Xiaomi India Complaints & Reviews

28/1/19 i purchased a mi tv 32", from mi store (Ram enterprise - hosur)

16/5/19 tv was not working,
18/5/19, service appointment was fixed.
19/5/19 it was rectified (Board was changed)

Again 24/5/19 tv was not working (Same problem)
26/5/19 appointment was fixed
27/5/19 they came & told u booked for installation so service can not be done.

Again booked & got appointment on 31/5/19.
Got message, saying ur booking cancelled.
Again re booked & got 31/5/19 slot.

But till now nobody responded.
[protected] (This was the no i received for assistance)
Nobody receives call
They never call / call back.
Not even responding to messages.

Now what am i suppose to do.
Pls suggest me or assist me.

Sukumar
[protected]

Invoice no tn/942/si/tv/813468
Mi tv 4a 32 (16938/[protected]

Awaiting for your early response

Within few days of my purchase of redmi note 7 pro i started to see scratchs and marks on my front glass this is quite unusual as the phone comes with gorilla glass 5 according to the company, the same glass cannot be scratched with daily use objects such as key's, coins etc (Proven by gorilla glass company) and one fine morning when i took a look at the phones camera glass, which was on the night stand when i woke up seems to be broken, that to without any cause what so ever.
This has lead me to believe and that the phone is not coming with genuine gorilla glass 5.. For some reason its not just me the whole internet is talking about this crisis. I live in kerala, cochin, kadavanthara 682020 no service center seems to have no clue what to do, so they often starts making excuses such as its not reached them yet, and the whole camera system has to be changed and things like that.
I hope the company understand my problem, reply to me and do the needful
The photo provided shows the result of the broken camera

Greetings,

I purchased red mi note 7pro on 1st of may from till date i am facing noise issue from callers end (Echo sound).

When i was first time went to mi store at kharadi, pune maharastra then they advised me it was software issue then i submit my device for 4 hrs that time they not given any job sheet to me after asking... After 4 hrs i had same issue facing again i went to that mi store again i told that person they all behave ignoring me and divert to another mi store. After that i call to mi customer care and next day again i submit my device for 4 days then that time i received job sheet and they changed mother board i got my device day before yesterday but from same day to tii same issue i am facing...
So now i am completely frustrating and i want replce my device or money back because last 15 days my waisting in this and getting headache...
I am complaing that mi store all staff bcoz they all are irresponsible and aruguant to custom...
So if my issue not resolved or replacing not possible then i will raise complian in to the consumer court bcoz i have all proof, recording all things..
Take some action and get back with my solution till monday... Else i will do some leagal action on xionmi and ki store..

Mi store address
Kharadi, pune (411014)..
Near columbia asia hospital.

Regards
Omkar

Hello mi service... Actually i have brought a new mi tv 4a pro in last month... I got an motherboard problem and i have been complained about it... The people said the they will come do the service... But still any person has been not yet came if i call to them they are speaking rashly and walrgar language this is the service of you people... I have every call recording which has beem spoked with your employees... They are playing a games with coustmmers... Actually the service is free of cost in warranty... But they people has been demanding the amount... To whom i should complaint about this issue no service people is responding properly with a customer...

Today, 29 march, 2019, my phone pattern just got changed on it's own. I have important data in my phone, which are not saved in mi cloud. I need to erase all of them just to get that damn phone working again. I need a solution to this problem and open the pattern i never set. I can't even dial numbers. I did not forget my pattern. Please help me recover my phone.

Sir mera tv 26.4.19 ko power supply ki vajah se kharab ho gaya thamene complain raise ki toengineer aaye aur mother board kharab hai bataya. Phir unhone mother board change kiya phir bhi tv nahi chala. Phir engineer ne kaha panel me issue hai mi ko mail kar di hai jaise hi reply aata hai change kar denge. Lakin aaj tak vo thik nahi hua. Ek din engineer aaya aur light off karke tv ki photo li aur bolne lage aapke tv per pressure hai. Iske liya maine phir complain raise ki tv par koi pressure nahi hai agar hai to bataye. Engineer phir visit pe aaya aur tv diagnose kiya aur kaha tv par koi pressure nahi hai. Report lagane ke baad bhi mi vale tv replace ment nahi kar rahe hai. Ab vo kahte hai tv damage hai. Maine number of complain raise ki but koi fayada nahi. Mi vale fraud kar rahe hai tv replace ment nahi kar rahe hai
Maine 28.4.19 ko pehli complain raise ki thi tab se follow up chal raha hai. Meri warrant 22.05.19 ko khatm ho gayi hai.

