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Xiaomi India Complaints & Reviews

www.mi.com/in

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Updated: Sep 13, 2025

Complaints 6140

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259

Unresolved

5881

Bad 😕 It seems that Xiaomi India has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.

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Xiaomi India reviews & complaints page 103

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Address: Tapdiya house ,near apsara bar , dende colony ,sai nagar amravati 444607, Amravati, Maharashtra

Mi mobile are not charge when I goes 1 st time mi care center amravati they said we want to change your support after they change my mobile support I pay the for support of Mobile but evening same problem are create now we goes 2nd time mi care center now they said your motherboard problem they can't tell me 1 st time I goes that your motherboard problem frist time 650 rs take form me now they said 3000 rs require for motherboard if can't paid your mobile are not repair

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Address: NehruNagar, Hyderabad, Telangana, 500026

I PURCHASED MI TV 4X PRO 55 INCHES ON 23rd MARCH,
I am very disappointed from you i raised installation request for 25th March (3 pm to 6 pm). The engineer came and opened TV BOX and installed, when he was trying to switch ON TV with Remote it was unable to SWITCH ON.

Later he tried multiple times doing same and conveyed me that there is a problem with Remote, you please raise a complaint to customer service. Later on 25th March i raised a complaint and another message came as Repair request has been registered for Mrach 27 2019 (9.00 AM to 12.00 PM). On 27th Service engineer came and checked TV and later said that problem is with TV sensor not working and he recorded Videos and took photos of TV and went away.

On 28th March i called Service Manager and he said that we have requested for exchange of TV, We will let you know once i get approval for new TV.

On April 1st i called customer care and they did not provided me the status of my issue or did not provided the solution for the issue.

I request XIAOMI India to refund my money and take your TV back as service is VERY VERY VERY BAD.

I think MI don't want to help customer after sales, they only believe in sales.

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E

Erode Sundar

from Lalgudi, Tamil Nadu

Apr 3, 2019

All redmis except redmi note 4 support BSNL 4G. Pl replace the set. Or recall all the products.

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Address: Patna, Bihar, 800008

Website: www.mi.com

L recently bought a phone redminote 7 pro in red colour but after shipping they tell me the shipment has been canceled excepted delivery for the phone is 31 mar but it was not delivered till yet. Then i told to company pls reship my package which was canceled due to technical issue i face too much prblm form this act so i want pls reship my order as quick as possible because we are not able to order easily on sale days because it became out of stock within seconds. I ordered my phone by mi.com my orderid-[protected] so kindly solve my issue or throwout this cheater company out of lndia... Pls government of lndia

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It's Ram

from Chennai, Tamil Nadu

Apr 3, 2019

The recently launched BSNL 4g networks in Coimbatore, Tamil nadu, works on every redmi devices except redmi NOTE 4. This problem is due to missing of LTE BAND 1(2100mhz) bandwidth. I would like to get this problem cleared by introducing any SOFTWARE UPDATES or i would like a replacement or refund.

RAM ADHITH,
[protected].

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Address: 1/6234 east rohtash nagar shahdara delhi steet no4, New Delhi, Delhi, 110032

Dear mi
I bought a mi 3c router on 26 may 2018. And now it's suddenly stop working. I visited to ur service center in krishna nagar from last 2 weeks all employees says me ur router will come tomorrow and nothing else they a saying to me now today one of the employee disconnect the call in middle and say do what ever u want to do ur router will not come

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Address: 15 umiyapark society part 1, Maninagar east, opposite kidzee, Ahmedabad, Gujarat, 380008

On what Base u rejected my order? 2) how can delivery boy decided the product is not acceptable? 3) how can u give authority to illiterate people right to verify the product? Where ur Mi Store ready to accept my products? 4) JUST send me the delivery boy authority certificate about verify my. Product? 5) Last thing why you not refunded money immediately as u r denying the wrongly my product. My order I'd is [protected]. 6) I needed my refund with interest as u keeping my money with u for 10 days without delivering product. 7=) Also ur delivery boy said that i[censored] purchase from flipcart than no issues but u order from Mi it will be not acceptable. 8) you guies have more trust on delivery boy compare to customers.

