Xiaomi India Complaints & Reviews

Hello
My name is Nitish Mahajan and I purchased your handset Mi note4 on 22 and Feb through your Mi store website.My sister had order this on my behalf .My order I'd is [protected]. On 24 Feb I received your handset in evening collected by my mother.
Now the problem rises because of the variant .I want higher version of note 4 but it is middle version of it.So I want to return it on that day but in Mi store it is not updated that product is delivered.Still it showing the same 28 Feb 2017 that product is shipped.for this reason I am not getting any return option on the site.After waiting till Monday I decided to talk to your customer care.
Now the worst happens with me after talking to your Mi care from where I came to know that the company has no return or exchange policy for this product except any damages or internal problem.
The question arises with such service that if your official partner Flipkart is doing the same with so far better return policies and other policies why the original company site is not doing so.
Second if you are selling it online then how do customer aware about the built quality and the feel of the product, if someone doesn't like the product actually, what would he do .
Thirdly the policies are always customer friendly not the owners or merchant friendly in which the customer has no right after purchase .
So these are my some queries with your company and policies.
Kindly provide me the best detailed answer for this.
I am hoping for the best service now onwards.
With regards
Nitish Mahajan

I purchased Redmi 3s prime gold before a week. Everything is ok but sometimes. Touch is not working an hour. I complaint regarding the issue of customer care they ask me to the procedure but still failure . I tried restart as well as hardware and software checking with code *#*#6484#*#* still not working. Please how can I solve the problem my cell. Kindly mail me
[protected]@gmail.com

Sir,
I am using redmi3s prime modal last 4 months onwards.till last month it was running properly. But now it's showing the following 3 issues.
1. My mi account password did not accept.many time I have changed password but all the time which is not accepted by my Redmi 3s prime. and it shows invalid password or username.How can I fix it.please helpppp..

2. Some times while attending call, mic won't work, then need to be re-boot. likewise some time while calling speaker won't work.which can overcome by power off or re-boot.

3. Last 2 weeks onwards it showing some network issues also. I am using jio, lost net while I using mobile data frequently.aftersome times it will come automatically.all the times the data button is on.

Dear Sir,

My name is Ankur Vadi, i have purchase Mi 3s Prime mobile ago four month, purchase time to till date many problem rises in mobile, firstly Network problem found and go for repair and solved, secondly mobile automatic shut down and restart and go to repair but same problem in this time, mobile not continue run 10 to 15 minute.

Many mail sent to MI customer care in this regards but no any satisfactory answer received.

My request to company give or provide new Mobile against defaulted mobile.

My redmi 3s prime cell phone is getting switched off on its own even when the battery is full, I have tried to switch it on but it didn't. In the switched off state the phone some times become hot and then cools down and then after some time again becomes hot. The phone remains switched off. Since this is my only phone hence due to this switch off problem I may have missed my so many important calls. This has caused lot of mental harassment to me, I feel very frustrated. Kindly immediately rectify this problem.

Ordered phone redmi 3s gold 16g from offical mi.com site and was a prepaid order worth rs. 6999 as gift to my parents in lucknow. The exterior packing was not tampered so the packet was accepted by us. when phone box was opened instead of phone, stone was found with charger as in attached picture.The product is delivered but no return option has come on the site and mailed them but till now no contact from them. I have past transaction with mi.com in which i ordered phone worth 23000 and mi band worth 2000 and were successful because they were cash on delivery and this time prepaid and they cheated on us. sir/madam kindly look into this case.
order id-[protected]
mmi user account id-[protected]

Name - tulasidhararao adapa
Imei 1 - [protected]
Imei 2- [protected]
Buy at - amazon, india
Invoice no-ka-blr[protected]
Complaint police station no[protected]
Jalumuru policestation
Rikakulam
Andhrapradesh.
Ir my smart phone is stolened, please search my phone with imei, if you cannot find details my phone, please lockmy phone, nobody opening my phoneany where in the world. If you want imformation pls... Mail to '[protected]@gmail.com' thanking you sir

Dear sir/madam,
I have not received my refund for mi band 2 after submitting it on 3rd january 2017. I have called helpline no many time but they told me to wait for 48-72 hours. Its been 50 days after returning faulty band but no refund has been granted. Kindly solve my issue as early as possible. What are the options i can use to get my refund as early as possible

I ordered Xiaomi earphone and also paid the amount through debit card. Within 10-15 min, I rejected order and forward mail to Xiaomi for money refund. They informed me within 10-15 days, your cash credit in your account. But after few days, I received the message, your mi earphone delivered. But I did not get any earphone I followed up with Mi team more than one month. But they all time gives me excuses. They did not share me genuine details. If they delivered me product then they have my sign or any doc.

I am using redmi prime 3s.
Even my friends also using same mobile . And Note 3 also. Now a days we are using jio sim mobile data. When i on the data it will work and after aome rime the data will be automatically close. That mean data flow is not there. . Sim card is detected. Range also there. When we on data after some time data will be closed. So after putting airplane mode and noairplane mode then the data will be on . We can't do all the like that. . Why this happens we don't know. Jio 4g and xiomi devices are having problems i think.

