Xiaomi India Complaints & Reviews

I have bought this phone 8 month back but now it is not working .so i went to service centre .they refuse to solve this they don't even offer me redmi note 10 pro in exchange of this .solve this .

I have purchased this mobile on 24.01.2022 from that date it has been reached service center 3 times due to software issue. i followed every step to keep it secure but it get currpted suddenly without any reason. i have lost all my data 3 times also i am totally mentally disturbed because of this mobile i am facing so many troubles because of this. I never thought i have to face so much issues like this after investing such a big amount.
Please provide a replacement of this product or give me an exchane option at good cost.

Hello, my name is arslan ansari, i am an xiomi user from past 6 years, i have many xiomi gadgets, my problem is that i have 88000 coins in mi get apps but i cant redeem it in prizes because xiomi is not giving stock on mi get apps since early November 2021, xiomi is continuing earning money by promoting apps on get apps and we innocent people download it in greed of coins,
So please xiomi make stock available or i[censored] have stopped giving prizes on get apps then please close down earn coins section in get apps and redeem our existing coins.

On[protected] i reached to mi service center in guduvanchery for battery replacement. They got mobile gone inside and came out and asked me did you gave to service before and i replied yes for display replacement and they started blaming that service center that there is defeat the cable is cut little bit that connects the battery and charger pin and they we change the it may or may not work. After 30-40mintues they changed the battery and gave my mobile back to me. After replacing battery Next day my mobile mic is not working properly and called them i reported about the issue. They asked me to bring my mobile to service center. I reached they i gave my mobile they haven't property checked my mobile and started blaming the same thing they replied that the little cut is the reason we have to change the cable. They not evening responding properly and being rude to me and started me questioning like you know how to replace battery ok do it? They treated me so bad. This is my complaint about they behaviour and services

I had Purchased MI TV 4X 138.8 cm Ultra HD in october 2020
In May 2022 the TV started giving colors on the screen. I raised a repair request through XIOMI help line Number on 10 May 2022. I was told the technician would visit us and repair it. But to my surprise the technician called and said that if you bring the TV to his repair center he would repair it fast. We took the TV to the repair center but he quoted a exoberant rate and when aske why such a high cost he insulted us and said you are 1947 era but the cost of the part (board) he said should be replaced was costing 8900 INR precisely as per the Xiomi Helpline number. We took back the TV and request was not at all ateended.
After a week I raised a compliant with the helpline number, the complaint was closed without being attended by anyone from Xiomi stating that the customer was not available
After 15 days from This i raised a second complaint, and requested not to assign the same engineer but the same engineer came with a board which was not matching and said he got a wrong board. Again the complaint was closed stating the customer was satisfied
I raised a third complaint on 10/06/2022. I was informed that i had updated the wrong serial number hence a wrong board has come. To my surprise i Had never given any one the serial number of the TV. It was the technician who had updated. I was also informed that within 7 days they would repair the TV
I gave the correct serial number of the TV S/N : 25622/[protected]. The same technician came with the new board again the same out come. He took back the board.
After 7 days that is on 18/06/2022 i called the same helpline number. I have been told that by 23/06/2022 the TV would be repaired. This time i got 3-4 calls.
My complaint is
1. Does it take one and half months to repair a TV
2. Is XIOMI service so worst
3. Is Xiomi service under a service engineer
4. Does Xiomi have any Complaint redressal mechanism
5. Should customers Trust Xiomi

I PURCHASED MOBILE PHONE
Mi Note 9 Pro Max 6/128 on 01/09/2020
but mobile phone was not working properly
so i registered complaint at service center King Mobile Galexy78, Ranasanaga Bazar, Near Lovekush Hotel, Chittorgarh-312001 via Token no. MT01969291 on 06/10/2020
But problem is not

I have purchased Xiaomi 11i 5G on 17.06.2022 as per attached Tax Invoice billed to my company.

Before buying I confirmed with your MI site whether it will come out of the box with android 12 version and your chat agent Mr Gowtham confirmed that it will surely come ""Out of the Box Android Version 12"". On the basis of his words I moved ahead and purchased Xiaomi 11i 5G from Shop no 3, 4 & 5 Elysium square, Opp Maruti Plaza, National Highway No 8, Krishnanagar, Ahmedabad - 382346; Tel: [protected]

After buying I found that phone has an old Android 11 version and informed to Store Manager Mr Nilesh/ Mr Parth they said that please sit here and update your phone to have Android 12 right here. After finishing update phone remained on the same old Android 11 version.

In addition phone specifications are showing it should have 6 GB + 3 GB virtual RAM but my phone is having 6GB + 2GB virtual RAM.

Regarding both of the above issues i.e. Android 12 + less virtual RAM I have chat communication with your so called agents Mr Gowtham and Mr Bikram and Ms Maruthi who lied with me and cheated in our communications by provided false/ misleading details.
Screen shots of chats with all of above agents are available on request.

