Xiaomi India Complaints & Reviews

I am very disappointed with Xiaomi service centre also not provide proper solution from Xiaomi customer care since last 20 days i am not received my replacement watch from service centre requesting you give us proper solution on it i want my watch as soon as possible

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Hello sir i am a Xiaomi poco x3 using customer in my mobile front camera not working i tried to contact poco India customer care they told some institutions i followed in my mobile after that also camera not working finally they said please reach Xiaomi service center
Now i am in service center they told now you need to change the camera and its charge too
Please note in my mobile dont have any single scratches or dents after...

I'm using poco X2 for 2 years and now my camera is dead . When I went to service centre they said you have to change the motherboard which will cost Rs 8000.

My device name is redmi 9 power.my problem is my device not switching on after restart, switch off, or after any update.My device is under warranty but mu issue is not fix my service centre by 2 times of giving to service centre

Sir, I am having problems with sound quality, screen unlocks and gaming graphics, and sometimes apps functionality after this new MIUI 13 update. Please help me with the solution

I ordered for c type cable and they send me a braided cable which was not what I ordered, now they are not making a return and not even replacing it

Redmi note 11T 5g Network resting problem
Purchase point: Amazon
Order Number:[protected]
Order Date: 21.12.2021
Invoice Number : LKO1-21226
Invoice Details : UP-LKO[protected]
Invoice Date : 21.12.2021
After purchase, it worked fine for 2 months after that calls are getting dropped, I saw the network is getting reset automatically. Till date I visited 4 times MI service center after they repair it is working fine for 1-2 months and again the same issue is starting. I requested replacement, service center telling to ask customer support and customer support asking to goto service center, both are showing each other and wasting my time and money. I'm adding video for your reference.
Below are the job sheets from service center same are attached.
1. WXIN[protected] dated 25feb22
2. WXIN[protected] dated 30mar22
3. WXIN[protected] dated 02jul22

I'm requesting justice and compensation for all the losses happen to me personally and professionally.

Bought from MI official website .Received the product thru bluedart and the battery compartment is not opening to insert batteries.

Raised a complaint in MI under complaint number "WOIN[protected]"
but still not resolved

I have purchased this mobile in May 2022. Since then, I am facing issues with Battery. Wanted to mention them earlier but thought to get in touch with you Service Centre, if they can help, but they are unable to even understand, so writing to you now.

1) While charging the phone, after the percentage shows 100%. If the charging is disconnected immediately, the battery drains to 99% in less than a minute. But if the charging is continued further for over 20 minutes, time taken by the battery to drain down to 99% is much more than the drain time taken to reach from 99% to 90%.
Is this a technical Flaw or Marketing gimmick, to mislead the Customers, that battery is charged completely in 17 mins? When in actuality, complete charging time is over 40 minutes.
Scree illumination drains the battery at a very fast rate, So Youtube application or watching videos is a no-no. Screen-on-time is less than 5 hours
There is no linearity in the charging and draining time. While the draining time from 100 to 99 is very long, 99 to 60 is very short and even shorter is from 60 to 10 and from 10 even few calls will discharge the battery in no time.
Is this issue with my phone alone or this is common?

2) Your RTTS (So called Technical Specialists – Manoj and Monica) refused to talk to me, to understand my concern and gave a plain stereotyped answer through your Service advisor that MS Teams Application consumes more battery. I am attaching the screenshot of the graph which displays a sharp decline in battery when using Zoom or Teams Meeting Application. This is absurd. We are looking forward to your service centres as the SPOCs to hep us, but they act as if they are bosses, and they can dictate whatever they feel without even listening to us. Is there no accountability? Is this how a Customer centric Company should function?

The Customer Service desk executives on the number[protected] are even worse.

I have purchased this near Flagship Phone costing a very good amount of money and the Battery optimization is very pathetic not even close to the optimization done by some mid-range phones.
I need you to address this issue immediately and resolve it permanently

As i brought about the frauders making money via getapps prizes without capcha entry, they making videos in youtube for redeeming to users along with mi acc. Id and password. As i brought this notifice to the customer care via chat and mail, they said it will shared to team members instead of blocking the frauders acc. They blocked my getapps acc. Your team given me a nice gift in return when i complained about frauds happening. This leads to mi account hacks.
The get apps of xiaomi phones, i cannot able to get coins, when I'm checking the error message 'someone went wrong with your account, please change your password'. I had changed my password lots of time but not solved. They told that, my account was disabled & to keep it idle for somedays to solve. But it's been 10 days i had kept idle but not enabled my account. In FAQs they mentioned as "change your account password to eliminate the threat, " they had given wrong info in the faq section. They are misleading. Even i had linked only 1 account in my phone. They are not enabling my account. They are just telling some wrong suggestions instead of correct solution.

Mail - [protected]@gmail.com
Phn. No. [protected]
Mi acc. - [protected]

Unblock my acc.

