Xiaomi India Complaints & Reviews

My MI5 mobile phone has got damaged and was trying to get in touch with MI team for a new charger which I am ready to pay. rest of the communication between myself and them is pasted below...

MI 5 Charger

Response By Email (Naga) (10/13/2016 05:58 PM)
Hello Ramakrishna,

Welcome back to Mi India customer support. Thanks for writing back to us.

I would like to inform you...

Sir i am ramunaidu
I have to received your xiaomi mi max mobile
Automatic dropped batter presentage without using
Camara opened after high temperature mobile
Minimum 65 degrees above show how i do use this mobile please solve this problem next
Gallery folder in not showing offline videos how to see and mobile connection using at the same time wi-fi using my mobile not browsing why please give me immediately...

2 month ego in the month of August 2016 i purchased redmi note 3 phone online but mi.Com sent me defective phone it's showing which patch on display and when i went mi care they told me its display will change and it will take 40 to 50 days and i get back phone from mi care and using because can't leave phone there for almost 2 months
Rally feeling frustrated and disappointed
I just wasted my 12000 rs for this worst product...

Hi,
I have ordered mi max on 1st oct 2016. On 14th oct 2016 display is cracked in my pants pocket how cheap build quality is this it broken in
Pocket. I have paid 14000 not for this amazon support is not helped me they told after 10 days we can not help on this. I thought mi is
Branded company hence purchased it but i am wrong build quality is so cheap as it is broken in pants pocket. I want refund of my money what...

My mobile was network problem then I gave mobile in service centre kankarbagh patna-HCL on 25-08-16. The staff of service centre Mr. Sanjeev Gautam said to me that the mobile will repair till 1 month. After month when I go to the centre the staff said your mobile is not repair plz come after 2 days and gave me a toll free no. Of customer care .i call the customer care very time but customer care always said few days. On 12-10-16 customer...

Hi team,
I ordered handset mi note3 & found it faulty. I m not getting any proper response from mi.

Issue in handset [incident:[protected]]:new id not closed
Order id: [protected]) [incident:[protected]:old id not close.

Kindly suggest the way forward if you want to make good relation. Already been
Embarrassed from mi team.

30 mails exchanged so far but positive...

Various web sites are selling spurious/duplicate mi power bank and i am one of the affected customers, having bought such duplicate mi power bank, presumed to be of mi make. I am ready to provide the details of the site and also my duplicate mi power bank received by me, if xiaomi company is ready to take action against such fake products and provide me replace of original mi power bank....

Respected Team,

I purchased xiaomi handsfree in the month of july, after few days it stopped working, i went to service centre as the handsfree was under warranty they mentioned the handsfree will be replaced in 30 days today is 13-oct i havent received any handsfree, calling on the toll free number the executive always mention that please wait for some days you will receive a call, i havent receive a call from xiaomi till...

Res sir

I have purchased mobile on dated[protected]. But i charge it became heat and and after 3 days it fully hang also. I called to customer care executive but he refuse to replace mobile. I also send the complaint on dated[protected]. But reply is very unsatisfied. So please replace my mobile.

From
Deepak wadhwa, [protected], sirsa, haryana...

Order no : [protected]
Job work no : hhin[protected]
Replacement[protected]

Received product on 29/09/2016 stopped working on 02/10/2015. The service center people did not accept the product on 03/10/2016, they kept their service centers closed on 04/10/2016 on 05/10/2016 they accepted. They have mentioned if the product can be hassle-free replaced but there is only hassle to get a solution to it. br...

It's been more than 20 days I didn't get my from after submitted to service center. They say "madam parts ni aya hai". Now if I will not get my phone by the end of this weekend I m gonna complain wherever I can. Police, MNS, and put this issue on social media. File period against Xiaomi service centre coz I have had enough of you. Chinese product will be Chinese always....

I earnestly request you to solve my problem, i an facing too much of problem.

when i submited my mobile in service centre they told me that they will return my mobile after 2 day but they hvn't return till now.when i gone there and they gave my mobile and i have seen that they changed my motherboard.

consumer id- WXIN[protected]
plz resolve my problem as soon as possible...

This is my chat with Mi. Persson
Giridhar: Hi, my name is Giridhar. How may I help you?
Alok Verma: Hello giridhar
Giridhar: Hello Alok.
Alok Verma:[protected] is my complaint number
Giridhar: Please stay connected while I check the information.
Giridhar: Thank you for being online.
Giridhar: I understand that you want to know the status of your device which is given to service...

Dear Sir,

Would like to bring to your kind notice that i bought this set on 13th Apr 2016 vide bill no[protected]& order no-[protected] in the name of Asheesh Mishra but since last month the charger was not working properly and now it completely gone.

Request to have your intervention to resolve this matter and change the charges as this is under warranty.

Looking to hear back at...

I have ordered redmi note 3 32 gb from Mi Store on 14 September 2016, I received my order on 19th September. But when i opened the package, i found that the mobile is damaged. Then i quickly contacted their customer care and tell them about the condition. Then they told me to send photos of the package and mobile from all sides. I send all the photos and then they told me that we will investigate this issue. From that date they still not...

In gulbarga mi service center i submitted my mi note 3 phone on 15th sep 2016 due to its mother board problem and they told me with 15 days we will repair your device but still they is no rply from service center and nor they are giving me the job sheet number. And service center dont have any land line number only they have a mobile number which is always switched off....

I have given my phone to one assisst to fix the problem on 7th July but they have not fixed my mobile redmi prime 2 rather they have sent my mobile back without back cover and battery. I have complaint on customer care but they always said that they will talk to their senior but nobody did anything.

Not only this, I have talked to their agents online but they have also not done anything.

kindly, please do something...

Worst customer service i hav evr faced...
I purchased mi4i almost a year ago... It worked vry fyn in first 10th months, in august 2016, after an updation in mobile's software.. Front camra was nt workd properly.
Thr were some dots in screen while clicking and recording and evn sometimes it was changing colrs too.
I submittd my phone at service centre chandigarh sec 22c.
One month has been passed... Till nw i didnt...

Hello,
I am virpaksh mahant, purchased redmi 3s prime gold 32gb phone from mi site on 14sept16.

I have a complaint regarding its functioning, since the day i purchased it, it is functioning very slow, please note i have not downloaded any new application. Then i updated the mobile in mi updater; for 2-3 days it was functioning normal.

But after that again it started functioning very slow. To open any...

I bought a redmi note 3 and i got defective charger.
I made a request through service center. As of now i haven't got my replacement and it's been a month since registered request.
Also service center is not receiving any calls.
Xiaomi has very bad after sales service.
If anyone got defective piece then try to replace or return asap if possible. Don't go for repair....