Xiaomi India Complaints & Reviews

Sir,

i have ordered the product (redmi note-3 16 gb) from Flipcart on June 2015. It worked well for a few month and after that some problem started in the touch and display. Display not open it was inform initially that software to be installed but now they are saying motherboard have to be changed.It mean clear china product having not repair option only they want to replace the part.Now they demanding 6000/- for motherboard.As there service centre have not approval to repair the thing.It is very surprised.I think i have done mistake to purchase Xyomi mobile.I have visited many time Raj Nagar, Ghaziabad service centre.No one ready to listen my problem but still the problem remain the same.
I have also complained to Flipcart regarding this, but they also didn't take any action to solve the issue.

I have a xiaomi redmi 3s prime i orderd my 32 gb dark grey my phone on 25 december 2016 i got my phn on 27 dec after 2, 3 i have getting problems sometime loudspeaker not working on call, android has stopped working, and call wont disconnect after pressing end key my address is h.no 51 block c2 aya nagar bnd road new delhi near arjangarh metro station

Sir,

i have ordered the product (redmi note-3 16 gb) from amazon on 25 may 2016. it was delivered to me on 30th may. It worked well for a week and after that some problem started in the touch and display. Screen started working automatically and after that the phone never worked properly. i have given the product to service centre for 3 times. They changed the motherboard but still the problem remain the same. it was in service centre for more than 1 month.
I have also complained to amazon regarding this, but they also didnt take any action to solve the issue. now this is my final request to you to either replace or refund the product otherwise i am going to file complaint in consumer court against redmi/mi. PLEASE REPLY ASAP.

Hi I am zehirul.
Today I purchased a mi redmi note3 phone, whose battery charging is very very slow.whole day i put the mobile in charge but total charge is only 15%..again i replace the charger and check the charge but it dont increase..it takes very lengthy time..in one hour its battery charge is 4/5%..when I on the mobile and put in charge it's bettery charge only decreasing..so plz plz help me sir..is it a defective battery?

Dear sir,

I am a proud owner of xiaomi redmi note 3 (Gold 32 gb) purchased on 15 june 2016 from amazon.in.

Just as 6 months completed, my phone got bend from side.

I visited your service centre located at malad (West), mumbai india along with my bill and handset on 27.12.2016

I was informed by your engineer that due to battery is swollan, your handset had taken uneven shape. Also it is not covered on warranty, as battery is convered under warranty for 6 months only.

I said no issue, pls replace the battery.
Today, ie, e 28122016 when i went to collect my handset, it was in same condition i. E uneven from sideways and battery was replaced.

Now, your highyly qualified engineer gace me excuse, that it is because display problem. And over to shock when i was return my old battery, it was not matching the serial no. Of my original battery submitted on 27.12.2016 (Serial no. Swbh[protected]sae12).

1) means unneccasaary battery was changed to earn money and make the proud owner of redmi 3 fell shame on its decisionto by mi3.

2) if dipslay was main problem for uneven shape of the cellphone. Than by misguided by your service centre and do malpractise.

3) also my handset had just passed 6 months, means mi is making such a 3rd grade products and selling to customers.

4) when i asked, if dispaly is problem, pls change it. Again new excuse from ur service centre, sir its not covered in warranty and you need to pay rs. 2800 for it.

Sir, your company is just making fool of people by selling cheap quality products in india and calling itself the best company.

I request to your chairman./ director of the company to look into it. My hand set is still lying with your service centre in malad (West).

After paying rs.854/- for new battery, ny handset is in same condition and my am not getting my original battery along with you.

Now i fell ashamed to be part of redmi 3 family.

Regards
Manoj agrawal
[protected] /[protected]

Sir I had bought this handset 8 months ago. Now it is not working properly and somewhat lagging is there. I think it's not a problem of touch but because of hanging it is not responding as fast as it was earlier. It had been fallen down once but on that time it was working smoothly only. But it's back case and chrome are very low quality materials that why they got some scratch but the screen is OK. Earlier I had used mi note 4g and till now I have mi4i it is also very good phone . So kindly take my complaint and give a perfect solution..

Hi...
This is Nilesh Kahar here
I had purchased a mi vr play
The do not satisfy my needs due to that I whant to return that product but the thing is that they are saying that they do not return or replacement... The mi vr don't have head strap with it and due to that the product became useless and they are not even responding to me properly hope that you

I have recently updated my red mi prime 2 phone.and after updating I am facing very slow net problem and my phone's volume bar has changed. It is flat now but I liked round one. I have tried every possible way to change the bar in my phone's setting but nothing happened! It is troubling me so much, I cannot explain in words. the round volume bar was so unique.it made me felt like i have most special features in xiaomi phone but the latest update has taken away my all special features along with all my joy.
I have attached the flat volume bar screenshot.
Kindly, help me and reply me soon.

Mi max not working i have purchased it two month back
its being closed automatically
i have given it to madgaon service center 5 days back
yet no response from service center
they sameless pepole even not receiving the calls so that i could know how much time it will take
very worst service
no any help
even not telling when it will be in working
very bad mobile and bad customer service
under warranty period

Mi phones are most unreliable phones... they have a lot of bugs.
I am using redme note3 32gb. For access control I am using finger print and pattern match in the phone.
but today it is automatically asking for the password to login even i have never set a password for it.
Still i tried with wrong password to get the option for reset/ forget password link.
I just did it for five to ten time and phone automatically rebooted and all data, apps and settings gone.
There is no option in settings to reset the password if you forgot your password.
Even there is no restriction on deleting all data at the time of phone resetting.