Pls do something

I am sorry to say that your company's phone is not up to the mark. After using it for 4 months, it already started to show it's true colors. It hangs too much. Upon that storage is not full but still shows full. Also after deleting everything from the phone (Apps and media) it's still showing that there's no space available. Recent whatsapp chats are getting deleted now and then. Furthermore gallery, whatsapp aren't functioning lately. Im sorry to say that i've never experienced so much trouble.

My redmi note 5 pro is lacking vibration for the past one and a half month. Even though i upgraded to the latest version, i can't fix this issue. Any type of vibration is active recently. Please fix this immediately. I usually prefer more to get vibration on touch, notifications, etc. So lack in vibration makes me feel disturbed. I can't recognize notifications in silent mode also. So please fix this issue as soon as possible. Thank you

Dear sir,
20/05/2019 koh mene mi led pro49inch kharidi thi milan agency hall bazar amritsar se agle din instal karne kadka aya toh voh bola mi valon ne galti se without any feauters instal ke hi ye led market main bhejdi hai ye led change hogi. Os ladke ne bola mene complaint daldi hai with in 4 days nyi led lga dunga. Fir 25/5/2019 ko mere ko enginear ka phone aya apke phone mein otp aya hai vo send kardo usmein otp token number happy code usko de diya. Usi din fir ye msg aya dear mi fan, your tv installation is scheduled for may 26, 2019 b/w 6:00 pm - 8:00 pm. Job sheet no - tvin[protected]. You may reach out on [protected] if you require any assistance.28/05/2019 koh mi ki ek ladki phone karke feedback maang rhi hai ki enginear ke saath kesa experiance rha voh instaal karke pese le gya hai. Usko mene bola enginear ne wrong updates diye hai apko usne abhi tak instal nhi ki led. Team xiaomi. Enginear ko phone kiya aap kab aoge voh bola mere paas abhi led nhi ayi may bhi tuesday koh ayegi voh bola manglwar 12bje se pehle lga dunga. Ajj tuesday 28/05/2019 03:00pm hogye abhi tak koi nhi aya enginear koh phone kiya voh bola abhi nhi ayi led jab ayegi main lga dunga. Abhi chootiya toh main hu sabse brha jisne mi ki led leke panga liya dukaan vaale ne 60*500=30000 jeb mein daale jha marji marta rhe customer. Mi valon ko apni service ka pta hai khud ki hum nhi time pe service de sakte toh shedule kyon dete hai yeh agar apni mi company par trust hota toh dukan vala jisne pese liye voh usi din bolta sir aap meri store se koi or led lelo ye main khud change karvalunga. Par nhi usko pta hai customer ki tension hai abhi muje toh pese mil gye. Summer time chal rha hai bachon koh school mein holidays hai voh alag se gaand maar rhein hai holidays khatm hone ke baad chalegi ye.

Order id : [protected].
The product kept on delaying and finally was cancelled stating it was undeliverable in your area. I[censored]ndeliverable then why was order accepted. Now the refund is not initiated statting product is not received on the warehouse. So summarizing, the refund will never be initiated if it didn't reach the warehouse. The mistake was of yours and the delivery partner, then why was the customer taken for granted. Customer hard earned money will be kept/hold back for your error, mishandling and fault.

I had purchased redmi note 5 pro on sept 25th 2018 through flipcart. After two months i noticed a yellow patch on the left corner of the display. I approached the mi service center in rajajinagar, sterling technologies on dec 8th, 2018. I was told that the lcd was defective and got the lcd replaced. My jobsheet number was wxin[protected]. I noticed the same issue again after two months and approached the same service center. Second time also they told me that its lcd issue, replaced the lcd on feb 25 2019 and told me they will send the lcd for technical analysis. I was assured from customer care that if i face the issue again i can demand a replacement for my handset.

Now facing the same issue for third time. Job sheet number is wxin[protected]. Service center people are clueless about the issue. The problem is gettting tossed between service center, customer care and so called backend team all blaming each other.

Want a permanant fix for this technical issue or replace the handset.

