Xiaomi India Complaints & Reviews

Dear All,

I bought my XIaomi Mi Max mobile on 24th August 2016.suddenly my mobile (Xiaomi MI MAX) got charging symbol on screen on dated 24th September 2016, I went to near by service center at C G Road, Ahmedabad. they repair it and after one hour the same problem happens again, I rush to the same service center and they refuse to serve.

from 26th September 2016 on wards i am keep emailing to Customer care, to till now but there is no update from customer care. they just saying that our concern team will contact you shortly nothing else.

Every day i drop email to Customer Care but same answer i am receiving .

Please Look in to this matter and help me out with proper solution.

I have purchased a Mi mobile(Xiaomi Redmi Note 3 (Gold, 32GB)
) from Amazon . But after 20 days, after charging I am unable to switch on this mobile.
I have submitted this mobile at your service centre(Service Order No:WXIN[protected]. at kolkata sector v.
Today I have visited at the above service centre once again but they have told me that they are waiting for mobile parts. It can take one to three months.
I got three times call from MI service centre but service centre at kolkata sector v declined.
I am suffering more times. I have mailed but still they did not reply. I am try to cal but the number is always busy. I have tried to chat but the chat system is waiting for 2days.

I purchased a redmi note 3 phone on 12.09.2016 from MI India home Site and i faced mic issue with the phone. For that reason i claimed replacement for a new phone as i was expecting that new phone would not have any problem. I received replacement on 07.10.2016. I used the new phone for 3-4 days and later on I found that "A NEW ISSUE RISES i.e. NO SOUND WHILE MAKING A CALL EITHER ON TRANSMITTER SIDE OR RECEIVER SIDE". I am seriously feeling harassed and really in trouble while making important calls. I have also performed "Hardware Test" in which I faced some error like when i was speaking in the mic during the hardware test, i was not able to listen my voice. When i faced this issue continuously i decided to ask MI online chat support for any solution. But all goes to vain because online chat executive told me to factory reset my phone and i did it but nothing came into my hand. Now i request MI that please take your phone and refund me my whole amount as it is mentioned on the bill that "If you need to exchange or return any item" (for that i have posted a snapshot of the bill) otherwise i would have to take some hard steps for my harassment in Consumer Forum. Please fix the issue at an early date.

I bought a new redmi note 3 phone from mi.com on 15th sep however in just 2 weeks time the phone stopped working. I took the phone to service center and i was asked to wait for 2 weeks. Today i called up the service center and i have been asked to wait for another 2 weeks. I am so unhappy with the service and i seek to get a new phone along with my money back
Please take action against this company.

Thanku very much sir
Ap logo ki wajah se unki taraf she response mila hai
Or blue dart walo ka msg aaya tha
Its
Dear customer, your return pickup from mi.com has been registered for 14-10-16. Please keep your shipment packed and ready.

But sir mera phone to wherehouse already pahuch chuka hai
Bcz maine courier kara tha apna phone via blue dart se 7 oct 2016 ko or 8 oct ko pahuch gaya tha
Blue dart track i'd no. [protected]

Or maine mi. Store walo ko inform kar diya tha iske bare
Fhir mujhe bola tha 5 to 7 days ke under apko new phone dispatch kar diya jayega wherehouse se or apko mail or massage ke thrue pata chal jayega
But sir koi bhi mail ya massage nh aaya hai fhir maine unhe call kara to again time de rahe hai 5 to 7 days ka aj 14 oct ho gaya ha or maine complain 24 sept 2016 ko kra tha
Or aaj 20 days ho gaya

Plz sir help me as soon as nd resolve my problem

Rajesh maurya

Order no. [protected]
Complain no.[protected]
Blue dart track i'd no. [protected]
Mob. No [protected]

R/ sir/madam,
I purchased redmi note prime about 4 month before from mi.com & as per company detail provided to me it is 4g supported phone. But when i inserted jio sim in it it is working occasionally. I tried several days & time to contact on[protected]Toll free number) but it reply out of service. I feel looted by xiomai (Mi) india company. It is not supported 4g. Please provide me valuable advise whome i can contact about it faulty product? Because even their is no other contact info avilable. Thanks in advance.
With regards,
Dharminder lal,
[protected]

I gave my Mi 4i mobile on 03/08/2016 for just a change of battery. Today is 14/10/2016 but didn't get any reply from the service centre at Saltlake, Kolkata. It's unbelievable that a company that makes such big advertisements can't replace a battery at the store itself or even in the service centre! Moreover the service provider employees are such careless that they don't even pick up the phone call.
I regret to buy such a disgusting company product. Is there any solution you can give me or I have to take my own measures?
Goutam Adhikari

My MI5 mobile phone has got damaged and was trying to get in touch with MI team for a new charger which I am ready to pay. rest of the communication between myself and them is pasted below...

