Xiaomi India Complaints & Reviews

Worst experience... My redmi note 4 has a software problem, i visited there and the center manager (Repairer) said that lcd is damaged without any inspection, but my lcd was working, i requested for inspection of my mobile, they said that if your lcd is damaged will you repair it today, i said no it's my choice, then the manager said the we cannot take the mobile, i contacted the mi customer care and information about this fraudulent and said the customer care to talk to the manager.. After that i don't know what was the conversation between customer care and manager "roshan gupta".
Then they took my mobile for inspection and i gave the inspection fee, but after the inspection the manager said that you lcd is damaged you can replace it with rs.3336 approx, the work of rs.200 approx became rs.3336 and i do not have any hand in it.. The manager knowingly damaged my handset lcd as because he was in anger because i contracted the customer care... It was my first experience with the mi service centre and it was the worst experience..
After that i went my home and lodged a complaint against the fraud done by the centre manager "roshan gupta"

My mobile tp broken and when i changed it in care. Care technician scratch my front camera. Now it is not working. He did not solve my problem. If my problem not solve i will go to counsumer court. Today i pay 2772 rs for tp change in care. But now my fornt camera not working while before changing tp it is working properly. Now i want to know who will responsible for this.

Yesterday my friend was driving bike and suddenly smoke came from mi note 5. He suddenly fell down and mobile got blasted. He got severely injured. Wht happened to xiaomi mobiles i heard so many complaints like this. This is not good for people who will use your company phones. Who will bare the money for injured. I will raise complaint by 2mrw in police station. I want solution for this asap.

Hi.. Sir.. I was given a phone for service (Redmi note5 pro) for service @ radiant e service, plot no-01, vijetha classic empire, beside icici bank, chaitanyapuri, saroornagar, rr dist, telangana-500036 on[protected] i got it back after week days but unfortunately it was remains same (I. E problem was same). N again i gave it for service again on[protected]. The problem remains same. Again gave them on[protected]. From that day onwards they r just postponing. When i spoke to anand regarding my problem i got irresponsible response. I just spoke to him today (22/05/2019 @ 3pm) again he is asking some more time to get it replaced... Why u people r giving such resposibility that to a worst person whoz not even convince the customer. My phone is still dare at service point.. I want to raise a complaint againest that n take the action immmmediately... Thanq
Md. Abdul samad
[protected]

Respected sir,
My redmi 4 phone was a lagging alot, so i went to authorized customer care at bally howrah, west bengal. They said that after updating your software your phone will be ok, but after an hour they have sauid that your phone is not working mother board problem, your phone is dead. But i give them my phone in working condition... Pls take necessity step or reapir my phone to bring back in working condition

Did 2 payment for my order and refund is not goven yet the order id is [protected] i did 2 payment for it kindly refund my exessive one payment which u not refunding and i am totally in suspense i emailed mi also many times kindly refund my money otherwise i am going to file a case in consumer court mi india is giving arn number but refund not added in my bank account

I have mi phone note 5. My imei no is [protected]. Phone screen has some collins. It's warranty is not over. But in mi care office does not listen any thing. Pls tell the solution. My warranty is only four days left. Pls help me. Mi care center service is vey bad. Pls reply me on my mail my mail idd is [protected]@gmail.com. Pls reply me as soon as. Beacuse my warranty is only four days left.

I purchased redmi note-6 pro on 06/04/2019 through flipkart online website. Since 17/05/2019 mobile fails to detect sim card & wifi network. On 17/05/2019 evening i visited mi service centre located at uttam nagar, delhi, they did technical inspection and told that mother board is damage and it is out of warranty.
Then i contacted mi customer care [protected], he suggested to perform some technical check on my handset through ussd code but problem was not resolved and further suggested to visit service centre so that they can replace my motherboard. Next day i visited mi service centre at janakpuri near westend mall, delhi, they charged rs 118 and created job sheeet with job id wxin[protected] and inspected the handset whose description ia as follows: sim tear are not in sired or most of the time sim not detect. Also some scratches is front and back, data will be deleted.
Note:-liquid and damage are not consider in warranty as claimed by service centre
But the fact is handset is not damage at all, there are no scratches on the mobile body as such. Hence service centre fault description is false.
They should consider my handset in warranty.
I request to help and kindly register my complain and take needful action on this matter.

