Xiaomi India Complaints & Reviews

Respected sir,
My redmi 4 phone was a lagging alot, so i went to authorized customer care at bally howrah, west bengal. They said that after updating your software your phone will be ok, but after an hour they have sauid that your phone is not working mother board problem, your phone is dead. But i give them my phone in working condition... Pls take necessity step or reapir my phone to bring back in working condition

Did 2 payment for my order and refund is not goven yet the order id is [protected] i did 2 payment for it kindly refund my exessive one payment which u not refunding and i am totally in suspense i emailed mi also many times kindly refund my money otherwise i am going to file a case in consumer court mi india is giving arn number but refund not added in my bank account

I have mi phone note 5. My imei no is [protected]. Phone screen has some collins. It's warranty is not over. But in mi care office does not listen any thing. Pls tell the solution. My warranty is only four days left. Pls help me. Mi care center service is vey bad. Pls reply me on my mail my mail idd is [protected]@gmail.com. Pls reply me as soon as. Beacuse my warranty is only four days left.

I purchased redmi note-6 pro on 06/04/2019 through flipkart online website. Since 17/05/2019 mobile fails to detect sim card & wifi network. On 17/05/2019 evening i visited mi service centre located at uttam nagar, delhi, they did technical inspection and told that mother board is damage and it is out of warranty.
Then i contacted mi customer care [protected], he suggested to perform some technical check on my handset through ussd code but problem was not resolved and further suggested to visit service centre so that they can replace my motherboard. Next day i visited mi service centre at janakpuri near westend mall, delhi, they charged rs 118 and created job sheeet with job id wxin[protected] and inspected the handset whose description ia as follows: sim tear are not in sired or most of the time sim not detect. Also some scratches is front and back, data will be deleted.
Note:-liquid and damage are not consider in warranty as claimed by service centre
But the fact is handset is not damage at all, there are no scratches on the mobile body as such. Hence service centre fault description is false.
They should consider my handset in warranty.
I request to help and kindly register my complain and take needful action on this matter.

I purchased mi redmi note 7 pro 28/4/2019
Automatically my cell phone is switched off and doesn't start again.
There for i visited mi service centre akola maharashtra.
And now they are saying water damage.
But it is not truth what should i do.
Service given and behaviour of staff is very bad and negative.
They are just working for money not for service.

I purchased mi note 5 pro few last month nd yesterday i check my phones volume button properly not working, nd today m going to service centre his name ws (Chaudhary enterprises farrukhabad uttar pradesh) his staff not talked with me in clear way they r thinking customer ws mad, i told my problem nd he said its not claim in warranty, nd told me about lots of charges... I humble request to u solt out my problem...

Dear sir,
I place order on at mi india for mi note7pro mobile phone. It is not delivered till todate. I am waiting from last 9 days, the customer care people are so reckless that they are totally failed to resolve the issue. I never expected this type of delay and reckless employees ever. More over every time i complain if the time given is over, they are again saying with in 24hrs... Within 48 hrs... Further assistance... This is very very bad on the part of any organization. Amazon and flip cart never delayed my orders... I have very bad experience with incapable... Employees team in mi. I am sure people will never order again with mi, as employees for their reckless behaviour and irresponsible work they are doing. Order number [protected] with mi india.
Tracking number [protected]
Courier company delhivery

Hello sir/maim
This is praveen kumar from jodhpur,
I went mi service centre chopassani rd on 2-may-2019 for software update. They request me for mobile verification by technical to check mobile is damaged or not. After they will update the software.
My accept that and after 2 hour they gave me my phone with screen scratch on right bottom corner.
I gave phone back to them and told to screen scratch which is done by xiaomi service centre. They accept it and told me change the screen.
They said poco f1 mobile screen is not available right now so we will change after few days so please come after few day we will change your screen and they give me job-# for screen change when i will come.
The job-# number of this is - wxin[protected]

Now i went today service centre and they said to go another xiaomi service centre (Saradarpura rd service centre) to change screen of my phone and also he (Digvijay singh) told me your phone screen will be replaced and he also said he talked to technical team (Rahil tiwari) for screen review and passed it which is mistaken done by our services centre team.

I went saradarpura rd service centre and told to them whole story which is they did with me. He totally agreed and change for my screen.
After one hour i got call from service centre
When i heard him i feel the ground slipping under one's feet. He said your phone is physically damaged and now it is out of warranty.

