Xiaomi India Complaints & Reviews

I dont know how seriously does mi takes these complaints coz i don't see much of a difference in their services.. I bought redmi note 6 pro on 1st jan 2019 and its hardly been 4 months and the mother board of the phone is gone as claimed by the service centre! They say liquid damage.. What on earth is a warranty for if you cant cover a few drops of water entering into the phone.. It was not that i dipped this phone into water or get wet in rain!! It was just held with wet hands.. Now how sensitive can these phones get that they r not even fit to be used in a regular world,! Its no perfect world where the phone wont come in contact with water for even once in its life time!! You guys are good with taking all of our hard earned money and being least bothered to help out the customer!! How can u claim the price of repair to be as much as the cost of the. Phone itsel[censored] How does that even make sense!! 8k for a repair where the phone was bought for 12k!!! U think everyone owns a business like u to spend such obnoxious amounts on phone repair and that that too in a period of just less than 4 months of purchase!!! Truly heart breaking.. And with the way u respond to any of the customer's requirement u should really have some heart for the ppl u sell it to!!!

Dear sir,

... Toooooo bad service...

I have never been purchased your cell phone or other product in future due to tooooo bad service of xiaomi. Coz recently i have purchase a phone which is redmi note 6 pro. And i have received that phone on 08/04/2019 but there display issue in my that display is toooo dull as compare ur another redmi note 6 pro. And regarding this issue i made call to your service centre on dated 18/04/2019. Your customers care executive told me that my phone is under replacement warranty. And ur backend team will call me tomorrow till 12 '0' clock. But no has call me. But when i called him they told me that ur request we received on 19/04/2019 and our backend team will call you or tell you that ur ph is going to replace or not. But no is bothered to call me.

And when i again call ur customer care to talk to some senior person they put my ph on hold for half an hour or 1 hour and then ph is automatically going cut..
I have recording of all the conversation.

My complaint no:- woin[protected] which was raised in 18/0/2019 on 8:45 pm.

Your customers care is mis guiding the customer

Tell me who is responsible of my ph.

And is this a way to treat a customer...

Xiaomi customer care is harassing me..

Tell me what we do now

Regard,
Harish
[protected]
India

Xiaomi promised and advertised for the cash back after waiting for 3 months still not paid, if contacted people are very rude and not at all bother to give correct answer, and the way they deal with the customer is very rude,

I have evidence to the advertisement and submitted to them immediately

Please request consumer form to resolve my issue at early

Work order no order no[protected]

I buy online mi store phone redmi note 6 pro on 27 march 2019. It was problem in network and sound. I call several times to customer care, they tested hardware and diagnose online and suggest to rest your phone. I did so, but problem same persist. I went to two times service center. They reset phone and second time replace hardware, but problem was same. They told me the this phone has this standard. It will not be compare with another one. The behavior of receptionist person was rude when i asked for replace the part.
She told me, you may charged for open phone and parts charge, i argue this is new one, not old than one month. Then she agreed to replace part but unfortunately my luck was not with me.

Dilip
+91-[protected]

Oder no.[protected]
Order date - 25 march 2019

Mera redmi y2 phone poori trah se dead ho chuka hai but abhi uski 7 month ki warranty baki hai hai. Maine service centre amritsar visit kiya tha but unho ne bola ke iska mother board damage hai aur je out of warranty main hi repair hoga. Mother board ka cost bhi unho ne 5000 btayea hai. Mai 3-4 bar visit kar chuka hu service centre mein vo muje koi bhi answer nahi dete. Amritsar service centre ke staff ne bhi mere saath bahut badly behave kiya. Speacily lady staff. Please help me.

I ordered redmi 6 pro from mi app on 16 april 2019 around 9 pm. The phone that i ordered was black in colour, 3gb ram which i bought for rs.8999. The product reached today on 19 april. But the product which i received today was old and tampered and the seal was broken. The phone itself was in a pretty rough condition. I, hereby want to exchange my product as soon as possible.

