Xiaomi India Complaints & Reviews

Mi redmi note 11
Cemera blurr or resolution not well

Hi Sir,

I'm totally frustrated with the issue which has happened to me and writing this mail to you. I expect at least you to help me in this matter as I couldn't get proper response from anyone else.

I bought my MI SmartBand 5 on November 14th and I'm not able to use in till now. I have went to service center 4 times and now they are not giving my product back.

My MI band had battery draining issue and I went to the MI service center (Porur-Chennai) the next day to check the same. They provided me with another MI Band which also had battery draining issue. Again I went to the same Service Center and complained the issue. This time they provided the same MI band what I have given on the first time. I could identify with the NFC number while pairing to my phone.

I was totally frustrated and went to the Service Center and conveyed the same. They disrespected and insulted me and said that they will check and provide an alternate band for the same.

This happened on 26th November. There is no proper update from the service center and each time I call them they say some weird reason and postpone the return of the band. I haven't got the band till now. I have tried raising ticket with the customer care and no proper response from them as well.

I loved MI products just before this incident and with my bitter experience I don't think I will be purchasing any products going forward. Please find the list of MU Products I have purchased. You can also check that under my
MI Store ID:[protected].

MI Products I have purchased till now.

1. MI Vaccum Cleaner.
2. MI Body Scale.
3. Redmi Note 7S
4. Another Redmi Phone.
5. MI Soundbar.
6. MI TWS Headset.
7. 2 MI Band 5
8. MI Band 2
9. Some t shirts and MI TDS meter.

Regards,
Venkadesh.A

My mobile redmi note 10 pro front camera is not working after doing the latest updates and i have given the mobile to the service centre on November 23, 2022 and they said that warranty is applicable for my mobile and they gave invoice of service order stating mobile is good with apperance and warranty is applicable for the same.

Now its been a month and they call and inform that phone's warranty is completed and phone has physical damage.

How can i my mobile get damaged after giving it for service and how can they say warranty is not there while i gave my mobile before warranty gets completed.

Its is totally service of the xiomi to take care of these kind of complaints.

Does the service centre broke my mobile or how can they blame the customer that warranty is over now?

Let me add the attachment of the copy from service centre that PHONE IS WITH GOOD APPEARANCE AND WARRANTY IS ELIGIBLE.

THIS IS REALLY THE WORST SERVICE I HAVE SEEN

I have submitted my mobile for front camera issue on November 23rd, 2022 before my warranty got completed.

Now its been almost a month and now they call and inform that there is physical damage and warranty is not applicable.

How could it be a reason when the service centre dealer checked and verified that phone has no physical damage and warranty is eligible and now they blame it as issue ?

So service centre has broken my mobile and saying it as physical damage and how could they say warranty is over after i have handed over the mobile to their authorised dealer before my warranty is completed.

I have attached the detailed service copy of the dealer. Please take necessary action to repair the mobile and hand it over without any issues.

It is not the problem of the customer when he has handed over the mobile to service centre before the warranty gets over right ?

Is it scam breaking one's good mobile to not provide the warranty when its clearly mentioned that phone is with good appearance and warranty is applicable.

Xiomi is really worst with customer service and i have been following up for almost a month.

Xiaomi India — Motherboard issue for mi 10T

Recently I got update from Xiaomi. miui13 update. After updated My phone restart for several times and it became switch off because of software update I giving to service centre they told me my phone motherboard is dead. the brand xiaomi giving a software update for killing phone. My phone 1year 3 month old .

Currently im using redmi note 11 pro plus which cost me around 21k and after 5 or 6 months battery drastically drown over night without any use, device keeps lagging, camera is perfect masterpiece of ###, and all of sudden fingerprint option got hidden can't find it i did factory data reset but nothing works i went to 2 service centre they said we don't have the parts you have to wait for 8 10 days so according to "MI" we will make you wait for more than a week we don't CARE about your time your work just waste your time here and you will get to wait thats it yeah its our transit problem but theoretically it CUSTOMERs not ours.I honestly telling this guys waste your money on buying dump rather than Xiaomi phones.Total waste of trust and belief...

Currently im using redmi note 11 pro plus which cost me around 21k and after 5 or 6 months battery drastically drown over night without any use, device keeps lagging, camera is perfect masterpiece of ###, and all of sudden fingerprint option got hidden can't find it i did factory data reset but nothing works i went to 2 service centre they said we don't have the parts you have to wait for 8 10 days so according to "MI" we will make you wait for more than a week we don't CARE about your time your work just waste your time here and you will get to wait thats it yeah its our transit problem but theoretically it CUSTOMERs not ours.I honestly telling this guys waste your money on buying dump rather than Xiaomi phones.Total waste of trust and belief

Dear sir
I am using MI TV since January 2022. In the month of November 2022 lines are visible on TV screen. Then I have given complaint about this to customer care on dt.12.11.2022 (Token No.M5261338). Next day service engineer had checked TV and told TV panel has damaged. Then service center person inform me panel will come within 10 days.Then after 10days, they reply panel will come within 7days. Every time when I asked about panel,...

