpool india complaint status update [id: 1390582]
Refrigerator number - ina[protected]
Name - manoj jaiswal
Mobile -[protected]

I purchased Top loaded washing machine just three years back. And one day suddenly it stop working. I called customer care number and they send his engineer after two three reminder. he told me that main part of machine is not working it will charge high to me. then after conforming with customer care man i agree to pay 4500. after so many reminder to come and change the part his man is saying me that we will change only half part in this rate. within two days part price is increased. they r just fooling us. very bad after sales service. And that engineer also not talk properly. he said we will not do that work. u can do with some one else. NOT RECOMMENDED PRODUCT.

I have bought whirlpool refrigerators but last few months it is not working. I called to whirlpool service centre (Katihar - [protected]), they fixed it by adding some refrigerators parts (Paid service), but after few hours it still not working. This has happened 3 times and i already given more than 5 thousand rupees. But now they saying compressor is not working and need to change it will cost it around 6500 rs.
They are using unauthorised refrigerator parts, because of that compressor is not working. Please help me to fix my refrigerators.

Refrigerators details:
Serial no - ina[protected]
Name - manoj jaiswal
Mobile - [protected]

Hi

Whirlpool Auth Service Centre, Magic Technologies Dwarka, has issued a fraud bill of Rs. 5500 without explaining the problem or giving a cost break down of this massive bill.
1. Machine was working but with a frequent dot sound and for this a bill of Rs. 5500 has been issued.
2. Service was deliberately delayed beyond the last warranty days
3. Plastic coating has been completely removed without any replacement or information. This is now resulting in electric shocks.
4. Control switches have stopped working

Is this not the worst after sales FRAUDULENT service ?
Magic Technologies staff misbehaves and is rude - whom should we go to ?
This is abject helplessness of customer

Request your earliest support in this case of extreme inconvenience to customer.

Machine taken to service center on 14.09.2016 by M/s. Parihar Enterprises against our customer invoice no. 3903 dated 10.09.2016. As informed that spare "PULSE RATER" not available & hence complaint cannot be attended. Contacted customer care ([protected]) on 23 .09.2016, 24.09.2016 & on 26.09.2016 at 11.22 hrs. They said to contact service center & there also no proper reply/status is received. As we are facing problems, kindly do the needful as considerable time has elapsed.