Xiaomi India Complaints & Reviews

I have bought new phone from mi website model - mi note 4 64gb rs 13000/-. I have book my order 1/3/2017 i have received mobile 3/3/2017. But phone not working 4/7/2017 i have registred my complaint 4/3/2017. To mi customer care. I have regular mail and call to mi customer care but no responce for my replacement. Every time call me your reqest in process. Give some more time today 12 days comp but still my phone no replacement confirm order number [protected].
Please help i have face problem last 12 days.
I have already check this phone to service centre mi. But service centre executive ask me this phone is hardware issue. And you do for replacement. Attach sheet of mi service centre job sheet. I am totally harrasing by www.mi.com. please look this issue and take strict action for this

I have purchased redmi note mobile phone on 12th Feb 2016 through amazon.com. Mobile was creating some problem in charging from last 3 months. I went to the service centre at Shivajinagar four times but due to heavy rush didn't get the service (I didn't wait as queue was long). Finally when warranty period was about to expire, I waited for a long time and got the service in start of February month. Finally, I was told that charging pin is damaged and need to replace and battery is also out of service and need to replace. They also told that these things are not included in the warranty and you have to pay. I told OK then they told that battery is not available now so you can come in the next week.
Now, when I came later with same problem, they told that battery is OK but motherboard is not working and since it is out of warranty so you have to pay around Rs. 7000/- to get it repaired.
If the technician would be telling the same problem earlier, I could save my money but he have cheated/misguided me either to save some money for company or he was not a skilled person to observe the problem properly. In both cases, its a fault from company side not from customer. As a customer why should I pay for this??
Response for my complaint on this issue was also not proper (Question Reference #[protected]; Date Created: 02/21/2017 09:05 PM) and customer care team just took the favor of his technician without even inquiring the matter.

Will I get the justice for the rights I deserve as an MI customer or I'll be just looted by this company. Already I have wasted my precious time, peace and money due to the issue reported earlier and no one can pay for that. Now my struggle is just to preserve the customer rights so that others will not be suffered on the same.

Pick me reference number : [protected].
Invoice number :[protected]

I purchased redmi 3s prime online through mi store and after getting the phone i noticed there was a abnormal shape of handset and vibration stopped working. I lodged the complaint through their call centre and got no response. Then i sent email and they arranged a pick mi service and took my handset to qarmatek ahmedabad for repair. After some days i got email that their is some physical damage and they advised me to pay inr 2259 for repair. I was shocked that how come their is a damage. I sent them email but they did not respond. They threatened me if i'll not pay they will send my phone back without repair. I was forced to pay the money. Then they sent me message that they have repaired the phone and dispatched to my address. When i received the phone back and i saw there was no repair done and phone's shape was still abnormal like before. I used phone for just an hour and vibration again stopped. Now how will a person feel after spending so much of money and in return got nothing. I was cheated by these people. Not only my phone had issues, my friend also faced the same thing. Vibration stopped abruptly and these xiaomi people force people to pay the courier charges and send the phone back. I am really frustrated. I don't know how to deal with these cheaters. They don't respond to my emails now. They have badly cheated me. I am requesting for a solution through your portal please.

My phone a xiaomi redmi note 3 i bought from amazon in November still in warranty period, is not working for last one month. I have visited their service centre twice once in chandigarh, and once bathinda, punjab. And still my phone does not turn on.
First i went to chandigarh service centre and they could not fix it, soi put a request to replace the phone, first they refused and asked me to visit service centre again. I did and they were not able to fix it. So i put a request for replacement again, they said they have escalated the issue, and they will contact me. Its been more than a week now, and they have even stopped responding to my e-mails.
This is the first time i am using phone of this company and it is the worst experience ever.
So request you to help me get the replacement for my phone or my money back.
Thanking you
Pulkit Pahwa

My mi note 3 has been stopped autorotation as well as any moition has not play in motion mode please help to extinct this problem I think you should solve this problem its problem has create from after the updated miui 8 before update miui8 i stand in miui 8 at this time I did not faced this problem sir please help this problem and i want to stay in joyfull life with the xiaomi mi note 3

Please check this complete mail thread where i have posted the incident details on the mi forum and there is still no response from xiaomi.

http://en.miui.com/forum.php?mod=viewthread&tid=507598

They are just giving me a missed call on my cell phone and not even speaking with me and disconnecting the calls and updating me through email that you were not available.

My concern is i submitted my MI PAD to 2 Xiaomi customer service centers in Mumbai 1) at Ghatkopar 2) at Vashi. I submitted my MI PAD on 18th January 2017 and from that day it is still lying with the vashi xiaomi service center. Initially in the beginning i spoke to the executives and came to know that my mi pad details are not being fetched as i purchased it from flipkart.com and escalated the issue to flipkart and xioami both.

After a couple of calls and mails flipkart lifted his hands and insisted me to get in touch with xiaomi directly, when i contacted xiaomi they just assured me through email that we will look into the matter and your query would be answered. but there is no response until now and even though i mailed them multiple times there is no response or any call back. They just gimme a call and then disconnect it without speaking to me on this and updating that you were not available. My MI PAD which was submitted to the service center when it was under warranty. And i have call records from the xiaomi executives saying that the MI PAD would be repaired and will be handed to you. But when i visited it was still unrepaired and the issue still persisted.

Now i have blacklisted flipkart.com and xiaomi from my preferred list and have lost hope from these guys and willing to file a complaint in the consumer court for the same. This is a my humble request to kindly look into the issue as this is a serious matter as i have spent 11000 rupees and could not get the MI PAD repaired back to me under warranty.

