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Xiaomi India Complaints & Reviews

www.mi.com/in

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Updated: Sep 13, 2025

Complaints 6141

Resolved

259

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Bad 😕 It seems that Xiaomi India has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.

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Address: Ambala, Haryana, 134003

Website: mi.com

Redmi 2, i have bought this mobile 4 months ago( approx) but from 2nd month onwards its start hanging and automatic switch off mode . and i have gone to mi servics centre but they do not take it seriously they simply update the phone and i have gone 3 times they simply update the phone...so as the redmi lover its my humble request for the replacement of phone.

Nov 12, 2016

Updated by lovish babar I have an serious issue with myphone (redmi note 3 phone) it starts hanging from some days and sometimes it does not respond for some time and starts automatic reboot, sometimes proximity and front speaker does not work so i have to reboot it again and agian and i have gone to mi service center theysimply update the phone and does take it seriously
so its humble request to resolve the problem

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Address: 110084

Website: www.mi.com/in

Dear Sir/Madam,

I have book one mobile phone from mi website on 17th October 2016 @ 10:21 AM for Mi Redmi note 3 Dark Grey Color 32 gb for Rs.10, 999.00 (COD). My Order No. is [protected] . My mom received one courier on 21 October 2016 at around 11:30 AM from delivery boy for Delhivery Company and Pay COD Amount for Rs.11, 000.00. I have open the packet at 4:10 PM. I have not received my order phone. There are no Mi Redmi Note 3 Phone there are other company phone (Butter M15).

I have registered one complaint (Complaint no.is[protected] but still I am waiting now. mi don't work my complaint and he was don't replace my phone.

Please return this product and deliver my original product urgently as per order. If you don't deliver the original products please refund my amount for Rs.11, 000.00

Thanks in Advance.
Vinod Kumar
[protected]

+14 photos

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Address: 400076

Purchased Redmi Note 3, dual sim, dark grey 32G. Delivered on 14/10/16 at Powai, Mumbai from TVS Electronics limited, Bangalore. Order no [protected].
The product was getting heated and called support service on [protected] on the second day but not resolved. Now the touch screen is not working.
Detail of product-
Redmi Note 3, model 201516,
IMEI 1: [protected]
IMEI 2: [protected]
SN: 12663/20375161
Part no. MZB4666IN

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Address: 641012

Website: www.mi.com

I had given my phone in Mi service center in Erode long before a new one was started in Coimbatore. They initially said that board issue and have to pay Rs.650 but I told it’s just issue with software update and then they wrote job sheet as software issue. Later after 20 days, they came up with the board issue again. Since Erode is very far away for repairs and enquiry, I got it back from erode and gave it in Coimbatore. The Coimbatore service center gave a job sheet 2466 and yesterday I got a call that cables are missing(a new issue) and have to give my phone in Erode (Either of them stole/didn’t restore it).What can a customer like me do when issue like this comes, Should I pay for something I have not done? I don’t mind paying the money as per their demands but this is unethical.
When I enquire Mi chat, they say that the issue is in high priority, but nothing ever happened even after 50 days in service centers.
Please help me. I am in a distress.
What should I do? Am I made an accused now?I have attached proofs.

+3 photos

Dec 6, 2016

Complaint marked as Resolved

They repaired my phone and Finally got it after 2 1/2 months.

Nov 11, 2016

Updated by premmkrishna Incident Id they gave me for issue was[protected]

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Address: Bangalore, Karnataka, 560103

I got a xiaomi mi band 2 from amazon on 2nd October. Initially it worked properly but on 20th it stopped working. i sent mail to there customer care but there reply was not of any help to me. i called them but still didn't get any useful help. I haven't used it for a month. I have waited for this product for a long time and as soon as it got released i ordered it. but it is of no use.please help me with this.

