Xiaomi India Complaints & Reviews

This is my chat with Mi. Persson
Giridhar: Hi, my name is Giridhar. How may I help you?
Alok Verma: Hello giridhar
Giridhar: Hello Alok.
Alok Verma:[protected] is my complaint number
Giridhar: Please stay connected while I check the information.
Giridhar: Thank you for being online.
Giridhar: I understand that you want to know the status of your device which is given to service center.
Giridhar: I am sure you are looking forward to getting back the device and I will assist you with your query.
Giridhar: I had a check on this the team is working on the case escalated.
Giridhar: Please wait the team will call you back shortly with the updated status.
Giridhar: Would you like to know any further information from my end?
Giridhar: I hope I have answered your question.
Giridhar: Thank you for chatting with us. Have a great day ahead.
Giridhar: Request you to kindly end the chat if there are no further queries.
Giridhar: Kindly end the chat if there are no further queries. The chat will end if a response is not received in 1 minute.
Alok Verma: hello
Alok Verma: wait
Giridhar: Yes.
Giridhar: Please go ahead with your query?
Alok Verma: look
Alok Verma: on this saturday I am going to my native place and before that I want my phone back
Alok Verma: Its already more than 1 month that i m using my servant's mobie
Alok Verma: its very embarrassing for me
Giridhar: I understand I have intimate the team on this.
Giridhar: The team will call you back shortly and update the complete details for you.
Alok Verma: So tell me when I am going to reeive my phone
Giridhar: In regarding the team concerned team will call you back and inform the details.
Alok Verma: when they will call me after 24 hrs?
Giridhar: No, Alok.
Giridhar: I have communicated with the team.
Giridhar: The team would call you back shortly.
Giridhar: I have raised the request to call you back soon.
Alok Verma: shortly means?
Giridhar: By today.
Giridhar: You will get call back from the team
Giridhar: They will call you and intimate the details for you.
Giridhar: Would you like to know any further information from my end?
Giridhar: Are we connected?
Giridhar: We have not received a response for 120 seconds. Please type to indicate that we are still connected.
Alok Verma: yes
Giridhar: Please let me know if you need any help anymore on this?
Alok Verma: if you can help me only in this matter that would be a great help for me
Giridhar: Sure, Alok as assured.
Alok Verma: because since last 1 month i m listening these same stupid things
Giridhar: The team will call you back and give the resolution for your concern.
Alok Verma: mi person call me and just say that team is working on my issue is it a rocket science/
Alok Verma: that you all person are workiing on a small issue
Alok Verma: poor compnay
Alok Verma: bad response
Giridhar: Alok, I am here first line representative.
Alok Verma: must quit from india
Giridhar: I can help in asking the concerned team to help you.
Giridhar: I can make sure the team calls you.
Giridhar: Hope you understand.
Alok Verma: noo i dont
Giridhar: This is the best that I can help you with.
Giridhar: Is there anything else that I can help you with?
Alok Verma: if you people cant repair my phone than give me a replacement
Alok Verma: or give my time and money back
Giridhar: We have no authority to do the same.
Giridhar: Once the team calls you back.
Giridhar: You can ask your request.
Alok Verma: so for what you are authorised just to reply same word
Alok Verma: that are predefined from your team
Giridhar: I understand your frustration.
Giridhar: But I can only ask the concerned to call you back and provide the resolution.
Alok Verma: I am going to Consumer cell to file a case against Mi
Alok Verma: no matter how time they take
Giridhar: I am sorry for the same.
Giridhar: I would intimate the higher authorities on this.
Giridhar: To call and resolve your query.
Alok Verma: but surely i will get a great compensation
Alok Verma: than this Mi chinese company know that we Indians are great
Alok Verma: Proud to be an indian
Alok Verma: All this chat I am going to Post on Mi Facebook Page and every where on social media
Alok Verma: and also sending to Zee news
Giridhar: I am sorry.
Giridhar: I am given all the information consulting seniors on this.
Giridhar: this is the best that I can help you with.
Alok Verma: and one to CNBC Awaz paheredaar
Giridhar: Is there anything else that I can help you with?
Alok Verma: no
Giridhar: Thank you for chatting with us. Have a great day ahead.
Giridhar: Request you to kindly end the chat if there are no further queries.
Alok Verma: you end
Alok Verma: i will not
Giridhar: As instructed I am disconnecting the chat.Please get in touch with us if you need something. We are available between 9AM and 6PM on all days. You can chat with us or call us on[protected] between 9 am - 6 pm and also mail us at service.[protected]@xiaomi.com.
Giridhar has disconnected.

