Xiaomi India Complaints & Reviews

My charger is not working...and its smelling very bad...what is the issue...please provide me an early solution ...plzzz...i wnt tk enquire about the issue and remedies in detail...i am searched a lot to enquire about charger and common issued about it..but i was noy satisfied with it...i hope the say that xiaomi post service is very bad proves wrong as they would help me ...please reply nd provide an early solution

I'd request you to help me in resetting my Mi Max 32 GB variant as I've forgotten the pattern lock for it. I do have some official stuff in my phone and would not want to leave it in the service centre. Moreover, I'd like to inform you that when I called your Sector 35 Chandigarh's service centre number and asked them if they would be able to reset my phone and give it back to me there and then, they had no answer as to how long it might take. Moreover your service centre person was very rude and spoke to me as if he was doing a favour to me. I do accept that because of his such an unprofessional behaviour, I felt too bad and yes I out of anger said this to him that I feel like coming to your service centre and slapping you. Trust me your service centre people do not pick up the phone. I called sector 35 and sector 22 chd number almost 50 times but nobody bothered to pick up and even mohali number was not picked up and when at last sector 35 person picked up the phone, they kept handing over the phone to one another. Disgusting, that is your after sale service. Xiaomi shame on you. I have 5 devices of your and this is how you treat your customers when they have a problem. Shale on you, really.

Please tell me if you can do something about it.
Thanks.

I have ordered Redmi 3S Prime Grey 32G phone via MI store app on December 23, 2016. And I have received the product on Dec 24 at 4.25 pm. And my order id is [protected]. When I opened the box, I found that the main product PHONE IS MISSING in the box.

I have contacted customer support many times. And they sent me the same template for more than 30 times. I don't find any improvement and I don't believe that the query will be resolved from their end. And Incident id:[protected].

I want the amount (8999 rupees) to be refunded.

Hello,

On Monday 30th January 2017, I wanted purchase Redmi 3S Gold 16GB from Mi India, I have successfully added that mobile to my cart and gone for further payment process via Net Banking. But at the end transaction failed, even though money 6999 rupees debited from my account.

Its been 1 week passed but still my money is not refunded to my account. Please help me.

Order Number : [protected]
Mobile :Redmi 3S Gold 16GB
Amount : 6999

Thank You,
Parvezkhan Pathan

I have purchased Mi4 mic at Mi service center due to observation of my 1year Mi4 voice disturbance. I have visited the service center and as per the suggestion i have replaced but still issued is not resolved. Visited again and updated software but no use. Also kept for observation, they said no issue with the phone but my mobile has a disturbance problem still.

Dear sir

I have ordered one redmi mi 3s prime grey 32 GB mobile on mi store on 24/01/2017 through credit card. On 02/02/2017 I got the message by saying that it has delivered. but till now I haven't got the order yet.
Kindly initiate the refund as soon as possible

Oder ID: [protected]
AWB no:[protected]

Complaint raised with FedEx
Complaint no: [protected]

My Phone Mi Note 3, I purchased it from OLX. Getting the device I deleted all the previous Account and created a new Mi Account. But unfortunately I forgot my password though I have the phone which i used in creation of the account. But when I'm trying to reset new password, I get an error message that "You've exceeded limit in 24 hours... something alike." I tried after waiting 24 hours too but I'm unable to reset my account. Please help.

I received(after purchasing) handset Redmi 3S Prime on 09 Dec 16.On 21 Dec 16 1st speaker problem started.I submitted my phone to service centre in several time.I received phone on 19 january 17.Again lower mike problem has come.This problem does not stay in long time.I went service centre then problem was vanished. when i return then problem begins.I use first time.I do not want this kind of harassment. your company fails to give better service according to me.Either you return or refund.I hope your company will take a good decession.

Never buy MI phones, their refund policy is pathetic, moreover support is more pathetic. While buying Redmi 3s from MI India store, my account was debited with Rs. 6999 and transaction failed. After 20 days, dozens of mails (with attached bank statement) and calls to MI support team[protected], I am still awaiting for just Refund ID, let alone the actual refund amount. In two instances, the support executives simply hung up on me, even though I was polite and patient. In other instances, they keep me telling to wait for some days. They keep telling the "concerned" refund team will call you back, but I have not received a single call since 20 days!

