Xiaomi India Complaints & Reviews

I brought the xiaomi redmi note 3 from ebay in september 2016. I am facing a lot of problems with the product.
1. Cannot connect via USB.
2. mkv, avi, mp4 video format not supported.
3. was not able to use earphone because then it goes to google voice search.

i called the xiaomi customer care. they suggested a few options like the activate developer option, etc., but what i am asking is why is that i have to do that when i should be able to connect USB directly. the customer care was not very helpful. they did not seem to know what to do. they had no suggestion for the video or the headphone problems. finally asked me to take to service center which is 3 hour journey from my place.

the service people did the software..and i lost all the updates i had done.. now i am stuck at 8.0 and USING THE MOBILE LIKE AN OLD PHONE because when i update the whole problem returns. the service people told me not to update via wifi!!! so i am loosing all the recent updates. I DO NOT UNDERSTAND WHY I WENT FOR XIAOMI... shld have purchase something else.

i think i have lost the replacement period...i do not know what to do...i am stuck up with something that is not working well for me.. i had purchased it for rupees 12, 000.

NOW I AM JUST ADJUSTING WITH THE PHONE... NOT USING IT HAPPILY. i should have gone for something else...

they give replacement only within 1 month.

I WOULD LIKE THIS PHONE RETURNED. IT IS CAUSING MORE UNHAPPINESS THAN HAPPINESS.

Battery drain fastly when i charge 100 paercent after2hr my phone is discharge . .i complaint to mi Care he told me please full charge the mobile and switch flight mode for 7 or 8 hr and check battery between 85 to 100 per ...i am tried all but batter drain fastly plese solve my problem ...and send location of care in ranchi. ... and tell me how many days to repair my mobile

Hi, I am contacting you people as i have been a victim of Xiaomi redmi, I bought a Xiaomi redmi note 3 for my wife which was not delivered on time by snapdeal. and to begin with the mobile started freezing in the starting days.
As this was my wife first smart phone she did not complain to me thinking that this could be because of data on the mobile and some times the touch stopped as well.
now one evening when i was inserting another sim card the touch stopped working after i rebooted the system. Now i went to xiaomi redmi they said that if there is water logging then charges would apply i asked them to check the mobile now as i can wait but too this they said it is not a service centre (sector 10 noida c block). there was no water as i can bet on that but i knew they are trying to get money from me, after submitting my mobile i got an answer from them in 2 days stating that i have to pay something like 8500 rs.
They are saying its a water logging i knew it this is going to be the case because they have to change the mobile folder for touch to work and that will cost them nearly 3000 rs so they are billing me on t water logging grounds. Please help me i am disabled my hip bones are gone i cannot even walk properly i cannot take this stress. please help me I cannot afford this price and this is not my fault the mobile is under warranty. . my mobile number is [protected] and my email address is [protected]@yahoo.co.in. Mobile was bought in November 13 2016.
Details of the invoice--
ETAIL INVOICE
INVOICE NUMBER : SC7601/16-17/232912 INVOICE DATE : 13-Nov-2016
SELLER BUYER
TVS ELECTRONICS LTD-BLR-PC
C/o ProConnect Supply Chain Solutions Ltd,
SY No. 102/1, Adakamaranhalli Village,
Dasanapura Hobli, Makali Post, ,
CITY Bangalore / STATE Karnataka
PIN 562123
COMPANY'S VAT TIN : [protected]
COMPANY'S CSTNO : [protected]
Maneesh Srivastava
Sector 12 D-53 First floor Noida
CITY Noida / STATE Uttar Pradesh
PIN 201301
MOBILE [protected]/[protected]
DISPATCHED VIA LH_AIR_NDD DISPATCH DOC. NO. (AWB[protected]
S.N
O
ITEM DESCRIPTION QTY RATE TAX( CST )
AMOUN
T
1 . Redmi Note3 (32GB)
ITEM CODE: BD3195602
ORDER NO: [protected]
SUBORDER NO: [protected]
IMEI No: "[protected]", "[protected]"
1 11373.
46
625.54
(5.50 %)
11999.
00

Total (inclusive of Taxes) Rs. 11999.00

AMOUNT IN WORDS :INDIAN RUPEES ELEVEN THOUSAND NINE HUNDRED AND NINETY NINE ONLY

DECLARATION

We declare that this invoice shows actual price of the goods and that all particulars are true and correct.

CUSTOMER ACKNOWLEDGEMENT-

I MANEESH SRIVASTAVA hereby confirm that the above said product/s are being purchased for my internal / personal
consumption and not for re-sale.