I am sivagami from kodambakkam, chennai

Regret to inform you that i have bought redmi note 5 pro on 31st march 2019 through flip kart. But mobile mike is not working while during the call. If i using headset or loudspecker then only my voice audible for callers. Immediately i went to mi service center on 8th april 05.55 pm at egmore branch, they said changed mobile mike hereafter wont get any problem. But nextday itself i am facing same problem only. So that again i went to mi service center at kodambakkam branch on 13th april. Bcz my office and home located at kodambakkam so that center only near to me. But there only lady staff said "you go again egmore". I am asking why i should go again egmore service center all its mi service center know after that store manager mr. Bharathiraja came outside he is telling come monday will resolve your problem. So, again i went to kodambakkam branch on 15th april they said we sent the mail to respective department once got any reply from them will inform you. But still they didnot contact me all are telling lie. This response i got from there. What is this?? Worst staff and managers there. This is the way you serve to the customer. I am really sad about service. My mobile under warranty period so that only your staff doing stupid customer service?? If you expecting paid service?? Thats also no problem i will pay money is not problem for me. Worst response and customer service in kodambakkam branch particularly that lady and mr. Bharathiraja (Manager). Take the necessary action against them. Really felt bad. Decided not to buy any mi models in future, also will not suggest any of my friends to go for mi models. Let me know what is solution?? If you cant solve the problem means surely i need replacement. Really sorry to say solve my problem otherwise i will go media and blast your mi brand and service i am not theatening you i am a media person only. So surely i will do. Expecting positive response here.

This is my email id : [protected]@gmail.com
Kindly revert

Rohit bansode from sion, i visited your nearest service center for replacing my mi router 3c but the is not available at service centre if sion as well as near by stores
I kindly request you to solve the problem regarding product availability on store. The product is not available in ghatkopar, vikhroli, chembur, etc.
Requesting you to kindly take the action on my complain as soon as possible

Congratulations,

Dear Customer,
Only You Got Xiaomi Special offer Buy Latest Redmi Note 7 Pro At Just Rs.11/- Only,
Hurry Click Now- https://bit.ly/2YUXfUb

As I received message from your side we habe made payment as detailed below.

But Till date I have not received any reply from your side.

You have sent Rs.111.00 to [protected] using Paytm App. UPI Reference:[protected]

This is to inform you that i am looking for the 128 gb variant of poco f1 armoured edition but it is not available in the stock since last 30 days on mi.com as well as on flipkart and there is no such advantage of poco days for me as i am not getting a chance to have a one so please this is injustice with me so please this is my heartliest request that please increase it's stock so that i could get my dream phone.. Thanking you in anticipation and hope for an early response and action..

Sir
I had submitted our phone redmi 5 in service centre in su enterprises, 43/1
S. P. Marg civil lines allahabad for repairing on dt 09.04.2019. But i had
Been called to centre regarding our phone update since last friday but
Always they told me wait some day & rudely talk to me, then i have
Registered online complain through mi india toll free no
Woin[protected]. Please see & resolve this problem immedeatly.

I have got a message of redmi note 7pro at just rupees 11 and delivery charge rs 100 from another mi fake site.
So try to solve this problem. Make me clear about this offer.
This is the message i have got: -
Congratulations,
Dear customer,
Only you got xiaomi special offer buy latest redmi note 7 pro at just rs.11/- only,
Hurry click now - https://bit.ly/2YUXfUb.

I have a mi band 2 which is out of warranty of 1 year. Facing problem of dim display, visited customer care center at janak puri dc new delhi. They are not replacing the product saying it's out of warranty neither providing a solution or repair. Shall a customer who has a faulty product and us beyond one year spend rs 2000 again to buy new. This is a hidden policy of mi with no respite for consumers, kindly help.

This is really worst that worlds biggest smartphone brand xiaomi sent me "wrong and dead redmi note6 pro " instead "redmi note 7"

I have all proof and unfortunately shot video o[censored]nboxing this worst condition and even after complained repeatedly they just given me # reply with i have to buy new charging chord for dead and wrong product and they just given me policy reason.