Battery is charging slowly..it takes 9 hours to charg. Mobile is in warranty. what to do?sir i have bought this handset recently its not working properly it is hanging and heating problem while brousing and while using net ...and there is battery problem it cant charde early it takes 8 to 9 hours ...to charge i m using origional charger which came with handset pack .i bought the cell online befor five months ago the model is model no..2015116..so basic problem is for charging it takes long ...please see this and guide me as as possible

My name is Mahesh panchotiya me I perches mi note 4 phone in mi store app, so phone is hanging problem 1 time replace, again 2nd device note start, so me I complain in mi customer Care at 07 march 2017, that side only inform me your devices pick up, but not inform me my reference number, that courier partner name, my awb number, I more time complain at mi customer Care but that side only one answer plz wait ...plz wait our concern team contact you but do not contact me this day and not positive reviews that side.

I bought Redmi 3S plus phone in January 2017. It got charging issue in feb 2017. Since there is no service center here, I contacted Mi support they offered Mi pick up service. So agreed and payed Rs 189 logistic charges. After it was sent to Ahmedabad service center, I received mail that phone is tempered and to repair you have to pay Rs 6323. So I am surprised how is it tampered without being serviced ever.

I ordered my Redmi 3s prime mobile from mi official store before 2 months and i am facing software problems in it. one time i took my phone at your service centre but again the same problem occurs with the phone. All the applications in my phones suddenly stops responding and than phone itself gets off. I dont think that giving my phone again to the service centre will help me out so i want replace my handset with another one.

I have submitted my Redmi 2 phone at a Xiaomi for the replacement of my cracked screen on 04/02/17. They had committed me a time period of 7 days to complete the repairs. They had insisted on an advance amount of Rs 1000 which i had complied with. Now its been more than a month but neither are they completing the repair work nor are they refunding the advance amount.

It would be great if someone can force them to fall in line and get the job completed at the earliest.

Service center details - AO Infotech, Cuttack, Odisha, India.

Attached is a copy of the job sheet provided by the service center.

Dear Sir,

MI Mobile company as declared Auction of New Mobile Note 4 on 8th March 2017 at 12.00 Hrs. Regret to advise that by 12.00.01 Hrs it shows out of stock. It means this is just a Publicity 'stunt of the company they have a nexus with the other sellers who sell the Product on Higher Prices. I have been trying to get the same mobile in auction declare by the company from last one month and the same is the condition it becomes out of stock in one second. I feel if company do not want to sell the product online in auction than why they should illus the people of the country.

NAZIR AHMAD MAGAM BUDGAM KASHMIR I have purchased redmi 3s prime through Mi dated 8/2/2017 .After 20 days the touch of my phone was not responding I got pick me service .After that I received mail that your phone is not in warranty because there is liquid damage inmy phone so as per mail paid Rs 6390 .I have paid Rs 6390 on date 9/3/2017 .But no body can contact with me so what I can do

Dear,
I have bought this subject product from Amazon on October. I have not mostly used to it, it is mostly used for Wi Fi hotspot. On February middle week, the problem started with charging. Then i took it to the service center, they said water might enter into the phone. The bud inside the phone changed to pink color.
But I'm damn sure that no way of water getting into the mobile. Since i have never taken near the water. I never used the mobile with wet hands. I'm using HTC without a scratch for about 6 yrs. Even now I am using it without any issues. But Xiaomi product has not worth for 6 months.
I have recommended this product for family, friends and relatives and made them to purchase but it is not worth. Even I'm planning to get Mi note 4 but now thinking to go with HONOR / Lenovo or VIVO.

Please let me know, what should i do with this product. Service center are charging 90% charge from the actual mobile value.

I need an immediate action / step to be taken for this issue.

I am trying 4 week but not purchase mi 4 64 Gary color my email [protected]@gmail.com mobile [protected] I am submit problems mi castemar care 3 time please check Recods I am waiting 1 month complete but not purchase problem is broker all booking eBay, shopcluse olx other parsons shopkeeper sell the mobile 17000 please open sale starts one mobile please 64 GB provide me
Your registration KRISHNA MANE from Karnataka 590009

I had ordered a Mi phone note4 on the date 8-feb-2017 recived the order on 11-feb-2017

I started using the phone and within two days i found the charger(adapter) getting heated up within 10-15 mins I approched the Mi customer care services they said they wolud replace an adapter with a new one withhin 3 days but since then i did not recive any new adapter or any replacement I recived was only consolation mail

I asked them even to get me cashback arrangement and i shall return the product to them but they did not even do that

Last they asked me to wait for 72 hours on 3-March-2017 today is 6-March-17 within this three days i did not recived any mail or any call from them

I request you to help me for this

My name is Aftab Ali Shah and i am complaint my redmi 3s prime 3 button back note work

Hello, I HV complaint about xiaomi Redmi company that I cañt buy mi note 4 64 GB, I am trying to buy it from the first sale till now but I can't .It's been first time that I am trying to buy mi product and I can't .I don't HV any phone now soo old suggest me something so I can buy it on from next sale .I hope u will definitely give me ur feed back thx I am waiting.

I Have redmi 3s prime... but my mobile is charged jab tak use swtich off na karu... jab bhi iska update aata hai tab ek month tak sahi rehta hai .. but baad me fir se yehi problm dobara.. m fedup from this... charging problm bahut zayda hai.. switch on mobile me plugin krne k baad charge ni hota .. specailly mobile ko swtich off krna padta hai for charging

I placed an order for MI4 Gold from SBI account through internet banking. Order was not placed but the amount 12999 got deducted from the a/c. I complained to bank's customer care. They checked and informed that the order with transaction id IGAAVOSGM1 was successful. But I neither received the cell phone nor the money back in my account. plz reply