Dear Sir,

Would like to bring to your kind notice that i bought this set on 13th Apr 2016 vide bill no[protected]& order no-[protected] in the name of Asheesh Mishra but since last month the charger was not working properly and now it completely gone.

Request to have your intervention to resolve this matter and change the charges as this is under warranty.

Looking to hear back at the earliest.

Thanks
Asheesh
[protected]

I have ordered redmi note 3 32 gb from Mi Store on 14 September 2016, I received my order on 19th September. But when i opened the package, i found that the mobile is damaged. Then i quickly contacted their customer care and tell them about the condition. Then they told me to send photos of the package and mobile from all sides. I send all the photos and then they told me that we will investigate this issue. From that date they still not confirmed my replacement.

In gulbarga mi service center i submitted my mi note 3 phone on 15th sep 2016 due to its mother board problem and they told me with 15 days we will repair your device but still they is no rply from service center and nor they are giving me the job sheet number. And service center dont have any land line number only they have a mobile number which is always switched off.

I have given my phone to one assisst to fix the problem on 7th July but they have not fixed my mobile redmi prime 2 rather they have sent my mobile back without back cover and battery. I have complaint on customer care but they always said that they will talk to their senior but nobody did anything.

Not only this, I have talked to their agents online but they have also not done anything.

kindly, please do something about it.

Regards
Unsatisfied customer,
NyayPriyaSehgal

Worst customer service i hav evr faced...
I purchased mi4i almost a year ago... It worked vry fyn in first 10th months, in august 2016, after an updation in mobile's software.. Front camra was nt workd properly.
Thr were some dots in screen while clicking and recording and evn sometimes it was changing colrs too.
I submittd my phone at service centre chandigarh sec 22c.
One month has been passed... Till nw i didnt get any phncall frm thr side about my phone tht ut has been repaired or not. I m calling at thr provided contact numbr but they r nt evn attending phn call. I m 250kms away frm tht location.. Thts why i cant go thr to knw abt my phone. Vry vry frustratd frm sevice centr

Hello,
I am virpaksh mahant, purchased redmi 3s prime gold 32gb phone from mi site on 14sept16.

I have a complaint regarding its functioning, since the day i purchased it, it is functioning very slow, please note i have not downloaded any new application. Then i updated the mobile in mi updater; for 2-3 days it was functioning normal.

But after that again it started functioning very slow. To open any app or window its taking 3-4 secs of time, when i compared my phones functioning with my friends redmi 3s prime i could feel the difference. Many times camera is not opening. Using of this mobile giving me mental harassment as it is slow and getting hanged always,

I tried calling customer care no. [protected], its always shows as busy.
Also sent an email on service.[protected]@mi.com 3-4 times, i got non delivery reply.
I would prefer to go for replacement of phone, please suggest me the way forward.

Invoce no.:[protected]
Order no: -[protected]

I bought a redmi note 3 and i got defective charger.
I made a request through service center. As of now i haven't got my replacement and it's been a month since registered request.
Also service center is not receiving any calls.
Xiaomi has very bad after sales service.
If anyone got defective piece then try to replace or return asap if possible. Don't go for repair.

I have given my redmi note 3 for repair as it was not booting up after i got an mi update. My phone is still in the mi service center for a month. They have blocked my number as i can't talk to them everytime i call them the call gets cut. They people who work there have no concern at all. All 4 should be fired as they are total useless people. Everytime when i call from a different number they pick up and tell my part hasn't come. They have blocked that number as well. So i highly recommend you people to fire the people at radiant mi center in velachery