Who the hell you are to making policy?? Means we guyz are # keeping blind trust on you and you just making this type of #

I don't want to hear anything i need an clear explanation on this and i need replacement of my device

My product details are
Mobile - redmi note 7 (4gb+64gb)
Colour-. Ruby red
Price - 11, 999
Order id - [protected]

Tracking no -
[protected]

Registered email id - vishal. [protected]@gmail.com
Registered mobile no. - [protected]


I hope indian consumer forum help me to solve this

This chinies brand thinking we can do whatever with indian consumer but this is not 1946 indians we are worlds major now so stop this all nonsense

I need my replacement of device

Today I submit my phone regarding forget mi account password to Narayana complex Rohtak -FLEX care
That lady sitter over there first told me it will take 3-4 hours for fixing my problem and to come back and collect the device I said I won’t be able to come again coz of some problem than she said she will deliver it to my adress but till now she haven’t respond to my calls there way of handling costumers is very bad ..what should I do somebody help me or let them keep that device

Hi,

I had ordered a PocoF1 Mobile from mi.com on 20th March 2019 but cancelled it at the same day for some reason.

They initiated its refund next day. After getting in touch with the customer care chat they had told me to wait for 8-10 working days. I had waited.

On 28th March 2019, my refund status was changed to Refund Succeed, but no maney was accually received in my bank.
So i again contacted mi and they said they had processed the refund at their end plz contact the bank.

I had checked the bank and they said there is not any transaction like that from mi.com.
I again contacted mi.com and they told me to mail them with screenshot of account statement. I had also done that.

Now again after getting contacted by mi.com they are saying that its not their problem. The refund is processed at their end.
I have asked them to tell me what payment method and account of mine they used to refund me and they are not providing the info, just saying it is refunded in the same account.
Also very rude behaviour of mi executive who called me back.

It been 25 days and i still didn't get my money.
Plz help me out.

details of my order:

order id: [protected]
refund id (as given):[protected]
last complaint id: WOIN[protected]
email: [protected]@outlook.com
mobile: [protected]

Plz contact for any other info required.

Hi, Its vishal Bhande, recently i ordered Redmi Note 7, from Mi.com official website and i received this product on 8th april at My home town which is Kannad, Aurangabad-431103.

as i ordered this product for my sister to gift her on her birthday which is on 18th Apr 2019. so i requested my friend to not open parcel to keep it untouchable .
and as long as i knew genuineness of Mi.com i didn't care about product.

so my friend take my product at my home and i decided to create video o[censored]n-boxing redmi note 7. i shoot video and after unboxing the parcel i was shocked because first time Mi.com send me "product which was not ordered by me"

so today i raised complaint i know Mi.com will take action on this and give me replacement on product. below i attached video and also product details .

Details

Mobile - Redmi Note 7 ( 4gb+64gb)
colour- . Ruby Red
Price - 11, 999
Order id- [protected]

Tracking No-
[protected]

i need replacement for product which was given wrong by you ok i don't care yours privacy policy ok i need only replacement .

policy is policy its not protocol that u can't break or change for it i need my ordered mobile i spent 11999 its my hard earned money not yours ok so i need mobile not anything else

I had purchase a 43" mi 4a pro led tv, the installation of which was to be completed between 12.00 - 3:00 p. M today (I. E 15 april, 2019)

When i tried contacting the technician, the technician initially ignored my calls and when i contacted him from other phone no., he behaved very rudely, unethically and said he is not required to answer all my questions and installation will be done when he feels suitable to do it!! He talked in a very inappropriate manner and his language was not that of a civilized person.

I request to kindly do the needful in this regard so that dignity of a customer is taken care of by the company

Hi, i am using poco f1 from last two month's, recently a new update comes and i updated my phone into new miui verson after updating the device i am suffering lot of problems
1: from left hand side my phone display is burning too much as i play pubg or i chat on whatsapp
2: when i call someone or while recieving call nothing is happening and automatically my smartphone stop working and automatically it reboot, or while opening some other apps this same problem is being occurred, i'm too much fedup by this problem
3: my phone is not working smoothly as it used to be before.
I have done all reset work and deleting cached data of all apps but the prob is same. Plz resolve my problem as soon as possible or less replace my device

I would like to bring ur attention towards ur ser of xiaomi mi note 6 pro..in this det i am getting a lot of frustration.. Because the videos on this set are not being played on the notch screen.. And camera is also not working on notch screen.. I would like u to take this problem a serious one... Plzz try to send me new updates regarding this problem asa soon as u can