Hey,
We Mi 11 lite NE 5G (Lisa) users are frustrated with the experience we all are having, we are facing severe black crush issues with the display on a daily basis.
what is black crush? - black crush is when black is not showing correctly hence creating a blocky mess.
the severity of occurrence is pretty high, which spoils our experience of consuming any content on this phone. It's noticeable everywhere, on Always on Display, Charging animation, Notification panel when using AMOLED walls, when consuming Black/Dark content on a phone, it's soo frustrating! We feel cheated, we can't consume any darker content properly on this phone as black crush spoils the experience of it. I am someone who creates and sell wallpapers and I personally bought this phone just for sake of creating content suitable for AMOLED screens But this display is soo bad that it doesn't fulfill my needs and worsens my experience of creating some Amoled-friendly content. I'm so tired of facing this daily and not getting any proper resolution from you guys!
what we as a community know is that the display panel you used for selling in India is different with lower PPI, using different technology than the one used to ship outside India. both panels have different PPI ~267ppi (Tianma - Delta - shipped widely in India) vs 318ppi (Huaxing - Diamond - widely shipped outside of India) for this phone, both use different techniques to show pixels as well, one is sharper while the other is not so much! this is SO FRUSTRATING that we customers have been trying since a long time since launching of this phone to get you guys to just acknowledge it but you are not acknowledging it.
Do you think this should be something customers who spend hard-earned money 27/30k INR on buying phones should be facing? that too on daily basis without getting any promised fix or solution by Xiaomi. Your developer team and service team is handed sample units of this phone which are rocking the tcl CSOT display, so they don't face this issue and won't acknowledge it! But we all Indian users with Tianma panel are facing it on daily basis, without hopes of getting it resolved or any proper solution from you guys! Your software team refuses to accept it as an issue, stating it's a hardware fault and that we should visit the service center for replacement. While those o[censored]s who got the display replaced were offered the same tianma panel and are still facing the black crush issue to this date. Your service manager refuses to accept it as being any issue either software or hardware-wise, saying if it was an issue, there would have been an outcry on social media. There already has been but you guys are refusing to acknowledge any of that! Please don't do this to customers, We trust Xiaomi to provide us Better experience but this is what we get! We are with you guys since the beginning recommending your devices to a mass audience that we know and care about, but if we have such experience how can we recommend Xiaomi to others?
Please acknowledge, come forward, and take this matter in hand we are left with no hopes of getting this thing resolved anytime sooner.
that's the most FRUSTRATING and CHEATED we customers ever felt about any brand! We never expected Xiaomi to be this way!
I have reported this before, you guys offered to send me a Mi voucher worth invoice value in exchange for a phone, I agreed with that but I really don't have a secondary Device to use while you guys take a weeks to offer me MI voucher. So I am left facing this issue and living with it on daily basis and I'm not alone in facing this, each one us in India who owns Mi 11 lite ne 5g is suffering from this on daily basis. This is the most hopeless we ever felt when dealing with any brand.
if it was a software issue you could have already fixed it but you haven't since launch. they just tried to cover it with overlays which makes it even worst! Please offer us a fix! So we don't have to live with faulty phones!
I'll be attaching some more links for you to confirm how severe this issue is and how many people go through this! how you can confirm which display panel your 11 lite NE 5G got?
You can also check communities for this device on telegram, XDA, and mi forums, r/xiaomi, twitter even! Just search "black crush" mi/Xiaomi. Everyone reporting a similar thing!
Just so you know we have communicated with global users using the same phone with the tcl CSOT panel they don't face any black crush issues and have too good reviews for this phone.
Offer us display replacement with tcl CSOT panel so we don't face this [censored] issue daily!
this post explains this much better -
post explaining how two panels differ - https://forum.xda-developers.com/t/be-careful-there-are-two-types-of-screens.427...⇄
how to know which panel your mi phone has- https://forum.xda-developers.com/t/be-careful-there-are-two-types-of-screens.427...⇄
Here is a thread I wrote about this issue on Twitter explaining the same and showing what the black crush issue looks like and how frustrated we users are - https://twitter.com/Yogesh_gosavi_/status/[protected]
Here are some links to confirm this is indeed an issue faced by many users -
https://t.me/Xiaomi11LiteNE and your miui feedback team group where they mislead people into going to a service center for this without you guys acknowledging it first!
Search Blach crush in this group or Xiaomi forums
Or subreddit
https://www.reddit.com/search?q=11%20lite%20ne%205g%20%22black%20crush%22
Even Twitter has a lot of complaints about black crush issues with this device
some chat screenshots to show mi feedback team response and chat with another country user of 11 lite ne 5g with TCL CSOT panel - https://imgur.com/a/x6gAj5C
this spoils our experience of owning an AMOLED phone as well as watching any content on it. this is not what we paid 27k for!
for something which has this severe occurrence rate, Xiaomi should offer us a proper resolution.
name: yogesh gosavi
number : +91 [protected]
email id: [protected]@gmail.com
