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Xiaomi India Complaints & Reviews

www.mi.com/in

1

Updated: Sep 13, 2025

Complaints 6141

Resolved

259

Unresolved

5882

Bad 😕 It seems that Xiaomi India has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.

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Xiaomi India reviews & complaints page 199

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Address: New Delhi, Delhi, 110040

I purchased my redmi note 3 from mi.com before 5 months ago, in these 5 months i already given it to service centre 3 times due to a same problem i.e when ever i update my phone, after every update its earphone mic does not work(after update, whenever i connect my earphone its mic doesn't work in call but during recording it work ) i am very frustated from this now because it again giving me same problem after updating and i not comfortable in calling without earphone. [protected] Nitin

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M

mayukha mudigonda

from Kamareddi, Telangana

Jan 10, 2017

Hi team,
I forgot my password and was unable to reset the password since 3 months.So, due to emergency I started using the finger print sensor.I was unable to reboot even.Can you please provide me a solution immediately.?

M

madan jadhav

from Nepanagar, Madhya Pradesh

Jan 10, 2017

Res.sir/madam, Ipuechase Redmi note 3 on 29th june 2016.Today while calling there is no sound of opposite party.I was trying to diconnect the call but I am unable to disconnect the call so switch off/power off the mobile.From that time it was unable to start or switch on.So what to do now please guide me.waiting for your reply.

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Address: Bangalore, Karnataka, 560103

Website: mi.com

Hi,
I ordered a mi band 2 on 18th dec 2016. As the heart monitor was not working as usual(worst product). I requested for a replacement but they cannot repack the product because my area doesn't fall under their service(but they can deliver to the same area).So I send the product to the wirehouse on my own expense and it reached the wirehouse on 28th dec 2016.
So I should get the product by the next 5-7 working days but I haven't. MI only knows to make fake promises to the customers. I regret that why I bought the product. Right now no one knows when it will be delivered and I cannot track it either.
Return my money if you cannot deliver the product on time.

Thanks
Soham Kundu

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Address: 190008

Website: Mi.com

Last month i got phone redmi 3s from mi.com and brand warranty with 1 year and accessories with 6 months but my charger got defective but now xiaomi not provide me new charger as there is no service centre in my state
I want to tell you xiaomi if there is no service centre then why you sold that products here now i requested you to give me new charger as my charger is in warranty

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G

g_kotak

from Mumbai, Maharashtra

Jan 9, 2017

Purchased Redmi 3S on[protected] from Flipkart, retailer TrueComRetail
On 2-1-2017, the phone would not recharge at all.
On 3-1-2017, I visited the service centre at Star Mall, Dadar-W, they replaced the motherboard, the process took 3 hours.
Later during the same day the phone would reset 7 times.
Very disappointed.

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Address: 231001

Hello sir,
I purchase redmi note 3 at 30/06/16 from AGARWAL MOBILE SERVICE CENTER MIRZAPUR
my Mi charger is out of order, when i reach the Mi service center at 27/12/16 in Mirzapur my complain reciept no is 746 the service center owner told me to come after a week to replace the charger, they are much misbehave to me and other customers & not to replace my charger

Jan 03, 2017

Anandhu Yogesh's response battery life is so down in redmi note 3 while i uodated it to mashmallow.i need a update to resolve that problem faster.i can't use the phone even for 3 hrs.later i can use it for more than7 hrs.i need a update faster to resolve this problem.

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A

Anandhu Yogesh

from Kangayam, Tamil Nadu

Jan 9, 2017

When redmu note 3 got mashmallow update the battery life got down i cant use the phone even for 4 hrs continuously later i can use it for more than7 hrs .
to need to give an update to resolve the problem faster.

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Address: Haridwar, Uttarakhand, 249402

Website: mi.com

Please make a MI care center in haridwar because if we have some prblms than we need to go out of town adn it is so waste of time.your product is supper but make a care center in haridwar uttarakhand... #mcare
And make it early than we solved our problem soon. And concerned with care advisers and tell us when will you do this.

Virendra shiva
From haridwar uttarakhand

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Address: 380024

I have redmi Note 3. somedays before I found a spot on my display. Today I have visited your service center they have told me that your phone is liquid damage. The spot they are showing I have not found any liquid there or not look like any liquid was gone there. But they have told me that it's out of warranty.

They have keep my phone there for 3 hour and after that they told me this. I am feeling that there is something fishy.
I have protect phone all the time and as per my knowledge never any type of liquid enter in my phone.

I really want the answer of this.

Before a year I have redmi2 when that phone's display was not working that time also the show me something like this and told me that this phone is out of warranty now.

Does company shows excuse for not repairing phone. Or they are making people fool..

