Xiaomi India Complaints & Reviews

Dear sir / madam
this is very sad to inform you that your service is not up to the mark
i have apply many times to change my pack. but there is no respond
according to my complain.
i have taken 315 rs plan for 1 months but you are providing the plane
according to you only.
i have given complain many times but you people insure me that dont wory
we will provide you the best service you can watch all the chanals till 16 march
but now you are sending massage it will switch off on 10 march17.

there for i am not satisfy with your services i am going to switch over dish to another services provider
thanking you

Hello this is nikhil i have ordered an redmi note 4 (2gb 32gb) as on 2 feb and got it on 5 feb at my adress but when i opened the box the mobile screen is cracked so i call coustmer care regarding my defective piece so they told me to click snapshots of the mobile..
So i had clicked and send it to service.[protected]@xiaomi.com so i waited soo much..
They called me on 16 feb and said me to dilever thier defective peics to thier mi ware house..
So i paid courier charges by my own and courier it...
Then the product is dielverd at 24 feb..
And today is 3 march
They haven't called me one time that the product is dielverd and what is the procedure..
And when i call they say sir please wait some days we will call you...
The xioami service is really pathetic...
Can't expected from xiaomi...

Dear sir,

I am writing this with profound grief that my phone redmi 3s not received yet after 30 days. I have purchased this phone from mi site online. It was billed on 06th dec 2016. I send my phone through fedex for repair in ahamdabad in mi service centre on 21.01.2017 as adviced by mi team. But unfortunately status of my packet is not updated till now, its almost 30 days i have not received my phone. One day mr dinesh from fedex has call me for the lost of my phone in delhi and he said we have made your claim but we will send your claim to mi inida because we are the courier partner of mi and mi has instructed us to take the shipment. I could not trace my phone, my tracking no. Was[protected] but it was not updated till now.

.
My inq. No is [protected] pick up no. Ixja67

But after continuous chat on phone and online chat with mi customer support executives i am not able to know how i get my claim because every time they said we are working on the issue you should wait for some time. I want to know how much time they people required to solve my case. I am suffering a lot with out phone..

Kindly do help me.

Thanking you

Sincerely,
Azim anwar

— pathetic service from a brand name xiaomi!!! —

I had purchased brand new redmi note 4 (4gb-64gb) model on 8th feb 2017 mi sell which was delivered to me on 13th feb 2017. And unfortunately on 25th feb when i plugged off handset from charging, it was rebooting.
I overlooked this but when i again checked with the phone then it was stuck at mi logo and was in loop for rebooting and not getting started.

When i raised this issue in service center, they said its motherboard is dead and need to replace.

I was surprised listening to this and said i want my handset replaced instead of motherboard as it motherboard is a key part of the phone and it should not be dead within 2 weeks.

When i reached to mi customer care they said it is not under replacement policy now (Redmi replacement policy is of 10 days) as the cell is now 14 day old.

Its very pathetic that mi not even consider the major cases for replacement of devices and only repair it.

I had to travel from office to service center thrice a day only to get in written the issue of motherboard and finally what service center did not provide me the same in written.

I also called customer care and connected that person with service center guy, they both agreed on the problem and device replacement but unfortunately it was verbal communication and not written.

When escalated same issue over email, mi asked me to wait for 24 hours but again no one called me for 2 days.

The worst experience from mi customer care and service center too.

Really hate mi.

I'm not getting any updates on my redmi 2 and when I select download updates in updater app it says-wait a minute or two.
Please enquire this and send me updates because I am not able to download some apps as they are not supported to this os. My mi id no.is - [protected]. On the name of Indra Mohan Nigam. please provide me as early as possible. I trust you.

Dear sir,
Mujhe tuta hua mobile delivered hua.
Mujhe Saturday ko mobile mila uske bad main office ke kam se bahar chla gya. Main complain nhin kr paya 1/2din ke bad main jb customer care main email kiya to bta rhe hain .ki change nhin hoga. service center se contact kijiye . Jb main whan gya to wo bta rhe hain ki 3400/- rupye lgega. Maine whan btaya ki mujhe tuta hua mobile delivered hua hai. To unhone bola main wo sb kuchh nhin janta hun.

Phir maine kha warranty men hai phir bhi unhone btaya ki 3400se ek rupya km nhin hoga warranty rhe ya na rhe.

Hi there,

I ordered Redmi note4 on Feb 22 along with Mi insurance of 749.

You guys sent an email that product was delivered on 23rd evening 5 PM.

I have not received you product. I raised my complaint on Frb25th .

Ticket ID is[protected].

Your support guys assured that you will contact me with details within 24-48 hours.

I waited hoping that you...

I am very disappointed with redmi note 4 . The folder which i had hidden through file explorer is disappeared . Please help me with this. I have very important material in tht folder!
dear Xiaomi team, i request you to please consider this problem very genuinely because only the hidden folders are shown up by show hidden files option .. if any file has been hidden individually it wont show up .. i have tried evrything ..
1. show hidden albums
2. search through computer [system/hidden files]
3. file explorer
4. mi cloud

.. its no where .. i have not rooted my phone, just regular mi updates
.. the images are lost .. please help ..

Mi Redmi Note 4 #MIWorstService #MINote4 #MIIndia
Once I too loved this phone!but now coz of their service I started to hate MI

Please don't believe them, I ordered this phone Feb 3rd 2017 by 12PM when the sale is open, but the amount (Rs. 11, 138) was deducted from my bank account instantly but the website says order got failed. I even tried to place same order by 2PM on the second sale opening but things got even worse.

