Xiaomi India Complaints & Reviews

I have purchased mi smart tv 4 pro of size 55" from flip cart on 30.12.18. After days of installation on 06.01.19, screen moving up&down/flickering unable to watch tv more than 5 minutes. After 1st complaint lodged on 21.01.19 technician has come & inspected the tv and informed that the panel board of screen is totally damaged and same has to be replaced. Till date complaint has not been addressed completely. It is very painful that we don't even enjoy your big screen not even 1 week.
2nd complaint lodged on 28.01.19 and talked to local service center manager but efforts are in vain.
Your intervention is highly appreciated to takeup issue at the earliest possible please.

Dear sir/ madam,
I had placed order for redmi note 6 pro with exchange offer and paid online rs 11349/- through paytm on 16jan-2019. Order was successfully placed and was out of delivery (Exchange) with tracking id xmip[protected].
But unfortunatly on 19 jan 2019, exchange mobile was rejected by person who came to deliver order, and canceled the order. He told me money will be refunded within 24 hours. But till today i have not received refund back neither in paytm or in my bank.

Kindly look in this issue and revert me back.

Regards;
Mahesh kumar
Paytm mb : [protected]

The body of my phone (Purchased on august 31st, 2018) is deformed (Bent a little - curved vertically). Due to this, the screen of the phone seems to be uprooted from the side.

I think this may be due to the defunctioning of the battery (I am not sure). The battery back up is fine, no heating problem observed and charging with regular speed. However, the due to the curve, the screen is uprooted from the side panels a bit and i can see the screen light coming out from the side panels.

I love this phone and don't want it to be damaged permanently due to a petty issue. Kindly help at priority.

Order placed : 13-jan-2019 09:46 am
Paid : 13-jan-2019 09:50 am

13-jan-2019 09:51 am bangalore expected at ekl-marketplace
13-jan-2019 09:51 am bangalore dispached by seller
13-jan-2019 11:51 am bangalore shipment_out_for_pickup
13-jan-2019 05:18 pm bhiwandi shipment_pickup_complete
13-jan-2019 06:38 pm bhiwandi dispatched_to_tc
13-jan-2019 11:02 pm bhiwandi received at fkl_bhiwandi_bom
13-jan-2019 11:02 pm mumbai dispatched to bhiwandi sort centre
13-jan-2019 11:02 pm mumbai received at bhiwandi sort centre
13-jan-2019 11:02 pm mumbai shipment in-scanned at bhiwandi sort centre
13-jan-2019 11:02 pm bhiwandi dispatched to ekart logistics
14-jan-2019 09:56 am pune dispatched to pune sort facility
14-jan-2019 03:25 pm pune received at pune sort facility
14-jan-2019 09:45 pm pune dispatched to bhosari hub
15-jan-2019 12:32 am pune received at bhosari hub
15-jan-2019 08:31 am pune out for delivery
23-jan-2019 11:35 am mumbai dispatched to bhiwandimp hub

I have not recived my refund, please help me in getting it back.

I have purchased the mi tv on 15th january 2019 model no - mi4a pro 43
Mi published in the site those who are buying with hdfc credit cards will get 1500/- cash back, since i am following up religiously no body bother to resolve the problem, i have submitted my credit card statement as a proof of purchase,

I have registered a compliant three times ​ woin[protected], customer care people are so rude no body is going to take responsibility

I request consumer department to help me in getting the same
Seshagiri rao
[protected]

Order no[protected] cash back not received

I have purchased the mi tv on 15th january 2019 model no - mi4a pro 43
Mi published in the site those who are buying with hdfc credit cards will get 1500/- cash back, since i am following up religiously no body bother to resolve the problem, i have submitted my credit card statement as a proof of purchase,

I have registered a compliant three times ​ woin[protected], customer care people are so rude no body is going to take responsibility

I request consumer department to help me in getting the same
Seshagiri rao
[protected]

Recently bought a new redmi note 5 pro 6-7 months back from mi center madhapur but it has turned out to be my biggest mistake.
After 5 months o[censored]se it started facing some issues:
. Fingerprint sensor stopped working, and battery issue.
So i went to nearest redmi official service center (44 45 opp. Mercedes benz showroom station, kavuri hills phase 1, kavuri hills, madhapur, hyderabad, telangana 500081) in my first visit they told me battery issue. So again i have visited on 19th january 2019 i gave mo and told my mo got turn off automatically, but when i switch on manually its working properly, can you check once i visited before also one mo center guy told me battery issue by seeing my mobile, i gave him as a working condition and after 30 to 40 min waiting they said that there is some issue with phone's motherboard and it would cost you around 14k to rectify it. Also they told motherboard is not taken under warranty. And they gave me my mobile in death condition. As i am not satisfy with their service i went another mi service center they open my mobile and told u repair out side mi logo is not there on motherboard even i don't know some inside logo also there, how can i know inside things.
I again went madahapur service center i scold them and ask why u people not check whole mobile condition in front of customer and without any paper work they open mobile and gave my mobile on death condition how can you could do that. How can we believe them after doing this things. I gave my mobile in working condition but i got back death mobile.

Now my camera is not working after visited service center "pathetic service"

First of all no professionalization
They might be replace original hardware

I was really disappointed with the response (I cannot understand what comes under warranty nearly 90% of the phone's doesn't come under warranty). I am posting in a hope that redmi india should really look into this.