MI 5 Charger

Response By Email (Naga) (10/13/2016 05:58 PM)
Hello Ramakrishna,

Welcome back to Mi India customer support. Thanks for writing back to us.

I would like to inform you that you have to coordinate with service center experts about the availability time for the charger and purchase the same accordingly. I request your kind understand in this regards.

Thanks for being a valued customer. Have a great day.

Sincerely,
Naga
Mi India Customer Support
Website: www.mi.com/in
Facebook: https://www.facebook.com/XiaomiIndia
Web Chat Service: http://www.mi.com/in/service/online
Hotline:[protected]
Customer By Service Email (Ramakrishna Reddy) (10/13/2016 03:40 PM)
Hello,

As suggested by you guys I visited your Sector 14, Gurgaon Service center few minutes back and I am being told they don't stock/sell the chargers.

You have made me to think why I bought your Flagship Phone MI5.

I am writing down the number of times/mode I have contacted you guys,

1.) Contacted your call center on 12 Oct 2016 and was suggested to get in touch with Service center

2.) Contacted you guys over support mail on 12 Oct 2016 and 13 Oct 2016 you guys still insist on visiting service center though this is not an service issue.

3.) Visited service center on 13 Oct 2016 between 2-3 pm I have been told by the Service Center Engineer/Agent that they don't stock/sell the charger

I humbly request you guys to help me get the new charger as I am not able to charge my handset. I would like to inform that I will now not be visiting your service center and this needs to be delivered to me.

I may have to go to consumer forum if I do not get the charger in next 24 hours as "MI is selling phones in India without proper basic support spares to support its customers"

Regards,

Ramakrishna Reddy

On Thu, Oct 13, 2016 at 10:48 AM, Xiaomi India Customer Services wrote:

--
Regards,

Ramakrishna Reddy
Response By Email (Naga) (10/13/2016 10:48 AM)
Hello Ramakrishna,

Welcome back to Mi India customer support. Thanks for writing back to us.

I apologize for the inconvenience caused to you. I would like to inform you that the mi chargers will not be available in online stores. Hence, I suggest you to kindly visit the nearest service center and coordinate with our service center experts to resolve the issue.To know more contact details and locate all the Mi Service Centers throughout India you can check this link : http://www.mi.com/in/service/repair/

Thanks for being a valued customer. Have a great day.

Sincerely,
Naga
Mi India Customer Support
Website: www.mi.com/in
Facebook: https://www.facebook.com/XiaomiIndia
Web Chat Service: http://www.mi.com/in/service/online
Hotline:[protected]
Customer By Service Email (Ramakrishna Reddy) (10/13/2016 10:18 AM)
Hello,

I have no time to go to your service center also I dont have any problem with my phone.

Can you share me a link where i can purchase online. it is disgusting that you are asking me to visit service center for buying an charger.

On Thu, Oct 13, 2016 at 10:06 AM, Xiaomi India Customer Services wrote:

--
Regards,

Ramakrishna Reddy
Response By Email (Naga) (10/13/2016 10:06 AM)
Hello Ramakrishna,

Greetings from Mi India Customer support. My name is Naga.

I understand your concern that you want to purchase Mi5 charger. I know how important it is for you. I will help you to resolve this.

I would suggest you to contact your nearest service center regarding the availability of the original Mi charger. If it is available there, you can easily purchase the same. To know more contact details and locate all the Mi Service Centers throughout India you can check this link : http://www.mi.com/in/service/repair/

Thanks for being a valued customer. Have a great day.

Sincerely,
Naga
Mi India Customer Support
Website: www.mi.com/in
Facebook: https://www.facebook.com/XiaomiIndia
Web Chat Service: http://www.mi.com/in/service/online
Hotline:[protected]
Customer By Service Email (Ramakrishna Reddy) (10/12/2016 06:24 PM)
Hi,

My Mi5 charger has got damaged can you please share the link to buy
the new Charger for MI5.

