Xiaomi India Complaints & Reviews

I have submitted my Redmi 2 phone at a Xiaomi for the replacement of my cracked screen on 04/02/17. They had committed me a time period of 7 days to complete the repairs. They had insisted on an advance amount of Rs 1000 which i had complied with. Now its been more than a month but neither are they completing the repair work nor are they refunding the advance amount.

It would be great if someone can force them to fall in line and get the job completed at the earliest.

Service center details - AO Infotech, Cuttack, Odisha, India.

Attached is a copy of the job sheet provided by the service center.

Dear Sir,

MI Mobile company as declared Auction of New Mobile Note 4 on 8th March 2017 at 12.00 Hrs. Regret to advise that by 12.00.01 Hrs it shows out of stock. It means this is just a Publicity 'stunt of the company they have a nexus with the other sellers who sell the Product on Higher Prices. I have been trying to get the same mobile in auction declare by the company from last one month and the same is the condition it becomes out of stock in one second. I feel if company do not want to sell the product online in auction than why they should illus the people of the country.

NAZIR AHMAD MAGAM BUDGAM KASHMIR I have purchased redmi 3s prime through Mi dated 8/2/2017 .After 20 days the touch of my phone was not responding I got pick me service .After that I received mail that your phone is not in warranty because there is liquid damage inmy phone so as per mail paid Rs 6390 .I have paid Rs 6390 on date 9/3/2017 .But no body can contact with me so what I can do

Dear,
I have bought this subject product from Amazon on October. I have not mostly used to it, it is mostly used for Wi Fi hotspot. On February middle week, the problem started with charging. Then i took it to the service center, they said water might enter into the phone. The bud inside the phone changed to pink color.
But I'm damn sure that no way of water getting into the mobile. Since i have never taken near the water. I never used the mobile with wet hands. I'm using HTC without a scratch for about 6 yrs. Even now I am using it without any issues. But Xiaomi product has not worth for 6 months.
I have recommended this product for family, friends and relatives and made them to purchase but it is not worth. Even I'm planning to get Mi note 4 but now thinking to go with HONOR / Lenovo or VIVO.

Please let me know, what should i do with this product. Service center are charging 90% charge from the actual mobile value.

I need an immediate action / step to be taken for this issue.

I am trying 4 week but not purchase mi 4 64 Gary color my email [protected]@gmail.com mobile [protected] I am submit problems mi castemar care 3 time please check Recods I am waiting 1 month complete but not purchase problem is broker all booking eBay, shopcluse olx other parsons shopkeeper sell the mobile 17000 please open sale starts one mobile please 64 GB provide me
Your registration KRISHNA MANE from Karnataka 590009

I had ordered a Mi phone note4 on the date 8-feb-2017 recived the order on 11-feb-2017

I started using the phone and within two days i found the charger(adapter) getting heated up within 10-15 mins I approched the Mi customer care services they said they wolud replace an adapter with a new one withhin 3 days but since then i did not recive any new adapter or any replacement I recived was only consolation mail

I asked them even to get me cashback arrangement and i shall return the product to them but they did not even do that

Last they asked me to wait for 72 hours on 3-March-2017 today is 6-March-17 within this three days i did not recived any mail or any call from them

I request you to help me for this

My name is Aftab Ali Shah and i am complaint my redmi 3s prime 3 button back note work

Hello, I HV complaint about xiaomi Redmi company that I cañt buy mi note 4 64 GB, I am trying to buy it from the first sale till now but I can't .It's been first time that I am trying to buy mi product and I can't .I don't HV any phone now soo old suggest me something so I can buy it on from next sale .I hope u will definitely give me ur feed back thx I am waiting.

I Have redmi 3s prime... but my mobile is charged jab tak use swtich off na karu... jab bhi iska update aata hai tab ek month tak sahi rehta hai .. but baad me fir se yehi problm dobara.. m fedup from this... charging problm bahut zayda hai.. switch on mobile me plugin krne k baad charge ni hota .. specailly mobile ko swtich off krna padta hai for charging

I placed an order for MI4 Gold from SBI account through internet banking. Order was not placed but the amount 12999 got deducted from the a/c. I complained to bank's customer care. They checked and informed that the order with transaction id IGAAVOSGM1 was successful. But I neither received the cell phone nor the money back in my account. plz reply

Order no.[protected]
Manoj kumar
When open packet display crack receaved
01/03/2017 ko order mila mujhe same day complaint ki but wo meri help nahi kr rhe 6 dino se keh rhe hai processing m hai complaint koi revert back nahi de rhe nahi koi resolution de rhe hai nahi koi timeline provide kr rhe hai call krta hu to wait krne ko kehte hai puchne pr batate nahi kitna wait krna padega means company meri help nahi kr rhi hai

