Xiaomi India Complaints & Reviews

I had purchased mi4i handset in the month of October 2015. In july 2016 i broke it. I had given it for repairing in kolkata infinity benchmark service centre .they took 1month to repair my phone n it had cost me Rs5000. They had also provided me an one assist insurance policy of Rs500.2months later while sleeping i had put it on charging and the next morning i found it broken. Then after filing a petition to one assist and sending all the required documents they had rejected my claim stating the reason is mysterious. I assume that there is a handset problem then . Today till date i havent received my phone after making so many calls to one assist insurance company. Everytime they give me some excuse and im never updated about my handset

My Mi device is not working. I was not knowing about lite mode. So i tapped on lite mode. It was rebooting. After i opened password and everything was big-big in size.so, then i opened settings and went to general settings.Then clicked on home. There were options like youth, 4x2 something like that ... .I clicked on youth.Nothing happened.then i went back home.everything was blank. i waited for some time. nothing happened.i switched on/off my device, nothing happened. NOW WHAT TO DO? :-(

I have ordered mi max on mi max.com on 5th sept 2016 and i have received on 7th sept 2016 and complained to mi.com via mail and voice by 8th sept but stil though i have not received the replacement and on 6th dec they are saying as i am using the handset it can't be replaced which is not acceptable as i don't have money to invest on another phone after rs 15000 investment. Please find he attached mail conversation for reference and treat this information as eye opener for other mi customers.

I have xiaomi mi note 3...5 hi din huve hai muje leke Yeh mble or Yeh hang hone laga hai. Apne aap lights off on hoti hai. N koi b app use kro toh back hojata hai.dec 12 2016 ko hi muje mi note 3 delivered hua tha 5days me Yeh haal hai. Toh agge kya hoga. Plzzzz isse replace kr k do vrna muje koi action lena hoga. Humlog paise deke lete hai ta ke Yeh ghatiya services mile isliye?? ..
Kindly replace me with new set as soon as possible

I have bought a redmi note 3 from mi.com, ordered on 21st june, 2016
And delivered on 25th june, 2016. The order id: [protected]
Actually i have encountered a problem in my mi charger and unfortunately my warranty period ends by 21st december, 2016. Moreover i cannot find any service center in dehradun and i cannot go to delhi within this period due to my personal reasons.
It would be very kind of you if you could extend my warranty period or suggest some other alternative so that i could replace my charger and prevent any further monetary loss.

Thanks
Priyanshu pandey
Priyanshu. [protected]@gmail.com

I bought mobile from mi and they send us a broken mobile, from last 7 days i try to communicate them but no respond till today, now today they ask me to send to mi workshop through courier with own cost, we hav't pickup service in new delhi. So you can imagine they hav't service for delhi city and that company free to deliver it pan india.
That company is fraud and try to escape from my complain, i already paid all amount now they blackmail us.

Pl. Help me out how that company is so irresponsible to consumer.
Because of mi fault i am facing harassment.

Details are
Order no. [protected]
Tracking no. [protected]
Complaint no.[protected]

Hello Team,

Being a loyal customer of Mi since past 2 years, it is highly disappointing to state a incidence at Mi centre of Bodakdev, Ahmedabad.
My phone was stuck on Mi logo and was not able to start. After reading lots of similar issues reported on internet, it was very clear that this is a software related issue.
But here, when I took the device to Mi service centre, I was told that the device could be dead as soon as I stated that my device is not in warranty anymore.
On the next day, I was told that it’s a motherboard issue while it is clearly understood that such behavior is observed with software issue.

Also, they experimented with its motherboard without my approval which is not at appreciated.

I now believe that they replaced the real motherboard with the damaged one and are proposing total cost of Rs 6600 (approx.) for the repair.

Details of the product are below:
Model Number: 2013121
Model Name: HM Note- WCDMA-IN-White
IEMI Number: [protected]
Serial Number:[protected]
Issue reported: Stuck on Mi Logo
Issue confronted: Motherboard damage

I request your company to dig down deeper and investigate for what has happened for I am sure it was just a software issue.

Awaiting your action.

