Xiaomi India Complaints & Reviews

I had ordered mi "redmi 5a (Gold, 32 gb)" mobile phone from your flipkart site on[protected]Invoice bill copy attached). But i am sorry to say that your product was defected. Nearly 3 months after buying it started showing problems. The display used to get black. Then i showed this mobile in service centre and they changed its software but again just after 2 days it showed problems. Then i again showed it at service centre. This time they said problem was with capacitor and said that they have solved the problem in capacitor. But now again it is having same problem of black display. Now i want to know that whether you could do anything in this as this is clearly a manufacturing defect.

I am manish i purchase your mobile redmi y2 in 8 / 2018 my mobile is one hand mobile but your service center says that this mobile is repair outer and they did not repair my mobile. But i am sure to say my mobile is not repair and it doesn't drop in water. Sir help me and ither u don't help and mi not helping me i will complaint to mca. I am shour about my mobile. But not satisfied by your services.
Thanks

I am rashmi sahu on 09 feb 2019 i have reported to mi service centre (Ramananda tower guwahati) for reapiring of my mobile mi note 3 and my mobile is not warrnty period. My mobile problem was "not holding charge" and technician told me your battery and your mobile charge point has been damaged. I told them for repair and i have been paid rs 2180/- after reach my house i have seen again same problem in mobile. Then again i have reported to service centre and told them my mobile is not holding charge they lodged my complaint vide complaint number wxin[protected] dated 13 feb 2019 and they told me please leave your mobile with us for checking. On 14 feb 2019 stated by service centre that your mobile mother board has been damaged and to be paid for rs. 4780. Now i am stating that if mother board was damaged why intially not point raised. If i will pay 4780 + 2180 =rs 6960 total cost of repairs. Please look into the matter and necessary action. Thanks

I am not able to update my device though update package was available. Presently, my device update package is not available. Why this is so?
Please provide proper solution to my problem.
My update version is 10.1.3 (Oreo update)
My product name is redmi 5.
Give the best solution to my problem.
So i can able to update my device to miui version 10.1.3 and my current version is miui global 10.1.2.

I purchased a Smart TV on 19th October 2018, till now none of the applications like Amazon Prime, Netflix are working on it. I got in touch with Flipkart from where I purchased the set, they said that such things are provided by the company. All these important aspects related to the product are not mentioned in the specifications. How am I as a customer supposed to know all of these things. I purchase a “Smart” TV with the intetion o[censored]sing all applications, that’s where the Smart word comes from. I was instructed by MI’s executive to use applications like Facebook, Whatsapp, etc on the TV. Have I purchased a set for using these applications ? Or have I purchased it to use other applications ?
What nonsense suggestions the executive is giving me. Moreover he was such a dud, had no information relating to the set, I had more information than the executive on the product.
Repeatedly on raising complaints, I was told that these applications will not work on the set with no such information provided on the site.
I need an immediate revert before I escalate this even further.

I purchased note5 pro on 28 October 2018. It is switching off automatically again and again. I spoke to the customer care executive who told me that the handset will be replaced if the service center is not able to resolve my issue. I went to the service center where the phone's software was updated and I was told that the issue is resolved but even after several visits to the service center my phone is in same condition. It is switching off again and again on its own. My work is being disturbed because of the phone. I am truly dissatisfied with this service of mi and I would not recommend mi to anyone

Dear sir

I have purchased a MI tv online through Mi.com detail of which is given below:-

Customer name:- Rakesh dass
Order ID:- [protected]
Product:- MI LED TV 4c Pro 80CM
Reg. email ID:[protected]@gmail.com
Reg.Mob No:- [protected].

After installing the tv Technical Engineer informed us that it is broken inside, and needed to be replaced.he him self wrote down...

