Xiaomi India Complaints & Reviews

I Purchased mobile on http://www.mi.com/in/ site for Red Mi 3S prime on 18th Oct and payed the amount 8500/- on the same day through Credit card.Still now I didnt recived the mobile till 17th November and not getting proper responce from Redmi Customer care.I am ready to cancel the product and want money back.But no one people is responding and sharing the correct information still now.Worst customer service from Redmi.Need help to get the money back

1 month ago purchased the phone from flipkart... Getting multiple restarts everyday... Visited service centre... They updated the software.. But still problem persists. They declared motherboard is defective.in the same service centre numerous people with the same problem was present. Please replace the phone to safeguard your image in general crowd.

I have submitted my handset mi4i to the service centre in erla, vileparle west mumbai.
4 months have passed, i receive calls from main office banglore to collect my handset/replacement as earliest from the service centre.
But the service is uninformed about this n ignorant about this. They say, "its been a very long time this complain has been registered we need to track ur phone give us a few more days". I have lost all hopes about getting my phone back n very irritated by the kind of reponse given and the way company treats costumers. I will highly recommend people dnt buy any products from this company because once the product is gone and given to service centre they misplace it. Ridiculous and irresponsible :)

Sir i ordered a mobile which is mi4 but unfortunately the phone was not working correctly. The screen light of mobile is not working correctly and the phone get to heated. That'swhy i placed it return request on 4th day of order and delivered it to warehouse of banglore but they does not accept my mobile and sended it back two times and i paid all the delivery charges. I want to know why they dont accept my order. Please return my phone and refund my money

Anjeev kumar
Mobile - [protected]
Email - kumarsanjeev. [protected]@gmail.com
Return id[protected]

I had given my phone xiomi mi 4 for servicing on 19, august 2016 at patto plaza panjim-hcl service station.

The issue is, sim card not getting detected. The phone is under warranty.

In august, three times i was called at the service station saying that the phone was repaired but actually it wasn't when i asked them to test it.

After that there is no coordination form anyone. I wrote more then 10 times to customer care to give me the status of my phone but till today customer care had not done so.

I am really frustrated and don't know whom to contact now.

I have purchased xiaomi redmi note 3 handset on flipkart site on[protected]. I received the product on[protected]. Within 10 days the mobile behave abnormal. It booting itself when the using mobile. After few days booting itself frequent. Now mobile finger print sensor not working. Sometimes handset touch become inactive. I need to replace the handset. Please do needful.

Dear concern,

My complaint no is[protected], I am suffering very much last 3 month but nobody take a seriously from your company. Your customer care was informed me that my mobile are repaired but service centre was said that mobile delivered. I am not understand where is my mistake.

Please inform me right picture.

Thanks
anand mishra
[protected]

I go to xiomi centre at kolkata lake city they are so misbehaving very bad my mi charger was not working so i went there for repair but they just said that we have to submit our mobile what the hell problem is in my charger and how rough they are speaking when i called xiomi they said that they cant do anything oh seriously chinese are realy cheap. Plz help me if chinese are good

I was buy redmi 3s prime but jio sim not active with volte then i call to mi customer support that say you mobile is under replace warranty. I was send my mobile phone through dtdc currier company this tracking id( p[protected]but mi not give me any status about my complete this, y complete id is[protected] ?
i request you please solve my problem ?

Dear team,
I purchased the mobile and received the mobile on 24th september and it was the damaged unit. Also requested for replacing a mi 3s prime (Gray) of mi order id ([protected]) [incident:[protected]]. Its been 52 days now i did not received my mobile. Every time i call customer service they say we rise the complaint be patience you will receive the mobile. How long i need to wait? I haven't seen such a worst customer services ever. I need my new mobile.
I need a response.

I prakash gupta recently purchased redmi 3s on 4th nov.
On 12nov (Saturday) my ph got wet due to rainfall.. Earlier it was facing some touch problem which i already mailed u.
Now thing is that on saturday my ph was completely dead..
Today (14th nov morining) i went to service centre in haazra, kolkata
They took my ph without any ""token no & without any jobsheet""amd afyer 10min returned me committing that it was due to liquid damaged and mother board of this phone is completely damaged and u have to pay for that if repaired..
I asked how much??"5500"inr only sir... Now u just imagine ph cost is 6999 only..
Just u thing this situation.. Who's d hell will going to pay and repair that one... Completely blunder...
Ok i took my ph & returned back..
I'm a mechanical engineer and have a very good knowledge of electronics parts and gadgets.. I opened my ph with help of my friend and checked it with multimeter and find everything ok.. And dried and jumped the ph and within an hour it is ready and back to initial condition..
1. Now you say those illetrate man & lady at shop making me fool or not??? U decide it... My ph mother board was shorted or not???
2. Shall i pay 5500 to safeguard my ph warrenty period from damaged apart from liquid & physical???
Although my ph was ok and mother board was in outstanding condition..
How those people committed your ph mother board damaged and pay rs 5500... How???
3. Won't u thing they r double crossing the customers???
4. Now what u committe for this??? ""sorry sir your ph warrenty period is over bcz u have opened it your lself"""

I m writing this mail by my new ph only... Its mother board is ok.. Running well.. U can cross check from ur server..

