Claimed

Xiaomi India Complaints & Reviews

www.mi.com/in

1

Updated: Feb 22, 2026

Complaints 6151

Resolved

259

Unresolved

5892

Bad 😕 It seems that Xiaomi India has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.

Complaints

Contacts

File a complaint to Xiaomi India

Having problems with Xiaomi India?

File a complaint and get it resolved by Xiaomi India customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT

Mobile Handsets

Xiaomi India

Xiaomi India reviews & complaints page 209

Newest

Newest
Most Helpful
Most Popular
Resolved
Contains Photos or Videos
Oldest

Address: Anantapur, Andhra Pradesh, 515801

Website: www.MI.com

Hi team,

I have purchased mi note 3 product in mi store on september 15th and received the product on sep19th via bluedart courier. When i opened the product inside it is bent fully and damaged. Immediately i have called mi customer care and raised a request for replacement. The raised complaint reference number is[protected]. And have given more than 20 snap shots also.

Since september 19th, daily i am tracking the status but till now i haven't received a single update from customer service. I am more worried about my money. It's worth of 11999 rupees.

No one has given a call to pic the product for replacement. There is no single call i have received till now.

Kindly please take action and resolve my issue as soon as possible.

Email: [protected]@gmail.com

Thanks and regards,
Zuberia mohammed.
+91-[protected].

Nov 01, 2016

Updated by zuberia Hi Team,

Could you please let me know when I can know the status or progress about my complaint?

Thanks and regards,
Zuberia Mohammed.
+91-[protected].

View replies

V

Vikspari

from Delhi, Delhi

Oct 31, 2016

I order redmi note 3 gold mobile before 10 days...I waiting for delivery but uptil I can't get my mobile...please help to resolve my problem getting late delivered

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Address: 110001

Website: www.mi.com/in

I have placed the order for redmi 3s 16 gb on mon, 24-oct-2016 12:28 pm and the devise got delivered yesterday evening.

I am facing the below issue for the devise delivered.

1) i am getting only 7.40 gb out of 16gb of total memory. I have not installed even a single application other than default application provided by the phone. (Snap shot attached)

2) i feel that phone sound is quite low, if the phone is inside in pocket we hardly hear the sound.

3) i have compared the redmi 3s with redmi 2 prime and i feels that the phone screen colour is quite different i mean if i say while colour in redmi 3s it seems yellowish white. It happens with all the colour. I have tried with colour saturation and brightness settings but there is no difference.

There is no refund policy in the company and some one is saying to go and visit customer care center and another guy from customer care is saying that wait for a call from the concern department.

I feel i am trapped now with no option left.

I am very much disappointed from your service.

Oct 23, 2016

Alfin Sheikh's response Pls help fast I have loose 12000

Oct 25, 2016

Shivansh malik's response As above describe

Oct 31, 2016

Updated by rakesh.ranjan153 Still Waiting for the phone to get replaced. No update from Xiaomi.

Nov 01, 2016

Updated by rakesh.ranjan153 Yesterday received a call from MI Banglore team, They said to visit service center and get the phone diagnosed.
they will give a job sheet number and refer that number to customer care team then they will process the replacement.

is this the way, how can a working person visit service center and that so their service center people didn't pick the call at all, we have to wait for 02 hour just to get your number.

horrible experience with MI.

was not expecting this.

Let see what happen next.

View replies

S

Shivansh malik

Oct 31, 2016

My handset Proximatry sancer not working & my adaper is short circuit due to high voltage and my jio sim does not get a good speed while other company hand set using normally. Get resolve these problems soon.

A

Alfin Sheikh

from Unnao, Uttar Pradesh

Oct 31, 2016

Sir mere cell ka uper se screen tuta huya mila

Helpful

Found this helpful?

2 Comments

Post your Comment

Comment Guidelines

Address: 560017

Website: www.mi.com/inwww.mi.com/in

Job sheet number - wxin[protected]

This is regarding my redmi note 3 phone which has been given to the indiranagar, just after the 4 months o[censored]se, at indiranagar, bangalore service center on 17th oct 2016. i am not getting any proper response the mi support team, that why it has not been repaired within the said timeline. it has been promised that the phone will get repair in 10 days but still my phone has not been repaired.