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B

balmukand30

Apr 3, 2019

My new purchase mobile red mi note 7 pro camera slowly working and show error .
mobile volume sound dont clear

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Address: Gulbarga, Karnataka, 585102

Hello, yesterday (27/3/2019) at 10.55 am, i gave mi 4a handset to service center at sreenivas electronics exclusive service center of mi in gulbarga, there was a broken glass display of handset, i took token and told them the complaint they asked to me to come after 4 hours but i went at 6, the handset was not ready i kept waiting till 6.45 finally i received the handset with same broken display and the lock button with volume button was not working when i got the handset n the engineer was talking in such inappropriate n rash manner, felt like visited some road side service center, i did not receive my handset in good condition further got the volume button broken n he pasted it with cello tape, such type of service is mi providing? Who is gonna pay the volume button amount and what about the rude person, sorry to say taking this issue furthermore in all way possible, this improper behavior is not acceptable, coming from lawyer family this behavior and improper service is unforgivable.

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Ramu Kandhasamy

from Chennai, Tamil Nadu

Apr 1, 2019

My mind totally upset because of xiaomi.i purchase four months but complaint continued three months.i am going to visit service center in twenty times and ten times job sheet.not responsibilities customer care, service center all person's not clear my problem

misbehavior with improper service - Comment #3393131 - Image #0

misbehavior with improper service - Comment #3393131 - Image #1

misbehavior with improper service - Comment #3393131 - Image #2

misbehavior with improper service - Comment #3393131 - Image #3

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I ordered a mi note 7 on 13th march mistakenly and cancelled it immediately. But my refund hasn't come yet.
Order id: [[protected]]
Complaint no. [woin[protected]]
I haven't received my refund. Its been over half a month.

I have already sent my bank statement via email and checked with my bank also.
They say it will be back in 8-10 days. Its been over 15 days.
Please resolve the issue.

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S

Sharmameenu

Mar 28, 2019

I was a big fan of Xiaomi handsets and using Xiaomi mb only from long but my recent purchase of redmi note 5 pro disappointed me. Since I have purchased this model from Flipkart sale last year facing one and other problem with mobile.

A

anuragagrawal333

from Bikapur, Uttar Pradesh

Apr 15, 2019

did you get your refund.. how many days it has taken.. plz plz reply.. i got exact same problem. i had ordered poco f1 on 21st march and cancelled it but no refund yet.. plz reply if you got it..

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Address: Proddatur, YSR, Andhra Pradesh

Dear sir/madam

I mr. Ravi mekala and i purchased redmi note 5 pro mobile from flipkart through online dated[protected] from the second week of purchase, the volume button does not work suddenly it's stopped. And i searched and learned via youtube video for the solution of the problem and i have done my mobile reboot then it works as usual but after doing it works only for a while and does not work the volume button again. So i've visited to the mi customer care in proddatur and i explained the problem briefly to the people. And they taken my mobile keep in their service point for an hour after they returned and said that your mobile repair is over. Then i left from them but the trouble came just 6 hours after the repair was over. And the customer care person says if this problem persists you should change your mobile software...! I do not understand!!! Why should the software change to this small problem? And it's deeply hurting and very sad for me. Please solve my problem.

-please do the needful

M. Ravi
[protected]

Invoice no: faaaaz[protected]
Date:[protected]
Handset:x146n5r
Hsn :85171290

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R

Rohit Kolankar

from Pune, Maharashtra

Mar 28, 2019

I found my left side of mobile burnt little.
There is a mark of burning there..and my mobile is in warranty..I brought it from Flipkart in December.

I want help from you as fast as possible.

volume button not working - Comment #3390607 - Image #0

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Address: #7, 1st Cross, kaveri Layout, D.R.C post, Tavarekere, Banglore, 560029

Website: mobile.mi.com/in/service

My pocohone f1 (3months old) was considered out of warranty, it was working fine only the camera is not working... I had visited mi service center they informed the phone is slightly bend (Keeping in pockets) it was not pressurized. As there are not dents no scratches or any openings for the phone. Internally there is dent beside the camera module but outside there is no dent or scratch. The phone costs ₹19, 999 and mi wants me to pay ₹16635 for the repair. I was question by mi that the phone was pressurized... But it was not pressurized.. There are no scratches or dents or any openings to the phone. The bend is also not noticeable until u place the phone on a flat surface. If keeping the phone in pockets bents it... The battery is bent, the display is bent, the motherboard is bent and there is dent beside the camera module internally but from outside there are no defects... And after all this also the phone is working absolutely fine like before. So either the quality of the product is not upto the mark or the device was faulty from before.

