Xiaomi India Complaints & Reviews

I have brought a mi basic earphone from mi.com/in ordered on 5th Oct. 2016 and received on 15th Oct. But the earphone was defective and right ear have no sound. So immediately called to them and then I filed complained to them, they gave me a complaint no and told that they replace it with a new one but till there is no reply from them.They also told that they will pick up my product and replace it with new one. on 17the oct 2016 they called me and told me that they initiated my replacement process but two days after when i called to them and asked for my replacement process status they refused to pickup my defective mi earphone. what can i do now.so please help me. (complain no.[protected].

My name is aysha Khan i ordered redmi 3s prime mobile online by mi. com on 21sep and received on 27th Sep but after charging both charger and phone have heating problem so i contect to customer care hotline but they only given me replacement so i agreed and after replacement i received again redmi 3s prime mobile on 18/10/16 i have faced same problem so i again contect to customer care but they told me to visit services center Nagpur 90km away from wardha but they not giving me refund pls help me and solve my problem
My order no [protected]

I have purchased MI 3s Prime from the sale on Mi.com on 21 Sep, 2016.
It was delivered within a week.

On using that handset, I found there a defect in the LCD screen. There was a black shadow on the bottom of the screen.
I talked to the Mi customer care and shared the screenshots with them. They confirmed me with a mail that the handset will get replaced and their delivery partner will call me for a reverse pickup. But nobody contacted me. I regularly talked with the customer care for 5-6 days and they always keep on promising that they will contact me very soon. After a week, today I got call from MI customer care and they told me that the reverse pick cannot be done because the pin code to which the product was delivered doesn’t comes under the list of serviceable areas for reverse pickup. They told that I have to courier the handset myself and have to bear the cost for delivering the product to their warehouse.

Are you kidding me…
Guys, they said that they have different delivery partners for delivery and reverse pickup. This means if you buy any product from MI and that product has any defect then you may not get the service for MI.

I can’t find the logic that the area where you deliver but can’t give any service.

I even requested them that please tell the serviceable areas, I will give you an address of that area for reverse pickup, but they denied.

I had conversation over call so many time but I didn't get any solution of my problem, every time their executive promised me that we'll arrange a call from our senior executive or manager shortly but nobody contacted me till now. This is continue from past 10-12 days, now I was totally frustrated and I am not able to get solution from anywhere.

Yesterday, I got called by customer care. he told me that the reverse pickup cant be done as the pincode to which the product was delivered is not serviceable.
he told me that the company have different delivery partners for delivery and reverse pickup.
i am not getting the logic here. they can ship the product to a pincode but cant give service to the same pincode.
are you kidding me...
i already confirmed by the company in a mail that the reverse pickup will b done from your side and i have to handover the packed product to the delivery person for reverse pickup. and now they are neglecting thier own words...

Please help me because this happened with me but I don't want that any other person suffer with the same issue.

The money has been spent on this phone doesn't seems to be worthy for me.

Is anybody over there who can help me for the same?

Case details:
Mob. No. [protected]
incident id[protected]
order id [protected]

Thanks,
Saurabh Dhir

I have purchased redmi note 3 from snapdeal n I received it on 15/10/16 n I forgot my pattern on 17/10/16 so I contact for help from that day but I still not contacted by mi . There is nothing to do for me. I'm very upset for no consumer support.
There is no option for how to unlock my device .
I have removed my fingers lock but I have sign in with my Google account [protected]@gmail.com.
Please support as soon as possible for the same.
Thank u

Dear sir,
I did not receive my product _ order number [protected]. It is showing "lost by courier team" when i am tracking my order. I also contact to delivery courier team and they said, they have informed mi india about the same and mi will refund me which i have paid. I also complaint mi customer care about the same and they provided me reference num.[protected]oct-2016) for my refund. You are requested please process my refund rs.9499 as soon as possible on my icici credit card account which i used for payment.

