Xiaomi India Complaints & Reviews

My MI5 mobile phone has got damaged and was trying to get in touch with MI team for a new charger which I am ready to pay. rest of the communication between myself and them is pasted below...

MI 5 Charger

Response By Email (Naga) (10/13/2016 05:58 PM)
Hello Ramakrishna,

Welcome back to Mi India customer support. Thanks for writing back to us.

I would like to inform you that you have to coordinate with service center experts about the availability time for the charger and purchase the same accordingly. I request your kind understand in this regards.

Thanks for being a valued customer. Have a great day.

Sincerely,
Naga
Mi India Customer Support
Website: www.mi.com/in
Facebook: https://www.facebook.com/XiaomiIndia
Web Chat Service: http://www.mi.com/in/service/online
Hotline:[protected]
Customer By Service Email (Ramakrishna Reddy) (10/13/2016 03:40 PM)
Hello,

As suggested by you guys I visited your Sector 14, Gurgaon Service center few minutes back and I am being told they don't stock/sell the chargers.

You have made me to think why I bought your Flagship Phone MI5.

I am writing down the number of times/mode I have contacted you guys,

1.) Contacted your call center on 12 Oct 2016 and was suggested to get in touch with Service center

2.) Contacted you guys over support mail on 12 Oct 2016 and 13 Oct 2016 you guys still insist on visiting service center though this is not an service issue.

3.) Visited service center on 13 Oct 2016 between 2-3 pm I have been told by the Service Center Engineer/Agent that they don't stock/sell the charger

I humbly request you guys to help me get the new charger as I am not able to charge my handset. I would like to inform that I will now not be visiting your service center and this needs to be delivered to me.

I may have to go to consumer forum if I do not get the charger in next 24 hours as "MI is selling phones in India without proper basic support spares to support its customers"

Regards,

Ramakrishna Reddy

On Thu, Oct 13, 2016 at 10:48 AM, Xiaomi India Customer Services wrote:

--
Regards,

Ramakrishna Reddy
Response By Email (Naga) (10/13/2016 10:48 AM)
Hello Ramakrishna,

Welcome back to Mi India customer support. Thanks for writing back to us.

I apologize for the inconvenience caused to you. I would like to inform you that the mi chargers will not be available in online stores. Hence, I suggest you to kindly visit the nearest service center and coordinate with our service center experts to resolve the issue.To know more contact details and locate all the Mi Service Centers throughout India you can check this link : http://www.mi.com/in/service/repair/

Thanks for being a valued customer. Have a great day.

Sincerely,
Naga
Mi India Customer Support
Website: www.mi.com/in
Facebook: https://www.facebook.com/XiaomiIndia
Web Chat Service: http://www.mi.com/in/service/online
Hotline:[protected]
Customer By Service Email (Ramakrishna Reddy) (10/13/2016 10:18 AM)
Hello,

I have no time to go to your service center also I dont have any problem with my phone.

Can you share me a link where i can purchase online. it is disgusting that you are asking me to visit service center for buying an charger.

On Thu, Oct 13, 2016 at 10:06 AM, Xiaomi India Customer Services wrote:

--
Regards,

Ramakrishna Reddy
Response By Email (Naga) (10/13/2016 10:06 AM)
Hello Ramakrishna,

Greetings from Mi India Customer support. My name is Naga.

I understand your concern that you want to purchase Mi5 charger. I know how important it is for you. I will help you to resolve this.

I would suggest you to contact your nearest service center regarding the availability of the original Mi charger. If it is available there, you can easily purchase the same. To know more contact details and locate all the Mi Service Centers throughout India you can check this link : http://www.mi.com/in/service/repair/

Thanks for being a valued customer. Have a great day.

Sincerely,
Naga
Mi India Customer Support
Website: www.mi.com/in
Facebook: https://www.facebook.com/XiaomiIndia
Web Chat Service: http://www.mi.com/in/service/online
Hotline:[protected]
Customer By Service Email (Ramakrishna Reddy) (10/12/2016 06:24 PM)
Hi,

My Mi5 charger has got damaged can you please share the link to buy
the new Charger for MI5.