Sir i am ramunaidu
I have to received your xiaomi mi max mobile
Automatic dropped batter presentage without using
Camara opened after high temperature mobile
Minimum 65 degrees above show how i do use this mobile please solve this problem next
Gallery folder in not showing offline videos how to see and mobile connection using at the same time wi-fi using my mobile not browsing why please give me immediately solutions
Thank u sir

2 month ego in the month of August 2016 i purchased redmi note 3 phone online but mi.Com sent me defective phone it's showing which patch on display and when i went mi care they told me its display will change and it will take 40 to 50 days and i get back phone from mi care and using because can't leave phone there for almost 2 months
Rally feeling frustrated and disappointed
I just wasted my 12000 rs for this worst product service and company.

I wish i

Hi,
I have ordered mi max on 1st oct 2016. On 14th oct 2016 display is cracked in my pants pocket how cheap build quality is this it broken in
Pocket. I have paid 14000 not for this amazon support is not helped me they told after 10 days we can not help on this. I thought mi is
Branded company hence purchased it but i am wrong build quality is so cheap as it is broken in pants pocket. I want refund of my money what should i do... Plz help me... 14000 is not a small amount for me.. Plz anybody help me i have bought this phone through bajaj finance..

Plz plz help some one.. Refund or replacement

My mobile was network problem then I gave mobile in service centre kankarbagh patna-HCL on 25-08-16. The staff of service centre Mr. Sanjeev Gautam said to me that the mobile will repair till 1 month. After month when I go to the centre the staff said your mobile is not repair plz come after 2 days and gave me a toll free no. Of customer care .i call the customer care very time but customer care always said few days. On 12-10-16 customer care call me and tell that your mobile is repaird, plz go to the centre and recive your mobile .when I go to the centre the staff said that your mobile is not repair, and send me other service centre. I am very trusted from service centre.

Hi team,
I ordered handset mi note3 & found it faulty. I m not getting any proper response from mi.

Issue in handset [incident:[protected]]:new id not closed
Order id: [protected]) [incident:[protected]:old id not close.

Kindly suggest the way forward if you want to make good relation. Already been
Embarrassed from mi team.

30 mails exchanged so far but positive reply.
Also confirm the procedure how i can get my money back.

Rgds
Radhe shyam

Various web sites are selling spurious/duplicate mi power bank and i am one of the affected customers, having bought such duplicate mi power bank, presumed to be of mi make. I am ready to provide the details of the site and also my duplicate mi power bank received by me, if xiaomi company is ready to take action against such fake products and provide me replace of original mi power bank.

Respected Team,

I purchased xiaomi handsfree in the month of july, after few days it stopped working, i went to service centre as the handsfree was under warranty they mentioned the handsfree will be replaced in 30 days today is 13-oct i havent received any handsfree, calling on the toll free number the executive always mention that please wait for some days you will receive a call, i havent receive a call from xiaomi till date. Waiting for more than 65 days for the correct response. Please customers dont buy any xiaomi product please .

Res sir

I have purchased mobile on dated[protected]. But i charge it became heat and and after 3 days it fully hang also. I called to customer care executive but he refuse to replace mobile. I also send the complaint on dated[protected]. But reply is very unsatisfied. So please replace my mobile.

From
Deepak wadhwa, [protected], sirsa, haryana

Order no : [protected]
Job work no : hhin[protected]
Replacement[protected]

Received product on 29/09/2016 stopped working on 02/10/2015. The service center people did not accept the product on 03/10/2016, they kept their service centers closed on 04/10/2016 on 05/10/2016 they accepted. They have mentioned if the product can be hassle-free replaced but there is only hassle to get a solution to it.

They only commit a callback within 24 hours but no solution to it.

It's been more than 20 days I didn't get my from after submitted to service center. They say "madam parts ni aya hai". Now if I will not get my phone by the end of this weekend I m gonna complain wherever I can. Police, MNS, and put this issue on social media. File period against Xiaomi service centre coz I have had enough of you. Chinese product will be Chinese always.

