Whirlpool India Complaints & Reviews

On 2nd August we had logged the complaint with your company - about 2 days later your service guys came and took the control panel with them for replacement. after following up for more than a week with Bharat [protected], he referred us to the manager Afsar [protected]. he told that this particular part is not available anymore. he then referred us to the local manager Prabhakaran [protected]. He told us that the washing machine needs to be replaced with a surcharge on top. we agreed to same. Till today - NOTHING has happened. Prabhakarans phone is not reachable. We called Afsar again - he promised to send an email and someone will call us back. again NOTHING happened and Afsar is not picking up his phone since 2 days.
Now have been referred to local branch:[protected]Ms Reshma More-either phone is busy or nobody is picking up.
This is causing soo much inconvenience to our family - very upset with their service!!

My refrigerator which was working perfectly after 4/5 days stopping is not giving cooling. Compressor and lights are working.

Tried to contact your local Authorised Servive Center at #5-4-18, Ibrahim Street, Behind Nagina Maszid, Kothapeta, Kakinada One Mr Pal talked very rudly and some how registered complaint. He said his technician will visit and I have to pay Rs 400 for the visit irrespective of attending the complaint.

This is very objectionable and irregular on behalf of Authorised Service Center.
I have faced this type of behavior earlier also when my Washing Machine gave trouble.

Kindly look in to the matter and send some one to attend the Refregerator.
B Narayan Rao
16-23-B1, Pallamraju Nagar
Kakinada 533001
Phone [protected], [protected]

Buy washing machine last year
And this year many major problems 12-13 times complaints in a year and not proper service and not responsibility

My first exprience is very bad experience


Please help me and replace my products
Please i request u sir

Very bad exprience in this year
Not buy second time any whirlpool brands products
Very bad company

And any queries please call me - [protected]


Thank you...

Hi,
With regards to above call number. As of now 3technicians have visited my house. 1st technician replied 1200/- will be the charge and collected rs.350/- in advance (Service charge). Next 2nd one called and informed that your refrigerator is under warranty and please arrange the bill for replacement. As the refrigerator was gifted to me i dont have any bills. Now 3rd technician is claiming 2700/- for repairing. I have never experienced this kind of service from whirlpool. Earlier i have been using a washing machine. I use to refer all my friends about ur best service. But now this time your service is really parhetic.
Hope refrigerators are having 5years compressor warranty and im sure it has not crossed 5years.
Please help to replace the compressor under warranty terms.
Thanks & regards,

Hi team,

I am udit dharni, resident of jalandhar city. I am facing issues with the whirlpool washing machine from the last 6 months. After registering the complaint at the service center situated at shop no. 134 a/11 central town, jalandhar city.

One of the executive reached out to our address to resolve the issue. After examining, he confirmed that one part needs to get replaced and he will replace it as soon as they have that available.

Then, months past away but no response came from their side. Then, i personally visited at service center. Customer care executive again confirmed that we will replace it asap.

At present, whenever i call at service center, the only response i am getting is we will send an engineer to your address on monday, saturday... I don't know when will this day will come at their calendar.

Till now, i am still struggling with the service center team. I don't know what they are doing there if they don't have that part in stock from the last 6 months. Please resolve my problem asap.

Regards,
Udit dharni
+91-[protected]
H. No 61, lane number 3 friends colony opposite d. A. V college, jalandhar