I heared a lot about MI phones, that they are very good at low price, having very good features and all. But for me, it is a very bad experience with MI. I purchased MI note 3 in June, but after 2 months I am very much frustated. It is not working properly, It gets Auto power off and take approx 5-6 hours to switched on, and sometimes a day even. I also given it to service center approx 1 month ago. They gave back to me after updating software next day, but same issue again. Then again I submit it, they told that it will take 10 days to repair. And now its almost a month they did not repaired it yet, nor they provide any info about it, how much will it take. I call them again and again, but no response from their side. Kindly help me regarding this. My SN no. Is 12665/20234837 I purchased this from your MI.com site, and it has warranty period of 1 year too. Please revert asap.Â

I bought mi4i last year and around 1.5 months ago when i updated to newer version of miui there is issue came in my front camera it got blurred automatically when i open it. Please give me suggestion how to remove this issue. Even i had tried formatting my mobile also but the problem still exists. If the problem is in software please provide new update or tell me how to downgrade. Call [protected]

I bought Xiaomi Redmi Note 3 (2gb/16gb) golden on 20-may-16,
Invoice No:[protected]
Invoice Date: 20 May 2016
Order No: [protected]
IMEI:[protected]

just after 3 months of purchase, i got problem in my phone, my phone was not starting, i visited near by MI CUSTOMER CARE CENTER in which is in LUDHIANA(PUNJAB) and had given my phone to them. ITS SUBMITTING JOB SHEET NO WAS-WXIN[protected], they said its hardware issue and this type of problem comes due to main board error, my phone was with them for 5-6 days then i contacted them they said it will take another 40-50 days as hardware parts are not available from back end. so i withdraw my phone back un-repaired .

then i had given it on another MI SERVICE CENTER of CHANDIGARH, INDIA on 2-9-16 so that it may repaired soon, ITS SUBMITTING JOBSHEET NO WAS-WXIN[protected], my phone was with them for 22 days still they said we can't confirm when your phone will be repaired, as their are no hardware parts available and we are even not sure when they will available,

mean time i had contacted to mi customer service again and again and said them that please ensure fast delivery of hardware parts to your service center's so that our device may get repair soon. but they hardly cared they made fake promises that parts will soon be available but they were not.

PROOF'S THAT I HAD CONTACTED MI CARE FOR HARDWARE PARTS DELIVERY TO SERVICE CENTER'S ARE UNDER THEIR INCIDENT'S WHICH ARE GIVEN BELOW AND CAN BE TRACKED ANYTIME FROM MI CUSTOMER CARE BY TELLING INCIDENT ID'S-

1-Incident:[protected]
2-Incident:[protected]
3-[Incident:[protected]
4-[Incident:[protected]
5-[Incident:[protected]
6-incident id:[protected]
7-Incident:[protected]
8-Incident:[protected]]

After that one of their executive told me that if you want fast repair of your mobile so kindly send your mobile to pick mi service, they will come to your home pick up your device, they will send it to haed office service center which is in ahemdabad, gujarat, and after repair they will deliver your handset back to your home, that service have some charge of rs.189 .

i took that service and sent my phone to pick mi, after withdrawal from chandigarh service center on 16-9-16, PICKMI Enquiry No. was- [protected]. Pickup No. : DELRU5, AIRWAYBILL No:[protected],

After 3 days of this i got a call from PICK MI team that your device is tempered, (seal broken) and it cannot be repaired under warranty hence you have to pay rs.6220 for replacement of main board,

i contacted with mi customer care that i had not given my handset to anywhere outside else mi service center then how its tempered?

THEY REPLIED-

Response By Email (Sourav) (09/23/2016 11:59 AM)
Hi Anmoldeep,

Greetings from Mi India Customer Support. My name is Sourav.

I understand that before going for our Pick Mi service request your mobile was submitted at our service center. It is possible that our service center tampered with the hardware of the device. I know that you would like to resolve this issue to repair your mobile under warranty.

Anmoldeep, I would like to inform that we do not have access to service center records due to which was won't be able to retrieve the Jobsheet details. I kindly request you to coordinate with our service center and get a soft copy of the Jobsheet or atleast the Jobsheet number so that we can forward the same to our Pick Mi department for further verification. The SN:12660/20190581 is the serial number of the mobile. The Jobsheet number usually starts from WXIN, HHIN or JS. I suggest that you coordinate with respective service center and get the appropriate Jobsheet number for further investigation.

