Xiaomi India Complaints & Reviews

My POCO X3 phone got dead after MIUI software update on 7th December 2022. I raised a complain on 8th December 2022 (Docket no. 4084609) on www.consumerhelpline.gov.in but there is no positive response got from Xiaomi India Team as well Consumer Forum. The company do not want to take any responsibility for damaging the phone due to software update.

The phone is out of warranty, purchased on[protected] and they charge repairing cost a lot.

I raised another complain and demand for a discount but the Company didn't get any discount.

I am surprised that what Consumer Forum is doing they don't support the customer and given permit to the Company to take any decision and Consumer Forum do not interfere.

Product: mi 4v 4x 50 inch
Issue: display panel not working
Complaint: delay in warranty support
Customer name: khilani saif
Mail id: [protected]@gmail.com
Ph: [protected]
Mi id: [protected]
Token no: m5345126 and m5335347
Product serial no.: 22154/[protected]
Subject: no response for the complaint resolution

Product warranty is not gaven by mi. Product is in the warranty period and extended warranty too taken. But complaining for one half months. No response. Lagging the product support. Every time calling to the mi customer care, they are not attending the complaint in a proper way, and extending the waiting period for 7 days continously.
Warranty is not providing, the service centre too not have any responsibility in this. All are not willing to gave us the support. The product is still in non usable condition. After purchasing the product this is the second time within one year, the product is malfunctioned without any physical touch. Service technician checked and goes, and the panel fully dead after the checking visit. One month passed no response from any xiaomi india service team. As a customer am following up them for solving my issue.
Please do the needful as soon as possible.

Yours faithfully,
Muhammed aquib khilani

I am writing to express my extreme frustration and disappointment with the service I have received for my Poco X3 pro. As a busy professional, my phone is a vital tool for me to stay connected and productive. When it stopped working, it caused major disruptions to my work and personal life. To make matters worse, the service centre told me that it would take a whole month to fix the issue. This is unacceptable and has caused me great stress and anxiety. Not being able to rely on my phone has caused me to miss important calls and messages, and has even caused me to lose out on potential business opportunities. Furthermore, I have come to understand that the Poco X3 Pro has a manufacturing defect that has affected multiple users. It is unacceptable for a company to sell faulty products and not take responsibility for it. I trusted POCO to provide me with a reliable and high-quality product, and I feel let down and betrayed by the lack of concern for customer satisfaction. I demand a replacement phone with the same configurations as soon as possible. This is not just about the inconvenience I am facing, but about the trust I had placed in your brand and the money I spent on a supposedly reliable product. I expect a prompt and satisfactory resolution to this matter, as the delay in service and the faulty product has caused me a great deal of stress and frustration. I hope that POCO will take my concerns seriously and take steps to ensure that other customers do not have to go through similar experiences. Sincerely, Abhijeet

WXIN[protected]

I'm using poco X3 mobile from Jan 2021 and got software updation now and updated with latest version 13 then my phone got dead not able to switch on it now.

My phone Xiaomi 11 Lite NE 5G caught fire and got damaged. I am lucky that the phone didnt explode otherwise it may have risked mine and my family's life. As per Xiaomi this damage is out of warranty and they have refused to do any replacement or compensation.
They are saying that you can pay 70% amount if you want to purchase a new phone of the same model.

I have purchased Redmi 50inch smart TV in Oct'22 and it went faulty in Nov'22. Complaint has been registered and the technical person has physically visited my home on 28-Nov-2022 and taken videos and left saying unit is faulty and need to be repaired/replaced. Initially commitment was to resolve my issue in first week of Dec'22 but I did not get any kind of response from Xiaomi. Later in Dec'22 first week myself again called customer service([protected]) and they said by 12th Dec it would be resolved, I have waited till the date given and no further action has been taken. Again I have called on 12 Dec to customer care and got update that by 23rd Dec issue would be addressed. Till now no one has approached/contacted me to address this issue.

Multiple times I have called customer care, sent multiple reminders to (service.[protected]@xiaomi.com, grievance.[protected]@xiaomi.com,
[protected]@xiaomi.com) every time they say only one word issue is with backend team and they haven't updated the details they will call back me and at end on one calls me.

If the spare part is not available why the entire unit is not getting replaced or else amount is not refunded back by taking back the faulty TV which is under warranty.

Complaint details : WO:ISIN[protected]-3679, WO:ISIN[protected]-C81A

Product Serial No : 31370/d[protected]

At the time of launching this phone Mi10i. company promised us that it is the India first 5G enabled phone. but now when 5G is rolled out. this phone is not Supporting 5G. there are 5G Coverage in my area. but my phone is not working on the same. they made us fake promises. All my money gone in vain. I am very disappoint. I got cheated. I bought this phone over other only because they promised 5G.

Defective mobile phone recd., purchaesd on 9th aug. 2022. Contacted on customer care 5 to 6 times, no resolution. Visited service center 7 times, first time- software updated, 2nd time screen guard changed, 3rd time saying that returned mobile, your way of holding is not proper, 4th time, display changed, 5th time - said that no solution to us after that lodge a complaint against on Mi portal, then changed Circut., but problem persist.
Now no solution with MI service center, no response.
I want replacement of my phone or refund.
I am engaged in job. On every call I think, pls be no problem on call. I have suffered from heavy loss.
But feeling very emberssing when on call, automatically video call on, dialpad on, on mute, another call forwarding.
Hang on many times.
I want solution ASAP.

