Xiaomi India Complaints & Reviews

Sir,

I am writing this to inform you about my mobile redmi prime 2 . Which i have sent to one assisst for fixing the problem but they have not done anything rather they have sent me phone back without fixing the problem and also without my mobile back cover and battery.

Its been 4 months and they have not sent me back and nobody is their to help me kindly do something and stop harassing your customers.

unsatisfied customer
Nyay Priya Sehgal

I have given my mi 4 mobile on 10 august 2016 upto now i, did not received my mobile form service center. If your not given my mobile in this month. Then i will complaint ot consumer court.
The detail of my mobile are:
Ervice no [protected]

Model no : mi4 -319-mi4-wcdma
Given date: 10 august 2016
Commitment date : 19 august 2016
My detia
Ypachung
M. No [protected]

Hi Xiaomi,

I purchased Redme Note 3 and one headphone and one Flip cover from http://www.mi.com/in/note3/ on 16-SPET-2016 with online payment.

My Order No : [protected]
Bluedart waybill no [protected].

Till today(09-OCT-2016) Product not deliverd to me.

As per Bluedart response shipment get untraceble.

If product cant delivered By xiaomi then

Please cancel my order and return my money which I paid online at the time online purchase.

And please strong action against irresponsible BLUEDART.

Regards

SambhuNath Chakraborty

[Incident:[protected]], service order no wxin[protected] I have deposited my mi redmi 2 prime on 10 september 2016 and its been a month, the Customer support centre is in noida and neither service centre nor customer support centre is not answering my calls .please its a request that repair my phone or provide me the new hamdset as early as possible as it is only 4 months old phone .

I have purchased a brand new redmi note 3 mobile dark grey 32 gb on[protected] at 11, 999 from tvs electronics, bhiwandi (thane) 421302
I was very much happy with the features and my new mobile. i was so amazed with the mobile that i started recommending this mobile to my friends and relatives.
However, on[protected] evening i was on the way to home and remove the phone from my pocket to make a call. i found the mobile was off. i was shocked for a moment as the mobile's battery was full just few minutes back. i tried to turn on the mobile but not succeed. when i reached home, i put the mobile on charging but no charging signal. i waited for some more time and tried to switch it on. it's been hours by now but all in vain.
I missed so many urgent calls and messages due to the brand new faulty mobile. next day i visited to thane's service center and asked for replacement of new mobile (i spent 11, 999). there was a girl at the counter who were not able to understand the situation and not helpful. she were trying to teach me rules and terms.
When i asked for the manager she replied the manager didn't come today. i asked for the number but she denied for the same and she gave the receipt of inspection. i also tried to email them and chat online but of no use. no reply from email nor the online advisor available.

I spent 11, 999 for the brand new mobile and all of sudden within few days (now even a month) the mobile got faulty. i do not need the mobile to be repaired after so many days. i just need a replacement mobile as i have already paid for the product and service. it's pathetic product and service. not value for the money.

Regards,
Faisal ansari - [protected]

Dear sir,

My order id is [protected] i received my phone on 28/09/2016 approximately after 3:00 clock in the evening. After few days my phone starts problem still i am facing problem unable to use my phone due to power problem
.
I want to return my phone to mi. Please guide me return process or refund my expenditure. Kindly replace the phone or go through the refund process. I hope you will get my request seriously. I wish you will provide me best satisfy solution to save both o[censored]s precious time.

Plz guide me to refund process or return me the brand new ph.

Regd

Ewa singh

[protected]

I purchased xiomi mi note 3 along with one assist insurance plan as suggested by xiomi from xiomi mi app
My mobile got broken and i han it over to one assist on 23 of july after that one assisit processed my clim within 8 days and then they han it over to xiomi service centre
I was supposed to get my mobikle on 1 of sep then they gave me new date of 10 sep then 25 sep then 26 sep then 8 oct now new date is 20 oct.
All this is happening because of non availability of xiomi note 3 part; so for the pase 2 months my mobile is lying with chembure mumbai service centre of xiomi
Pathetic after sales service of xiomi kindly guide what to do

Un happy customer
Andeep raina
[protected]

Xiaomi Redmi2 mobile phone I purchased in may 2015 got defective just after the warranty period of one year ie in july 2016.When I approached the authorised service center cochin, I was told that the problem is of PCB and it has to be replaced.After one month I recieved the mobile with replaced PCB.Next day itself I could understand that the same defect is still there.
Service center promised me that it will again be replaced within two weeks.
But even after 40 days I have not received my mobile after repair.
Whenever I contact service center, they repeats that the spare is not available.
I contacted their customer care and help desk team.But they were just wasting time by asking so many details and taking survey etc.Inspite of repeated e mail requests they couldnt do anything positive.They are not even responding to my repeated e mails.
They dont know even when the spare will be available and I also dont know how long I have to wait. I also suggested them that if they are not in a position to repair it, let them give me back my phone and refund the amount Rs.3540 I paid for the PCB.
Hence I request you to help me in this regard.
Thanking you
M P Suresh
[protected]
[protected]@gmail.com

Address of service center:
TVS electronics Ltd,
39/4113, ground floor,
M G Road, Ravipuram, Cochin682016.
Contact:[protected].
My job order No: WXIN[protected].

Der sir,

With due respect it is saying that I had a problem in my Mi Redmi 2 set. Which was given to Mi service center Chandigarh on Address : Mi exclusive service Centre, Shop No. SCO-2471-72, 1st flooring, 22C Chandigarh- 160022, on date 25 July 2016.
Sir they had not given my mobile yet still have 2.5 months, even not answering on landline number, its a very humble request to you that please resolve my problem.
My Job Sheet no is JS[protected].

