Xiaomi India Complaints & Reviews

Mi ID(Mi ID) : [protected]

Name(Name) : Mohit kashyap

Email ID(Email ID) : [protected]@gmail.com

Mobile No.(Mobile No.) : +91-[protected]
Dear Poco service centre team sir

Poco M4 5g
IMEI. NO. [protected]

Device Name(Device Name) : poco M4 5G
Job seat number .WXIN[protected]
Mera phone bahut slow charge ho raha hai aur Sir iski vajah se mere phone ko repair nahin kiya gaya haiHe is not fast charging is charging is slowly
But service centre visit karne ke bad bhi yah bol diya Gaya ki aapka phone warranty me ni hai
But mere phone ko six manth hue hai abhi liye hue
Mere ko yah bol diya Gaya service center Walon Ne ki aapki phone mein physical damage Hai Iski vajah se aapka phone repair nahin kiya jaega but Jo Meri problem Thi vah charging ki thi aur mere ko physical damage ki problem bol ke mera phone repair Karke nahin diya ja raha hai service center Walon se baat Karta Hun To Main To bolate Hain company se baat karo company Walon se baat karta hun main to company bolati hai service center Walon se baat per mere phone mein koi physical damage Nahin Hai
Maine apne niche phone ke photo mention kiye Hue aap check kar sakte hain ki mere phone mein koi physical damage nahin hai but meri Jo problem hai vah charging problem hai aur mere ko physical damage dikha kar mere phone ko Anwar anty kar diya gaya hai but mere phone ki warranty hai, do mahine Se Jyada mere ko service center Ke Chakkar Lagate Hue Ho Gaye Fir Bhi Meri Koi sunvaee Nahin Hui Hai
+2 photos

I have purchased an Mi POCO X3 pro on[protected].And within the Warranty period it's the second time my phone got issue with its mother board, for the first time after giving for service I have to wait for almost a month. While I gave the phone to your service center LAKSHMI TWR THRISSUR KERALA for the second time on[protected] they have told me to wait for at least 2 months to fix this issue, also they proudly told that it's a common issue for the said Mi product. If your company is giving the 1.5-year warranty in an aspect to keep the mobile with the service center for 6 months means kindly mention this thing in the warranty card and communicate with the customer before they are purchasing the product, so that they won't be surprised to know the waiting period (2months in my case) time from your customer service centers.

It's been almost a month phone since I submitted my Poco X3 Pro to Mi Service Center located in Nehru Place, New Delhi(submitted on 17th January 2023) and I still haven't received the device or any update regarding the repair status. The Service Center don't have the parts nor are they are also not ready to replace my device and there are many cases where the issue is persistent even after replacing the entire motherboard. If Poco India doesn't have enough resources to repair such faulty motherboards manufactured by them it's not my lookout why would the customer suffer due to it. I contacted Service center number and they hung up on me saying that the part has not yet arrived and I will be informed once part arrives or repair is done. Also when I tried calling back they just repeated the same thing again that I will be informed once repair is done or part arrives. They also told me that they have escalated the issue so that the part arrives early, by an email but still the issue isn't resolved.
I also got a call from MI saying that they are investigating the issue and they will look into it. this could have been done when I submitted the phone.
I've started to challenge this unfit professional misfit through legal framework as the Poco support is just extending timelines upon timelines and vaguely answering without any confirmed date and update.

Dear Redmi customer care team / management team.

I have given my mobile redmi note 7 pro for service at katriguppe service centre. After 5 days we have contacted service centre and their after several times about the status of our handset. They have kept my mobile in service center more then 40 days, till that time they have not called, we are only followed them continuously. I asked branch Manager contact number to discuss, but your service center guy has informed that he has went to shabarimale for pooja. Everytime we got reply that we will do repair, will discuss with branch manager, we are following up with company, spare part not available Then one day they told to come and collect and very next day we went to collect the handset. But they told they have scrapped the mobile as we didn't went collect.

It is willful carelessness and unprofessional behaviour of service centre people have hurt us deeply. Also there were several important files in the handset, we have explained this before giving handset for service. Your people have mentally harassed us.

Please do enquiry and provide us our handset as it is very important for us. Also take action on unprofessional and unfit employees and send us the details of action taken.

Here is the complaint details which was registered with call center. Also after registering the complaint I have received the call from service centre they are arranging my mobile in 1 week. But I have not received it, continuously they are committing false promises.