We will await for your response. If you have any further queries, please feel free to contact me. I will be glad to assist you.

Thank you for choosing Mi. Have a great day!

Sincerely,

Sourav
Mi India Customer Support
Website: www.mi.com/in
Facebook:https://www.facebook.com/XiaomiIndia
Web Chat Service: http://www.mi.com/in/service/online
Hotline:[protected]
“Always believe that something wonderful is about to happen”.
Question Reference #[protected]
• Date Created: 09/22/2016 05:49 PM
• Date Last Updated: 09/23/2016 11:59 AM
• Status: Closed

I HAD SENT THEM ALL THE DETAILS, BOTH JOBSHEET NUMBER'S so that they may verify and fix my device under warranty for free. BUT NO, they sent my phone back unrepaired and said we are investigating and we will pick up your device again after investigating. but they had not picked up, i had contacted many times to mi customer care regarding pick mi services-

PROOF'S ARE -

1-Incident:[protected]
2-incident :[protected]]
3-Incident:[protected]
4-Incident:[protected]
5-Incident:[protected]
6-[Incident:[protected]
7-Incident:[protected]
8-Incident:[protected]
9-[Incident:[protected]

then again i called them and said to have pick mi service told about my case, they said of of their customer executive (aafreen) that your device will be repaired free of cost, don't worry and pick mi charges will also be given by us, they again applied for pick mi service on2-10-16 and scheduled pick up was on 8-10-16, but till yet they haden't picked up my device, again i had contacted them many times that pick my device from home, and again they say same that with in 24-48 hours we will contact with you but they never do anything.

this time pick mi Enquiry No. [protected], and airwaybill no[protected], till their is no solution made for my device but had not created pick up no. due to which fed ex team is not picking up my device from my home. i had even contacted again on very first day when i had opted this second time pick mi service to both pick mi department and mi customer care that contact with each other about this past matter and make my device repair free of cost. incident no was[protected]

THEY EVEN REPLIED-

Hi Anmoldeep,

Greetings from Mi India Customer Support. My name is Azmath.

I understand your concern and I know you are looking forward to getting it resolved at the earliest. I will help you with the required information.

I would like to inform you that, I have forwarded your concern to our respective team and your device will be fixed and will be delivered to you at the earliest.

If you have further questions, please don’t hesitate to contact us. We will be glad to assist you further.

Have a Great Day!

Regards,
Azmath
Mi India Customer Support
Website: www.mi.com/in
Facebook: https://www.facebook.com/XiaomiIndia/
Web Chat Service: http://www.mi.com/in/service/online
Hotline: [protected]
Question Reference #[protected]
Date Created: 10/04/2016 04:30 PM
Date Last Updated: 10/04/2016 04:48 PM
Status: Closed

Queries related to this(current) pick mi Servie's are -

[protected]
[protected]
[protected]
[protected]
[protected]

contacted many times again but no body is ready to listen, please make my phone repair under warranty and free of cost as its already about month .

they did mistake when i was taking back my unrepaired phone from both service center's they would have given me some slip that we are giving back unrepaired phone and we had examined it. even customer ececutive who suggest me to opt pick mi rather than offline service center, he dosen't told me that take a proof from offline service center's that you had submitted your device to them.

even everytime i call or mail or chat with them, their person changes and we have to tell whole matter again to new person, he forwards and after sometime shift changes again new person comes, then again it start from top.

so when my device will be repaired ?? verify everything every data is included here.

I bought a redmi note 3 from flipkart in june' 2016. About 3 weeks ago, the headphone icon would not disappear even when headphone is not plugged in. As a result, i had to either plug in the headphone or take calls on loudspeaker. You can imagine it is a great deal of hassle. I submitted the phone in redmi service center in kamla nagar on 29/09/2016. I was told it could take up to 10-12 days as they will need to replace the mother board. I asked them for a back up phone but they said it is not redmi's policy. I went there today on 10/10/2016 and have been told by mr. Mohit sharma that they don't have the supply for redmi note 3 and they have no idea how long it may take. And they still cannot provide me with a back up phone either. I was happy using the phone as it worked really smoothly. But this kind of service is unacceptable. I am planning to approach consumer court if the issue is not resolved in 1 week from now.