Sir i visited yesterday to store yesterday my bill number is mf band[protected]

1. Mi service centre

Nagpur excellent services, imperial plaza
Building near old anand talkies somwar
Bazaar road sitabuild nagpur 440012

Staff misbehaving using abusive language they tried to get physical also with me sir i have been mentally harassment they have done sir being lady it's not good even manager supporting his staff please get me higher level authority where i can
Approach i have already done fir police complaint. Thanks®ards. Swati sharma i am waiting for strong action cctv footage u can see of yesterday i i am putting this on social media also please reply me i have mailed them also but no response from their side

Suppose my mi note 5 pro (Bought by me on 11/10/2018) has 70% battery but while rebooting its showing 0% battery thats why not able to on the phone. After connecting it with the plug pointer then its on and showing 70% charge.3 time i went to mi authorized service centre salt lake city sector 5, kolkata - 700091.

Day1:told me to come another day

Day2:first do software update when i got the phone problem is still there then they do the battery change total time spend 3 hours.

Day3: i show them a video which was recorded by me replicating the problem. They reacted in a very unprofessional way took my phone for a whole day. The lady who attended me denied to give me any document when she took my phone. After requesting her various time she gave me the print out of the service request of day2.in the evening when went there to collect the phone they told me that they call me after discussing the issue with the senior because they unable to solve the issue.

Day4: called them several times but they dont respond.

They employees of the service centre are totally unprofessional they treated me in a very odd way that suppose its my fault.

Hi,

Last week on 2nd of feb 2019 i visited mi service centre in pune hadpasar area india. My charging port wasn't working properly so i went to the service centre for it. When i gave my phone for repair my sim ejector was working fine but during servicing it got damaged by guy from service centre only. He accepted it too but they weren't ready to fix it, since it was their mistake. Even after this they were asking me for the money to repair the damged cause by their misake. Even afrer taking to him multiple times he refused to fix it and was very arrogant. He defamed me for it. Causing me to take my phone back without fixing the sim ejector. This isn't kind of service i am expecting event after paying service charge of 350 rs. I want you to take right action on this and i have my sim ejector repaired for the damage.
Here in with i am attaching snap of my bill from the service centre for further details.
Address and name of service center:

Name:mi service centre (Iris)
Service center code:xmin1685
Address:1 aryan center survey no 162, 1/2, solapur - pune hwy, laxmi vihar, hadapsar, pune, maharashtra 411028

Thanks and regards.

Hai i am sreerajmp from ernakulam. I am sending this messge to report a complaint on my redmi 5 pro 4gb +64gb. There is a shade one my screen i changed it twice. Still the complaint is not fixed!!. Now i am reparing it with my garuntee and warranty card. After the expiry of warranty and garuntee the reparing cost will be 4000/ i can't afford that much money. I am daily worker. I think this complaint is due to the manufacturing defect by xiamo mi. Kindly i request that to please do necceseary needs for my phone. If the complaint still remains
I need replacement for my redmi 5pro or the money i spend for the phon
The details of the shop where i give my phone to check the complaint is in the pic

I have purchased a mi led tv 4x pro 55 inch from amar communication, ea, chennai on 24-1-19. When their service engineer came for installation on 28-1-19, found that the tv supplied to me was defective and not functioning and not installed the product. He has taken some photos and uploaded to his office and informed that the defective product will be replaced immediately.

I have call logged the complaint to their customer hotline on 28-1-19 and obtained complaint id woin[protected]. After that i am regularly calling to their customer hotline on 29th, 30th jan, 2nd & 5th february with out getting any responsible reply.

I have emailed photos of the defective product to their service center email thrice as per the request of different employees and enquired various times through emails.

Now this is the 13th day of supplying the defective tv by mi and i have not received any replacement or at least a call updating the status.

What is the next option for me

Dear sir this is informing you that i'm using last from 1 year i suggest all my friends to purchase this company mob this is good and good battery backup but last 2 month i m totally disappointed on your upgradation full mob hanging slow response now finger print not working not showing in settings also if you are receiving this message please reply me what to do other wise i will tell my friends to buy mi please do as soon possible
Thanks
Ummar
[protected]

I bought redmi 4x before 8 months. After 5 months of purchase problem arises on the network section. So i went to the service centre situated on berhampur, near sai complex, odisha 3 times in 3 month. But they take and keep my mobile just for formalities. They said that they changed my mother board. But no effect to the problem. Yesterday i take my mobile to an unauthorised repairing centre. They set my mobile in 15 minutes just for rs 350. I disappointed for the 3rd grade services provided by the service centre employees. So take this issue on your concern and take steps.