Escalated incident id :[protected]oct-2016). Still did not get any response. Please refund my amount on priority basis. More then 25 days has been passed from date of order.

I wish to complain about Redmi Note3-FDD-IN-enhanced-Golden, IMEI No. is [protected] and Serial no. is 12665/20143479. that I purchased on 25may2016, and location mayur vihar phase 3, new delhi 110096.

I am complaining because my mobile phone is not work properly like lining in the display of the phone and motherboard problem. my incident no. is[protected]

When I first learned of this problem, I contacted Nitin Kumar Goyal on 12 Sept. 2016 at Service Center RDC Ghaziabad HCL. and was told that My phone problem will be solved before 30 sept. 2016 but nothing could be done about my problem. I believe that this response is unfair. I would like a written statement explaining your company’s position and what you will do about my complaint.

Hi,

This is mahender, i saw the advertisement about Redmi 3S Prime, also Redmi Note 3 16GB, 20000mAh Mi Power Bank on news paper and also in the site, stating that its a diwali offer only for one rupee. Here so in order grab the things need to sign up with your facebook account, then i have done, but when the times come to grab that offered item, as soon as time started for pick up for that product, when clicked to grab that item, it says like, the item was out of stock .
Then if so the item was not there, then why company is offering fake offers, is to fool people?...and making company products advertise with these cheap tricks.

How can be it possible that the item is out of sale...if the time starts to grab the that offered item .i.e at 2:00 pm...even i started to grab item when the time is 2:00 pm...??

fake offers...to make people fool...

Have submitted my REDMI NOTE 3 in MI service center (Radiant, velachery, Chennai-Tamil Nadu).It has an issue in Handset mike.It was bought 1 month back only. didn't get any response since 2 months, service centre is also not updating for the same.Their Escalations are for eye wash.
Please help me to get my phone.

This problem hurting very much. I bought mobile for internet and calling but due to this fault i am completely unable to do internet which i need frequently. I also need compensation for my problem.
PLEASE RESOLVE MY THIS PROBLEM.THANK YOU SIR

I just want to purchase a Redmi 1S battery from MI for my Redmi 1S mobile phone which is not more than 2 yrs old.
1st: I talked with customer care chat service where they guide me the about service center list from which I already called and faced bad experiences.

One service center (Kolkata B2X Service Solutions 115/B Cannel Street, Sree Bhumi, Kolkata[protected] attend call and other service center (Kolkata MI Exclusive Service Center Infinity Benchmark Building, Ground Floor, Shop no. 1, Sector 5, Salt Lake City Kolkata 700091) I personally visit which is near to my office. Both are told product not available and not ensure when they can make it available. And suggest me I need to keep the handset with them until they can get the battery which is very illogical.

Below other two service center are continue not responding or switch off
Kolkata MI Exclusive Service Center, Arya Regency Building, NO 1, andul raj road, near Hazra crossing, behind jatindas park metro station, Kolkata - 700026. Phone - [protected] Switch off

AND

Kolkata MI Exclusive Service Center, 20-H, Park Street, Kolkata.
Phone[protected] Not responding till last 3 working days

Have so many email regarding this to customer care [protected]@mailsy.custhelp.com but the authority not ready take responsibility to arrange this product or not ready accept that service center number are not accessible.

It is not possible to travel each and every service center and ask for battery.

My Question is:
Why need to publish contact number ?
Is this a customer service?
Why just before 2 year the company obsolute it battery?

Mere hm 1s Mobile m documents disabled ho rha h
Or enable ka option nhi as rha h
M service center Jaipur gya unhone Mobile restore krke de Diya, problem ko solve hi nhi Kiya and chale jane ko bola
I am very unsatisfied for mi service
M ne customer care se baat ki unhone mail krke ko KAHA
Bt mail ka koi reply nhi kiya

I have placed an order on 12th, Oct and on the very same day i have placed a request for cancellation.I received a reply from Xiomi that i just need to deny the delivery and they will cancel the order as it has already been shipped. Now when i did the same the are not accepting the return and cheating with me. Now i neither have phone nor my money.

