Xiaomi India Complaints & Reviews

Hi,

I had purchased MI MAX handset in Aug-2016. Phone not responding on start up. Visited BTM service centre, Bangalore for service on 14-Nov-2016
They said mother board has issues and need to be replaced. Till date don't know the status of issue or when can I expect the phone. MI India is harassing its customers with poor service provided by its service centers.

Job sheet id: WXIN[protected]
Complaint number with MI India service call center:[protected]

Thanks,
Aparna. P

It was about 1 month of buying the redmi note 3 32gb from amazon the phone i.e. redmi note 3 32gb stopped getting charged then i visited chandigarh service centre they told the charging slot is damaged and it will take approximately 2-3 months of getting it repaired then i visited ambala service centre they asked me for 1 month for getting the charging slot repair. After 1 month when i took my phone from ambala service centre after using it for two month it again started giving me problems with
1) not recognising of fingerprint
2) getting hanged
3) camera started lagging
4) battery draining very fastly
then i visited jaipur service centre they told me o[censored]pdating the software as they told me that i updated my phone to miui 8 it started showing me problems after getting updated it again started showing me with the same problems that i have lisited above again after a week i visited again to jaipur service centre they told me it will take about 2-3- months as they are not receiving the parts from the company side. After a month i visited service centre they instantly repaired my phone and given and asked me not to update it to miui 8 and we have changed your dotter board as it was having the problem. After using it for a week it again started giving me the same problem. I contacted mi costomer care they asked me again to visit service centre. It was just a 5 months of buying the phone and has gone to 4 times the service centre and in few days again it will be going in the service centre. i think that this phone is made to be kept in the service centre only.

I bought phone online through snapdeal model redme note 3 (32gb). For 15 days it continuously hangs and i have to switch off many times, sometimes unable to switch off too. Very poor hand set. I am fed up with this. I went krishna nagar service centre for this but was told to switch off when this problem occurs. What is this? Why are u making fool to customers. I want replace with new other perfect model. If my problem was not sort out then have to go for another step.
From
Rakesh Kumar Gupta
Ph. [protected]

Dear mr xiaomi,
I have purchased of-line mobile from "new balaji custom shop, sangli, maharashtra, on diwali dt 29/10/16.

Yesterday night, i would like to re-charge mobile & i am inserted charger socket into mobile socket, it not shows charging progress & %. I removed pin & then re-inserted, but same was happening. I. E no charging. Today complete battery is discharged, now mobile is in switch-off mode.
Since iam living at kolhapur-maharashtra.

Now please help me, resolve this serious complaint matter urgently.

Regards,
Sudam patil
([protected])
Surgently.
R

Purchased the mobile on snapdeal on 18 - oct - 2016, suddenly mobile stopped working and touch is not working so i want to return or replace (Xiaomi note 3) 32 gb.
Contact no : [protected]

Seller address :

Tvs electronics ltd-blr-pc
C/o proconnect supply chain solution ltd,
Y no. 102/1, adakamaranhalli village, dasanapura hobli, makali post,
City bangalore