I have raised so many service request but no one bothers to take care of it.

Below are the service request details:

[protected] this has been closed saying that, i am not able to contact service center. but in fact, i raised this service request on the day i visited the service center. i submitted my phone and got the job sheet at 17th oct. 12:54:48 hrs., after that i raised a service request at 2:00 pm to make him aware that my phone should get repair within the time they made me assured about it, and this request has been closed saying that "i am not able to contact service center"

[protected] this service request has been raised on 24th oct. after when i visited the service center and they said the parts is still not available. i have been promised that i will get call back within 24 to 48 hours from the backend team. they confirmed me on that day that they will escalate the issue but still never received call back from the back end team.

[protected] on 28th same service request, this time they said they have escalated with priority and will get call back. i spoke with supervisor ankush, he promised me that he will research my case and will provide an update within 12 to 24 hour. no response from anyone, again i called today on 29th still they say you will get call back

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Bangalore, Karnataka, 560067

Work order no wxin[protected]: worst service defective spares.

I am very big fan of xiaomi, by that i made a purchase of mi4i, since i like very much, i have maintained it neatly.

Unfortunately it was fell down, screen got damaged, i made a decision to replace the screen, with in 1 week my phone was not working after replacing the screen, since i was very busy at my work i made it to visit service centre in hub mall in hope form circle, it was permanently closed.
I visited marathahalli service centre, they are not responding for more than 3 weeks, i visited again to check my phone status, now they are telling different stories.
No engineer available to check.
Screen to be replaced.
I think it is better to write en email to you get response.

I am happy to attach the bills and invoice.
Let me know if you need for verification.
Looking forward for your support.

Oct 30, 2016

Complaint marked as Resolved

No one called me back

Oct 30, 2016

Updated by budda9 This is not resolved

Oct 31, 2016

Updated by budda9 Hello this is not resolved

View replies

J

Junaid Ahmed Syed

from Ponnur, Andhra Pradesh

Jan 31, 2017

not resolved. Is there any use writing in this forum. Unresolved issues treated as resolved

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Address: 562106

Website: www.mi.com/in

I have ordered a redmi 3s mobile on 16th sep 2016, bit the same has not been delivered since 2 month neither i got refund for the same

It's very pathetic service mi and blue dart has created in last couple of month. The whole story is to wait for 3 month to get a replacement. Even after waiting for so long the shipment is not yet received. The blue dart has given a status "network issue" on 18th sep 2017, but status has not been changed till today (Expected date of delivery-26 september 2016).

The order no #[protected] has not been delivered me since 2 month. However the same has been lost / missing from courier partner bluedart since 17th sep 2016. As per my request the order has been cancelled from mi india team before 30 days but still the refund value has not been credited to me

As the order was cod order, i have sent my bank details where the relevant amount of the phone needs to be credited.
As per the discussion via interaction id #[protected] i suppose to get the refund of the phone by 4-5 days. But it's 30 days over and i did not get any refund

My order id is :- [protected]
Bluedart tracking id is:- [protected]

Please help

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Website: www.mi.com/in

My redmi note 3 has totally dead after just after 15 days and my mobile has been picked by pick me service at 5th of october and they made commitment that they will hand over my repaired mobile in 10 to 12 buisness days but its 23 days and they say u ll get your mobile sonn . but i am hearing that from more than a week i m totally just harrased by redmi service . i want my mobile as soon as possible . company s commitment is nothing just they dont have any answer regarding my phone.same answers all the time

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: 560047

I am an user of Xiaomi MI 5. I have been receiving Xiaomi v8.0 update notification for 2-3 months but I was avoiding to update the same. Recently I agreed for update and after update the device doesn't boot, it's stuck in MI logo.
Now after visiting service center and talking customer care I get only one solution complete format of device and LOSING all DATA.
It makes me wonder how a company for it's flagship product provide such an irresponsible solution to fix their BUGGY SOFTWARE UPDATE.
First of all their Buggy Software Update caused all the harassment and on top of that they had HACKY solution.
To worsen the matter their customer care and service center BLUNTLY REFUSE to register a complaint regarding the same. They said that the solution of formatting the phone is fine.
I request for further escalation of the issue to the right team to address the problem but it seems they are simply ignorant to PHONE problems and customer grievances.
I would like to know options and path to put and take forward the issue.
Thanks,
SP