Manoj kumar
[protected]
[protected]
Order no.[protected]

Sir I purchased mi mobile through online they mentioned one year warranty. But unfortuntely my mobile speaker was not working. So I approached the service centre in salem. They mentioned the service form the speaker was not working that is the complaint. Next day they called me your phone was ok. At that time i was shocked because the sim traay was brokened. They mishandling my mobile and the sim tray was brokened. So I informed the service centre. They are not accepting my words. They cheating me. So i request you please you give solution and insist the xiomi company to replace and imediately to give a new mobile.

Dear sir,
I purchased mi note 3 on 25 may 2016 through amazon. On 02 mar 17 onwards my mobile indicator showing charging but even after putting full night on charging actually it's not charged even a single percent. I keep trying to charge suddenly in between 2 time it's charged upto 60% and then stop there only but indicator still showing charging even after changing the charger. When i contact to mi customer care in [protected] on 04 mar 17, he suggest me few things to check like battery health & battery life. When i checked these things it's shows good and 33 deg which was good as per customer care so he suggest me to visit nearby service center as the problem persist with hardware. So on 04 mar 17, i visited tvse begumpet hyderabad (Opp pace hospital) around 1300 hrs. When i projected my issue with that lady she told me that will format the phone, i suggested her to check hardware instead of formatting the phone as am not facing any issue with software moreover as per telephonic conversation with customer care, problem is there with hardware only. But she said first will format the phone if problem remain same then will check hardware. Around 1600 hrs i received my ph back, when i checked it with supply it's showing charging from 20 to 22% so i came back to my house. As per service record, there is problem with sub board problem and repair method used 102pcb, 601. But problem remain same when i checked it after returning to my home even after changing the hardware and formatting the phone. Moreover my power button is not working smoothly so when i checked it i found a small gap between both the covers, while pressing the covers, power button work perfectly but as soon as i left the covers, gap remain same and power button again not working properly which clearly indicate that in above services center, mi engineers are not well qualified they don't know how to identify and repair the phone. Now also am using the same phone with the direct supply. It work perfectly in direct supply, battery indicator still showing charging but percentage remain same which clearly indicates that there is some issue with mobile charging point to battery as it's working perfectly with direct current and showing charging but actually it's not charged even after putting 5 hrs on direct supply. I don't understand why mi engineer not able to identify which i clearly understood that it's bypass the battery.
On 05 mar 2017, i already registered the complaint to customer care executive mr gagan regarding the same issue and he gave me docket no[protected].
I stay and purchased this mobile from amazon in bangalore but right now i am in hyderabad till 06 mar 17 and on 06 mar 17, i have to go back to bangalore after completion of my official work so not able to visit the same service center as i don't have time to visit on 06 mar 17 and on 05 mar 17 it's closed due to sunday.

Attachment : service order, service record, original bill, screenshot for battery status

Regards
Sunil bhandari
[protected]@gmail.com
[protected]

Dear Redmi Support Team,

Good Evening!!

I am so much happy say that this device is being wonderful mobile than any other in terms of battery backup, fingerprint, user friendly, speed etc.
One thing i want to notice you that the scanner in my mobile is not functining since i started to use. It is not even opening when i press the scanner icon.

Kindly assist me to sort the issue and allow me to use the whole options.

