Xiaomi India Complaints & Reviews

I purchased a redmi 6pro on 10 october 2018 and hardly not veen 7 months, when visited ashok nagar mi branch as my mobile touch not working, inspite of calls receiving and able to attend the calls. They booked a complaint as water lock hence there is a display issue. However i have expalined that no reason on water lock, which they never rady to listen on customer views, with height of arrogance they have argued with my husband. If this is the service after sales why the hell you people claiming one year warranty. Redmi phones doesnt have any shelf life it seems none should buy redmi, where their brand is not value as they propose nether their sales service. All the above, through ear phone water went saying, where my phone doesnt have any crack, or scratch covered with tempered which looks new. Also a biigest fun saying its not someone need to pur water for water lock, even sweat can enough for water lock.

Wat in the hell human who use shouldnt sweat or wat who use redmi, the biggest brand they claim. Dont underestimate the power of customers, i want my mobile to be serviced under warranty.

I purchased a mi 6a on 30 november 2018 and despite o[censored]sing it sparingly, it bended and service centre employees are considering themselves irresponsible for that and are asking me to pay a sum of 4000 rupees to repair its display which is in excellent condition
Also, the original amount is 6000 rupees and they are asking 4000 for thing which is perfectly working
I want a quick response or else i would file a case in court

My redmi 5 running on a warranty period and headphone jack stopped working automatically, the mi service center said that your jack is damage if you want to fix it then you will pay money for it and i don't understand that why you giving 1 year of warranty if we paid money for it to fix the problems and also remove tempered glass from it. If you can not give anything, do not even harm it. Why do you harm when you do not have money to pay for it?

I have visited twice in a mi customer service care for technical issue in my phone speaker. They have changed speaker twice i have visited. But the speaker after working 7-8 days damages. Don't know either they are fixing local speaker in my phone. Please help me regarding this. My phone is in warranty and warranty is going to out next month that's why they were fooling me.
Thank you,
Sumit soni
[protected]

I have completed 2month purchase my tv but not installed yet now. I want tell you i have also complaint before some days ago. But your service provider is not responsible for us.. Because they are not complete his responsibility and not good behaviour from us. So please help us if you are not help me. So i never purchased you product and not interested any product.

I accidentally dropped my one month old redmi note 7 in pool and iimmediately switched off and dried it for 24 hours. On 6th march 2019, i switched on the mobile phone. The mobile got switched on and i was able to navigate to different screens. But the mobile was getting rebooted frequently and water was detectable in the screen. I immediately took it to service center. I showed the complaint and surrendered mobile for them to check. They told me mobile might be flashed and data might be lost. I said okay. Evening i got a call from service center saying that it will cost 11300 to fix the issue. Actual cost of mobile is 12000. So i told them not to repair and i will come to service next day. So today (7th march 2019) i visited the service center and they told me mother board, battery, display etc is gone. When i checked the mobile, it was not even booting now. When i surrendered the phone it was working and i believe even battery was fine because i was able to reboot the phone even after 24 hours of time spend for drying. The service center technician has completely destroyed my phone. I admit it was having issues. But now the phone is completed dead. I am totally disappointed and frustrated with the service.

Handset was for repair under insurance with a small issue of mic in the handset due to spillage of some water on handset phone was functioning properly except for mic in the phone but when i gave it for repairs under insurance they are saying mother board is damaged. There is no chances that water would have got inside mother board as my phone had scratch guard and some water droplets were there on scratch guard.

Only 2months old mi phone, atrandom began auto switch off. As per best of my knowledge there should not be any problem in phone due to water but they told me your phone is out of warranty due to water damage. But it was not like that everything was not going well because he took my phone inside the room and came out after 10mins and showing me water damage.
At last when i urge him to repair my mi phone, he told me your motherboard is dead and it would cost rs5300.
However my phone is working properly except when i use internet, it gets auto switch off.
Then service centre employee was asking me for extraa money for repairing and he told me your phone will be in warranty again.
Actually my phone motherboard is not dead but mi service centre employee are enforcing me to make me understand that my phone motherboard was dead.
Now my complain is that mi service centre employee has intentionally uploaded on internet about my phone that motherboard is dead and now the situation is that other mi service centre employee are not accepting my phone without that issue. They assume that my phone motherboard is dead.
Therefore i request you to please help me.. Sir

I am orderd redmi y3 on 30 th april 2019. But they cannot processed first. Then i complaint consumer care and there after they give me a response to my emails. And the expected date of delievery is 7th may 2019. But shipping still not processing. What was the wrong. Please make it fast as possible. I need my product on 7th may 2018. Their delievery process was so pathetic and slow. Please give a response

Dear sir
I had purchased redmi note 6 pro from flipkart nd which is sold by your store. Nd now the charger creating problem... Nd the period of 6 months of guarantee is running... So kindly tell me how I change my charger from ur store. Without coming at ur place...
I m waiting for ur answer kindly inform me soon.