Find the below attachment

By seeing the service record you might be clear they not focusing on their work "gender mismatch"

Very very bad mobile in mi5 my mobile display is not good with six month old display is not working I will talk to customer care he is told ur mobile no warranty cliam so pls friend and brother don't by mi any model it's worst phone this is my request

Customer care executive misbehaviour to customers and using abusing language...Mi poor quality products plz listen everyone don’t buy mi headsets

I did 2 transaction for the order i attached image below on 1st june 2018 and the rrn number for both transaction is given
one transaction is by upi mode
and another is from debit card i visit bank they are sayiny the xioami not given any refund when i email to xioami they are saying visit bank so much problem i surfered please help me get my refund they are just providing arn number which bank refusing to gona work
my email id is [protected]@gmail.Com
and contact number is [protected]
please help me

When i was purchasing poco f1 i talked to the customer service about the screen bleeding and they told me that i wont be getting a faulty device but after i received the order the screen had faults (Screen bleeding) and i raised a replacement and after many days the replacement was raised and again i got the same faulty phone!!!

I was told that i wont be getting the same issue again and i can raise a refund and the return's team shafique azmat was so rude!! He was shouting at me and didn't even let me talk and he told me that there will be refund option when i was raising the first replacement and now he was telling that there's no refund and he didn't even let me speak and he kept shouting!!!

Mi india is a fraud and cheating their customers!

Hello,

This is a pathetic service, booked an order on saturday.

From then there has been no action on this.. Only excuses i get when ever i reachout to them.

1. I cant cancel the order.
2. I cant change the delivery address
3. Your customer service team has no udpate on the order. Everytime excuse technical issue.

What the hell is this can you explain...

Team can somebody help

I have purchased redmi 6 two months back. Phone stated me giving problem.. One day stopped working, when i have taken service center. They have denied the services. They were saying that it will not cover in warranty and only 30% it will be cover. They are just cheating customers. I have written mail to brand.. But they are not atall repling. Finaly i wanted to make a compain about them.

Hi
My phone was broken on 6th jan i went to mi shop on 7th to repair mobile they charged me 3700 rs and bill not given they said your phone's battery is broken screen is broken connection is broken and they have taken my crystal cover as well
Please help me to get bill or my extra money back which they have taken
When i asked for bill they denied.

Very upset with the service. Submitted my in handset basic on 4thanuary 2019 of at your service center for repair but haven't yet received it back. Was assured by the customer care too but the complaint is yet to be looked upon.
The service is lodged under jobsheet no. Js[protected]. Expected return date was 19th january 2019. Complaint also lodged with the customer care but ni action taken.

With an minimum expectation on amazon prime video and netflix ppl buy an smart tv, but mi failed in doing this..!
Am totally dissatisfied by this negative in this tv..!
Mostly the middle class ppl chooses the brand mi with a great trust on xiaomi..!
We had bought mi 55 inch tv, i am totally dissatisfied by this..!
We went fa different options (Lg, sony, etc) b4 choosing mi, but i liked the looks nd specifications on mi. So i bought nd been cheated by mi..! Say me an alternative now. Even i have reported to flipcart to, but not responding perfectly..!
Mail me the solution
[protected]@gmail.com

I have redmi note 4 mobile and kept it on charging for 2-3 hours, when i check my phone then not even single percentage charge was showing then i opened back cover and it started fuming and burning then i threw my phone because i got panic. I tried contact to customer an submitted my phone to service center and they are saying it is customer induced damage so they will not help me..
My question : why is this customer induced damage? If for his safety custome r will definitely throw his phone and this response is very sudden.

Please look into this matter.

I went to mi service center to buy redmi6a side sim tray. They were saying we don't have the item right now. They were saying they have to order the item. They note down my number and told me that they will call within three days. I went there after five days and they were giving stupid excuses.

Manager name is rakesh
Mi store location is bahadurgarh.
Pin 124507

Please resolve this as soon as possible.

Had dropped the MI redmi note 5 and the screen broke. Replaced the screen at Nishant Infotech for INR 3362. Post the replacement the screen started to bleed at the edges and battery drained in half a day. I showed them the problem and they replaced it again but the problem persisted and so I showed it again and they replaced it again. This time the phone works fine. The experience makes me strongly believe that they had put counterfeit screens for the first two instances. I genuinely feel stay away from this centre. Cheats.

Dear sir

I have order mobile from flipkart on 9/12/18 and once i receive the mobile there was thin line on the display since after couple days i noticed to straight lines are expending day by day i have called the call support they asked me to do some trouble shoot which i did then it was not able to go as the replacement period was over it was 10 days as the line was so thin it was not visible

So i was been informed to visit to service centre
I went to your service centre in khar west mumbai srs telecom but as there was no part available i was been asked to visit after 4 days and i have called multiple time since 3rd jan 2019 but till now they have not received the part it is not available and they want me to keep the keep the mobile til the part is available
Have i brought the mobile to use or keep for days and months and why don't you provide the part or replace the mobile if you can't have proper customer support and service

And also do not sell defective products online and make fool of customer

Please resolve the query

Please call [protected]

I'm finding a mobile phone online.
And suddenly i recieved a message by mi india so i read this he give me a offer and after that i'll do the full process to buy a phone fullfilled by me in my old xiaomi mobile.
And after that part i do online money transaction and save a screenshot but im not recieving any notifications or message by xiaomi/mi india so please you tell me who is responsible for this fraud.