Xiaomi India Complaints & Reviews

I own a red mi note 6 pro. I bought it 2 months back. The receiver speaker is not working. I went to the authorized service center at kalyan nagar bangalore 4 times and they were not able to fix the problem. It's highly disappointing and frustrating to waste my time at the service center. The engineers are not able to solve such a simple issue.1 st time they said it was a software issue and fixed it. Within 7 days same problem. Nest time they said it was a hardware issue and need to be fixed but part was not available. Then when i went they said it was problem regarding setting fixed it again same problem was repeates within 1 hr. So i am already frustrated with the service.

[protected] is order number delivered to me on 14 march having bluedart tracking id [protected], but till date on my mi account it is showing as return rejected . Please mark it as delivered so that i can get invoice for which i have paid. Or please refund me my money i[censored] cannot provide me with invoice.

Kindly do the needful immediately.
Nikhil
[protected]

Since morning my phone's battery decreased to around 20% as per usage & then it was switched off suddenly. After that i'm charging it but it's not getting charged instead it is automatically showing 50% charge & is stagnant at that percentage since today morning the phone gets switched on only when it's in charge otherwise immediately switched off.

I ordered your phone redmi note 7 pro via flash sale on 20/03/2019 from the flipkart app. It was added to card and i was sent to payment page. I paid the money and it was debited from my account. But when i went back, they said there was a backend error and the product was out of stock. Phone was very urgent and wanted that phone. Can you do anything about it?

I have handed over my mi phone to guduvancherry service center on last week thursday for display lines problem. But till now i have not received any phone call from the service center i have made direct enquiry in the service center regarding my mobile service status and they inform to take back my mobile without rectifying the compliant error and service person is requesting to take back the mobile in the same condition and is compelling us to close his job card with out error rectification.

Kindly solve this issue at your earliest.

Job sheet no. Win[protected]

I brought note 5 pro in april 2018. I had very high expectations from this device but i am disappointed with performance of your product.

Once i had problem with receiver speaker. Problem was solve by service centre which was situated at kota, rajashthan. Now i had again problem with that same issue. Now they instructed me to go to same service centre to solve problem which quite impossible for me. Your good self claiming for global services, is it so?
I had many issue with my handset same was identified by you in your record. I have problem with my camera, receiver speaker and same was address by me too your service centre executive in february and today[protected] it self. But i am not getting satisfactory service. So here with this mail i request to concern about my problem and give satisfactory solution. I am frustrated by visiting your service centre on daily basis with different issue. I am requesting you to solve my problem as soon as possible

ഹലോ sir... My order no od[protected] this is mi a pro this tv remote not working. Your demo guy coming my home he open the box & he installed tv then he put 2pce aaa batteries then he will start but remote not working then he told pls complaint flipcart i already completed 2days before but anbady. No response what can i do sir nest step i want replace this same product same cost pls reply me thank you sir

Sir,
I ordered a “redmi note 7 pro” yesterday, i.e., 17th March 2019 on Mi store usinng a f-code that I got.
Order No.:[protected]
I received the product today and found out it is defective.
The receiver of this phone is defective as it is creating unwanted noise during on call.
I want you to replace my product ASAP.

I am facing issues related to bettery drainage for my MI BAND HRX. According to company, it should work for 15 days. But my band's Bettery drains out in 6days. I have also completed to customer service store. I have visited store several time to get replacement for my product. However every time they have provided me a defected piece. After passing through all of this I have complained in customer care number but they are just providing me a long process to follow every time. Not giving me a proper answers.
I am too much tired from all this process. Few days before I visited customer service center one last time. But instead of replacing with new piece, they are just blaming me that, it's somehow my mistake and also misbehave with me. I have submitted product their, but they are saying that we will replace but we will provide no guarantee on product.
How this is valid? Currently they are just wasting my time because I have few days left to complete my one year warranty, after that they will not take any responsibility on product. So please help me out. I need solution as soon as possible.

I have ordered mi note 6 pro on 30 dec2018 but due to health problems and not having any smart phone i was unable to check but when i checked i saw it has delivered on 7 jan then i complainted in mi on 12 march there were so many conversations afterward today mi care people just says that your order has delivered on the address mentioned.
This is my problem product shows delivered but actually not received by me.
It is duty of xiaomi to confirm that the mobile has delivered to true person who has paid for it. Because i have paid 13, 999/- to xiaomi.
They didn't gave me proof of delivery.
Now, i want soft copy of i'd card like pan or aadhar which courier boy demands at the time of delivery and signature of the receiver.
My complaint no. Is woin[protected]

My mi band's bettery drains in 6days. And they provide guarantee of 15 days bettery running. After 4-5 times replacement from the service center. Still I am getting defective product every time. After completing about my problem, they are not responsible. They just provide me long running process to follow, instead replace with fresh piece. When I went to service center their behaviour is not good. They misbehaved with me and also make me feel that I don't know how to use their product. Their product is working properly.

I am suffering with this problem from almost 1 year and now I have like few days left. After 6th April my 1 year warranty is ending. So then they will do nothing about it. Currently my product at a service center, and they are not provideing me with fresh piece. They say just take your product, we replace it but don't provide any guarantee that it will work.

And when I called to customer care number and mail them they just taking longer time and asking me to follow cumbersome processes and just wasting my time. And not provideing me proper solution.

