Xiaomi India Complaints & Reviews

I HAVE PURCHASE MY MOBILE HANDSET REDMI 3S PRIME (GOLD, 32GB) FROM FLIPKART ORDER NO OD[protected] DATED[protected].
INVOICE DATE;[protected].
IMEI NO [protected]

Now, . screen of my mobile has come out from the frame. i have visited at customer care on[protected] for the complain in conclusion they have stated that battery swollen in my handset. they insist to pay Rs. 2611/- whereas warranty period is not still lapsed.

my name is Haresh Parmar, my mobile is[protected]
Email ID: [protected]@yahoo.com
your are humbly request to do needful in this matter and convey to me as early as possbile.

Hi,
I had ordered Xiaomi REDMI NOTE 3 from Amazon.Please find detailed bill attached for reference.
Order number[protected]
Phone ordered - 10th Oct 2016
Phone received - 13th Oct 2016

Within 20 days the phone gave problems.I called Amazon they said you need to go to Xiaomi for the complaint.
I gave my phone for servicing on 5-11-16
problem - not getting charged, volume button not working, phone started hanging

I guess the issue was resolved and i received my phone back on 12-11-16.

Within 2 days it started hanging i.e on 15-11-16
I had to give my phone again for servicing on same day and received it back on same day

Again after 20 days i.e on 7-12-16 phone started hanging, touch pad was not working, main screen keys not working.

Are we fools to pay such a huge amount and get such third class phone?How am i supposed to work if the phone is not working in every 15 days?

Please take care of this issue and get my phone replaced asap.

I hope you guys dont check my patience any more because i have been patient since last 3 months and now I cant.

Thanks,
Shraddha

Redmi note 3
Order number[protected]
Phone ordered - 10th oct
Phone received - 13 oct

Date of servicing - 5-11-16
Problem - not getting charged, volume button not working, getting hang
Received[protected]

[protected] getting hang
Received[protected]In evening)

7-12-16- getting hang, touch pad not working, main board not working

Wintin 2 months there are so much of issues.
Help me with it.

I booked a redme 3s prime but my phone after unboxing since first not charging.. And customer support now says that they cant pick up the phone from my delivery address. I have to send it by my own expense. How it should possible. It is loss of my money and working time. Customer support also sent me at exclusive customer service centre for knocking the incident and then i called again for request register the replacement complain with the job sheet no. But here they create a more pressure, as They mentioned a 72 hours period for courier it.. I am not at front of the phone. I came outstation.. How it is possible to courier it within the mentioned time period . And it is their manufacturing fault and for them why I have to sufferer by paying advance the sum of 9000 by online for the phone? Please suggest me if possible.
With regards

Mobile: Redmi Note 3 32Gb Gold
Date of Purchase: 6-June-2016
Issue: On october 28th 2016 noticed Battery draining very quickly, over heating of phone with some noise. As am WHEELCHAIR MOBILISED I requested my sister who had come to home for vacation from Mumbai to give my mobile for service with all the details, handset and charger. After two and a half week my mobile was ready so I requested my father to get my mobile as my sister had gone back. The service center people only gave mobile to my father but not the charger.
Later I called those guys to enquire regarding the charger and they completely denied taking charger and also argued that it was not seen in CCTV footage. Hence I requested my sister to call and speak with them and convinced my dad to go there and check the footage, as soon as they saw my dad they took 5 minutes and handed over some old not working charger without any word uttered or seeing the footage.
After informing my father regarding this he asked me to resolve this issue on my own, there was no proper response for my calls and they talk in such a way that I did not want to call them again. I don't want to buy new charger as I deserve to receive my original charger back or a brand new charger from service center.
Request: Give back my original charger or replace the old charger which you gave me with the brand new one, I can't visit your service center so home deliver it or send your representative and a unconditional written apology for cheating me.
Contact Details: [protected]@gmail.com

