Xiaomi India Complaints & Reviews

I have left my two Xiaomi phone with Gurgaon service center with in 6 months . Always say phone have liquid impact without any symptoms. And cost for the repair is 80% of the phone value.

Same we have noticed with others too, by such no use of service center and no use of warenty.
This time phone return with removing of sim slot, says misplaced.
My service request no wxin[protected]
My no [protected]

I had visited the above mentioned service centre twice and had bad experiences their ... it is the worst product service centre i have been to with a very low coustomer interaction and techications that lack skills. Even with warranty i was not able to place an order for the spare that was not working keeping the devife with myself and not at the centre. i regret geeting aucha bad experience from a well branded company such as yours and woul like to point out to pick your service centres by quality

Recently i have bought a mobile phone "redmi3s".It was working well but today i don't know what happened the mobile phone suddenly switched off.And when i tried to switch on the phone it showing Mi and powerd by android.And from the time i havent using the mobile phone.My name is sunil bhattarcharya from arambagh.mob-[protected]
I am from arambagh.District-hooghly
Please co.operate with me.
Either suggest me or tell me what to do for the present??There is any agent in our arambagh town or nearby arambagh town then tell me i will visit him..I[censored] help me i will be very glad
Thank you
Sunil kumar bhattacharya
opp.of a.d.b state bank.arambagh hooghly
ph-[protected] landline

Dear sir Manjunath 'ji':

I again Yesterday[protected] visit to MI Authorised service Center at Begumpet and submitted by device

I am sending my invoice copy once again, due to my problem is when ever I update my software, the devise required reboot. Then after the devise locked immediately.
So, please unlock complete my device, then I able to update my device.
Already Two times unlock the device. So, I want change my mail ID and mobile number.
So, please unlock the device permanently.
And also I am sending Invoice copy for your reference.

ID NO.[protected]
EMAIL ID : [protected]@gmail.com
MOBILE NO. [protected]
EMI No. [protected]
[protected]
Date of Purchasing : 5th Dec. 2016

Thanking you,

SRIKANTH REDDY
+[protected]
Email ID: [protected]@gmail.com

WhatsApp and other App add a photo take a message not responding and mobile hang for 5 minutes after that some the map take long time to start some functions not working properly please advise me how I can solve this problem it's not so please change or replace my device my mobile please read me as early as possible so not my problem and please suggest me how to solve it

I was visit at mi service center (Vadodara) for my handset back camera i.e. has been not working last 2-3 months, the receptionist lady told me that your handset motherboard must change for your back camera, so in only one year and three month I cannot use my handset back camera, if mi is not give me right service, in future I shall not use mi handset..

I brought a redmi 2 phone and just before the end of the warranty period (1 more month ) the phone developed screen problems (yellowish shade on the screen). I have contacted the Xiaomi service centre (Dr Phone Service, Ground Floor, Vettoor Buildings, T.B Road, Opp: Hotel Arcadia, Near KSRTC, Kottayam, Kerala 686001) in Kottayam, Kerala.
They have told me that it would take them 3 months to solve the issue (i don't know why it will take them that much amount of time). Frustrated me, called Xiaomi India toll free number and described the problem regarding the screen and the 3 months time. The guy on the other end of the call was helpless and asked me to submit the phone to the service centre and use another phone for the next three months.
I have no other spare phone with me so I have not submitted the phone to the service center, now the Redmi 2 is near the verge of self destruction.

By srikanth reddy

Dear sir/Madam,
Sir in our family we have four redmi note 3 mobiles, after apple I phone it is best mobile
I Bay a mi note 3 inTvs Electronics Ltd-Blr-Pc invoice number:sc7801/[protected] & invoice date:[protected], after i inshart 2 airtel’s sim’s thn atometically creat a mi account, but I forgot password but i want reset my mi account so plz hlp me & reset my password & my mi account id_[protected], my phone number-[protected]. Plz change my mi number [protected]to [protected], l also call u r costmore care 3/4times but no soluction, i face problm, kindly hlp me & I I have visited 3times mi service centre also and i getting same
Problem, I am sending attachment pics I have done two times,
but it's not working properly so kindly please call me or help me