I purchased mi redmi note 7 pro 28/4/2019
Automatically my cell phone is switched off and doesn't start again.
There for i visited mi service centre akola maharashtra.
And now they are saying water damage.
But it is not truth what should i do.
Service given and behaviour of staff is very bad and negative.
They are just working for money not for service.

I purchased mi note 5 pro few last month nd yesterday i check my phones volume button properly not working, nd today m going to service centre his name ws (Chaudhary enterprises farrukhabad uttar pradesh) his staff not talked with me in clear way they r thinking customer ws mad, i told my problem nd he said its not claim in warranty, nd told me about lots of charges... I humble request to u solt out my problem...

Dear sir,
I place order on at mi india for mi note7pro mobile phone. It is not delivered till todate. I am waiting from last 9 days, the customer care people are so reckless that they are totally failed to resolve the issue. I never expected this type of delay and reckless employees ever. More over every time i complain if the time given is over, they are again saying with in 24hrs... Within 48 hrs... Further assistance... This is very very bad on the part of any organization. Amazon and flip cart never delayed my orders... I have very bad experience with incapable... Employees team in mi. I am sure people will never order again with mi, as employees for their reckless behaviour and irresponsible work they are doing. Order number [protected] with mi india.
Tracking number [protected]
Courier company delhivery

Hello sir/maim
This is praveen kumar from jodhpur,
I went mi service centre chopassani rd on 2-may-2019 for software update. They request me for mobile verification by technical to check mobile is damaged or not. After they will update the software.
My accept that and after 2 hour they gave me my phone with screen scratch on right bottom corner.
I gave phone back to them and told to screen scratch which is done by xiaomi service centre. They accept it and told me change the screen.
They said poco f1 mobile screen is not available right now so we will change after few days so please come after few day we will change your screen and they give me job-# for screen change when i will come.
The job-# number of this is - wxin[protected]

Now i went today service centre and they said to go another xiaomi service centre (Saradarpura rd service centre) to change screen of my phone and also he (Digvijay singh) told me your phone screen will be replaced and he also said he talked to technical team (Rahil tiwari) for screen review and passed it which is mistaken done by our services centre team.

I went saradarpura rd service centre and told to them whole story which is they did with me. He totally agreed and change for my screen.
After one hour i got call from service centre
When i heard him i feel the ground slipping under one's feet. He said your phone is physically damaged and now it is out of warranty.

Now i would like to ask you " what the hell is going with customers"?
If my phone was damaged then why they request me to come after few days and we will change the screen.
I purchase 2 poco f1 and total 5 note 5 pro mobile to my family member but this case made me helpless
Seriously i did not aspects to xiaomi team to give me such a worst solution.

I have attached the both job-# please check and confirm.

If i did not get any solution in 24 hours i will go court for this and make a case against the jodhpur service centre.

Thanks and regards
Praveen kumar
Jodhpur.

I had purchased mi band 3 from amazon.com on 6th of feb 2019. Something went wrong with the product within 2months of my purchase and the band wasn't charging so i went to mi service centre named as qdigi services limited located in arora towers, camp, pune, maharashtra-411001. I gave the band along with the charging wire to the employee (Mr. Prashant misal) to see what's the issue with the product... Mr. Prashant said you will get a replacement for the product within 4-5 days and just returned me the band and i think not the charging pin. As i realised i might have left the charging pin at the service centre, i rushed to the service centre but your employee mr. Prashant misal along with his colleagues weren't responding properly so i asked him to check the cctv footage to make it sure that the charging pin was not handed over to me but he was too arrogant and denied to check the footage saying that he had no right to access the cctv footage as he is just an employee. So i asked him to call his senior/head but the employee was so arrogant that he started saying that i'm the only senior over here and there is no other senior personnel than me and i'm not going to access the footage and you won't get your charging wire for the band and didn't cooperate at all. Worst service provided by mi service centres. Entire service team was rude and the employee replaced my band but took away the new charging pin provided with the replaced band as well. This was the worst experience with mi because of the arrogant employees. Never want to go with mi products again because of its after sales services.