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Pune, Maharashtra, 430038

I booked my redmi 3s prime on 28/09/2016, in mi website and it come in my hand 02/10/2016 after 8 days on 10/10/2016 my mobile stoped working i sent email for replacement and went to service center vashi they give me service record of mobile and i called customer care for replacement they agree for that and i sent my mobile in my own cost by dtdc curior service it reached banglore warehouse dated on 17/10/2016 and now its 24/10/2016 yet my new replacement product is not sent by them my Incident id is[protected] customer care said that when it reaches warehouse we send replacement and yet they didn't send my new mobile if you want to send please refund my money 8999+550= 9599 Rs 550 is curior charge

View replies

M

My Assets Com

from Mumbai, Maharashtra

Oct 28, 2016

We have a solution for your problems. It seems that the service provider is not helping you out.
Contact us and We would be happy to help you get your problem solved.
Please call us on : [protected] do check our App - https://goo.gl/73WmLV

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Address: 400056

Dear sir /madam
i had given my Redmi note 3 which i had purchase last month but there was battery issues with phone it was given on 28/09/2016 . they said the problem will be resolved within 15 days and the phone will be given back on 15/10/2016
but on 15th they said becoz supply is not coming it will be given back to you on next thusday but now one month is completed n still we had not got our phone back from service centar .
if only battery replacement is taking one month then i don't how your product is going to survive in market . i hope you can understand my situation from last one month .
thank you

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: 741235

Website: mi.com

I recived an defective product from mi.com about 3 days ago and the phone is not even turning on the phone is redmi 3s i contacted mi customer care they said to just wait to get the call from thier soupport team but they never called it has been 3 days they told me that they will call in 24-48 hours but they never called and they are just wasting my time. The complain id number is[protected].

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Patna, Bihar, 800004

Website: micare

I bought a phone mi prime.and only 15 day work .phone is automatic switch.then phone is not working.i contact service center kankarbagh Patna.my phone is accepted and two months after not repair.I said costomer care
Costomer care said to wait for seven day.again seven day contact costomer care
Said wait seven day .finally my problem is not resolved my is not return in care.
Please help me

Oct 27, 2016

Updated by tinku.t4u My complain no[protected]

View replies

O

oqwowhwbs

from Vasai-Virar, Maharashtra

Oct 27, 2016

I got my phone bent in my pocket can u please just tell me what should be done i m worry its not totally bent its just a slightly bend i can see for away but when i use to see in details i see the damage plzz let me know your opinoin regarding the issue i hope i will get your help thank you

R

Rushikesh Punse

from Mumbai, Maharashtra

Oct 27, 2016

I borrow mi note 3, 3gb, 12000 from snapdeal and after 10 days its battery is going to low when i wake up in morning it gets upto 12 or 13 % by 60 to 70% from night .it and also snapdeal coustomer care no not works properly so please take action againt it as quick as possible.

Helpful

Found this helpful?

2 Comments

Post your Comment

Comment Guidelines

Address: Kolkata, West Bengal, 768028

Website: mi.com/in

I bought a mi phone 3 months ago from snapdeal and it got damaged after 1 month only. Problem was that it was not taking charge. I gave it to service centre in park street kolkata. The job sheet that they provided said that complaint will be resolved in 15 days. Its been about 2 months now and i don't see any progress from their side. Hotline number is not working and their chat support doesn't connect very well. I don't know what should i do. I have tried calling them hundreds of time but it always says busy. I live in burla in odisha and going to kolkata to communicate with service centre is not easy. I prefer hotline or chat support amd it seems to be mi's tactics to hold their customers.
Job sheet no. Js[protected] nd complaint id[protected]

View replies

D

DrDilip Dharamdas Khemwani

from Akot, Maharashtra

Oct 27, 2016

It is heating while charging gaming & on internet use it heats so much on video calling . I just want to return this handset

S

sureshashu

from Delhi, Delhi

Oct 27, 2016

I bought redmi2 mobile imei [protected]and searial no is 11207/20479677 custmer name suresh .in my phone .sim card slot not working .[protected] i visit hisar services center your services center executive bad beahive me.i am shoked .please change your exective method.i hope .m.[protected]

Helpful

Found this helpful?