My mobile phone camera is not working ( in warranty) from few days and redmi service centre says that the motherboard of this phone is faulty need to change and its cost Rs.4500/-

so my question is this problem is belong to manufacturing defect why should i give service charge?

Is that a terms of mi services or its mi facility for customers who buy redmi handset?

very very bad service redmi team this is such a embarrassing from you.!

Dear Sir,

As i have purchased the Mobile Redmi 3S phone via online

Recently my mobile was not working, and i gave MI service centre, and they have been replaced by new motherboard through your service centre.
After that, I was experienced that the mobile is not having the tower for phone connectivity for all the service s, like data, sms and calls.
The tower is not connected while in rural areas; even in some extend of 5 km radius from chennai city also.
The same problems persist for me in other towns of entire Tamilnadu. Again i contact MI service centre they not give good responses and I sent Mail your mail id but not yet received and reply (Question Reference #[protected]

Due to this manufacturer problem i am not able to access the mobile phone for the last ten days.

Please clear the issue or kindly replace new mobile or clear the issue

am very very unhappy your service


Note: i have attached work sheet for your ref

Thanks

Senthamil selvan
[protected]

Tejinder Pal Singh Sethi wrote:
I bought & recieved a Redmi 3S Prime on 10 Oct-16 everything was working fine till 24 Dec. On 25 Dec morning I was recieving whatsup messages but I could not open them & even I could not pick any incoming calls. After resrarting the power the problem was not solved & display was not working, being Sunday on 25-Dec, I approached service centre on 26-Dec, they told me that software updation was required but after sometime they told me that display was not working due to moisture inside which damage the board & display asking to pay Rs 7200 for its repair. I asked them there was no any damage or dent and even no any water mist but they could not answered. I asked them if board was damaged how it is possible to recieving notifications of whatsup, mails & miss calls but they could not gave proper reply & were unable to resolve & diagnose what the issue is just simply saying that it is out of warranty while it is in warranty period & when I refused to pay Rs 7200/ for its repair & even they charged me Rs 180 as a Inspection charges & then they handover me my faulty handset. This is ridiculous & cheating/looting the customer without resolving the issue in warranty period. I cannot expect such type of drama from Redmi...
It is requested to resolve my issue at the earliest.

Dear sir/madam
I am samar ranjan behera, i purchase mi redmi 3s on 11.11.2016 at mi store. After few day of buying My mobile got heat litely.. After someday of little bit heat... automaticly my mobile got 60 degreeheat temperature, and my mobile switch off automaticly. I saw my mobile in balasore mi exclusive service center. They check my mobile and say mobile is born and suggest me to saw at bhubaneswar mi service center . I go to the service center and say about my mobile condition.. they does not accept my mobile and say why you saw your mobile in balasore
What can i do ????

Sir i have xiaomii redmi note 3 and i have installed your recent updates and instantly after that i am lots of problems like every earphone i am using to talk my voice is not audible to other person and in my earphones i cant lower the voice level before the updates i used to do it and it certainly affecting my ears.
I cant play background music while calling .please find a solution for this bcz now i am thinking its a total waste of money that i bought this phone

Hi this is Prajul and i am using XIAOMI 5 mobile phone and its been only 5 months that i have been using it and suddenly one day it does not start and after repairing it 3 times at Service center result is still the same. please consider my complaint otherwise i am going to Cosumer Court and address this issue as your customer service is not up to the mark.

I bougt a redmi 3s 2 months back everything was working fine till daybefore yesterday. while sleeping kept the phone in charging and in morning found the phone is not powering on. later observed tat phone was on but the display is gone. went to service center and there was no any damage or dent and nor they are able to diagnose what the issue is . just simply saying found water mist in the board and that has damage the board and asking to pay 5000k to repair it.
when asked to service it under warranty they are refusing stating it is a water damage and they dont cover it. where i tried convencing them that there was no any act of water over the phone and more over there is a chance of issue might have occured because of mist and fog weather condition in past few days. tried conveing them but they run there own script.

I have buy xiaomi redmi note 3 1st Dec and we have got damage piece that time we have told to delivery boy he told me that company give us replacement piece in 2 days only call on costumer care . After that we have done a lots of call in call center they will never give us proper reply and every time they told me wait for some time we will get back to u ... but till date we did not get my replacement phone ...
Company make us fool every time . At last we are going to consumer from in this week .
Complain submitted on name of DEVAL PATEL
Regested Mobile no :- [protected]

I have bought my redmi note 3 on 13 Nov. Facing issue with a spare part was ordered since past 1 month at service center B2X Service Solutions SHOP NO MZ 22 YASHWANT PLAZA NEAR RAILWAY STATION, SOUTH TUKOGANJ INDORE ( M P ) - 452001 but no response from the service center.
No help and not providing proper service. Advising to buy spare from ebay although my phone is under warranty.

Need to replace the sim socket but unable to do it since past 1 month.

I bougt a redmi 3s prime recently:, i got it serviced 3 times inbetween 10days after buying and i hav seen a lot of customers in the service centre which are not satisfied by your product, (I got a 71th token) on first day and second day i got 107th token which means the quality of the product is very bad.. Now i am upto

Casing a file agianst xiomi in the basis of (Consumer protection act)
No one shall be cheated agian..