Thank you,
Krishnan


महोदय,
दरअसल मैं जिस सुरक्षा बल में हूँ उसकी अधिकतर तैनाती ऐसी जगह होती है जहाँ -18 डिग्री से कम तापमान होता है और जाहिर सी बात है वहाँ नेटवर्क तो बिलकुल होता ही नहीं है। अभी 5 महीने मैं वहां बिताकर दिसम्बर में देहरादून लौटा । महोदय मैंने Mi (Xiaomi) कम्पनी का मोबाइल 8276/- रूपये ऑनलाइन पेमेंट अदा करके दिनांक 03/03/2016 को खरीदा। दिनांक 08/06/2016 को मेरी तैनाती अग्रिम चौकी (सुरक्षा कारणों से नाम नहीं उजागर कर सकता) जोकि 17500 फीट की ऊंचाई पर है, पर कर दी गयी I शुरू के तीन महीने तक फोन ठीक चलता रहा लेकिन फिर अचानक पीछे कैमरे के पास से इतना गर्म होने लगा कि लगता था कि कहीं फट ना जाए ... यहाँ गौर करने वाली बात ये है कि -12 डिग्री में भी वो इतना गर्म लगता था कि दोनों हाथों के बीच में रखने पर हाथो को गर्माहट मिलती थी बैट्री इतनी जल्दी जाती थी कि 30 मिनिट में 50% । सिगनल तो था ही नहीं बस थोड़ा गाने बगैरह सुन लेता था । सोचता था कि अंडर वारंटी है तो नीचे जाकर ठीक करा लूंगा ।
यहाँ नीचे आने के बाद Mi कस्टमर केयर से बात की तो उन्होंने सॉफ्टवेयर अपडेट करने के लिए बोला लेकिन अपडेट करने के बाद भी प्रॉब्लम वैसी की वैसी रही । मैं जहाँ हूँ (देहरादून) वहाँ Xiaomi कम्पनी का कोई सर्विस सेंटर नहीं है इसलिए मैंने PickMi (कम्पनी द्वारा दी जाने वाली एक तरह की सर्विस जिसके तहत ग्राहक के नजदीक सर्विस सेन्टर ना होने पर कम्पनी ख़राब डिवाइस को कूरियर के जरिये सर्विस सेन्टर तक पहुंचाती है तथा ठीक होने के बाद वापस ग्राहक तक । इसके लिए ग्राहक को 189/- रूपये का Logistic शुल्क देना पड़ता है ) सर्विस का प्रयोग करते हुए अपना फोन सभी आवश्यक दस्तावेजों (INVOICE COPY, LETTER MENTIONING FAULT) के साथ दिनांक 30/12/2016 को Mi के प्राधिकृत सर्विस सेंटर (Qarmatek Services PVT. LTD. Ahemdabad, Gujrat) भेज दिया । दिनांक 05/01/2017 को Qarmatek से एक ईमेल आया जिसमे मोबाइल को ठीक कराने के लिए 4600 रूपये की धनराशि मांगी गयी थी जिसे ईमेल मिलने के तीन दिन बाद देना अनिवार्य था उस ईमेल में यह भी बताया गया कि शुल्क अदा ना करने पर आपके फोन को बिना ठीक किये लौटा दिया जाएगा । उन्होंने फोन में किसी अंदरूनी पुर्जे के ख़राब होने का कारण बताया । लेकिन सोचने वाली बात ये है कि आखिर एक ग्राहक क्यों 8276/- रूपये की डिवाइस के लिए 4600 रूपये दे दे जबकि उसकी डिवाइस अंडर वारंटी है दूसरा आज तक मैंने अपने फोन के पास पानी की एक बूँद तक नहीं जाने दी और नाही उसे कभी गिरने दिया । जब ये फोन मैंने खरीदा था तो इसके साथ 275/- रूपये अतिरिक्त अदा करके Mi Protect भी खरीदा था जिसके मुताबिक अगर मेरी डिवाइस पानी में गिरती है अथवा टूट जाती है तो इसे Mi Protect की तरफ से मुफ्त रिपेयर करवाया जाएगा। लेकिन यहाँ मेरा फोन ना तो पानी में गिरा है और ना ही नीचे तब भी वो 4600/- रूपये की मांग रहे हैं।
जब मैंने 4600 रूपये उन्हें देने से इंकार कर दिया तो उन्होंने डिवाइस को वापस बिना रिपेयर किया भेज दिया लेकिन मैं उस समय देहरादून में नहीं था बल्कि विधान सभा चुनाव ड्यूटी हेतु अमृतसर, पंजाब में था अतः डिवाइस वापस अहमदाबाद चला गया। करीब 10 दिन बाद उनका एक लेटर मेरे पास आया जिसमे लिखा था कि हम आपके फोन को केवल 3 जून तक अपने पास रख सकते हैं उसके बाद हमारी कोई जिम्मेदारी नहीं होगी।
श्रीमान यहाँ मैं आपको बताना चाहूंगा कि मेरा फोन ठीक काम कर रहा था बस बैक साइड से बहुत गर्म हो रहा था जो गर्मियों में खतरनाक साबित हो सकता था । यदि गर्मियों में वह फट जाता तो क्या ये कम्पनी इसकी जिम्मेदारी लेती ? सर्विस सेंटर भेजने से पहले मैंने उसे 60% चार्ज किया और फैक्ट्री रिसेट किया ताकि मेरी व्यक्तिगत जानकारी उससे डिलीट हो जाए।
जब 25 दिन हो गए तो ईमेल के जरिये मैंने कम्पनी से संवाद किया (जिसकी प्रति इस प्रार्थना पत्र के साथ सलग्न है) लेकिन वो भी यही रट लगाये रहे कि हमारे इंजीनयर प्रोफेशनली ट्रैंड है इसलिए आपको 4600 रूपये अदा करने ही होंगे। इस तरह पूरा महीना बर्बाद हो गया। विवश होकर मैंने CONSUMER फोरम में दिनांक 25/01/2017 को फोन द्वारा अपनी शिकायत दर्ज की जिसकी DOCKET NO. 140532 है उन्होंने Xiaomi के Head ऑफिस में पत्र लिखकर लिखित जवाब मांगने के लिए कहा । मैंने ऐसा ही किया पर वहाँ से अभी तक कोई जवाब नहीं आया । मैंने फिर Consumer Helpline पर संपर्क किया तो उन्होंने Consumer Court में एप्लीकेशन लगाने का सुझाव दिया जो मैं इस उम्मीद के साथ कर रहा हूँ कि मुझे उचित न्याय मिलेगा ।
महोदय इस प्रार्थना पत्र के साथ मैं वो सभी दस्तावेज की प्रतिलिपि भी सलंग्न कर रहा हूँ जो मुझे हर तरह से सही साबित करती हैं ।

