Xiaomi India Complaints & Reviews

Dear Sir / Madam

I have Redmi Note 3 mobile, i brought this mobile from Flipkart before 8 months, now one major

issue found in this device the Battery Efflorescence,

after battery efflorescence the handset screen is out form his metal body and crack form the centre area

Mobile Handset Detail are :-

Model No :- Redmi Note 3

IMEI 1:- [protected]

IMEI 2:- [protected]

Owner Detail

Drupad Sharma

From :- Delhi ( India )

Mob:- [protected]
[protected]
[protected]

Kindly Resolve this issue as soon as possible

Thanks
Warm Regards

Drupad Sharma.

Hello team
I have purchased redmi3s prime gold from flipkart on 15/9/2016. After that every now and then i am facing the issue of mic, speaker, screen rotation, wifi, phone getting heated and hanging issue. I have visited the mi service in vimannagar, pune. Their they have replaced the part and formated the phone everytime. Still i am facing the same issue. The basic fuction of the phone is to make and receive calls. If the other person unable to hear me and at times i am unable to hear them, what is the use of the phone??? I have wasted much of my time in visiting service centre to repair my phone and still it is not sorted. I even called the customer care, they straight told me refund and replacement is not possible and were rude. Then why the company is providing the warranty???. I request you to either refund me with the amount or else provide me with the new repalcement phone asap. Also a mail is sent on "service.[protected]@xiaomi.com" on 12/3/17, but never received any reply. I have spent all my savings to puchase this phone especially for the college studies, but now the phone is giving problem and the also company no where is interested to pay the heed to the problem and solve the issue.

Dear sir i have purchased xiaomi redmi 3s prime on dated - 09.11.2016 having imei, serial no. [protected] against invoice no. F0yqi[protected] dated 09.11.2016 through flipkart order no. Od[protected]. After few days phone switch off automatically and on itself but this problem was uccured subsequently and was not regular so i keep using the phon. But from last 10days this problem regular 2-3 times in day and also screen goes blunt with coulored line. Apart from this the more serious problem is that the mobile hangs and not working complete day. It happened 4-5times
During this none of the extnal key working nothing shown on screen. Now i am in trouble because it happens any time. Please take this very seriously and take back the device and send me the new one on urgent basis.

Regards
Sukhdev bhardwaj
[protected]

Dear sir / madam... I am a user of redmi note 3... I bought my redmi phone before 5 month ago but after 3 month my adopter is not working in warranty period... I bought my redmi phone from a shop devi electronic allahabad because in allahabad here is no shipping of redmi mi brands so i bought a shop near allahabad... I reached to redmi service center allahabad but they want a bill but no bill is provided buy shop owner can change my redmi adopter in warranty period without bill...

Sir,
With due respect it is stated that i had purchased one mobile xioami mi5 gold 32g having imei no. [protected]with mi protect with the charge of rs. 24, 999/- and 1, 199/- respectively on dated on 02.08.2016 through online procedure against order id no.[protected]. The same were received by me from bluedart company vide tracking number - [protected]. Today, my mobile is fell on the ground during calling to one friend accidentally and back cover of mobile is broken/cracked but mobile is presently in working condition. My mobile with the above imei no is covered under the membership id [protected]. As per condition of your company, my mobile should be replaced/repaired. I am attaching some documents for your kind attention.

It is, therefore, requested that my mobile may please be repaired/replaced at the earliest. On 16.03.2017, i mailed on authorised mail id i. E. [protected]@oneassist.in of xiaomi company but no response till now.

Thanking you,

Sumit kumar
H. No. 206, d block, gali no. 5/2,
Ganga vihar, gokalpuri, delhi
Mobile no. [protected]

Dear sir,

i have purchased redmi note 3 mobile, for which presently finger print scanner is not working properly. for the same i have given my hand set to xiaomi service center at visakhapatnam on 09.03.2017. still now they have not done any repair . if i ask the same they are telling that, due to their system software problem they are not able to do service. the same i have mailed to their customer service, they are also not responding to mails properly. please guide me regarding this, i will file a case against this in consumer court. They are providing worst service in india,

I brought mi earphone from official mi website on June 2016, attached the mail when you people dispatched earphones . It worked for just 3 months, In September I have returned earphones to mi customer service center, begumpet, Hyderabad, Telangana. Service center people gave me new mi earphones on Nov 17th 2016 . I used the new ear phones around 60days, after 60days just right earphone was working and left ear phone is not working, the same problem which I faced with first ear phones.

