Xiaomi India Complaints & Reviews

Hello
My redmi note 3 phone was having some problem with its speaker and mike. It was under warranty so i send it to the company. But now when i have received my phone (26/09/2016) i saw a dent on its left side corner and thus my brand new phone is not at all looking new. Please replace my phone because when i sent the phone it was without any dent. And due to all this replacement and sending my phone to you i lost some of my days from warranty periods. Now i went indore (M. P.) service centre then they are saying that my phone is out of warranty due to water but there is no sign enterance of water and my ahemdabad service never informed me about this and they put damanged plate in my phone. Beacause of this plate internet is not running properly in phone. Still my phone is not working.

Please do the need full as soon as possible and let me know.
Mob [protected]
Email: [protected]@gmail.com

Syska gadget secure — damage insurance claim

My phone was accidently damaged. I have submited my handset to syska 240 days before now. I am contacting syska since 8 months.
And i claimed mi-redmi irla vile prale prime mall service centre but his say no proper id proof and no document etc. This is a fraud policy
Today 240 days has been crossed and i still didn't get my cell phone.
Also they are cheating as by putting the false status of device on their website. The status is device repaired but the service center says that no work has been done on mobile yet. Every time i am calling their customer care i am getting a new reason behind delay
I am going to mi-redmi irla prime mall service centre (Vile prale) 10 time or more
But his problem not solve
And i will very unsatisfied this service (Mi-customer service center)
I hope you solve my problem

Syska cin no-[protected]
Mobile no-[protected]
Name - sachin singh

I went to mi service centre for repair my mi bluetooth speaker on 27/08/2016 and they took my speaker and said after 20 day you contact us and when i contact them they said from now 20 days more and till toady i didn't get my speaker.
My contact no - [protected]
Order id:[protected]
And i called customer care they said if stock is over then how they provide the speaker. please help me out i am facing problem
Speaker price: 2500
Color:blue

Sir i bought phone in aug...and now my phone is dead...and i had visited in gallery, they said to me for check the phone he is charged me rs.115
and after that they told me its damaged and cost arrived rs.3900 so the best part is that my phone is under warranty, , , , , and they dont know how to talk with anyone ...uneducated people...please help me..

thanks
mr.sandeep

I bought this mi note 3 phone from amazon on 18-may-2016. After only 3 months it started giving problem. Issue - abnormal shutdown every 2 - 3 hours. And every night it would shutdown automatically. Took it to service center 'infotel services, kolkata-700091, india'. Was informed that motherboard is faulty and need replacement. I submitted phone with service center on 24-aug-2016, and it is 19-oct-2016 today. So for approx two month neither have i got back my phone nor have i any status as to when i will get my phone back. Also, i have thus already lost 2 months of warranty period already.

R/sir,

It is not good you know that i purchased a mobile red mi -2 by online for your service. Uncertain with in warranty period, my mobiles have to come problems. First is back camera fail and then softwere is damage. Only when we open mobile miui only open, not other feature is run. I discuss xioami customer care and they replied to me regarding hardwere problem and will come to mi service centre at ludhiana. I went and he take a moble for regarding hardwere problems and returns to make a slip for its say one month time period will take. Sir. Time is already over, and they give not good reply. Service centre every time phone busy they not proper attend the phone. And not give a reply. They make a fool to th customer. And customer care reply by mail is not well they depend on service centre and wants take time to give reply after confirmation of service centre. Sir, service centre is not replied. I wait this reply last 20 days. And send to customer care per day mail. Sir, i want to know that i[censored] r not provided a good service why you are continue to run online business. You are not seeing a problem to customer. Your eyes is blind you sell a xioami mobile. Firstly, before you sell the product, you have to know the services problems like this. It is bad impact on yours. I take one step to create a problem to you. Kindly resolve the matter urgent basis.

Thanks

How can it be even possible that a sale which started at 2 PM ends in just 1 second! even less then that. If you guys have no desire to give away products then don't show it on your website. Leave this cheap way to bring traffic to your website.
At 02:00:00 sale starts and at 02:00:01 it shows it's out of stock! how can it be out of stock in bloody 1 second!!
A good way to fool the customers and publicize your site and products!! But you know what, only cheapsters do that.. GROW UP!!