I have been using mi for about two years.
I updated my phone to latest stable software.. I use redmi 4x. After the update my jio sim could not make calls, recieve calls and also the same with sms. My volte doesn't show difference whether i enabled it or not. Xiaomi sim activation couldn't sent back the sms back. What is the possible reasons for this problem...
I have talk to jio costumer care and they couldn't find problems with their service... I was ask to check my handset from the mi centers..

I got selected in MiHomefeversquad contest and they came and gave a party in my home and they showed me a mail regarding that I will be getting mi TV 55 inch soon. No communication came from mi then.. I tried to contact them but only one reply came to explain about concern and till am waiting for reply. I am having huge respect on Mi but giving this kind of heartbreak with
Fake commitments is not good.

Sir mera tv 26.4.19 ko power supply ki vajah se kharab ho gaya thamene complain raise ki toengineer aaye aur mother board kharab hai bataya. Phir unhone mother board change kiya phir bhi tv nahi chala. Phir engineer ne kaha panel me issue hai mi ko mail kar di hai jaise hi reply aata hai change kar denge. Lakin aaj tak vo thik nahi hua. Ek din engineer aaya aur light off karke tv ki photo li aur bolne lage aapke tv per pressure hai. Iske liya maine phir complain raise ki tv par koi pressure nahi hai agar hai to bataye. Engineer phir visit pe aaya aur tv diagnose kiya aur kaha tv par koi pressure nahi hai. Report lagane ke baad bhi mi vale tv replace ment nahi kar rahe hai. Ab vo kahte hai tv damage hai. Maine number of complain raise ki but koi fayada nahi. Mi vale fraud kar rahe hai tv replace ment nahi kar rahe hai
Maine 28.4.19 ko pehli complain raise ki thi tab se follow up chal raha hai. Meri warrant 22.05.19 ko khatm ho gayi hai.

Pls do something

My order nunber is: [protected]
I order redmi note 6 pro and mi headphone in 12398 and cancelled the order before delivery and was waiting for refund. I called customer service and they said they have refunded the money on 8 to 10 working days and after submitting more complains (complaints id:[protected]
and other (complaints id:[protected]
here i recieved three calls asking the same thing did you get the refund which I didn't and they do not seem to help me.
One of them said the money has been refunded on 21 may.
What is going on, they don't even know the date, they are giving me a transaction id 20190506111212801300168368230582829 which is useless. I need my money back, it's been more than 25 days. I have sent you the screenshot of my order
I do not think I am going to get my refund, please help.

My phone slipped away from my hands because of oil in my hand and the screen gets damaged so as soon as possible please help me to change my screens display. It damaged as we cannot use but im adjusting the phone for 3 months so please help me as soon as possible if you know how much is it cost, please send me the amount to the following email:[protected]@gmail.com

I have purchase redmi note 5 pro before 3 months in first one month of purchase battery drain issue is raised battery drain very fast at night or device is not in use around 20 to 30 percent i am go to service centre for this issue software update by service centre but issue is not solved after 1 weak again i go service centre battery replace by servioce centre but issue is not be solved

I think i got defective peace of redmi note 5 pro pleace replace it

My redmi 6 pro 3 gb ram, had a problem, the display went off just after few days o[censored]se. So i returned it to the dealer and they submitted to the jorhat xiaomi service centre. I didn't receive replacement phone as i submitted after 13 days of activation. But they said they will solve the problem in the existing phobe. It's been three weeks they didn't give even reference number for my phone complain. When i contacted the dealer, they say they haven't investigated yet. This is so frustrating and the employee there seems to ignore my complain. Please solve my problem as soon as possible, your company's coustomer support is awaful in my opinion right now. Dont know about other service centres but jorhat xiaomi service centre puts your company to zero coustomer satisfaction.

Dear concern
I just purchased mi note 6 pro and it's not switching on after 4 months so am very disappointed and when i visited to mi service center jayanagar bangalore they are asking 9000 rs for repair the same which is under warranty also but now the mobile cost itself 12000now.

So am very unhappy with this mi phone kindly help me out on this.. Need help to get repaired my mobile without any cost because it's just 4 months old and under warranty

Regards
Gopal r
Amazon purchase id
[protected]

I bought a new phone yesterday and as i unboxed and switched it on, it started extremely heating up. I called up customer care multiple times but there was no action taken up from their end. Again, today morning when i called up, they said, "we have closed the case".

This is really a disgusting ridiculous behaviour of xiaomi towards their customer and the products are damaged.

I want my full refund, otherwise iam gonna take further actions upon it.