Nov 11, 2016

Complaint marked as Resolved

mi band 2 not working [Incident: 161022-000069] Inbox Add star Xiaomi India Customer Services Sun, Oct 23, 2016 at 4:31 PM Reply-To: Xiaomi India Customer Services To: [email protected] Reply | Reply to all | Forward | Print | Delete | Show original Image Recently you requested personal assistance from our on-line support center. Below is a summary of your request and our response. If this issue is not resolved to your satisfaction, you may reopen it within the next days. Thank you for allowing us to be of service to you. Subject mi band 2 not working Response By Email (Sudeep Kumar) (10/23/2016 04:31 PM) Hi Debashish, Greetings from Mi India Customer Support. My name is Sudeep. I certainly understand your concern regarding Mi Band 2. I know you are looking forward to get it resolved at the earliest. I will surely assist you regarding this. I suggest you to kindly follow below mentioned steps. -Un-pair your Mi Band once - Go to Settings and then to Installed Apps - Go to All Apps and Select Mi Fit App - Tap on Clear cache - Restart your device once - Pair your Mi Band thereafter. For better results let the app be running in the background of your device and avoid swiping or clearing the same. If the issue persists then uninstall the Mi Fit App and again install the same after downloading it through Google Play Store . Also, ensure that the device with which you are connecting your Mi Band should have the android version 4.4.2 or above and Bluetooth version 4.0 or above. If it is still not working, kindly visit our service center. Please note that our service centers remain closed on Sunday and Tuesday. You can locate the service center from the link: http://www.mi.com/in/service/repair Thank you for writing in and notifying the issue. If you have any further queries, please feel free to communicate with us. Have a nice day! Regards, Sudeep Mi India Customer Support Website: www.mi.com/in Facebook:https://www.facebook.com/XiaomiIndia/ Web Chat Service:http://www.mi.com/in/service/online Hotline: 1800 103 6286 Customer By Service Email (Debashish Sahoo) (10/22/2016 01:35 AM) Hello, i got my mi band 2 on 2nd of this month from amazon.. it was working properly initially. But from last 5 days it has stopped working not getting paired with my phone.. HRM also not working. I tried to contact your customer service number but it always says busy. Please kindly resolve my problem. I m really getting upset day by day. i have waited long for this product and i couldnt even use it for a month. please call contact me by mail or phone.. my phn number is : 8093393458 Please help me out. i am waiting for your response Thank You Question Reference # 161022-000069 Date Created: 10/22/2016 01:35 AM Date Last Updated: 10/23/2016 04:31 PM Status: Closed This is the mail i got from them after i lodged a complain.. But this mail didn't helped me. They asked me to go to there service center which is located at bhubaneswar. i stay at roukela traveling there and get my band repair it will cost me same amount for which i buy it i.e 2000. they dont provide any pickup service. what will i do?

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D

debashishs

Nov 14, 2016

my problem is not been resoled.. how the status given resolved.

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Website: www.mi.com

I am Deepak kumar Shukla I am mi user and I have booked Redmi 3s on mi.com on 25 October on 6:11 Pm My order Number is [protected] and I have called to u r transport company They told me that they had lost my phone and it's 10 November and I didn't got any call or nothing plz it's my humble request to just grant my money back as soon as possible other vise I am very loyal I will sue on both company FedEx and Xiaomi too I want u r reply as soon as possible on my phone number [protected]

Nov 10, 2016

Updated by Matalu I got an credit card can u call back to just refund my monry

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M

Matalu

from Mumbai, Maharashtra

Nov 10, 2016

Plzz call mee as soon as possible

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Address: Bangalore, Karnataka, 382424

Website: www.mi.com/in

I bought Red Mi Note 3 on 25th October from MI online site.. I found this phone to be defective. Mic is not working. I visited the MI service center and had them create a job card for this defective phone. And they told me that my phone would be picked up and replaced. Since then, 15 days have gone by.I sent them 3 to 4 mail regarding this and called them up as well. But, still MI customer care is as silent as ever. I am really disappointed with this sort of response from MI team.

Feeling sad.

Name: Jayesh Agrawal

Contact Number: [protected]

Order ID: [protected]

Job Card ID: WXIN[protected]

Incident ID:[protected]

Email: [protected]@gmail.com

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V

vrinda garg

from Kanpur, Uttar Pradesh

Nov 10, 2016

I was trying to call almost all service center in delhi but even 10 out of one is dare to oick the call then why Mi is provided the phone no. to customer . its only for panic the customer nothibg else . i will going to recommend everyone my family frnds colleagues not to buy Mi product . worst experiences ever in life

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Address: Thane, Maharashtra, 400601

Website: www.mi.com/in

Hi Team,

your phone got defective in 2 months only. My back camera got blur and not capturing perfect shot.

