Xiaomi India Complaints & Reviews

My MI smart TV stopped working suddenly after 13 months of purchasing. I was asked to book service repair request and I did the same. The service engineer came and checked and informed that panel is not working. Later my TV was replaced after about 10 days of calling up the service agency people.
In a day only I felt that the replacement TV is not getting updated. It took me 6 days to update it. And just after 8days of replacement the replaced TV also stopped working. Again I had to book service request, engineer came told again there is problem in panel.
It's been more than 15days I haven't got any replacement or any other solution to my problem.
I have written so many mails to Xiaomi but nothing has happened still.
It's been more than a month that I am not getting any solution. Their customer care number is of no use... It doesn't work properly and there is no use of chat as you are talking to a robot that has solution to only a limited queries.

Dear Sir,
Myself Chhotu Singh, my mobile is in warranty period device name is Redmi 10 prime, model 21061119BI WITH IMEI no. - [protected]; Right now my mobile is suffering from network issue in which no service is showing due to this issue I visited my nearby service center situated at Sec-4 branch, Bokaro. I want to share this information as I am a victim (consumer) of bad behavior shown by the service center employees. First of all they I have observed that, they don't even know what to do in this situation as they told that mobile is having some software problem and reset my phone due to which I have lost my personnel data, after then when they observed that tower is still not working then they suggested me by saying that they think that it might be a hardware issue and come after 10 days as they don't have related parts to repair.
Sir, I want to ask you is that possible to work without mobile in today's world. Sir, due to service center issue most of the people are moving to buy other phones. This became every consumer issue but the problem is not shared to you because most of the middle-class family is having this MI phone but due to lack of education, they are not able to share the information.

Therefore, I urge you Sir please do the needful action.

Email: [protected]@gmail.com

Severe lag on installation of new sept 2022 update on k50i 5g with YouTube, Google & Play Store specially not working can't open new app or download then. Camera lag can't view photo after clicking instantly and severe heat after camera screen freeze.

MI is the one of the biggest Fraud brand, never choose buying MI TV.

It's been just 3 months we purchased TV and the display stopped showing up any content. We have been following up with CROMA online and MI TV for more than 45 days now and there's no proper response.

If MI look into this and resolve my issue, I'll update the same here. But if yu feel why all this hassel least you can purchase Amazon basics TV which is way great than this.

Contact details :[protected]

I purchased a product from Mi store, it was an adapter(fast charger) and a cable for charging.On using it I noticed the adapter as well as my cellphone device was heating at an abnormal level. On visiting the store, the lady checked it again where my phone started showed similar results. In spite of that she denied of any defect to the product saying it's normal. I contacted the Xiaomi customer support to register about the issue where they claimed Xiaomi has a no refund policy (which is no where mentioned clearly neither on the invoice not on the website) but I found their global policy saying if customer is not satisfied with the product on getting intonation from the customer the refund is initiated. I demand a refund for the products purchased by me so I can discontinue the use of this company products as customer safety is their least priority.

My name jadhav kalpesh laxman
Mo no [protected]
Job site no.WXIN[protected]
I buy poco X2 in 1/08/2020 but after 2 year using the poco lettest official upadate i updating my camera and touchscreen note working. when I go to service centre he told me he is lettest software problem that's reasons you change the motherboard. And his cost 8399. He fully company fully responsible. So company device free repair and replacement.

I have purchased a TV of Mi in the year June 2020. My TV is not working. it is still in warranty. Would request you to please help

After update Mi 13 My front camera of poco x3 doesn't respond... There is no proper solution provided by Xiomi india... It's not only for me.. All the poco x3 users faced the same issue..

Redmi 8 Bootloop issue Random reboots issue Network signal problem issue

Display and touchpad are in good condition but suddenly no touch response.

Most humbly I would like to state that I had placed an order with MI store for phone- REDMI 11i HYPERCHARGE 5G, 6GB RAM, 128GB STORAGE STEALTH BLACK for Rs24999 with exchange of my old phone REDMI NOTE 5 PRO on 12th October 2022. The amount of the phone after exchange offer reduced to Rs17529. However, at the time of delivery on 15th October, the delivery boy refused to deliver MI phone stating that the old phone under exchange offer could not be accepted due to the reason that it has a damaged screen. In this regard, I would like to state that at the time of placing order the exchange offer does not specify the condition of the phone to be exchanged i.e. MI exchange icon does not specify the condition for exchange as is available on other E-COMMERCE website. However, the condition of my phone is absolutely okay it has a minute screen damage i.e it is very much functional. As I was waiting for the phone for the last 3 days and on hearing that the delivery boy going to delivery the phone I deleted all data from my old phone. Non delivery of REDMI 11i HYPERCHARGE 5G, 6GB RAM, 128GB STORAGE STEALTH BLACK has caused harassment to me as I have no other means to take backup of my data. I, therefore, request you to look into matter and get REDMI 11i HYPERCHARGE 5G, 6GB RAM, 128GB STORAGE STEALTH BLACK delivered to me at the earliest. Thanking you in anticipation. Hoping for an early action.

I had complained on the 21st regarding the broken front brush & also complained that the demo person could not explain all the features as he said that this is a new model & he is not aware of all the functions.
I purchased the machine on the 18th & still cannot use it because of the demo delay, also the broken brush has still not come.
In the first place I dont understand why the brush should break the next day only, does this reflect on the quality of your products.
I don't understand why you send staff who are not trained for giving a demo.
Also when the company doesn't have spare parts why do they launch and advertise the product.
How would you feel as a customer if you have purchased a product for Rs.30000/- and cant use it only because the company doesn't have a person to give a demo.
Till Today nothing has been done, neither have I got the spare part nor the demo, I have been complaining by email as well as phone but I have not got any definite answer.I would strictly advise customers not to buy prodicts from this company.
Please resolve this problem

Please do the needful at the earliest to avoid further unpleasantness,

In Dec last year, I had my Mi 11 ultra's display repaired; after that, it was working fine, but recently I've been experiencing issues, such as WiFi and hotspot not working, then call echoing, and then my speakers stopped working last weak. I then visited the service center in Bareilly. Afterwards, they tried software, and then I found out that the last time I got my phone repaired, they closed the back panel with an addesive of the Redmi...