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T

Tatai dasgupta

from Bargarh, Odisha

Jan 6, 2017

I have visited service center for 2 days and they were not ready to help me out.As my mi account got locked and the phone is not opening..my mi account password is Locked for 24 hours. I tried it after 48 hours but then also same massage was flushing. The care people said after the password gets reset then only I can solve your problem..

Service centers reply of damage - Comment #2633325 - Image #0

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Address: Alwar, Rajasthan, 301001

Your alwar(Rajasthan) service centre's services is not satisfactory. When i went to there for mike problem in my redmi note3 handset, your engineer named sumeet put defective mike in my set...and when i went there again...he said your handset mike is physically damaged...this will cost ₹1250 to you if repaired..i returned from there without got the set repaired..now i want to complaint against mi in the consumer court.

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Address: 500055

Website: flipkart

Sir/Mam

I have been trying since 2 weeks to order Redmi 3s prime gold(3 Gb + 32 Gb)..I am trying from 11:55 pm but its always showing "Out of stock".Are you manufacturing the products or just fooling us in name of flash sale.Its a year since the release of this phone but since how can be its on flash sale.Will it be available on open sale or will you to disappoint us with this flash sale ?
Hope you resolve this problem as soon as possible.

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Address: Bangalore Urban, Karnataka, 562106

Website: ww.mi.com

Hello
This is to notify that mi order [protected] [incident:[protected] | has been applied to replace as mi redmi note3 was dysfunctional. They have provided new order id as [protected] with bluedart awb number [protected]. They have lost my order and giving misinformation all the time. Please order them to replace product as already we have been always running to them with phone calls and they are trying there best to manipulate and hurting us.

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P

prince555

from Bengaluru, Karnataka

Jan 5, 2017

Hello MI Team,

My name is Prine Gupta from Noida UP 201301
ON 18 Dec. my phone was lost in Sector-56, Noida UP, 201301
please MI TEAM help me.

my first slot sim number - [protected]
MI account user id is - [protected]

IMEI 1 - [protected]
IMEI 2 - [protected]

Please help me asap.

Thank you.

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Address: Kannur, Kerala, 670307

Website: www.consumercomplaints.in

Dear sir,
I bought a mobile phone redni note 3 through ebay and received it on 28 th december 2016. As it was received the navigation keys except the return keys where not functioning . it was duely intimated to the purchasing company and the informed us to go to repair . It is a panic for us to receive a damaged phone from a reputed company like you . Many of my friends told that the company authorities may take correct step to restore a new phone.

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eBay.in Customer Care

from Delhi, Delhi

Jan 5, 2017

Dear Customer (athirasree),

We are sorry to hear that you've been having this experience. We don't have access to your account. Please reach out our concerned team here: http://ocsnext.ebay.in/ocs/home.

Regards,
Team ebay

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Address: 742103

Website: mi.com

It get stuck when I'm sending any pictures in WhatsApp.i made an appeal to exchange my product and they did it also but this time the result remain same.i reset my mobiles for many times but nothing gets change.it hanged when I'm sending any pictures from whatsapp then I've to restart my phone other wise it got stuck on the same screen .now please help me to get out of this problem

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Address: Bhopal, Madhya Pradesh, 462011

आदरणीय

मैं आप लोगो को कितने दिनों से atual decision का इंतज़ार करके थक गया हूँ। मुझे आप लोगो की service पसंद नही आई मैं तो MI का अच्छा customer हूँ । पर यह service मुझे पसंद नही आई और मैं इसके लिए consumer court जाऊगा
आप लोगो की बातो का recording और मेल की कॉपी summit करूँगा मुझे कुल मिलकर उल्लू बनाया गया
मेरे दिए हुए dead line का भी पालन नही किया गया है मैं आपसे पूछना चाहता हु की अगर अगर मेरी जगह आप भी होते हो इतना ही wait करते जितना मैंने किया है

मैं आपसे निवेदन करता हु की आप मेरा फ़ोन मुझे वापस कर दिया जावे ।
बाकि मैं परेसान हो गया हु मेरा फ़ोन 19/11/2016 से complain चल रहा है और मेरा फ़ोन 25/11/2016 को pick हो गया था।

धन्यवाद

उमेश मालवीय

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Address: Bathinda, Punjab, 151001

Website: buy.mi.com/in/user/orderView/5161208637010852?type=0

Dear concern
I have ordered a redmi 3s prime phone with order number [protected] & i have received on 13 dec 2016. I have noticed a problem in this set. This phone has taken approximate 2 hours for charging but now phone has taking approximate 4 hours for charging. This problem is not normal now i want to replace this phone set. Please do the needful
Thanks & regards
Naveen bagotia
[protected]

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R

renipearson

from Thiruvananthapuram, Kerala

Jan 3, 2017

My phone redmi 3 s prime now have some complaints
1. battery discharging very quickly earlier it was not there
2.some time network error

is it because o[censored]p dation or any other issue
please help me in this concern

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Dear sir,
I bought the product in august but now the product is not working properly...