THIS IS A COMPUTER GENERATED INVOICE AND DOES NOT REQUIRE SIGNATURE



Bought a Redmi Note 3 mobile from ebay.The phone has stopped working completely.The seller is asking for a DOA certificate which the manufacturer's service center is not willing to give.The product has 6 months warranty too.I'm feeling cheated and feeling helpless.

date of the incident :22/1/2017
seller email id: [protected]@gmail.com
seller mobile number : [protected]
invoiceNO: 10350
sub order id: [protected]
imei/serial no if any: [protected]

Hi, i've been using the mi phone since 7 months, couple of days ago i faced a problem with my phone software and went to the service center which is 90 km away from my town. I've deposited my phone in the service center with in-warranty policy and requested for resolving the issue of mi logo stuck. The service center personnel said that they will reinstall software of the phone and they claimed that the software reinstall will not fall with in the warranty policy still i said ok and given them my phone. I've waited for 5 hrs and they said my phone was working now. I felt happy... But while returning the phone they have charged 800 rs extra.. I asked them why they have quoted extra, for that they said there is some issue in charging pin and they have changed the pin, i felt surprised/shocked with their words. I've asked them to show me the old pin they felt like pretended for sometime and taken my phone inside to make some change... I've got to know they were speaking wrong and misguiding the customers and cheating in a authorized way...in the span of time where i've spent there at service center i've found many customers who trusted the service unit and given their units were also being cheated and some customers were started fight with them and some left calm losing their hope on the brand...

Finally embarrassing experience.. Thanks xiaomi india.. Here are the bills which they have given me as reference for the above mentioned experience.

Service center name : touch service center
Place located : tirupathi, andhrapradesh - india

Hello All,
I purchased phone from MI RED MI 3s prime on 8 DEC 2016
I accidentally got liquid damage to my phone and registered to one assit since 20 jan 2017 i brought liquid damage too for my phone.
and now i am getting a mail that their is physical damage which is good way for befooling customers and i mailed them that their was no such physical damage i have proof i have sent them images which were clearly stating that their is no damage and then they give me mail that my phone has been fully liquid which has damaged my phone and that doesnot come under warrenty .This should be told before And You should mention in your licensed document clearly that which part covers under damage and which doesnot .
what kind of company are you holding that doesnot guide customers properly ?
Give my money back or repair it since it is under 1 year warrenty and it has not been more than one month and such issue occured

Regards,
Garima
[protected]

With reference to complaint no. Incident:[protected], i have been following up with company from last 20 days for getting my money back as i have not received my phone but there is no positive response from company and every time a standard revert is give and being asked to wait for more time
although Courier company have very specifically told that they have already informed the company about the non delivery of the product but then also i am not getting my money back.
Credit card bank is charging interest for non payment of due.

Went 3 days for repairing MI4i phone(stopped working completely in one year only) in koramangala Banglore service center. Each time waited for three hours but couldn't speak to the service center person. Service Center was overcrowded and there were only two staff to handle the customer. It was complete mismanagement. Also there is lack of customer management etiquette.

I purchased a Xaomi Redmi Note 3 in October 2016. Everytime I try to connect a headset, the mic doesn't connect during calls. I can hear the other person's voice through the earphone but I have to use the phone's mic to speak. Though it works just fine while using the recorder. I have tried using different headsets.
The fingerprint sensor doesn't work properly.
There are times when the screen totally vanishes.
The phone works much slower than its counterparts with similar specifications.
The phone is still in warranty. I request you to either get me the refund or replace the handset. I have attached a picture of the invoice below. Kindly sort it as soon as possible.

Thank you.

Sir/Madam,
I have purchased REDMI NOTE 3 from Sanpdeal on November 29th 2016, and right after 1 months o[censored]sage i started facing lots of trouble with the handset.
One day the voice wasn't heard while on call, next day the charger slot doesn't work.
the charger slot was also replaced with a new part too. And after that facing proximity sensor and touch problem, these problems have resolved by services centre but after came back to home one day later same problem facing by me and these problems will be face by me in any time when I using my phone.

I have been to the customer care service centres also a several times by now. But, after coming back home, it works only for a day.
I either request for an exchange of the handset or a permanent solution for.

Hi,

I bought Mi Note 3 from Amazon on 2nd October, 2016 and its warranty period is 6 months. The issue is:
CHARGER I GOT ALONG WITH THE HANDSET IS DEFECTIVE. My phone charges to 1% getting charged for while night from day 1 of buying the phone.