I had reported this issue to Ms Meghana Gowda on 17th June itself at 9:00pm and she promised me to arrange a call back from their supervisors on 18/06 to resolve my issues, but in vain unfortunately no one turned to me...

After that I approached to your toll free number and had a discussion with Mr Ram, he has also refused to resolve my issue and felt sorry for their agent's mistake. Also I had discussed with Manish Jain and he said that he will see what can be done !! Moreover, he asked me that what my company will loose if it will remain on Android 11 !! I really regret to have his reply in an unprofessional way!!

I have not even inserted SIM card into the phone and 24 hours not yet passed I have realized that I made a very big mistake buying phone from new Xiaomi Home as addressed above.

Starting from toll free number to store manager they have refused to resolve my issues which shows a poor service caliber of Xiaomi-India.

I hope you will look into the matter and get my issues resolved amicably by replacing my phone with ""Out of the Box Android Version 12"" along with correct RAM 6GB + 3GB virtual RAM to avoid me to take up this matter further.

I have a Poco X3 pro phone which I bought on November 7, 2021 and it suddenly stopped working and blacked out. I went to the service centre and they said that the motherboard is dead and they will replace it with Redmi note 10 pro which have very low specifications compared to the Poco x3 pro. The price is also Rs.16000 which is 5k less than the price of my Poco x3 pro i.e. Rs.21000. I find it very unfair and also cannot afford to lose money and hencerequest you to look into this matter so that I can find fair treatment.

Why the ### aren't you launching mi bands in India with NFC 😡😡😡😡😡...⇄
I bought every mi band from mi band 1 to 6 every year, everytime i hope NFC will come to India and instead of XiaoAI they'll give google ASSISTANT support or alexa support, because there's already a mic hole in Chinese variant then why don't they release it in India. Nowadays even a 2000 rupees watch supports Alexa 😭. And they cost 3500 for mi band 6 which was 2700 rupees in China still i purchased 😭. These guys are removing ai support and nfc from their mi bands moreover increasing prices and still they expect it to be India's no. 1 brand 😡😡😡😡. They expecting that we'll purchase and grow their sale😡😡😡. Who the ### is your Indian sale marketing team 😡😡😡😡. Don't they have a brain, don't they know the Indian market? They releasing unwanted products in India thousands of mi phones a year and expecting higher sales. I was in need of a tablet i liked mi pad 5 when it was launched in China and was waiting for it, they took a whole lot time meanwhile realme released their realme pad and i purchased that even though it was entry level but i need one with miui or realme ui like i don't prefer samsung or panasonic etc. Now i don't know if they knew it or not an average Indian CUSTOMER keeps their purchased items untill they die, now I have realme pad hope it will live for at least 4 years, now sale for one guy for 4 years has gone from MI India. I believe many more cases happened like this, this way they lose their chances for higher sale and still expecting to be no. 1.😡 ###.

It doesn't working in a good manner, and it camera is not working good at all

I'm here requesting for such a long time but still my problem is not solved. This is the worst service from your end. I have many places to be right now but all I have to do is follow up you guys. I am really disappointed from your service.
I'm facing a lot of problem because of this as I have gifted the phone to someone. I have already repaired the phone 3 times but still I'm facing the same problem again and again.
And I have also called the POCO service center many time they only respond that your complain will be resolved and all stuff even if I ask them to connect me to their senior they are not at all able to connect me to them.
Please resolve this soon as I'm waiting for a long time.

I have a complaint against your service center, ” Delhi Pctronics Solutions India Pvt Ltd, Shop No F/Wz-261, Main Najafgarh Road, Near Metro Piiler No 669, Uttam Nagar, Delhi-110059 . I took my phone to the service center on 23052022.The Phone was switching off by itself. Once it switches off, we were unable to turn it back on for a couple of hours but after that it would turn back on.

This is the issue for which I took the phone to the service center. Those guys couldn’t find anything wrong with my device on inspection So they told me they need to open it up and see for any water damage beneath the surface. They took the phone from the reception to a cabin which was closed from all sides barring a small window. A customer cannot see what is being done inside.

They come back after 30 minutes saying my phone had a scratch on its surface. I was confident that there is no such scratch present on the phone. I asked them to prepare an incident report saying there is a scratch and that’s why they are denying service and putting the phone out of warranty. I told them I would be taking this matter higher up the chain.

This got them rattled. They prepared an incident report which didn’t even listed the correct diagnosis. When I asked them about the discrepancy in the report, they said their system only had these options to select from. I wanted to get this over with because by this time had spent close to 50 minutes in the shop with my phone inside the cabin. I quickly signed the document and asked them to handover my phone. I was also charged Rs 120 for this and not given a payment slip.

Now when they handed over the phone, it had a big scratch on its surface. I immediately confronted them about this but they denied any wrongdoing and said the scratch was always there. I immediately contacted the customer care and informed them about the predicament I was in. They assured me full support and not to worry about this. They opened a complaint and said quick action would be taken on it. But alas, I was taken for a ride. My complaint was closed and no action taken on it. I was told the troubleshooting team rejected the complaint. But I wa never approached by them before closing the complaint

I am wronged and swindled by your service center. You should change the name of your service center to scam center because this is what they are doing over there. The service center guys, whatever they say, whatever they do that is correct and what the customer say is wrong.