I bought my mi note 3 phone 5 months before and just in 5 months my phone got bent... like seriously worst quality i ever experienced... My battery is draining faster and my charger wire damaged twice in 5 months... Battery is 4k Mah but worse than any samsung phone having 3k mah battery and Service quality is even worse then the phone quality i went to service Centre for the check up of battery they said its just discharging due to sftware issue and the people MI hired for service centre are uncultivated and illiterate they even dont know how to talk their behavior is rude (inexperienced uncultured employees) with customers for my battery they adviced me to reset ur phone and battery issue will be fixed ii even asked them too please check my battery may be it needs replacement but they refused when i said you reset my phone they said we will but oif any damage happened to your phone we wont be responsible...like what the hell my phone is warranty and what for service centre is!!! so i took my phone back and i reset my phone but battery issue wouldnt fixed and now i cant even claim for my battery issue because its 6.5 months and nowy battery is swelled up in this 6 months and because of it back pannel started coming out and because of it i cant bale to use my side buttons properly.
Worst phone i ever experienced even my 4 friends also experiencing battery issue
ADVICE NOT TO GO WITH XIOMI (worst product quality worst service)

Hello,
Date of incident[protected]
Today i went to mi service center in vileparle. They do not have any professionalism and behave in thier own way. They do not have manners to talk to customer at all. They logged my problem and took my phone inspection and after 30 min, they came and said you have to pay 180 rs as my phone has liquid damage.
First of all my phone is under warranty and secondly they did not tell me before submitting my phone that it will be under chargeable.
When i confronted them they told me in very uncultivated manner that we will not give your phone back do what you want.

Hi,

This is nitish Kumar from Hyderabad India. I purchased one MI Max Gold at the beginning of November 2016 through online shopping portal Amazon.

The device accidentally fell down from my hand recently and screen cracked immediately.

I made one visit to MI Authorised service Center at Begumpet and submitted by device for replacement of screen. The customer care executive issued me receipt for the same and also informed that they would be charging me Rs. 7500 for screen replacement. Post my agreement she informed me that replacement would take minimum ten days time. even she informed me that the service charges would be payable post service only.

Post my arrival at my home, I received one SMS from service center that my devise is not under warranty and accordingly I should contact service center again.

I lodged the matter to Xiaomi on their service complaint email id that I have not been informed that I have to make advance payment and I would pay the service charges post service. It is also difficult to make round and round of service center But I got their reply that I should compulsory make visit to the service center today and should make advance payment.

Accordingly I made a visit to the center and to my utmost surprise, center was closed for the day. Here please note that as per SMS, email and web portal center should have been open today.

Post coming back to my home, I again requested to service my devise and I would be paying the service charges when I would be back from my official travel on 24th But I received another reply that I should make advance payment then only devise would be serviced.

Here I am feeling as cheated by Xiaomi as niether phone met its commitment of quality of glass and exploitations being made by service center.

I but mi vr play at 11jaanuary 2016 from mi.vom. and order comes at 13 january.order comes was not as I thought and also defective. I call mi care he says he has not any return policy .but in the invoice of mi vr says he has return policy.what to do of this mi vr play...
Help me as soon as possible my order number is [protected]
My mobile number is [protected]

I have received this message yesterday "Your order from Xiaomi with Blue Dart Awb# [protected] is undelivered as premise closed. To reschedule, please call please call[protected] from 9am-9pm Mon-Sat."

I have received this message today "Your order from Xiaomi with Blue Dart Awb# [protected] is undelivered due to address related issues. To reschedule, please call[protected] from 9am-9pm Mon-Sat."

What the #### service is this...

Also i called to bluedart yesterday for the delivery status, they said you will receive your product tonight before 7:30 pm. But did'nt get. Today again i have called for the same and get reply same as yesterday.

This is just a ####king service.
Bluedart is a ####king company.