Details of my handset:
S.no : 55c1e8cd
IMEI : [protected]
Redmi Note 3

Please replace my charger as soon as possible and resolve the issue.

Thanks.

I buyed a Redmi power bank of 20000Mah I charged it for more than seven hours but it's not getting charged.the display indicator is showing only one light.
Order ID:OID305906
POD NO:[protected]
I also called for customer care many times but no body is picking up the phone.It is really very bad.
How I must get money back I couldn't understand.please don't deceive the customers.
My phone:[protected]
Please help us.

Sir/Madam,
I have purchased MI NOTE 3 from flipkart on June 22nd 2016, and right after 2 months o[censored]sage i started facing lots of trouble with the handset.
One day the voice wasn't heard while on call, next day the charger slot doesn't work.
the charger slot was also replaced with a new part too.
But still the problem has not been rectified.

I have been to the customer care service centres also a several times by now. But, after coming back home, it works only for a day.
I either request for an exchange of the handset or a permanent solution for the problem.
Kindly look into the matter and reply me as soon as possible

This is to inform you that on 24th December 2016 I got my mi4i rooted by xiaomi service centre but within 10 days of root the power button of the phone stopped working.When I took about this matter to xiaomi service centre, they did not take any fruitful action regarding this matter
Therefore I requestyou to take this matter under consideration and take effective action against it
Thanking you,
Sushila parihar

On 2nd Jan 2017 I have given my 2 month old Redmi 3S prime for repairing as its was not operating .

IMEI : [protected], [protected]

On 17th I recevied the handset with bill of 9800/- which is 1800/- more than actual cost of Handset which I purchased from Flipkart.

I need to know how can company charge more than actual cost of the handset

Sir,
I have Purchased a Product MI Powerbank 20000 mah from website www.tacdeal.com and I got the fake mi damaged product and the website is not giving any response to replace the product since[protected].
Order No:[protected]
AWB No:[protected]
Cash On Dilivery : Amount Paid Rs 1149.0 Cash.
Receiving Date of Product[protected]
www.tacdeal.com

My phone (IMEI : [protected] bought from flipkart on aug 2015) become dead after the software updation. Before the updation my phone was working very fine and in the morning ( 18th Jan17) i got a notification for software updation. I have updated the same and the system asked for reboot. After clicking reboot my phone become dead. I have approached the MI customer care and tried their instructions to start but no use. Then i have given to MI service centre ( Job car no. 953, BRS COMPUTERS & MOBILE SOLUTION, Bellary PIN:583101) and they told my mother board got damaged.

This damage has occured only after the updation of software and the software belong to MI. Then MI is the responsible for the damage.

I have booked a mi3 phone. but it is returned due to my phone is not reachable that time.afer that amount is not refunded in my acc till now .from last fifteen days i told him please check. he told me please be patieions . and in my last cal that is on 20-jan 2017 numaber is [protected]. the floor supervisor mr. ramshran that told me i have no autority to give you a time to you. i told him i have send my bank statement to you. you can chk and give me a time so that i am wait.but he gives me a [censored] answer. i don't no. you can listen that call. ia m facing very big problem. i have send you also attachment and details .

I have given my mobile to Raipur service centre.
They told me it will take 2-3 days if software problem will be there..
And 8-10 days if other.
They told me that PCB is changing it will take 1 week i said ok.
next week i call they said sir 1 more week.
2nd week i call then same reply 1 week.
3rd week - same reply.
4th week - same reply.
now they are not attending my phone..
i call to mi tollfree no. they asked me for jobsheet number and i dont get my jobsheet number untill i use angryful language...
This company is wrost company..
i have not even use 3 months..

We have purchased a MI4 phone from ebay website on 4 Jan 2017 with original bill but charger which we had received that is not working.
We had visited at your MI store indore which is yashvant plaza indore (Madhya Pradesh) they said we will not accept Invoice of ebay company please suggest to whome we should we complaint Now and what wrong we have done to buy MI company mobile phone.

Trail email and bill details are available in trail email please solve this issue

Indore
Star Mobiles, SHOP NO MZ 22 YASHWANT PLAZA NEAR RAILWAY STATION,
SOUTH TUKOGANJ INDORE ( M P ) - 452001

My Questions are

Who will replace my charger MI Company OR Ebay
Who will provide me guarantee MI Company OR Ebay
This is very bad experience i have with your store and ebay company also