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S

SURENDERA SINGH SOLANKI

from Surat, Gujarat

Mar 27, 2019

Xiaomi India had launched redmi note 7 Pro and 7 and there flash sale was on 20 March and I am not able to buy the phone because there are no phones available please do something of this company because it gives false promises to their customers

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Address: Xiomi India, New Delhi, Delhi, 110058

My name is manish kumar chauhan and i have been using xiomi redmi note 5 phone in blue colour since 7 months. I m residing at delhi. I have used many phones of redmi. The problem occurs when on holi i. E 21.03.19 my phone blasted in my house. Fortunately it was lying on the table than. The phone's lower portion was destroyed rendered it useless. Its screen is broken alongwith lower part. I do not know the reason behind it. I went to xiomi service centre in janak puri delhi but they said it was not blasted but damaged because of my fault. They said that it would cost 6000 to repair the phone. But i think company should repair my phone immediately as it was not my fault in it.
I could got injured but fortunately i survived.. It is first job of xiomi to repair my phone in this case but they do not. You are hereby requested to plz replair my phone at the earliest. I am attatching herewith the pics of my phone alongwith its bill.

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A

adisesha

from Hyderabad, Telangana

Mar 27, 2019

Sir,
I have purchased MI TV 4a LED 43" TV (WU74843/MI ) vide invoice No. FAAA[protected] dt 19.08.2018. now it is not working ie., not displaying . Request to depute technician to rectify the problem.
Y ADISESHA REDDY
Mobile No. [protected]
[protected]@gmail.com

S

s@r@th

Apr 28, 2023

Dear Manish,

Just wanted to say that you had a narrow escape. Nobody including the Company wouldn't have agreed; instead they might be trying to put it under your fault smartly. Unfortunately it is very sorry to say that it has taken the life of an 8 year old girl from Kerala 2 days back. Its also a 3 years old Redmi Note 5 Pro which was blasting while the girl was watching videos in the phone. It was giving the effect of a Bomb Blast for the neighbors they were seeing the little girl lying with the shattered face :( This Girl and Grandmother was only present in the home when the incident took place and they had went to the kitchen for taking water during that time. Her parents were outside that time. She had lost four fingers and head was severely damage. Forensic team informed it was the damage happened in her brain caused the immediate death. Normally this could have happened due to the over heating if the phone was in use while keeping it on charging. In this case that was also not happened. Forensic and Police investigated and found girl was lying in the bed during this incident and there were no plug points to charge the phone. If anybody see that phone after the incident will not believe that's one cause such an injury and death. There were some damages in the display only and doesn't feel which had made such a terrific explosion. This is really dangerous. I just searched after this incident and found your post. You can see this incident in the news. It is happened in Thrissur district of Kerala. Its a shock for everyone.

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Address: Bachupally , Hyderabad, Hyderabad, Hyderabad, Andhra Pradesh, 500090

Hi my name is sai form hyderabad, to day morning i cam mi service centre near kphp road no1 mi service centre at 9.30am, shop open at 10am,
Staff came but they are allow inside until 10.30 i ask to sit inside but they said no i'm dissapointed on the behaviour, receiving of the customer is the main important. My opinion next i will buy or not suggest mi mobile to my frnds or coluges

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P

Pracheei Patil

from Nashik, Maharashtra

Mar 28, 2019

Hello,

i buy redmi note 5 pro in november, but yesterday suddenly it is offed automatically, i was go in redmi store but and they said that they repair it soon, but i wanted to ask is it happen again with my phone ?

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Hi

I have a purchased my POCO F1 in october 2018. Since october 2018 to now, I have had dead pixels in the upper left corner of the screen first time in december, when I got my screen replaced. Then in february, when I got my phone replaced and now avain in march, where they are telling me that they will replace the screen again.

Is there any other solution to this? I don't want to get into the same cycle again and again.

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mohammed ghousemohiddin

from Savantvadi, Maharashtra

Mar 27, 2019

Sir, i am m.Ghouse mohiddin customer of mi led tv, i purchased on feb-09-2019 all is good, but wireless connectivity was no sound
so i hope to please kindly solved my problem early as possible.
Thanking you sir,
mobile number :-[protected]
mi32 led tv imei number :-19764/[protected]

poco f1 dead pixel issue manufacturing defect - Comment #3388429 - Image #0

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Address: SECTOR 31, 201301

Website: MI.COM

I made a purchase of mi tv 4a pro 43 inch on 17th march after talking to mi team on 17th march. She told me that amazon prime video and netflix would run on it once you install apk file on your laptop and run in on the mi tv. But i have been doing it since yesterday and it is not working. Once i called amazon prime and they told me that mi tvs do not support this. So am not able to see netflix and amazon prime videos on this tv
I was misguided by your team on 17th march and i asked her specifically that i want to see amazon and netflix on the tv then i ordered the mi tv 43 pro on the same date asap because your lady executive told me that. Please check your records and get back to me asap.
Order no from mi.com - order id: [protected]