Please go through complete complaint and then you would know what a fool they are making of the customers.
Hi my name is Vatsalya Verma and I had an hardware issue in my Xiaomi Redmi Note 3 which is currently under warranty. I went to the customer service centre which is located in Noida Sec.18 just beside Bamboo Shoot Restaurant on 12th October 2016 and told them about the issue. They said it was related to the motherboard of the phone and I would have to leave my phone there for a maximum period of 25 days and after that I will surely get my phone back. The phone is purchased on my Father's name (Sharad Kumar Verma). Its been over 5 weeks and still I haven't got the confirmation that my phone has been repaired from the customer service centre's side. Neither do they call me nor they pick up my phone, every time I call them, there phone keeps on ringing and they don't answer it. I have also complained in the MI call centre and after my tons of calls they have put my case under high priority but that is of no use since they told me that they would be contacting me and would be providing me update regarding my phone today i.e, on 18th of November 2016 but they didn't reached out to me and then after going through a lot of frustration I again rang up to them and asked them to transfer my call to senior executive... finally I was able to talk to some supervisor but he was also unable to provide a proper solution as to when my phone will be repaired. He told me that I should give them some more time. I don't understand what does this "Some more time" means to them.
The service centre people have answered my call may be a couple of times and the last time I spoke to them was on 16th November, 2016 but they told me that my phone has not been repaired yet and the part which was meant to be repaired in the phone has not been shipped from Bangluru since last month and they also said that may be the "motherboard" has been shipped yesterday and would be reaching their office today and they told me that I would get my phone back soon. I didn't know how come they didn't got the part since the last month. Was the part they demanded was coming on foot or what??? or had they been fooling around with me and actually they were carefree and didn't asked for my phone's part from their headquarters or else they they didn't informed the headquarters about my problem??? I asked them to give me my phone back till Saturday i.e, 20th November 2016 in whatever condition it may be and then I told them that I will be filing a legal complaint against them that they have been so much poor in their customer service which includes all sorts of problems I went through during this period and what all I did to get my phone back. They then said to me that they will try and repair my phone till Saturday and will be updating me before hand and till this time I haven't received a call from their side.
The problem with my phone was that it was running on Beta rom and when i tried upgrading it to stable rom it displayed a message stating that the'update package cannot be verified'. Then I contacted the MI call centre and told them about the problem and they asked me to fastboot or manually flash my rom on the phone. I did it and after I completed that process I found out that in my phone's hybrid sim slot my 1st sim was not detected and only one sim was detected in that. Then I again rang up to MI call centre and told them about this issue, and they asked me to perform a hardware test on the phone which would tell me that my phone's sim slot is working or not and when I ran the test it displayed 'Failed' notification so when I told them this they said it was the issue with the motherboard of the phone and I would have to take it to the nearest customer service centre. Next day that was on 13th October 2016 I submitted my phone on the below mentioned address and all my necessary details and Jobsheet which they gave me as a complaint ID which is attached herewith.
MI Customer Service centre
Noida Sector 18
Beside Bamboo Shoot Restaurant
201301
Also the no. which they have provided on the net is not working for the Noida service centre and so I asked for an alternate no.form them and they gave me a personal no. of their head staff which currently works their.
His name is Mr. Ranjeet Kumar ([protected]).
He is the person responsible for all sorts of trouble I have gone through after the submission of my phone.
This is the customer service no. for the Noida centre for all the people who might get to the end of this complaint.
I demand them to return my phone as within 2-3 working days else they provide a new handset to me or they give me a complete return of my phone as it is under warranty for the next 4-5 months.
My Jobsheet no. is WXIN[protected]
I would be highly obliged if my complaint is heard and answered from the company's side.
Thank You

I have given my note 3 in this service center. This is to note that I had bought this phone on 25th oct and within 15 days it's display was all black. I requested Amazon the seller to return it but per them their return window was exhausted. So I given it to rdc Ghaziabad service center they checked my phone and confirmed that there is some manufacturing defect but denied to replace however promised to repair in next 10 days. When I am calling no one is picking phone. After about 15 attempts gentleman picked up however very very rude he told me to com on 20th that is Sunday to pick phone. Really poor and rude customer care. I will make sure not to use next time mi.
Service order #WXIN[protected]
Regards
VIJAY

Im hanok from kochi .. I'm writing this in a heart breaking situation ..i had purchased my phone redmi note 3 before 3 months ago.. i lost my almost 2000 very important photos from my hidden folder section . I Dont know what's happening in my phone.. I'm sure that those photos are still on my device since the space is full.. that photos are damn important please help me sir ..

I purchased a Redmi note 3, online, a few months ago. Everything was fine and working properly. 1 months ago my phone's screen cracked. I Gave it for servicing and got it back last week. The screen was new but then today just few minutes ago my phone fell down from my hand just by 3 inches, my phone just touched the ground and it has cracked again ! I paid RS.2500 for servicing my phone and yet the same. Pls help me regarding the replacement of my Mobile phone's screen !