Thanks,
Teena Agrawal
[protected]

I was calling since in 26 dec, but no one from this team was able to assign 1 technician to repair my TV.

Worst service even, even the manager was not able to provide a single solution to my problem

All the agents which i have spoken to was rude after some time and even the manager was telling me the same thing that i have to wait for sometime time and see today its 4 days i am waiting for there resolution

Worst service ever dont use this company
This company will waste you time and money as well.

I gave my redmi note 10 pro max on 26 November 2022 in mi service centre located at paschim vihar then they said that it will be repair within 7 days because there is shortage of spare parts and phone's motherboard need to change and after 7 days they extend the time limit to two weeks more but still after two weeks phone is not repaired then I complain to all india helpline (complaint with reference number: WOIN[protected]) and they gave a time limit of 10-12 days and said that the problem will be resolved before that, but still not repaired or replace. Today, 28 December 2022 it's more than a month there is no update.
I want my phone to repair as soon as possible or repace.
#badservicexiaomi

I am facing very bad service from the MI service team.

After the purchase of TV from Amazon, I saw that there was a problem with screen within 1 day of my purchase. I raised the complaint and they didn't do anything. I had been told that a technician would visit me but nothing happened. Since 2 months, the screen is totally damaged and there is no output in the screen. I have raised the complaint 2 months ago and till now no one has contacted us and has come home.

I have called the service team and also chatted with them, everytime they say sorry and they tell me that a technician would call me and till date no one has called. I would highly recommend a refund of the original payment and its the worst service which I have ever seen.

Can you please resolve this issue.

I am facing very bad service from the MI service team. After the purchase of TV from Amazon, I saw that there was a problem with screen within 1 day of my purchase. I raised the complaint and they didn't do anything. I had been told that a technician would visit me but nothing happened. Since 2 months, the screen is totally damaged and there is no output in the screen. I have raised the complaint 2 months ago and till now no one has contacted us and has come home.

I have called the service team and also chatted with them, everytime they say sorry and they tell me that a technician would call me and till date no one has called. I would highly recommend a refund of the original payment and its the worst service which I have ever seen.

Can you please resolve this issue.

Hello Team,
I had raised a complaint with Xiaomi regarding my phone MI POCO X3 Pro whose mother board got crashed all of a sudden. My mobile is well within the warranty coverage so it should have been well take care of.
When I approached the servicing center, I didn't get any proper resolution from them. They confirmed that they will not able to repair or replace my mobile.
This is never acceptable as my phone is within the warranty period and my issue should be taken care of. Inspite of raising numerous complaints they speak rudely and don't even listen to me. They even challenged me to do whatever I want but they won't be able to do anything on this. I request you to see this on an urgent basis and I am facing a lot of problems since I am not able to use my mobile.
Complaint - WOIN[protected] was raised and complaint invoice has been attached to the ticket and even after that no action was taken by them.
Please see to this issue and address this on an urgent basis.

My Free Fire I'd Ban I Only Used Skin Tool Application Which Is Only Used For Fun I Didn't Know Because Of This My Free Fire I'd Ban I Request You My I'd be unbanned and in future I will not do any such mistake

My free fire id - [protected]

Thank you.

Dear team
After update my device front camera stopped working and i submitted my device in service center still there is no response from service center they are saying parts not recieved my job sheet number is WOIN[protected] kindly solve my problem it almost 1 month now

Dear team
my device note 10 pro facing camera issue i have submitted my device in service center from 1 month there is no response from service center they are telling part is not recieved my job sheet number is
WOIN[protected] my contact number is [protected] [protected]
Kindly solve my problem

My poca x3 pro was given to service centre on Nov 12 2022. The phone was not workin(complete shutdown). The service centre has not repaired it yet and not getting any proper response from them. My phone is still with them and they are also denying to give it back

Hi, I had bought xiaomi robot vacuum mop 2 pro, it functioned fine just for 2 weeks and later stopped functioning upon complaining to xiaomi service center it took them 2 weeks to send their person at my place just to pick it up. once the pick up was done ever since then the unit never returned my home, it has been almost 3 months now, the service center person keeps giving silly reasons like part has not come and when i request for replacement he gives another persons number who does not respond, then i keep emailing them almost 50 times now and the response is always we are working on your issue but nobody actually calls me regarding it, it is always me writing them mails and i get cold responses. i feel completely helpless and cheated, i need help please

I purchased Mi electric compressor in June 2022 in rs.2500 but it's not working after 5 months. Company is not taking any interst to replace the item by saying that the warranty has been expired and The product is not repairable. I want my refund or help me to replace the item. I don't think rs. 2500 is enough for 5 months use of product. Company is making fool o[censored]s.

I have purchased a mi tv in 2020 . Now it's panel get damaged and I tried many times to contact with customer care they are not giving their attention