Thanks,
Ankit Jain
[protected]

Dear sir,

Date of incident - 12th dec 2016

Client number - mi india customer service
Website: www.mi.com/in
Hotline:[protected]

Full description -
I have ordered xiaomi redmi 3 s online and it reached me on 12th dec 2016. When i checked it it is having very poor camera quality. They mentioned 13mp back and 5 mp front but the camera is not even of 1 mp resolution. After checking 1 day, i immediately call customer care and also email them on 14th dec 2016. I asked them for retuen and refund my amount since the product is very poor quality and they received me amount of rs 9000/-. But they are suggesting me to do this and that, the options they told me, i have also done all that but the camera performance is same and also the mobile is heating.

They are now not responding my email also, i have again mailed them to return and refund amount but they are not replying. Please help me sir. I need your support sir. I have attached email screenshots or pics for your kind reference or please assist me for any further requirement.

Regards,

Vidya sagar tiwari
Mob no. [protected]
Email id - [protected]@gmail.com

Replacement of order [protected] [incident:[protected]]. Order has not been picked up till date. They have confirmed that order will be picked up from email but no services for replacement has been initiated till date. They are just fooling people in terms of replacement policy. I have purchased redminote 3 set and within 2 hours its starts hanging with mi logo. I have visited service centre jabalpur as per the process in mi but the service centre asked us to replace the order. We have done all processes as per requirement but the order has no been replaced yet.
The copy of mail chain is listed

Response by email (Faizan) (12/09/2016 04:03 pm)
Hi ankit,

Greetings from mi india customer support. My name is faizan.

I value your concern and as been discussed over call would like to inform you that we have all the necessary details of your's, so i am forwarding the concern to our logistic partner for the pickup of your device.
I would also like to inform you that the reverse pick up will be attempted only once from our side and if the attempt is failed, so the cost of sending product to the warehouse is to be bared by you. So i would request you to follow the below mentioned procedure to replace the device.:-

•please pack the product in the original box with the all the accessories or else it will not be considered for rvp (Reverse pick and drop).
•the invoice needs to be kept inside the box.
•please mention the amount value of your product as inr 4900/- on the box, since the device is defective now.
•mention the warehouse address over the box.

Warehouse address :
Xiaomi logistics, c/o dhl supply chain pvt. Ltd, plot nos. 193-197, 254-258, 137, 248-249 jigani link road, bommasandra industrial area, bangalore 562106, karnataka.

Once the device reaches our warehouse then it will take 5-7 working days for the replacement.

I am sure that above information is helpful.

If you have further questions, please don’t hesitate to contact me. I will be glad to assist you further

Sincerely,
Faizan
Mi india customer support
Website: www.mi.com/in
Facebook: https://www.facebook.com/XiaomiIndia
Web chat service: http://www.mi.com/in/service/online
Hotline:[protected]

Customer by service email (Ankit shivhare) (12/09/2016 10:35 am)

Hello
I have registered complaint in hotline and they have given complaint number as[protected]. As the mi service centre has asked for replacement of motherboard, we want to replace the product and the same has been suggested from hotline. Please replace the product on urgent & priority basis.

On 8 dec 2016 6:11 pm, "ankit shivhare" wrote:
Customer by service email (Ankit shivhare) (12/08/2016 06:11 pm)

As per discussion in hotline we visited mi service centre in jabalpur. The concerned authority has asked for replacement in motherboard. The job number is wxin[protected]. Imei number is [protected]. We want to replace the order. I have used redmi note3 earlier and wanted my father to use the same product. Please replace the order and let us know what should we do further.

On 8 dec 2016 10:54 am, "xiaomi india customer services" wrote:
Response by email (Nazreen) (12/08/2016 10:54 am)
Hi ankit,

Greetings from mi india customer support. My name is nazreen.

I am sorry to know that the phone is stuck on the mi logo.

I also would like to inform you that i do not have the call back access to you. Please don't worry, i am escalating this case to the concerned team and will make sure that they contact you for the further updates.

Please get back to us incase you have any further query. We would be happy to help you.

Thank you for contacting mi india customer support.