2 Comments

Post your Comment

Comment Guidelines

Address: 500039

Website: www.mi.com/in

I have purchased a redmi note 3s prime from xiaomi site on 17th October and i received it on 20th October, now I really regret why I have chosen this phone.
The moment i received it i have opened it with excitement. this is the least expectation of any buyer the he will get the proper product, but I found it is a defective peace. Very disappointed with it
The (Glass) screen is not properly attached to it. i spoke to customer care people and asked me to send the pictures of mobile to service.[protected]@xiaomi.com, and i sent it.
till now i did not get any reply from mi team.
When i call customer care they keep on asking me to wait for more 24 hrs we do not have any update from concern team.
I don't understand what concern team is here. I paid the money on 17th and till now am not able to use the phone. when there is problem from your end why should i suffer
i don't have other mobile to use. you should understand it is a daily usage product. and i have waited long enough and suffered a lot and fed up speaking to customer care people
can some one look in to this and help me out
and on 25th some one from escalation team called me and asked me to send me the flyer and box pictures to xiaomi.in, i asked him why did't ask me in the first place when i sent the pictures of mobile. he said we got the update and we are asking you and again i asked him when will i get the proper product, he said i don't know we need to wait for the update from concern team.
Till now there is no proper information when i will get the proper product asked them for refund they say that there is no option for refund.

Please find the picture of the mobile which i got in the package
Order ID - [protected]
Question Reference #[protected]

Thanks
vamshi
[protected]

View replies

G

Gungun S

Oct 27, 2016

Issue with mobile signal attachement.
The product is new and it never works fine on mobile data. Never connects to 3g or 4g automatically. Even when connected manyually keep on flapping in 2 minutes.

A

abhigkp9999

Oct 27, 2016

My mi 1S data cable has spoiled and i want to by a new data cable
From nearest xiomi service centre.

Helpful

Found this helpful?

2 Comments

Post your Comment

Comment Guidelines

Address: 486001

Website: Mi.com

My name is kartikey Tiwari. I have faced problem with my redmi 2 prime which stopped working automatically so I have submitted my product on 2nd September[protected] in Rewa service center. After having hundreds of calls to customer care no information is been provided by Xiaomi customer care. Their service is very pathetic.After waiting almost 2 months the company provides me redmi3s handset only (without charger, usbcable and packaged box )

Problems I faced

1) Company says seal packed brand new redmi3s prime to be provided but service center guys gave me only redmi 3s handset (without charger, USB cable and packaged box ). Something is fishy here

2) Not providing charger is big issue as redmi3s required 2amp charger whereas redmi 2 prime required 1amp charger.

2) no updated information eachtime from customer care as no coordination with service center and company's policy.

3) service center guy says whatever they want without any logic. Such as saying many other customer products are not repaired even after waiting for six months. (See here level of there after sale service)

4) No certainty of anything they always says thing which is uncertain, voque and empty words.

5) backend team never contacted me in 2 months after saying we will connect you in 48 hours (7-8 time) (see level pathetic service)

6) Calls connect only after minimum dialing 10-15 times.

What I demand
1) brand new redmi 3s prime as promised
2) warranty extension as my product is in service center for almost 2 months.
3) Compentation from Xiaomi as mantle torture and harassment.
4) customer friendly support
5) drastically improve their Pathetic service

Please provide solution ASAP because I have wasted my All of time and energy in customer care and service center.

Name - Kartikey Tiwari
My Email. - [protected]@gmail
My Mobile No. - [protected]
Jobsheet no. - WXIN[protected]
Submitted on. - September 2nd 2016
Submitted at - Computer care, HCL, shipping plaza Rewa MP
Service center phone no. - [protected]

Oct 21, 2016

Jain Kc Manu's response I have bought a redmi note 2 months ago but their exists a speaker mic complaint.Regarding the complaint we went to service centre and they told it will took up to 3 - 6 Months ...so much delay for replacing the mic...So i need to replace my speaker mic as soon as possible