Problem outstanding since july 2016. Complained and repeated reminder complaints never had any effect with vellore services.
My fully automatic washing machine is not working. I made the complaint through customer service on vide complaint number cn[protected] on 28th july. Engineer came on next day, pressure transmitter need change even though pe error needs power supply issues. He brought pressure transmitter and found same problem and this time he was telling for replacement of complete mother board of washing machine. He arrived after 2 days with mother board and replaced and found same problem finally he changed flow transmitter and the mother board and machine was working without pe error. We found the engineers are not fully trained or skilled technicians who needs full knowledge of the machine and its problem he was doing all with trial and error method and he mr. Vigneshwar, was claiming he was senior engineer in the service centre. He was confirming that there are no any other problems and machine will work without any problem for long time and convinced us to apy for the services and spare charges of rs 5150/- wide bill no. 35 dt 1.8.2016. He did not wait for the full cycle and informed that the machine will work perfectly well. I have paid rs 5150 for the repair because he said there are no other problems and he checked thoroughly. He said that he will come back to attend any problem what so ever if it happens freely. Immediately after his departure the machine started vibrating violently with huge noice with the support mounting steel frame broken. I informed him and he came back next day and blamed the support frame which caused the whole problem, removing the frame, he run the machine and started telling no problem. I asked him to wait for the full cycle and fix the issue. Again same problem appeared and he checked and shown some inner wear and pcb piece bottom of the machine and confirm that the struck foreign objects are the issues and gone without even waiting for next cycle. Same problem appeared on rinse time and we informed him and said he will be back, subsequently never attended the phone. Contacted their service centre and informed them, even after many attempts they could not send the engineer. After 10 days they were informing that the engineer is in out station for a meeting and he will be back after 3 days. I said i cant wait until then because i already spent huge money and machine not working. I asked them to send efficient engineer than vigneshwar. They sent one technician (Shakthivel) and he just heard the scenario of the repair, he agreed his engineer would not have charged us without checking the machine in full. He was telling that the machine having problem of suspension and support springs with the advice of some other engineer from remote call. I found that this technician is just 6 month experience in the company where as i requested engineer who is better than the earlier visited engineer due to their poor performance and lay man approach, just doing trial and error method. It seems the whole service centre operates with bunch of amateurs not with any experienced and skilled persons. The technician informed me that he will send the same engineer and fix the issue. I waited and started reminding them for many times, they send another engineer called parthiban who came and just said the issue is simple and he removed the tiny wheels fixed under the support frames to move the machine. Also suggested to use the machine having the cloths in balanced way, which are all causing problems. He started the unit and machine was on its sequence, he left in 7th minute saying he got some tool to be collected which is kept outside and did not turn up till the machine behaving violently. I called him and informed him that there are no changes and behave same as it was doing before. He said he will come and see and never return knowing the problem and he cant stand before me with his foolish explanations given. I was approaching the engineer and service centre never ever answered my calls. If at all attend, they used to say they will send the engineer who came first time but he never came. I again complained to the customer service and informed the bad service being taken by the service centre and the wrong repairs. They recorded again new complaint number cn[protected]. It seems the service centre has closed the complaint when the machine was not fully operative which is real cheat. Again with repeated call engineer mr. Ishwar arrived and he could recollect that last time he has replaced the set of bearing for the same machine. He did check on rinse and observed the issues, he confirms that the support has gone and need replacement. He confirmed that he will collect the spare and come back after 3 days, but so far no information, the service centre informs every day some one will come.
Even after 25 days (Almost one month) the machine not working, with wastage of money and my precious time. I would have bought new machine for the time and money i spent. Instead of whirlpool services, if i would have taken help of carpenter the unit must have been repaired by this time with same trial and error method. So whirlpool service is so bad from the authorised service centre at vellore. This really discourages people buying whirlpool products in vellore district because of the bad services.
Hope you will arrange to repair the unit immediately and ask the service man to wait until works ok. I feel i have been cheated enough by the company with the amount of rs 5150/ for their poor services.
Thanks and regards,
C. Nandagopal

My whirlpool fully authomatic washing machine purchased on november 2012. After 3.5 years (After warranty), it make loud noise on spin and wash. It was repaired with authorised service personals and cost nearly 6000 rupees. Again it stopped working yesterday. How can we trust this brand as we think a washing machine my last atleast 8 years. Now i registered complaint with company and waiting for repairs. If i have to pay more than my total cost, then this better to go for another brand and new one.
Complaint reg. No. Co[protected]

We are facing huge problem in product and company has agreed to refund the Money in the month of June 2016, i spoken personally to area manager and she always promised that it will be done very soon but now its more than 60 days we are not getting our money back and we can not buy the new machine, our vegetables and Fruits get damaged everyday,
Company name Whirlpool india ltd.
Concerened Person Ms. Geetanjali .
Telephone No : [protected].
[protected], [protected]
Mr.Mansoor: [protected]

Whirlpool service is very worst service. In our machine the dryer is not working properly. I give complaint before 1 month, but till date it should not be rectified.