My phone is not booting. It was showing the mi logo but nothing now. It has a crack on the screen which was developed when it fell down in the first week of purchase. I bought the phone (Redmi y2) on 30th october 2018 which means it is still on warranty. This is a regular bootloader issue which is seen on range of mi phones. I didn't flash it because it will void the warranty. But when i approached a service center, they asked me to change the display first for it to be serviced in warranty, which would cost me 3100 rs, whereas the website shows the price as 2199 rs for the same. I don't want the display to be changed. How can they force a customer to change display first where he all want is to solve the software issue without changing display?

1. I ordered mi note 7 pro 4gb variant on 13th march 2019 but my order got cancelled automatically and i was not given any f code or replacement i needed a phone instead of refund it is a # company now. I hate mi totally.

2. I bought f code for the phone on 15th march 2019 for redmi note 7 pro 4gb variant and ordered the phone it also got cancelled what the # yaar. Is this how you value your customer. I mailed 2 or 3 times just copying and pasting the same reply.

I purchased tv from mi home and within one year pictures are coming in scatter it's in warranty, raised a complain to mi no response from them, they don't want to do the replacement and trying to proof it as a physical damage, constantly following through call centre and no update, i am staying in mumbai city, pls help tvin[protected]f11, token no r63823... I purchased tv in 22999 rs they don't want to do the replacement i am feeling cheated and frustrated, kindly urgently help

Xiaomo type-read mi note 4 date of purchase:
25 may 2017 cost: rs 13, 000 old imei no: [protected] new imei no-
[protected] order no-od[protected] invoice no-update later under
Warranty:no complaint no (If any):woin[protected] problem details:customer face a
Problem that his product have a problem so he send his product to the service center they change
The motherboard but same problem persist again and again. Customer called that time for
Replacement but company denied. Now customer face a same problem that is motherboard
Issue. Customer raised his complaint but they are not respond not they resolve his query.
Expected:customer want service from them or replacement for the product

I have got a call from [protected] and offering me a mi note 5 pro only in 4000. I doubt it but i said okay. She asked me for my nearest post office pin code and my address.
After few days i got a call again that my parcel are in nearest post office with the same number. And this time a guy calling to me that you have to pick that parcel and pay money for that before open it.
I denied him and he is trying to threatened to me.
Now tell me what should i do.??
I think it is fraud call and cheater call.
Beware of this type of call.

Redmi note 5 pro purchased in August 2018 through flipcart but now a round spot in right side in display is shown like rainbow. Photo already uploaded.
Please see the issue. I am not getting proper service in serampore, West Bengal for that issue. If possible, please replace otherwise solved the problem. It's look so bad. My handset was only 7 months old.
Mob. No. [protected]

I have given my redmi 1s mobile to unlock mi password as i have forgotten the password. The phone is in the service centre with the bill and my i'd proof.. A week back but still these people are not able to unlock the phone and the service centre people are asking me for the mobile box.. My complaint is to xiaomi please look in to this my job sheet no is wxin[protected], i have also made my complaint to the customer care service centre, but they are also delaying from there side

I purchased the redmi note 7 on 11th feb from mi home around 9:30pm and the next morning i. E. On 12feb i started making call and whole day there was a problem that my voice was echoing on the other side and moreover it was overlapping and at a time my voice was not audible to the other side and there voice at a time is not audible to me.
I took the phone to mi service center and deposited the phone for there observation and took a roller (Redmi 4) from them.
On 13th feb i made the call from that roller phone given to me which support single sim volte and whole day it was working properly, when i reached service center they told me that you switch off the volte in your note 7 and it will work properly, but why should i switch it off when the lower grade phone is working properly on the same condition but anyhow i have to leave being unsatisfied.
I approached the customer support on same day i. E. On 13th feb and they told me to go to mi home from where you purchased the set and they will replace it, when i reached there they told me that we are not liable to change it unless the service center give us the due certificate and then again i made a call to customer support and but it didn't connected due to problem in handset, again tries and anyhow i reached the support and the guy assured me to go to service center and make us a call from there, i told him that they are saying that it is working with jio and not working with airtel and if you want it to work in airtel then you need to switch off the volte but he assured me that will take the things in your favor.
Next day i. E. Today on 14th feb when i went to service center they straight way denied replacing it and customer support guy told me that you should have purchase it online, offline it creates problem and this is on a recorded call because you guy's record the call.

Now from 11th feb when i first raise the complaint, i submitted it for observation with 20hrs.
Just tell me you people are making me run here and there and making a fake promise.
I have been totally frustrated with all these things, moreover i have used note 6 pro but i didn't faced any problem and gave it to my mother.
I was going to purchase note 7 pro for my sister and i stopped being my issue is not resolved.

Anyways, i have decided to approach the consumer court, because let us say it's working fine whenever your technician is checking it, let us suppose okay it's fine but i being a consumer who has not even use it for continuous 24 hr and when i want the same set, same color, why would i approach you.

Moreover once your service center guys are saying use it without opening volte, but why when it supports volte.
Even the mi home guys have said that ask the service center guys that they should issue a due letter.
Third your customer support says that purchase it online, means you people are fooling the public who are approaching your mi home or your trusted partner.
Where is your 10 day replacement policy.
Where is your trusted partner value.

This message was just to make you aware of the harassment every consumer is facing here-in.

Best regards
Abhishek gurani
[protected]

I bought the redmi note 7 pro on the day of launch. I've been plagued by issues since the beginning. I cannot shift pictures or videos between sd card and internal storage. Anytime i do, they're getting lost. Cannot locate them in the file manager. Half my pictures aren't even showing up on the sd card after inserting the sd card into the phone. I don't know how or why this is happening. But there are no issues with my sd card as it worked fine on my previous phone.