Regards,
Nazreen
Mi india customer support
Website: www.mi.com/in
Facebook:https://www.facebook.com/XiaomiIndia/
Web chat service:http://www.mi.com/in/service/online
Hotline:[protected]
Customer by service email (Ankit shivhare) (12/08/2016 10:34 am)

Also. I am trying hotline but line is busy. So i am unable to get in touch with any customer executive. Please call back in [protected] and solve the issue.in case you are not able to help i will be reporting issue to consumer court forum.

On 8 dec 2016 10:11 am, "ankit shivhare" wrote:
Customer by service email (Ankit shivhare) (12/08/2016 10:11 am)

It is not starting. It is stuck with mi icon. I am not able to try any of your method. Please return the product immediately. Please check the product yourself. The product is not working and i am reporting the issue within 4 hours of getting product. I have conveyed the issue to you. Please solve it now. Return the product and give my money back.

On 8 dec 2016 9:51 am, "xiaomi india customer services" wrote:

Response by email (Nazreen) (12/08/2016 09:51 am)
Hi ankit,

Greetings from mi india customer support. My name is nazreen.

I understand that you are facing lagging issue in your phone. I know this is important for you. I will help you with this.

I request you to perform the below mentioned steps and check if the issue resolves,

setting installed app select every individual app clear cache and clear data. If the issue still persists then perform the reset,

Factory reset : please make sure that you create a back up before the reset,
1. Create a backup :
Go to settings additional setting backup and reset local backups backup select apps, accounts and contacts & deselect system backup.

2. Factory reset:
Go to settings — additional settings — scroll down and select backup & reset — scroll down and click on factory data reset — click on reset phone at the bottom.

3. Restore the backup :
Go to settings additional setting backup and reset local backups backup file restore.

If the issue still persists, then please visit the service center and get the device diagnosed. Also get back to us with the diagnosis report within 72 hours so that i can forward your request to the team.

You can find the details of the service center in the below link,
Http://www.mi.com/in/service/repair/.

I also would like to inform you that our service centers will not be operational on tuesday and sunday. Sincere apologies for the inconvenience.

Please get back to us incase you have any further query. We would be happy to help you.

Thank you for contacting mi india customer support.

Regards,
Nazreen
Mi india customer support
Website: www.mi.com/in
Facebook:https://www.facebook.com/XiaomiIndia/
Web chat service:http://www.mi.com/in/service/online
Hotline:[protected]

Customer by service email (Ankit shivhare) (12/07/2016 07:57 pm)

Hello
I have received mi redmi note3 but it is continously hanging. Please replace my order.
Question reference #[protected]

Date created: 12/07/2016 07:57 pm
Date last updated: 12/09/2016 04:03 pm
Status: escalated

Dear sir,

I have raised below complaint with xiaomi. Kindly refer the below email and would request you to initiate the necessary action.

Dear sir,
I have purchased redmi 3s prime (Gold, 32 gb) on september 07 2016through flipkart, order id: od[protected]. The product was delivered to me on september 10 2016. Suddenly few days back (From 28th sept 2016) the phone stopped working, its went in sleep mode whenever i received or make a call or open any application, and for awakening up i have to restart the phone.

It is clear from the above facts that my product is not good. I have visited the service center and submitted the phone but the service center is saying that i have to pay rs. 3000/-, for repair. My question is ‘why should i pay the said amount i. E. Rs.3000/-‘, since my phone is in warranty period and the warranty period is 1 year. Neither my phone is broken nor its went in water then why should i pay the amount.

My demand are as follows:-

1) replace my phone with some another phone

2) if above is not possible then my current phone need to repair without any cost and in good condition

3) and i should must receive some standby phone for use in return without fail, till my phone don’t get repaired.

I request your goodselfs to seriously look into the matter and provide your submission within 3 days from the receipt of this letter.

Relevant documents to support the above facts are enclosed herewith for your ready perusal.

Thanks & regards
Manoj chandola
Mobile no. [protected]
_

But company instead of helping me they are asking to pay the required amount as asked by the customer service center.

I ordered 2pcs. Mi 3s prime mobile in october month. But still my product not delivered to me. Order status shows its delivered. From that time to till date i was complaint many times on toll free no., and via email but no response. Customer care executive told me its in process but no time limit or not sure how much time it will take to resolve. 20-30 times i mailed or 8-10 times i was call on toll free no.
2months done.