My mobile phone is unable to connect to any mobile network
I have tried inserting multiple SIM cards but it does not connect to any network
The current SIM that I use on the phone when put on other mobile it does connect to the network.
This failure has been continued to irritate me for quiet a few weeks now
Resolve this ASAP

Sir my mobile number is [protected] i purches in mobile mi redmi note 4g
I purchase in 1 year and warrenty in expire in short time sir
I conct ur surat service station in gujarat and mobile softwear upadte and i pay 200 ur customer care surat and bill pay me
But my phone and unlock after upadte mobile in customer care
Pls sole me arjent my issue sir

Hi All,

I am opening this thread because I am not getting any help from any support from service.[protected]@xiaomi.com.

From last Six month, My Phone is in service center from the day I Purchased And after that I have done numerous call to call center and Email too .

But no response, Phone is tranfering from one service center to other no one will to give any update and solution

job sheet no.
WXIN[protected]

WXIN[protected]
WXIN[protected]

Complain Numbers :

[protected]
[protected]
[protected]

Hopefully Someone will respond

Thanks
Rohit

Sir, i have purchased mi note 3 online through xiaomi website on 16 jun'16 whose order id is [protected], its battery get swelled about15 days ago, while four month are not completely passed away after purchase it
And in my locality mathura, no service centre is there... Now we even afraid to charge the battery that it may not burst plz.. Look into the matter and replace my phone from my doorstep.. I will b highly obiliged for the same thnx

Dear Sir/Mam,

I purchased a MI Band from MI website on 08/04/2016. Its Order number is: [protected].

It was not capturing the steps count data properly, so I submitted it at MI Noida Service Center on 10/05/2016 for replacement. The Job Sheet Number is JS[protected]. The expected return date from MI was 25/05/2016.

But, I have yet not received the new Band from the Service Center. Every time I go to the service center and inquire about it, the executives tell me that the same product is not available with them.

Its been more than 5 months since I have submitted my Band for replacement and still I have not received the new Band. I request you to kindly look into the issue ASAP and revert to me on my email/phone.

Thanks and regards,
Rishi Gupta
[protected]

Hi,

I have purchased a product 3s prime, which i received was damaged.
Audio jack was not functioning and display had a problem, the following next day i had spoken to the mi customer service with the issues and asking for replacement, but they said it cant be replaced due to some company policy.
Now in mi service center they are saying the whole hardware has to replaced/changed.
The phone is not even 1 month old, and full hardware changes, it is really disappointing it's not par to consumer standards.

I want a replacement or money to be refunded.

I sincerely request to do the needful asap.

Dear sir
I have complent for my cell Mi prime 2. submitted at Nagpur Mi care centre Dt.13/08/2016 due to software problem but till now there are no any reply or call about this cell so please cooperate me and what can I take action.

Regards
Mayur
[protected]

Dear sir
Kindly find the attachment of acknowledgement and bill copy of cell Mi prime2 which submitted and mentioned date above mail . Kindly take action n resolve the problem . If not solve we will take strictly action because in care center no reply or call massage so what types of customer expect by your company .

Have a problem in charging my mobile and device submitted in tvse vashi - service center at 6th oct 2016.
After 12 days still my issue not resolved even still they don't know another how much time it will take.
Xiaomi team also not halping. Worst service.
Service center - vashi mumbai - tvse
Inspection sheet no - wxin[protected]
Product model - redmi note 3 silver 32gb
Sn no - 1266#/20168#
Registered mail id - jitendra. [protected]@gmail.com

I am using this wynk app... Whenever i start using other apps in phn!! The wynk or any music app stops automatically and disappear from the background screen... I have tried to adjust the permission... But still its same!! I tried other music apps also but all gives me same result !! It works for while and once i start using other apps it stops... And diSappear...
Plz help me out