Wonderchef Home Appliances Complaints & Reviews

There is another request from kanpur. One of the customer (Dr atul mathur) has received chimney & needs installation at his premises in kanpur at azad nagar area near kanpur zoo. And also one demo of otg 28lit.in kanpur

Kindly ask your service franchise to arrange both demo of otg & installation at kanpur by cordinating with our kanpur manager amandeep

Appreciate your support,

My query is regarding 2 products purchased in AUG, 2016.
As per wonder chef there is 2 years warranty on these 2 products for non stick coating, but the non stick coating is sticking out.
I am chasing the customer care of company on mail since April 2018 but till date they have not resolved my complaint.
They even do not responds on mail.

I have only get response from them once when they asked me the invoice copy and some pics of product, i provided them all but seems they are unprofessional

I purchased this product Wonderchef Nutri-Blend[protected]Watt Mixer Grinder with 3 jars in month of April. One of the Jar has a leakage problem and which has also affected the main machine which will be more problematic to use other jars. Need to replace the same as early as possible, we are not able to use the same. It's in the warranty period.

Respected wonder chef team this is to inform you that i had purchased a wonder chef nutri blend just 2 months ago but due to some defect the mixer s rotator as well as the jar broke down now i am sad about the bad quality of wonder chef products which belongs to me sanjeev kapoor i would request you to arrange for a replacement or kindly send someone to get it repaired as it is under warranty my contact number is[protected] or [protected]

I had made online transfer of money for purchasing 4 items under order No. WDCN[protected] on 23th August, 2018. Till now the product has not been delivered. On enquiry nobody is giving proper respond, they are hearing all the details and put the phone on hold for half an hour and cut the phone, daily i am spending one hour for this and experience the same from them. I didnt expect these type of worst experience from the reputed concern like this. We had not received any calls from courier company Delivery. There is no information from Customer Care also despite sending many mails. No refund has been made yet. I no longer need the product. Refund my money back.
Reply

I was sent a broken part with the purchased grater.

The part was promised to be delivered first before 1 sept 2018 and then before 8 sept 2018 but has still not been delivered to me.

Please request the company to act on complaint no wc/bt/270818/149 order no so/opo/1517/1808453 wonderchef grater, in which i requested company to replace the transparent part which was was sent to me in broken condition.

I purchased a wonderchef pressure cooker 5 ltrs. Now the pressure is not building up and i complained on 28th august.

So far nothing happened and every time the phone personnel is asking for two days to send the texhnician.

I am forgetting the product but please please do not buy any wonderchef products since they have a bad after sale services.

Sarathy, Partha (BOM-MLL)
From:
Sent: To: Subject:
September 5 2018
I do not know to whom I need to address this, but I am sure Mr. Sanjeev Kapoor will not even blink his eye lash.
I purchased a Wonderchef Secura 5 Pressure Cooker. The pressure was not getting built up in the same and on 28th August 2018 I registered a complaint on line. I was provided with a number “WC SS[protected]. From that date till writing this mail, I am trying to get a feedback on the status of my complaint. Every time, the customer care person takes all the details and confirms that the same will be rectified in next two days.
This is very ridiculous as a simple after sales service is completely missing form Wonderchef. No doubt, I will not venture for any products of Wonderchef any more in my life. For Wonderchef, I am one speck in the huge list of consumers. But please note that every consumer is a consumer and I am not stopping at this point. I will flash this in all the mass media areas, thereby attempting the future consumer to be very cautious before picking up any Wonderchef product.
I am sorry for this, but I do not see any way beyond. If this is how I get treated, how about the mass people of India who would have no clue what to do. Just to keep you in the loop, I am going to forward this mail to all in the Social media circle any way.
Thank you.
Parthasarathy Raghavan Vice President
Sarathy, Partha (BOM-MLL)
Wednesday, September 5, 2018 4:28 PM '[protected]@wonderchef.in'
Sickening to be part of Wonderchef product user
1

September 5 2018

I do not know to whom I need to address this, but I am sure Mr. Sanjeev Kapoor will not even blink his eye lash.

I purchased a Wonderchef Secura 5 Pressure Cooker. The pressure was not getting built up in the same and on 28th August 2018 I registered a complaint on line. I was provided with a number “WC SS[protected]. From that date till writing this mail, I am trying to get a feedback on the status of my complaint. Every time, the customer care person takes all the details and confirms that the same will be rectified in next two days.

This is very ridiculous as a simple after sales service is completely missing form Wonderchef. No doubt, I will not venture for any products of Wonderchef any more in my life. For Wonderchef, I am one speck in the huge list of consumers. But please note that every consumer is a consumer and I am not stopping at this point. I will flash this in all the mass media areas, thereby attempting the future consumer to be very cautious before picking up any Wonderchef product.

I am sorry for this, but I do not see any way beyond. If this is how I get treated, how about the mass people of India who would have no clue what to do. Just to keep you in the loop, I am going to forward this mail to all in the Social media circle any way.

Thank you.

Parthasarathy Raghavan
Vice President

I had purchased one non stick lid kadhai from home town at gip mall. At the time of purchasing they committ that everything is in gauarantee and warantee. It’s only 2 month i used that product and now my whole black kadhai become stary white. When i went to gip for discussing yhis issue they said we will not considered this. It’s really very shocking that how they treat customer pre sales and after sales.

