Xiaomi India Complaints & Reviews

Hii
i got the mail from pick mi service and they have sent a payment link of logistic charge. but i am not supposed to pay a single rupee because the device was sent unsolved from the service center less than a month ago. my first inquiry number was [protected]. i had made a payment of Rs.3098 for changing the glass of the device and 189 as logistic charge.But the glass wasn't changed. and there is battery overheating problem which i had mentioned even while sending my cell for the first time. my new inquiry number is [protected]. pls resolve my problem.

I bought a this phone mi note3 32 GB within a month phone get auto restart in every minut . I visit to service centre they just giving me time but not giving me any information. From last 21 day my phone is in the service centre. Now I decide to appeal in consumer court. I am a middle class person from my savings I bought this phone in 11000 but now in just 1 month I getting the problems. If the service centre not giving me my phone within next 2 days. I appeal in consumer court and file a case on this company. In you can provide me any solution regarding this please call on my number [protected]. Thanks.

Hello,
I am harshit dave. I m appreciate xiomi for making such wonderful mobile phones. And i am regular customer of xiomi. And i have been using redmi note 3 since last 6 month. It works perfectly. And i refer all to buy this phone. Its only 6th month old. Suddenly yesterday it was switched off due to low battery. And i put for charging, but i saw that phone didnt start. Then i go to mi store in ahmedabad. Where i live. I wonder all the branches. But no one can satisfy me. Specially bodakdev branch's representative. Her name is bhargavi. She talks very rude to all customer. Then i go to bapunagar branch. And in c. G road and bodakdev and c. G road branch's technician says its only battery problem and battery is out of stock now. So please go to bapunagar branch and collect it. Your problem will solve. And when bapunagar branch's technician check he says there is a motherboard problem and all. So everyone has different opinion. I cant understand whats the hell is happening. I was suffering from 10 a. M to 9;00 p. M without lauch and dinner. And still i didn't get any solution. I just cant understand its only 6 months and how can its possible. So please help me i request you. I love xiomi a lot. Its a humble request. Please solve my problem i can claim on company i can do strick steps but due to my last expereince i dont want to do such things. So i am waiting for your response.
Invoice no:-ka-blr[protected]
Order id:[protected]
Name:-harshit dave
Contact no.:-[protected]
Email [protected]@gmail.com

Regards,
Harshit dave.

Dear mi team,

I am purchased redmi note 3 32 gb gold mobile on 4 months back in that problem started over hanging then its stopped working on 21st sept 2016 it is not charging also then i visited to kalyana nagar bangalore service centre on 22nd sept 2016 they told charging port to be replaced it will take one weak but now more then 28 th day no replay from call centre same service centre also,
O many time i called but nothing happened no one bother about replay.

I never seen before this kind of worst service, pathetic service in my life.

I hope u will helping me sotitout the issue.

Regard,
Bharath v m
Ph: [protected]
Email: [protected]@yahoo.in

I have bought redmi note3 5month ago,
after 3month mobile is not starting,
i went to mi service center 2 month ago,
but it is a waste of time, because they still didnot repair my mobile, they didnot tell anything about rapairing time.
i am totally hopless because they didnot pick my call.
i am fed up by this phone.
i am from bilaspur chattisgarh, how much time i will go to nagpur for this mi service center.
I WILL GOING TO CONSUMER FORUM FOR THIS WASTE MOBILE & YOUR BRAND, I WANT MY MONEY BACK.

I am murugan balamma from visakhapatanm
I have ordered redmi note 3 in amazonon[protected] within 20 days display is not working even it didnt fell down or anything done to the mobile i gave it to the service center they said that to come within 10 days but i have today i. E[protected] they said they have ordered for the display they said that to come after 25 days.
There is no immediate service given here. I mean in they given days
The moblie has been gifted by my brother on the occasion of his first salry arrival

Please i requesting you to change the piece and return me the new piece please...!!! 1

Sir/ mam
I have complaining you about my phone past four five months but no one is reverting me back and if they call they just say that they do something.
Actually i have given my phone to one assist to fix the problem but these guys didn't fixed the phone and told us that they are sending back my mobile.