Hello ..it is worst software updater in red mi 2 prime phone i.e " MIUI 8 simplify your life" .bcz camera gets error always. Better think to release good n working updates.dont release unnecessary worst software updates.need to rectify my camera error soon.since I am trying to resolve this issue from past days but it is not open n show always error.try to connect and solve this problem.

When I returned my home after dinner At hotel i noticed that on two sides of my phone mi max's display some horizontal lines are formed Afterwards full screen got blank.Nothing at all .i bought this phone 1 month before on February 8th how in the hell can it happen is it only this much how they care their product which do not worth for its money.I used it for 1month and its display becomes blank how can we trust the company for such things

I have purchased redmi3s plus on 26.12.2016 from awent technologies, ameerpet, hyderabad. Imei no. [protected].
The phone is not switching on for the last 2 days even after charging. The same was given to service center - tvs electronics ltd of xiaomi company, in begampet, hyderabad, on 14.03.2017.

He has told by 15.03.17, but the phone number[protected] never responds and seems kept dead.

Please help.

I have bought new phone from mi website model - mi note 4 64gb rs 13000/-. I have book my order 1/3/2017 i have received mobile 3/3/2017. But phone not working 4/7/2017 i have registred my complaint 4/3/2017. To mi customer care. I have regular mail and call to mi customer care but no responce for my replacement. Every time call me your reqest in process. Give some more time today 12 days comp but still my phone no replacement confirm order number [protected].
Please help i have face problem last 12 days.
I have already check this phone to service centre mi. But service centre executive ask me this phone is hardware issue. And you do for replacement. Attach sheet of mi service centre job sheet. I am totally harrasing by www.mi.com. please look this issue and take strict action for this

I have purchased redmi note mobile phone on 12th Feb 2016 through amazon.com. Mobile was creating some problem in charging from last 3 months. I went to the service centre at Shivajinagar four times but due to heavy rush didn't get the service (I didn't wait as queue was long). Finally when warranty period was about to expire, I waited for a long time and got the service in start of February month. Finally, I was told that charging pin is damaged and need to replace and battery is also out of service and need to replace. They also told that these things are not included in the warranty and you have to pay. I told OK then they told that battery is not available now so you can come in the next week.
Now, when I came later with same problem, they told that battery is OK but motherboard is not working and since it is out of warranty so you have to pay around Rs. 7000/- to get it repaired.
If the technician would be telling the same problem earlier, I could save my money but he have cheated/misguided me either to save some money for company or he was not a skilled person to observe the problem properly. In both cases, its a fault from company side not from customer. As a customer why should I pay for this??
Response for my complaint on this issue was also not proper (Question Reference #[protected]; Date Created: 02/21/2017 09:05 PM) and customer care team just took the favor of his technician without even inquiring the matter.

Will I get the justice for the rights I deserve as an MI customer or I'll be just looted by this company. Already I have wasted my precious time, peace and money due to the issue reported earlier and no one can pay for that. Now my struggle is just to preserve the customer rights so that others will not be suffered on the same.

Pick me reference number : [protected].
Invoice number :[protected]

I purchased redmi 3s prime online through mi store and after getting the phone i noticed there was a abnormal shape of handset and vibration stopped working. I lodged the complaint through their call centre and got no response. Then i sent email and they arranged a pick mi service and took my handset to qarmatek ahmedabad for repair. After some days i got email that their is some physical damage and they advised me to pay inr 2259 for repair. I was shocked that how come their is a damage. I sent them email but they did not respond. They threatened me if i'll not pay they will send my phone back without repair. I was forced to pay the money. Then they sent me message that they have repaired the phone and dispatched to my address. When i received the phone back and i saw there was no repair done and phone's shape was still abnormal like before. I used phone for just an hour and vibration again stopped. Now how will a person feel after spending so much of money and in return got nothing. I was cheated by these people. Not only my phone had issues, my friend also faced the same thing. Vibration stopped abruptly and these xiaomi people force people to pay the courier charges and send the phone back. I am really frustrated. I don't know how to deal with these cheaters. They don't respond to my emails now. They have badly cheated me. I am requesting for a solution through your portal please.

