Xiaomi India Complaints & Reviews

Xiaomi India — Motherboard issue for mi 10T

Recently I got update from Xiaomi. miui13 update. After updated My phone restart for several times and it became switch off because of software update I giving to service centre they told me my phone motherboard is dead. the brand xiaomi giving a software update for killing phone. My phone 1year 3 month old .

Currently im using redmi note 11 pro plus which cost me around 21k and after 5 or 6 months battery drastically drown over night without any use, device keeps lagging, camera is perfect masterpiece of ###, and all of sudden fingerprint option got hidden can't find it i did factory data reset but nothing works i went to 2 service centre they said we don't have the parts you have to wait for 8 10 days so according to "MI" we will make you wait for more than a week we don't CARE about your time your work just waste your time here and you will get to wait thats it yeah its our transit problem but theoretically it CUSTOMERs not ours.I honestly telling this guys waste your money on buying dump rather than Xiaomi phones.Total waste of trust and belief...

Currently im using redmi note 11 pro plus which cost me around 21k and after 5 or 6 months battery drastically drown over night without any use, device keeps lagging, camera is perfect masterpiece of ###, and all of sudden fingerprint option got hidden can't find it i did factory data reset but nothing works i went to 2 service centre they said we don't have the parts you have to wait for 8 10 days so according to "MI" we will make you wait for more than a week we don't CARE about your time your work just waste your time here and you will get to wait thats it yeah its our transit problem but theoretically it CUSTOMERs not ours.I honestly telling this guys waste your money on buying dump rather than Xiaomi phones.Total waste of trust and belief

Dear sir
I am using MI TV since January 2022. In the month of November 2022 lines are visible on TV screen. Then I have given complaint about this to customer care on dt.12.11.2022 (Token No.M5261338). Next day service engineer had checked TV and told TV panel has damaged. Then service center person inform me panel will come within 10 days.Then after 10days, they reply panel will come within 7days. Every time when I asked about panel,...

Order number [protected]
Delivered ?
Order placed
18-Oct-2022 11:15 am
Paid
18-Oct-2022 11:18 am
Processed
18-Oct-2022 11:45 am
Shipped
18-Oct-2022 05:21 pm
Delivered
21-Oct-2022 03:31 pm

Mi Smart Band 6 Black
Sold by: Xiaomi Technology India Private Limited

This is to bring to your notice that Xiaomi pocox2 has problem post update which is completely company's fault and it has been accepted by the company . They promised to provide free repair but thats not the reality they had completely denied the repair saying thats out of warranty although this update came on every poco x2 irrespective of warranty.I am a student from a middle class family and without phone it caused me a lot of problem at the end i have to pay rupees 10000 for the repair as there was no alternate left as i could not afford a new phone . I would request you to plz take action against Xiaomi for making false promise and damaging our motherboard post update and then not claiming it

Job sheet number of repair (WXIN[protected]

Name of The Company - Xiaomi Type & Model - Poco X3 pro Date of Purchase - 3/10/2021 Cost - 15000 IMEI No- [protected] Under Warranty - Yes name and Address of Service Center- Ittcech, katraj pune 411009 Complaint no - WOIN[protected] Problems Details - consumer said that he purchased the poco phone . consumer facing the issue in the phone . consumer visit in the service center . but they did not provide the service to consumer . They do delay to provide the service . consumer facing the issue from the 25 days but the service center did not provide the service to consumer . consumer want the service from the company .

Regarding my mi tv sir complain raised about on 15 November on 16 engineer was visted company say within 10days issue was solve but today is 9 December no response please slove my problem 1 month ago tv was not started what was going on with company this is the useless company

I submitted My Phone on 22 Nov 2022 due to some Touch issues. They asked me to collect the phone after 3 days. Now I am continually taking follow up and they saying that Parts are not available and it will take time. On 2nd Dec I called him and he update me that my phone has a thieved from Service Centre and they didn't update me when I will get my phone. Now for 16 Days, I am suffering without my phone and am mentally disturbed due to data Data Security for my phone. they are not giving me a satisfied solution. I have attached this Job Sheet. Please help me.

I am purchased TV on 13/08/2022 after 15 days TV automatically Restart happen on daily basis. i observed some days but not stopped so i call to Customer care he assist me to Reset TV but i dont know how to reset TV so i call to Customer Care again After some days one technician visit my house and reset TV. but after three four days same thing happen restart TV Again so i complain Raised on Xiaomi Service+ APP. After some days one technician visit my house and change my TV Motherboard. which date change my TV Motherboard on next day TV Sound not came even if 100% volume increase on TV Remote still TV on Mute, TV HD Picture Quality also changed and TV Power automatically off and after twenty minutes and thirty minutes TV Automatically on . and After Mother board change of two three days TV Totally stopped and till now my tv power not on and till one month i am unable to watching TV due to power not open on TV . After this one another complained regarding this problem after some day one technician visit my house and bring one new panel and connect to my TV but still TV Power not open same problem happen again. Technician return his new TV Pannel to his showroom . So many times called to Customer care and they don't respond to my call and when the respond only tell me wait for updating and when i am asking for refund and TV Replacement only tell me not replacement and not refund as per company policy. till two month i am unable to watching tv and i am daily calling to Customer care and no respond and when i call to dealer where i purchased TV They only told me you to contact to Customer Care number only not to us. I Want Refund only
Complain no - WOIN[protected]