Hello Mi team,
Purchased Mi TV 4x 65 Inch directly from Xiaomi Technology India Pvt Ltd - ONLINE on 21st Oct 2019 for Rs: 54, 999 + Mi Extended Warranty of 2-yrs for 1, 499.00 vide Order No:[protected]. Warranty covers 1-year Product warrant from 21st Oct 2019 to 20th Oct 2020 + Mi Extended Warranty starts from 21st Oct 2020 to 20th Oct 2022.

But your one assist is not able to see my extended warranty. When have chat with mi.com, the person verified and confirmed extended warranty is valid till 20th Oct 2022. Pls check and resolve the grey patch mark on white background on the screen.
Also have raised 8 to 10 complaints with Mi service [protected] & Mi One assist [protected] but no action or response - they just closing the tickets or complaints. Had a online chat with Mi support agent and he confirmed the Extended warranty is valid till 20th Oct 2022.

But Mi support team are not resolving the issue on mi TV 4x 65 inches grey patch mark on white background on the screen.

My tv is not on screen ...just mi logo is came. But not playing screen after logo reveal ...that the problem is facing among 3days .

After updating my phone front camera is dead.
my warranty is over.
service centre is charging 12000 Rs.
why should i pay for the mistake of company?
Resolve my issue.

I have purchased Xiaomi smart TV in Nov 2021, after connecting to Airtel DTH setup box TV start working fine. After 2 months there is problem when we start the TV. As we on the TV disturbance come to screen then we need to restart the TV and then it disappears.
We contacted service center various time, they never replied politely and never solved our issue. meanwhile, we also changed our setup box twice to resolve it but didn't work. Now whenever we go to service center, they say problem is in setup box.
In this Nov 2022 the warranty period will be expired, after which service center will charge to resolve the issue and replacement of TV would not be made.
WE WANT OUR TV UNIT SHOULD BE REPLACED WITHIN GIVEN TIME PERIOD. i.e., BEFOR NOVEMEBER 2022.

My name is Sohail. I am a regular customer of Xiaomi from the past 5 years. I am a Diamond class user with 2833 Mi VIP Points.
I have never had this horrible experience with Xiaomi earlier. As there was some technical error while ordering from my Mi Id I ordered the phone from my brothers Mi Id.
I ordered Redmi K50i 5g Mobile, (8+256) Stealth black color with an exchange of my Redmi K20 Pro (6+128) (which was also earlier brought from Mi Store). Before ordering online i visited the local offline Mi store and asked the exchange price. The salesman downloaded cashify app enetered all the details checked my phone physically and told me the value would be 9500 Rs. But as there was no additional discount offer on the local offline store i decided to order online.
As there was no exchange available on my current address i sent the mobile to Aurangabad near my brother where the exchange was available.
But at the time of delivery the delivery guy rejected my old phone and the reason he gave was, the phone has scratches on the side frame. I told him that it was obvious that the phone would have scratches on the side frame cz its a old phone and its used. But there is no scratch on the screen. The screen is new in condition. The phone is in working condition as that was the only thing mentioned while ordering. Obviously there would be minor signs of wear and tear due to the use of the phone. But the delivery guy was not ready to accept it. I told him this is not done. I have already seen the exchange of Amazon.in & Flipkart.in and they just reduce the amount as per the phone's condition. And i am ready to pay the difference amount of 500 Rs. How do you expect the phone to be without a single scratch. But he said we only accept phones which are 3-4 months used.
I then contacted the Mi Helpline no. twice and they made my experience more horrible by just asking me the details as my name, my registered mobile no., My email id, my address, each and every time i call and they started annoying me with all the formal talks but were not ready to notice the real problem. During the first call the lady on the phone told that she sent a text message and i should upload my phone's photo's on that, i repeatedly asked her to spell out the link as i did not received the message but she never bothered. I never got the message neither she spelled the link.
Then i raised a request from My Mi Store App. In Accounts Section through Contact us option. There i was not allowed to add a message of more than 200 characters. I wrote as short as possible entered the details. Uploaded the photos. And sent it.
Then next day i received the mail and it said dont reply. In that mail they accepted that my phone is in working condition. But now what should i do? How should i exchange the phone?
And i am again mentioning that the phone is in working condition. It turns on. Its touchpad is working. It calls and does all ths functions. There is no cracked screen or physical damage. There are only some minor scratches on the body. How can u reject a phone on the basis of scratch.
I[censored] never intend to exchange the phone why just advertise all this. And its terrible that no one cares. I got a call from xiaomi for the order confirmation. Then i requested them to send me a mail about the reason of cancellation so i can take some action as i paid the amount and still they aren't delivering. But they refused bluntly that we cant send a mail. And said thank u for ur time. I request you to kindly take a look into the matter and please help me as soon as possible. This is ths first time i am so disappointed with the service of Xiaomi.

Lately the camera app in my 11t pro has been crashing whenever I take some pics or even when switching to video.
Please provide a fix for this ASAP.

I have to poco device
And I have some technical issues with my phone
But I can't contect to team
I have refrance to number
[protected]
But it's to mujh busy so how can I contacting to team please guide me