Dear Sir,
With reference to inquiry Number [protected] undersigned purchase THE MI mobile online from mi store on 7th July 2016 and my order num is [protected] .On 16th Nov. 2016 during charging of mobile, Mobile was not working afterwords undersigned Immediately registered the complain telephonically. MI official registered the complain and schedule the pick up on 18th Nov. 2016 But No one from MI Store has come to pick the phone on 18th Nov. 2016 After that I continue called to the MI Store on daily basis regarding Pick up the mobile but response from MI Store was really horrible .they are not willing to even response they simply put the phone on hold for more than one hour That kind of behavior was not expected from such a big reputed company .After repitative follow up, Mi official pick up the mobile on 28th Nov 2016
As per policy of Mi store Phone is under warranty for one year . As mentioned earlier mobile was purchased only 5 month back so mobile was under warranty period and i am fully confident that after giving my 200% effort and so much mental harassment for picking the phone the from mi official i will get the mobile after repair with 5- 6 day .But on 6th Dec i got a mail from MI Store that phone was not working due to liquid damage As mentioned earlier phone was not working while changing, so without any doubt phone was not damaged due to leakage of water and interesting thing is that MI Store demanding more than Rs 7000 for repairing the phone.and mi official asked to deposit the money with in 2 days.
Sir as per warranty policy it was mi store's responsibility to repair the phone and not taking the charges from customer. As mentioned earlier i already fully mentally harassed from MI Store I requested you that as a reputed company it is expected that please repair the phone without taking any charges and keep your customer happy and stress free.

Waiting from positive response from your side .

SOURABH MUTHA
PALI-MARWAR

MOB NUM.[protected]
[protected]

My name is chaman kadam
i am using readmi 3s prime from the last 3 months
last week i was charging my phone and my charger burst out on its own
i went to mi service centre to ghe very next day and asked them replace my charger as it is in warranty but they did not help and ask me to complain online and upload picture

now this is what we have to do i am regretting that i have purchased phone from your company
customer satisfaction should be your main priority, i will be happy if you will resolve my problem
chaman kadam
[protected]

I have purchased a mi 3s from mi.com
But when it was delivered it starts giving me problem.
For same i have registered complains on both call and email but it wont solved.
After that i ask them to refund but they told me they only can replace it so i told them to do that.
After 2 days they told me you have to go to service center to first diagnosis you device { note mentioned in their rules} and when i told them you delivered me it in courier so come and collect it back. As other website do.
But they told me then will not do this and we are canceling the replacement.
I have fracture in my legs so how can i go their and main point is that why should i do that they send a defective product so its their responsibly to collect it back.
Now you tell me what i do with this defective new phone.

Sir,

I am ajaikumar from ernakulam, kerala. My mobile's speaker is complaint and i am going to the service center. The executive say to me, 2 weeks taking for servicing. Ok. After 3 weeks... My mobile is not give to me. When i calling to this centre, busy-busy-busy. No one has taking the phone. What i do? Please take an action.

Ajai kumar,
[protected]
Model: redmi 3s plus
Imei: [protected]
Date of purchase: 3/10/16
Date of complaint register: 14/11/16
Service centre:
Mi exclusive service center
Tvs electronics ltd no.39/4113,
Ground floor,, bright opp sony center
M. G. Road 682016,
Ravipuram, kochi, kerala
Phone:[protected]
Served by: shijin raj
Inspection sheet no: wxin[protected]

Hello my name is saber shaikh... I am from dhule maharashtra... I have a cookie red mi note 3.. I have bought the mobile in may... I ordered it by online shopping on amazon... Now after 6 months of life period the fingerprint scanner of my xiomi redmi note 3 is not working properly... And the mobile have a 1 yr warranty... So i request u to plzz take a quick action on my complaint... Now my current location is in dhule maharashtra pin code 424001.. Attachment :- receipt of online delivery of my xiomi redmi note 3...