महोदय जैसा कि मैं पहले ही अवगत करा चुका हूँ कि मैं सुरक्षा बल कर्मी हूँ जिस कारण अपनी ड्यूटी पर तत्पर रहने के कारण हमें हर बार बाहर आने के लिए प्रशासनिक अनुमति लेनी पडती है अथवा हो सकता है कि आदेशानुसार मुझे फिर अग्रिम चौकियों पर तैनात होना पड़े। उपरोक्त कम्पनी के रवैये से मुझे मानसिक तथा आर्थिक परेशानी को झेलना पड़ा है और अभी तक झेल भी रहा हूँ अतः महोदय आपसे विनम्र निवेदन है कि इस मामले में जल्द से जल्द उचित एवं सही न्याय दिलवाने की कृपा करें ।

Dear Sir/Madam,

I am SRINATH GORANTLA, I am using Xeiomi Redmi note 3 mobile of 2 GB RAM. Since 1 week I am facing problem like the other person on call is telling that he is unable to listen my voice properly while I can here his voice properly. I can't understand why this is happening. Can you please help me in solving this problem. My mobile number is +91-[protected] from Telangana state.

I purchased this mobile phone in the month of April 2016.

I purchased this device and now right after usage of 3 weeks the display goes off completely.. I go to the service center in Noida sector 18, India and the person there took my phone and started opening it in front of me despite me telling him not to do it.. so he opens up the phone took it inside and was back in 30 seconds saying it has started working and that I can take it back. I called up customer care to complain about this and to exchange the faulty device they said that I have purchased it from flipkart.com so I must call them and that they would not able to help me.. I mean is this not your brand? your responsibility to take care of your customer's problems? So it's been 3 days from the incident and I have faced this problem 3 more times, the display goes off and comes back again. And no one to help me out, I just don't want to keep a faulty phone. I mean the display problem is a major problem. We are supposed to love our phone it is supposed to give us a good experience and I hate it, my work suffers a lot due to this. I want refund or want this replaced.. can anyone help me with this here.. Does any person with authority in MI checks this space for complaints...? Please help me out here...

Sir I have purchased a mobile phone 'REDMI 3S+' from a shop in mussalahpurhat, patna in bihar state on 08th Nov 2016.
Sir my mobile accessory got damaged on 25th Feb 2017. When I went to its service center and shown the invoice, he told me that this invoice doesn't have VAT/TIN no. and then i went to the shopkeeper and asked him to provide me the valid invoice but he totally refused to provide me the same.
Sir this is my humble request to you kindly help me to come out of this problem and force him to provide me the authentic invoice.

I am using mi 3s mobile, purchased on 30th December, 2016 which is under warranty. IEMI is [protected] and [protected]. I am facing consistent hanging of phone while using any phone app or any other social app since 2 month s. I need to know why it is happening in brand new phone. My phone stops responding whenever I use internet or apps which supports internet. Please replace my phone or else solve my problem as soon as possible. If not solved then I have to take some legal actions against the company.
Please revert and assist me as soon as possible.

Xiaomi has initiated replacement of my phone Redmi Note 4 but delaying pickup of product from very long time. 1 week has elapsed still I received no call for pickup of my product. I've to call daily to customer care for when to pickup my product but everytime listen to wait and wait. I got fed up from very poor service of xiaomi. I'm living with a faulty handset. Its very harassing experience with xiaomi service.