Sir i am ramunaidu
I have to received your xiaomi mi max mobile
Automatic dropped batter presentage without using
Camara opened after high temperature mobile
Minimum 65 degrees above show how i do use this mobile please solve this problem next
Gallery folder in not showing offline videos how to see and mobile connection using at the same time wi-fi using my mobile not browsing why please give me immediately solutions
Thank u sir

2 month ego in the month of August 2016 i purchased redmi note 3 phone online but mi.Com sent me defective phone it's showing which patch on display and when i went mi care they told me its display will change and it will take 40 to 50 days and i get back phone from mi care and using because can't leave phone there for almost 2 months
Rally feeling frustrated and disappointed
I just wasted my 12000 rs for this worst product service and company.

I wish i

Hi,
I have ordered mi max on 1st oct 2016. On 14th oct 2016 display is cracked in my pants pocket how cheap build quality is this it broken in
Pocket. I have paid 14000 not for this amazon support is not helped me they told after 10 days we can not help on this. I thought mi is
Branded company hence purchased it but i am wrong build quality is so cheap as it is broken in pants pocket. I want refund of my money what should i do... Plz help me... 14000 is not a small amount for me.. Plz anybody help me i have bought this phone through bajaj finance..

Plz plz help some one.. Refund or replacement

My mobile was network problem then I gave mobile in service centre kankarbagh patna-HCL on 25-08-16. The staff of service centre Mr. Sanjeev Gautam said to me that the mobile will repair till 1 month. After month when I go to the centre the staff said your mobile is not repair plz come after 2 days and gave me a toll free no. Of customer care .i call the customer care very time but customer care always said few days. On 12-10-16 customer care call me and tell that your mobile is repaird, plz go to the centre and recive your mobile .when I go to the centre the staff said that your mobile is not repair, and send me other service centre. I am very trusted from service centre.

Hi team,
I ordered handset mi note3 & found it faulty. I m not getting any proper response from mi.

Issue in handset [incident:[protected]]:new id not closed
Order id: [protected]) [incident:[protected]:old id not close.

Kindly suggest the way forward if you want to make good relation. Already been
Embarrassed from mi team.

30 mails exchanged so far but positive reply.
Also confirm the procedure how i can get my money back.

Rgds
Radhe shyam

Various web sites are selling spurious/duplicate mi power bank and i am one of the affected customers, having bought such duplicate mi power bank, presumed to be of mi make. I am ready to provide the details of the site and also my duplicate mi power bank received by me, if xiaomi company is ready to take action against such fake products and provide me replace of original mi power bank.

Respected Team,

I purchased xiaomi handsfree in the month of july, after few days it stopped working, i went to service centre as the handsfree was under warranty they mentioned the handsfree will be replaced in 30 days today is 13-oct i havent received any handsfree, calling on the toll free number the executive always mention that please wait for some days you will receive a call, i havent receive a call from xiaomi till date. Waiting for more than 65 days for the correct response. Please customers dont buy any xiaomi product please .

Res sir

I have purchased mobile on dated[protected]. But i charge it became heat and and after 3 days it fully hang also. I called to customer care executive but he refuse to replace mobile. I also send the complaint on dated[protected]. But reply is very unsatisfied. So please replace my mobile.

From
Deepak wadhwa, [protected], sirsa, haryana

Order no : [protected]
Job work no : hhin[protected]
Replacement[protected]

Received product on 29/09/2016 stopped working on 02/10/2015. The service center people did not accept the product on 03/10/2016, they kept their service centers closed on 04/10/2016 on 05/10/2016 they accepted. They have mentioned if the product can be hassle-free replaced but there is only hassle to get a solution to it.

They only commit a callback within 24 hours but no solution to it.

It's been more than 20 days I didn't get my from after submitted to service center. They say "madam parts ni aya hai". Now if I will not get my phone by the end of this weekend I m gonna complain wherever I can. Police, MNS, and put this issue on social media. File period against Xiaomi service centre coz I have had enough of you. Chinese product will be Chinese always.