View replies

J

Jain Kc Manu

Oct 27, 2016

I have bought a redmi note 2 months ago but their exists a speaker mic complaint.Regarding the complaint we went to service centre and they told it will took up to 3 - 6 Months ...so much delay for replacing the mic...So i need to replace my speaker mic as soon as possible

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Address: Mumbai City, Maharashtra, 400013

Website: Indian consumer complaints

Hie my mobile back has been heating from so many days because of this below the camera it has burnt and my camera and earphones slot is not working and from 25 days my cell was there in gallery draw as they didn't gave my mobile for any repairing and yet when i gone to take my cell they are saying more 25 to 30 day will be needed plzz see to it or else i have to take some strict action towards ur product it's mine humble request from u plzz see to my complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: 562106

Website: Xiaomi mobile

To created awareness...no one should purchase xiaomi mobile...because sales after service back up is poor...

when i had complain to them on their service e mail i.d ('Xiaomi India Customer Services')

they have blocked me.

Kindly have a look on trailed e mail...

This is an automatically generated Delivery Status Notification

THIS IS A WARNING MESSAGE ONLY.

YOU DO NOT NEED TO RESEND YOUR MESSAGE.

Delivery to the following recipient has been delayed:

[protected]@mailsy.custhelp.com

Message will be retried for 0 more day(s)

Technical details of temporary failure:
Google tried to deliver your message, but it was rejected by the server for the recipient domain mailsy.custhelp.com by filtersy12.rightnowtech.com. [205.223.87.133].

The error that the other server returned was:
554-Service unavailable; Client host [mail-pf0-f171.google.com] blocked using 554-Barracuda Reputation;
554 http://www.barracudanetworks.com/reputation/?r=1&ip=223.30.62.50

Oct 26, 2016

Updated by hitesh master2712 Dear Dimple Madam,

I thank you very much for your feedback. As per my correspondence of[protected].
Please give me update when shall i hear a response from your service centre.
Its almost more then month.

I have given my handset to the service centre on 26 September 2016.
Its[protected] today i have not got any update or reply from any one except you.

I personally thank you very much and requesting you to resolve my problem at the earliest.

Yours Truly

Hitesh R Master
[protected].

Bhargav Jariwala

[protected]

From: Xiaomi India Customer Services [mailto:service.[protected]@xiaomi.com]
Sent: 25 October 2016 15:19
To: hitesh.[protected]@luthraindia.com
Subject: improper service rendered by your customer service area of Surat City... [Incident:[protected]]

Recently you requested personal assistance from our on-line support center. Below is a summary of your request and our response.
Subject
improper service rendered by your customer service area of Surat City...
Response By Email (Dimple) (10/25/2016 03:19 PM)
Dear Hitesh,
Thank you for writing back. This is Dimple.

I would like to inform you that I have escalated the issue to the concerned team in order to receive an update on the same. I kindly request you to allow us some time to revert with an update and[protected] is the reference ID for your escalated incident.

In case if you have further queries, please feel free to contact us. We will be more than happy to assist you.

Regards,
Dimple
Mi India Customer Support.
Website: www.mi.com/in
Facebook: https://www.facebook.com/MiIndiaOfficial#!/XiaomiIndia
Web Chat Service: http://www.mi.com/in/service/online
Hotline:[protected]
Customer By Service Email (Hitesh Master) (10/25/2016 01:26 PM)

Dear Dimple Madam

I have sent you number of e-mail and I had a follow up with your service center.
But till far my complain is not being resolved.

Your improper service is being forcing me to create awareness to the other people
That they should not buy the XIAOMI Product. Or else they would suffer as I am
Suffering.

Today am going to spread on all the local app my facebook account and twitter too

About improper service provided by Xiaomi.

Yours Truly

Hitesh R Master

[protected].

From: Xiaomi India Customer Services [mailto:service.[protected]@xiaomi.com]
Sent: 22 October 2016 16:31
To: hitesh.[protected]@luthraindia.com
Subject: improper service rendered by your customer service area of Surat City... [Incident:[protected]]

From: Xiaomi India Customer Services [mailto:service.[protected]@xiaomi.com]
Sent: 24 October 2016 10:27
To: hitesh.[protected]@luthraindia.com
Subject: improper service rendered by your customer service area of Surat City... [Incident:[protected]]

Question Reference #[protected]
• Date Created: 10/21/2016 12:55 PM
• Date Last Updated: 10/22/2016 04:31 PM
• Status: ??????