My Redmi note 3 which is brought on 22 dec 2016 nor working properly before 2 days..
phone speaker not working
Call not connecting when we call any one phone gets hang and switch off and open after some times..

Battery backup get damage ..it charging normally. But draining so fast i can do many things for this but all are failed ..

I also do factory reset but the problem is still stay...

Please please help ...its urgent

I brought a phone in november. At end of november i get lot of problem like hang, network problem, all inbult app are not working, restart automatically, video audio not working, hang more than 30min. I asked solution in customer care. They told repair this problem with your warranty in authorised service centre. They solving this problem more than month. But they cannot solve that. And tell they complaint this problem in company when they tell anything afterwards we repair until you want to wait. I also wait for more than the month. There is no response. When i call them. They told simply wait we can't receive anything. So i move with your rules. You can't do anything. So i want new phone. You want to replace my old phone. L have all record of service report more than the month. If you want any report for replacing i can submit

Order no[protected]
Fast time i have purches in your side an respns very very bed filng help leess
Poor side
mi power bank 20000mh an memory card 128gb is feke card i have lost my al data this card not working Dwonloading
An pOwer bank charging 4hour an charing my phnn no
Totele fake prodeced PLZZ refud this prodect an oreginl give me or refund myy money plzz requset lost my 1150rss

I purchased online Redmile note 4 since 1feb 2017
Now the phone is not working properly
Keys are suddenly stop working and the phone giving no response.
I visit to nearest service centre but they can't help about this
I am from raigarh cg
And my number is [protected]
And I want a replacement of my defective product against the defective one

My Xioami Redmi Note 3 charger is not working properly. I am facing problem while charging mobile, my mobile not supprting properly to the charger. Earlier it was charging fast but in last one month it charging power going low. In 3-4 hours of charge its charging mobile around 20% . I test several times but getting same problem again and again.
Kindly provide me solution of this.
Attaching bill photograph for your kind reference.
Warm regards
Munawwer

Ek mhine se mere mobil me headphone connectivity me problem aa rha hai service center nagpur me 2 bar dikhaya din bhar rakhne k baad 4 pm ko vaps dekar bola ki aapke men bord me problem tha ab solve ho gya but headphone se calling karne pr samne wale ko headphone mick se aavaj nhi ja rhi phirse dikane k bad bole hai ki sabhi note 3 me yahi problem aa rha hai abhi tak mobile nahi bana hai service center aane k liye bat kr rhe hai to khete hai k abi 1 mahine k bad aayi ye

I went to mi service center lbs marg thane - v care on 18/02/2017. There was a problem that error message fault was popping. My service request number was wxin[protected]. After around two hour they told mobile became dead. They have charged me rs 115. They have given me the receipt without i) inspection remarks
Ii) repair method.
I told her to provide me these information then she told i can't provide you this information. The attendant was very rude she told you go, where ever you want i will not provide you this information.

My complaints is that my phone is mishandled.
So, i want compensation for that reason.

I have orderd redmi note 4 4g+64 gb by MI site sale on 15.2.2017 but on 17.2.2017 i received damaged product of redmi note 4.

Damage product receive sim slot, , , , ,

They are saying that your problem will resolved soon but till today no resolution from company side.

Order number: [protected]

regards,
Yash Pal
MB;- [protected], [protected]

I had purchased the RedMi Note 4 through the Mi App on Wed 8th Feb during the sale. I received the phone via courier on Sat 11th Feb. I have experienced the below problems :
1. The phone said 'Made in India', which was not the case when my bother and friends purchased the RedMi Note 3
2. The Mi Logo / Sign is not embossed at the back, which again is embossed on the RedMi Note 3 (My brother and friends phone)
3. The camera gave an error in the very next hour o[censored]se on Sun 12th Feb.
4. Incoming and Outgoing Calls - sound cannot be heard, and no this is not my network issue.
5. When connected to the PC, the phone does not read.

I and my brother have been continuously trying to reach you''ll at the toll free number provided on the app and website; however we never got through, hence this e-mail.

I had purchased a new MI redmi note 3 in Dec'16.

Now since last 2 weeks the phone is giving battery issue. the battery backup is very poor and the phone gets switched off even if there is 50% battery balance and does not switch on till the time the charger is connected.

When contacted on the toll free number for replacement since it is a new phone they said that they will not provide replacement instead i have to submit the phone to the service centre for repairs.

This is very poor and non co-operative approach as when we buy a new phone we don't want it to be repaired otherwise we can buy a second hand phone also. The problem has started with first 1.5 months of purchase and therefore it is obvious that this is a faulty instrument.

The same needs to be replaced with a new one as my experience says that inspite of repairs, these issues crop up again and again.

Hoping to hear from you immediately as I had expected higher levels of customer service from MI.