Incident no.[protected]

My contact no.
[protected]

Hi,

Few weeks ago,

When i was playing cricket i kept my phone aside and after that i took my mobile into my hand and i'm trying to unlock but the phone is not responding.. Simply it is in switch off mode.. I don't know what to do at times and again i started switch on the phone by holding lock button for some time.. Then also it wasn't switch on.. Then finally i tried it with removing battery then also no luck... So finally went to the customer care center and revealed the situation what happened earlier and also i have shown my warranty too. What they said is initially we have to check your mobile for that it charges around 300/- and if it is not working properly then we let u know the thing that what we need to do. So after 1 hour they came up with the word that your mother board and screen have to replace so it charges upto 6000/- my mobile is redmi2s and it is only 7000/- so i came out of the store and i kept aside my mobile ideally.. Please go through this issue and help me out.

This is the store where i found this issue..

Address:
Vikas marg,
Block d,
Laxmi nagar,
New delhi, delhi 110031

My request no[protected]. I am purchessd redmi 3s prime online mi.com.this product deliver at[protected]. This product is dedicated so I am requested replacement at date[protected]. But no replacement and no pickedup this product as on today by company.and no replacement this product . Replacement poolice very poor Mi.com. I am make many call coustercare [protected]. But they are not solved

I order mi 3s prime from mi official site/portal and they delivered me defective piece without testing. After when i request for replacement, initially they were not ready to replacement of my phone. After complain to on official fb page they initiated replacement process after 3 days of continue request. Now i am asking for replacement id, the customer support executive give me fake details about bluedart tracking id which is not existing on mi official page as well as bluedart portal. Now i am frustrated about mi india service and there is not status of my mi phone which is i gave to mi for replacement. Waiting for reply from mi headquarter and about my phone.

Sir,

I am P.Ravikumar from Erode, Tamilnadu.I have purchase new mobile on 20.11.2016 at Amazon site. Now, My mobile's any application when open then default on FM player not stopping, & call speaker not working.

i am going to the Erode B2X service center. (Service Order:WXIN[protected] The executive say to me, 4 days taking for servicing. ok. After 1 weeks complete... but still now my mobile is not give to me. when i calling to this centre, busy-busy-busy. no one has taking the phone.

I have paid amount Rs.12, 000/- for this product. my family members are angry & asking new mobile replacement. So, i want new mobile.

Hotline toll free Service no.[protected] - i speak 3 time but not satisfied. what i do? Please take an action.

I update MIUI 7 to MIUI 8 in my REDMI 3S PRIME and I forgot the pattern.Kindly help me to unlock REDMI 3S PRIME without losing any data.The hard reset of my phone can't be done by Volume Up + Power button.After pressing Volume Up + Power button, Recovery mode come but after touching Recovery mode, no action is performed.So please also tell how to hard reset the phone

I bought my mobile before 15 days ago, but I'm getting lots of problem in mobile, it hags lots of time, fingerprints not working, heating problems
I want new mobile or return it or refund my money.

I bought my mobile before 15 days ago, but I'm getting lots of problem in mobile, it hags lots of time, fingerprints not working, heating problems
I want new mobile or return it or refund my money

Dear sir or madam
Plzz solve my problem regarding update of marshmallow
Because seen is update is not available
Why this problem with only my mobile all my frnds are available of marshmallow update and they get benefits of it same mobile here why this problem with me only u can solve my problem and thanking you
Plzz contact me on
+91-[protected], [protected]

My Redmi Note 3 purchased only 2 month. Now battery swollen and the touch have come out from the body. I need immediate solution for this problem.. I purchased this phone, I thought this is a good phone.. But i am so sad in this situation.. So, you take a immediate solution. For further details I have pinned the picture along with this message.. My contact number - [protected]

Sir,
I am Anson from kerala, India. l already submit my redmi 3S Prime phone to your Cochin, Kerala service center on 26/11/2016 for rebooting problem. They return back my phone on 08/12/2016 but the the problem is not solved. I purchased it from flipcart on 22/10/2016. What can I do ?.Please rectify my complaint
my contact no.[protected]- Herewith attach the SO