I earnestly request you to solve my problem, i an facing too much of problem.

when i submited my mobile in service centre they told me that they will return my mobile after 2 day but they hvn't return till now.when i gone there and they gave my mobile and i have seen that they changed my motherboard.

consumer id- WXIN[protected]
plz resolve my problem as soon as possible

This is my chat with Mi. Persson
Giridhar: Hi, my name is Giridhar. How may I help you?
Alok Verma: Hello giridhar
Giridhar: Hello Alok.
Alok Verma:[protected] is my complaint number
Giridhar: Please stay connected while I check the information.
Giridhar: Thank you for being online.
Giridhar: I understand that you want to know the status of your device which is given to service center.
Giridhar: I am sure you are looking forward to getting back the device and I will assist you with your query.
Giridhar: I had a check on this the team is working on the case escalated.
Giridhar: Please wait the team will call you back shortly with the updated status.
Giridhar: Would you like to know any further information from my end?
Giridhar: I hope I have answered your question.
Giridhar: Thank you for chatting with us. Have a great day ahead.
Giridhar: Request you to kindly end the chat if there are no further queries.
Giridhar: Kindly end the chat if there are no further queries. The chat will end if a response is not received in 1 minute.
Alok Verma: hello
Alok Verma: wait
Giridhar: Yes.
Giridhar: Please go ahead with your query?
Alok Verma: look
Alok Verma: on this saturday I am going to my native place and before that I want my phone back
Alok Verma: Its already more than 1 month that i m using my servant's mobie
Alok Verma: its very embarrassing for me
Giridhar: I understand I have intimate the team on this.
Giridhar: The team will call you back shortly and update the complete details for you.
Alok Verma: So tell me when I am going to reeive my phone
Giridhar: In regarding the team concerned team will call you back and inform the details.
Alok Verma: when they will call me after 24 hrs?
Giridhar: No, Alok.
Giridhar: I have communicated with the team.
Giridhar: The team would call you back shortly.
Giridhar: I have raised the request to call you back soon.
Alok Verma: shortly means?
Giridhar: By today.
Giridhar: You will get call back from the team
Giridhar: They will call you and intimate the details for you.
Giridhar: Would you like to know any further information from my end?
Giridhar: Are we connected?
Giridhar: We have not received a response for 120 seconds. Please type to indicate that we are still connected.
Alok Verma: yes
Giridhar: Please let me know if you need any help anymore on this?
Alok Verma: if you can help me only in this matter that would be a great help for me
Giridhar: Sure, Alok as assured.
Alok Verma: because since last 1 month i m listening these same stupid things
Giridhar: The team will call you back and give the resolution for your concern.
Alok Verma: mi person call me and just say that team is working on my issue is it a rocket science/
Alok Verma: that you all person are workiing on a small issue
Alok Verma: poor compnay
Alok Verma: bad response
Giridhar: Alok, I am here first line representative.
Alok Verma: must quit from india
Giridhar: I can help in asking the concerned team to help you.
Giridhar: I can make sure the team calls you.
Giridhar: Hope you understand.
Alok Verma: noo i dont
Giridhar: This is the best that I can help you with.
Giridhar: Is there anything else that I can help you with?
Alok Verma: if you people cant repair my phone than give me a replacement
Alok Verma: or give my time and money back
Giridhar: We have no authority to do the same.
Giridhar: Once the team calls you back.
Giridhar: You can ask your request.
Alok Verma: so for what you are authorised just to reply same word
Alok Verma: that are predefined from your team
Giridhar: I understand your frustration.
Giridhar: But I can only ask the concerned to call you back and provide the resolution.
Alok Verma: I am going to Consumer cell to file a case against Mi
Alok Verma: no matter how time they take
Giridhar: I am sorry for the same.
Giridhar: I would intimate the higher authorities on this.
Giridhar: To call and resolve your query.
Alok Verma: but surely i will get a great compensation
Alok Verma: than this Mi chinese company know that we Indians are great
Alok Verma: Proud to be an indian
Alok Verma: All this chat I am going to Post on Mi Facebook Page and every where on social media
Alok Verma: and also sending to Zee news
Giridhar: I am sorry.
Giridhar: I am given all the information consulting seniors on this.
Giridhar: this is the best that I can help you with.
Alok Verma: and one to CNBC Awaz paheredaar
Giridhar: Is there anything else that I can help you with?
Alok Verma: no
Giridhar: Thank you for chatting with us. Have a great day ahead.
Giridhar: Request you to kindly end the chat if there are no further queries.
Alok Verma: you end
Alok Verma: i will not
Giridhar: As instructed I am disconnecting the chat.Please get in touch with us if you need something. We are available between 9AM and 6PM on all days. You can chat with us or call us on[protected] between 9 am - 6 pm and also mail us at service.[protected]@xiaomi.com.
Giridhar has disconnected.