I have called 3 times in a day for my product delivery, on 1st call they answer me that they will reschedule my delivery and you will receive @ 7:30
2nd call they ask me my address and 3rd one is for same,

My name is Mohammed Ashik & I had ordered a redmi 3s on 21 Dec 2016 . It took it own sweet time to reach & by the time it reached i rejected the order since i was about to order 3s prime & i ordered again and got 3s prime. since the day I rejected the delivery i have still not received my refund till date which is almost a 15 days as of they after tomorrow. I would seek your help in getting this issue sorted out at the earliest & I shall make sure i will not do any more business with Mi anymore because of this experience.
My Order number [protected]

I have sent enough follow ups to the Mi Service email Id, customer support & i never get any response back to it.
Also called customer service multiple time & they have no knowledge on what rights they have to resolve this issue they simply say to wait for 10 to 12 business days

Hloo sir i bought redmi 3s prime cellphone on 18 nov 16 throgh flipkart. After few days it is hanging and became normal after rebooting. But on 8 jan 16 my mobile switched off in auto. I went to service centre in thane. There recepsanist told me that it is in liquid damage. That is never possible. Because i am sure my cellphone is in dry palaca. And not chance for liquid damage. Service center is cheating. They charge 6500 for service. I deny then he say i will not repair. All are cheater. I realy feel mi comany is totaly fraud. Plz avoid purchasing any product of this company.

I bought a brand new Mi Note 3 on December 20, 2016. I used it for just a few days and one day it got very hot and just hanged. It went off soon and some liquid came out from it. It never switched on again.
I took the phone to the Mi authorized service center and the service person told me that it is damaged due to some liquid that is gone inside. I told him that it became very hot and went off and some liquid came out rather than went in. The service person opened the phone and told me that there is some moisture and due to which the short circuit happened. Its winters in Delhi and there is no question of sweat going inside the phone.
I feel cheated that I bought a phone and it got damaged due to no fault of mine and service center refused to service or change the defective parts/components and told me that it may cost me around 11, 000/- for repairs.
I don't know what to do, can some one please help me.

Dear Team,

I have purchased Xiaomi Redmi Note 3 phone on 30th October 2016 and its almost 15 days my handset is not taking mobile network.

I have spoken to your customer care department also and as per them there is no problem.

Request you to get the instrument replaced on priority as I am facing problem and not able to use phone.

My contact No : [protected]

I have purchased this Xiaomi Redmi Note 3 (Silver, 32GB) through amazon.in with order ref: ORDER #[protected] and it got delivered on 30-Oct-2016. IMEI : [protected] / [protected] On 15-Nov-2016 I informed/emailed both Amazon & Xiaomi about hanging issue and the reference ID for Xiaomi is: [Incident:[protected]]
Just to note that, Amazon declined replacement as its more than 12 days and insisted me to contact the manufacturer as its under 1 year manufacturer warranty. 3 Visit to service centre i.e, On 18th Nov 2016, the service centre done a software upgrade.On 30th Nov 2016 and on 03rd Dec 2016 visited again, as the same hanging issue still exists and insisted for a replacement. No proper reply.
Service centre Phone: 022 – 27814116 email: xiaomi.[protected]@tvs-e.in

Till now almost 40-45 emails have been shared between me and Xiaomi Team, but as i am not getting proper reply either on email I have decided to file a case at Department of Consumer Affairs.

My Point is very clear: Within 20 days of initial use, this faulty phone issue is notified to Xiaomi. Now I need a replacement from Xiaomi. If it would have been used for 3 months or more, I would have thought for repair but within 20 days o[censored]se what should I expect here as I have 1 year manufacturer warranty.

MI 4 phone submitted in service centre of KOLKATA-HOWRAH ON 2nd December, 2016.There was some yellow marks on the phone screen.So as a display issue it was given in the name of Chetan Agarwal, JOB NO-WXIN[protected].It was said that the phone will be returned within a week i.e on 9th of December, 2016.And now its 10th of January 2017 and I havnt got it back till now.Its been 40 days since m working without my phone.I am totally stuck.In between have called the customer support for around 20 times and send emails for 5 times.BUT none of the responses were proper.They just gave false promises of getting it repaired soon and asking me to be patient.According to the service centre, where the phone has been given, the spare part hasnt been received by them from the company and so they are unable to fix it.They even said that even they have been writing mails to the company requesting for the part, but they are not getting it.As a customer I am really disappointed with the kind of service this company is providing.I am badly pissed off since last 1 month, calling them, sending mails but still not getting my device back nor prper response.

When i purchased redmi note 3 16G, i won a lottery of 50 rs as a coupon. i was told that i will receive the amount as soon as i receive the order but after now even after one and half month they have not done anything. they call me and say they will do it in 48 working hours but they simply dont do it. they always lie saying about 48 hours and their chat service support is very pathetic. and they dont have any appeallate authority as well.