Xiaomi India Complaints & Reviews

Mi band 3 buy one get one was shown in a online shopping site ezee deal. I ordered and the item delivered was duplicate. This will definitely tamper the good image of Mi . Mi should take a note of fraudsters tampering mi brand by selling duplicates. So many people might have got into trouble with this site ezee deals selling duplicate mi products . The shipping company was Masqlin Gadgets
Naraina Industrial area
New Delhi-110028

My order number with ezee deals was:[protected]

Expecting a quick action from your side

Binu Jose
Cochin
Kerala
[protected]

What a Pathetic Customer Service Team Mi. I had a purchased Mi LED Smart TV 4A Pro 123.2 cm (49) with Android on 23rd April 2019 from Seawood Central Mall, Navi Mumbai which wasn’t much used till 20th of May as I was travelling. Within the first 5 days o[censored]sage the Display Panel of the TV stopped working. I logged a complaint with Mi TV only to hear back that they can’t replace the TV as it has been more than a month that I had purchased it & it will take them 10 days to get a Replacement Display Panel for the TV(10 Days- Not sure from where they are procuring it). After waiting patiently for 10 days, All I get is another Faulty Display Panel where either display is inverted or comes as an abnormal image.
MI Team,
Your manager has no clue on the next action.
Your customer service has a template reply - “It will be done at the earliest. An executive will visit you today” after multiple email chains and calls.
Your technician has no idea how to fix things without taking an on call support.
I never expected this from a brand like yours. This really frustrating considering the experience with in a month o[censored]sage.
You need to update me on this at the earliest. You stand at the risk of loosing a loyal customer.
Job sheet number-TVIN[protected].

Redmi 5a mother board problem
handset does not power on .. Charging % shown while charging
redmi care bongaigaon saays handset is not in warranty.
Because battery was repaced 2 months ago under no warranty becaause of 8 months of purchase

please direct the redmi care bongaigaion to repaairr my handseet..
Purchase reciipet attached

jogender rajak
bongaigaon assam
mobile[protected]

My charging point got replaces through this center when it was under warranty. And just when the warranty ended, it started causing the same problem. The engineer must have not fixed my part correctly and now they are charging me 700Rs for the same thing.
It has hardly been a month since it got repaired. And, btw, there is a warranty of 3 months for the replaced part but they are not giving me that.
I feel absolutely cheated by this kind o[censored]nprofesional behavior by the service engineers and front desk people.
I am going to the consumer forum if this doesn't get resolved at the earliest.
NEVER GOING TO BUY ANY MI PRODUCTS AGAIN.
Service Center name -AIROLI XIOMI SERVICE CENTER

I've repaired my MI note 3(charging issue) at MI service centre, Lakhimpur, Assam. They've charged INR600/-, but when I asked for the GST Bill receipt, they didn't provided and said it will take a week. When I argued about it, They misbehaved. Next day the Mobile started having Network problem and also sound/speaker issues. I visited the service centre again and they said it would take 1hour to repair, I waited patiently. When the issue is fixed and mobile was handed over to me, I curiously asked about the problem and in reply they said the earlier component they replaced was not compatible that's why the problem occurred. Then I asked why they have installed a incompatible component if it causes another software issues to the phone. They didn't give a satisfactory reply. Again I asked for the GST Bill receipt and they denied. I am very disappointed at MI services.

Dear Sir/Mam,

I would like to inform you that I have purchased Redmi Note 3 on[protected] Pone was good and still in working condition but before 2 month ago phone battery was drained so I visit ODIGI service center sector 2 noida they ask to change my battery so I did
but still the battery issue happen again and now they said that you opened your phone from any outside shop.
and not changed my battery also they lost my SIM Tray and not accepting all the thing this is ridiculous.

Kindly take appropriate action and resolve my problem other wise I will raise the same on consumer court.

Hi,
I wanted buy Redme Note 7 Pro... and went to Mi Stores but Glass door was locked and store was opened. I waited nearly 15min and store in-charge came and he did not what I want. he directly sat in counter from there he stared asking what was our requirement of me and others... he was not bother about customers and he started talking in phone and we try to talk but response was very bad... I request the concern person should take immediate action regarding this Issue... Thank You..

Store - Gopi Circle Shimoga - 577201, Karnataka

Hello...Really I Am Very Disappointment With This...Tomorrow I Update MIUI 10.3.7.0 After Update... My Camera Is Completely Not Working... I Try All Process... I Clear It's Data...After I Reset Phone... But Same Problem Detected...Please Help Me... When I Visit Service Centre... They Not Accept Phone & Say Company Send E-mail That Please Do Not Accept Note 7 Pro With This Issue... Now What Can I Do???

Dear team,

as i purchased redmi note note 7 pro i month before and it was working well in all aspects excepts i am facing a problem regarding an issue that my earphones are not working on this model and my mobile data i also not working .. this problem i am facing when i got a message from your company regarding the update of the newer version of your software, kindly solve the problem as we all (family members) are using mi phones we never faced any problem this is the first time i am fcing a problem hope to get it resolved too as soon as possible and our trust and goodwill of your company remains same in our heart

imei number [protected]
thankyou

Last 9 months ago i was visited mi service center wakad for battery problems because 11 months ago i was changed battery for that i was pay 1179 INR but visited after 2 months of changing of battery facing battery problems & service center not give proper answers but battery in warranty but now 9 months mobile automatic restart after checking found that battery problems but already i was 7 months ago i was informed for battery problems but customer care center not looking in that matter after feedback & now i am going to service center for that problem he give explanation about warranty or what ever so much for that i am attached feedback of last 7 months ago battery problems that time battery in warranty so please resolve that problem because i can't have money too invested for that purpose please solve this issue. If more details i have proof to change of battery invoice.