I earnestly request you to solve my problem, i an facing too much of problem.

when i submited my mobile in service centre they told me that they will return my mobile after 2 day but they hvn't return till now.when i gone there and they gave my mobile and i have seen that they changed my motherboard.

consumer id- WXIN[protected]
plz resolve my problem as soon as possible

This is my chat with Mi. Persson
Giridhar: Hi, my name is Giridhar. How may I help you?
Alok Verma: Hello giridhar
Giridhar: Hello Alok.
Alok Verma:[protected] is my complaint number
Giridhar: Please stay connected while I check the information.
Giridhar: Thank you for being online.
Giridhar: I understand that you want to know the status of your device which is given to service center.
Giridhar: I am sure you are looking forward to getting back the device and I will assist you with your query.
Giridhar: I had a check on this the team is working on the case escalated.
Giridhar: Please wait the team will call you back shortly with the updated status.
Giridhar: Would you like to know any further information from my end?
Giridhar: I hope I have answered your question.
Giridhar: Thank you for chatting with us. Have a great day ahead.
Giridhar: Request you to kindly end the chat if there are no further queries.
Giridhar: Kindly end the chat if there are no further queries. The chat will end if a response is not received in 1 minute.
Alok Verma: hello
Alok Verma: wait
Giridhar: Yes.
Giridhar: Please go ahead with your query?
Alok Verma: look
Alok Verma: on this saturday I am going to my native place and before that I want my phone back
Alok Verma: Its already more than 1 month that i m using my servant's mobie
Alok Verma: its very embarrassing for me
Giridhar: I understand I have intimate the team on this.
Giridhar: The team will call you back shortly and update the complete details for you.
Alok Verma: So tell me when I am going to reeive my phone
Giridhar: In regarding the team concerned team will call you back and inform the details.
Alok Verma: when they will call me after 24 hrs?
Giridhar: No, Alok.
Giridhar: I have communicated with the team.
Giridhar: The team would call you back shortly.
Giridhar: I have raised the request to call you back soon.
Alok Verma: shortly means?
Giridhar: By today.
Giridhar: You will get call back from the team
Giridhar: They will call you and intimate the details for you.
Giridhar: Would you like to know any further information from my end?
Giridhar: Are we connected?
Giridhar: We have not received a response for 120 seconds. Please type to indicate that we are still connected.
Alok Verma: yes
Giridhar: Please let me know if you need any help anymore on this?
Alok Verma: if you can help me only in this matter that would be a great help for me
Giridhar: Sure, Alok as assured.
Alok Verma: because since last 1 month i m listening these same stupid things
Giridhar: The team will call you back and give the resolution for your concern.
Alok Verma: mi person call me and just say that team is working on my issue is it a rocket science/
Alok Verma: that you all person are workiing on a small issue
Alok Verma: poor compnay
Alok Verma: bad response
Giridhar: Alok, I am here first line representative.
Alok Verma: must quit from india
Giridhar: I can help in asking the concerned team to help you.
Giridhar: I can make sure the team calls you.
Giridhar: Hope you understand.
Alok Verma: noo i dont
Giridhar: This is the best that I can help you with.
Giridhar: Is there anything else that I can help you with?
Alok Verma: if you people cant repair my phone than give me a replacement
Alok Verma: or give my time and money back
Giridhar: We have no authority to do the same.
Giridhar: Once the team calls you back.
Giridhar: You can ask your request.
Alok Verma: so for what you are authorised just to reply same word
Alok Verma: that are predefined from your team
Giridhar: I understand your frustration.
Giridhar: But I can only ask the concerned to call you back and provide the resolution.
Alok Verma: I am going to Consumer cell to file a case against Mi
Alok Verma: no matter how time they take
Giridhar: I am sorry for the same.
Giridhar: I would intimate the higher authorities on this.
Giridhar: To call and resolve your query.
Alok Verma: but surely i will get a great compensation
Alok Verma: than this Mi chinese company know that we Indians are great
Alok Verma: Proud to be an indian
Alok Verma: All this chat I am going to Post on Mi Facebook Page and every where on social media
Alok Verma: and also sending to Zee news
Giridhar: I am sorry.
Giridhar: I am given all the information consulting seniors on this.
Giridhar: this is the best that I can help you with.
Alok Verma: and one to CNBC Awaz paheredaar
Giridhar: Is there anything else that I can help you with?
Alok Verma: no
Giridhar: Thank you for chatting with us. Have a great day ahead.
Giridhar: Request you to kindly end the chat if there are no further queries.
Alok Verma: you end
Alok Verma: i will not
Giridhar: As instructed I am disconnecting the chat.Please get in touch with us if you need something. We are available between 9AM and 6PM on all days. You can chat with us or call us on[protected] between 9 am - 6 pm and also mail us at service.[protected]@xiaomi.com.
Giridhar has disconnected.