Thankyou
Ashi garg
Student

Dear sir,

This is third time i am drafting the mail in complaint consumer form. I did not get solution from mi even i has been harassed by mi online customer support, mail support and service center.

I have request to mi team to refund my money because i have been facing this issue since 1st day. I visited four time and waste my time and wealth on this oem defect set, but not resolve yet. They are saying forcefully, it is ok.

Kindly help us to resolve my problem otherwise given refund shortly

Dilip
+91-[protected]
Oder no.[protected]
Order date - 25march2019
Job sheet no.- wxin[protected]
Job sheet no.-wxin[protected]

Sir, I ordered xiaomi redmi 7 mobile dated 18 apr 2019.Due to late delievery issue I cancelled my order by next day.I paid ordered money through debit card.Till now I didn't get my refund.my order no is [protected].company claim that refund will reflected within 7 days in your account .But not same here.After 6 days I got my cancellation msg..So plzz resolve my matter.

Sir, on dt 13.02.2019i buy a new mobile charger from mi care, angul, odisha. Charger got out of order after one month. But i lodged a complain at that mi care on dt 04.05.2019.
The manager refused to give a new charger based on warranty. She told me that charger warranty is one month only but it is six months warranty as per mi care. So please look into the matter.

I bought two handsets of redmi note 7 pro which was delivered to me on the 24th. I purchased mi protection plan with it which hasn't been activated yet. One assist has confirmed that the problem is coming from xioami india. The woin number is as follows woin[protected]. I need my plan to be activated today itself. It's been more thn 9days now. I've been calling mi on a daily basis and this is mi india harassing it's customers

I brought redmi y2-3gb+32gb. I found an issue with mobile data. The service center in chennai (Kanthanchavadi, velachery and adayar) took 1 week to solve the issue by changing the board. Again i am facing issues with headphone status. They keep ignoring and saying they don't have the board. It will take 15 days to get the board, so please approach the other service center. I got the same reply form all the service centers. For the last two months, i am not even using the phone and keep waiting for the board. I know xiaomi india don't have enough time to focus on selling the mobile in flash sales and they don't want to care about the service. But still i not sure what to do then, so i raised the complaint here.

During first visit service executive said after checking the device and bill for display concern and said there is display issue and you have to replacement it and she said it will be free of cost and part is not available so she said me to come in next week... Today i visited service center now without checking the device now they are saying it will not be free of cost you have to pay 4700rs, so i asked last week they informed him that display replacement will be free of cost.. Now service executive is not responding anything and said call to call center and complaint to them... Without checking the device they are saying the amount for replacement worst service executive... They are least bother of customer complaint and arguing illogically with customers.

On 30 apr 19 three fraud transaction has been done using my debit card to order some mi product.
As it's done by some unknown person i don't have order i'd.
The transaction details are attached in the photo.
Kindly cancel the order as earliest as possible to help me get my money back.
Please respond soon.
My contact details:
Shubham tiwari
[protected]
[protected]
[protected]@gmail.com

Team,
My order no is [protected] with the name sayali sanjay tambave, i have booked poco f1 mob on 19th mar 2019 but they didn't deliver mob till 25th mar 2019 (As its a birthday gift) and they have returned the produc n 25th may. Customer care informed me that refund will be processed within 8 days but still i have not received refund. I have called so many times to cust care but nobody is telling about refund.

I want my cash as soon as possible s i have made payment through credit card and am getting interest for the amount.

Such worst experience with mi.

I am ordered redmi y3 on 30 th april 2019. But yet to be it cannot shipped. Only shows shipping shipping and they give wrong informations about the product tracking. I am totally confused and tensed. I must need the product before 7th may 2019. What irresponsible service. Very disappointed. What can i do? What wrong with them? What was the solution.. Please provide as them as fast reach the product on my hand

Myself Pradeep Kumar from Dilshad Garden Delhi. Mi user from 10 years.

Today i was gone your service centre for repairing my mi max prime. Issue in my handset is that my mi account is not login from 2 to 3 days and my handset is charging very slowly your mi store executive said that it should be repaired in 2 hours then after 7 hours they said sorry sir your handset has been dead i said what, what do you mean by sorry sir how easily u can say your handset has been dead without any warning without any written bond sign by me how u can say my phone has been dead. They said its our mistake we did not inform you in advance and written warning letter signed by you that's our mistake sorry sir. Without giving warning and conditional bond how can they dead my handset i am giving well conditional handset to your service centre. Please request you to resolve my problem i want my handset in well condition or refund my money asap. Take necessary action againt your mi store.

Please note that if the request is not considered favourably, i lodge a police complaint against your store and may approach consumer forum and mrtpc for redressal.

Service centre and documents attached details are given below:

PM Enterprises
Office no. 6, Ist Floor, DDA Market
Pocket - I, Dilshad Garden
Delhi -110095
Contact Person : Mr Yatin
Contact No. [protected]

Thanks
Pradeep Kumar
[protected]
[protected]