Hello,
My name is ashish i'm doing job at the wireless cafe as a store manager
My concern is that. Our distributor and all the mi pp distributor's have same word for billing.
I'm1 talking about all the xiaomi hot models. Like a xiaomi note7 pro to shoes every thing but the main question is that
All the people's/customer's come to our store they have same questions for the stock?
It's like note 7 pro 4gb/gb, pen, shoes etc
But why?
I know companies always doing this type of strategies for goodwill and also gain boundation with customer's but for limited time. But i see several time's and year's they provide me same irresponsible services

I want all the xiaomi products on my store with no issue's gurantee as well as i want all the xiaomi phones like note 7 pro and pen's and all the whole things. Which is needed in market.
That's my opinion

Thanks
Regards
Ashish
Team twc

I purchased redmi note 5 pro mobile 10 months back. Now i am facing issue with mobile as getting switch off everytime even battery is above 50 %. When i visited mi service center in koramangala, bangalore, i have been waited for 2hr 30 min and they are not cooperative in answering m yquestions. Finally they are saying that it's a mother board problem. We cant do anything. I requested them for replacement. Then they said that, we cant do from our end, please contact customer care. And they charged 120 rs for addressing my mobile issues.

I purchased a mi 4 tv of 49 inch and a wall mount for same tv, while ordering i entered my pin code and it shown me the tv will be deliver with in 3 to 7 working day, so i ordered and paid for it. After payment my order got divided into 2 sub order and started showing my address is not serviceable for tv. When i contacted there service center they told it is some technical issue so don't worry your tv will be delivered with in 7 days and tv will be out of warehouse within 48 hour. After 48 hr when i got same status i called them they told your issue is high priority give 4 hr, and that 4 hr now became another 48 hr. I called them several time and every time they are saying wait for another 4 hr our backend team will contact you. Its almost 7 day they are not giving any update always same ans wait for 4 hr. And they delivered the wall mount to me, so what i will do with that wall mount without tv, and if i am saying cancel my order and refund me that also they are not doing.
My orderid is [protected], the worst service i ever got.

Sir, i have given the mobile for repairing to mi service centre at vidhyadhar nagar jaipur. Mobile problem is that it blinks continuosly in every 2 min. And then it switch off automatically.
They said firstly it is display problem. New display is inserted, then after 3 days the same problem arise. Now this time they say motherboard is damaged and now they insert new motherboard.
After this, now it creates a problem of charging. Charging is very slow, i noticed yesterday it got only 55% in 3 hours.
Now they aren't attend the call. I think they replaced this mobile battery with a older one.

Please do as soon as possible.
Please do something as soon as possible.

Hello sir, i had been waiting for a long time eagerly to buy the new redmi note 7 pro. So i reached the official mi store before 12 and as soon as the sale began i participated in it but randomly it was showing you are in process. And just after a minute it showed out of stock. It's feeling my heart with full of grievance as i waited for a long time. Please sir do something with it. Please instead of flash sale start open sale for redmi note 7 pro. It's not only mine but also a humble request from the mi lovers of all over the world.

Hello sir, this is with such a sorrow to inform you that after waiting for your so hyped product mi note 7 pro... I encountered a very mad behaviour given by your staff... The incident is of mi store ti mall... I was in a line to buy the mobile... And a kid happened to enquire about the variant of the phone... And as soon as i answered it.. Your store manager started misbehaving and shouting.. Also he created the scene at the place... I dont know if he cares about the dignity of the brand or the store... But i do care about mine... Please look in to it.. Also they prioritized a vip over a waiting crowd of 100s... Is this the way to treat your loyal customer... Because of which the brand is standing today...

My redmi 5 running on a warranty period and headphone jack stopped working automatically, the mi service center said that your jack is damage if you want to fix it then you will pay money for it and i don't understand that why you giving 1 yearof warranty if we paid money for it to fix the problems and also remove tempered glass from it. If you can not give anything, do not even harm it. Why do you harm when you do not have money to pay for it?