Dear Sir,

Would like to bring to your kind notice that i bought this set on 13th Apr 2016 vide bill no[protected]& order no-[protected] in the name of Asheesh Mishra but since last month the charger was not working properly and now it completely gone.

Request to have your intervention to resolve this matter and change the charges as this is under warranty.

Looking to hear back at the earliest.

Thanks
Asheesh
[protected]

I have ordered redmi note 3 32 gb from Mi Store on 14 September 2016, I received my order on 19th September. But when i opened the package, i found that the mobile is damaged. Then i quickly contacted their customer care and tell them about the condition. Then they told me to send photos of the package and mobile from all sides. I send all the photos and then they told me that we will investigate this issue. From that date they still not confirmed my replacement.

In gulbarga mi service center i submitted my mi note 3 phone on 15th sep 2016 due to its mother board problem and they told me with 15 days we will repair your device but still they is no rply from service center and nor they are giving me the job sheet number. And service center dont have any land line number only they have a mobile number which is always switched off.

I have given my phone to one assisst to fix the problem on 7th July but they have not fixed my mobile redmi prime 2 rather they have sent my mobile back without back cover and battery. I have complaint on customer care but they always said that they will talk to their senior but nobody did anything.

Not only this, I have talked to their agents online but they have also not done anything.

kindly, please do something about it.

Regards
Unsatisfied customer,
NyayPriyaSehgal

Worst customer service i hav evr faced...
I purchased mi4i almost a year ago... It worked vry fyn in first 10th months, in august 2016, after an updation in mobile's software.. Front camra was nt workd properly.
Thr were some dots in screen while clicking and recording and evn sometimes it was changing colrs too.
I submittd my phone at service centre chandigarh sec 22c.
One month has been passed... Till nw i didnt get any phncall frm thr side about my phone tht ut has been repaired or not. I m calling at thr provided contact numbr but they r nt evn attending phn call. I m 250kms away frm tht location.. Thts why i cant go thr to knw abt my phone. Vry vry frustratd frm sevice centr

Hello,
I am virpaksh mahant, purchased redmi 3s prime gold 32gb phone from mi site on 14sept16.

I have a complaint regarding its functioning, since the day i purchased it, it is functioning very slow, please note i have not downloaded any new application. Then i updated the mobile in mi updater; for 2-3 days it was functioning normal.

But after that again it started functioning very slow. To open any app or window its taking 3-4 secs of time, when i compared my phones functioning with my friends redmi 3s prime i could feel the difference. Many times camera is not opening. Using of this mobile giving me mental harassment as it is slow and getting hanged always,

I tried calling customer care no. [protected], its always shows as busy.
Also sent an email on service.[protected]@mi.com 3-4 times, i got non delivery reply.
I would prefer to go for replacement of phone, please suggest me the way forward.

Invoce no.:[protected]
Order no: -[protected]

I bought a redmi note 3 and i got defective charger.
I made a request through service center. As of now i haven't got my replacement and it's been a month since registered request.
Also service center is not receiving any calls.
Xiaomi has very bad after sales service.
If anyone got defective piece then try to replace or return asap if possible. Don't go for repair.