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R

Rkm khan

from Morena, Madhya Pradesh

Mar 27, 2019

M having some with my phone so m visited my nearest service center for repair my mobile display
Before 15 days they agreed to change my display but now they denied to change my display
Am requesting to xiaomi india to change my mobile display my phone is in under warranty
Mobile no. [protected]

Thenks

mi tv 43 inch 4a pro - Comment #3388215 - Image #0

A

akash sahi bharti

Mar 27, 2019

My phone is band

mi tv 43 inch 4a pro - Comment #3388436 - Image #0

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Address: Vill- Mulankata P.O.- Mulankata Town- Raha, 782103

I purchased a Mi Note 5 Pro in late October'19 but within a month dust started depositing in the rear camera. I went to the service center but they failed to give me a permanent solution, instead they just cleaned the rear camera and send it back to me. Even I called customer care and described about my problem bt they funnily replied that keep your phone away from dust, which was really a very disappointing answer from Xiaomi. Till date i.e. 5 months since the purchase of the product I have visited the service center for more than 4 times to clean my phone's camera which is really a very huge problem for me as after the warranty period they will start charging me for the cleaning purpose. So it is sincere request to Xiaomi to look upon my problem and gave a appreciable solution to this i.e. the replacement of this defective product as soon as possible.

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Address: H No 4-73, mothe wada, AMBARIPETA, Mandal :Velgatoor, District :JAGITYALA., 505526

I buy the product 28th february. This product plz shipping to me this product. I can't understand this product details. If you know to send me.
I buy the product 28th february. This product plz shipping to me this product. I can't understand this product details. If you know to send me.
I buy the product 28th february. This product plz shipping to me this product

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Address: 122001

I am very disappointed from you i rased installation request for today 24th march (9am to 12 pm) but no body call me or come at time.

The no. You provide me is switched off i am trying this no. From morning. I called your customer care but he didn't give me solutions.

The call center agent advice me to wait till 2 pm. Why i have to wait? When i scheduled the time slot of my preference. I was waiting for the service engineer till 12:15 pm but no one call me or come

I think the mi dont want to help people after sales service they believe in sales only.

.

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Address: JP nagar, 560078

Regret buying mi tv, as it wont allow to run any standard apps like zee5, which is built-in app, though we can't play zee5 content.. How pathetic, it is. Zee5 is built-in app, still its not working from beginning. Contacted customer care.. Things not fixed for the past 6+months.

Nasty useless worst remote, not even comparable with other brands.

Customer care too hectic, its just for name sake. Useless. Called mi customer care, no use. Called flipkart customer care, its really useless.

Hectic installation process.. We just wanted table top installation. 3 days completed. Called execute 3-4 times, no use..

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Address: Lakhey post korrah at hazaribagh, Hazaribagh, Jharkhand

I want to make a complain that the video on this mi set is not being played on the notch... Which makes me very irritating. This problem is being raise by other mi users such as mi note 7 users. I talked about this issue to customer care but they ignore by saying that a new update will be coming soon but still there's no response. Now i think that i have been traped from mi company... Inspite of regular complain not a single response was given by the company side

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Address: F 138 Dhanshree tower-1 central spine vudhyadhar nagar jaipur, Jaipur, Rajasthan, 302004

Sir, dated 19/03/2019 my mi redme3sprime mobile was switched off automatically. When i did it on it was on but not for longer. Then i reached mi service center situated at dhanshree tower-1 vidhyadhar nagar jaipur. After seeing mobile set they reply me it has software updatation problem. I ask them to resolve problem. Then i was asked to wait for 1/2 an hour after waiting for 1 hour. I was asked that there is some problem in updating software, so please take the mobile set tomorrow. I said ok, but next day when i reached to take my mobile, they said that motherboard of mobile has to changed. Now i want to ask that when the first time they told me some problem of software update then why next day some other problem of motherboard. Are your centers not so trained that they can not tell real problem first time to see the mobile? Is it not the cheating with your customers? Should it not be treated unfair post sale service?

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Address: Belphar, Jharsuguda, Odisha, 768218

I ordered redmi note 7 pro on 13/03/2019 from the mi store. It was added to card and i was sent to payment page. I paid the money and it was debited from my account. But when i went back, they said there was error. I have already complaint in mi store not be respond my complaint.

Kindly solve this issue at earliest
Refund order no-[protected]
A/c id-[protected]
Contact person-maddahur
Contact no-[protected]

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