I used to recommend MI phones to my friends and family. But after this kind of support from MI India, I will never buy an MI phone and also urge everyone to stay away from their products. Apparently, cheap MI phones come with cheap support from MI India.

Dear sir, I have booked redmi note 4 from flipkart. And I have select cash on delivery for payment option. But the flipkart company will give me only mi 4 . and it is not 4g mobile phone. Company will be giving partiality with the item.. I am in trouble with this phone... So humbly I requested you to pls change my phone ...

Regards,
Narendra pal

I have ordered Mi band from mi.com and since I bought, it was not pairing with any phone. Later I talk to CS representative, he told me to submit the same to service center. I've not heard from service center since it was submitted., I called CS, they said complaint is closed. I haven't received any info from your side and it's closed., Where is my product I bought or refund my money., It's the worst FIRST IMPRESSION, I saw ever. WORST ONE!!

I purchased my mobile before 19 december . as a Redmi note 3(Gold, 16 GB)x000KK24E3, IMEI NO -[protected] and gregually i use but i see its hang so that how you can solve it. it's not touch.but its on mobile. i hope as much as possible please send me positive reply in this mail id -- sathavaramit.[protected]@gmail.com
mobile number: [protected], [protected]

Redmi note 4 matte black are announced to be launched in official mi website on 3rd feb of 2017 but they havent given option on the matte black colour. and also mobiles are getting sold of in seconds how in the world can happen. they faking the sale . it has to be stopped ad give the customers a valid and truthful sale. they have to give a proper announcement on their releases.

Order No: [protected]
Order place : Redmi note 4 (3GB Ram 32 GB internal) 23 January (12:12)
Payment paid : 23 January (Online payment from SBI Debit card)
Total Amount : 10999/-
Order shipped : 27 January (20:46)
Mobile No : [protected]

My mobile Redmi note 4 is not proper work. In this mobile red line show & mobile is on/off the red line is show full display is red.
I will not happy this product.I replce my order. Please fast my order replace.
Please give me reply How many days is replacement.

I have a in warranty phone Redmi Note 3 which has problem of mic . This Service Centre charged me unnecessary Rs 115 for Service charges stating that phone has no warranty now while my phone has even no liquid damage.

Details of service Centre:
R-42, FF, opp. Metro pillar no.46, Main Vikas Marg, New Delhi, Delhi 110092
Phone:[protected]

I need refund and action against them. hoping for positive respone

Regards
Rajat Anand

Dear Sir/Madem,

My name is Sandeep verma and I belong to Bhiwani Haryana. I have purchased my mobile through MI website dated on 23/01/2016 and invoice no. is[protected] amounted Rs. 7274/- (Rs. 6999/-+ Mi Protect Rs. 275/-).

My problem is that there was some problem in my phone related to camera for which I registered my call on MI customer care on 08/10/2016 & my pickup registration no. was[protected] but there was no response from the company. how many times I have called them but no response. after that I again registered my call on 02/11/16 through enquiry no. [protected]. then my phone got pick up and got repaired.

Now I was again facing same camera problem in my phone. Then I have registered my call on 23/01/2017 through enquiry no. [protected] which is in warranty period. Now I got mail from your company that my phone is not in the warranty period and Rs. 3970/- will be charged for my phone repair. Sir my phone was got picked up on 27/01/2017.

Is there some manufacturing defect in the phone, because of which i was facing same camera problem in my phone. It has only 2 months completed and I again facing the same problem. Because of company's fault why i shall bear the cost.

Further i also want to say that i have registered my phone on 23/01/2017 and I told them that my invoice date is 23/01/2017. if there is some kind of issue of warranty period they should have told me at that time. I have no service centre of MI in my city Bhiwani( Haryana). If there is any service centre in my city I shall take my phone in warranty period.There is no any kind of delay from my side.

I have lodged a complaint in MI company dated on 02/02/2017 but then I got replied that warranty period is expired one day before 23/01/2017. This is not mentioned anywhere in invoice that warranty period expired one day before the year. Sir, please help me in this matter.

I hope you will understand my problem and try to solve my problem.