Get apps of xiaomi phones, i cannot able to get coins, when I'm checking the error message 'someone went wrong with your account, please change your password'. I had changed my password lots of time but not solved. They told that, my account was disabled & to keep it idle for somedays to solve. But it's been 10 days i had kept idle but not enabled my account. In FAQs they mentioned as "change your account password to eliminate the threat, " they had given wrong info in the faq section. They are misleading. Even i had linked only 1 account in my phone. They are not enabling my account. They are just telling some wrong suggestions instead of correct solution.

Mail - [protected]@gmail.com
Phn. No. [protected]
Mi acc. - [protected]

Unblock my acc.

I am buy mobile xiaomi 12 pro at 5/7/2020. and after 12 day suddenly dead same problem like poco X4 dead problem occur but xiaomi not replace my piece he is only repair my phone and when i geeting service centre not ask me what is problem in my phone my whole day waste in service centre but not ask any thing probper answer.i want replacement becoz my product used time is very low only 12 days and i am pay xiaomi highest pay mobile value so why should i used repairable piece.

I want option for whitelisting of app from ultra battery saver mode. This is not available in current system. Ultra battery saver mode is useless in current generation of high quality battery performance. Please take note of my request.

Instagram proper working my Poco F3 GT phone please fix this problems

Recently in mi store I changed my phone motherboard but it's not working.
Some apps are not opening and i haven't to
Update my phone

I have purchased poco x3 it's has not been 1 yr my phone mother board got damaged I got it replaced in warranty but within 15 days of replacement the mother board got damaged again but this time they are asking money for replacement

I am compaliting about my Redmi TV (32 inch) not turning off by remote as well from switch in Tv. So, I have contacting Mi for same since two last two months but they are not providing any solution instead it gives time like, they will visit us within 5-8days and one technician came at our home but he is unable to solve issue. So i have re-complaint about it but still they not providing any valid input just giving time and after that if no one give solution and I contact again in Mi they again extend the date. Every time they extending time. Not giving any Solution even My Tv is in warranty.
Here is my complaint Id/request Id-M4193224
other one complaint Id-WOIN[protected]

Dear Team,

1. My wife Dia had purchased a Redmi 9 pro power on 28.08.21, from Amazon.
2. This, we realise now, was a big mistake and a Cardinal sin, to purchase your product.
3. The handset was inoperational and not functional since 27th May, 2022.
4. She visited your Goregaon Jawahar Nagar service center on 28th May, 2022, around 12.30pm, to know why it's not functioning.
5. She was told Motherboard will have to be replaced. They will order the part from Bangalore Or Gurgaon, and she will get the handset in working condition, within 5 to 7 days.
6. We've been following up since then, with the service center and the MI helpline no [protected].
7. The helpline person on being asked the TAT for resolution of the service says 10 days, when I call up after 10 days, then the next person says Sorry, it is not 10 days, it is 10 working days.
8. 10 working days!!! ??
Seriously!!!
In the year 2022 !! ??

It takes one day for motherboard product / part to be shipped to Mumbai.
Why would you need 10 days?

Is the part coming on bullock cart or foot to Mumbai ??

9. On asking the executive, where is it mentioned about the 10 working days TAT, he did not have an answer. Its not mentioned anywhere, not even online..!

10. On escalation twice on 7th June, the helpline executive commits that since his supervisor is busy, he will arrange for a call back to me,
which on expected lines, is not received !! This same action is repeated again by self for the next two days, and post escalation twice, I am assured, that I will receive a call back, which never happened !!
Is this the level of Professionalism, displayed by your organisation ! ?

11. I put up a complaint on Redmi India's Facebook on 8th June and 9th June 2022. But not a single response till date, from the Social Media team, either on Facebook or on the phone !!

Is this the Level of Responsiveness, by your organisation ! ?

12. We were unable to receive calls, my wife's whatsApp, Instagram, Facebook, all Information stored is jeopardized and hampered!
Our customers are unable to connect with us, leading to loss of goodwill and business!!

13. The service center and the Mi helpline were clueless, confused and zoned out, about when we will receive the handset in working condition!!

14. Finally, we received the handset only on 11th June, 2022, apparently with the replaced and enabling motherboard. My wife had to again invest a lot of effort and time, to download the apps, arrange the data including the important images call for and redo the contacts, inform and apologise to our clients that her phone is functioning now. Incidentally from 28th May to 10th June (we got a call to collect the handset on 10th June, but were unable to collect on 10th), is definitely more than 10 working days !!

15.But, to our shock and utter dismay, the handset stopped functioning again on 28th June 2021 !!

16.Is this some kind of a Joke!

Isn't it obvious that the so-called motherboard was not newly replaced !!
Either a second-hand motherboard has been rectified and inserted. Or the earlier faulty motherboard has been 'dummy repaired'

Your organisation has zero values and principles and is just interesting in duping its already harassed and tortured customers !!