I have brought a mi basic earphone from mi.com/in ordered on 5th Oct. 2016 and received on 15th Oct. But the earphone was defective and right ear have no sound. So immediately called to them and then I filed complained to them, they gave me a complaint no and told that they replace it with a new one but till there is no reply from them.They also told that they will pick up my product and replace it with new one. on 17the oct 2016 they called me and told me that they initiated my replacement process but two days after when i called to them and asked for my replacement process status they refused to pickup my defective mi earphone. what can i do now.so please help me. (complain no.[protected].

My name is aysha Khan i ordered redmi 3s prime mobile online by mi. com on 21sep and received on 27th Sep but after charging both charger and phone have heating problem so i contect to customer care hotline but they only given me replacement so i agreed and after replacement i received again redmi 3s prime mobile on 18/10/16 i have faced same problem so i again contect to customer care but they told me to visit services center Nagpur 90km away from wardha but they not giving me refund pls help me and solve my problem
My order no [protected]

I have purchased MI 3s Prime from the sale on Mi.com on 21 Sep, 2016.
It was delivered within a week.

On using that handset, I found there a defect in the LCD screen. There was a black shadow on the bottom of the screen.
I talked to the Mi customer care and shared the screenshots with them. They confirmed me with a mail that the handset will get replaced and their delivery partner will call me for a reverse pickup. But nobody contacted me. I regularly talked with the customer care for 5-6 days and they always keep on promising that they will contact me very soon. After a week, today I got call from MI customer care and they told me that the reverse pick cannot be done because the pin code to which the product was delivered doesn’t comes under the list of serviceable areas for reverse pickup. They told that I have to courier the handset myself and have to bear the cost for delivering the product to their warehouse.

Are you kidding me…
Guys, they said that they have different delivery partners for delivery and reverse pickup. This means if you buy any product from MI and that product has any defect then you may not get the service for MI.

I can’t find the logic that the area where you deliver but can’t give any service.

I even requested them that please tell the serviceable areas, I will give you an address of that area for reverse pickup, but they denied.

I had conversation over call so many time but I didn't get any solution of my problem, every time their executive promised me that we'll arrange a call from our senior executive or manager shortly but nobody contacted me till now. This is continue from past 10-12 days, now I was totally frustrated and I am not able to get solution from anywhere.

Yesterday, I got called by customer care. he told me that the reverse pickup cant be done as the pincode to which the product was delivered is not serviceable.
he told me that the company have different delivery partners for delivery and reverse pickup.
i am not getting the logic here. they can ship the product to a pincode but cant give service to the same pincode.
are you kidding me...
i already confirmed by the company in a mail that the reverse pickup will b done from your side and i have to handover the packed product to the delivery person for reverse pickup. and now they are neglecting thier own words...

Please help me because this happened with me but I don't want that any other person suffer with the same issue.

The money has been spent on this phone doesn't seems to be worthy for me.

Is anybody over there who can help me for the same?

Case details:
Mob. No. [protected]
incident id[protected]
order id [protected]

Thanks,
Saurabh Dhir

I have purchased redmi note 3 from snapdeal n I received it on 15/10/16 n I forgot my pattern on 17/10/16 so I contact for help from that day but I still not contacted by mi . There is nothing to do for me. I'm very upset for no consumer support.
There is no option for how to unlock my device .
I have removed my fingers lock but I have sign in with my Google account [protected]@gmail.com.
Please support as soon as possible for the same.
Thank u

Dear sir,
I did not receive my product _ order number [protected]. It is showing "lost by courier team" when i am tracking my order. I also contact to delivery courier team and they said, they have informed mi india about the same and mi will refund me which i have paid. I also complaint mi customer care about the same and they provided me reference num.[protected]oct-2016) for my refund. You are requested please process my refund rs.9499 as soon as possible on my icici credit card account which i used for payment.

Escalated incident id :[protected]oct-2016). Still did not get any response. Please refund my amount on priority basis. More then 25 days has been passed from date of order.

I wish to complain about Redmi Note3-FDD-IN-enhanced-Golden, IMEI No. is [protected] and Serial no. is 12665/20143479. that I purchased on 25may2016, and location mayur vihar phase 3, new delhi 110096.