Now i would like to ask you " what the hell is going with customers"?
If my phone was damaged then why they request me to come after few days and we will change the screen.
I purchase 2 poco f1 and total 5 note 5 pro mobile to my family member but this case made me helpless
Seriously i did not aspects to xiaomi team to give me such a worst solution.

I have attached the both job-# please check and confirm.

If i did not get any solution in 24 hours i will go court for this and make a case against the jodhpur service centre.

Thanks and regards
Praveen kumar
Jodhpur.

I had purchased mi band 3 from amazon.com on 6th of feb 2019. Something went wrong with the product within 2months of my purchase and the band wasn't charging so i went to mi service centre named as qdigi services limited located in arora towers, camp, pune, maharashtra-411001. I gave the band along with the charging wire to the employee (Mr. Prashant misal) to see what's the issue with the product... Mr. Prashant said you will get a replacement for the product within 4-5 days and just returned me the band and i think not the charging pin. As i realised i might have left the charging pin at the service centre, i rushed to the service centre but your employee mr. Prashant misal along with his colleagues weren't responding properly so i asked him to check the cctv footage to make it sure that the charging pin was not handed over to me but he was too arrogant and denied to check the footage saying that he had no right to access the cctv footage as he is just an employee. So i asked him to call his senior/head but the employee was so arrogant that he started saying that i'm the only senior over here and there is no other senior personnel than me and i'm not going to access the footage and you won't get your charging wire for the band and didn't cooperate at all. Worst service provided by mi service centres. Entire service team was rude and the employee replaced my band but took away the new charging pin provided with the replaced band as well. This was the worst experience with mi because of the arrogant employees. Never want to go with mi products again because of its after sales services.

Hello,
My name is ashish i'm doing job at the wireless cafe as a store manager
My concern is that. Our distributor and all the mi pp distributor's have same word for billing.
I'm1 talking about all the xiaomi hot models. Like a xiaomi note7 pro to shoes every thing but the main question is that
All the people's/customer's come to our store they have same questions for the stock?
It's like note 7 pro 4gb/gb, pen, shoes etc
But why?
I know companies always doing this type of strategies for goodwill and also gain boundation with customer's but for limited time. But i see several time's and year's they provide me same irresponsible services

I want all the xiaomi products on my store with no issue's gurantee as well as i want all the xiaomi phones like note 7 pro and pen's and all the whole things. Which is needed in market.
That's my opinion

Thanks
Regards
Ashish
Team twc

I purchased redmi note 5 pro mobile 10 months back. Now i am facing issue with mobile as getting switch off everytime even battery is above 50 %. When i visited mi service center in koramangala, bangalore, i have been waited for 2hr 30 min and they are not cooperative in answering m yquestions. Finally they are saying that it's a mother board problem. We cant do anything. I requested them for replacement. Then they said that, we cant do from our end, please contact customer care. And they charged 120 rs for addressing my mobile issues.

I purchased a mi 4 tv of 49 inch and a wall mount for same tv, while ordering i entered my pin code and it shown me the tv will be deliver with in 3 to 7 working day, so i ordered and paid for it. After payment my order got divided into 2 sub order and started showing my address is not serviceable for tv. When i contacted there service center they told it is some technical issue so don't worry your tv will be delivered with in 7 days and tv will be out of warehouse within 48 hour. After 48 hr when i got same status i called them they told your issue is high priority give 4 hr, and that 4 hr now became another 48 hr. I called them several time and every time they are saying wait for another 4 hr our backend team will contact you. Its almost 7 day they are not giving any update always same ans wait for 4 hr. And they delivered the wall mount to me, so what i will do with that wall mount without tv, and if i am saying cancel my order and refund me that also they are not doing.
My orderid is [protected], the worst service i ever got.

Sir, i have given the mobile for repairing to mi service centre at vidhyadhar nagar jaipur. Mobile problem is that it blinks continuosly in every 2 min. And then it switch off automatically.
They said firstly it is display problem. New display is inserted, then after 3 days the same problem arise. Now this time they say motherboard is damaged and now they insert new motherboard.
After this, now it creates a problem of charging. Charging is very slow, i noticed yesterday it got only 55% in 3 hours.
Now they aren't attend the call. I think they replaced this mobile battery with a older one.

