Xiaomi India Complaints & Reviews

I bought redmi 6 (Black in 32 gb variant) and
My naphew was using my phone and it got burnt, i thank to god it didn't hurt that 7 year old baby
I was very confident customer of mi, i had used 3s prime and note 4 and 5 but this time i am very disappointed with this accident.
I need refund or replace (Not refurbished)

Notice: if i need to get a help of court and law proceedings i'd go for that for sure.

Dear sir/ madam i bought a new redmi 6 pro handset from a shop in my town kishangarh renewal. And from the date of bying my handset has a trouble with its sim. My sim idea cellular automatically gets deactivate. I send my mobile for any repair at mi service center they changed its system and hardware but still this problem is same. I contact customer care they only provide basic details. So kindly help me regarding this problem... Some times people call me on my phone when it's very urgent but i don't know whether my sim is deactivated automatically. This is too unbearable. I paid money for this phone working 12 hours a day and this showing me wastage of my money please take some necessary steps to eradicate this problem. I will be thankful to you for this kind act...

I had a battery issue with both the capsules i used before. So i replaced then. On feb 23, 2019, i made another replacement of my capsule regarding she issue i. E., battery. I charged it to 99% and waited till the end of the day, and the charge started falling down. I was completely shocked. I expect them to give some quality products to customers, but the people at the service centers are not at all maintaining standards. Please resolve this issue.

Against the Invoice No.: 24188, dated 19 Feb. 2019 & Order No.:[protected], dated 19 Feb. 2019, I have online purchased MI LED TV 4 Pro 138.8 cm (55 In), cost Rs. 49, 999/- from Xiaomi Technology India Pvt. Ltd. (GSTIN No.: 19AAACX1741N1ZZ).
The TV has been delivered on 22.02.2019 at 12:34, by Delhivery Courier. Then on the Customer Care number of MI ([protected]), I have registered request for the installation on the same date i.e. 22.02.2019.

As per my request, MI Customer care allotted date & time for the for the installation as : 23.02.2019, between 18 Hrs to 20 Hrs.
On, 23.02.2019, at 10:26 hrs, I have received a call from [protected] . This is the mobile number of MI technician. He told me that he is coming for the installation of the TV within 1 hr. But, I told him that the time slot provided by customer care is 18: 00 hrs to 20:00 hrs (On 23.02.2019). Right now I am 40 Km away from the location, where TV is to be installed. I can come minimum upto 16 Hrs to that location. Then, the technician told me that either he will install within 2 hrs or tomorrow morning. Then, I told him to come tomorrow morning (i.e. 24.02.2019).
But, till now no technician has come from MI to install the TV. I have made call to Technician, customer care and the mobile number provided through SMS ([protected]) many times . But, still I am waiting for any technician to install the TV.

I need the immediate and correct response at your end.

I rajkapur shaw given a our mobile mi note -3 for services regarding battery, bulge in your service center gourbabu rd kanchrapara b2x and contact with mr. Sandip kundu or saifull islam they given a commitment complete our service as a same day but we do not get our mobile last 50 days plus i am call a lots of time but they do not response, so i am very unhappy with your representative recently i am purchased one mi 6 pro but i am take a decision we and our all cir cal do not make a any relation of your product,
Service order invoice no[protected], sn:12665/20587446

Respected sir/madam, i am saravana kumar, from chennai. I am raising this complaint in regret. On 6/7/2018, i was tried to book redmi note 5 pro gold in mi.com.in (Official site of xiaomi smart phones) for rs. 11699 through online by using my debit card (The original cost of the mobile is rs. 14999. I had used my exchange coupon value for rs. 3300 (Exchanged my old phone). The transaction got failed two times, so then i went to cod option and processed the order and the order no is: [protected]. After an hour, i found that the amount rs.[protected]*2) is depicted from my bank account on the same day 6/7/2018. I had raised the complaint to xiaomi on the same day, that the amount rs. 23398 is depicted for those 2 failed online transactions. They assured me that my order is placed on cod option, said me that the mentioned amount will return back in 8 business days. I got the product on 8/7/2018 and paid rs.11699 by cash. The reference number of both the transactions are[protected] &[protected] and i received one failed transaction[protected] amount rs. 11699 on 10/7/2018. But i didn't received my 1st failed transaction amount rs. 11699 from 6/7/2018 to 5/2/2019 till date. When i enquired my bank, the bank said me that my 1st transaction is not failed. It is successfully transferred to xiaomi on 6/7/2018 through online for the same order no: [protected] (Which i placed by cod) and asked me to get back the second amount which xiaomi received on 8/7/2018 as because my transaction is successful, the order is successfully placed through online on 6/7/2018 itself, and the bank reference number is[protected]. I am struggling to get back my amount rs. 11699 from xiaomi from 7/7/2018 to 5/2/2019 (6 months). The bank doesn't received any fund amount rs.11699 from xiaomi from 20/9/2018 to 20/2/2019 (Till date) and insisted that, "one cannot initiate the amount on a successful transaction of a processed product order". The bank mentioned that the provided arn no:[protected] is the reference number of my transaction to xiaomi, dated 6/7/2018 for the order no: [protected]. The bank verified the arn no:[protected], the reference no is showing my invoice bill statement for the order no: [protected]. Sir, you can see the reference number:[protected] in the payu statement is successfully placed for the order no: [protected] on 6/7/2018 itself. Xiaomi charged the another amount rs. 11699 by cash on 8/7/2018 while delivering the product to me. The bank insisted me to raise the complaint to xiaomi by attaching all the statements proof provided by the bank, my invoice statement, payu statement to get back my amount rs.11699 charged on 8/7/2018 as cash. Kindly please do help me to get my amount back from xiaomi. I am tired and helpless sir, i am struggling to get my amount rs.11699 from 7/7/2018 to 20/2/2019.