[1/23, 8:47 PM] +[protected]: Dear Xiaomi Customer,

As discussed on the call, your complaint reference number is WOIN[protected]. Our team will get in touch with you on or before[protected]. We appreciate your patience and co-operation in this regard. Thank you for contacting Xiaomi.
[1/23, 8:47 PM] +[protected]: Dear Customer,
As discussed over the call, we have started working on your complaint with reference number: WOIN[protected] and it will be resolved by[protected]. We will get in touch with you once an update is available or when the case is closed. We appreciate your patience and co-operation in this regard.

Regards
prakash
[protected]

My name is Devendran. I purchased the Mi 4 Pro 55 inch Led TV offline (GRAND AGENCIES) on 27 Dec 2022. Purchased TV displays are defective. I raised a complaint .After I got the replacement TV on 25 Jan 2023 (serial number 19341/[protected]. Replacement TV is also defective (blue shade in white display at bottom). I raised the complaint (token No.M5579795). Technician visited the TV and took photos of the defective area and invoice. After the Service center and backend team are closed the complaint is not defective. Again I raised the complaint to customer care (token no M5589889). Service center didn't provide the response (status: cancelled).

I attached the videos and images of defective areas and attached the complaint details and invoice.

My poco x3 pro dead second time and I face too much problem and service center service is very very cheap quality my please return my money because its not first time its second time and mother board is very expensive So I requested to you please return my money I face too many problem in poco x3 pro. 2 times mother board dead in 18 months and I m not believe in POCO product so please accept my complaint and return my money I face too many problems in study just because My mobile is deposited in service center since more than one month and my all study is stop just because of this mobile problems so I kindly requested to you please return my all money or Give me a another phone please

Xiaomi company launched Mi 10i 5g with saying Phone support 5g Features but Now When India got 5g this phone is not working on 5g. Company cheated customer and done fraud.

The xiaomi Company sold mi 10i 5g phone with saying this phone support 5g. But now when jio 5g is launched in india this phone is not supporting 5g. Company cheated the customers and done fraud.

Its been 30 days since i submitted my device (poco x3 pro) in the xiaomi service center.
my phone died on 29/12/2022 and i submitted my phone on 30/12/22 which is right after next day they told me that it will take 8-12 working days to repair your phone i waited for 12 days and i didn't recieve any update from the xiaomi team or service center then i filed a complaint on 13th january 2022 then poco customer care called me and told me to wait and assured me that your problem will be resolved before 25/01/23 once again no response from the team i called them on 25th now they are saying it will take more time and they didnt solved my issue many users in india have faced the same issue and no goverment action has beeen taken againest the company they are looting india only i am a middle class student i used to study on that phone i don't have money to purchase any other phone i purchased that phone at rs 19500 it was a huge amount for me now i request the people of india to stand together and take sudden action againest the poco company

I purchased a Redmi Note 12 from a distributor. We noticed screen issue the very sae day and informed the distributor next day. He said the screen guard was pressed hard and he changed the screen guard for free and asked to watch for 2 days. Again visited him after two days but he denied any replacement and asked to go to service centre.
My question is: why would i go to service centre and get the new phone repaired that has flickering screen issue. It must be replaced or my money must be refunded.

Hi
My poco x2 (Xiomi) device is not working after update. facing camera is and touch issue. This is not my fault because There is no physical damage in device and they ask me to change the motherboard of device & this is not happening only with Me, every poco users facing the same, it means this issue is happening by poco company and they should give service free of cost even the Device is out of warranty
Thanks

I am ankit jha from mumbai, 1.5years ago i had buyied poco m3 from flipkart and it was working fine but after some time it suddenly automatically reboots and switch on, but after 1 year when warranty expired then they send me a update which i had updated miui 12.5 after that boot problem coming and aslo when miui 13, android 12 update came then after then my device didint swtich on and it became dead, and from last 25 my device is dead, i visited service centre 3 times but no positive response came from them they were telling that the issue is in mother board and they have to replace it which cost 7500 but my concern is that why should i pay the amount the device is dead due to miui software update which came from miui hence xiaomi, so they should repair it, i am from not that rich family so i cant afford mobile yearly, we middle class family invest one time money for any thing due to fianancial problems, if any problems was of from my side then my fault was there to tell them to repair it for free of cost my matter is that they create the problem and they only should fix it .

I had given my phone to the service center who claims they are tied up with the authorized service Mi centers. However i was given a 6 months warranty on my battery that was changed. I feel like the battery that was fixed is not original due to extreme phone heating and very poor battery back up.