Dear team my complaint no is wc/bt/300618/79 dt june month.. But still i am not getting my refund after written so many mail to care dept + given all my bank detail in the mail and call on your toll free [protected].. Today i am call and phone recd by fatima and try to transfer her sr neeraj after holding about 30 minutes call again disconnected.. Please help..
My email id is - ashokkumar. [protected]@gmail.com
Ph no [protected]
Ashok kumar

I complained about the broken part of my nutri blend on 11th august 2018. Every time customer care says you will get the replacement within 6-7 working days but still i havn't got my replacement. I am fed up of calling them again and again. The same thing they say but all in vain. Now i really regret that i bought wonderchef product. Pathetic after sale service they have. My complain no. Is wc/bt/110818/129. Kindly revert.

I want demo for otg 28l. It being 6 months i had sent many emails to register complain i am not getting any response from company. Extremely poor service. Very dispointed.
I trust this is not the way that awful company wishes to conduct business with valued customers — i have been with you since the company was founded and have never encountered such treatment before. I would welcome the opportunity to discuss matters further and to learn of how you propose to prevent a similar situation from recurring. I look forward to hearing from you.

Hello,

Complaint number wc/sf/040718/67 - i have purchased cooker from home center store and they told that there is color and non stick guarantee that color and non stick will not fade away. However within a month colour and nonstick both faded away and handle also lossen up. It's more than 2 month but no update on the complaint yet. This is a fake products they sell it seem so.

The milk boiler doesn't boil milk properly.when the milk is just warm, it starts whistling .when we kept it on flame, it's bottom burnt & discolored.kindly replace it or give me a proper solution.
When I message wonderchef on their registration no then they don't reply.
When I call them, their no is always not reachable.
Once I was connected then I was kept in que & after a long wait, call got disconnected.
Is it wonderchef behaviour for its customers?

*wonderchef vector premium 750w mixer grinder.
Order id-od[protected]
Rs-3199
Date-27oct 2017

Wonderchef mixer grinder
27 oct को flipcart से लीया था, 20-25 दिनो बाद
ऊसका बटन खराब हो गया, customer care को बताया ऊन्होने बात सुनी और बोला व्हीडीओ भेजदो, हमने व्हिडीओ भेजदिया बादमे ऊन्होने काँल नही ऊठाया हमने बारबार call कीया
5 years की warranty है फीरभी हमे warranty नही मील रही.

*wonderchef royal velvet green cooking set of 4pcs induction base.
Order id-od[protected]
Price -1499
Date-26 sep 2017

Wonderchef cooking set हमने flipcart से purchase कीया था, कूछ दिनो बाद product की coating नीकल गयी, wonderchef customer care से कोयी response नही, call करने के बाद गूमराह करके call काट देते. 2 years की product warranty साथ मे थी.

*wonderchef elite fry pan 24cm
Order id-od[protected]
Price -449
Date-7aug2017

Wonderchef fry pan की coating नीकली है, हमे replacement मे नया product चाहीये
Product warranty 2 years की है.

*wonderchef elite sauce pan 18cm
Order id-od[protected]
Price-519
Date-5th aug 2017

Wonderchef sauce pan की coating नीकली है
हमे defective product replacement चाहीये
Product warranty 2 years he

हमे wonderchef company से 5666 का नूकसान हुवा है.

My dear friends,

I am probably one of the rarest person on earth who managed to get replacement of tawa from wonderchef. After reading all those painful comments of customers of wonderchef product, i thought of helping you.

I managed to get the contact number of MUMBAI based wonderchef employee who is technical manager. His name is Nubial. His contact no. Is[protected].

But guys, remember he is a technical manager and not responsible for providing you replacement. He can only help you by doing followup of your case to get processed faster as he belongs to technical department and can contact the respective department which takes care of replacement. Before calling him directly, make sure that you have case reference number which you can get after calling wonderchef customer care number.

And one more important thing, dont you dare to tell this technical manager that you found his number on this website. Else, everyone will loose this opportunity as he might change his contact number. Remember i am just helping you guys.

I got new tawa within 10 days after calling this person. And guess what, its brand new and i also dont had to return the old tawa... Hurrey!! Now i have 2 tawas...

I had brought wonderchef hot zippy meal box on 24.03.2018. thereafter, with in one week of its use the lids of the tiffin started cracking. i have complained to wonderchef customer complaint email id providing them will all details, invoice copy. The customer care reverted to me stating they have dispatched the new lids on 09.05.2018 however till date i haven't received it and every time i follow up with them they convey a false promise of getting the lids dispatched. its august and haven't received the lids and now the customer care has stopped reverting too.

Dear sir/madam,

This is to inform you that i have bought a product from you before 4 months. Now i am having a problem in this product as its blade is loosen i am trying to contact with the customer care they are not replying me on whatsapp number and when i am calling up, their phone is going call forwarded.
So, its my humble request from you sort out this problem. Kindly contact me on [protected] if there is any solution.

Thank you

Regards,
Sapna sharma
Shimla, himachal pradesh

Nutriblend not working after 15 days of purchased.

Complain on 17th may through telephone to the customer care that product not working that then tell me that technician visit soon.

But no one come to check or no communication regarding this after 10 to 15 days when i call they give a no and told that call this no he is the technician when i call 1st time he received but he told me i will call you later & after that when i call him he is not preceive the phone.

After some day when i call to cc then he told me that the contract with the local technician is expire so no technician visit your place. Then he told me that send some videos of the product at pluged in conditions then i share a video according to him by mail.

After 4 days when i call they told me that the share video not open share a new one so i share a new video on mail then after few days when i call they told me that this is also not opening i already share that video on mp4 format but they told that not opening

Next day i call then some one do r&d by my self & i share a new video also then he told that a new nutriblend replace by old one by the next 6 to 7 working days on dated 21st july

On 24th july i receive a mail that replacement of nutri blend with in 6 to 7 working day.

Till now on 2nd aug no communication regarding this.

When i call they repeat the same answer we are working on this next 6 to 7 days you will receive.