Yesterday I have visited to your service center but they had told me to submit the phone and it will take 7-10 days for repair.

Why I should kept the phone for so long when I don't have alternate option.

I need the immediate solution or replace my phone.

There is no warranty on phone if it gets opened or repaired.

Regards,
M Racha
[protected]

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Address: Kolkata, West Bengal, 700052

I sri goutam roy want to put on record that the service & product of mi max gold 32g is the worst in india. I had purchased mi max 32g gold and received a defective product on 29.10.16. As adviced by customer care i had visited your xiaomi mi service centre contact details as given below on 02.11.2016. After waiting from 12.00noon to 16.00 hours my device had been examined and in absence of me they had opened it in a closed chamber and bring it out and told me that i had damaged it and the battery has been damaged. I tried to explain that it was not possible for me to open the device and i had brought to you in intact. But they refute and force me to accept that the battery has been damaged by myself. This type of lackadaisical attitude cannot be expected from mi store.

As i was very much need for use of my 4g sim and under extremely compulsive situation i had accepted the false allegation of damaging the battery by myself and change the same with a cost of rs 985/-

This is nothing but a cheating company. Beware of mi product, rather than purchase sony, motog or samsung for best service.

Apr 27, 2018

Complaint marked as Resolved

The statement of resolve the complaint is totally false. They have neither refund the cost of battery which I have to replaced forcefully by service centre, neither they have told anything about replacement. Its a totally fraud company. Only they have told sorry over telephone. The call received by me on 05.11.16 vide no: +918046582300. Its a great cheating for me of Rs15000/- as cost of the phone .

Apr 27, 2018

Updated by goutam.roy The statement of resolve the complaint is totally false. UP till they have neither refund the cost of battery which I have to replaced forcefully by service centre, neither they have told anything about replacement. Its a totally fraud company. Only they have told sorry over telephone. The call received by me on 05.11.16 vide no: [protected].

Its a great cheating for me of Rs15000/- as cost of the phone .

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Address: Jodhpur, Rajasthan, 342001

I purchased this handset through flipkart (vx04189)
Dated on 04/10/2016. with invoice no. foyqi[protected].&we also submitted invoices copy.
Dear sir we have following problem in handset. (redmi prime 3s).
1. (speaker not working)
Ome time front & back speakers are not good working during phone calls. the voice received like intrupated voices.
2. (phone mic not working)
Ome time our voices will not clearly received by caller person. they complain me that my voices is not clear hearing.
3. (touch screen not working)
Some time when ever call received by any other person we can't call answering due to touch will not working.
I will go to the your authorized service centre & give the complaint about handset but they only make the device reset. & the above problems are continuing till dated. please resolve it & send the new handset.

+1 photos

Nov 09, 2016

Updated by Vinod Awasthi Xiaomi India — Remi 3s prime Grey

1 Review
Vi Vinod Awasthi on Nov 9, 2016
Mark as Resolved

I purchased this handset through flipkart (VX04189)
Dated on 04/10/2016.with invoice no. FOYQI[protected].&We also submitted invoices copy.
Dear sir we have following problem in handset. (Redmi prime 3S).
1.(speaker not working)
some time front & back speakers are not good working during phone calls. The voice received like intrupated voices.
2.(phone mic not working)
some time our voices will not clearly received by caller person. They complain me that my voices is not clear hearing.
3.(touch screen not working)
Some time when ever call received by any other person we can't call answering due to touch will not working.
I will go to the your authorized service Centre & give the complaint about handset but they only make the device reset. & the above problems are continuing till dated. Please resolve it & send the new handset.

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Call centre & service centre is not responding to calls .Call centre are telling that phone is in service centre they will response for your phone they are not knowing how handle client my phone complaint is gallery app is not working they had destroyed mother board of phone now they are telling wait for 15th days we will repair mother board then will give after 15 days they are telling till now wait more 15 days we are not having spare parts what can we do now tell me friends

thanks
ruchit
[protected]

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Address: New Delhi, Delhi, 110006

Website: Www.mi.com

I bought note 3 on September 2016 after 15 days mic was not working fine I called mi customers care and update some. Software then it was started working after some same problem arrived and customer care people asked. Me to reboot my phone did the same again started working. But from last 20 days my voice is not listened by anyone incoming, outgoing callsalso. In what's app messages. I decided to visit service center of kamala jaguar Delhi they asked me to keep my phone and asking me to wait for 15 days which very bad I mean how can I live without my phone. You should take back this faulty phone Nd change it immediately as many of mi note 3 user having a same issue. I have checked on Internet. Worst service ever

Mobile no [protected] and [protected]

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G

goutam.roy

from Delhi, Delhi

Nov 10, 2016

This MI is nothing but a cheater.