When i got the mobile back it was without battery and back cover.. Kindly send my battery and back cover back or send me a new phone.
Regards,
Nyay priya sehgal

I ordered 2 xiaomi smartphones from mi.com on 13th October 2016, blue dart confirmed the dispatch of my order on 14th October 2016 and showed that the products expected delivery date is on 15th October 2016. but alas, i haven't received the product yet. unfortunately i have to convey you that a esteemed company as of yours fails to live up to the customers minimum expectation level.
the tracking id of both the smartphones are as follows, [protected] and [protected]
i would like you to look into the matter and resolve the issue as soon as possible. i want to have my smartphone as soon as possible. i expect that you will look into the matter and do the needful.

thanks in advance

Sunny Sahu
[protected]
sunnysahu.[protected]@gmail.com

Hii
I had problem such as abnormal display on the device like keypad typing some garbage numbers randomly, icons getting selected automatically. that's y i had sent my device through pick mi service on 17th september 2016 (inquiry number [protected]). i was asked to make a payment on 29th of rs.3098, as device dint come under warranty for physical damage. but the service center people returned my phone within two days without any repair. i have been requesting redmi customer care for second pick up as the device is not proper despite paying for the repair. but there is poor response from them. inquiry number [protected].

Hi,

This is reference to the mobile which i purchase from amazon but after month o[censored]se the battery got bubbles and display is bending due to that. when visited to service centre they ignore to the request and asking for the money to chnge the dispatch whereas the problem is with battery and they are talking about display, after this felt without proper training the guys are sitting in service centre only to grab money from customers even though if they are in waranty period. when visited other mobile repair shop one of my known he show me what exactly the problem is...hence request you to kindly train you people before recruiting. because after waiting an hour in service centre they give us such service.

as per waranty kindly change my mobile battery and do the needful.

MObile no [protected]
mobile IMEI no [protected]

Ordered on Apr 20,[protected]-9116307)

regards,
Shrinivas Bhandari

Hello
My redmi note 3 phone was having some problem with its speaker and mike. It was under warranty so i send it to the company. But now when i have received my phone (26/09/2016) i saw a dent on its left side corner and thus my brand new phone is not at all looking new. Please replace my phone because when i sent the phone it was without any dent. And due to all this replacement and sending my phone to you i lost some of my days from warranty periods. Now i went indore (M. P.) service centre then they are saying that my phone is out of warranty due to water but there is no sign enterance of water and my ahemdabad service never informed me about this and they put damanged plate in my phone. Beacause of this plate internet is not running properly in phone. Still my phone is not working.

Please do the need full as soon as possible and let me know.
Mob [protected]
Email: [protected]@gmail.com

Syska gadget secure — damage insurance claim

My phone was accidently damaged. I have submited my handset to syska 240 days before now. I am contacting syska since 8 months.
And i claimed mi-redmi irla vile prale prime mall service centre but his say no proper id proof and no document etc. This is a fraud policy
Today 240 days has been crossed and i still didn't get my cell phone.
Also they are cheating as by putting the false status of device on their website. The status is device repaired but the service center says that no work has been done on mobile yet. Every time i am calling their customer care i am getting a new reason behind delay
I am going to mi-redmi irla prime mall service centre (Vile prale) 10 time or more
But his problem not solve
And i will very unsatisfied this service (Mi-customer service center)
I hope you solve my problem

Syska cin no-[protected]
Mobile no-[protected]
Name - sachin singh

I went to mi service centre for repair my mi bluetooth speaker on 27/08/2016 and they took my speaker and said after 20 day you contact us and when i contact them they said from now 20 days more and till toady i didn't get my speaker.
My contact no - [protected]
Order id:[protected]
And i called customer care they said if stock is over then how they provide the speaker. please help me out i am facing problem
Speaker price: 2500
Color:blue

Sir i bought phone in aug...and now my phone is dead...and i had visited in gallery, they said to me for check the phone he is charged me rs.115
and after that they told me its damaged and cost arrived rs.3900 so the best part is that my phone is under warranty, , , , , and they dont know how to talk with anyone ...uneducated people...please help me..

thanks
mr.sandeep

I bought this mi note 3 phone from amazon on 18-may-2016. After only 3 months it started giving problem. Issue - abnormal shutdown every 2 - 3 hours. And every night it would shutdown automatically. Took it to service center 'infotel services, kolkata-700091, india'. Was informed that motherboard is faulty and need replacement. I submitted phone with service center on 24-aug-2016, and it is 19-oct-2016 today. So for approx two month neither have i got back my phone nor have i any status as to when i will get my phone back. Also, i have thus already lost 2 months of warranty period already.

