Xiaomi India Complaints & Reviews

I bought remdmi note 3...and when i took off the laminated sheet from the screen.and open front camera.there is something inside the camera lens which comes in the photo..it is the manufacturing defect, , and its screen sometime get freeze and touch doesnt work... i gave it to the care center and told about these problems they update the software but didnt look after my camera problem...i dont know what should i do..i

I purchased this device a week ago. And I have started facing problems with proximity sensor and RAM filling. My proximity sensor doesn't work sometimes. Also RAM gets filled even after using one application. It's battery drains at night even when I had switched to airplane mode. Please fix these issues. I thought this device won't get any chance of complain but it did.

I have purchased redmi note 3 on the last week of October month by from 4days my Mobile is cannot power on ..I don't know how the issue is came I have using camera suddenly mobile got offed ..so after when I turned on it won't get on .so went for service centre mangalore there they told the issue about mother board .i don't know how come the motherboard issue is came for redmi note 3 cel I have trusted mi products.. by seeing reviews I purchased Mobile even I purchased 2 Mobile for my relatives by this is a great disappoint for me I feel sad within 45 days the motherboard issue have came .wand in the rest month I don't think that product will satisfy me

I have purchased redmi note 3, don't know why my phone got turned off by itself. I have submitted the device in begumpet (Hyderabad) service center with service number : wxin[protected]. They told me that the phone is having liquid damage while actually it has no liquid damage, it is a manufacturing defect. The display is having 3 layers and in this one layer is a liquid layer, that got burst by itself internally, there is no external liquid damage. Don't know why government encourages such waste products made of cheap parts in market. After submitting the device, the part that need to be replaced was not available for more than 50 days with service center. Now it has been more than 70 days and not been repaired. When i contacted the manager for replacement, he says he need approval for that, then why is he there as a manager and told me to contact support no. When i contacted the support number, they say me to contact branch. Now you tell me to whom should i contact to get my issue resolved.
And tell me one thing why does a phone gets turned off by itself when made a software update. Really cheap parts and cheap software.

I request government to ban this defective products.
Mi - defective pieces and worst worst service.

Complent no[protected]
Job chart no wxin[protected]
Ervice centre city hubli, karnataka

I bought redmi 3s prime at mi.com. But they send me folt mobile. Even from the 1day its not working properly. I asked the helpline agent. They didnt suggest me to replace, but said go to nearset service centre. Its 200 km away from my cty. Now they saying change the job chart. Means nw already 25 days gone. They wnat another month to repair...
What can i do now?

I had raised a complaint with Xiaomi India for defective product received on 12th Oct and sent pictures the same day. After 20 days I was asked to send the product to them by courier. They received the product by 3rd Nov. Now its almost 45 days since I first raised the complaint and I am yet to receive the product. Their customer service is bad. They customer service agents dont respond properly and upset you with their attitude. They would not even refund the money. It has been a harrowing experience.

R Sir
I found the damage mobile with the Corer Blue Dart and return back to company but as compay said that the replacement will made within week we send courer on[protected] but on[protected] not received any feed back with company and not gave satisfactory answer so plz take some action that they gave me my mobile phone and a satifactory answer plz.
thank u!

Warm Regards
Sube Singh
Rewari (Haryana)
[protected]/[protected]

I purchased through flipkart one month before and the mobile battery is not charging it is dead
Order id: od[protected]
Order date:[protected]
Invoice date:[protected]

Redmi 3s prime (Dark grey, 32 gb)
5.50% cst
1. [imei/serial no: [protected],
[protected] ]

Billing address
Karthikeyan muthusamy
3/180, selvan complex, mettu
Street, mandakapalayam,.
Tiruchengode 637205 tamil
Nadu
Phone: [protected]

I order redmi 3s prime on 25-Oct-2016 a and got delivered it. but my device not working good so i give it back for replacement on 8 November 2016 but i did not receive my replacement device really disappointed with mi customer service please solve my issue as soon possible.
this my Incident id [Incident:[protected]]
this my oder id [protected]

I order redmi 3s prime on 25-Oct-2016 a and got delivered it. but my device not working good so i give it back for replacement on 8 November 2016 but i did not receive my replacement device really disappointed with mi customer service please solve my issue as soon possible.
this my Incident id [Incident:[protected]]
this my oder id [protected]

My redmi note 3/ 16 GB battery drains fast even as in staby mode like 1% in 5minute which was bought on 22.10.2016. So please reply me what to do. It is 7.5.3 version. When I bought it, drained the battery and made full charge and also repeated 2 times, but still happens the same problem. Where as my another mobile of other brand having same capacity battery (without battery saving mode) operates best as 300% more than redmi note 3 battery. I think you may got the problems. Please suggest or resolve.