C

Chindhu Kiran

Nov 10, 2016

My phone mi4i have problem in secondary camera when it opens it becomes full of grains . Is it a serious problem? How can resolve it??? Is it any service centre for xiaomi in Trivandrum?!?? Did u old give me an advice it's very very urgent for me ..., ...!!!

R

ravin solanki

Nov 10, 2016

I have purchased the Mi power bank 20000mah in ebazar.ninja and it was damaged and not working. please refund the amount.please help me how to refund the amount in ebazar.ninja...

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Address: Kolkata, West Bengal, 700091

Website: mi

Saltlake servic centre is not co operating
because they have prepared job sheet offline
they are neither mailing the job sheet to dhanbad service centre
no they are co operating to transfer offline jobsheet to online jobsheet
and for this reason dhanbad service centre is denying to accept my phone for service
repeated mails and call have been made to call centre of mi
but they are also not resolving the issue
only sorry for inconvenience is being said by call centre and email team
no on call resolution nothing is provided
please help me
i m in very urgent need to get my phone repaired
before none of the service centres were having spare parts
now when spare part is available dhanbad service centre is denying the service because before hand my phone was repaired at kolkata service center and they have not uploaded online job sheet for the work done on my mobile
please help me

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Address: Jalandhar, Punjab, 144003

Website: www.mi.com/in/redmi3s/specs

To
Tvs electronics limited
C/o: dhl, 4th floor, plot no 193-197&254-258
137&248-249 jigani link road, bommasandra industrial area,
Bangalore-562106. { customer support: service.[protected]@xiaomi.com}

Subject: request to take back your mobile (redmi 3s gold 16g) having over hyped specifications and refund the entire money of rs.6999/-.

(complaint no.:[protected] dt.08/11/2016 at your customer hotline:[protected]
Dear sir,

Yesterday (i. e. 07/11/2016), i got delivered a redmi 3s gold 16g mobile against my order no.: [protected] placed through mobile app of mi (xiaomi) bearing invoice no:[protected] and invoice date: 02 nov 2016 (copy attached).

But i am very fed up with the performance of redmi 3s gold 16g mobile as it is not according to the quoted specifications, also given on your website - www.mi.com/in/redmi3s/specs/

At your website page www.mi.com/in/redmi3s/ it is stated as follows:
"all comparisons to other smartphones are made with mi products."

But in comparison to intex-cloud s9 that i have, i felt that following specifications of redmi 3s are faked and overhyped :-

1. 13mp camera: its performance on full screen 16:9 with high picture quality is not superior than 8mp camera of intex-cloud s9.

2. display (1280 x 720 resolution): its display screen's pixels density is lower than 294ppi as compared to 267ppi of intex cloud s9. it may be easily checked while reading any e-news-paper.

3. network speed: at the same place and same network of jio, as compared to other mobiles it shows full tower signals with less internet speed, while other mobiles shows less tower signals with better internet speed.

4. i have also noticed overheating issues with this redmi 3s especially while charging.

I have also submitted my above complaint vide no.[protected] dated 08/11/2016, telephonically, at your customer hotline:[protected] to mr. piyush.

So, once again, it is kindly requested to take back your above mobile (redmi 3s gold 16g) having over hyped specifications and return my money of rs.6999/-.

Yours faithfully,

Gulshan kumar
260-new deol nagar, jalandhar-144003, punjab
#[protected]

+1 photos

Nov 10, 2016

Updated by gulshanplrs Please look into the matter and reply soon.

Nov 17, 2016

Updated by gulshanplrs It is again requested to Consumer Forum and XIAOMI Mobile dealer to please look into the matter and resolve the problem.

Dec 27, 2016

Updated by gulshanplrs Till date I did not get any reply from XIAOMI Mobile.
It is again requested to Consumer Forum and XIAOMI Mobile to please look into the matter and resolve the problem.