From: Hitesh Master [mailto:hitesh.[protected]@luthraindia.com]
Sent: 24 October 2016 15:28
To: 'Xiaomi India Customer Services'
Subject: RE: improper service rendered by your customer service area of Surat City... [Incident:[protected]]

Dear Madam,

Can i have your contact number so that i can call you ?

From: Xiaomi India Customer Services [mailto:service.[protected]@xiaomi.com]
Sent: 24 October 2016 10:27
To: hitesh.[protected]@luthraindia.com
Subject: improper service rendered by your customer service area of Surat City... [Incident:[protected]]

Response By Email (Dimple) (10/24/2016 10:26 AM)
Dear Hitesh,
Thank you for writing back. This is Dimple.

I would like to inform you that if you have not yet submitted the device in the Mi service center please submit it and share the jobsheet with us that we will be able to assist you further.

If you have further questions, please don't hesitate to contact us. We will be glad to assist you further.

Sincerely,
Dimple
Mi India Customer Support
Website: www.mi.com/in
Facebook: https://www.facebook.com/XiaomiIndia
Web Chat Service:http://www.mi.com/in/service/online
Hotline:[protected]
Customer By Service Email (Hitesh Master) (10/23/2016 12:26 PM)
Dear Madam,

With reference to your received e-mail., am sending you the details as required in your e mail.

Kindly look into the trailed e-mail.

Yours Truly

Hitesh R Master

[protected]

Behalf of Bhargav Jariwala.

[protected]

Details are as under :-

I request you to send us below mentioned details so that we can escalate this issue to the concerned department for proper handling:

Name : Bhargav
Number :[protected]
Alternate contact no:[protected]
E-mail Id : ac Hitesh.[protected]@luthraindia.com
Job sheet number:
Device :
Purchased from :Rocket KommerceLLP., 4th Floor., Plot No 183 to 197. &254 to 258.
Bommasandra Jigani Link Road., Bommasandra Industrial area., Bommasandra
Banglore 562106.
Name of service center: Katargam Surat - HCL.

Products Information
Product Model Redmi2-FDD-IN-Enhanced-White-Flipkart
Expiry Date[protected]
Accessories Mobile Phone
Cosmetic Good Appreance

IMEI (MEID) :- [protected]
SN 11207/20243461.

Service Center :- Katargam Surat - HCL.
Contact Person :- Dipak Raparka
Create Date :[protected]:54:11.

Address of service center:
Reason: Network not working.
Statement of service center:Network Fault.

From: Xiaomi India Customer Services [mailto:service.[protected]@xiaomi.com]
Sent: 22 October 2016 16:31
To: hitesh.[protected]@luthraindia.com
Subject: improper service rendered by your customer service area of Surat City... [Incident:[protected]]

Recently you requested personal assistance from our on-line support center. Below is a summary of your request and our response. If this issue is not resolved to your satisfaction, you may reopen it within the next days. Thank you for allowing us to be of service to you.
Subject
improper service rendered by your customer service area of Surat City...
Response By Email (Dimple) (10/22/2016 04:31 PM)
Dear Hitesh,

Greetings from Mi India Customer Support. My name is Dimple.

I understand that you are facing issue with service center. I know you must be eagerly waiting for your device to be fixed. I will surely assist you further.

We would request you to co-operate with our service center as they are authorized and trained experts they will not misguide you.

I request you to send us below mentioned details so that we can escalate this issue to the concerned department for proper handling:

Name : Bhargav
Number :[protected]
Alternate contact no:[protected]
E-mail Id : ac Hitesh.[protected]@luthraindia.com
Job sheet number:
Device :
Purchased from :Rocket KommerceLLP., 4th Floor., Plot No 183 to 197. &254 to 258.
Bommasandra Jigani Link Road., Bommasandra Industrial area., Bommasandra
Banglore 562106.
Name of service center: Katargam Surat - HCL.

Products Information
Product Model Redmi2-FDD-IN-Enhanced-White-Flipkart
Expiry Date[protected]
Accessories Mobile Phone
Cosmetic Good Appreance

IMEI (MEID) :- [protected]
SN 11207/20243461.