I have purchased a new mi led tv 4c pro 32 inch tv, but with in one month of purchase the tv, the remote and wifi stopped working and i have been complaining from last 2 months and no action has been taken,

The service center guy came and told there is manufacturing defect in the tv and will inform to the company same, but after that no action is taken by company and every time i call the call center they say they will get back to me and from last 2 months nothing is happening.

The tv is in warranty but they are not taking take for it.
My complaint number is - woin[protected]

It had been only 5 days since i got my poco f1 and the screen is now broken. I had seen many ads and videos about poco's durability but now i think they all were lies. A crack at first was developed just by normal use and not by falling but now the screen is shattered. At present the mi service centre refuses to replace the phone and asking about 5000 inr + gst + service charge. I myself is a youtuber thats why i gained trust in mi. But by this you let me down. At present iam not able to replace the screen so i kindly request you to help me with the issue.

Good day
This is mohd shees ansari( yasir) I bought mi tv 55 inch pro on 12 Dec 2018 from mi store mobile app and since then I have been reporting bluetooth connectivity malfunction of my TV i asked the service engineer to replace tv they refused in fact they want to pass the 10 days within which replacement can be made, anyway after having being replaced the mother board and ir chip inside TV the bluetooth connectivity issue is not being solved, my home theater and Bluetooth ear phone version is 4.1, i am very very disappointed with mi tv I like to replace my TV or return my full money back and xiaomi can collect their TV.
You can check the number of complaint I made through my registered phone number which is [protected].I feel I have been handed over old tv for a price of new. If my TV is not being replaced within 5 days I will post the feed back on Facebook Twitter YouTube saying that don't buy this idot mi tv.
SN no. 19341/[protected]
Order no. [protected].
The name and contact number of the service engineer as below.
Shukla [protected]
Bablu [protected]
If you contact them, tell them by my nick name which is yasir.
Home Address 548 Y1 kidwai nagar kanpur uttar pradesh.
Brgds
MOhd shees ansari(yasir)
Tel [protected]

I had request a service request in mi tv on 21st jan and the token number r44741.

Received a confirmation from mi tv that the service would happen on 22nd january between 6pm - 8pm

Today 30th, still service did not happen. They re-schedule without prior notice to 24th and 26th jan. This case was then escalated to 2nd level

Still no action taken. The escalation team called me. Unfortunately i was...

I have bought a 4x Pro 55 inch led tv online from mi. Com, which as delivered to me on 27/01/2019. Same day I have booked a slot [ 29/01/2019 at (9 AM to 12 PM)] for Installation (wall mounting) and demo., A Token No. ~ E 49512 was provided to me. But technician did not turn up for Installation on 29/01/2019. After several attempts to register my complaint regarding this delay at your customer care service; no body responded well. All were talking useless and rubbish. Finally they did not registered my complane.
So please take my complane in your account seriously and take necessary actions accordingly.
~Chakrapani Himanshu.
Token no. ~ E48512.
Ref. No. ~[protected].
Serial No. ~ 21057/[protected].

I have purchased mi smart tv 4 pro of size 55" from flip cart on 30.12.18. After days of installation on 06.01.19, screen moving up&down/flickering unable to watch tv more than 5 minutes. After 1st complaint lodged on 21.01.19 technician has come & inspected the tv and informed that the panel board of screen is totally damaged and same has to be replaced. Till date complaint has not been addressed completely. It is very painful that we don't even enjoy your big screen not even 1 week.
2nd complaint lodged on 28.01.19 and talked to local service center manager but efforts are in vain.
Your intervention is highly appreciated to takeup issue at the earliest possible please.