Thank you..
Vijender

Today i went, thane services center, it's to far form my home, i asked them to plz help me, i'm not able to charger my phone, she told me i can't help you sir, you have to give charger and headphone both to us, we will call you after 20 days,
Without chargar how can i charger my phone, they told me that your not my,
Very rude reply
Also i'm not ableto here music.
Please help me to get new headphone and charger

Sir mene redmi note 3, 4 month phele liya tha mere phone me lock lag gya tha fingure print bhi kaam nhi kr rha tha, to mene Mi service centre diya unhone lock to khol diya but sim tray kharab kr diya, ab second sim slot me sim nhi chal rahi, jab mene complaint ki to unhone bola ki phone submit krna padega tumhe, to mene unse pucha ki mera phone kab tak doge unhona bola ki company se 3 month se part nhi aarha hai hum kuch nhi bol sakte. to uske baad mene mi protect (one_assist) ko phone kiya unhone mera phone 1month ke liya rakh liya or bina repair kiye mere ghr pe delivered krdiya. plzzz help me sir
my mobile is [protected].

I went to mi service centre chandigarh today and found out to be the worst service centre. I waited for 3 hours and after getting my turn, it was found that display of phone is not working and phone is under warranty. Staff told me to come after 1 month because they are shortage of mi 2 prime display. I would be thankful if my query is solved as soon as possible. Waiting for reply

I purchase mi note3 on 20 sep16 from mi sit. After using two day i notice there istwo hardware problem. So i m contact mi customer support about replacement they approved my replacement on 30 october 2016 but till now no one come to my house for pickup. Even if we mail them regarding to replacement then they never revert back to u even i[censored] call to there customer support no. Than they say we r unable to provide exact date.
My complaint no.[protected].
I suggest don buy mi phone.
If they take long time for replacement than wat about warranty
They doing time pass for reducing warranty period

Mi hcl nagpur service center issue [incident:[protected]]

I submitted my phone on 6th sep 2016 & today is 8th oct still no update on my redime note 3. Talking to the service center guy, he is saying it will take unlimited time that he dont know. He is so rude everytime & now he stop picking my phone. I think they are cheating with me by not working on my issue

Please update on the issue

On 17th august i guess i sent my phone for repairing to xiaomi service which is located in ahmedabad. I have also taken xiaomi pick me service under which i sent my phone. But i got some another person documents on my mail from the xiaomi and that i realised after sending my phone. As soon as i realise i have called and talk to the mi services and told everything. Unfortunately, from the last 2-3 months they are just telling me wait and wait. Under pick me service i should have been received my phone around 15 days but now they are doing its too late. I sent my phone through fedex courier services. I have also registered my compain in mi and my complain no. Is[protected] and i am attaching some photes which will show you that i have received any another person documents under pickme service.

I give u my mobile for repairing but u tell mobile is dead during repairing how
Nd refund my money in my account
[protected]
Meri sbse badi bhool thi ke apka brand buy kiya i hate
I lost my all data document 😡😡...
Nd apka kehna hai ke acc me 1 to 2 thousand rupees rehne chaiye but y..
I dnt understand ur process
Mujhe to ap log hacker lgte go.

Hi my name is seera alam, i have submitted my redmi prime 2 mobile handset at lajpat nagar new delhi, after submitted the phone i was given a slip on which nowhere it is mentioned the expected date of delivery of repaired phone.I have submitted the phone on 15 september 2016 but even after almost 23 days they are telling that it will take some more time.I am need, since i can not afford to buy new phone.I think 15 days is enough. My job-sheet no.is WXIN[protected]. It is very rude that they are not writing date of delivery on slip which they provide to the customer after submitting the phone.Help me.

Hi Xiaomi Team,

I am very upset with your customer service and replacement policy. I purchased Redmi Note 3 Gold 16G with Mi Protect
with purchase order number [protected]. I paid regarding this order 10, 598 Rs. online.

After receiving my mobile Redmi Note 3 Gold 16G there is navigation button and phone hang problem start after two days
of receiving order.I complained about both issues to your company and registered complaint number[protected] on 20 Sep 2016
and finely company accept my replacement request on 24 SEP 2016. I was very happy because company accept my request but
till today I did not get any pickup information from your logistic partner blue dart.

I call in your company daily and talk with your executive regarding my replacement but I did not get any satisfy answer.Â
I have already prepared return box with return address. Your one executive  Mr. Ravi misguided me regarding this issue.
I am very upset with his answer and he is not eligible to understand customer problem.

Dear Team, please provide us expected date and time of replacement of my phone. I am waiting of your call/email. Please provide us
my logistic request number. Please revert us asap

Incident:[protected]
Since 7 days I am trying to contact MI customer support regarding the PICKMI service(where MI provides the service to send the phone from customer to the service center and ship back when the issue is solved) for which they'll be charging Rs.189.
A few days back my phone stopped working so iIwanted to send it to service center for the issue to be solved so I contacted customer support and they guided me to use PICKMI service after registering for that they said remaining details will be emailed so I was waiting for the email but after 2 days when I did not get any mail I tried to contact them again, same procedure was followed but again no proper response. Even I tried to contact them via email but even their they are not responding properly.

Due to my mistake my mobile gets locked. So for this i have submitted it to xiaomi service center malad, mumbai. For this they charged me for 230rs. I paid it at that time only. Issue gts resolved in 2hour. But after resolution my sim card stopped detecting in my cell phone. I report this at that instant only. So for this they have submitted my phone. Now they are saying that faulty part is not available hence it will get delayed in repairing. But as per issue there was no hardware issue in my cell, there is only pattern which was gets resolved after doing some software activity. Need help in this as im in big trouble.
My no. Is [protected]. Kindly accept my complaint.