R/sir,

It is not good you know that i purchased a mobile red mi -2 by online for your service. Uncertain with in warranty period, my mobiles have to come problems. First is back camera fail and then softwere is damage. Only when we open mobile miui only open, not other feature is run. I discuss xioami customer care and they replied to me regarding hardwere problem and will come to mi service centre at ludhiana. I went and he take a moble for regarding hardwere problems and returns to make a slip for its say one month time period will take. Sir. Time is already over, and they give not good reply. Service centre every time phone busy they not proper attend the phone. And not give a reply. They make a fool to th customer. And customer care reply by mail is not well they depend on service centre and wants take time to give reply after confirmation of service centre. Sir, service centre is not replied. I wait this reply last 20 days. And send to customer care per day mail. Sir, i want to know that i[censored] r not provided a good service why you are continue to run online business. You are not seeing a problem to customer. Your eyes is blind you sell a xioami mobile. Firstly, before you sell the product, you have to know the services problems like this. It is bad impact on yours. I take one step to create a problem to you. Kindly resolve the matter urgent basis.

Thanks

How can it be even possible that a sale which started at 2 PM ends in just 1 second! even less then that. If you guys have no desire to give away products then don't show it on your website. Leave this cheap way to bring traffic to your website.
At 02:00:00 sale starts and at 02:00:01 it shows it's out of stock! how can it be out of stock in bloody 1 second!!
A good way to fool the customers and publicize your site and products!! But you know what, only cheapsters do that.. GROW UP!!

I have brought a mi basic earphone from mi.com/in ordered on 5th Oct. 2016 and received on 15th Oct. But the earphone was defective and right ear have no sound. So immediately called to them and then I filed complained to them, they gave me a complaint no and told that they replace it with a new one but till there is no reply from them.They also told that they will pick up my product and replace it with new one. on 17the oct 2016 they called me and told me that they initiated my replacement process but two days after when i called to them and asked for my replacement process status they refused to pickup my defective mi earphone. what can i do now.so please help me. (complain no.[protected].

My name is aysha Khan i ordered redmi 3s prime mobile online by mi. com on 21sep and received on 27th Sep but after charging both charger and phone have heating problem so i contect to customer care hotline but they only given me replacement so i agreed and after replacement i received again redmi 3s prime mobile on 18/10/16 i have faced same problem so i again contect to customer care but they told me to visit services center Nagpur 90km away from wardha but they not giving me refund pls help me and solve my problem
My order no [protected]

I have purchased MI 3s Prime from the sale on Mi.com on 21 Sep, 2016.
It was delivered within a week.

On using that handset, I found there a defect in the LCD screen. There was a black shadow on the bottom of the screen.
I talked to the Mi customer care and shared the screenshots with them. They confirmed me with a mail that the handset will get replaced and their delivery partner will call me for a reverse pickup. But nobody contacted me. I regularly talked with the customer care for 5-6 days and they always keep on promising that they will contact me very soon. After a week, today I got call from MI customer care and they told me that the reverse pick cannot be done because the pin code to which the product was delivered doesn’t comes under the list of serviceable areas for reverse pickup. They told that I have to courier the handset myself and have to bear the cost for delivering the product to their warehouse.

Are you kidding me…
Guys, they said that they have different delivery partners for delivery and reverse pickup. This means if you buy any product from MI and that product has any defect then you may not get the service for MI.

I can’t find the logic that the area where you deliver but can’t give any service.

I even requested them that please tell the serviceable areas, I will give you an address of that area for reverse pickup, but they denied.

I had conversation over call so many time but I didn't get any solution of my problem, every time their executive promised me that we'll arrange a call from our senior executive or manager shortly but nobody contacted me till now. This is continue from past 10-12 days, now I was totally frustrated and I am not able to get solution from anywhere.

Yesterday, I got called by customer care. he told me that the reverse pickup cant be done as the pincode to which the product was delivered is not serviceable.
he told me that the company have different delivery partners for delivery and reverse pickup.
i am not getting the logic here. they can ship the product to a pincode but cant give service to the same pincode.
are you kidding me...
i already confirmed by the company in a mail that the reverse pickup will b done from your side and i have to handover the packed product to the delivery person for reverse pickup. and now they are neglecting thier own words...

Please help me because this happened with me but I don't want that any other person suffer with the same issue.

The money has been spent on this phone doesn't seems to be worthy for me.

Is anybody over there who can help me for the same?

Case details:
Mob. No. [protected]
incident id[protected]
order id [protected]

Thanks,
Saurabh Dhir