Please do as soon as possible.
Please do something as soon as possible.

Hello sir, i had been waiting for a long time eagerly to buy the new redmi note 7 pro. So i reached the official mi store before 12 and as soon as the sale began i participated in it but randomly it was showing you are in process. And just after a minute it showed out of stock. It's feeling my heart with full of grievance as i waited for a long time. Please sir do something with it. Please instead of flash sale start open sale for redmi note 7 pro. It's not only mine but also a humble request from the mi lovers of all over the world.

Hello sir, this is with such a sorrow to inform you that after waiting for your so hyped product mi note 7 pro... I encountered a very mad behaviour given by your staff... The incident is of mi store ti mall... I was in a line to buy the mobile... And a kid happened to enquire about the variant of the phone... And as soon as i answered it.. Your store manager started misbehaving and shouting.. Also he created the scene at the place... I dont know if he cares about the dignity of the brand or the store... But i do care about mine... Please look in to it.. Also they prioritized a vip over a waiting crowd of 100s... Is this the way to treat your loyal customer... Because of which the brand is standing today...

My redmi 5 running on a warranty period and headphone jack stopped working automatically, the mi service center said that your jack is damage if you want to fix it then you will pay money for it and i don't understand that why you giving 1 yearof warranty if we paid money for it to fix the problems and also remove tempered glass from it. If you can not give anything, do not even harm it. Why do you harm when you do not have money to pay for it?

I got a call from unknown number ([protected]). Other side one female were there. She said that "i am talking from xiaomi company and you are a lucky winner you won a redmi note 5 pro. You can get this phone in 3500 rs only". I ask her procedure to get this phone then she replied you will get your parcel to your nearest post office in few days. I said ok i want this phone. After few days the parcel received by post office. I went to post office i paid 3500 rs to post office and got my parcel. When i opened my parcel instead of getting redmi note 5 pro i received two gents wallet. Then i called to same number from which i had received the call. She replied "you will get your actual parcel by 10th may, it was mistakenly placed". But i didn't receive any. When i called her and i asked her about the parcel she cut the call and switched off her phone.

I am dr. P. K. Ahuja, kullu, who has purchased note 3, from m/s swiss times, ab, kullu - 175101 (Himachal, india,) vide inv - 7164 dated 19/08/2016. My set developed sudden defect of not getting charged, despite a good data cabel
I took the set to m/s v v creations, gandhinagar kullu for paid service to correct the defect on 08/05/2019. They changed the battery and handed me over the set, saying it shall work properly.
On reaching home, i tried to recharge the set throughout the night, but was unable. Once switched off it iwas not getting in on mode also.
I again contacted them yesterday with the complaints, they changed the charging port and said that the things are ok. On re examining i found that the set was responding to the commands very slowly, which i demonstrated to the service team. Now they daid that its software needs to be reinstalled. They advised me to get my data backed up somewhere else and bring the set to them again.
Today when i went to a vendor for getting the backup stored in external drive, the vendor told me that the charging port installed by the service team has been removed by them, hence no charging, therefore he can not get the data stored.
This kind of service and behaviour of the service team is deplorable. Thery need to reimburse my expenses as well as should be made accountable for damages. Kindly advise what to do next?

The android device which i am using is poco f1.
There is bad speakers sound quality when streaming amazon prime video even after bringing the volume upto maximum extent. The video in prime video is not fit to the whole screen as youtube and its weird to watch any movie in that app while in other mind devices are awesome with the video quality and sound quality of speakers even. We are unable to take screenshots while streaming it (primevideo). And not even screen recorder is working. I compared with note 5 and note 6 and pro. They are able take screenshots and even can use the screen recorder. But is not working with the poco f1.

I have purchased an mi mix 2 (6gb/128gb) on january 2019 currently my display is not working since 3 days as my mobile is still under warranty and I went to mira rdvas well as borivali service center there ### people sitting are saying that i have to now pay for display around 10500 to get it solve after several request n convincing they deny that if mobile fall down it doesn't contains warranty the total cost ibpurchase the mobile is 35000 through emi now I have stopped the emi with the finance company what should i do now I have down payment to the finance company around 10000 and since January to April i paid emi 3000 per month