Thanks & Regards,
Sandeep Verma

By srikanth reddy

Dear sir/Madam:-
device replace main board problem’s

sir i visit to day at MI Authorised service Center at Begumpet,
[protected]at 10-30am
and i am sending invoice copy

sir plz help me, today i also call u'r customer care but no response,
sir i am getting same problem's, and l also call u r customer care today also but no response,
I visit 3/4 to MI Authorised service Center at Begumpet,
Recently my requested personal assistance from u’r on-line support center. Below,
Names of:= Faculties,
Sushil, Ankur, Priyadarshi, Madhura, Shashikanth, Ranjeet, Heena, Manjunath, Fairoos,

sir plz help me, today i also call u'r customer care but no response

sir i am getting same problem's, and l also call u r customer care today also but no response
https://ssl.gstatic.com/ui/v1/icons/mail/images/cleardot.gif
I visit 3/4 to MI Authorised service Center at Begumpet

Sir in our family we have four redmi note 3 mobiles, after apple I phone it is best mobile
I Bay a mi note 3 inTvs Electronics Ltd-Blr-Pc invoice number:sc7801/[protected] & invoice date:[protected], after i inshart 2 airtel’s sim’s thn atometically creat a mi account, but I forgot password but i want reset my mi account so plz hlp me & reset my password & my mi account id_[protected], my phone number-[protected]. Plz change my mi number [protected]to[protected], l also call u r costmore care 5/6times but no soluction, ..after that they replace mainboard,
it's work's 2 day's nice after that when iam calling outgoing call’s thedevice is decoming hanged or become black screen and one more thing to tell when iam attending incoming call's it getting same like that only after that device will be hanged, when mainboard as changed i am getting so many problem’s WhatsApp and other App add a photo take a message not responding and mobile hang for 5 minutes after that some the map take long time to start some functions not working properly please advise me how I can solve this problem it's not so please change or replace my device my mobile please read me as early as possible so not my problem and please suggest me how to solve it


I visit to MI Authorised service Center at Begumpet

Sir, I'm using redmi 3s prime and it's only two months old and it has a lot of defects. I cannot use 4G sims. Neither I can use internet. And it's not showing VOLTE even when I turned it on. I had also given it to the service center. But they kept it for ten days and after that they were saying that they didn't know the problem either. So what should I do now? Don't want to give a single star rating. I've trusted in mi, so I chose this over oppo. Also your service center has a poor cooperation with the customers. So I want my phone replaced.

I bought Redmi 3S- SM - PIn -Silver, thro flipkart ORDER NO OD[protected] INVOICE DATE 11/01/2017..
[IMEI/Serial No: [protected]and the same delivered to me on 15th of Jao... suddently there is a charging problme on 29th, since i was out of station .and came back on31st Night back chennai..
today i went to your authorized service centre and they informed me that it has manufacturing defect and it will take min of 10 to 15 days ...
i when further they asked me to flipkart... said they dont have policy since it has taken more thena 10 days... i am totally distress what to do...
i thought i bought a reliable product ...since i was using mi4...
pls help me getting my problem solved..
thanks and regads
ANAND [protected]

I bought a mobile from Xiaomi and along with that i also bought insurance. Now i need a insurance claim and no one is cooperating and behaving that MI is a fraud company which is selling product to earn money but no after sales support.

I need a document from MI for approving my claim but these pathetic customers are not able to send me the document. There Customer care executive are telling that we will send by giving false commitment.Today evening I got a call from MI Protect (One Assist_Mr. Annirudh) that they are rejecting my claim bcoz MI didn't sent the document till know.(Mail is added below for reference)

Its been more than 9 days since the issue is pending and no one else is replying to it. Customer care people dont understand the issue and further i am following up on regular basis, but each time i receive a reply of issue been escalated and after that no reply as always. Pathetic thing i did of buying a phone from Xiaomi. No customer support and MI protect is also no help.

Regards
Ritika

[protected] Forwarded message[protected]
From: "Aniruddha Malpani"
Date: Jan 27, 2017 6:18 PM
Subject: Re: Customer ID_923152
To: "ritika maheshwari"
Cc:
Dear customer,

Sorry For The Inconvinence, we have tried calling you it was busy at times and there is no response from your end, we really sorry to inform you that if we dont get the required documents by tomorrow the claim will be closed directly.

Warm Regards,
Anirudh | Claims Executive
OneAssist Consumer Solutions Pvt Ltd