I am using poco x3 pro smartphone since a year.Since last month after software update i was getting random reboots and now the device is dead and unusable.The device went blank after the warranty period because of software and hardware problems from the company.you can see many x3 pro devices going dead due to motherboard issues on online platforms and they are not addressing it.they want to charge half the money of the smartphone for a technical error from their side..iam a student and i cannot afford such amounts right now.. i was gifted with this smartphone. i need a proper service without any cost since the problem came from the device error.

Xiaomi India — Warranty not providing
K
Khilani Saif
from Kayamkulam, Kerala
Jan 2, 2023
Jan 11, 2023
Mark as Resolved

Product: mi 4v 4x 50 inch
Issue: display panel not working
Complaint: delay in warranty support
Customer name: khilani saif
Mail id: [protected]@gmail.com
Ph: [protected]
Mi id: [protected]
Token no: m5345126 and m5335347
Product serial no.: 22154/[protected]
Subject: no response for the complaint resolution

Product warranty is not gaven by mi. Product is in the warranty period and extended warranty too taken. But complaining for one half months. No response. Lagging the product support. Every time calling to the mi customer care, they are not attending the complaint in a proper way, and extending the waiting period for 7 days continously.
Warranty is not providing, the service centre too not have any responsibility in this. All are not willing to gave us the support. The product is still in non usable condition. After purchasing the product this is the second time within one year, the product is malfunctioned without any physical touch. Service technician checked and goes, and the panel fully dead after the checking visit. One month passed no response from any xiaomi india service team. As a customer am following up them for solving my issue.
Please do the needful as soon as possible.

Yours faithfully,
Muhammed aquib khilani

I have submitted my phone (Redmi Note 10 Pro Max) issue (Camera not working)to Xiaomi service centre on 25 November 2022 but the till now it is not repaired.

It has been more than a month (10 January 2003)

So please do something so that I can get my phone soon.

At the time of launching this phone Mi10i. company promised us that it is the India first 5G enabled phone. but now when 5G is rolled out. this phone is not Supporting 5G. there are 5G Coverage in my area. but my phone is not working on the same. they made us fake promises. All my money gone in vain. I am very disappoint. I got cheated. I bought this phone over other only because they promised 5G.

POCO X3 front camera and Speaker not working after new update MIUI Version 13.0.1 Stable. Main camera is OK. But when we shift to Selfie Camera It hangs. I went to MI Service Centre. They told that Main Board should be replaced, which estimate up to INR. 12, 000/-. I approached many service centres, they said that this problem was caused due to latest update of MIUI Version. POCO X2, X3 phones are affected badly due to this update. Many lost their Selfie Camera. Some lost their speakers too. MI should fix the problem. Either they should release a new update which can recover the problem or they should replace or compensate the users issues. Overall performance of the Phone POCO X3 is very good. So we expect a speedy remedy for the issue.

Dear MI team,

I had put complaint to your team on 6th dec-22 for my TV display issue as checked by your technician. It has told to me that will get resolved in 10 working days, but not resolved same and got extended up to 30 th dec-22. Even after 30th dec-22 issue not yet resolved and i had called your customer care number of time before 30th and after 30 th dec-22 to expedite issue, but false commitment by them.
Back end team is not working on issue and they are least bother about resoluving issue and even talk to customer once even after my number of request for call back on status updates.
I had waited almost one month and i can't wait further more, if spare part/ inventory issue please replace my tv with new one as my tv is within warranty period.
This type service in warranty period is not tolerateable. Try to understand my pain waiting from one month to watch tv.
My children of 5 year age also asking daily about tv status but i am not answer able, he is watching mobile instead of tv now days and his eyes are getting pain and he is total disturbed by watching mobile. It will affect his behavior and little changes in behavior we are observing. And i am also frustrated with your customers care behavior and no solution in their words.
They are (customer care?)saying they can't do any more else than taking complaint, they are bother about resolving complaint or arranging call with back end team.

It's been almost 2 months since I submitted my Poco X3 Pro to Mi Muzaffarpur Service Center, and still I haven't received the device they don't have the parts nor are they ready to replace my device and there are many cases where the issue persists even after replacing the entire motherboard. If Poco India doesn't have resources to repair such faulty motherboards manufactured by them it's not my lookout why would the customer suffers I've already raised a complaint on 22
November still my issue isn't resolved, and I've started to challenge this unfit professional misfit through legal framework as the poco support is just extending timelines upon timelines and vaguely answering without any confirmed date and update.
Job sheet: WXIN[protected] Complaint ID:WOIN[protected]