Order number [protected]
Delivered ?
Order placed
18-Oct-2022 11:15 am
Paid
18-Oct-2022 11:18 am
Processed
18-Oct-2022 11:45 am
Shipped
18-Oct-2022 05:21 pm
Delivered
21-Oct-2022 03:31 pm

Mi Smart Band 6 Black
Sold by: Xiaomi Technology India Private Limited

This is to bring to your notice that Xiaomi pocox2 has problem post update which is completely company's fault and it has been accepted by the company . They promised to provide free repair but thats not the reality they had completely denied the repair saying thats out of warranty although this update came on every poco x2 irrespective of warranty.I am a student from a middle class family and without phone it caused me a lot of problem at the end i have to pay rupees 10000 for the repair as there was no alternate left as i could not afford a new phone . I would request you to plz take action against Xiaomi for making false promise and damaging our motherboard post update and then not claiming it

Job sheet number of repair (WXIN[protected]

Name of The Company - Xiaomi Type & Model - Poco X3 pro Date of Purchase - 3/10/2021 Cost - 15000 IMEI No- [protected] Under Warranty - Yes name and Address of Service Center- Ittcech, katraj pune 411009 Complaint no - WOIN[protected] Problems Details - consumer said that he purchased the poco phone . consumer facing the issue in the phone . consumer visit in the service center . but they did not provide the service to consumer . They do delay to provide the service . consumer facing the issue from the 25 days but the service center did not provide the service to consumer . consumer want the service from the company .

Regarding my mi tv sir complain raised about on 15 November on 16 engineer was visted company say within 10days issue was solve but today is 9 December no response please slove my problem 1 month ago tv was not started what was going on with company this is the useless company

I submitted My Phone on 22 Nov 2022 due to some Touch issues. They asked me to collect the phone after 3 days. Now I am continually taking follow up and they saying that Parts are not available and it will take time. On 2nd Dec I called him and he update me that my phone has a thieved from Service Centre and they didn't update me when I will get my phone. Now for 16 Days, I am suffering without my phone and am mentally disturbed due to data Data Security for my phone. they are not giving me a satisfied solution. I have attached this Job Sheet. Please help me.

I am purchased TV on 13/08/2022 after 15 days TV automatically Restart happen on daily basis. i observed some days but not stopped so i call to Customer care he assist me to Reset TV but i dont know how to reset TV so i call to Customer Care again After some days one technician visit my house and reset TV. but after three four days same thing happen restart TV Again so i complain Raised on Xiaomi Service+ APP. After some days one technician visit my house and change my TV Motherboard. which date change my TV Motherboard on next day TV Sound not came even if 100% volume increase on TV Remote still TV on Mute, TV HD Picture Quality also changed and TV Power automatically off and after twenty minutes and thirty minutes TV Automatically on . and After Mother board change of two three days TV Totally stopped and till now my tv power not on and till one month i am unable to watching TV due to power not open on TV . After this one another complained regarding this problem after some day one technician visit my house and bring one new panel and connect to my TV but still TV Power not open same problem happen again. Technician return his new TV Pannel to his showroom . So many times called to Customer care and they don't respond to my call and when the respond only tell me wait for updating and when i am asking for refund and TV Replacement only tell me not replacement and not refund as per company policy. till two month i am unable to watching tv and i am daily calling to Customer care and no respond and when i call to dealer where i purchased TV They only told me you to contact to Customer Care number only not to us. I Want Refund only
Complain no - WOIN[protected]

Y not sport in google playstore
Blackshark2

Iam using Mi phone from last 10 year from4i
But disappointed with mi10i
After warrenty one month over., update come. After update my phone camera stop working, Service center said mother board gone will charge 14500, this issuae comes globolly with many mi10i phone need help from company side to resolve issuae
Job sheet no WXIN[protected]

Hello sir i submit my device on 22 oct till no repair
so i went refund my money sir
because you sale useless product
poco x3 pro

Hello sir i submit my device on 22 oct till no repair
so i went refund my money sir
because you sale useless product
poco x3 pro

Dear Team, Product support was raised well within the warranty period and the response is unacceptable. 1st complaint was raised on[protected] and technician visited on[protected] and confirmed display issue. There is no physical damage visible. However, he pinched in multiple places of TV and took zoomed in photos. He told me that it is physically damaged and will not be covered under warranty. Complaint got cancelled without conveying the customer. Had enclosed the TV image with this complaint, and you can be able to judge the reality. Raised the complaint again on[protected] and again complaint got cancelled without conveying the customer. Not getting proper response when approached local service center manager and customer care despite multiple follow-ups. Even the address of the service center is not shared by kirubakaran (manager). Need your support to direct the respective parties to act promptly to resolve the product issue at the earliest.
P.S : Product purchased through amazon. However, fault repair service is not provided properly by Xiaomi service center.

Complaint against-
xiaomi
MIUI (Mobile-smart phone)
Mumbai

Their email ID
Email: service.[protected]@xiaomi.com

Grievance stands as follows

My mobile number is[protected]
Using redmi note 9 Pro smartphone
Of xiaomi

Two days back I have upgraded from version 12 to latest version 13.

Whenever a person upgrades, he expects something better and therefore only he upgrades. He will never upgrade if he knows he will lose important feature and thus he will be im soup facing hell of troubles from where he cannot come out. That's exactly what happened to me.

In previous version, all the previous versions, like all other mobiles, they have the feature to block unwanted SMS from unwanted people. This is a very simple feature which any mobile of any company very easily provides and is essential to get rid of trauma we face from persistent scam message.

But after upgrading towards on 13, it was shockingly found the missing of this function.
When inquired with their customer care people, they regretfully said that this feature is not available in version 13. Why? No reason from them.
When I wanted to revert back to the previous version 12, they said it is not possible to be done by the user but only our technician can do this.

So I am stuck totally by trusting their new version would provide more and better feature and never expected we would be in such a dilemma caused by their wrong policy to withdraw important features without any warning notes.
Under such circumstances, they must arrange to send their technician to provide free home service to revert back the mobile to previous version 12 immediately .
RK Agarwal