Service Center :- Katargam Surat - HCL.
Contact Person :- Dipak Raparka
Create Date :[protected]:54:11.

Address of service center:
Reason: Network not working.
Statement of service center:Network Fault.

If you have further questions, please don't hesitate to contact us. We will be glad to assist you further.

Thank you for being a valued customer. Have a great day.

Sincerely,
Dimple
Mi India Customer Support
Website: www.mi.com/in
Facebook: https://www.facebook.com/XiaomiIndia
Web Chat Service:http://www.mi.com/in/service/online
Hotline:[protected].
Customer By Service Email (Hitesh Master) (10/21/2016 12:55 PM)
From
Customer Information
Name Bhargav
Contacts[protected]
Address :- Surat Alankar Talkies., Ten Road., Bardoli Sugar Factory., Surat
Gujarat 394601.

Products Information
Product Model Redmi2-FDD-IN-Enhanced-White-Flipkart
Expiry Date[protected]
Accessories Mobile Phone
Cosmetic Good Appreance

IMEI (MEID) :- [protected]
SN 11207/20243461.

Service Center :- Katargam Surat - HCL.
Contact Person :- Dipak Raparka
Create Date :[protected]:54:11.

Dear Sir,

I had purchased the above mobile which is being narrated on the top with its IMEI Number.
After using the mobile i had been facing network fault in the device. For such failure i had
Given it to the service centre for repairing.

Time and again i am calling to the service centre whose number is[protected]Jeet Bhai)
for repairing status of my Mobile. But its Very disappointing that they are not picking my
call nor i am getting proper service from Them.

Am writing this letter that please attend my complain in a special case and do let me know
About status of my mobile whether it is going to be repaired or not.

So that i can understand what kind of action is required to be taken in future for such situation.

Yours Truly

Bhargav Jariwala

[protected].

Question Reference #[protected]
• Date Created: 10/21/2016 12:55 PM
• Date Last Updated: 10/22/2016 04:31 PM
• Status: Closed

Response By Email (Dimple) (10/22/2016 04:31 PM)
Dear Hitesh,

Greetings from Mi India Customer Support. My name is Dimple.

I understand that you are facing issue with service center. I know you must be eagerly waiting for your device to be fixed. I will surely assist you further.

We would request you to co-operate with our service center as they are authorized and trained experts they will not misguide you.

I request you to send us below mentioned details so that we can escalate this issue to the concerned department for proper handling:

Name :
Number :
Alternate contact no:
E-mail Id : ac
Job sheet number:
Device :
Purchased from :
Name of service center:
Address of service center:
Reason:
Statement of service center:

If you have further questions, please don't hesitate to contact us. We will be glad to assist you further.

Thank you for being a valued customer. Have a great day.

Sincerely,
Dimple
Mi India Customer Support
Website: www.mi.com/in
Facebook: https://www.facebook.com/XiaomiIndia
Web Chat Service:http://www.mi.com/in/service/online
Hotline:[protected].
Customer By Service Email (Hitesh Master) (10/21/2016 12:55 PM)
From
Customer Information
Name Bhargav
Contacts[protected]
Address :- Surat Alankar Talkies., Ten Road., Bardoli Sugar Factory., Surat
Gujarat 394601.

Products Information
Product Model Redmi2-FDD-IN-Enhanced-White-Flipkart
Expiry Date[protected]
Accessories Mobile Phone
Cosmetic Good Appreance

IMEI (MEID) :- [protected]
SN 11207/20243461.

Service Center :- Katargam Surat - HCL.
Contact Person :- Dipak Raparka
Create Date :[protected]:54:11.

Dear Sir,

I had purchased the above mobile which is being narrated on the top with its IMEI Number.
After using the mobile i had been facing network fault in the device. For such failure i had
Given it to the service centre for repairing.

Time and again i am calling to the service centre whose number is[protected]Jeet Bhai)
for repairing status of my Mobile. But its Very disappointing that they are not picking my
call nor i am getting proper service from Them.

Am writing this letter that please attend my complain in a special case and do let me know
About status of my mobile whether it is going to be repaired or not.

So that i can understand what kind of action is required to be taken in future for such situation.

