Xiaomi India Complaints & Reviews

Dear sir
I had purchased redmi note 6 pro from flipkart nd which is sold by your store. Nd now the charger creating problem... Nd the period of 6 months of guarantee is running... So kindly tell me how I change my charger from ur store. Without coming at ur place...
I m waiting for ur answer kindly inform me soon.

Thankyou
Ashi garg
Student

Dear sir,

This is third time i am drafting the mail in complaint consumer form. I did not get solution from mi even i has been harassed by mi online customer support, mail support and service center.

I have request to mi team to refund my money because i have been facing this issue since 1st day. I visited four time and waste my time and wealth on this oem defect set, but not resolve yet. They are saying forcefully, it is ok.

Kindly help us to resolve my problem otherwise given refund shortly

Dilip
+91-[protected]
Oder no.[protected]
Order date - 25march2019
Job sheet no.- wxin[protected]
Job sheet no.-wxin[protected]

Sir, I ordered xiaomi redmi 7 mobile dated 18 apr 2019.Due to late delievery issue I cancelled my order by next day.I paid ordered money through debit card.Till now I didn't get my refund.my order no is [protected].company claim that refund will reflected within 7 days in your account .But not same here.After 6 days I got my cancellation msg..So plzz resolve my matter.

Sir, on dt 13.02.2019i buy a new mobile charger from mi care, angul, odisha. Charger got out of order after one month. But i lodged a complain at that mi care on dt 04.05.2019.
The manager refused to give a new charger based on warranty. She told me that charger warranty is one month only but it is six months warranty as per mi care. So please look into the matter.

I bought two handsets of redmi note 7 pro which was delivered to me on the 24th. I purchased mi protection plan with it which hasn't been activated yet. One assist has confirmed that the problem is coming from xioami india. The woin number is as follows woin[protected]. I need my plan to be activated today itself. It's been more thn 9days now. I've been calling mi on a daily basis and this is mi india harassing it's customers

I brought redmi y2-3gb+32gb. I found an issue with mobile data. The service center in chennai (Kanthanchavadi, velachery and adayar) took 1 week to solve the issue by changing the board. Again i am facing issues with headphone status. They keep ignoring and saying they don't have the board. It will take 15 days to get the board, so please approach the other service center. I got the same reply form all the service centers. For the last two months, i am not even using the phone and keep waiting for the board. I know xiaomi india don't have enough time to focus on selling the mobile in flash sales and they don't want to care about the service. But still i not sure what to do then, so i raised the complaint here.

During first visit service executive said after checking the device and bill for display concern and said there is display issue and you have to replacement it and she said it will be free of cost and part is not available so she said me to come in next week... Today i visited service center now without checking the device now they are saying it will not be free of cost you have to pay 4700rs, so i asked last week they informed him that display replacement will be free of cost.. Now service executive is not responding anything and said call to call center and complaint to them... Without checking the device they are saying the amount for replacement worst service executive... They are least bother of customer complaint and arguing illogically with customers.

On 30 apr 19 three fraud transaction has been done using my debit card to order some mi product.
As it's done by some unknown person i don't have order i'd.
The transaction details are attached in the photo.
Kindly cancel the order as earliest as possible to help me get my money back.
Please respond soon.
My contact details:
Shubham tiwari
[protected]
[protected]
[protected]@gmail.com

Team,
My order no is [protected] with the name sayali sanjay tambave, i have booked poco f1 mob on 19th mar 2019 but they didn't deliver mob till 25th mar 2019 (As its a birthday gift) and they have returned the produc n 25th may. Customer care informed me that refund will be processed within 8 days but still i have not received refund. I have called so many times to cust care but nobody is telling about refund.

I want my cash as soon as possible s i have made payment through credit card and am getting interest for the amount.

Such worst experience with mi.

I am ordered redmi y3 on 30 th april 2019. But yet to be it cannot shipped. Only shows shipping shipping and they give wrong informations about the product tracking. I am totally confused and tensed. I must need the product before 7th may 2019. What irresponsible service. Very disappointed. What can i do? What wrong with them? What was the solution.. Please provide as them as fast reach the product on my hand

Myself Pradeep Kumar from Dilshad Garden Delhi. Mi user from 10 years.

Today i was gone your service centre for repairing my mi max prime. Issue in my handset is that my mi account is not login from 2 to 3 days and my handset is charging very slowly your mi store executive said that it should be repaired in 2 hours then after 7 hours they said sorry sir your handset has been dead i said what, what do you mean by sorry sir how easily u can say your handset has been dead without any warning without any written bond sign by me how u can say my phone has been dead. They said its our mistake we did not inform you in advance and written warning letter signed by you that's our mistake sorry sir. Without giving warning and conditional bond how can they dead my handset i am giving well conditional handset to your service centre. Please request you to resolve my problem i want my handset in well condition or refund my money asap. Take necessary action againt your mi store.

Please note that if the request is not considered favourably, i lodge a police complaint against your store and may approach consumer forum and mrtpc for redressal.