I purchased the xiaomi mi note 6 pro on february 2, 2019. The mobile's face unlock feature is defected as it is getting unlocked by my brother's face too. This has lead to privacy and data leaking resulting in reputation decline and low self esteem in my opion. This has lead to mental harassment too and want consumer forum to take appropriate action in this regard.

I am vipin pathak from gurgaon, haryana.
I am using mi products from long time. I have multiple mi phones, i have mi headphones, i have mi power banks, i have maximum products of your company. Even i refer to my friends to buy mi products.

But this time i am very disappointed with mi product and service too.

I have purchased mi a2 from amazon and which was delivered on[protected] with order number[protected].

The mobile which i got started giving problem of restarting automatically after few days of delivery and complete firmware crashed later on, for the same i have visited mi service center in gurgaon, they had checked my handset and told me there is a software & hardware problem, so software was updated and charging port replaced and issue was temporarily resolved.
But just next day it again started giving problem of restarting automatically and complete firmware crashed later on and for the same issues i also approached to mi solution expert at your toll free number but no solution to the problem and also visited mi service center in sector 15 gurgaon and after checking they confirmed to replace motherboard, but as i have purchased new phone why should i do so much efforts.
As it is impossible for me to visit service center daily so you please provide me replacement of handset as all the option of troubleshooting i have utilized for my handset was but still issue not resolved.

So i am requesting you please provide me replacement of device as early as possible.

Details of my complain are as follows,
Mobile: redmi a2, 4gb, 64gb, red colour.
Order id:[protected].
Date of delivery:[protected].

Issue in mobile:
1_ phone firmware getting crashed and not able to start phone again with any method, service center people not responding properly.

Service order details:
Imei1: - [protected]
Imei2: - [protected]

Now complete box with non-working handset is available with me.

Please do needful asap.

In relation to your product Mi phone “Redmi 5A (Gold, 32GB)” bought by me on[protected] I have already told you so many times through calls and mails that this phone has problems regarding display and softwares after using 2-3 months. I went seven (8) times to your service centres- 3 times Baddi (H.P), 3 times Chandigarh, 1 time Hoshiarpur (Punjab) and 1 time Kangra (H.P). At last I got frustrated with same recurring problems but still your service center advisors and seniors advised me to go again and again to service centres. Some service centres told that there is problem in its software, some told that capacitor is not working properly, some changed its battery and some changed its speakers. But still the problem persists

I had ordered mi "redmi 5a (Gold, 32 gb)" mobile phone from your flipkart site on[protected]Invoice bill copy attached). But i am sorry to say that your product was defected. Nearly 3 months after buying it started showing problems. The display used to get black. Then i showed this mobile in service centre and they changed its software but again just after 2 days it showed problems. Then i again showed it at service centre. This time they said problem was with capacitor and said that they have solved the problem in capacitor. But now again it is having same problem of black display. Now i want to know that whether you could do anything in this as this is clearly a manufacturing defect.

I am manish i purchase your mobile redmi y2 in 8 / 2018 my mobile is one hand mobile but your service center says that this mobile is repair outer and they did not repair my mobile. But i am sure to say my mobile is not repair and it doesn't drop in water. Sir help me and ither u don't help and mi not helping me i will complaint to mca. I am shour about my mobile. But not satisfied by your services.
Thanks

I am rashmi sahu on 09 feb 2019 i have reported to mi service centre (Ramananda tower guwahati) for reapiring of my mobile mi note 3 and my mobile is not warrnty period. My mobile problem was "not holding charge" and technician told me your battery and your mobile charge point has been damaged. I told them for repair and i have been paid rs 2180/- after reach my house i have seen again same problem in mobile. Then again i have reported to service centre and told them my mobile is not holding charge they lodged my complaint vide complaint number wxin[protected] dated 13 feb 2019 and they told me please leave your mobile with us for checking. On 14 feb 2019 stated by service centre that your mobile mother board has been damaged and to be paid for rs. 4780. Now i am stating that if mother board was damaged why intially not point raised. If i will pay 4780 + 2180 =rs 6960 total cost of repairs. Please look into the matter and necessary action. Thanks

I am not able to update my device though update package was available. Presently, my device update package is not available. Why this is so?
Please provide proper solution to my problem.
My update version is 10.1.3 (Oreo update)
My product name is redmi 5.
Give the best solution to my problem.
So i can able to update my device to miui version 10.1.3 and my current version is miui global 10.1.2.