I would like to bring the following points to your notice:-

1) If the phone had a scratch on the screen, why was there a need to take the phone inside a cabin and open it up? They should have rejected the product as being 'out of warranty' then and there itself they kept my phone inside for close to 50 minutes and when they gave it back, it had a scratch.

2) I had taken a photo of my phone before visiting the service center, it is clearly visible in that there is no scratch on the surface of the phone.

Your service center is just trying to cheat some money out of customers and tarnish the reputation of the company. The customers’ words have no value at all. Whatever the service center says or do that is the truth. I have all the proof. Multiple calls with service center, photo, but all this amount to nothing. They took my phone inside a cabin where in I cannot see what is being done on it. They took the photo after making the scratch and uploaded it along with the incident.
In Samsung service center, the phone is always present in front of the customer, they are not taking it to some secret room from where the phone is not visible. They could do anything to a customer’s phone inside that cabin and we have no way of proving it was done by them.
I request you to take strict action against that service center which is engaging in such malpractices to cheat the customer of their hard earned money and denying genuine claims by fabricating damages themselves. I have also decided I would approach National Consumer Disputes Redressal Commission if my problem is not resolved here.

I am attaching a photo of my mobile which I took before taking it to service center wherein no scratch can be seen.
I am also attaching the wrong service order which the service center people made. Despite my objection to the facts being mentioned in it, they just went ahead and created it and asked me to sign it or otherwise take my mobile. I couldn't do that as that would have nullified my warranty as they had already opened it and I would be left with no prove that the handset was opened at a MI service center

I am using poco x3 pro smartphone since a year.Since last month after software update i was getting random reboots and now the device is dead and unusable.The device went blank 2 months after the warranty period because of software and hardware problems from the company.you can see many x3 pro devices going dead due to motherboard issues on online platforms and they are not addressing it.they want to charge half the money of the smartphone...

My phone which is under warrenty was suddenly dead yesterday due to company's defected motherboard issue.Today i visited service centre with my problem expecting some good service, but they sent me away telling me that my phone's warrenty is gone bcz of a scratch which is intact invisible to human naked eye.They are just finding an excuse to hide their fault of making such defected devices and selling it in the name of India's best smartphone brand, but when it comes to customer service, they just find excuse.I bought my device in 01 august 2022, for a middle class man like me, it's impossible to tolerate that the phone which i bought by my hard earned money suddenly stopped working due to company's fault, I can't bear such lost of mine.So plz @Xiomi india or poco india, help me and give me what i deserve.

The poco m3 mobile does not turn on[protected] iam going to the service center me telling the this issues are occuring in my mobile phone and the service center employee is telling your mobile main board not working .i will change the new main board. i received my mobile after 7 days[protected].the service center employee no cost to ask to me .why? my mobile under warrenty.. after 17 days same issues occuring in my mobile phone..iam very dissapointed in poco service center.once again iam going to service center on[protected] iam telling same the issues are occuring she is telling once again board is not working what can i do? right now my warrenty time closed.she is telling mail is send it..i doubt about service center the main board chnage or not that same issue how it occuring...[protected]the till date the mobile issue not solved by poco (xiaomi service center authorised )service center adress:Basement 113 Sir Thyagaraya Road, Opposite to Globus T Nagar Challa Mall. 11A, Chennai, Tamil Nadu 600017. me buy the mobile flipkart ecommerce website...

After Software update my mobile was dead. i went mi service center they said mother board issue beacause of softaware Update. its cost will approximatly 70% of mobile price

My poco X3 pro Max was dead on 8 March 2022 so I deposited this to service centre, Chand bagh wazirabad road Delhi -110053, from that time till now they repair this device 3 times, between this period they offer replacement with very old & lower configuration mobile REDMI NOTE 9 PRO, I request them to replace with same configuration or more with additional payment which will be paid by me, now I visited this service centre for 25 times but this service centre doesn't respond & wait for more days, my device is still deposited with this centre,
I afraid of ending my warranty in a few days & I could be possible to deny my replacement for this reason

I have purchased in two mobiles in mi online store but I cancelled these two mobiles the refund of two mobiles amount is completed.but today onwards these two loan emi is debited in my account.can I know the reason for that.
Order id:[protected] which rupees was 17319/-and second order id:[protected]

My poco x3 dead and the mi care replaced it by redmi note 10 pro.
They didnt give me any bill charger box etc even the phone was booted. Very disgusting i want my phone back

Last month 17th I submitted my mobile redmi note 11 in mi service centre Ambattur chennai in warranty period.my mobe was fully default Mobile the camera and not working properly.they can't soloved my problem .That's why iam asked replace my mobile but still now not got any information xiomi.I am calling lot of time to service centre but they can not atend any calls