Xiaomi India Complaints & Reviews

My poca x3 pro was given to service centre on Nov 12 2022. The phone was not workin(complete shutdown). The service centre has not repaired it yet and not getting any proper response from them. My phone is still with them and they are also denying to give it back

Hi, I had bought xiaomi robot vacuum mop 2 pro, it functioned fine just for 2 weeks and later stopped functioning upon complaining to xiaomi service center it took them 2 weeks to send their person at my place just to pick it up. once the pick up was done ever since then the unit never returned my home, it has been almost 3 months now, the service center person keeps giving silly reasons like part has not come and when i request for replacement he gives another persons number who does not respond, then i keep emailing them almost 50 times now and the response is always we are working on your issue but nobody actually calls me regarding it, it is always me writing them mails and i get cold responses. i feel completely helpless and cheated, i need help please

I purchased Mi electric compressor in June 2022 in rs.2500 but it's not working after 5 months. Company is not taking any interst to replace the item by saying that the warranty has been expired and The product is not repairable. I want my refund or help me to replace the item. I don't think rs. 2500 is enough for 5 months use of product. Company is making fool o[censored]s.

I have purchased a mi tv in 2020 . Now it's panel get damaged and I tried many times to contact with customer care they are not giving their attention

My phone got suddenly shut down on 10th Nov 2022. Thereafter I go to service centre to repair my phone on 11th Nov they said me that they repair my phone after 7 days but after 7 days they said they repair after 10 days but they not give me phone till now. And after 1 month and 10 days they not repair my phone.

I purchased my poco X3 in Oct 2020, poco mobiles had a issue with the camera since beginning but it was resolved with update but now in the current update cameras have stopped working totally not even opening almost everyone is facing the same issue if we reach out to them they it's motherboard problem or physical they ask for 9000rs to change why should I pay for that. It's not my fault they should compensate me or change my device with a working one or take my phone and return my money.

Redmi note 11 cemera bulrr or resolution not well

Mi redmi note 11
Cemera blurr or resolution not well

Hi Sir,

I'm totally frustrated with the issue which has happened to me and writing this mail to you. I expect at least you to help me in this matter as I couldn't get proper response from anyone else.

I bought my MI SmartBand 5 on November 14th and I'm not able to use in till now. I have went to service center 4 times and now they are not giving my product back.

My MI band had battery draining issue and I went to the MI service center (Porur-Chennai) the next day to check the same. They provided me with another MI Band which also had battery draining issue. Again I went to the same Service Center and complained the issue. This time they provided the same MI band what I have given on the first time. I could identify with the NFC number while pairing to my phone.

I was totally frustrated and went to the Service Center and conveyed the same. They disrespected and insulted me and said that they will check and provide an alternate band for the same.

This happened on 26th November. There is no proper update from the service center and each time I call them they say some weird reason and postpone the return of the band. I haven't got the band till now. I have tried raising ticket with the customer care and no proper response from them as well.

I loved MI products just before this incident and with my bitter experience I don't think I will be purchasing any products going forward. Please find the list of MU Products I have purchased. You can also check that under my
MI Store ID:[protected].

MI Products I have purchased till now.

1. MI Vaccum Cleaner.
2. MI Body Scale.
3. Redmi Note 7S
4. Another Redmi Phone.
5. MI Soundbar.
6. MI TWS Headset.
7. 2 MI Band 5
8. MI Band 2
9. Some t shirts and MI TDS meter.

Regards,
Venkadesh.A

My mobile redmi note 10 pro front camera is not working after doing the latest updates and i have given the mobile to the service centre on November 23, 2022 and they said that warranty is applicable for my mobile and they gave invoice of service order stating mobile is good with apperance and warranty is applicable for the same.

Now its been a month and they call and inform that phone's warranty is completed and phone has physical damage.

How can i my mobile get damaged after giving it for service and how can they say warranty is not there while i gave my mobile before warranty gets completed.

Its is totally service of the xiomi to take care of these kind of complaints.

Does the service centre broke my mobile or how can they blame the customer that warranty is over now?

Let me add the attachment of the copy from service centre that PHONE IS WITH GOOD APPEARANCE AND WARRANTY IS ELIGIBLE.

THIS IS REALLY THE WORST SERVICE I HAVE SEEN

I have submitted my mobile for front camera issue on November 23rd, 2022 before my warranty got completed.

Now its been almost a month and now they call and inform that there is physical damage and warranty is not applicable.

How could it be a reason when the service centre dealer checked and verified that phone has no physical damage and warranty is eligible and now they blame it as issue ?