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A

asad_khan

from Mumbai, Maharashtra

Nov 10, 2016

I had purchased a Mobile of Xiaomi MI4I on 06th September 2015. In this mobile there is no Volte support and 4G is not supportable. While purchasing this mobile it was said to me that it support 4G.
I am sorry to say that I was fooled by the compnay.
Please refund me my cost of mobile.

P

Prapti Tayal

from Delhi, Delhi

Nov 10, 2016

I recieved the phone Redmi 3s prime ordered from xiaomi websitebduring diwali sale on 25th nov. Since then, I am facing a problem in my phone that is gets heated up very quickly. Specially during the calls, the phone is getting heated up. While working continuously on phone for more than 5 minutes, the problem is faced. Please help solvong it.

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Address: Lucknow, Uttar Pradesh, 226029

Website: Mi.com

Hello Sir/Madam,

This is Sachin here from Lucknow. I purchased Redmi 3S Prime (dark grey, 32GB) from FLIPKART.COM on September 21, 2016 and which was delivered to me within next two three days. Let me tell you, I live in Lucknow and there was no delivery service of the phone in Lucknow so I ordered it at one of my friends' (Rahul Pandey) address in Delhi. I got the handset on September 28.

Now, let me come to the problem I am having with the phone. I got the phone on September 28. I used it smoothly for next three-four days. There was an upgrade of MIUI 8 so I put the phone on upgrade. After few minutes it asked me to reboot the phone. I rebooted. But then after that the phone got dead. There was only MI logo on the screen and nothing was happening. I kept it as it was for next two hours thinking it would be all okay but nothing happened. It remained the same. Next day I approached the Lucknow service centre. They said it was a software problem and fixed it within an hour. The phone was working. Again, after only two day, it got dead again. That time, I did not upgrade anything or did anything. The phone was in my pocket and when I picked it out, I found it dead. Again the same MI logo on the screen and nothing else. I again approached the service centre which is around 20kms away from my place. They again did the software thing and the phone was okay. I used it for next three-four days and the same thing happened - the phone got dead - only MI logo and nothing else. This time the technician at the service centre suggested me to change its motherboard. I submitted my phone for the same on October, 15 for next 20 days. I got my phone back on November, 2. It was working properly. But once again, it went dead on November, 5.

Sir, I am a student and I do not earn a lot. I only take few tuitions which pay my pocket money only - not so much. I saved this much money for last some months and bought this phone. But since I have got this phone, every week I have to go to the service centre. It is like the service-centre-people have used my phone more than I have used it.

Sir, I want a stable and valid solution for this problem. I cannot go to the service centre every week - actually nobody can go there every week for the same problem. It is so far and I lose a lot of money in travel expenses. Even after changing the motherboard, the problem is still the same. And also the service-center people even damaged my phone's body and later says that this phone's lock is very tight so it's obvious to damage and they are doing nothing for scratches and bends on my phone's body.

Please, help me and do something stable and valid.

Thank you so much.

-Sachin

Contact digits:

[protected]

[protected]

Email: [protected]@hotmail.com

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Address: Nainital, Uttarakhand, +91

Website: www.consumercomplaints.in

I bought redmi 3s prime on 22 september 2016,
But when i using the whatsup application & send photos and videos to other person, then my phone stops for few time
& i installed again whatupp application after uninstall,
But still the same problem.
My phone's not working too proximity sensor.

How may this problm solve?
Mobile modal name-redmi 3s prime32 gb
Imei no.-
[protected]
[protected]

Regard
Praveen negi
Email - [protected]@gmail.com
Contact-[protected]

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D

Dishu. Dev

Nov 8, 2016

Heating problem please solve this problem as soon as possible and second problem is android please update at least marshmallow version third problem is camera and fourth is battery backup worst service please improve your service otherwise many other companies have better service and quality

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Address: New Delhi, Delhi, 110096

HI,

I PURCHASED XIAOMI REDMI NOTE 3(Gold, 16 GB) under invoice number#KA-BLR[protected] on 12th Sept through Online from Amazon under order id#[protected] & it was delivered to on on 19th Sept but after 10 days it had some internal issue/fault then i submitted to MI service center(Noida sec-18) they took 25 days to repair & after 1 days same problem occurred again they took 5 days to repair.

they fails to rectify the defect & again it has some problem i have been frustrated & want a resolution highest priority.
please help me out

here are the details of my phone

Nov 07, 2016

Updated by hemantrawat140 Please contact me for resolution ..