Now let me know dat how those peoples at mi shop touched and opened my ph without any token & jobsheet.. Is my ph warrenty period is over???
Alll BS r working at your shop and making fool... And doing simply robbering common people money...

I gave my phone for 3 times service in warranty period but same problem was not solved, & from customer care not giving proper reply. I m businessmen, i used ur 4 phones but this is the first time its too highly headache, i[censored] can't do anything, give me a new phone or give me my money back... Or i will take legal action... Need your response immediately

My son in law who lives at hyderabad purchased redmi note 3 through snap deal on 14.6.16.
With in no time the instrument got repair, when approached to service centre at hyderabad, they informed that mother board is to be replaced.
We got the instrument after 30 days..
Surprisingly again during the month of october again same problem repeated. As my son in law is at our place vizianagaram (Ap) we approached nearest service point visakhapatnam (55 km away).
We were really fed up with the crowd there at service centre. For more than 3 hours we could not able to approach the service desk.. Hundreds of customers, just pushing each of them. Only one or two counters were on to receive and deliver.
We again went all the way from our city.. On 5.10.2016 and surprisingly again
We were informed that the phone has to be sent to company and may take one month again to get it repaired.
See the plight o[censored]s:
1) contact numbers of visakhapatnam service centre provided are not at all accessible at any day. Either it says the numbers does not exist or not working
2) if we personally go all the way from our place to enquire status, we have to wait for hours to get out turn to enquire
3) on 7.11.16 when i talked to call centre [protected].. I have been given a complaint number [protected] and informed that i will get phone call from the concern within 72 hours.
4) surprisingly till today (Even after 8 days) no phone call was received
5) when i again called the call centre, the concern person coolly informing that they dont know the status and not sure when our instrument will be ready.

This is nothing but playing with customers...
The worst attitude of xiomi india.. Supplying the most inferior quality. Poorest service.. Most irresponsible towards customers.

We strongly insist company to return our amount with sufficient compensation for facing lot and lot of problem by not having mobile note pad which is become a necessary part in our life..

Please do needful in this regard.. Kindly advise us what to do in this regard

K. Prakash
Vice president. The chamber of commerce
Vizianagaram
Mob [protected]

Prakash gupta recently purchased REDMI 3S on 4th nov.
On 12nov(saturday) my ph got wet due to rainfall..earlier it was facing some touch problem which i already mailed u.
Now thing is that on saturday my ph was completely dead..
Today(14th nov morining) i went to service centre in HAAZRA, KOLKATA
they took my ph without any ""TOKEN NO & WITHOUT ANY JOBSHEET"" AMD afyer 10min returned me committing that it was due to liquid damaged and MOTHER BOARD of this phone is completely damaged and u have to pay for that if repaired..
I asked how much??
"5500" INR only sir... now u just imagine ph cost is 6999 only..
Just u thing this situation..who's d hell will going to pay and repair that one...completely blunder...
Ok i took my ph & returned back..
I'm a mechanical Engineer and have a very good knowledge of electronics parts and gadgets.. i opened my ph with help of my friend and checked it With MULTIMETER and find everything ok..and dried and jumped the ph and within an hour it is ready and back to initial condition..
1. Now you say those ILLETRATE MAN & LADY at shop making me fool or not????? U decide it... my ph MOTHER BOARD WAS shorted or not????
2. Shall i pay 5500 to safeguard my ph warrenty period from damaged apart from LIQUID & PHYSICAL?????
Although my ph was ok and mother board was in outstanding condition..
How those people committed your ph mother board damaged and pay Rs 5500...how?????????
3. Won't u thing they r double crossing the customers?????
4. Now what u committe for this???
"" sorry sir your ph warrenty period is over bcz u have opened it your lself"""

I have bought a phone xiaomi mi redme 3s phone through flipkart which was received in damaged condition but the phone was working and opened after 15 days as it was purchased for gifting to my parents, it stopped working after 1 month o[censored]se and phone stopped charging and getting on, when i have been at service centre for the same reason they said phone is damaged and it can't be serviced in warranty further when they opened phone they said that phone has got liquid no idea from where the same liquid has came from its the quality of product and repairing charges is told about 9500/- total and new phone can be purchased for rs. 5850/- from market.