Thanks.

I have given my handset to get repaired in xiaomi service center for screen break. Inefficient engineers here, were not able to fix the issue even after 2 weeks after taking an amount of inr 3500, instead, they damaged my motherboard. Now, they are trying to push the mistake at my end and give back my mobile without getting it fixed.

Initially, they said about testing warranty for 90 days. Now, they are not even considering the damage that they have done.

Moral: never give any xiaomi mobile for repair's in service centers. They just bluff you taking more money and experimenting on your mobile with inexperienced engineers.

Sir i ordered mi note 7pro on 28th of may 2019 and same day they detect the amount from my account but still i am not received mobile and they are not refund my money also and the support given what they given in tracking details and website [protected] incoming facility also not there please help me to get my mobile.
Note my order id [protected]

Thanks
Veeramani

I raise complaint for my mi4a pro tv repair and my token number is R109579 and i received CALL ON 5/6/2019 from [protected] he is from mi as he ask me issue i explain him he is saying there is issue of softwear then he is saying i have to pay charges so i said no iam not going to pay anything as my tv in warranty then he start giving me galiya i will come at ur place and ### you and all i need that man name and address any how and any cost iam going to complaint to police station as he give me threat that he is going to heart me. i want take legal action so kindly help me in this

My redmi y2 mobile is new and it used to work very nicely and i had no complaints. But the miui 10 update is not working well in redmi y2. The phone is working very slow and hangs a lot. It takes long to display during receiving a call. The music app also takes long to start. All other social media apps freeze and get hanged when opened. Unlocking the screen also takes long. Unlocking with fingerprint takes longer time than unlocking with pattern. Sometimes sim card is not detected. Please fix this.

I have bought mi headphones for699₹ and it got repaired.. I went to mi service centre and they changed it for first time... Again the new earphone got repaired and when i went there thy refused to exchange it back saying that thy do not have the earphones and when they have placed it in the showpiece.

While asking why this can't be given thy simply said it's for sales, i told them that when i received the earphones from mi website i received it in white color box (Which thy prefer as for replacement) and they are not ready to listen at all.

Very upset with 43inch mi pro 4a tv product as since first day it's giving auto reboot issue with buzzer sound and today technician changed motherboard also but again same issue, it shows issue is with manufacturing only.

Please help on the same. Again i raised complain and got new token number r110040.

I am feeling like that i purchased very worst product ever.

Hello,

Greetings of the day!!

I ordered a cellphone of xiaomi (Mi store online) as it was really very urgent to get the phone on time as i kept on checking about the delivery status and when it reached at nearest office to my delivery location i kept on waiting for that day even hampering my personal work and then i got a call from on of their team member that we couldn't deliver the phone by today as none of our delivery boy's are ready to visit at that palace so it will be delivered by tomorrow again i got a call from the delivery boy and he told me to collect the courier from 5 kms away from the delivery location otherwise he will take it back and will not deliver the courier and finally he left away without delivering the courier and told me that we don't cover that location.

Please take genuine action against this kind of silly excuse and unprofessional behaviour and for hampering my professional and personal work and time.

Kindly update me as soon as possible

Regards,
Kunal singh
[protected]

Dear team
I was purchase note 5 pro (6-64) via mi store on 4-4-2019. Problem in the phone lines show in screen. Same problem discussed with mi service center jabalpur, but executive are send back me, he asked your phone is liquid damage so warranty is not covered. My best knowledge my phone is not contact in water or any liquid. Please help me for this problem.

I purchased a mi band 3 on 11th jan 2019 through amazon.
There are some issues in this band and it is not working properly. It's heart rate sensor is not working and it automatically reboots after some time. It's trademill timer is also not working.

I visited mi service centre, abohar (Punjab) on 31st may 2019 to get repair the same as it is in warranty period.
The service centre of abohar (Punjab) denied to repair as well as replace the band as they did not get approval from there higher authority becoz the band have some hair line scratches on its screen.
I am unable to understand that why service centre or higher authority denied to repair/replace the band as it is in warranty period. Mi did not provide any guard to protect its screen from scratches and in daily route it is normal that the band will get some hair line scratches.
The product is not damage, not self-repaired, not exposure to water, not having any damage caused by misuse and not having any alteration. Product is sealed as i received. It just have some minor scratches on its screen.
Kindly look into the matter and give approval to get repair or replace my band asap.

Regards
Atul makkah
[protected]
E mail - [protected]@yahoo.com

Dear xiaomi team,

I trust on xiaomi mi products since it was lunched in india.

I am your customer since xiaomi needed the most in india.

Since last 2-3 days their is display problem in my mi smart tv
Video attached for your reference.

I need extended warranty for my mi 55 inch tv

When i purchased the product that time i enquired regarding the facility but this facility was not available with you.

Kindly guide for the same so that my trust is not broken.

I expect solution as soon as possible.
If not please take your product with payback.

Regards
Pravin shinde
[protected]