Xiaomi India Complaints & Reviews

I bought mi earphones in may 2016. And it stopped working in the month of september ending. I know i am registering this complaint very late because i was not aware of the warranty period of mi earphones. Today i came to know that its warranty period is 6months and my earphones has not exceeded its warranty period yet. So i am registering this complaint. I just hope that my complaint will be addressed properly. The cost of my earphones was rs.300 & rs.50 shipping charges at that time.

Hiii my self shashikant pandey i have buy online mobile from mi store after 5 months i am facing some problem in chhattisgarh there are no service center then i am calling at mi customer care he gives me suggetion we have pickmi service to pick your phone from your home then repair then delivered your phone at your home you will have to pay 189 for this service i have asked to what is approx time in that process they says approx 15 days i am aggried for that service and i have pay 189 dated 27/09/2016 (reference number [protected]) my phone is deliver 6 oct 2016 then after days i called in mi customer care and ask about my phone he hold me my phone is back in 7 days and give me time 27/10/2016 but i have not received my phone .please complane a file about xiaomi mi india company .

Actually i hv purchased redmi 3s prime order no. [protected] and received damage condition so i loged a call on 23rd august. they called replacement team will call u within 24 hr but now 60 days gone but still not received any call. again and again they call please wait some time, have patience etc... i want to replace my mobile kindly help me and take a action. thanku

Hi,
I bought my xiaomi redmi 3s from mi official site but the product hanged and when i tried switching it off it went to bootloop. i've complained about it but i haven't received a reply from thr customer care my order id is [protected].
My complaint no. is[protected]. i want refund or replacement as soon as possible. the customer service executive said that the phone will be taken back in 24 hours but no one have connected with me plz respond.
Thank you.

Sir this is in regard to the order number: [protected]. i ordered redmi 3s prime gold. sir the mi phone is discharging a lot of heat and it is under return policy of company till now 10 days has not past from the date of purchase. so kindly arrange return and i want refund of the complete amount as soon as possible otherwise i have to file a consumer complaint. so request u to arrange to the pickup of this product and give refund of the amount.

Vishal chahal

Mobile no. [protected]

I had buy a xiomi redmi note 3 gold 32 GB phone 3 month back . I used it only 2month then battery problem started . so I send it for repair to mi centre by pickmi service. I send it on 4 October . it has reached to them on 12 but still no update about phone or anything they have given me . I called customer care everyday still they ask to wait only . no reply about condition and when I get my phone .
Inquiry number is -[protected]
Plz help.

I had recently purchased a Xiaomi Redmi Note 3. On Friday, while i was using my phone it hanged and redirected to the "MI Icon" which appears during boot process. I waited for the battery to get discharged and later connected it to my laptop, even then it didn't turned on!

On 28th Oct'2016 I called at Xiaomi service center situated in noida at 11:00 am but no one picked up my call. Later I took the cell to the service center (Noida, sector 18) at 3:00pm Friday, 28th October'2016 and i found that the service center was closed before its scheduled timings i.e. 6:00pm.

I tried calling Xiaomi customer care number but the customer care executive were not supportive. If Xiaomi can't provide a quality service and a quality device then what's the need of manufacturing and promoting it?

Please suggest!!!

Regards,

Bought redmi note 3.
After using few weeks, it's worrying me.
It's not allowed to operate the phone.
So i lodged complaint about the issue on september 26th, today is 30th october.
Service centre guys took the phone for inspection. On september 26... They owe me to return in 2 weeks.
So 2 weeks means what, and when will you guys return my phone. Stop the chinese things in india.

Give back my phone asap.

Redmi note 3-service order-wxin[protected].

I have given my handset for battery subboard replacement in Kochi service centre they have taken 2 months for service while giving back they have replaced my original redmi 1s battery with redmi 2's battery and asked me to replace the battery.while informed regarding this they are not ready to accept their mistake and not ready to give my original battery back.they behaved very badly.no proper resolution from the online customer support department also.

Hi i had given my redminote 3 to mi Visakhapatnam service center as it was not charging after 3 months of purchase on 17/09/2016 but till so far even after 42 days no response from mi service center guys and they are not picking call, saying no parts available when visit them and not replies on wapp see attached screenshot. my service request no. is wxin[protected] and imei no. is [protected].

Hi team,

I have purchased mi note 3 product in mi store on september 15th and received the product on sep19th via bluedart courier. When i opened the product inside it is bent fully and damaged. Immediately i have called mi customer care and raised a request for replacement. The raised complaint reference number is[protected]. And have given more than 20 snap shots also.

Since september 19th, daily i am tracking the status but till now i haven't received a single update from customer service. I am more worried about my money. It's worth of 11999 rupees.

No one has given a call to pic the product for replacement. There is no single call i have received till now.

Kindly please take action and resolve my issue as soon as possible.

Email: [protected]@gmail.com

Thanks and regards,
Zuberia mohammed.
+91-[protected].

I have placed the order for redmi 3s 16 gb on mon, 24-oct-2016 12:28 pm and the devise got delivered yesterday evening.

I am facing the below issue for the devise delivered.

1) i am getting only 7.40 gb out of 16gb of total memory. I have not installed even a single application other than default application provided by the phone. (Snap shot attached)

2) i feel that phone sound is quite low, if the phone is inside in pocket we hardly hear the sound.

3) i have compared the redmi 3s with redmi 2 prime and i feels that the phone screen colour is quite different i mean if i say while colour in redmi 3s it seems yellowish white. It happens with all the colour. I have tried with colour saturation and brightness settings but there is no difference.