I purchased a Smart TV on 19th October 2018, till now none of the applications like Amazon Prime, Netflix are working on it. I got in touch with Flipkart from where I purchased the set, they said that such things are provided by the company. All these important aspects related to the product are not mentioned in the specifications. How am I as a customer supposed to know all of these things. I purchase a “Smart” TV with the intetion o[censored]sing all applications, that’s where the Smart word comes from. I was instructed by MI’s executive to use applications like Facebook, Whatsapp, etc on the TV. Have I purchased a set for using these applications ? Or have I purchased it to use other applications ?
What nonsense suggestions the executive is giving me. Moreover he was such a dud, had no information relating to the set, I had more information than the executive on the product.
Repeatedly on raising complaints, I was told that these applications will not work on the set with no such information provided on the site.
I need an immediate revert before I escalate this even further.

I purchased note5 pro on 28 October 2018. It is switching off automatically again and again. I spoke to the customer care executive who told me that the handset will be replaced if the service center is not able to resolve my issue. I went to the service center where the phone's software was updated and I was told that the issue is resolved but even after several visits to the service center my phone is in same condition. It is switching off again and again on its own. My work is being disturbed because of the phone. I am truly dissatisfied with this service of mi and I would not recommend mi to anyone

Dear sir

I have purchased a MI tv online through Mi.com detail of which is given below:-

Customer name:- Rakesh dass
Order ID:- [protected]
Product:- MI LED TV 4c Pro 80CM
Reg. email ID:[protected]@gmail.com
Reg.Mob No:- [protected].

After installing the tv Technical Engineer informed us that it is broken inside, and needed to be replaced.he him self wrote down...

Sir i visited yesterday to store yesterday my bill number is mf band[protected]

1. Mi service centre

Nagpur excellent services, imperial plaza
Building near old anand talkies somwar
Bazaar road sitabuild nagpur 440012

Staff misbehaving using abusive language they tried to get physical also with me sir i have been mentally harassment they have done sir being lady it's not good even manager supporting his staff please get me higher level authority where i can
Approach i have already done fir police complaint. Thanks®ards. Swati sharma i am waiting for strong action cctv footage u can see of yesterday i i am putting this on social media also please reply me i have mailed them also but no response from their side

Suppose my mi note 5 pro (Bought by me on 11/10/2018) has 70% battery but while rebooting its showing 0% battery thats why not able to on the phone. After connecting it with the plug pointer then its on and showing 70% charge.3 time i went to mi authorized service centre salt lake city sector 5, kolkata - 700091.

Day1:told me to come another day

Day2:first do software update when i got the phone problem is still there then they do the battery change total time spend 3 hours.

Day3: i show them a video which was recorded by me replicating the problem. They reacted in a very unprofessional way took my phone for a whole day. The lady who attended me denied to give me any document when she took my phone. After requesting her various time she gave me the print out of the service request of day2.in the evening when went there to collect the phone they told me that they call me after discussing the issue with the senior because they unable to solve the issue.

Day4: called them several times but they dont respond.

They employees of the service centre are totally unprofessional they treated me in a very odd way that suppose its my fault.

Hi,

Last week on 2nd of feb 2019 i visited mi service centre in pune hadpasar area india. My charging port wasn't working properly so i went to the service centre for it. When i gave my phone for repair my sim ejector was working fine but during servicing it got damaged by guy from service centre only. He accepted it too but they weren't ready to fix it, since it was their mistake. Even after this they were asking me for the money to repair the damged cause by their misake. Even afrer taking to him multiple times he refused to fix it and was very arrogant. He defamed me for it. Causing me to take my phone back without fixing the sim ejector. This isn't kind of service i am expecting event after paying service charge of 350 rs. I want you to take right action on this and i have my sim ejector repaired for the damage.
Here in with i am attaching snap of my bill from the service centre for further details.
Address and name of service center:

Name:mi service centre (Iris)
Service center code:xmin1685
Address:1 aryan center survey no 162, 1/2, solapur - pune hwy, laxmi vihar, hadapsar, pune, maharashtra 411028

Thanks and regards.

Hai i am sreerajmp from ernakulam. I am sending this messge to report a complaint on my redmi 5 pro 4gb +64gb. There is a shade one my screen i changed it twice. Still the complaint is not fixed!!. Now i am reparing it with my garuntee and warranty card. After the expiry of warranty and garuntee the reparing cost will be 4000/ i can't afford that much money. I am daily worker. I think this complaint is due to the manufacturing defect by xiamo mi. Kindly i request that to please do necceseary needs for my phone. If the complaint still remains
I need replacement for my redmi 5pro or the money i spend for the phon
The details of the shop where i give my phone to check the complaint is in the pic