My phone a xiaomi redmi note 3 i bought from amazon in November still in warranty period, is not working for last one month. I have visited their service centre twice once in chandigarh, and once bathinda, punjab. And still my phone does not turn on.
First i went to chandigarh service centre and they could not fix it, soi put a request to replace the phone, first they refused and asked me to visit service centre again. I did and they were not able to fix it. So i put a request for replacement again, they said they have escalated the issue, and they will contact me. Its been more than a week now, and they have even stopped responding to my e-mails.
This is the first time i am using phone of this company and it is the worst experience ever.
So request you to help me get the replacement for my phone or my money back.
Thanking you
Pulkit Pahwa

My mi note 3 has been stopped autorotation as well as any moition has not play in motion mode please help to extinct this problem I think you should solve this problem its problem has create from after the updated miui 8 before update miui8 i stand in miui 8 at this time I did not faced this problem sir please help this problem and i want to stay in joyfull life with the xiaomi mi note 3

Please check this complete mail thread where i have posted the incident details on the mi forum and there is still no response from xiaomi.

http://en.miui.com/forum.php?mod=viewthread&tid=507598

They are just giving me a missed call on my cell phone and not even speaking with me and disconnecting the calls and updating me through email that you were not available.

My concern is i submitted my MI PAD to 2 Xiaomi customer service centers in Mumbai 1) at Ghatkopar 2) at Vashi. I submitted my MI PAD on 18th January 2017 and from that day it is still lying with the vashi xiaomi service center. Initially in the beginning i spoke to the executives and came to know that my mi pad details are not being fetched as i purchased it from flipkart.com and escalated the issue to flipkart and xioami both.

After a couple of calls and mails flipkart lifted his hands and insisted me to get in touch with xiaomi directly, when i contacted xiaomi they just assured me through email that we will look into the matter and your query would be answered. but there is no response until now and even though i mailed them multiple times there is no response or any call back. They just gimme a call and then disconnect it without speaking to me on this and updating that you were not available. My MI PAD which was submitted to the service center when it was under warranty. And i have call records from the xiaomi executives saying that the MI PAD would be repaired and will be handed to you. But when i visited it was still unrepaired and the issue still persisted.

Now i have blacklisted flipkart.com and xiaomi from my preferred list and have lost hope from these guys and willing to file a complaint in the consumer court for the same. This is a my humble request to kindly look into the issue as this is a serious matter as i have spent 11000 rupees and could not get the MI PAD repaired back to me under warranty.

Battery is charging slowly..it takes 9 hours to charg. Mobile is in warranty. what to do?sir i have bought this handset recently its not working properly it is hanging and heating problem while brousing and while using net ...and there is battery problem it cant charde early it takes 8 to 9 hours ...to charge i m using origional charger which came with handset pack .i bought the cell online befor five months ago the model is model no..2015116..so basic problem is for charging it takes long ...please see this and guide me as as possible

My name is Mahesh panchotiya me I perches mi note 4 phone in mi store app, so phone is hanging problem 1 time replace, again 2nd device note start, so me I complain in mi customer Care at 07 march 2017, that side only inform me your devices pick up, but not inform me my reference number, that courier partner name, my awb number, I more time complain at mi customer Care but that side only one answer plz wait ...plz wait our concern team contact you but do not contact me this day and not positive reviews that side.

I bought Redmi 3S plus phone in January 2017. It got charging issue in feb 2017. Since there is no service center here, I contacted Mi support they offered Mi pick up service. So agreed and payed Rs 189 logistic charges. After it was sent to Ahmedabad service center, I received mail that phone is tempered and to repair you have to pay Rs 6323. So I am surprised how is it tampered without being serviced ever.

I ordered my Redmi 3s prime mobile from mi official store before 2 months and i am facing software problems in it. one time i took my phone at your service centre but again the same problem occurs with the phone. All the applications in my phones suddenly stops responding and than phone itself gets off. I dont think that giving my phone again to the service centre will help me out so i want replace my handset with another one.