I was following up them for placing the order again or for a refund. Since Feb 3rd whenever I call them or whenever I chat or whenever I email them requesting refund anyone handling the support ask me to wait another 8 to 10 days. I dont feel they going to refund my amount or going to support me ethically. I never seen such a bad customer service and worst online sale method. I do wonder either they wantedly doing online fraudulence or they actually hold a worst online & customer service. Still my issues not resolved.

Hello
My name is Nitish Mahajan and I purchased your handset Mi note4 on 22 and Feb through your Mi store website.My sister had order this on my behalf .My order I'd is [protected]. On 24 Feb I received your handset in evening collected by my mother.
Now the problem rises because of the variant .I want higher version of note 4 but it is middle version of it.So I want to return it on that day but in Mi store it is not updated that product is delivered.Still it showing the same 28 Feb 2017 that product is shipped.for this reason I am not getting any return option on the site.After waiting till Monday I decided to talk to your customer care.
Now the worst happens with me after talking to your Mi care from where I came to know that the company has no return or exchange policy for this product except any damages or internal problem.
The question arises with such service that if your official partner Flipkart is doing the same with so far better return policies and other policies why the original company site is not doing so.
Second if you are selling it online then how do customer aware about the built quality and the feel of the product, if someone doesn't like the product actually, what would he do .
Thirdly the policies are always customer friendly not the owners or merchant friendly in which the customer has no right after purchase .
So these are my some queries with your company and policies.
Kindly provide me the best detailed answer for this.
I am hoping for the best service now onwards.
With regards
Nitish Mahajan

I purchased Redmi 3s prime gold before a week. Everything is ok but sometimes. Touch is not working an hour. I complaint regarding the issue of customer care they ask me to the procedure but still failure . I tried restart as well as hardware and software checking with code *#*#6484#*#* still not working. Please how can I solve the problem my cell. Kindly mail me
[protected]@gmail.com

Sir,
I am using redmi3s prime modal last 4 months onwards.till last month it was running properly. But now it's showing the following 3 issues.
1. My mi account password did not accept.many time I have changed password but all the time which is not accepted by my Redmi 3s prime. and it shows invalid password or username.How can I fix it.please helpppp..

2. Some times while attending call, mic won't work, then need to be re-boot. likewise some time while calling speaker won't work.which can overcome by power off or re-boot.

3. Last 2 weeks onwards it showing some network issues also. I am using jio, lost net while I using mobile data frequently.aftersome times it will come automatically.all the times the data button is on.

Dear Sir,

My name is Ankur Vadi, i have purchase Mi 3s Prime mobile ago four month, purchase time to till date many problem rises in mobile, firstly Network problem found and go for repair and solved, secondly mobile automatic shut down and restart and go to repair but same problem in this time, mobile not continue run 10 to 15 minute.

Many mail sent to MI customer care in this regards but no any satisfactory answer received.

My request to company give or provide new Mobile against defaulted mobile.

My redmi 3s prime cell phone is getting switched off on its own even when the battery is full, I have tried to switch it on but it didn't. In the switched off state the phone some times become hot and then cools down and then after some time again becomes hot. The phone remains switched off. Since this is my only phone hence due to this switch off problem I may have missed my so many important calls. This has caused lot of mental harassment to me, I feel very frustrated. Kindly immediately rectify this problem.

Ordered phone redmi 3s gold 16g from offical mi.com site and was a prepaid order worth rs. 6999 as gift to my parents in lucknow. The exterior packing was not tampered so the packet was accepted by us. when phone box was opened instead of phone, stone was found with charger as in attached picture.The product is delivered but no return option has come on the site and mailed them but till now no contact from them. I have past transaction with mi.com in which i ordered phone worth 23000 and mi band worth 2000 and were successful because they were cash on delivery and this time prepaid and they cheated on us. sir/madam kindly look into this case.
order id-[protected]
mmi user account id-[protected]

Name - tulasidhararao adapa
Imei 1 - [protected]
Imei 2- [protected]
Buy at - amazon, india
Invoice no-ka-blr[protected]
Complaint police station no[protected]
Jalumuru policestation
Rikakulam
Andhrapradesh.
Ir my smart phone is stolened, please search my phone with imei, if you cannot find details my phone, please lockmy phone, nobody opening my phoneany where in the world. If you want imformation pls... Mail to '[protected]@gmail.com' thanking you sir

Dear sir/madam,
I have not received my refund for mi band 2 after submitting it on 3rd january 2017. I have called helpline no many time but they told me to wait for 48-72 hours. Its been 50 days after returning faulty band but no refund has been granted. Kindly solve my issue as early as possible. What are the options i can use to get my refund as early as possible

I ordered Xiaomi earphone and also paid the amount through debit card. Within 10-15 min, I rejected order and forward mail to Xiaomi for money refund. They informed me within 10-15 days, your cash credit in your account. But after few days, I received the message, your mi earphone delivered. But I did not get any earphone I followed up with Mi team more than one month. But they all time gives me excuses. They did not share me genuine details. If they delivered me product then they have my sign or any doc.

I am using redmi prime 3s.
Even my friends also using same mobile . And Note 3 also. Now a days we are using jio sim mobile data. When i on the data it will work and after aome rime the data will be automatically close. That mean data flow is not there. . Sim card is detected. Range also there. When we on data after some time data will be closed. So after putting airplane mode and noairplane mode then the data will be on . We can't do all the like that. . Why this happens we don't know. Jio 4g and xiomi devices are having problems i think.

My Redmi note 3 which is brought on 22 dec 2016 nor working properly before 2 days..
phone speaker not working
Call not connecting when we call any one phone gets hang and switch off and open after some times..

Battery backup get damage ..it charging normally. But draining so fast i can do many things for this but all are failed ..

I also do factory reset but the problem is still stay...

Please please help ...its urgent