My incident number is[protected], and my order number is [protected]. I had blue shade at bottom of the screen and i also noticed unusual shutdown for 2-3 times .since it has been 3 days, my faulty device reached your warehouse.i donot get any updates.customer care is lethorgic and give silly answers.i need the replacement at the very earliest.please make them take this thing as a serious issue.

Sir/madam,

I have been using mi mobile right from redmi to latest mi4i and redmi 3s. Its has always successfully cater my requirement.
But recently there was an update MiUi 8 which destroy the complete experience of mine.Now my phone lags a lot, all button press response time is increased, in shorts the whole system become slow, which was never a case with other miui.

I request to please resolve the issue, otherwise you will lose thousands of loyal customer like me.

I Purchased mobile on http://www.mi.com/in/ site for Red Mi 3S prime on 18th Oct and payed the amount 8500/- on the same day through Credit card.Still now I didnt recived the mobile till 17th November and not getting proper responce from Redmi Customer care.I am ready to cancel the product and want money back.But no one people is responding and sharing the correct information still now.Worst customer service from Redmi.Need help to get the money back

1 month ago purchased the phone from flipkart... Getting multiple restarts everyday... Visited service centre... They updated the software.. But still problem persists. They declared motherboard is defective.in the same service centre numerous people with the same problem was present. Please replace the phone to safeguard your image in general crowd.

I have submitted my handset mi4i to the service centre in erla, vileparle west mumbai.
4 months have passed, i receive calls from main office banglore to collect my handset/replacement as earliest from the service centre.
But the service is uninformed about this n ignorant about this. They say, "its been a very long time this complain has been registered we need to track ur phone give us a few more days". I have lost all hopes about getting my phone back n very irritated by the kind of reponse given and the way company treats costumers. I will highly recommend people dnt buy any products from this company because once the product is gone and given to service centre they misplace it. Ridiculous and irresponsible :)

Sir i ordered a mobile which is mi4 but unfortunately the phone was not working correctly. The screen light of mobile is not working correctly and the phone get to heated. That'swhy i placed it return request on 4th day of order and delivered it to warehouse of banglore but they does not accept my mobile and sended it back two times and i paid all the delivery charges. I want to know why they dont accept my order. Please return my phone and refund my money

Anjeev kumar
Mobile - [protected]
Email - kumarsanjeev. [protected]@gmail.com
Return id[protected]

I had given my phone xiomi mi 4 for servicing on 19, august 2016 at patto plaza panjim-hcl service station.

The issue is, sim card not getting detected. The phone is under warranty.

In august, three times i was called at the service station saying that the phone was repaired but actually it wasn't when i asked them to test it.

After that there is no coordination form anyone. I wrote more then 10 times to customer care to give me the status of my phone but till today customer care had not done so.

I am really frustrated and don't know whom to contact now.

I have purchased xiaomi redmi note 3 handset on flipkart site on[protected]. I received the product on[protected]. Within 10 days the mobile behave abnormal. It booting itself when the using mobile. After few days booting itself frequent. Now mobile finger print sensor not working. Sometimes handset touch become inactive. I need to replace the handset. Please do needful.

Dear concern,

My complaint no is[protected], I am suffering very much last 3 month but nobody take a seriously from your company. Your customer care was informed me that my mobile are repaired but service centre was said that mobile delivered. I am not understand where is my mistake.

Please inform me right picture.

Thanks
anand mishra
[protected]

I go to xiomi centre at kolkata lake city they are so misbehaving very bad my mi charger was not working so i went there for repair but they just said that we have to submit our mobile what the hell problem is in my charger and how rough they are speaking when i called xiomi they said that they cant do anything oh seriously chinese are realy cheap. Plz help me if chinese are good

I was buy redmi 3s prime but jio sim not active with volte then i call to mi customer support that say you mobile is under replace warranty. I was send my mobile phone through dtdc currier company this tracking id( p[protected]but mi not give me any status about my complete this, y complete id is[protected] ?
i request you please solve my problem ?