So service centre has broken my mobile and saying it as physical damage and how could they say warranty is over after i have handed over the mobile to their authorised dealer before my warranty is completed.

I have attached the detailed service copy of the dealer. Please take necessary action to repair the mobile and hand it over without any issues.

It is not the problem of the customer when he has handed over the mobile to service centre before the warranty gets over right ?

Is it scam breaking one's good mobile to not provide the warranty when its clearly mentioned that phone is with good appearance and warranty is applicable.

Xiomi is really worst with customer service and i have been following up for almost a month.

Xiaomi India — Motherboard issue for mi 10T

Recently I got update from Xiaomi. miui13 update. After updated My phone restart for several times and it became switch off because of software update I giving to service centre they told me my phone motherboard is dead. the brand xiaomi giving a software update for killing phone. My phone 1year 3 month old .

Currently im using redmi note 11 pro plus which cost me around 21k and after 5 or 6 months battery drastically drown over night without any use, device keeps lagging, camera is perfect masterpiece of ###, and all of sudden fingerprint option got hidden can't find it i did factory data reset but nothing works i went to 2 service centre they said we don't have the parts you have to wait for 8 10 days so according to "MI" we will make you wait for more than a week we don't CARE about your time your work just waste your time here and you will get to wait thats it yeah its our transit problem but theoretically it CUSTOMERs not ours.I honestly telling this guys waste your money on buying dump rather than Xiaomi phones.Total waste of trust and belief...

Currently im using redmi note 11 pro plus which cost me around 21k and after 5 or 6 months battery drastically drown over night without any use, device keeps lagging, camera is perfect masterpiece of ###, and all of sudden fingerprint option got hidden can't find it i did factory data reset but nothing works i went to 2 service centre they said we don't have the parts you have to wait for 8 10 days so according to "MI" we will make you wait for more than a week we don't CARE about your time your work just waste your time here and you will get to wait thats it yeah its our transit problem but theoretically it CUSTOMERs not ours.I honestly telling this guys waste your money on buying dump rather than Xiaomi phones.Total waste of trust and belief

Dear sir
I am using MI TV since January 2022. In the month of November 2022 lines are visible on TV screen. Then I have given complaint about this to customer care on dt.12.11.2022 (Token No.M5261338). Next day service engineer had checked TV and told TV panel has damaged. Then service center person inform me panel will come within 10 days.Then after 10days, they reply panel will come within 7days. Every time when I asked about panel,...

Order number [protected]
Delivered ?
Order placed
18-Oct-2022 11:15 am
Paid
18-Oct-2022 11:18 am
Processed
18-Oct-2022 11:45 am
Shipped
18-Oct-2022 05:21 pm
Delivered
21-Oct-2022 03:31 pm

Mi Smart Band 6 Black
Sold by: Xiaomi Technology India Private Limited

This is to bring to your notice that Xiaomi pocox2 has problem post update which is completely company's fault and it has been accepted by the company . They promised to provide free repair but thats not the reality they had completely denied the repair saying thats out of warranty although this update came on every poco x2 irrespective of warranty.I am a student from a middle class family and without phone it caused me a lot of problem at the end i have to pay rupees 10000 for the repair as there was no alternate left as i could not afford a new phone . I would request you to plz take action against Xiaomi for making false promise and damaging our motherboard post update and then not claiming it

Job sheet number of repair (WXIN[protected]

Name of The Company - Xiaomi Type & Model - Poco X3 pro Date of Purchase - 3/10/2021 Cost - 15000 IMEI No- [protected] Under Warranty - Yes name and Address of Service Center- Ittcech, katraj pune 411009 Complaint no - WOIN[protected] Problems Details - consumer said that he purchased the poco phone . consumer facing the issue in the phone . consumer visit in the service center . but they did not provide the service to consumer . They do delay to provide the service . consumer facing the issue from the 25 days but the service center did not provide the service to consumer . consumer want the service from the company .

Regarding my mi tv sir complain raised about on 15 November on 16 engineer was visted company say within 10days issue was solve but today is 9 December no response please slove my problem 1 month ago tv was not started what was going on with company this is the useless company

I submitted My Phone on 22 Nov 2022 due to some Touch issues. They asked me to collect the phone after 3 days. Now I am continually taking follow up and they saying that Parts are not available and it will take time. On 2nd Dec I called him and he update me that my phone has a thieved from Service Centre and they didn't update me when I will get my phone. Now for 16 Days, I am suffering without my phone and am mentally disturbed due to data Data Security for my phone. they are not giving me a satisfied solution. I have attached this Job Sheet. Please help me.