I am complaining because my mobile phone is not work properly like lining in the display of the phone and motherboard problem. my incident no. is[protected]

When I first learned of this problem, I contacted Nitin Kumar Goyal on 12 Sept. 2016 at Service Center RDC Ghaziabad HCL. and was told that My phone problem will be solved before 30 sept. 2016 but nothing could be done about my problem. I believe that this response is unfair. I would like a written statement explaining your company’s position and what you will do about my complaint.

Hi,

This is mahender, i saw the advertisement about Redmi 3S Prime, also Redmi Note 3 16GB, 20000mAh Mi Power Bank on news paper and also in the site, stating that its a diwali offer only for one rupee. Here so in order grab the things need to sign up with your facebook account, then i have done, but when the times come to grab that offered item, as soon as time started for pick up for that product, when clicked to grab that item, it says like, the item was out of stock .
Then if so the item was not there, then why company is offering fake offers, is to fool people?...and making company products advertise with these cheap tricks.

How can be it possible that the item is out of sale...if the time starts to grab the that offered item .i.e at 2:00 pm...even i started to grab item when the time is 2:00 pm...??

fake offers...to make people fool...

Have submitted my REDMI NOTE 3 in MI service center (Radiant, velachery, Chennai-Tamil Nadu).It has an issue in Handset mike.It was bought 1 month back only. didn't get any response since 2 months, service centre is also not updating for the same.Their Escalations are for eye wash.
Please help me to get my phone.

This problem hurting very much. I bought mobile for internet and calling but due to this fault i am completely unable to do internet which i need frequently. I also need compensation for my problem.
PLEASE RESOLVE MY THIS PROBLEM.THANK YOU SIR

I just want to purchase a Redmi 1S battery from MI for my Redmi 1S mobile phone which is not more than 2 yrs old.
1st: I talked with customer care chat service where they guide me the about service center list from which I already called and faced bad experiences.

One service center (Kolkata B2X Service Solutions 115/B Cannel Street, Sree Bhumi, Kolkata[protected] attend call and other service center (Kolkata MI Exclusive Service Center Infinity Benchmark Building, Ground Floor, Shop no. 1, Sector 5, Salt Lake City Kolkata 700091) I personally visit which is near to my office. Both are told product not available and not ensure when they can make it available. And suggest me I need to keep the handset with them until they can get the battery which is very illogical.

Below other two service center are continue not responding or switch off
Kolkata MI Exclusive Service Center, Arya Regency Building, NO 1, andul raj road, near Hazra crossing, behind jatindas park metro station, Kolkata - 700026. Phone - [protected] Switch off

AND

Kolkata MI Exclusive Service Center, 20-H, Park Street, Kolkata.
Phone[protected] Not responding till last 3 working days

Have so many email regarding this to customer care [protected]@mailsy.custhelp.com but the authority not ready take responsibility to arrange this product or not ready accept that service center number are not accessible.

It is not possible to travel each and every service center and ask for battery.

My Question is:
Why need to publish contact number ?
Is this a customer service?
Why just before 2 year the company obsolute it battery?

Mere hm 1s Mobile m documents disabled ho rha h
Or enable ka option nhi as rha h
M service center Jaipur gya unhone Mobile restore krke de Diya, problem ko solve hi nhi Kiya and chale jane ko bola
I am very unsatisfied for mi service
M ne customer care se baat ki unhone mail krke ko KAHA
Bt mail ka koi reply nhi kiya

I have placed an order on 12th, Oct and on the very same day i have placed a request for cancellation.I received a reply from Xiomi that i just need to deny the delivery and they will cancel the order as it has already been shipped. Now when i did the same the are not accepting the return and cheating with me. Now i neither have phone nor my money.

My mobile phone is unable to connect to any mobile network
I have tried inserting multiple SIM cards but it does not connect to any network
The current SIM that I use on the phone when put on other mobile it does connect to the network.
This failure has been continued to irritate me for quiet a few weeks now
Resolve this ASAP

Sir my mobile number is [protected] i purches in mobile mi redmi note 4g
I purchase in 1 year and warrenty in expire in short time sir
I conct ur surat service station in gujarat and mobile softwear upadte and i pay 200 ur customer care surat and bill pay me
But my phone and unlock after upadte mobile in customer care
Pls sole me arjent my issue sir