Redmi 2 was purchased on 08.08.2016 from Mi site and its battery has started creating problem within 2 months of its purchase..Problems like late charging and early vanishing or vanishing of the battery so fast like 1% within 1 minute even if the phone is not in use..

Because of the busy schedule was not getting the time to visit the store but somehow i manage to go to the laxmi nagar store once but as it was overcrowded i had to drop the idea and return as i was having a meeting with one of my client so could not wait there for my turn.

Today, again when i visited the store, an executive named Devraj was there to whom i had explained my problem of the battery and in return he told me that he need to check the phone as there could be a problem in phone and not in battery and due to that checking the data in phone will be deleted. I was kind of shocked to listen that the battery is creating problem due to some problem in phone..or in his words battery is vanishing or charging late due to some phone problem and it is not battery problem.

Then i called my daughter who actually booked this phone and when she requested him to check the battery and provide the new battery after full satisfaction (which is the actual procedure to replace the battery of every company or actualy of those company whose phone i was own earlier before switching to this company Like samsung, nokia etc.) But that executive sticked on his point said that no we need to check the phone as it could be a phone problem and not battery problem then my daughter asked what kind of phone problem it could be then he said that for that we need to check then my daughter asked him to give atleast one example of what kind of problem it could be because of which u need to check the phone then again he said that for that he need to check and it is the policy of the Company and then my daughter told him that this is not any policy as my friend has also changed the battery of MI 4 from kamla nagar store and there they did not put any such condition meanwhile he handed over the phone to me back and my daughter was still on the line to which he didnt listed and the name of the ExecutI've was Devraj. Strange was this thing to know that the company is having such a strange policy "AND IF IT IS REALLY A COMPANY POLICY THEN I THINK THAT THE COMPANY SHOULD MENTION A DISCLAIMER ON IT SITE THAT FOR REPLACING BATTERY YOUR PHONE WILL BE CHECKED AND YOUR DATA WILL BE LOST SO BEFORE COMING UP TO ANY OF THE STORE KINDLY SAVE ALL YOUR DATA AND THEN COME SO THAT YOUR DATA AND YOUR TIME BOTH CAN BE SAVED."

As i have said earlier also, that the company like samsung and nokia whose phone i was carrying earlier didnot have such a strange policy and even other companies also dont have as we have heard from some or the other friends o[censored]s that what is the procedure of replacinh the battery.

Because of his misbehavior, i have to indulge in other such works despite of the fact that i dont have much time like talking to customer care of mi and writing this complaint etc and the most important i will again have to visit the store after having words from the senior executives of the Company as i have registered a complaint to the customer care.

No doubt that the company is doing great justice with its products and providing best technology products etc but this being a customer is a request that kindly be strict wih your executives also who actualy has to deal with your customers as they play an important role in imcreasing and decreasing your client if the client will not be satisfied with their words, behaviour etc which can ultimately ruin your goodwill as the customer will run to the store as and when the device will be giving any of the problem.

I had made a prepaid order for "redmi 3s flip case black" order id - [protected] on 11th november 2016. the company provided tracking details as[protected] through fed ex. as i tracked its progress i discovered that it was sent to imphal - manipur (another state 500 miles away)

I had written to costumer support center on the 14th november and was replied by (manjunath) (11/15/2016 05:00 pm) who informed me that my orders will be delivered within 5-7 business days and that once the product is shipped they will send me tracking details.

Again i wrote to them on the 15th november and was again replied by a different executive friya (11/15/2016 04:57 pm) who again educated me on the same lines as above.

How can i contact somebody who can actually resolve my problem. its been 16 days since i have made the purchase and till date the product is lying in another state.