Respected sir,
My redmi 3s phone is automatically dead after update. Then mene try kiya mi store se contact karne ki but jab b call kiya connect hi ni hua. Or jese ki mene mi store se first time shopping ki to mujhe pata ni tha ki mi me mail se b contact kar skte hai. Phir mere ek friend ne bataya ki mail karo tab jaa kar mene mail kiya. Per mere replacement period tak mene bahut try kiya sir call ni laga but sir phone 6 day se band hai sir[censored]pdate kiya or wo band ho gya. Mene mi store call kiya to service centre visit karne ka bola sir mene waha do ghante line me lag kar phone submit kiya waha software problem ka kaha gya mene kaha thik hai kar dijiye but saturday k bad me monday again gya sir mujhse kaha wait kijiye mene do ghante phir wait kiya bolo i think pc problem h phone me phir half hour wait uske bad bola ki 45 days kijiye ab sir ap batayiye mere pass dusra phone kese aayega

I bought mi5 4months back and its lcd screen got damaged without any manhandling. How to trust this brand then? I went to customer care. They told me it would take 20-25 days without even checking for spare parts availibility. I shouted at them when they refused to provide any other phone for use in these days. How could a person manage to use his/her 2sim which are attached to the phone?? They are telling there is no policy as such. So why you people make such cheap handsets? After this arguement, the executive came and told me that parts were on the way and it would take 4hours. So why reception guys told me to wait for 20-25 days for repair? There is no cordination. They are there for only harassing the customers. Please sort out the things for betterment of your business.

I have experienced its service after sale. Worst word is not just enough.
They are taking unnecessarily much time for the product to repair/replace.
I have purchased Mi Ear phones from their official Site mi.com
After 1 month o[censored]se, one side stopped working.
I have submitted the same at service center . They told me to wait for week and we will repalce the same. Today it is more than a month. They told me not to visit again, you can confirm the status online. When i have asked mi executive on support chat. they are like, i need to check with service center. Same problem happened with my phone as well
i will never buy a product from mi now at all and i suggest you guys also not to buy, still you want to buy then accept it without after sales service

Wr hsve purchased a redmi note 3 mobile in the month of may 2016, we now, wish to infom you that my above mobile charging pin not working and i have given in your authorised service centre m/s tvs electronics limited, kukatpally a 10 days ago vide your invoice no: 3365902 dated 1.10.2016 still it is with the service centre telling it takes 10 days time, we now enquired about the part still they are telling another 10 days. We being purchased with a huge amount for just want of small part should we keep the mobile with your service point idlly without using. We wish to inform you that within a couple of days the mobile has to come to my duly repaired if it is not done, the next moment will be forcily going to the consumer court even after repaaired/replaced the above said part we will not take the mobile, we will only go for the new mobile of the same model

Sir I ordered redmi 3s prime mobile online on mi.com by cash on delivery option but when i charged first time to phone charger and phone both have heating problem and also SIM tray is very complicated and delicate and camera quality is very low and not have special effects so I contect to customer care and request to refund my money but they only giving reply to me that we have no refund policy at any conditions
They only giving me replacement of same redmi 3s prime mobile but now i don't want to replace I want refund pls help me what I can do
Ayshakhan
[protected]

Worst experience i can ever get from service center of viman nagar pune. No one was ready to listen to the complaint regarding my mobile phone. The closing time was 6:30 and i reached at 6:00 pm and the staff lady asked me to leave as the office is closed. Is this the was of treating customers. Please redmi work on your staff etiquettes. Then i asked the staff lady that if it can be solved on monday she rudely answered we have holidays. Come on wednesday. It was like some government office. They too don't reply so harshly. Worst service and experience that too visited first time.

I bought redmi note 3 phone on 26-6-16. In the month of august whenever i used to call, the mic would not detect the sound and sometimes would be very noisy on the other end (high distortion). I mailed to the support team. they guided me to go to service center. i submitted my phone to the service center on 17-9-16. Now when ever i call them, they reply "next week sir". I also the mi hotline number several times. They raised a complaint for the same issue before about 10 days. And today i called the service center again. The service center representative just told me the same disappointing three words "nexxt week sir".