Service centre and documents attached details are given below:

PM Enterprises
Office no. 6, Ist Floor, DDA Market
Pocket - I, Dilshad Garden
Delhi -110095
Contact Person : Mr Yatin
Contact No. [protected]

Thanks
Pradeep Kumar
[protected]
[protected]

I ordered a poco f1 phone of mi. Got it delivered after 4 days. On checking the phone i saw that the seal was broken and the phone was not working.
On talking to customer care, the company executive was not willing to help me. The executive told me that there is no refund available and the replacement is cancelled. This used phone is all ive got now with me.
Please help me and take action against xiaomi india.

Hello dear,

I am MI user, purchased Pocco mobile, few months earlier but my experience is very bad, i am not fully satisfied i had experience so many hang issue yet even its only after few months your product shows me actual performance what you guranteed and myth about this phone that it is flag ship killer and all fakes now
I purchased this phone with very excitement but all has gone now after use it and so many hang experience and other too on this . Fully dissatisfied,

This is the service you provide to your customer?

Refund my amount back..or do something else,

I need urgent action from your side, otherwise in future i am not gonna purchase mi mobile, even also give actual negative experience what i faced yet to anyone who will ask me about your product and service.

Waiting for your reply

Thank you!!
Rajeev bahuguna
Mob - [protected]
Email id : [protected]@gmail.com

Xiaomi india is making fool of customers in name of flash sales. The product comes in stock at 12.00 pm and is out of stock at 12:00:00:00:01 pm. If you guys cant have enough supply, first increase the production and then try to sell the products! Cheats. I can't understand how indias number one brand can be ignorant of such a serious issue. They keep launching new phones but the products are never stocked enough to keep up with customer demand. Ex mi fan!!

Incident date : 30/04/2019

From last 2 days my mobile is having auto off problem. When i contacted service station (Pune) they told me that there is issue with battery you need to change it. I have explained them that i have purchased mobile on 28.04.2018 and battery backup is fine.
They have told me that we have checked your mobile it is because of battery.
I have paid rs 1355/- for the battery. And from the same day night it started giving same problem of auto off.

I thing they have unnecessary changed the battery as there was no issue with the battery. And they have cheated me for above amount..

Regards,
Manish
[protected]@gmail.com

Hello, I'm Rahul Kumar from bokaro, jharkhand. Me buy my new mi note 6 pro in the month of January 2019, but after 2-3 months my phone battery getting drained very fast and doesn't give me backup, so i take it to Xiaomi(annapurna service) care which is situated in ranchi, after checking my phone, they said to me that sir you have to give a some of 1356 Rs. Because your battery is licked and it have some physical damage(but I'm never opened it before in any local service center), after hearing that I surprised because my phone is in warranty, then why they charged me. After discussing they didn't change my phone battery after I paid the Bill then they repair my phone. So please justice my problem.

To,
MI phone
Sub : complain regarding the staff of the MI customer center ghatkoper east specially manish jaiswal reg-:
Sir,
I purchased redmi y2 through flipkart on 19 feb 2019 after 2 month the display of this phone is not working the phone is in Worrenty so i search the customer care Centre i found one in ghatkoper and 2nd in CST Mumbai because my office is near to CST station so i went to customer care CST to resolve this problem after some procedure miss shally told me that the part of this phone is not available here then I asked if there is another customer care Centre having this part she replied yes in Ghatkoper east mumbai and she phoned in ghatkoper customer care Centre for confirming the part and they confirm that the part is there.
But i went ghatkoper customer care Centre the tell me there is no part in this Centre i told that CST customer center asked in morning and I came evening in same day bus the guy named MANISH JAISWAL behave me that i m telling lie and the behavior of this guy is very bad I asked tell me if tere is any other Centre is having that part or not and I don't know whether he is not able to tell or not telling purposely.
I asked please give in writing whatever you so that I m. Having proof that you actually not having the par but manish refuse to do that and said do whatever you want. After that I requested please do ASAP or tell me the other customer care Centre having the part.
Next day I called and ask for the same and they reply wait for 3-4 days means I have to waste my time for this I totally assumed these guy is waste my time so I google other service Centre and called one situated in prime mall vile parle and they are having the part and I went and thanks to this team they resolve my problem.
My concern is only that that manish jaiswal is waste my time he is non co-operarive and don't know to behave with Customer.

Dear sir,
i am customer of redmi 5 mobile phone sir my problem is my mobile phone heating when phone on charging.So phone is not complet charge. I was gone service center for reparing phone bt service said phone is moisturing with water i was gone 2 to 3 tym in service center.But my phone not repair my phone is warranty period
i requested plz repair my phome immediataly.
Thanking u

I have purchased mi led tv from amazon, received delivery yesterday and today i have raised my installation request. Tge guy have called me and he was talking very rudely to me. He was not listening me at all. He starts abusing me as well.

The guy name was amit dogra and he has no sense to talk with their customers.

Xiaomi you need to think about this guy. He is not beneficial for your business.

Regards,
Ajay thakur
[protected]

I wanna buy mi note7 pro in sale and when they started sale in mine store i immediately pressed buy option it showed that it is taking to the payment page and is still loading and then after a minute it showed out of stock. So my question is xiaomi giving proxy rights to mi. Stores or other mobile showrooms to opt in flash sales as users who are ready to buy it in the sale are not getting them. So is xiaomi trying to sell them in high price offline