I have recently purchased Xiaomi Redmi Note 3 mobile through Amazon on 01 october, 2016. After using few days, now device has not working suddenly. There was some bad smell coming out of device, hence I approached to authorised service centre at Indore. Service centre was totally insensitive and has declined to help for resolution. After repeated request they had written that product is not covered under warranty.
I have sent number of mails to customer support, but they are not bothered there to respond.. This is totally insensitive approach towards customer grievances. I have also tried to approach customer care number, but did not provide any solution

Pl let me know how this issue will be resolved. If I do not get any solution, then I will have to take resort for
legal action against the company

I have order red me note 3 gold on 02/11/2016. I have received the same on 09/11/2016. But mobile sim card slot was not opened. I have immdiately shown in service centre, they also refused and suugested to get the replacement. Request for replacemement is accepted by them and mobile was picked up by them & reached the warehouse on 10/11/2016. There after till date i am taking the follow up for repalcement. Today response from them is that mobile is not recevied by them only box is received.in such case who is responsible? I think it is clear cut fraud... Do not purchase from mi.com.. Invoice no.[protected] tvs electronics limited.

ServiceOrder# WXIN[protected]
ServiceCenter# SALTLAKE Kolkata
Date#[protected]
Person# SRIKANTA PRASAD

The service center number is always busy to provide an update and while getting connected after 100 times of call, they have responded me that we will call you after 15 days only and we dont have any update now.

Is this the service i am expecting for a Mic issue in my mobile after 8 working days. This is ridiculous and it is not my first experience as well. Previously, i have experienced the same bad service from this service center as well.

Respected sir
I have submitted my Xiaomi Redmi 3s smartphone since 10 days . It is in guarantee period. I have purchased it since 2 months. It is not working. So that's why I deposited my smartphone in service center which is una in himachal Pradesh. I am suffering a lot. But no response from una (H.P) service center. I think they are wasting my time and not well educated. They are very poor in their field. So I request you to do necessary steps against them as soon as possible. Please call me [protected]. Don't mail me please call me. Billing address
Dheeraj patiyal
Chandigarh

I had purchased Redmi 2 Prime 16 GB, white color vide order no Snap deal order no [protected] placed on 7th November 2015. The phone was delivered to me on 11th November 2015. However I did not receive any invoice with the phone. On talking with the snapdeal representative, I was told that a duplicate invoice can be generated from the site. But that feature does not seem to function. I was also told that the order number would suffice for any issue.
the phone was working fine till august 2016, when I noticed that it has gotten too slow and would take ages to start up. When I visited the noida service centre in August, I was told there was the problem of the phone getting too many temp files and cache had to be cleared. the service centre executive sort of cleared it but after a week the problem came back. I continued using the phone . On 7th of November the phone shut down and would not reboot. I visited the service centre on the 9th November at 5.00 pm. But tey refused to accept me on the ground that no more service request can be accepted for the day. I went again on 11th to be told that there is a software issue with my phone and which would cost me rs 300. I told him that the phone was in warranty but I was asked to produce the invoice. I gave him the order number but he would not accept and wanted a hard copy of the invoice. Today again I went to the service centre with a snap shot of the order history of snapdeal as the invoice cant be retrieved. But the service centre was closed today for some maintenance issue.Now my problem is that Iam not in a position to log my complaint even with the service centre for no fault of mine and my warranty as expired. please redress.

I have purchased the MI Note 3 phone from SNAP deal and the supplier is TVS ELECTRONICS LTD-BLR-PC-VOI..Bangalore .When I collected the product from courier person the box was empty and No phone inside the box. Its really very disappointed and cheating case by TVS Electronics.

Please team take some action on TVS ELECTRONICS LTD-BLR-PC-VOI, so that they can understand that people are not FOOL and paying for empty box.

I am also going to register the complaint police station too.

Thanks,
Vikram

Hi,

I had purchased MI MAX handset in Aug-2016. Phone not responding on start up. Visited BTM service centre, Bangalore for service on 14-Nov-2016
They said mother board has issues and need to be replaced. Till date don't know the status of issue or when can I expect the phone. MI India is harassing its customers with poor service provided by its service centers.

Job sheet id: WXIN[protected]
Complaint number with MI India service call center:[protected]

Thanks,
Aparna. P