We purchased the above product on 29th july 2016 from there dealer reliance digital iscon mall ahmedabad but the product came with a default where the sucktion rubber which closes the fridge is not working. The technicians came 2 times and said rubber will be replaced and repaired but still till date nothing has been done n when we ask no satisfactory response is given n the dealors r also not taking things seriouly n back answering us. We r really disappointed n want a earlier response for the same or the product to be repalced or return.

U can speak to us on:
[protected]
[protected]

I had purchased a split ac model 3-d cool extreme 1.5 ton on 2nd may 2016. Which is under breakdown from 4th august -16. I had made a complain to customer care on same day. (Complain no:-dn[protected])
Next day (5th aur-16) one person visited and attended the issue and confirm that outer unit motor had burned.
Till 12th aug-16 no action taken. After all i had called to whirlpool gurgaon office and talk to mr. Avinash (Care manager).
He is committed to me that problem will be resolved till 16th aug-16. But today 19th aug-16.

Fully auto washing machine water problem, water dictating problem many times we tried to contact whirlpool customer service 5 days regularly no reply from them pipes ok and water flow ok now with out guaranty our whirlpool company service center in thrissur in guaranty period one two times they serviced this same machine now they are not responding

I have brought it on 10th Apr 2014
When switching on my washing machine it showing PE error & it not start.
Pls, send a technician to
Dhauligiri(D1/302, OCL India Ltd., Rajgangpur, Odisha/near Rourkela)
Contact No.:[protected]

We received delivery today of our whirlpool washing machine whitemagic prm 652sd grey 6. 5 kg. We found one side damage... I need new product asap


Thanks
Neha parab
[protected]
Order no. 119-bhp08-16oat 72
Dtd. 15th august

I have a very very big mistake a bought wirlpool project because I have a big big trouble for previous 10 days my fridge compraseer is not working I have many call coustumer care and service centre but my problem is not solve name Shubham agarwal contact number [protected] email add [protected]@gmail.com

Dear sir,
I have perched refrigerator but defective I change but no rsponse with my favour from companey

My fully automatic washing machine is not working. I made the complaint on 5th august. Engineer came on next day, 6th august. Parts has to be changed. Offered to replace it within a day. Today is 8th day of my complaint. I have been calling the customer care number every day. No use. Totally fed up, after paying rs.3200 for amc. If amc was not there, i could have repaired it easily. With 2 school going children, can you manage a single day without washing clothes?

This is my second complaint...1 month ago i complained that the refrigerator didn, t make ice so mr. Harjeet singh came and filled the gas in it and said gas is under 3 months warranty and charged 1100rs but from the past 2 weeks same problem occur and i called him 100 of time and he always made excuses i am here and i am there for the authenticity of the problem i also attached the gas charging bill in it please find the attachment below:-
Rahul singh chauhan
Aron kothi army bazariaa
Kampoo lashkar gwalior (M. P)
[protected]

I am arun i have a whirlpool fridge it got complaint on 5-8-2016 i called whirlpool regarding the complaint they came and checked my fridge and told the compressor has gone and they took my fridge telling that within three days they will return . I waited till[protected]. I dint get my fridge and no one from whirlpool called me . I call the shop and customer care of whirlpool they they told it will take minimum 15 days more to get the parts. I bought the whirlpool product thinking the it's a good company i dint knew that this company doesn't have any spare parts with them. If you don't have spare parts then y r u selling ur products.

Arun angel
[protected]‎

Whirlpool fridge has been diagnosed to suffer problem with the pcp board/mother board. Either not cools or cools vegetables to stone hard state. Milk and all consumables have to be virtually drilled. Problem outstanding since january 2015.. Complained and repeat reminder complaints never had any effect. They orally indicated to pay us totol loss compensation at very unfavourable terms, but have still not made official offer. No repair effectively conducted and no replacement nor settlement offer..
Have complained on their grievance recording site but facing stone wall again..
Fridge make; whirlpool; date of purchase 27/08/2012; serial number inf[protected]; double door ; person contacted mr babu of whirl pool office chennai (Mobile number[protected]) mr babuis totally is inactive and does not care to take any decision nor even take calls.