Y not sport in google playstore
Blackshark2

Iam using Mi phone from last 10 year from4i
But disappointed with mi10i
After warrenty one month over., update come. After update my phone camera stop working, Service center said mother board gone will charge 14500, this issuae comes globolly with many mi10i phone need help from company side to resolve issuae
Job sheet no WXIN[protected]

Hello sir i submit my device on 22 oct till no repair
so i went refund my money sir
because you sale useless product
poco x3 pro

Hello sir i submit my device on 22 oct till no repair
so i went refund my money sir
because you sale useless product
poco x3 pro

Dear Team, Product support was raised well within the warranty period and the response is unacceptable. 1st complaint was raised on[protected] and technician visited on[protected] and confirmed display issue. There is no physical damage visible. However, he pinched in multiple places of TV and took zoomed in photos. He told me that it is physically damaged and will not be covered under warranty. Complaint got cancelled without conveying the customer. Had enclosed the TV image with this complaint, and you can be able to judge the reality. Raised the complaint again on[protected] and again complaint got cancelled without conveying the customer. Not getting proper response when approached local service center manager and customer care despite multiple follow-ups. Even the address of the service center is not shared by kirubakaran (manager). Need your support to direct the respective parties to act promptly to resolve the product issue at the earliest.
P.S : Product purchased through amazon. However, fault repair service is not provided properly by Xiaomi service center.

Complaint against-
xiaomi
MIUI (Mobile-smart phone)
Mumbai

Their email ID
Email: service.[protected]@xiaomi.com

Grievance stands as follows

My mobile number is[protected]
Using redmi note 9 Pro smartphone
Of xiaomi

Two days back I have upgraded from version 12 to latest version 13.

Whenever a person upgrades, he expects something better and therefore only he upgrades. He will never upgrade if he knows he will lose important feature and thus he will be im soup facing hell of troubles from where he cannot come out. That's exactly what happened to me.

In previous version, all the previous versions, like all other mobiles, they have the feature to block unwanted SMS from unwanted people. This is a very simple feature which any mobile of any company very easily provides and is essential to get rid of trauma we face from persistent scam message.

But after upgrading towards on 13, it was shockingly found the missing of this function.
When inquired with their customer care people, they regretfully said that this feature is not available in version 13. Why? No reason from them.
When I wanted to revert back to the previous version 12, they said it is not possible to be done by the user but only our technician can do this.

So I am stuck totally by trusting their new version would provide more and better feature and never expected we would be in such a dilemma caused by their wrong policy to withdraw important features without any warning notes.
Under such circumstances, they must arrange to send their technician to provide free home service to revert back the mobile to previous version 12 immediately .
RK Agarwal

Hi Team,
I have purchased xiaomi poco x3 phone 1.5year back. I am using the latest patch of software which is 13.0.1. However, suddenly my front camera is not working, if I press front camera, it freezes. I have taken my phone to service center and they are saying most of the user are facing this issue and it will cost me 7k and all of data will erase while they replace an IC inside motherboard. Now my question is why I should pay extra when it's complete fault from Xiaomi or manufacture. Isn't it cheating customer on the name of some malfunction?

I have used Redmi phones since 2016. Last year in June 2021, I purchased Redmi Note 10 Pro max. After the most recent update of MIUI, my camera stopped working and a couple of days later my phone isn't switching on and it says that SYSTEM UI NOT WORKING. Today, November 2022, just after 3 month of my warranty expiring, the mi service centre says that the motherboard needs to be replaced and it will cost me around Rs. 11, 772 which is more than half the price at which I bought my phone. This problem has been caused by the MiUi update, why do I have to pay so much for an issue that was created on your end!! The price to pay is just unacceptable. A new phone can be bought in that amount. How do you expect me to pay such a huge amount for this????

I have raised my MI TV Display Issue on 9th Nov and till date my issue is not resolved. MI customer support is always providing new dates.

Please help resolve this issue. I am tired of doing follow up MI customer support.

I have purchased MI TV from your Digi1 store Panvel on 17-Sep-2022.

On 1st Nov 2022, TV's screen suddenly stopped working, I have registered a complaint with customer care with request token number as M5195796 and till now no service is provided from Xiaomi INDIA

I am contineously following up with Digi1 and MI service provider but till date there is no update.

Clearly we are extremely disappointed by this purchase and pathetic customer service from MI.