I look forward to hearing you soon

Nov 07, 2016

Updated by hemantrawat140 [protected]

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R

Ravi dangwani

from Mumbai, Maharashtra

Nov 7, 2016

Automatically switch off 5 to 10 min

hemantrawat140's [Complaint's author] reply, Nov 14, 2016

Yes automatically restart with MI LOGO..I HAVE BEEN FEDUP, again i have submitted to repair in service center still they gave a false assurance that your mob will get repaired & it will take 25 to 30 days ...I know my all warranty period will be finished to repair this phone

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Address: Mumbai City, Maharashtra, 400013

Mi XIAOMI

Detail of Inspection Sheet or Call Register Number: WXINI[protected].

After 25 Days my mobile not repaired by Service center and nobody pickup the phone INDIA-MAHARASTRA-MUMBAI-DADAR[protected].
When I called in Xiaomi Hotline: [protected] your Customer care Person told me to he have not any information for my mobile and he told me to call to service center where I submit this phone before 26 days.But in this service center nobody pickup the phone.
Its my humble request to you If you are not able to repair my mobile which is already submitted on[protected]:20:14 at DADAR Mumbai-Y CARE Please give me to replacement of the new mobile as same.

One surprising Incident or explanation is given me to customer care person before 25 days when i called him to two time, that time he told me to wait for 25 days whatever services center given to you.
But now a day Xiaomi Hotline: [protected] person told me to contact direct to the cervices center because he have not any information of my mobile.

Manish Bisht
[protected]

This is the Address of Service Center:
Star Mall, 202, 2nd floor, , N. C. Kelkar Road, Kelkar Wadi, Dadar, Mumbai, Maharashtra 400028
Phone:[protected]

Aug 31, 2017

Complaint marked as Resolved

after complain on same day service center called and I am very happy to get back my mobile after 25 days. Thanks for all consumer complaints officer to resolved my issue in time.

Nov 04, 2016

joshi600's response I was been given defective piece by mi redmi 3s prime want to take legal action otherwise contact me on [protected] i purchased mobile the mobile doesnst works i have talked to mi customer care there is no response to my complaint i request the authorised person to look into the complaint as soon as possible contact me as on above mobile number

Nov 07, 2016

Updated by BishtM Very Bad service...

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N

Nishant sharma7576

Nov 7, 2016

My Redmi mi 3 doesn't work with any earphones ... It doesn't connect to the earphones. Do I have to buy only xiomi earphones or it is a phone problem

J

joshi600

Nov 7, 2016

Xiaomi India — Mobile defeative piece given

Complaint number 161019_000409

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I have purchased the phone on[protected].And i was able to properly use only for 2 months.The touch works automatically and a sound comes from phone and a pop up google page comes.Ihad given to service centre banglore and thy told the problem is resolved.Still i faces the serious issue.I cannot even use t for day to day activities .I need ma complaint to be resolved.Else i will take action against this.

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Address: Bharuch, Gujarat, 392001

Website: Mi customer care

I had purchase mi note 3 Mobile from Amazon.in. After a two month my mobile use to switch off. So I had registered pick up service for service of Mobile by mi pick service. But it's almost 1 month and my mobile is still not repaired and there is only I reply under process. Since last month I am without my mobile. So I request you to give replacement or refund of my mobile. Pls solve this problem as soon as possible.

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R

rasul shaikh

from Mumbai, Maharashtra

Nov 7, 2016

Need to visit service center 3 times for camera issue
Service center told me that they replaced camera but they lie to me

I am not receiving my mi note 3 Mobile phone from service center for last month and half. - Comment #2593056 - Image #0

I am not receiving my mi note 3 Mobile phone from service center for last month and half. - Comment #2593056 - Image #1

G

Gourishankar kar

from Bhubaneshwar, Odisha

Nov 7, 2016

Sir I am a red mi note 3 user my hand set has screen problem screen is not working. I have brought the phone one month ago from mi store. It is too bad . customber service not answaring my call. Plz replace my phone of solve my problem.

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