I bought remdmi note 3...and when i took off the laminated sheet from the screen.and open front camera.there is something inside the camera lens which comes in the photo..it is the manufacturing defect, , and its screen sometime get freeze and touch doesnt work... i gave it to the care center and told about these problems they update the software but didnt look after my camera problem...i dont know what should i do..i

I purchased this device a week ago. And I have started facing problems with proximity sensor and RAM filling. My proximity sensor doesn't work sometimes. Also RAM gets filled even after using one application. It's battery drains at night even when I had switched to airplane mode. Please fix these issues. I thought this device won't get any chance of complain but it did.

I have purchased redmi note 3 on the last week of October month by from 4days my Mobile is cannot power on ..I don't know how the issue is came I have using camera suddenly mobile got offed ..so after when I turned on it won't get on .so went for service centre mangalore there they told the issue about mother board .i don't know how come the motherboard issue is came for redmi note 3 cel I have trusted mi products.. by seeing reviews I purchased Mobile even I purchased 2 Mobile for my relatives by this is a great disappoint for me I feel sad within 45 days the motherboard issue have came .wand in the rest month I don't think that product will satisfy me

I have purchased redmi note 3, don't know why my phone got turned off by itself. I have submitted the device in begumpet (Hyderabad) service center with service number : wxin[protected]. They told me that the phone is having liquid damage while actually it has no liquid damage, it is a manufacturing defect. The display is having 3 layers and in this one layer is a liquid layer, that got burst by itself internally, there is no external liquid damage. Don't know why government encourages such waste products made of cheap parts in market. After submitting the device, the part that need to be replaced was not available for more than 50 days with service center. Now it has been more than 70 days and not been repaired. When i contacted the manager for replacement, he says he need approval for that, then why is he there as a manager and told me to contact support no. When i contacted the support number, they say me to contact branch. Now you tell me to whom should i contact to get my issue resolved.
And tell me one thing why does a phone gets turned off by itself when made a software update. Really cheap parts and cheap software.

I request government to ban this defective products.
Mi - defective pieces and worst worst service.

Complent no[protected]
Job chart no wxin[protected]
Ervice centre city hubli, karnataka

I bought redmi 3s prime at mi.com. But they send me folt mobile. Even from the 1day its not working properly. I asked the helpline agent. They didnt suggest me to replace, but said go to nearset service centre. Its 200 km away from my cty. Now they saying change the job chart. Means nw already 25 days gone. They wnat another month to repair...
What can i do now?

I had raised a complaint with Xiaomi India for defective product received on 12th Oct and sent pictures the same day. After 20 days I was asked to send the product to them by courier. They received the product by 3rd Nov. Now its almost 45 days since I first raised the complaint and I am yet to receive the product. Their customer service is bad. They customer service agents dont respond properly and upset you with their attitude. They would not even refund the money. It has been a harrowing experience.

R Sir
I found the damage mobile with the Corer Blue Dart and return back to company but as compay said that the replacement will made within week we send courer on[protected] but on[protected] not received any feed back with company and not gave satisfactory answer so plz take some action that they gave me my mobile phone and a satifactory answer plz.
thank u!

Warm Regards
Sube Singh
Rewari (Haryana)
[protected]/[protected]

I purchased through flipkart one month before and the mobile battery is not charging it is dead
Order id: od[protected]
Order date:[protected]
Invoice date:[protected]

Redmi 3s prime (Dark grey, 32 gb)
5.50% cst
1. [imei/serial no: [protected],
[protected] ]

Billing address
Karthikeyan muthusamy
3/180, selvan complex, mettu
Street, mandakapalayam,.
Tiruchengode 637205 tamil
Nadu
Phone: [protected]

I order redmi 3s prime on 25-Oct-2016 a and got delivered it. but my device not working good so i give it back for replacement on 8 November 2016 but i did not receive my replacement device really disappointed with mi customer service please solve my issue as soon possible.
this my Incident id [Incident:[protected]]
this my oder id [protected]

I order redmi 3s prime on 25-Oct-2016 a and got delivered it. but my device not working good so i give it back for replacement on 8 November 2016 but i did not receive my replacement device really disappointed with mi customer service please solve my issue as soon possible.
this my Incident id [Incident:[protected]]
this my oder id [protected]