Hello there,
I have already registered the pickMi service to collect my faulty redmi2 handset 2 days before to customer care.
I haven't yet received any notification from Pickmi service. My phone's expiry validity will be expired within 2 days.
This is very ridiculous.
Xiaomi India nor provides good service and listen to their customers.
Update me.

We have purchased mobile “Redmi Note 3 Gold 32G” online which is delivered on 2nd November, 16 as per following details.

Invoice No:[protected]

Invoice Date: 27 Oct 2016

Order No: [protected]

We have found the screen defected “Display spot”, on same day, on 3rd October a complaint was lodged at Customer HotLine no:[protected], support executive asked to visit nearest service center available in Indore to diagnose the problem.

We have visited service center they also find same problem and issued a “DOA certificate”.

Almost 15 Day's gone and there is no definite response. False promises to get a call revert within 48 hrs of time.

No call back. The defective piece has not been picked up.

I need a refund now. Every time a customer service executive has no clue about the after service. They don't know when the defective product will be picked up.

I am really disappointed with this sort of response from MI team.

If my mail reach to the top of the executive, kindly concern of a customer complaint.

or answer of these question?

Who will pay the interest of one month time - amount paid on delivery and delayed in product replacement.

If product price is decreased after a month, will this amount will be born by you?

If your answer is NO ! than you people understand the pain of the customer and think you and me are not earning the money to get the false services.

also share the contact no of senior person to whom i can contact get the refund of this product.

Thanks,
Parag

I have purchased redmi note 3 on 11 May 2016 from amazon.in and it mic and battery has some problems. Deposited with MI service center in Moradabad on Sep 24 and still not serviced. Its warranty is getting void while lying in service center and they have not provided any service phone though its almost 2 months. They were telling part is not in supply. Its a brand new handset and I have paid it through my hard earned money and I am now stuck with my phone lying at service center without any action. They are not even providing any updates. Example of cheap quality Chinese product dumping their trash in India

Two weeks before i brought my redmi 3s phone, but the biggest issue is that, it automatically connect to mobile internet even data connection is OFF, , i receive whats app & hike messages without turning data ON, , , this really made me sad, , , , as possible, , dont know why it is connecting without data ON, , , is xiaomi theft my personal datas, , , please solve this issue as soon as possible, , redmi is the fastest sellingmobile in india

SUB: PROBLEM WITH MY NEW REDMI NOTE 3
To whom it may concern:
Dear Sir/Madam, my name is Don Joseph and I am an engineering student. Four months back (June 3, 2016) I bought a new Redmi Note 3 from "flipkart.com".After two months the phone starts to act abnormally .It reboot by itself every five minutes. I contacted with your authorised service center and they told me that it is the problem with software .So they reinstalled the software, but the phone again starts to reboot by itself.They reinstalled the software.The very next day the phone stops working. I again went to service center .This time they told me that it is the problem with ''board'' and for rectification it would take some time .So submitted my phone at your service center on 12 -september -2016 (Jobsheet No. JS[protected]) .They told me that the expected return date is 20 -september -2016, but it may take up to 45 days . Even after 45 days I have not got my phone back .Then I called to your toll free number ([protected]) on 27 -october 2016 and told them the problem and about the delay.Xiaomi agent assured me that they will call me back within 48 hours with the reason for delay .But that call was not made .I made another call on 29-october-2016 and told them the same thing .This time they told me that they will provide the details on or before 2-november-2016.But that response was also not done .

I hope you understand my situation, after purchasing a new pone for Rs:11999 the phone crashed after two months usage(which had a 1 year warrenty).Actually I had used the phone only for 2 months and the phone had been with you for the next 2 months.With no replay from your side and no specific date on which the phone will be returned.

So I don't know what to do now and I am writting this hopping to get a replay.I am not expecting this kind of a service from a big fish like Xaomi.I am a great fan of Xiaomi and I don't think this is the way Xiaomi treat it's fans.Even now, if I am not getting a suitable replay I am planning to file a case against ''xiaomi india'' at consumer fed.The details of my Redmi Note 3 is being attached below.

Sincerely
DON JOSEPH

Flipkart
Order ID : OD[protected]
Order date: 03-june -2016
Invoice date : 07-June -2016
VAT/TIN: [protected]
Service Tax #: AAACW8725FSD001

Xiaomi
Redmi Note 3
IMEI/Serial No : [protected], [protected]

Xiaomi Service Center
Jobsheet No. JS[protected]
Doctor Fone Services
2nd Floor, Mulavana Buildings, G.S Road, Kottayam, Kerala -686001