There is no refund policy in the company and some one is saying to go and visit customer care center and another guy from customer care is saying that wait for a call from the concern department.

I feel i am trapped now with no option left.

I am very much disappointed from your service.

Job sheet number - wxin[protected]

This is regarding my redmi note 3 phone which has been given to the indiranagar, just after the 4 months o[censored]se, at indiranagar, bangalore service center on 17th oct 2016. i am not getting any proper response the mi support team, that why it has not been repaired within the said timeline. it has been promised that the phone will get repair in 10 days but still my phone has not been repaired.

I have raised so many service request but no one bothers to take care of it.

Below are the service request details:

[protected] this has been closed saying that, i am not able to contact service center. but in fact, i raised this service request on the day i visited the service center. i submitted my phone and got the job sheet at 17th oct. 12:54:48 hrs., after that i raised a service request at 2:00 pm to make him aware that my phone should get repair within the time they made me assured about it, and this request has been closed saying that "i am not able to contact service center"

[protected] this service request has been raised on 24th oct. after when i visited the service center and they said the parts is still not available. i have been promised that i will get call back within 24 to 48 hours from the backend team. they confirmed me on that day that they will escalate the issue but still never received call back from the back end team.

[protected] on 28th same service request, this time they said they have escalated with priority and will get call back. i spoke with supervisor ankush, he promised me that he will research my case and will provide an update within 12 to 24 hour. no response from anyone, again i called today on 29th still they say you will get call back

Work order no wxin[protected]: worst service defective spares.

I am very big fan of xiaomi, by that i made a purchase of mi4i, since i like very much, i have maintained it neatly.

Unfortunately it was fell down, screen got damaged, i made a decision to replace the screen, with in 1 week my phone was not working after replacing the screen, since i was very busy at my work i made it to visit service centre in hub mall in hope form circle, it was permanently closed.
I visited marathahalli service centre, they are not responding for more than 3 weeks, i visited again to check my phone status, now they are telling different stories.
No engineer available to check.
Screen to be replaced.
I think it is better to write en email to you get response.

I am happy to attach the bills and invoice.
Let me know if you need for verification.
Looking forward for your support.

I have ordered a redmi 3s mobile on 16th sep 2016, bit the same has not been delivered since 2 month neither i got refund for the same

It's very pathetic service mi and blue dart has created in last couple of month. The whole story is to wait for 3 month to get a replacement. Even after waiting for so long the shipment is not yet received. The blue dart has given a status "network issue" on 18th sep 2017, but status has not been changed till today (Expected date of delivery-26 september 2016).

The order no #[protected] has not been delivered me since 2 month. However the same has been lost / missing from courier partner bluedart since 17th sep 2016. As per my request the order has been cancelled from mi india team before 30 days but still the refund value has not been credited to me

As the order was cod order, i have sent my bank details where the relevant amount of the phone needs to be credited.
As per the discussion via interaction id #[protected] i suppose to get the refund of the phone by 4-5 days. But it's 30 days over and i did not get any refund

My order id is :- [protected]
Bluedart tracking id is:- [protected]

Please help

My redmi note 3 has totally dead after just after 15 days and my mobile has been picked by pick me service at 5th of october and they made commitment that they will hand over my repaired mobile in 10 to 12 buisness days but its 23 days and they say u ll get your mobile sonn . but i am hearing that from more than a week i m totally just harrased by redmi service . i want my mobile as soon as possible . company s commitment is nothing just they dont have any answer regarding my phone.same answers all the time

I am an user of Xiaomi MI 5. I have been receiving Xiaomi v8.0 update notification for 2-3 months but I was avoiding to update the same. Recently I agreed for update and after update the device doesn't boot, it's stuck in MI logo.
Now after visiting service center and talking customer care I get only one solution complete format of device and LOSING all DATA.
It makes me wonder how a company for it's flagship product provide such an irresponsible solution to fix their BUGGY SOFTWARE UPDATE.
First of all their Buggy Software Update caused all the harassment and on top of that they had HACKY solution.
To worsen the matter their customer care and service center BLUNTLY REFUSE to register a complaint regarding the same. They said that the solution of formatting the phone is fine.
I request for further escalation of the issue to the right team to address the problem but it seems they are simply ignorant to PHONE problems and customer grievances.
I would like to know options and path to put and take forward the issue.
Thanks,
SP

I booked my redmi 3s prime on 28/09/2016, in mi website and it come in my hand 02/10/2016 after 8 days on 10/10/2016 my mobile stoped working i sent email for replacement and went to service center vashi they give me service record of mobile and i called customer care for replacement they agree for that and i sent my mobile in my own cost by dtdc curior service it reached banglore warehouse dated on 17/10/2016 and now its 24/10/2016 yet my new replacement product is not sent by them my Incident id is[protected] customer care said that when it reaches warehouse we send replacement and yet they didn't send my new mobile if you want to send please refund my money 8999+550= 9599 Rs 550 is curior charge

Dear sir /madam
i had given my Redmi note 3 which i had purchase last month but there was battery issues with phone it was given on 28/09/2016 . they said the problem will be resolved within 15 days and the phone will be given back on 15/10/2016
but on 15th they said becoz supply is not coming it will be given back to you on next thusday but now one month is completed n still we had not got our phone back from service centar .
if only battery replacement is taking one month then i don't how your product is going to survive in market . i hope you can understand my situation from last one month .
thank you

I recived an defective product from mi.com about 3 days ago and the phone is not even turning on the phone is redmi 3s i contacted mi customer care they said to just wait to get the call from thier soupport team but they never called it has been 3 days they told me that they will call in 24-48 hours but they never called and they are just wasting my time. The complain id number is[protected].