Yours Truly

Bhargav Jariwala

[protected].

Question Reference #[protected]
• Date Created: 10/21/2016 12:55 PM
• Date Last Updated: 10/25/2016 03:19 PM
• Status: Escalated

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Kolkata, West Bengal, 700006

I Manoj Kumar Kuila had applied for Redmi 3S through MI.COM on 12/10/216 and I have received the Redmi3S phone in fully bend and damaged condition on 19/10/2016 @ 1.45 pm through Bluedart Courier.

After opening the box I see that the Box and Phone was in totally damaged condition, therefore, I have talked to your Customer care department with Ms Jyoti. She said to lodge a complaint against this damaged phone.
Complaint no is[protected].

I have send them a mails within 30 minutes about the damaged phone with the attachment of the images of the damaged phone twice after I talked to the customer care dept..
Thereafter, I received a mail from Mr. Manish where he replied that they will took this complain for replacement of the phone within 24 hrs, but till date they have not given any confirmation mail from their side.
That phone was very valuable to me and I need it urgently.

Please find the attachment the images of the damaged phone.

So, I kindly request you to look in this matter at the earliest and I need the phone as replacement or I need the money back what I have paid to them.

The details of the Phone are given below:

Customer Name - MANOJ KUMAR KUILA
Order Date - 12/10/2016
Order Place - KOTAK MAHINDRA BANK LTD, KOLKATA - 700001
Order no - [protected]
Invoice no.[protected]
Payment mode - Kotak Credit card

The details of the Bluedart courier is given below:
Waybill no- [protected]

Thanks & Regards,
Manoj Kumar Kuila

Dec 6, 2016

Complaint marked as Resolved

Dear Team, Thank you to indian consumer forum i am already return my value of phone thank you very much. Regards, Manoj Kumar kuila

Nov 05, 2016

Updated by Manoj Kuila Dear Team,

on 31.10.2016 at 06:04 pm Mr. Rana from xiaomi pvt ltd concact me and he told me that send a mail to him side and he write the mail i send the damage phone to there warehouse and send a mail to attached the courier details then send me a new phone in 5 to 7 day.As per the mail communication to Mr. Rana i send the damage phone and send a mail with courier details and i want to reverse the charge in my account.Today the status of courier already reached the phone.

Thanks & Regards,
Manoj Kumar Kuila.

Nov 19, 2016

Updated by Manoj Kuila Dear Team,

I do not received any phone as on date and i am contact with xiaomi customer care and they tell me that phone send me soon but still do not do any steep to send the phone.i am already pre paid the product.i don't know what i do please guide me and help me at the earliest.

Thanks & Regards,

Manoj Kumar Kuila.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Nashik, Maharashtra, 422101

Website: www.mi.com

Sir,

I have purchased 3 MI mobile from MI site and all are having VoLTE issue. Same has been informed to MI team and they committed to replacement but no one is called or come for pick up old mobile and till date new mobile not yet given by them. i am fad up with MI service. the are not response and keep our call on hold morethen 30 min. Plz help

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Bangalore, Karnataka

I just purchased redmi note 3 from amazon a month ago and now the touch keys are not working and the phone goes on vibrating automatically . When i had a conversation with the MI customer care they told me to give the phone for servicing but i needed a replacement because i have only used it for a month and it had started malfunctioning.When i called amazon call center they said it is none of their business...and they said that redmi note 3 have many issues... I said them they are doing business unethically selling a phone which they know is having many issues and fooling people.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: 575006

Website: www.mi.com

I had given my cell phone for repair using my Mi protect(One assist)
Its been more than 75 days and these guys simply giving the due dates and i din receive the cell phone till now. Each day am calling them for update and they are like you ll receive it today if not tom. Pl look at issue as soon as possible.
each day am spending ma half an hour of time by calling one assist people they give fake promises
my relationship number is :913018

View replies

OneAssist Consumer Solutions Customer Care

from Delhi, Delhi

Oct 29, 2016

Dear Srijeeth,

Greetings from OneAssist...!

We deeply regret for the inconvenience caused to you & appreciate your patience.

We are working on your case and we will keep you posted on any development in your . Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected]

Regards,
Team OneAssist

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines