Xiaomi India Complaints & Reviews

Dear sir,

I have raised below complaint with xiaomi. Kindly refer the below email and would request you to initiate the necessary action.

Dear sir,
I have purchased redmi 3s prime (Gold, 32 gb) on september 07 2016through flipkart, order id: od[protected]. The product was delivered to me on september 10 2016. Suddenly few days back (From 28th sept 2016) the phone stopped working, its went in sleep mode whenever i received or make a call or open any application, and for awakening up i have to restart the phone.

It is clear from the above facts that my product is not good. I have visited the service center and submitted the phone but the service center is saying that i have to pay rs. 3000/-, for repair. My question is ‘why should i pay the said amount i. E. Rs.3000/-‘, since my phone is in warranty period and the warranty period is 1 year. Neither my phone is broken nor its went in water then why should i pay the amount.

My demand are as follows:-

1) replace my phone with some another phone

2) if above is not possible then my current phone need to repair without any cost and in good condition

3) and i should must receive some standby phone for use in return without fail, till my phone don’t get repaired.

I request your goodselfs to seriously look into the matter and provide your submission within 3 days from the receipt of this letter.

Relevant documents to support the above facts are enclosed herewith for your ready perusal.

Thanks & regards
Manoj chandola
Mobile no. [protected]
_

But company instead of helping me they are asking to pay the required amount as asked by the customer service center.

I ordered 2pcs. Mi 3s prime mobile in october month. But still my product not delivered to me. Order status shows its delivered. From that time to till date i was complaint many times on toll free no., and via email but no response. Customer care executive told me its in process but no time limit or not sure how much time it will take to resolve. 20-30 times i mailed or 8-10 times i was call on toll free no.
2months done.

Incident no.[protected]

My contact no.
[protected]

Hi,

Few weeks ago,

When i was playing cricket i kept my phone aside and after that i took my mobile into my hand and i'm trying to unlock but the phone is not responding.. Simply it is in switch off mode.. I don't know what to do at times and again i started switch on the phone by holding lock button for some time.. Then also it wasn't switch on.. Then finally i tried it with removing battery then also no luck... So finally went to the customer care center and revealed the situation what happened earlier and also i have shown my warranty too. What they said is initially we have to check your mobile for that it charges around 300/- and if it is not working properly then we let u know the thing that what we need to do. So after 1 hour they came up with the word that your mother board and screen have to replace so it charges upto 6000/- my mobile is redmi2s and it is only 7000/- so i came out of the store and i kept aside my mobile ideally.. Please go through this issue and help me out.

This is the store where i found this issue..

Address:
Vikas marg,
Block d,
Laxmi nagar,
New delhi, delhi 110031

My request no[protected]. I am purchessd redmi 3s prime online mi.com.this product deliver at[protected]. This product is dedicated so I am requested replacement at date[protected]. But no replacement and no pickedup this product as on today by company.and no replacement this product . Replacement poolice very poor Mi.com. I am make many call coustercare [protected]. But they are not solved

I order mi 3s prime from mi official site/portal and they delivered me defective piece without testing. After when i request for replacement, initially they were not ready to replacement of my phone. After complain to on official fb page they initiated replacement process after 3 days of continue request. Now i am asking for replacement id, the customer support executive give me fake details about bluedart tracking id which is not existing on mi official page as well as bluedart portal. Now i am frustrated about mi india service and there is not status of my mi phone which is i gave to mi for replacement. Waiting for reply from mi headquarter and about my phone.

Sir,

I am P.Ravikumar from Erode, Tamilnadu.I have purchase new mobile on 20.11.2016 at Amazon site. Now, My mobile's any application when open then default on FM player not stopping, & call speaker not working.

i am going to the Erode B2X service center. (Service Order:WXIN[protected] The executive say to me, 4 days taking for servicing. ok. After 1 weeks complete... but still now my mobile is not give to me. when i calling to this centre, busy-busy-busy. no one has taking the phone.

I have paid amount Rs.12, 000/- for this product. my family members are angry & asking new mobile replacement. So, i want new mobile.

Hotline toll free Service no.[protected] - i speak 3 time but not satisfied. what i do? Please take an action.

I update MIUI 7 to MIUI 8 in my REDMI 3S PRIME and I forgot the pattern.Kindly help me to unlock REDMI 3S PRIME without losing any data.The hard reset of my phone can't be done by Volume Up + Power button.After pressing Volume Up + Power button, Recovery mode come but after touching Recovery mode, no action is performed.So please also tell how to hard reset the phone

I bought my mobile before 15 days ago, but I'm getting lots of problem in mobile, it hags lots of time, fingerprints not working, heating problems
I want new mobile or return it or refund my money.

I bought my mobile before 15 days ago, but I'm getting lots of problem in mobile, it hags lots of time, fingerprints not working, heating problems
I want new mobile or return it or refund my money

Dear sir or madam
Plzz solve my problem regarding update of marshmallow
Because seen is update is not available
Why this problem with only my mobile all my frnds are available of marshmallow update and they get benefits of it same mobile here why this problem with me only u can solve my problem and thanking you
Plzz contact me on
+91-[protected], [protected]

My Redmi Note 3 purchased only 2 month. Now battery swollen and the touch have come out from the body. I need immediate solution for this problem.. I purchased this phone, I thought this is a good phone.. But i am so sad in this situation.. So, you take a immediate solution. For further details I have pinned the picture along with this message.. My contact number - [protected]

Sir,
I am Anson from kerala, India. l already submit my redmi 3S Prime phone to your Cochin, Kerala service center on 26/11/2016 for rebooting problem. They return back my phone on 08/12/2016 but the the problem is not solved. I purchased it from flipcart on 22/10/2016. What can I do ?.Please rectify my complaint
my contact no.[protected]- Herewith attach the SO

I HAVE PURCHASE MY MOBILE HANDSET REDMI 3S PRIME (GOLD, 32GB) FROM FLIPKART ORDER NO OD[protected] DATED[protected].
INVOICE DATE;[protected].
IMEI NO [protected]

Now, . screen of my mobile has come out from the frame. i have visited at customer care on[protected] for the complain in conclusion they have stated that battery swollen in my handset. they insist to pay Rs. 2611/- whereas warranty period is not still lapsed.

my name is Haresh Parmar, my mobile is[protected]
Email ID: [protected]@yahoo.com
your are humbly request to do needful in this matter and convey to me as early as possbile.

Hi,
I had ordered Xiaomi REDMI NOTE 3 from Amazon.Please find detailed bill attached for reference.
Order number[protected]
Phone ordered - 10th Oct 2016
Phone received - 13th Oct 2016

Within 20 days the phone gave problems.I called Amazon they said you need to go to Xiaomi for the complaint.
I gave my phone for servicing on 5-11-16
problem - not getting charged, volume button not working, phone started hanging

I guess the issue was resolved and i received my phone back on 12-11-16.

Within 2 days it started hanging i.e on 15-11-16
I had to give my phone again for servicing on same day and received it back on same day

Again after 20 days i.e on 7-12-16 phone started hanging, touch pad was not working, main screen keys not working.

Are we fools to pay such a huge amount and get such third class phone?How am i supposed to work if the phone is not working in every 15 days?

Please take care of this issue and get my phone replaced asap.

I hope you guys dont check my patience any more because i have been patient since last 3 months and now I cant.

Thanks,
Shraddha

Redmi note 3
Order number[protected]
Phone ordered - 10th oct
Phone received - 13 oct

Date of servicing - 5-11-16
Problem - not getting charged, volume button not working, getting hang
Received[protected]

[protected] getting hang
Received[protected]In evening)

7-12-16- getting hang, touch pad not working, main board not working

Wintin 2 months there are so much of issues.
Help me with it.

I booked a redme 3s prime but my phone after unboxing since first not charging.. And customer support now says that they cant pick up the phone from my delivery address. I have to send it by my own expense. How it should possible. It is loss of my money and working time. Customer support also sent me at exclusive customer service centre for knocking the incident and then i called again for request register the replacement complain with the job sheet no. But here they create a more pressure, as They mentioned a 72 hours period for courier it.. I am not at front of the phone. I came outstation.. How it is possible to courier it within the mentioned time period . And it is their manufacturing fault and for them why I have to sufferer by paying advance the sum of 9000 by online for the phone? Please suggest me if possible.
With regards

Mobile: Redmi Note 3 32Gb Gold
Date of Purchase: 6-June-2016
Issue: On october 28th 2016 noticed Battery draining very quickly, over heating of phone with some noise. As am WHEELCHAIR MOBILISED I requested my sister who had come to home for vacation from Mumbai to give my mobile for service with all the details, handset and charger. After two and a half week my mobile was ready so I requested my father to get my mobile as my sister had gone back. The service center people only gave mobile to my father but not the charger.
Later I called those guys to enquire regarding the charger and they completely denied taking charger and also argued that it was not seen in CCTV footage. Hence I requested my sister to call and speak with them and convinced my dad to go there and check the footage, as soon as they saw my dad they took 5 minutes and handed over some old not working charger without any word uttered or seeing the footage.
After informing my father regarding this he asked me to resolve this issue on my own, there was no proper response for my calls and they talk in such a way that I did not want to call them again. I don't want to buy new charger as I deserve to receive my original charger back or a brand new charger from service center.
Request: Give back my original charger or replace the old charger which you gave me with the brand new one, I can't visit your service center so home deliver it or send your representative and a unconditional written apology for cheating me.
Contact Details: [protected]@gmail.com

Dear Sir,
With reference to inquiry Number [protected] undersigned purchase THE MI mobile online from mi store on 7th July 2016 and my order num is [protected] .On 16th Nov. 2016 during charging of mobile, Mobile was not working afterwords undersigned Immediately registered the complain telephonically. MI official registered the complain and schedule the pick up on 18th Nov. 2016 But No one from MI Store has come to pick the phone on 18th Nov. 2016 After that I continue called to the MI Store on daily basis regarding Pick up the mobile but response from MI Store was really horrible .they are not willing to even response they simply put the phone on hold for more than one hour That kind of behavior was not expected from such a big reputed company .After repitative follow up, Mi official pick up the mobile on 28th Nov 2016
As per policy of Mi store Phone is under warranty for one year . As mentioned earlier mobile was purchased only 5 month back so mobile was under warranty period and i am fully confident that after giving my 200% effort and so much mental harassment for picking the phone the from mi official i will get the mobile after repair with 5- 6 day .But on 6th Dec i got a mail from MI Store that phone was not working due to liquid damage As mentioned earlier phone was not working while changing, so without any doubt phone was not damaged due to leakage of water and interesting thing is that MI Store demanding more than Rs 7000 for repairing the phone.and mi official asked to deposit the money with in 2 days.
Sir as per warranty policy it was mi store's responsibility to repair the phone and not taking the charges from customer. As mentioned earlier i already fully mentally harassed from MI Store I requested you that as a reputed company it is expected that please repair the phone without taking any charges and keep your customer happy and stress free.

Waiting from positive response from your side .

SOURABH MUTHA
PALI-MARWAR

MOB NUM.[protected]
[protected]

My name is chaman kadam
i am using readmi 3s prime from the last 3 months
last week i was charging my phone and my charger burst out on its own
i went to mi service centre to ghe very next day and asked them replace my charger as it is in warranty but they did not help and ask me to complain online and upload picture

now this is what we have to do i am regretting that i have purchased phone from your company
customer satisfaction should be your main priority, i will be happy if you will resolve my problem
chaman kadam
[protected]

I have purchased a mi 3s from mi.com
But when it was delivered it starts giving me problem.
For same i have registered complains on both call and email but it wont solved.
After that i ask them to refund but they told me they only can replace it so i told them to do that.
After 2 days they told me you have to go to service center to first diagnosis you device { note mentioned in their rules} and when i told them you delivered me it in courier so come and collect it back. As other website do.
But they told me then will not do this and we are canceling the replacement.
I have fracture in my legs so how can i go their and main point is that why should i do that they send a defective product so its their responsibly to collect it back.
Now you tell me what i do with this defective new phone.

Sir,

I am ajaikumar from ernakulam, kerala. My mobile's speaker is complaint and i am going to the service center. The executive say to me, 2 weeks taking for servicing. Ok. After 3 weeks... My mobile is not give to me. When i calling to this centre, busy-busy-busy. No one has taking the phone. What i do? Please take an action.

Ajai kumar,
[protected]
Model: redmi 3s plus
Imei: [protected]
Date of purchase: 3/10/16
Date of complaint register: 14/11/16
Service centre:
Mi exclusive service center
Tvs electronics ltd no.39/4113,
Ground floor,, bright opp sony center
M. G. Road 682016,
Ravipuram, kochi, kerala
Phone:[protected]
Served by: shijin raj
Inspection sheet no: wxin[protected]