17.We call the MI Helpline to strongly complain and demand a Refund of the entire money. They asks us to wait for seven days for the resolution.

When speaking with another executive and asked to escalate the matter to the supervisor, the executive first puts me on a long wait, then apparently connects me to his supervisor, who does not answer the phone, coz the phone is ringing! I hold the phone for more than 10 minutes, but no answer, from the supervisor!
Is the Level of Responsiveness Appropriate !? (I have a phone recording of the same)

18. We get a call from the MI India Customer support, who when told that the MI team is not responsive and that I have not received any response for my Facebook complaint from the Social Media team, states repeatedly that the organisation does not accept Facebook complaints and does not reply to them and implies that as a customer, I have no right to complain on Social Media ! (have a phone recording of the same)

18. My wife visits the Goregaon Service center on 28th June, to complain. They shrug off their responsibility completely, saying that they are in the midst of some shifting. They were shifting even on the 11th June!

19.We get a call from Seema from the Malad Service center on 29th June. We put up the same demand to provide us with a refund. She asks us to visit the Malad Service center, and give the phone for inspection. When asked, Seema herself is not very confident, whether in a commitment of working days, if Saturday is counted as working or not working (Have a phone recording)

20.My wife is informed by the Malad Service center, that it is again a Motherboard issue, which is why the handset stopped functioning.

21.The following questions arise :
1) Wasn't the handset "replaced by a new motherboard" on 10th June 22, at the Goregaon Service center ? Or maybe, it was not!!

2) As a customer, is it not our right to know, the genuineness and authenticity of the motherboard replacement on 10th /11th June ?

3) Why did the handset stop functioning and the motherboard need further replacement, in only 18 days of replacement by a "new motherboard" ??

4) Is that your new Warranty ? 18 days ?
5) What is the TAT for products in the warranty stage being replaced by new product parts?

22)We get a call from Malad service center on 30 June to ask us to collect the handset. My wife tells him, to test the handset comprehensively, and to please switch off and switch on the handset 10 times. He agrees.
On 1st July, Seema calls up my wife and tells her Not to Switch off the handset, because there is a problem in this model !!

1) If there is a problem in this model, why was it sold to me, in the first place ?
2) And if it is realised now, why is the organization not withdrawing all these models ?
3) Why do we have to 'compromise' with your malfunctioning and damage products ?

When my wife visited the center on 1st July, she was told that the earlier motherboard has been replaced by a new motherboard !

The following questions arise :
1) The Goregaon service center takes 14 days to replace the faulty motherboard, whereas the Malad service center ironically takes only a day to replace the faulty motherboard. How is this deviation even comparable and possible ??

2) Isn't it understood that probably neither of the time, the new motherboard has been actually replaced ?

23) My wife is made to wait for One Hour! . She is told that the handset needs to get charged. Is it not understood that the handset needs to be ready for the customer to collect ? Has your organisation not harassed us Enough !!

24.After 45 minutes, the handset is only charged for 3%. And we are told that a faulty charger has been used for the charging !

Is this not Height of Negligience, Irresponsible Behaviour, Absolute Laidbackness, Total Disregard for the Customer !!!

25.Our woes with your Damaged and Faulty Handset Continue...
Since 1st July, the handset :

a) is not being charged properly. It is not charging beyond 33%
b) touch screen not working effectively
c) unable to answer the phone (the answer option is not visible, only phone is ringing)
d) upper portion of the phone is hung (time is showing 3.32pm, charging is showing 33%) (PFA snapshot of the same)

Since 2nd July, it stopped functioning completely..!

We've had ENOUGH!!

26.We do not wish to be a 'scapegoat' for Xiami India to use for their experiments on torture and harassment, of its customers..

27. This is :
a. absolutely pathetic,
b. preposterous and distressing
c. causing us untold hardships, annoyance and pestering from your end

It is completely reflective of your :
a. Organization's culture
b. Total disregard and disrespect for the customer and zilch service levels
c. Bureaucratic & Laidback nature of employees
d. Lack of processes and systems followed
e. Outright faulty and Thoroughly Defective Products
f. Irresponsiveness & Apathetic nature of your employees

28. At the time of placing an order for your product, we had made an advance payment.

I don't think that the funds bounced back or my cheque bounced or the currency notes were fake.

If the funds were not fake and if you got my funds correctly and in time, then why should I have to contend with your fake and faulty product ??

29. I demand a complete refund and take back your faulty product ASAP !
Have also complained on the Mi site : https://in.event.mi.com/in/questionnaire/email_us

Writing you this email with lot of desperation that the the Redmi power 9 which i bought through MI Store is repeatedly giving problem where it goes off completely after every repair. The root cause is still not clar fo the service center engineers as they blame that, the software upgrade on the device damages the hardware. The solution so far discovered is replacing the mother board. I have changed the mother board 3 times and the issue...