Model : mi note 3 (Dark grey)
Imei code :[protected]

Problems : 1. Mobile is not charging 2. Hang issue 3. Automatic switch off 4. Proxy sensor not working properly 5. Battery indicates red colour continues

Kindly take necessary action for this i am very disopointed about the product and we observing in daily news channels some mobiles getting blast due to some problems.

Mobile : [protected]

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Address: 741235

I was ordered xiaomi redmi note 3, gold, 32gb, (Order #[protected] on 19/12/2016 and received the material on 24/12/2016. But the material was damage it's volume key not proper fixed. So it again replacement ordered done on 24/12/2016 (Order #[protected].
Return pick-up scheduled is given bellow.
Your return pick-up is scheduled for: monday, dec 26, 2016, 14:00 - 17:00 the phone number we've given to the carrier for this pick-up is [protected]
Pickup address
Dipak kumar pandey
A-5/99 (A),
P. O.- kalyani
Nadia, west bengal - 741235
Phone: [protected] pickup time:
Monday, dec 26, 2016, 14:00 - 17:00 pickup tracking id:
[protected].
But till date it is not pickup from shipping address. Also i continue followup with amazon cc but not getting satisfactory result from them.
So kindly handle this matter in priority basis.

Thanks & regards
Chanchal maji
[protected]

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Address: Bangalore, Karnataka

Website: www.mi.com

Hi,

I have ordered a Redmi Prime 3S 32GB phone along with a flip case from your website (Order number [protected]) on 23rd Dec. 2016, however the Bluedart courier Service has misplaced the package and they are not helping me at all. I have paid for this order without receiving my product. I have contacted/complained numerous times to Xiaomi and Bluedart without any success. This is not the way to treat your loyal customers. I want a refund of this order so that I can order it again from Flipkart this time as I can't trust your delivery system anymore. Maybe I will shy away from ordering this phone again for the experience I received from you guys. I escalated the complaint and was promised a call back but no one contacted me. RIP MI
Regards,
Joydeep

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The Mi Band 2 has not been as expected. It's functions show fault.
-It is not able to measure the heart rate which is its most promising feature.
-It's bluetooth connectivity to the phone is weak and most of the time it is not able to unlock the phone.
-It shows grossly inaccurate data for sleep statistics.
These issues make it a highly underachieving product not expected from a Xiaomi brand.
I would like a refund or a replacement atleast and would like to suggest to improve the product.

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Address: Gautam Buddh Nagar, Uttar Pradesh, 201301

Dear sir

We have requested to you my redmi 1s phone is lost on 30/12/2016 at 8:30 pm. and i have registered a police complain on phase 2 noida police station.i also block my service provider company of my number but i want to block my device properly to unused.my IMEI No-[protected], [protected] & FSN code MOBDZ6Y3CK65QFZY

so..please halp me

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Website: www.mi.com/in

Bounght note3 handset in oct 16. Got damaged in little accident. Now started pain points
1. No service centre in jammu hence choose pickmi service on 20th nov
2. Got picked up 9th dec (20 days gap).. See the speed of service
3. On 16th dec got status of handset and charges including transport charges.. Which i paid with in 2 days
4. Phone reached jammu 23rd dec, mnetioned as transport charges cod..
5. Even after 8 days they are not able to resolve payment issue of transport
6. Finally paid twice transport charges
7. Final surprise that handset was not repaird..

Total 40 days and handset not repaird inspite of the fact extra payment made, around 15 calls to xioami call centre and fedex

Dec 31, 2016

Updated by KD Mittal Enquiry No [protected]

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N

Nikhil Reddy Burra

from Banswada, Telangana

Jan 2, 2017

I have given my redmi note prime at service center located at green square plaza hanmakonda they have done nothing on my phone and took 170 rs saying phone cannot be done

L

Lydia Khan

from Leh, Jammu and Kashmir

Jan 2, 2017

I want to replace my charger as its not working but is under warranty . Please help me out .

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Address: Bangalore, Karnataka, 700156

Website: redmi

I purchased a redmi 3s on 13 december, but received a defective piece on 14 . Since then they are not entertaining any complaint and not replacing it . No professional ethics, have been shouting on them but no response . They just say one statement " escalated to high priority"
they are least bothered to even understand the isssue . They are harrassing their customers in such bad way . No executives respond and all mails are being deferred

+2 photos

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